The 10 Most Impactful Business Leaders to Follow in 2023 April2023

When the

When the Vision is Clear, the Results Will Appear Vision is Clear, Results Appear

The Realm of Eternal Growth

Impactfulbusinessleaderspossesscertaintraitsand

qualitiesthathelpthemachievesuccessandmakea positiveimpactontheirorganizationsand communities.Leadershaveaclearvisionofwhattheywant toachieveandareabletocommunicatethatvisionto others.Theyareabletoseethebigpictureandanticipate futuretrendsandopportunities.

Impactfulbusinessleadersarestrategicthinkerswhoare abletoanalyzecomplexsituations,identifypotential challengesandopportunities,anddevelopeffective strategiestoachievetheirgoals.Impactfulbusinessleaders areresilientandabletobouncebackfromsetbacksand challenges.

Theyareabletostayfocusedontheirgoalsandremain positiveandoptimisticinthefaceofadversity Theyare adaptableandabletoadjusttheirstrategiesandapproaches ascircumstanceschange.Theystayflexibleandopenmindedinordertorespondtonewchallengesand opportunities.

Businessleadershavehighemotionalintelligenceandare abletounderstandandempathizewiththeneedsand concernsofothers.Theyestablishandmaintainstrong relationshipswithemployees,customersandother stakeholders.Impactfulbusinessleadershaveastrongsense ofintegrityandethics.Theyarehonest,transparent,and trustworthy,andtheyactwithintegrityinalltheirdealings.

Theseleadersaredecisiveandabletomaketoughdecisions whennecessary Theyweightheprosandconsofdifferent optionsandmakeinformeddecisionsbasedonthebest availableinformation.Thesepeoplearelifelonglearners

whoarecommittedtopersonalandprofessional development.Theyseekoutnewknowledgeandskillsand areopentofeedbackandconstructivecriticism.

Thesebusinessleadersalsopossessarangeoftraitsand qualitiesthathelpthemachievesuccessandmakea positiveimpactontheirorganizationsandcommunities.By cultivatingthesetraitsandqualities,aspiringbusiness leadersincreasetheirchancesofsuccessandmakea positiveimpactintheirowncareersandbeyond.

Mappingthejourneyoftheseresoluteleaders,Insights Successshedslighton"The10MostImpactfulBusiness LeaderstoFollowin2023."Indulgeinthestoriesofthese staunchbusinessleaderswhoarecontributingtoenabling perpetualnoveltiesintheever-evolvingbusinessarena.

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The 1 Most to Follow in BUSINESS Leaders

FeaturedPerson

BaileyJordan CEO

DianaMagariu CEO

JoanDocktor President

KarenSeror CMO

KarimChandani VicePresidentReal Estate&Hospitality

KellyDavies Founder

PaulEdalat Chairmanofthe Board,FounderandCEO

RobertBruski CEO& Co-founder

RyanPeddigrew Director,Business Development

SamirZabaneh CEOandChairman

Brief CompanyName

TheJordanGroup Jordancollective.com

KeyOneRealtyGroup keyonerealtygroup.com

Fox&Roach foxroach.com

GameStream gamestream.biz

Baileyisaresults-drivenentrepreneurwithapassionfor helpingbusinessleadersdevelop,launchandmanage successfulcompanies,productsandservices.

Diana,throughtheorganization,providesyouthehighestlevel ofdetailthatrelatestoyourspecificneeds.

Joanstronglybelievesinthepracticeofservantleadership.She enjoyswatchingeveryone’sgrowthandsuccess.

KarenSerorisofthestrongbeliefthatthinkingbig,dogged perseverance,andpassionarethekeyelementsthatdriveher towardssuccess.

Karimisfocusedonfindingtherightsolutionsforyourneeds. HUBInternational hubinternational.com

Kellyisanaward-winninginspirationalbusinessleaderand influencerwithatrackrecordofcreatingandbuilding businesseswithoutstandingresults. KellyDaviesHomes kellydavieshomes.com

Withover30yearsofexperienceinthepharmaceuticaland nutraceuticalindustries,PaulEdalatisavisionaryindustry disruptordrivenbyhisdesiretotransformthepharmaceuticals industrytobetterservepatientsandconsumers. Vivera viverapharmaceuticals.com

RobertspendshistimedividedbetweenbeingtheCFO/CoFounderofCtrlV,alargeVirtualRealityarcadefranchise,and hisinvolvementwithseveralnon-profitorganizationsincluding InnovationInclusion. CtrlVVirtualReality ctrlvarcade.com

Ryanisacreative,self-driven,andgoal-orientatedindividual with10+yearsofprogressiveexperienceandprovensuccessin drivingnewbusiness,increasingrevenues,andgrowingbrand exposure. QuestAV questaudiovisual.com

SamiristheChairmanandCEOofTouchBistroInc.,asoftware companyprovidingvariousrestaurantmanagementand paymentssolutions. TouchBistro touchbistro.com

Chandani Karim Karim

Unleashing Out-of-the-Box Solutions

With a reputation for excellence and a commitment to delivering exceptional service, HUB is dedicated to helping clients navigate the complexities of the modern world with confidence and peace of mind. C o v e r S t o r y

Karim Chandani Vice President of Real Estate & Hospitality

Withakeenunderstandingthatinsuranceisa criticalcomponentofanyriskmanagement strategy,thisprofessionaliscommittedto deliveringtailoredsolutionsthatmeeteachclient'sunique needs;KarimChandanihasaproventrackrecordof successandapassionforprovidingexceptionalservice.He ensuresclientsreceivethesupporttheyneedtoprotecttheir assetsandachievetheirgoals.

AstheVicePresidentofRealEstate&Hospitalityat HUBInternationalLimited,Karimisahighlydedicated andsolution-focusedinsuranceexpert,prioritizing providingclientswiththehighestlevelofserviceand creativesolutions.

HUBInternationalLimitedisaleadingproviderofadvice andservicestobusinessesandindividuals,offering guidanceonachievingtheirgoals.Whenclientspartner withHUB,theyaccessavastnetworkofrisk,insurance, employeebenefits,retirement,andwealthmanagement specialistswhoworktogethertoprovidetailoredsolutions andunwaveringadvocacy

LetushavealookthroughKarim'sdistinctivewaytowards successthatmakeshimanimpactfulbusinessleader.

TheJourney

KarimandhisfamilyarrivedinCanadaasrefugeesfrom EastAfricahalfacenturyago,andhefeelsdeeplygrateful tocallithishome.Duringhisteenageyears,heworkedin hisfamily'sconveniencestorebusinessandlearnedabout saleswhileworkinginthefashionindustry.Karimwasan entrepreneurforoverthreedecades,experiencingboth successesandfailures.

Despitebeing50yearsold,Karimdecidedtostartanew careerintheinsuranceindustry,joiningtheinsuranceworld nineyearsago.Hequicklyrealizedthathissalesand networkingskillswerehighlytransferable,andasaformer businessowner,hehadasolidunderstandingofcost management.Karimstrivestomeetallhisclient'sneeds, goingbeyondjustinsurance,andthinksofeachclient's businessashisown.

Karim'sworkhastakenhimfrominsuringautomobilesto someofthelargesthotelsinCanadaandworkingwithreal estateownersacrossNorthAmerica.Thelearningcurvehas beensteep,butKarimhasenjoyedeveryminuteoftheride.

Hispassionforhisworkandclientsisevident,andhetakes prideinprovidingthebestservicepossible.

GainingExperience

Reflectingonhisjourneyintheinsuranceindustry,Karim acknowledgesthatwhenhestartednineyearsago,he neededmoreexperienceandin-depthknowledgeofthe industry.However,hediscoveredthatthisworkedtohis advantage,astheinsuranceindustryconstantlyevolvesand requiresinnovativesolutions.

Overtheyears,Karimfacedmanychallenges,including navigatingtheimpactofCovid-19withhisclients. However,heviewedthesechallengesasopportunitiesto demonstratehisvalueandprovideexceptionalservice.For example,withthecontinuedtrendofhigherinsurance premiums,Karimworkedcloselywithhisclientstoensure theyvaluedtheirpropertiesforthecorrectlimits.

Karimalsoleveragedthevastresourcesofhiscompany, workingcollaborativelywithateamof15,000talented professionalsacrossNorthAmerica.Heturnedtotheirrisk servicesteam,whowerewell-positionedtoassistclients withthechallengestheyfacedinthesedifficultgeopolitical andeconomictimes.Karim'sabilitytoadaptandinnovate hasmadehimavaluableassettohisclientsandcompany.

DrivingtheChange

Karim'sexperienceasapastbusinessownerhasgivenhim auniqueperspectiveandappreciationforhisclient's challenges.Thishasinspiredhimtoworkharderandbe morecreativeinservinghisclients'needs.Heunderstands thathisrolegoesbeyondaninsurancebroker'sandoften connectsclientswiththerightpeople,tools,andresources tosolvetheirbusinessproblems.

Karimfeelsfortunatetohavefriendsandfamilywhoown hotelsandrealestateholdingsacrossNorthAmerica.They havehelpedhimbetterunderstandtheirchallengesand realities,includingstaffingissues,ADR,costcontrols,and restaurantoperations.Bytakingthetimetounderstandhis client'sbusinesschallengesandextractbestpractices, Karimcanaddvaluebysharingthosesolutionswithother clientsfacingsimilarissues.

Karim'sapproachisfocusedonbuildinglong-term relationshipswithhisclients,earningtheirtrust,

HUB believes in doing the right thing every time. They maintain the highest ethical standards and conduct business with transparency and honesty. The

andexceedingtheirexpectations.Heunderstandsthathis successisdirectlytiedtohisclient'ssuccess,andhetakes prideinhelpingthemachievetheirgoals.Hesays, "I also rely heavily on HUB International's Speciality Practice in Hospitality and Real Estate who constantly produce whitepapers and resource materials which give our clients an edge, with better insights into rates, market conditions, and the overall market."

FoundationalPillars

HUBInternationalLimitedadvisesbusinessesand individualsonhowtoreachtheirgoals.Whenyoupartner withus,you'reatthecenterofavastnetworkofrisk, insurance,employeebenefits,retirement,andwealth managementspecialiststhatbringclaritytoachanging worldwithtailoredsolutionsandunrelentingadvocacy

HUBInternationalunderstandsthattheworldconstantly changes,andbusinessesandindividualsfaceevolvingrisks andchallenges.That'swhytheytakeacollaborativeand client-focusedapproach,workingcloselywitheachclientto understandtheiruniqueneedsanddevelopcustomized solutionsthataddresstheirconcerns.

Withareputationforexcellenceandacommitmentto deliveringexceptionalservice,HUBisdedicatedtohelping clientsnavigatethecomplexitiesofthemodernworldwith confidenceandpeaceofmind.Whethermanagingrisk, protectingassetsorplanningforthefuture,HUBisa trustedpartnerthatclientscanrelyontoprovideexpert guidanceandsupporteverystepoftheway

HUBInternationalLimitedisguidedbycorevaluesthat shapehowtheydobusinessandinteractwithclientsand partners.Thesevaluesinclude:

Entrepreneurship:HUBencouragesinnovationand educatedrisk-taking.Theyrecognizetheimportanceof creativethinkingandanentrepreneurialspiritinarapidly changingworldandstrivetofosterthesequalitiesintheir teamandclients.

Integrity:HUBbelievesindoingtherightthingevery time.Theymaintainthehighestethicalstandardsand conductbusinesswithtransparencyandhonesty.

ClientsandpartnerscantrustthatHUBwillalwaysactin theirbestinterestsandupholdtheircommitments.

Teamwork:HUBunderstandsthevalueofworking togethertomaximizeresults.Theyfosteracollaborative andinclusiveenvironmentwhereeveryone'scontributions arevaluedandrespected.ThisapproachenablesHUBto deliverthebestpossibleoutcomesforitsclients.

Accountability:HUBtakesresponsibilityforitsactions andoutcomes.Theymeasuretheirperformanceagainst theircommitmentsandholdthemselvesaccountablefor deliveringresults.Thisaccountabilityextendstoallaspects oftheirbusiness,fromclientrelationshipstooperational efficiency.

HUBInternational'smissionistoprotectandsupportthe aspirationsofindividuals,families,andbusinessesand empoweritsemployeestolearn,growandmakea

differenceintheircommunities.Itenvisionsvetting everywhereriskexists-todayandtomorrow.

ExpectedChanges

TheriskservicesteamatHUBInternationalisdedicatedto understandingclients'evolvingneedsinvariousindustries, includinghospitality Throughcollaborationwithclients, producers,andindustryexperts,theteamprovidesvaluable insightsandrecommendationstoensureclientsreceivethe bestpossibleserviceandsolutions.

Thehospitalityindustryisconstantlychanging,andHUBis committedtostayingontopofthesechangestoprovide clientswiththemostup-to-dateinformationandguidance. Fourtrendingareasinthehospitalityindustryinclude:

Morepersonalization:Hotelsincreasinglyfocuson providingguestswithuniqueandtailoredexperiencesthat meettheirneedsandpreferences.

Thecontinuedgrowthofluxurybrands:As demographicsandlifestyleschange,luxuryhotelsare expandingtocatertothechangingdemandsoftheir customerbase.

Laborissues:Findingandretainingskilledtalentremainsa challengeforthehospitalityindustry,andHUBisdedicated toprovidingclientswithsolutionstohelpaddressthese issues.

Focusonwellnessandwell-being:Moreandmorehotels arelookingtoofferguestsspaholidaysandotherwellnessfocusedexperiencestopromoteoverallhealthandwellbeing.

HeadingintoFuture

Karim'smissionasaninsurancebrokeratHUB Internationalistoeducateandpersuadeclientsonthe implicationsandopportunitiesoftheirinsurancebuying decisions.Heaimstobuildthecompany'scross-border capabilities,helpclientsunderstandhowclimatechange willaffecttheirinsurancepremiums,andensuretheyfully appreciatetheimportanceofinsuringtheirpropertiesto theirtotalvalues.

Karim's work has taken him from insuring automobiles to some of the largest hotels in Canada and working with real estate owners across North America.

Karimbelievesthatitiscriticalforclientstohavethe properbusinessinterruptionlimitsinplaceintheeventofa significantloss.Heworkstoincreasetheirawarenessofthe importanceofhavingtheappropriateinsurance, emphasizingthatiftheyarenotbuyingtheproper insurance,itmaybepointlesstobuyinsuranceatall,as theywillnotreceivetotalcompensationintheeventofa loss.Karim'sgoalistoprovidehisclientswithtailored solutionsandunrelentingadvocacy,puttingthematthe centerofavastnetworkofspecialistsandresourcestohelp themreachtheirgoals.

EncouragingTomorrow

Karimbelievesthatnurturingclientsiscrucialtobeinga successfulleader.Headvisesthenextgenerationofaspiring leaderstoalwaysbetherefortheirclientswhenneeded, regardlessofthetimeorday.AccordingtoKarim,staying closetoclientsandcontinuallyofferingthemknowledge, insights,andsolutionsisessentialtobuildingsolid,longlastingrelationships.

"Remember that you work as part of a team, so bring your greatness to the team's benefit – engage your team and show them what success could look like and build a vision together. Build & maintain trust with your clients – even when you have to deliver bad news, do it early and proactively. Be ready with facts and help them understand why certain decisions are being made, even price increases. Finally, connect your clients to others who can help them –if you find a great banker or realtor, introduce them and connect them," Karimconcludes.

Justlikeastart-upcompany,yoursuccessverymuch dependsonyourabilitytoplanstrategically,problemsolve,andworkasateam.Whenoutside circumstancesdisruptyourplans,theseskillsarevitalfor success.

Withhardworkandpersistence,KarenSerorhasbuilton theseskillsovertheyearsjumpingfrom Marcom Manager at Amen to Marketing Manager at Adobe andnowChief MarketingOfficeratGamestream, the world leader in cloud gaming solutions for the B2B market

KarenSeror'sjourneyasabusinessleaderhasbeenoneof innovationanddisruption.Shealwaysworkedatstart-up companieswhichcomeswithitsowntrialsandtribulations, withtheadditionofbeingawomanworkingintechadding anotherlayertothejourney.

Throughouthercareer,Karenhadgrownalongside technology-fromherveryfirstmarketingpositionwhen theinternetwascompletelynewtroughtothedigitalisation ofcontent.Now,inhercurrentposition,cloudtechnologyis atthefrontier,growingbytheminute.

Withthesedevelopmentshavecomeamplechallengesthat shehadtoovercome.Businessplanshavehadtopivot,start againorcometoanabruptendduetocircumstancesoutof Karen'scontrol.

AtGamestream,sheisextremelyproudofherworkin challengingstereotypesandperceptionswithintheindustry Whenshefirststarted,somedidn'tunderstandherroleas ChiefMarketingOfficerorseetheneedformarketing efforts.Sheshowedhervalue,bothpersonallyasa femaleworkinginthetechindustryandfromthe businessperspectiveofincreasingbrandawareness andsalesgrowth.

Karen'sachievementswereonlypossiblewithanexcellent supportsystemaroundher.Shehasbeenfortunatetohave workedalongsideabrilliantteamthroughouthercareer,who haveencouragedandsupportedmyeverymove.Asclichéas itsounds, teamwork really does make the dream work.

In an interview with Insights Success, Karen shares valuable facts highlighting her professional tenure and journey in the dynamic industry.

Below are the excerpts from the interview:

Tellusaboutyourcompanyanditsmissionandvision; howdoesyourcompanythrivetowardsenabling advancementsintheever-evolvinggamingindustry?

ThreevisionariesfoundedGamestreamin2018–Ivan Lebeau,CEO;XavierCavin,DirectorofR&DandOlivier Lebigot,CTO,hadasharedmissionofdemocratisingthe joysofvideogameexperiences.Together,theywantedto makeconsole-qualitygamingavailableforeveryone, anywhereandanytime.

We'renowtheleadingproviderofCloudGamingsolutions forB2Bindustries,especiallytelecomoperatorsandthe hospitalitymarket.Weofferourpartnersacompleteend-toendcloudgamingsolution.

Althoughtheyareinchargeofmarketing,billingand hosting,Gamestreamsuppliestheinnovativetechnology, highlycost-effectiveservers,premiumcontent(AAand AAAtitlesprovidedbyleadingvideogamespublishers), andsophisticateddatareporting. Wehelpourpartners reducecustomerchurnandincreaseaveragerevenueper userbyenhancingtheirmarketpositionasanentertainment hub.

Gamestream'sservicehasbeendeployedacrosswhitelabelledbrandsthroughoutEurope,theMiddleEastand Asia.ExamplesofthisincludeTelekomSlovenije'sNEO Gaming,Etisalat'sArenaProGaming,ChunghwaTelecom's HamiCloudGaming,andSunrise-UPC'sSunriseCloud gaming.

Recognisingourcustomerneedsandchallenges, Gamestream'sproprietarycloudgamingtechnologycan thrivewithrelativelylowinternetspeeds(3Mbps bandwidth),meaningit'sgreatforcompanieswhere expensivegaminghardwareandconnectionsaren'talways

At the core, Gamestream is all about using our tech experience for good. Our founders firmly believe in the healing power of video games and were inspired by the game Re-Mission, which has been shown to help young people navigate their cancer diagnoses and treatments.

ThePowerofPartnerships

How Collaborations Drive Success for Business Leaders

Collaborationisacrucialelementfordrivingsuccess

forbusinessleaders.Collaborationmeansworking withotherstoachievesharedgoals,whichisa powerfulwaytogeneratenewideas,solvecomplex problems,andcreateinnovativesolutions.

Collaborationistheactofworkingwithotherstowardsa commongoal.Inthebusinessworld,collaborationcantake manyforms,frompartneringwithotherbusinessesto workingwithteammemberswithinanorganization. Collaborationcanbeapowerfuldriverofsuccessfor businessleaders,andherearesomereasonswhy:

Accesstodiverseexpertise:Collaborationallowsbusiness leaderstoaccessdiverseexpertiseandperspectivesthatcan helpthemtosolvecomplexproblemsmoreeffectively.By workingwithpeoplefromdifferentbackgrounds,industries, andareasofexpertise,leaderscangainfreshinsightsand perspectivesthatcanleadtonewideasandapproaches.

Diverseexpertisecanleadtoinnovationandcreativityby bringingtogetherindividualswithdifferentperspectives, experiences,andbackgrounds.Whenpeoplewithdiverse expertiseworktogether,theycangeneratenewideasand solutionsthatmightnothavebeenpossibleotherwise.

Navigating Healthcare Complexity

Paul Edalat's Journey to Transform Patient Care

PaulEdalat, ChairmanoftheBoard, FounderandCEO

Thehealthcareindustryhasalwaysbeencomplex,

withopportunitiesandchallengesconstantly shiftingintheendlesslychangingindustry Without effectiveleadershipandinnovativeproductsandprocesses, itcanseemnearimpossibletomeettheevolvingneedsof patientswhilealsosupportinghardworkingmedicalstaff.

Effectivedecision-makingisacorecompetencyofany leadershiprole,butittakesonanentirelydifferentlevelof complexityinthehealthcareindustry Themosteffective leaderscanobtainandanalyzedatafromnumeroussources, whichtheythenusetomakeproactivedecisions.

Oneemerginghealthcareleaderwhoenablesinnovation andperpetualbettermentisPaulEdalat,Chairmanofthe Board,Founder,andCEOofVivera.Underhis leadership,Viveraisknownasaninnovative,sciencedrivenbiopharmaandMedTechcompanywithmultiple divisions,includingtechnologies,biosciences,medical devices,andadvanceddiagnostics.

In an exclusive interview with Insights Success, Mr. Edalat shares valuable insights highlighting his professional tenure and the challenges he surmounted to reach the horizons of success. He discusses the significant impact he is dedicated to bringing to the industry, the foundational pillars he has established with the Vivera team, the importance of technology in healthcare, and his goals for the future. Lastly, he offers advice for the next generation of aspiring business leaders.

Pleasebrieflydescribeyourprofessionaljourneyforour readers.Whatchallengesdidyoufacealongtheway?

Throughoutmyprofessionaljourney,I'vefacednumerous challenges,butthemostdishearteningwasmybrother Peter'scancerdiagnosis.Peterwasdiagnosedwithan aggressiveformofHodgkin'slymphomain2004.During hisbattle,Iwitnessedmanyflawswithinourhealthcare system,particularlyinthedrugdeliveryprocess.

Peter'sdoctorprescribedhimopioidstomanage chemotherapysideeffects,includingpain.Despitethe potentialsideeffectsandaddictionrisksassociatedwith thesemedications,nosafetymeasureswereinplace. Consequently,Peterbecameaddictedtohismedication.It waspainfultowatchmybrotherstrugglewithnotonly cancerbutalsoaddiction.

By prioritizing patients, I've guided Vivera to develop innovative therapies and solutions that address unmet medical needs and improve patient lives.

Irealizedtheneedforamoreeffectivewaytoprescribeand dispensemedications,especiallythosewithahigher propensityformisuse.

Iusedmybrother'sexperienceasacatalysttostartVivera. Today,theCompanyiscommittedtodevelopinginnovative biopharmaceuticalandtechnologysolutionsthatfocuson controlled,highlyaddictive,andfrequentlyabused medications,withanemphasisonprioritizingindividual patientsoverprofits.

Thismissionhonorsmybrother'slegacyandVivera'score missionofputtingpatientsfirst.AttheheartofVivera's foundationareTABMELT,apatentedandpatent-pending medicationdeliverysystemforbiopharmaceutical compounds,andZICOH,apatentedsmartmedication deliverysystemindevelopment.

Whatsignificantimpacthaveyoubroughttothe industry?

Byprioritizingpatients,I'veguidedViveratodevelop innovativetherapiesandsolutionsthataddressunmet

The Resilience of a BusinessLeader in aCrisis

Theresilienceofabusinessleaderinacrisisisa

crucialfactorindeterminingthesurvivaland successofacompanyduringchallengingtimes.A crisiscantakemanyforms,suchasafinancialdownturn,a naturaldisaster,aglobalpandemic,oracyber-attack. Whatevertheform,acrisishasthepotentialtodisrupt operations,damagereputation,andthreatenthevery existenceofabusiness.

Inthefaceofacrisis,abusinessleadermustdemonstrate resiliencebyadaptingquicklytochangingcircumstances, makingtoughdecisions,andinspiringconfidenceintheir teamandstakeholders.Resilienceistheabilitytowithstand andrecoverfromadversity,anditisatraitthatisessential foranyleadertopossess.

Here are some ways in which a business leader can demonstrate resilience during a crisis:

Maintainingapositiveattitude:Aleader'sattitudecanhave asignificantimpactonthemoraleoftheirteam.Eveninthe midstofacrisis,aleadermustmaintainapositiveoutlook andcommunicatehopeandconfidencetotheirteam.A positiveattitudecanimprovementalhealthbyreducing stress,anxiety,anddepression.Whenwefocusonpositive thoughtsandemotions,wefeelmoreoptimisticand hopeful,whichcanhelpuscopewithlife'schallengesmore effectively

Betterrelationships:Peoplewithapositiveattitudetendto bemoreresilientinthefaceofadversity.Theyhaveabetter abilitytobouncebackfromsetbacksandfailures,learn fromtheirmistakes,andmoveforwardwithagrowth mindset.Apositiveattitudecanleadtobetterrelationships withothers.Peoplewhoarepositivetendtobemore

Innovating into the Future,Today!

Therearemanyarticlesandopinionpiecesoutthere

thatdiscussemergingtechnologies.And,although theycouldbeentertainingandsomewhat informational,itisimportant,thesedays,tospecifically touchonthematterofhowtheseemergingtechnologiescan revolutionizebusiness,createorsolvecrisesinthe prevailingbusinessenvironment,andactastoolto strategicallyplanactionsthatleadorganizationsinabetter direction.

Formanypeoplewhopayattentiontothenewsandread onlinecontent,thesubjectofWeb3.0has,seemingly,been beatentodeathandlefttohangthereuntilsomeonemakes senseofit.Butattherootofthissubjectis,conceivably,the mostimportanttechnologicaladvancementinageneration. Thisistheconceptoftheblockchain.

Mostpeopleassociatetheblockchainwiththingslike cryptocurrencyandnon-fungibletokens.Itisoftenlinked tosomethingthatiseithernoteasilyunderstandable,a pipedream,ascam,orsimplyjustnotrelevant.Butthetruth isthatthistechnologycouldnotbefurtherfromthat.

Withoutgettingintodetailsabouthowtheblockchain worksandthecryptographythatunderpinsit,considerita newformofinternetorprogramminglanguage.Itisa platformthatworksradicallydifferentfromanythingthat weknowsofar.Forthemostpart,dataisn’tstoredinsingle place.Rather,itisreplicatedandduplicatedacross hundredsofthousandsofmachinesaroundtheworld.This makesisdecentralized,andasaresult,aninternetwithno governingbody.Itmakesitfaster,safer,andmore malleable.Thisconceptoftheblockchainhasallowed creatorsaroundtheworldtoproduceanumberofnew innovationsthatapplytothebusinessworld. Cryptocurrencyisoneofthosethings(itusesblockchainas it’sbasis).

Beyondcryptocurrency,theblockchainisusedforavariety ofdifferentpurposes.Smartcontracts(electroniccontrats

thatareautomaticallyexecutedifavarietyofconditionsare met)aredeployedontheblockchain,increasingefficiency andsecurityforindustriessuchasrealestateandjustice. TheblockchainisusedasthefoundationforIPprotection amongstthefilm,music,andentertainmentindustries.More thanthat,itisbeingusedaplatformfordistribution, competingwiththelikesofYouTubeandSpoitfy

Fromamoreintentionalbusinessperspective,the blockchainhasbecomeasystemforintegrating supplychainmanagementinordertomakethewayvertical integrationcomestofruitionmoresafe,accurateandfast. Capitalizationmechanisms,likepublicofferings,have becomeastapleintheblockchainworldandasubjectof endlessmediacontroversyasittriestoconformto standardssetbyregulatorybodies.Thishasbroughtona revolutioninourfinancialsystemasweknowit,removing theneedforbanksandgoverningbodiesthroughthe creationofdecentralizedautonomousorganizations. Blockchainisbecomingtheavenuefortransactions,sales &purchases,investments,andcomplexfinancialvehicles.

Itgoeswithoutsayingthatblockchaintechnologyisatthe forefrontofarevolution.Itwasstartedbythepeopleandis maintainedbythepeople.Andnow,largecompanies, financialinstitutions,andevengovernmentsaregettingonboard.

Sohowcanentrepreneursprepareforthecomingchange? Well,aquestionlikethatcouldbeworthanentirebook.But let’sfocusonsomethingsimple.Let’stalkaboutmarketing. Everybusinesshastomarketandconveytheirmessageto theircustomers.Sowhatisthesinglemostimportantthing thatabusinesscandoinordertoprepareforhowmarketing willchangeinWeb3.0withtheimplementationofthe blockchain?Well…weneedtobecomeproficientexpertsin marketingwithWeb2.0first.

Inorderclarifywhatthismeans,let’sdefinethingsalittle bit.Waybackinthedaywhentheinternetbecomeapublic

commoditywedealtwithWeb1.0.Thisbasicallymeans thattheinternetwasone-directional.Agroupofpeople wouldcreatecontentandputitontheinternetforothersto consumer.Inotherwords…websiteswerecreated. FollowingthiswemigratedintoWeb2.0,whichiswhatwe arethemostfamiliarwith.Thisisaworldwherethe internetisbi-directional.Peoplecannotonlyconsume informationontheinternet,buttheycancontributetoitas well.Socialmedia,blogs,videocontent,e-commerce,etc. ThisisallWeb2.0.WiththeadvancementofWeb3.0and theuseoftheblockchainweneedtoensurethatwe understandhowtomarketinWeb2.0first.Andweneedto knowhowtodoitwell.

Marketingcanbeafickledisciplineandtheendlessbattle betweenwhetheritisanartorasciencerageson.Butifwe wanttobepreparedtogrowourbusinessesinthefuturewe needtohavethecapacitytotakeonandinnovatewithWeb 3.0.However,thisnotsomethingwecanfocusonifweare stilltryingtofigureoutthehowtooperateoursocialmedia channels,defineourcustomers,andrunpaid&organic content.Weareobligated,asbusinessowners,tobeexperts atthissothatwecansatisfyourobligationtocontinue innovatingandgrowingourbusinesseswiththe environmentaroundusandaheadofus.

Withallthatbeingsaid,let’sfocusonbuildingbusinesses thatarefoundationallystrong,operatelikeaflywheel,grow likeawell-maintainedplant,sothatwecanuseourenergies forinnovatingintothefutureusingtechnologythatis alreadyhere.

Quest AV Quest AV

An Odyssey of Exceponal Client Graficaon

Therearecertainfundamentalsthatdeterminethe

successofaventure.Thereflectingfundamentals arerespectingcustomerneedsandwalkingata pacetoaccompanyemergingtechnologicaladvancements. Bothoftheseaspectsensurethatthebusinessnotonly flourishesbutalsoensuresthatitisbeingontheleading edge,hencesecuringthemthetagofthefastest-rising venturewiththehelpofitscustomers.

ThisispreciselyhowQuestAudioVisualhasconsistently maintaineditsefficacyforitsclients.Asaprominent organization,thecompanyhasbeenprovidingsolutionsfor itsclientstohelpdelivertheirmessagemorecreativelyand engaginglywhileleveragingtechnologicaladvancementsto meettheirexpectations.Itpridesitselfonprovidingquality servicetoclientsbyaccommodatingtheirrequeststo provideaneventexperiencethatexceedstheirexpectations.

Togetanin-depthoverviewofthebusinessstrategythat helpedthecompanytogainsignificantaccomplishments, InsightsSuccessinterviewedRyanPeddigrew,Director, BusinessDevelopmentofQuestAV

Below are the excerpts from the interview

Ryan,whatwastheinitialideabehindtheinceptionof QuestAV?

QuestAVwasfoundedontheprincipleofbeingflexibleto ourclient'sneeds.Everyclientisdifferent,andwebelieve thatbybeingflexible,wecanworkdirectlywithourclients toachievethegoalsoftheirevent.

Withoverfifteenyearsofexperience,ourvisionatQuest AudioVisualistoamplifyourclients'messages,deliver innovativeevents,andcreateflawlessexperiencesby providingourclientswithexceptionalserviceandour commitmenttotheirsuccess.AtQuestAV,ourobjectiveis toalwaysprovideapersonalizedexperienceforeveryclient weworkwith.

Pleaseenlightenourreadersabouttheprimary objectivesandphilosophyofQuestAV.

QuestAudioVisualisToronto'sfastest-growingfull-service audio-visualcompany,dedicatedtobringingtop-of-the-line technologytoitsclients.Amongstindustryprofessionals andvenuesalike,QuestAViswellknowninboththe corporatemeetingandsocialeventsworld.

Ourteamofconsultantswillprovidethetechnicalsupport neededtoensurethattheAVcomponentsarealignedto provideanoutstandingexperienceforyourattendeesin whichevervenueyouchoose.Whetheritbea1000+person conference,ahybridliveevent,orevenasingle-person podcast–QuestAVwillmakesureyoureventruns smoothlybothforyouandyouraudience.

We'vebuiltasolidreputationbasedonourimpeccable servicesamalgamatedwithstate-of-the-artequipmentalong withfairpricing.

Ourvastteamofknowledgeableandfriendlystaffhas establishedthemselvesasleadingplayersintheaudiovisualindustry.WithclientsacrossNorthAmerica,weare recognizedforouruniqueapproachtoeventplanningand supportingtechnologicalaspects.Assuch,wehavebecome thein-houseandexclusivesupplierofaudio-visualservices inseveralvenuesthroughouttheGreaterTorontoAreaand formanyeventplannersandorganizations.

Whatareyourtop-notchofferingsthathaveastrong footholdintheAudio-Visualindustry?

QuestAVhasexpandedourservicestoaccommodatethe rapidlyevolvingneedsoftheeventsindustry Whenit comestoAVequipment,wecarrythetopbrandsforaudio, lighting,staging,computers,video,andLEDdisplaysthat areavailableforyoutorent.

Quest AV is connually on the hunt for new trends and innovaons that we can leverage – either by improving our exisng products and services offerings or creang something new that meets our client's evolving needs.

Ryan Peddigrew, Director, Business Development

Ourprimarygoalistoprovideourclientswithoutstanding eventproductionbyworkingdirectlywiththeirinternal teamstobrainstormideas,developasetupstrategy,and bringthoseideastolifeinacost-effectivemanner

Wewanttoprovideatrulyoutstandinguserexperiencefor youraudience,andthankstoourlevelofexpertisethat stemsfromyearsofexperienceintheindustry,wecan confidentlysaythatwewilldeliver

WhataretheroadblocksthatQuestAVfacesinthe ever-changinglandscapeofthebusinessworld?

Thispastyearhasprovideduswithampleopportunityto reflectandaddressseveralroadblocksthatwehereatQuest AVfaceintheever-changinglandscapeofthebusiness world.Theroadblockswearecurrentlyfacingasa companyincludesupplychainleadtime,talentgaps,and adaptingtoscalability

HowisQuestAVadaptingtomarketorientation?

Asapartofourmarketorientationapproach,QuestAVis continuallyonthehuntfornewtrendsandinnovationsthat wecanleverage–eitherbyimprovingourexistingproducts andserviceofferingsorcreatingsomethingnewthatmeets ourclient'sevolvingneeds.

Whatisyourstanceonimplementinginnovative technologies?

AtQuestAudioVisual,webelievethatimplementingnew andinnovativetechnologiesisimperative.Withoutthe implementationandadoptionofinnovativetechnologies, organizationsriskfailingtokeepupwithmarket-changing innovations,losingtheirtoptalent,andbecomingobsolete.

Withthatbeingsaid,theimplementationofnewand innovativetechnologiesshouldoccurstrategicallyand gradually.Evenbeneficialandadvantageoustechnologies needtobeappropriatelyintroduced.

Employeesshouldfeelheardandinvolvedthroughoutthe implementationprocessofnewandinnovativetechnologies withinanorganization.Employeesneedtounderstandwhat theystandtogainfromanewtoolbeforetheycantruly learntoembraceandutilizeit.

InwhattraditionsisQuestAVcontributingtothe communities?

EversinceQuestAVwasfounded,we'vebeenactively contributingandgivingbacktoourlocalcommunity. Whetheritbethroughourannualfundraiserevent,"Quest forAwareness,"orthroughoureffortssponsoringlocal charityeventsandcommunityinitiatives.TheteamatQuest AudioVisualisalsoactivevolunteerswithinourlocal community Volunteeringandgivingbackisacriticalpart ofwhoQuestAVisasabusiness,andwebelieveour cultureofgivingmakesourcompanystronger

WhatisthenextchapterforQuestAV?

Weareconstantlyinnovatingandcreatingbreakthrough experiencesforourclients.Thisisreflectedinourteam. Ourpeopleareourbiggestasset,andtheyconsistently deliverexceptionalservicealongwithourcommitmentto yoursuccess.Asanindustryleader,QuestAVunderstands boththepotentialandchallengeswithinthecurrentevents landscape.

Ourvarietyofevolvingofferingswillcontinuetoprovide dynamicsolutions,increasestakeholderROI,andinspire theoverallsuccessofourclient'sproductions.QuestAV alsocontinuestostrivetomeetmarketdemand,byoffering top-of-the-lineaudiovisualequipmentandindustry-leading productionequipmentatacompetitivepricefor ourclients.

Serving the Vital Needs of Restaurateurs

Letusimagineascenewhereapartyoffifteenhas

arrivedinarestaurant,andtheserverisjotting downtheordersbyhand.Thereisthemaincourse andbeverages,alsosomeextrasideswithcustomized toppings.Jottingdownthewholelistwithoutmistakes takestheservertime,andthenhehastorushinsideand deliverthesametothekitchen.

Inascenarioliketheabove,abusinesslookingtooptimize itsoperationalefficiencywhileminimizingthecostof humanerrorwouldbenefitfromusingtechnological solutionsthathelpitelevateitsperformance.Solutionslike thosedevelopedbyTouchBistro.

TouchBistrohasalineofproductsaimedatmakingthelife ofrestaurateurseasier.Theirsystemshelprestaurantowners enhancethecustomerexperienceandstreamlinebusiness operationsrelatingtosales,cashflow,foodinventory,and bookkeeping.Thecompanyalsoprovidesfeatureslikea

TouchBistro has stayed true to its founding mission of providing restaurateurs with innovative technology that makes running a restaurant easier. We continue to evolve to meet the ever-changing needs of the industry we so passionately serve every day.

paymentgateway,ordermanagement,analytics,table reservations,creatingandexecutingoutreachcampaigns, foodcosting,andabuilt-inmarketingsuite.

Today,TouchBistropowersmorethan29,000restaurantsin theworld,with64,000terminalsdeployedpowersmore than29,000restaurantsin the world, with 64,000 terminals" to: is currently used by 16,000 restaurants ICX Elevate Award in2020foritsintegratedrestaurantreservationand guestmanagementplatform.Italsowonthe Gold Stevie ® Award forBestAppintheFood&Drinkcategoryin2019 atthe16thAnnualInternationalBusinessAwards®.

Insights Success crossedpathswithSamirZabaneh,CEO andChairmanofTouchBistro,onitsquestfor Canada's Fastest Growing Companies to Watch.Samirisaseasoned financialandoperationsexecutivewithprivateandpublic companies,withexperienceinavarietyofexecutiveroles. Samir RelayedtousthegrowthstoryofTouchBistro. Below are the highlights of the interview:

Whatwastheinitialideabehindtheinceptionofyour company?

TouchBistrowasoneofthefirstcompaniestodevelopand delivermobilepoint-of-salesolutionstorestaurants,andthe ideabehindthisinnovationwastohelprestaurateursutilize mobiletechnologiestoincreasesales,reduceoperating costsanddelighttheirguests.

TheideaforTouchBistrowassparkedbyasimplequestion askedaboutacommonissuefacedbyownersofbusy restaurantseverywhere– "Can you help me find a piece of technology that will make it easier and faster for my servers to take and place orders?"

Overtheyears,TouchBistrohasstayedtruetoitsfounding missionofprovidingrestaurateurswithinnovative