People & Culture The iNUA COLLECTION
Sean O’Driscoll CEO - The iNUA Collection
Message from our CEO
I am delighted to share with you our first combined update on People, Culture and Innovation; these are the building blocks of the growth and success of the iNUA Collection and Cliste Hospitality in 2023. I want to take a moment to recognise and thank your loyalty, exceptional commitment, and dedication to our hotels, our guests, and most importantly, to each other, and it’s what makes us who we are. Thank you all for being an invaluable part of our team. I am delighted to extend a warm welcome to the teams at the Springfield Hotel in Leixlip, the Gateway Hotel in Dundalk, and the Gasworks in Belfast. Your integration into the iNUA Collection this year has strengthened our presence in the dynamic world of hospitality. Throughout 2023, we are very proud of our numerous achievements that deserve recognition. From the successful completion of the graduations in our Professional Cookery Traineeship, the Management Development Programme, Supervisory Development Programme, Departmental Coach Programme, to the industry awards acknowledging our commitment to sustainability, excellence in weddings, and green hospitality accreditation – each of these milestones is a testament to your hard work and dedication. We have proudly hosted many for high-profile conferences such as ITIC and our charity partner’s, Down Syndrome Ireland annual AGM. Furthermore, achieving the Great Place to Work accreditation across our hotels speaks volumes about the positive and thriving work culture that you contribute to. Looking to 2024, I welcome you to continue sharing your voice through feedback and be a partner in ensuring a great place to work. Thank you for your hard work, dedication, and commitment to our company’s values, and I look forward to our continued success together. Warm Regards, Sean O’Driscoll
From Paper to People By: Deirdre Buckley Director | People & Culture
We are thrilled to introduce an exciting new chapter in our People journey – evolving from a HR process to a People & Culture centric ethos across all our hotels. This initiative reflects our passionate commitment to creating an environment at work that each member of our team not only feels valued but thrives and really enjoys being part of. We began this journey because we live to create a positive colleague experience and culture that not only keeps you here but also attracts and nurtures future top talent. While traditional Human Resources mainly handles compliance and administration like payroll, benefits, compliance etc, we believe that while very important, these tasks shouldn’t overshadow your needs. People and Culture focuses on you, your experience as a colleague, and your wellbeing. At the heart of this initiative are our core values: Passion, which fuels our dedication to delivering remarkable guest experiences; Courage, which empowers us to take bold steps and embrace new challenges; Trust, which forms the foundation of our strong team; Community & Sustainability, as we work together to create a positive impact on both our local and global communities; and Growth & Innovation, which drive our continuous pursuit of excellence.
GOOD NEWS Positivity and Progress Across the Collection
Success Stories
Making Remarkable Strides The iNUA Collection have proudly supported Down Syndrome Ireland as Group Charity Partner over the past four years. We are delighted to say that we have raised over €100,000 to date! Here are some of our good news stories from 2023: DSI Fairways Hotel colleague Jamie who was one of 8 chosen to represent the Irish Futsal squad in the European Championships. Our new Hillgrove Hotel colleague Clare picture here alongside her colleagues and her two very own cookery books! At the Radisson Cork team, Fiona O’Brien went above and beyond when she led an internal yoga class for her colleagues. We were thrilled to have the opportunity to host the AGM conference of Down Syndrome Ireland at Radisson Blu Athlone. Below, you’ll find a selection of images showcasing our exceptional team during this remarkable event.
P E O P L E & C U LT U R E
It’s Official
Achievements Unlocked We are so proud to announce that we have officially been certified as a Great Place to Work after a thorough and independent analysis conducted by Great Place to Work® Institute Ireland. The accreditation process is based on direct feedback from our wonderful colleagues as part of an extensive and anonymous survey about the workplace experience. We are delighted to not only be accredited as The iNUA Collection but also have eight of our hotels individually accredited with Great Place to Work! Congratulations to our colleagues at Muckross Park Hotel, Ariel House, Radisson Hotel and Spa Limerick, Hillgrove Hotel, Radisson Blu Cork, Kilkenny Hibernian Hotel, Radisson Hotel and Spa Sligo and Fairways Hotel Dundalk.
LEARNING & DEVELOPMENT For a Second Year Running - The Professional Cookery Traineeship Programme Continues After congratulating the inaugural Trainee Culinary Chefs on their graduation in September, we welcomed a new group of chefs to the programme! It is a pleasure to witness the growth and talent of these young chefs.
The Management Development Programme was a great success this year as three groups recently concluded their final project presentations. One of the reasons we are listed as a great place to work is because of our learning and development opportunities. We are committed to providing ongoing Learning and Development and have a variety of programmes in place to help our colleagues reach their full potential. In November we celebrated those who graduated from this years Leadership Development Programme. We also welcomed the 2024 cohort to the programme who started their training in November.
A Year of Growth This year we welcomed 104 new Managers to the iNUA Collection. In total we welcomed 1018 new colleagues! Across our properties we had numerous promotions. Here are some of our wonderful colleagues who got promoted this year. Well done to every one of you! (Pictured left to right:) Ciaran Fagan- Brasserie Manager at Radisson Blu Athlone; Tanja Samara - Departmental Coach at Radisson Blu Athlone; Raluca MariaBunghez - Accommodation Supervisor at Dublin One; Anthony Austin - F&B Leader at Dublin One; Victoria - Departmental Coach at Radisson Blu Limerick; Adam Brazil - F&B Supervisor at Radisson Blu Limerick; Ramune Balkerishna - Restaurant Supervisor at Muckross; Shane Roche - Duty Manager at Muckross; Edwin Carlota - Head Kitchen Porter and Supervisor at Springfield; Erin Lynch - Guest Experience Manager at Hillgrove Hotel; Keila Souza Promoted to General Manager Ariel House; Bryan Ryan our new General Manager for The Viaduct
DIVERSITY & WELL-BEING December 2023
We are very excited to place a renewed focus on the overall well-being of our colleagues as part of our People and Culture Strategy for 2024. Life can be trying at times and as they say, you would need to walk a mile in someone else’s shoes to really understand. That is why it is so important that we are kind to one another, and also that we look after our own well-being too. Our entire industry is focused on looking after other people, and we want to ensure that we are supporting you to feel well and look after yourselves, as you do so well with our guests. We were delighted to launch our new employee assistance programme, Spectrum Life!
Enhancing Diversity Efforts Another key goal for 2024 is Diversity. We were delighted to achieve Bronze Accreditation with the Irish Centre for Diversity this year and are going for Silver for 2024/2025. There are two strands to this goal. We support our colleagues to feel “at home at work”, where our work environments are dynamic, fully integrating and recognising who we all are. We are also looking at how we can support our communities.
INNOVATION iNUA HOSPITALITY
05 Issue
December 2023
WELCOME!
Greetings to All, As the year comes to a close, it’s an opportune time to reflect on the progress we’ve made within our Innovation Department. This year has brought both challenges and achievements. Our collective efforts have seen many successes, and we’ve learned valuable lessons from the goals we’ve yet to achieve. This balance of experiences is fueling our positive outlook for the year ahead. Embracing the Future: As we turn the page to 2024, we’re preparing to broaden our horizons. In exciting news our newsletter is transitioning to be part of the quarterly group newsletter next year. This new format will be a vibrant showcase of our unified efforts across the iNUA collections. As we look to the future, we are buoyed by the determination and resilience of our Innovation Team. Their hard work positions us well for the coming year.
In the following pages, we outline some of our exciting new initiatives, revisit a few of our past successes, and present our strategic vision for 2024/2025. These insights will serve as both a reminder of our journey and a roadmap for the opportunities that lie ahead. Thank you for your continued support and contributions. Here’s to a year of learning, growth, and looking to the future with anticipation.
INNOVATION IN ACTION
Aideen O’Flynn Director of Sales & Marketing
2023 HIGHLIGHTS BHAA Cork Radisson 5Km Road Race The Radisson Blu successfully hosted its inaugural BHAA 5K road race, attracting nearly 200 participants. In collaboration with the Cork BHAA, the race was held in Little Island, with registration and post-race refreshments provided at the hotel. The event raised over €1,000, generously donated by the hotel’s People & Culture Team to DSI Field of Dreams in support of their pumpkin patch fundraising appeal. Notably, our own Tom McKenzie placed second overall in the race. This will become an annual calendar event which we aim to grow in 2024 and beyond. Drip Drop Umbrella In collaboration with Muckross Park Hotel, we implemented an umbrella rental initiative with DripDrop Umbrella Plug & Play units. Anticipating increased usage during the winter months, particularly among corporate guests commuting to nearby companies in Little Island. This reduces our expenditure on umbrellas often lost after being loaned out. Hungry Hills Delighted to hit our sales targets of Hungry Hills beer of €13K over the past 12 months. We will liaise with Paul Mitchell regarding launching this further in 2024, starting with The Viaduct. 10 Innovation Newsletter
HOT E L & SPA, COR K
Your IDEAS coming to life! Coming Up in 2024 The proposed High Impact Innovation is to create a new outdoor events space at the Radisson Cork. This would be done by cutting a hatch in the existing structure of the Garden Bar to service both sides, fencing off the area to create a separate ‘space’, and building a stage area. Additionally, outdoor furniture, heating & lighting will be invested into, along with further landscaping and paving work. The total cost of this project is currently being researched and we are working with procurement to seek some supplier sponsorship for the intiative. The timeline for the project is for work to commence in Q1 2024 and to launch around St. Patrick’s Weekend/Easter. This new space could be used for corporate BBQs, weddings, and corporate team building events. The ROI in revenue for this project is estimated to be €25,000 for corporate BBQs, €20,000 for weddings, and €10,000 for corporate team building events.
Unused Spa Treatment Room Conversion of an unused spa treatment room into a Sports Therapy Massage Room. This project, set to be completed in Q1, will generate an estimated €12,500 annually from massage treatments starting at €50 per session, focusing on both local clientele and our membership base. This initiative will also be incorporated into membership offers to attract new members. See the before pic!
INNOVATION IN ACTION
Mario Ludwig Trainee Manager
Big Research Project 2024
The hotel’s innovative refurbishment strategy aims to optimize underused spaces, transforming a storage basement and a redundant smoking area into profitable and functional areas. The renovation is projected to enhance revenue significantly, with a forecast of €40k in 2023 and expectations to exceed €200k over five years. The project will not only generate income but also improve staff engagement and operational professionalism. In tandem with this, a separate brand initiative could yield an additional €150k in its first year with a modest investment of €50k. We hope these areas can be reimagined to fully leverage the hotel’s existing footprint, underscoring a commitment to innovation and efficient space utilization.
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Your IDEAS coming to life!
Ciaran Fagan Brasserie Manager
Coming Up! Athlone will be piloting a Robot Server in their lobby from February to April 2024. This will be a new addition to the hotel and is sure to be a draw for guests and locals alike. The robot server will deliver food and drinks, and provide the novelty factor! The hotel will be measuring order delivery accuracy and efficiencies in assisting their coffee bar and lobby team in this trial period. The cost of the pilot is €4,000 for 3 months. The hotel is also considering holding a competition locally to name the robot to generate publicity. Research Projects Smart/Innovative Meeting Room Investing in ‘Smart Innovation Meeting Rooms’ across M&E properties, with costs between €20,000-€50,000, aims to boost guest experience and revenue. A pilot in 2024 will determine potential rollout. Features include advanced tech, smart food packages, and innovative design to boost creativity, with the option to integrate breakout rooms. AI Receptionists Conducting research into leverage AI receptionists to automate routine interactions, freeing staff for personalized service. AI agents can be integrated to handle guest queries, manage housekeeping tasks, and fulfill F&B requests. By automating responses to routine queries, staff can dedicate more time to personalized interactions, minimizing guest frustrations.
INNOVATION IN ACTION
David Vaughey Deputy General Manager
2023 Successes
Green cards Dublin One piloted a version of the group’s sustainability housecleaning programme. Over the past ten months, we achieved a remarkable 33,704 towel reduction and opt out of room cleaning, resulting in significant labour savings of €32K. The success of this program paved the way for its adoption across the group, embodying the eco-conscious motto, ‘Clean the Planet, Not My Room!’ Early check-in Dublin One Hotel’s front office initiative to upsell early check-in has been another significant success. Averaging two upsells per day throughout the year, our front desk team’s efforts have generated an impressive additional €16,000 in room revenue since January. Match Day BBQ We launched a pop-up street BBQ during GAA season in July, generating €3,000 in revenue across 3 trading days. Albeit not strong revenue we were cut short due to licensing limitations; however we’re encouraged by the success and plan to expand the venture and be “match ready” in 2024, leveraging the upcoming match season and concerts scheduled at Croke Park. 14 Innovation Newsletter
Your IDEAS coming to life! LOOKING FORWARD TO! A significant milestone for Dublin One in the coming year will be the launch of our new retail space, alongside a refreshed coffee bar and reception/guest experience lobby area. Currently in the tender process, this project is slated for completion in Q1. This exciting addition will not only introduce an additional revenue stream for Dublin One but also revitalize the checkin experience and elevate the guest-GEM interaction.
Events @ The Big Tree 2024 will see the introduction of events at the Big Tree to boost our beverage sales and put us on the map. We begin with a Dating Mixer event on Jan 20th run by 2Connect and and we are planning to introduce a Drink & Draw / Paint & Prosecco themed night the last Thursday of every month.
Have you got an idea?....Email us at Paula Scallon Director of Sales & Marketing
2023 Highlights Wellness Retreat & Sensory Trail The trail will have an official PR launch in Spring of 2024. Remaining work on the signage will be completed over winter, and the trail will continue to mature. As I Am Accreditation Following the As I Am Audit, we created a Social Story and Sensory Map. Upon completing the final video training in December, we will gain accreditation as an autism-friendly hotel. Once accredited, we will update our induction program and lead the initiative to expand accreditation across the group in 2024.
Coming Up! QR Cubes for the Bedrooms We will introduce novelty guest directory wooden QR cubes in bedrooms in early 2024. Guests can access information such as our in-house dining, spa, leisure, and special offers with a simple scan. These will reduce the need for paper in room, promote engagement and sustainability.
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IDEA
@clistehospitality.ie
Cost Efficiencies in Pilot & Successes Currently trialling a butter dispenser in the Brasserie, aiming to reduce butter purchases by €2k annually. This initiative aims to reduce packaging waste, improve portion control, and minimize food waste. Our Spa Manager Amy Devaney’s initiatives of eliminating disposable slippers and plastic cups saves us €7,100 annually. These simple changes demonstrate the impact of smart efficiencies and sustainability goals, and how simple changes can impact the business. Our Maintenance Manager Declan Cunningham proposed removing fridges from bedrooms, which will save €26,000 annually. 96 fridges will be removed in Dec 2023, leaving 43 remaining in suites and family rooms to which an on/ off switch is being added - guests can opt-in to switch on fridge if needed, again reducing energy usage. Revenue generation & Guest Experience A 42” Digital Screen was installed at Reception to enhance and advertise our inhouse facilities to our guests, with a focus on the Spa. Seaweed Boxes We created our Seaweed Gift Boxes to retail in house. They include a seaweed bath, prosecco, snacks, and Elemis samples. Retailing at €35 (46% Margin), we expect strong sales at the Not So Silent Christmas Event on December 8th. We target sales of 30 boxes minimum, generating revenue of €1000.
INNOVATION IN ACTION
Dean Coyne Wedding Coordinator
Success of the Month Sensory Hour in Leisure Centre Our Sensory Swimming Hours, introduced in early June, have been a huge success, generating an additional €11,019 in revenue through new family memberships. We’re collaborating with a local special needs school to offer sensory-based fitness classes three to four times a week in 2024. Additionally, we’re partnering with Grace Finn in PR to issue a local press release in Dec ‘23 highlighting our commitment to innovation and inclusivity. 2023 - Bath & Facial Box We are curating Elemis Gift Boxes to cater to corporate guests who may not have the time for spa treatments or arrive outside of spa hours but still desire pampering experiences in the comfort of their rooms. These boxes will be prominently advertised in-room and available for purchase at the Spa and Reception. Ice-Cream Bike Launching in January 2024, our Ice-Cream Bicycle will offer unique and customized packages for weddings, corporate events, and other special occasions. We anticipate generating €17,000 in revenue in 2024 and plan to further expand the offerings upon successful implementation. 18 Innovation Newsletter
Your IDEAS coming to life! BIG IDEAS FOR 2024 Extension of Function Bar We are in the final stages of a compliance and feasibility study for the expansion of our ballroom bar. This strategic development is designed to cater to larger wedding parties, thereby significantly boosting our capacity and positioning us to tap into the profitable wedding market more effectively. With the expansion, we anticipate hosting up to 20 additional grand weddings each year, which we project will generate an impressive €300,000 in additional revenue. The exact timeline for the completion of this project is still being finalized, pending the necessary approval from the Fire Officer regarding the fire exit plans. This enhancement is not only a response to feedback regarding the current bar size, which has previously led to missed opportunities and a substantial loss in potential revenue, but also a proactive step towards increasing our operational efficiency, resulting in an expected €8,000 annual savings. We look forward to seeing this intiative come to life in 2024.
Have you got an idea?....Email us on Gillian Deedigan Group Spa Manager
Kids Weekend Party Packages Since launch in April, we have generated €8.5K in additional revenue with our Kids Party Packages. We plan to expand on this offering in 2024 to offer Kids Camps on school midterms, with implementation from Easter 2024. Group Learnings Following Sligo Spa initiative to reduce slipper consumption, we have followed suit and implemented same policy. All spas will begin to retail flip-flops also in 2024, Gillian is currently working with Procurement on this new solution and revenue stream. iNUA Candle iNUA candle and wax melts arrived in November 2024 and have gone down a treat with our guests and corporate clients. The range will be extended with more scents in 2024. Paper reduction in Limerick The implementation of paperless invoicing, elimination of paper-based reports, and reduced printing of function sheets in Limerick led to a €1,700 saving on paper and printing costs, supporting sustainability goals by minimizing paper waste and promoting eco-friendly practices.
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IDEA
@clistehospitality.ie
Your IDEAS coming to life! BIG IDEAS FOR 2024 Gillian and her team are researching ideas to enhance our spa offerings to include seaweed baths and float tanks to utilize unused spaces, aiming for a €25,000 return in the first year with an expected ROI in 2-3 years. This initiative not only promises an additional revenue stream but also enriches the spa’s service offerings and establishes a unique selling proposition locally. The insights gained will be shared across other properties. Gillian’s challenge now is to seek out the right property for each new offering!! So far Muckross and Limerick are shouting the loudest to implement!
INNOVATION IN ACTION
Orla O’Driscoll Wedding & Events Sales Manager
2023 Headlines
Saturday Yoga Since its June launch, our Saturday Yoga with Brendan has been a huge success, with revenue generated of €3,155 across our 2 packages of Yoga & Smoothie €15 or Yoga and Vitality Suite Access €30. We aim to gain traction in 2024, targeting an additional €6K revenue. 2GoCup Muckross Park Hotel is now participating in the 2GoGup initiative, as part of our sustainability efforts in Killarney, local representation by Garrett Power as part of the project, cups have been delivered and in use at the hotel. Click HERE for full story. Complimentary Room Drinks A comprehensive analysis of in-room comped alcohol costs prompted a policy revision to minimize complimentary bottle service, resulting in €9,000 in savings over a nine-month period. This initiative not only curtails expenses but also promotes beverage sales at Colgans, fostering a more profitable F&B operation. 22 Innovation Newsletter
Your IDEAS coming to life! Kitchen Garden Scott was delighted to pick our first crop of strawberries from our garden, one of our very first innovation initiatives in 2022! This shows how well ideas can be maintained and managed into the future.
Big Ideas for 2024 Muckross Spa Seaweed Baths
Enhancement
with
As mentioned previously an idea coming from Limerick but best researched for Muckross is the installation of Spa enhancements with the addition of Seaweed Baths. This is a great example of the strategic analysis of an idea to ensure the best fit property is selected based on property capabilities, aesthetics, demographics, and competitive advantage – this would be a USP in Killarney. Depending on the requirements for a boiler, installation costs will be between €20-30K. Packages will be built such as single use, treatments & bath, couples retreats. Year One projections would be €25K additional revenue, with an ROI between 2-3 years. Partnerships can be developed with local seaweed harvesters, strengthening relationships in the area.
EXPLORING INNOVATIONS SuitePad Pilot Program at Muckr SUMMARY We are constantly on the lookout for innovative solutions that not only elevate the guest experience but also contribute positively to our operational efficiency and revenue. With this goal in mind, we initiated a pilot program in Muckross Park Hotel with SuitePad, a frontrunner in digital guest communication technology, starting from July 13th. This project was designed to enhance our room service operations, improve guest interactions, and increase revenues through the integration of state-of-the-art technology.
Pilot Program Overview Our six-month pilot, featuring an option for early cancellation by December end, involved implementing SuitePad’s advanced tablets in our rooms. The model was designed for revenue generation, charging €9 to the company every time a customer opted not to have their room cleaned on the tablet. The max they would charge is 150 Euros per room in the year. Investment The total investment for this period, including upgrading room USB charging points, which totalled 10.5k and charges to the hotel for the use was 5.8k. They do not charge for the hardware.
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ross Park Hotel Key Outcomes • Total Guest Orders was 1,363 The initiative was met with high enthusiasm • The integration into our room from our guests, who enjoyed the sleek service operations added complexity, interface and the real-time functionalities contradicting our streamlined operations of the devices. However, a comprehensive strategy. evaluation revealed several insights: • Without a POS integrated solution from SuitePad until at least 2025, we foresaw • The tablets were well-received, but additional future costs in hardware and the annual operating costs of €10,000software management. €12,000 did not align with the benefits, • The utilization of room service across our given our already existing cost-free properties did not support a full-scale Green Room Cleaning option. implementation. • Total guest sessions was 7,758 • The commitment to a 60-month contract • Total page views was 33k implied a significant investment of at • Average session duration for guest was 4 least €50,000 over five years, which we Minutes believe could be better invested in more • Total Revenue Generated was 15k lucrative projects. Moving Forward After thorough deliberation and valuable input from the Muckross team, we have decided to conclude our partnership with SuitePad following the pilot. This decision, while challenging, aligns with our commitment to finding solutions that are both efficient and in the best interest of our guests. What’s Next? Our journey of innovation continues as we explore other avenues for digital guest communication and services. We are shifting our focus towards using TV screens for directory information and investigating other innovative solutions, such as eco-friendly wooden cubes.
We extend our deepest thanks to our guests and the team at Muckross for their active participation and insightful feedback during this pilot program.
INNOVATION STRATEGY 2024/2025
BUILDING ON SUCCESS As we step into 2024, the iNUA iNNOVATION Team proudly reflects on the strides we’ve made. Our journey so far has been marked by significant achievements, laying a solid foundation for even more ambitious pursuits. The strategy for 2024-2025, led out by our diverse leadership team, is designed to push boundaries and challenge the status quo. We aim to blend the consistency of our ongoing initiatives but with a major focus shifts towards a bolder horizon – the pursuit of larger, more daring innovations. OUR GOAL Our team is setting an ambitious and exciting course for the future. We aim to launch over 100 small to medium-scale innovation initiatives. This translates to an impressive pace of approximately two project approvals every week. In 2024, we are targeting the implementation of at least five major innovation projects, laying the groundwork for even more comprehensive case studies and implementations planned for 2025. These initiatives are not selected at random; each one is meticulously chosen for its potential to drive smarter operations, enhance revenue, and, most importantly, significantly improve the guest experience. Finally, our goal includes a proactive PR approach to bring our innovations into the spotlight. We aim to ensure these advancements are not just recognized but celebrated publicly, reinforcing our status as innovation leaders in the Hospitality Industry. MEASURING OUR PROGRESS We will be tracking our progress through well-defined KPIs, including the number of initiatives successfully implemented, detailed innovation reports on a monthly basis, and the frequency of our public showcases.
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STRATEGIC OBJECTIVES Our approach is centered around five key objectives. 1. High Impact Innovative Initiatives: We are presenting numerous business cases to our Strategy Steering Committee. Our goal is to bring at least 5 high-impact ideas to life in 2024. 2. Consistent Implementation & Management of Small Initiatives: Building on the successes of 2023, we aim to implement 100 innovative ideas in 2024, focusing on challenges presented to our team by the iNUA senior leadership team. 3. Communication: Our communication strategy aims to keep leadership informed with monthly innovation progress reports and engage colleagues through quarterly newsletters featuring company updates from all departments within the iNua Collection. 4. Synergistic Cross-Department Collaboration: We’re prioritizing projects that enhance inter-departmental cooperation and align with other strategy objectives and goals. 5. Educational and Public Outreach: Our strategy includes at least 20 PR events in 2024, aimed at increasing public awareness, and collaboration with academic institutions for joint research initiatives.
VIRTUAL SUGGESTION BOX idea@clistehospitality.ie IDEA
your
IDEA
1. Send Email to idea@clistehospitality.ie 2. Put “IDEA” into the Subject Bar 3. Type your idea into email 4. Click Send
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