Guest Directory
Dear Guest, I would like to take this opportunity to welcome you to the wonderful newly refurbished Hillgrove Hotel Leisure & Spa. We are delighted that you have chosen to stay with us and hope sincerely you enjoy your stay. The Hillgrove Hotel Leisure & Spa is part of Cliste Hospitality/ iNUA Collection. Cliste Hospitality/iNua collection currently operates a number of hotels in Ireland including the fivestar Muckross Park Hotel in Killarney. We want you to enjoy high levels of service, comfort and hospitality during your stay and with this in mind we have complied a guest directory of services and facilities available to you. Our professional team are here to look after your every need, so please relax and allow yourself to be pampered. If I, or any of my team, can assist you in any way, please do not hesitate to contact us immediately. I hope you thoroughly enjoy your stay with us and we look forward to welcoming you back in the not-too-distant future. Kind Regards, General Manager
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
HOTEL TELEPHONE DIRECTORY Reception
Dial 0
Reservations
Dial 1003
Room Service Dial 1021 PK’s Bar Dial 1021 The Bistro Dial 1033 Accommodation
Dial 0
The Spa Hillgrove Hotel
Dial 1060
The Fitness Club
Dial 1059
Meeting & Events
Dial 1062
ACCIDENTS
In the event of an accident contact reception immediately, please dial 0.
BREAKFAST Served in The Bistro Monday to Friday 7.00am – 10.00am Saturday & Sunday 8.00am – 10.30am
CHECK OUT
Is at 12 Noon, Late Check Out can be arranged subject to availability at a fee of €20. Please contact reception for further information, Dial 0.
CHIROPODIST & CHIROPRACTOR
Both are located close to the hotel and contactable by Reception, please dial 0.
DOCTOR & DENTIST
The Doctor and dentist are on 24 hour call and can be contacted by Reception, please dial 0.
ELECTRIC VEHICLE CHARGING POINTS
We have 2 Easygo electric vehicle charging points located at our Fitness Club entrance.
EMERGENCY CONTACTS
Direct line for emergency service is ‘9112’.
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
FIRE ALARM
A continuous sound alarm will indicate the necessity to evacuate the premises, please proceed to the fire Assembly Point through the nearest fire exit, DO NOT USE THE LIFTS
FIRE EXIT
Please familiarise yourself with the floor plan routes which are located at the back of the door of your room, which clearly outline all emergency escapes routes from your bedroom.
FIRST AID
A First Aid Kit is available from Reception.
HOUSEKEEPING
By dialling reception on ‘0’ we can contact housekeeping for you.
INTERNAL CALLS
Room to Room Calls Dial ‘1’ followed by the room number.
INTERNET
Please follow the steps below: 1. 2. 3. 4.
Switch on your Wi-Fi to the device you are using. Search for the Hillgrove_Free_Wifi. Press the connect bottom on your device. There is no password for the Wi-Fi, it will connect automatically.
IRONING
An Iron and ironing board are located in your wardrobe. If not please ring Reception and they will contact housekeeping for you.
KEY CARD
If you misplace your Key Card, please contact Reception.
LOST PROPERTY
Please contact reception for any lost item.
MAIL & MESSAGES
Outgoing mail can be left at Reception Daily. Incoming mail will be left at Reception and can be collected at any point throughout the day.
MAINTENANCE
Please contact Reception for assistance.
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
THE FITNESS CLUB
The Fitness Club caters to all needs, ages, and abilities. Our dedicated fitness team including personal trainers, are on hand to give advice if needed and the Gym is situated on the ground floor. Hotel guests have complimentary access to all fitness classes. Please book your daily swim after check-in at 4pm and before check out 12 noon. Please call 1059 from your room for more information on fitness classes and to book your swim slot. The Fitness club provide towels but Swim hats are compulsory for pool use. We sell hats at the Club reception €5.00 Adult Hat, €3.00 Kids Hat- payment cash/card only. We advise Hotel guests to leave handbags, phones, jewellery & valuables in their bedrooms. If you know or are concerned that you have a medical condition or an injury which may interfere with you exercising safely, before you use the facilities and equipment you should consult with your doctor and follow their advice. Opening Hours Monday – Thursday Friday Saturday Sunday & Bank Holidays
6.30am - 9.30pm 6.30am - 8.00pm 7.30am - 6.30pm 8.00am - 6.30pm
Children’s Pool Hours Monday – Friday Weekends Holiday periods (weekdays) Holiday periods (weekends)
2pm – 7.00pm 9am – 6:30pm 9am – 7.00pm 9am – 6:30pm
Lifeguard on duty during these hours. Children welcome to use the pool.
THE SPA HILLGROVE HOTEL
The Hillgrove Hotel’s luxurious spa is the ultimate haven in sheer relaxation and an ideal place to spend time unwinding. Open Daily from 10am – 6pm Please dial 1060 to make your appointment.
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
PARKING
The Hotel offers complimentary car parking facilities.
PETS
Pets are not permitted to stay in the hotel with the exception of Guide Dogs.
PHARMACY
Boot’s Pharmacy in Monaghan Town can help you with any pharmacy requirements Telephone: 047 41635
PUBLIC TRANSPORT
Public transport is available in Monaghan. Please contact Reception and they will happy to assist you with timetables.
RESERVATIONS
If you wish to make a reservation for the future please contact Reception and they will be delighted to help.
SUSTAINABILITY
We are pleased to have been accredited with the Green Hospitality Eco-Label Award and we are working towards achieving Silver Status. Current sustainability practices include: • Integrated BMS System with individually thermostatically controlled bedrooms • Environmental Management Policy in place • Dedicated Green Team • Senior Leaders trained in Lean Six Sixma Yellow Belt regarding efficient practices across all disciplines • All waste segregated by stream • Leak detection systems re water usage • Daily water consumption comparisons • Daily electricity / gas consumption comparisons • 100% Electricity sourced from renewables • Food Provenance Policy re use of local suppliers – reduction in “food miles” • Clean the Planet not my Room • Use of recyclable Tetra Packs for bedrooms • PIR lighting in all bedroom corridors • Biomass Boilers re reduction in fossil fuels • 2 EV chargers
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
TAXIS
Please Dial 0 for Reception to reserve a taxi. It is advisable to book early morning taxis the previous night.
TELEVISION
There is a wide choice of Channels. Please see the menu on your television for further information.
MANAGER ON DUTY
If you wish to speak with the manager in Duty during your stay at the hotel you are kindly requested to contact reception by dialling 0.
MAPS
Maps of the surrounding area and places to visit are available at Reception.
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
TELEVISION CHANNELS
Please refer to the menu on the television screen for more information. 1. BBC1 NI
26. ITV4
48. Challenge
101. BBC One HD
2. BBC2 NI
27. Yesterday
49. 4seven
102. BBC TWO HD
3. UTV
28. ITVBE
51. Ideal World
103. UTV HD
4. Channel 4
29. ITV2 + 1
53. TG 4
104. Channel 4HD
5. Channel 5
30. E4 + 1
54. RTE one
105. Channel 5HD
6. ITV2
31. E 4 Extra
55. RTE two
201. CBBC
9. BBC 4
32. 5Star
56. 5Select
202. CBeebies
10. ITV3
33. 5 ACTION
57. Smithsonian Chanel
203. CITV
11. Sky Arts
34. GREAT! movies
60. DRAMA + 1
204. CBBC HD
12. Quest
35. UTV + 1
64. Blaze
205.CBeebies HD
13. E4
36. Pick
65. That`s TV (UK)
206. POP
14. Film 4
37. QVC Beauty
66. TBN UK
231. BBC News
15. Channel 4+1
38. QVC Style
67. CBS Reality
232. BBC Parliament
16. QVC
39. DMAX
70. QUEST + 1
233. Sky News
17. Really
40. Quest Red
72. Jewellery Maker
235. Al Jazeera Eng HD
18. More 4
41. Legend
73. Hobby Maker
236. GB News
19. Dave
42. GREAT! Movies action
74. Dave ja vu
711. HITS Radio
20. Drama
43. Food Network
75. Yesterday + 1
724. Capital music
21. 5 USA
44. HGTV
79. Earth x TV
22. TJC
45. Gems TV
82. Talking pictures TV.
23. BBC THREE
46. Channel 5 + 1
83. Together TV
25. W
47. Film 4+1
85. Create & Craft
TOURIST INFORMATION Visit: www.monaghantourism.com Telephone: 047 81122
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
UMBRELLAS
Please contact Reception.
WAKEUP CALLS
Please contact Reception to arrange your early morning call.
BARS & RESTAURANTS PK’S BAR
Tastefully decorated with a warm and cosy atmosphere. Serving locally sourced and sumptuous dishes. Open daily from Lunch Special available
12.30pm to 9pm (Last Orders 8.45pm) Monday - Friday
THE BISTRO
The Bistro offers a fusion of culinary delights. The atmosphere is relaxed and intimate and the cuisine is excellent. An extensive wine list and attentive service, combines to ensure that you remember and savour your dining experience. Sunday Lunch is served in the Bistro every Sunday from 1230hrs-1500hrs The Bistro evening dining is seasonal so please check with reception for opening times as they are subject to change. Mother’s Day & Easter Sunday lunch is served in the Hotel Ballroom. For in-room dining, Tray charge is added at €7.50 per person
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com
Enjoy Your Stay
T: 047 81288
E: info@hillgrovehotel.com
W: www.hillgrovehotel.com