Most Trusted Healthcare Center to Watch, 2023 January2023

Benchmarking High-Quality Healthcare

Beer Health and a better wayoflife.

The Coherency and Brilliance

Choosingahealthcarecentercanbeadauntingtask,

aspatientswanttoensuretheyreceivethehighest qualitycarepossible.Themosttrustedhealthcare centersprioritizepatient-centeredcare,employskilledand caringstaff,andhavestate-of-the-artfacilitiesand equipment.

Patientstrusthealthcarecentersthatprioritizetheirneeds andprovidepersonalizedcarethatconsiderstheirunique healthgoalsandpreferences.Thesecentersalsohavea reputationforprovidingexcellentcareanddelivering positivehealthoutcomes.

Healthcarecentersthatprioritizepatient-centeredcareare themosttrustedbypatients.Thismeansthatthepatientis atthecenterofallcaredecisionsandthattheirneedsand preferencesareconsidered.Trustedhealthcarecenters employskilledandcaringstaffwhoarededicatedto providingthebestpossiblecaretopatients.Staffmembers shouldbeknowledgeable,compassionate,andwillingtogo theextramiletoensurepatientsreceivethecaretheyneed. Theseorganizationsinvestinstate-of-the-artfacilitiesand equipmentaremorelikelytobetrustedbypatients.Patients expecthealthcarecenterstohavethelatesttechnologyand equipmenttoprovidethemwiththebestpossiblecare.The mosttrustedhealthcarecentershaveareputationfor excellence.Patientstrustcentersthathaveatrackrecordof deliveringpositivehealthoutcomesandprovidingexcellent care.

Theestablishmentsthatprioritizetransparent communicationwiththeirpatientsarethemosttrusted. Patientswanttobeinformedabouttheircareandhavea clearunderstandingofwhattoexpectduringtheir

treatment.Trustedhealthcarecentersactivelyseekfeedback fromtheirpatientsandusethisfeedbacktoimprovethe qualityofcaretheyprovide.Thisshowspatientsthattheir opinionsandexperiencesarevaluedandthatthehealthcare centeriscommittedtodeliveringthebestpossiblecare.

Themosttrustedhealthcarecentersprioritizepatientcenteredcare,employskilledandcaringstaff,investin state-of-the-artfacilitiesandequipment,haveareputation forexcellence,prioritizetransparentcommunication,and activelyseekpatientfeedback.Byprovidinghigh-quality, personalizedcare,thesecentersearnthetrustand confidenceoftheirpatientsanddeliverpositivehealth outcomes.

Spotlightingthejourneyoftrustedhealthcareorganizations inthemodernhealthcareindustry,InsightsSuccessfeatures theenlighteningstoriesofthe"MostTrustedHealthcare CenterstoWatch2023.”

Flipthroughthepagesandindulgeintheodysseyof transformationsthatthesehealthcareestablishmentsare empoweringintheever-evolvinghealthcareniche.

HaveaDelightfulRead! AbhishekJoshi

NoteEditor’s

Cover Story

BangkokDusitMedicalServicesPCL

C O N T E N T S

Deputy Editor

Abhishek

Senior

M. Sihanee, A. Rouniyar

Editor-in-Chief

SME-SMO

Circulation Manager

Business

Sales Executives David, Shrinivas

Steve, Joe

Dominique T.

Most Trusted Healthcare Centers to watch, 2023

Brief Organization

BangkokDusit MedicalServicesPCL bdms.co.th

CXPA cxpa.org

MichiganCenter forTMJ& SleepWellness michigantmjandsleep.com

PremierVirtual premiervirtual.com

Sleepace sleepace.com

Featuring

Poramaporn PrasarttongOsoth M.D.andPresident

DianeMagers FounderandCEO

DrJeffreyS.Haddad CEO

GaryChambers COO

DavidHuang, FounderandPresident

BangkokDusitMedicalServices(BDMS)isoneofthemost prestigioushospitalnetworksintheAsia-Pacificregion.

TheCustomerExperienceProfessionalsAssociationisthe premierglobalnon-profitorganizationdedicatedtothe customerexperienceprofession.

TheMichiganCenterforTMJ&SleepWellnessofficeismore thanjustalocation,it’saphilosophy.Theorganizationisa commitmenttointerdisciplinarycareforitspatients.

PremierVirtualisaVeteranOwnedsoftwarecompanythat providesvirtualandhybrideventsolutions.

Sleepaceistheworld’stoptierproviderofsmartsleepsolution andnight-timeIoTautomaticcontroltechnology.Itsproduct lineincludessleepmonitoringseriesandsleep-aidseries.

Benchmarking High-Quality Healthcare

High-QualityHealthcare.Delivered. BangkokDusitMedicalServicesPCL, Thailand

We serve a diverse patient mix with different medical needs from preventative care to tertiary care with the vision to be the Medical Hub of Asia Pacific, moving towards smart healthcare with a patientcentric approach.”

Asseenduringthepandemic,nootherindustryhasa

griponhumanityasmuchasthesectorof HealthcareandWellness.Whenitcomestothe well-beingofhumankind,allotherservicesareoverlooked, andtheonesectorthateveryoneknowsisthrivingwith immensepotentialistheHealthSector

Thecontinuousdedicationoffrontliners,combinedefforts infacilitatinginnovationandanadaptationofthelatest technologicaladvancementsduringthepandemichave collectivelyaidedusintacklingtheadversitiesofthe deadlyvirus.However,innovationandtechnologytook timebeforetheycouldbedeployedtosavethepopulation. Hence,priortothedeploymentofelectivetreatments,it wassolelyinthehandsofhospitalsandhealthcareworkers whotookcareofthepopulationwiththeequipmentthey hadavailable.

Intheenditcamedowntotheeffectivenessofthe healthcaresystem.Everyonewantedtoensurethattheyand theirlovedoneshadaccesstothebesthealthcareproviders.

BangkokDusitMedicalServices(BDMS)isaproviderof world-classmedicalcareandisoneofthemostprestigious hospitalnetworksintheAsia-Pacificregion.BDMS providescaretoaround2millioninternationalpatients annually,complementedbythelatestmedicaltechnology andmorethan11,000highlyqualifieddoctors.BDMS manages56hospitals,manyofwhichareinternationally accredited.

Theircollaborationswithleadingacademicmedicalcenters intheUS,WesternEurope,andJapandrivethequalityof theirservices.BDMSmissionistoensurepatientsreceive world-classcarefromthemomentoftheirfirstappointment tothemomenttheyleaveandaftertheyreturnhome.

InsightsSuccesshadaninterviewwiththeteamofBDMS togetanin-depthexperienceofthehealthcareindustryand thestoryofhowtheybecameoneofthepreeminent providersofworld-classcareandservice.

Belowarethehighlightsoftheinterview:

Whatwastheinitialideabehindtheinceptionof BangkokDusitMedicalServicesPCL?

BangkokDusitMedicalServicesPublicCompanyLimited (BDMS)hasbeencommittedtocontinuouslyproviding high-qualitymedicalcarewithmoralprinciplestoprovide medicalservicestodiversifiedpatientsofallraces, religions,andages.

Togetherwithclinicalqualityassuranceprograms,the principlesofclinicalethicsandmoraldeterminantsof

Healthhavealwaysbeenanimportantpartofimprovingthe professionalknowledgeandtheskillsofdoctorsand medicalpersonnelacrossthepast50years.

Thename,BDMS,wasregisteredin1969,andcommenced inprovidingmedicalservicesinFebruary1972.Fromthe renownedreputationofhigh-qualitymedicalservicesatthe BangkokHospitalHeadquartersinBangkok,thegrouphas expandedthroughbusinesspartnershipsandacquisitionof sharesinvariouswell-knownhospitalbrands.Today, BDMScomprisesover50hospitalsacross7majorhospital andclinicgroups–BangkokHospitalGroup,Samitivej HospitalGroup,BNHHospital,PhyathaiHospitalGroup, PaoloHospitalGroup,BDMSWellnessClinic,andthe RoyalHospitalGroupinCambodia,makingitthelargest privatemedicalsysteminthecountry,andoneofthetop5 privatehospitaloperatorsintheworldbymarket capitalization.

Whataretheprimaryobjectivesandphilosophyof BangkokDusitMedicalServicesPCL?

OurvisionistobeamedicalhubofAsiaPacific,moving towardssmarthealthcarebyprovidingadvancedtechnology andintegratedclinicalcarewithThaihospitalitytoachieve excellentpatientexperiences.Thisisdonethrough providingcompletecontinuumofhealthcarefrom preventivetocurative,andrehabilitativecareforbothThai andinternationalpatients,andanunwaveringcommitment toqualityhasearnedthegroupareputationasoneofthe mostprestigioushospitalnetworksintheworldandamajor playerinsupportingThailandtobecomethetopmedical hubanddestination.

OurBDMSVALUESareinplacetoensuretheutmost customersatisfaction.BforBeyondExcellence.DforDeep Empathy.MforMoralCommitmentandSforServicewith ThaiHospitality.

Aspartofthestandardizationofthehighestqualityofthe servicesacrosstheorganization,weplaceacademic knowledgeandsharingattheforefrontasacontributionnot onlytoourinternalstaffbutalsotoexternalprofessionals. BDMSandournetworkhospitalscollaboratewithsomeof theworld'smostrenownedmedicalinstitutionsinvarious specialtiestoexchangeknowledgeandlearning.Wefurther sharesuchacademicknowledgewiththegovernmentaland publicsectorsinformofacademicforumsandCME training.

Whatareyourtop-notchofferingsthathaveastrong footholdintheindustry?

Withover8,400beds,11,000qualifieddoctors,and8,000 nursesworkingforBDMS'smedicalteams,wereceivean

increasingnumberofinternationalpatientswhocometo ourmedicalfacilitiestoreceiveadiverserangeof treatmentsWeoffer13CentersofExcellence(COE) hospitalsthataffiliatewithotherworld-classmedical institutionsandareequippedwithadvancedtechnologyin highlyspecializedfieldssuchas IVF,orthopedicsurgery, hipandkneereplacement,advancedpediatriccare,bone marrowtransplant,andpediatricheartsurgery.OurCOEs produceworld-classmedicaloutcomesindiverseclinical areas,includingtrauma,orthopedics,cancer, cardiovascular,andneurology

Apartfromqualityservices,BDMShasvariouspatientfocusedprogramstoimprovethepatientexperience.Our completeinternationalstandardcontinuumofhealthcare, frompreventivecaretocurativetreatment,servesover2 millionoverseaspatientsandover10milliondomestic patientsannually.

Weserveadiversepatientmixwithdifferentmedicalneeds frompreventativecaretotertiarycarethrougha'hub-andspoke'modelcoupledwithanestablishedpatientreferral systemthathelpscreateefficiencythroughscale.Weserve patientswithdifferentpurchasingpowerinlocationsall acrossThailandaswellasinCambodia.

WhataretheroadblocksthatBangkokDusitMedical ServicesPCLfacesintheever-changinglandscapeof thebusinessworld?

TheHealthcareindustrydidnotescapetheeffectsofthe Covidpandemic.AtBDMS,wetookthatasanopportunity todrivehealthcareinnovationsandsolutionsforboth patientsandprofessionals.

Wesawitnotasaroadblockbutasanopportunity We reviewedourbusinessstrategyandidentifiedhowwecan strategicallyandoperationallygrowinthenewnormal situation.TheNewStrategicgrowthincludestheDigital healthcareEcosystemthatwillenableBDMStobeSmart Hospital.

Itincludesadigitaltransformationprocessthatincorporates shiftingpatientperceptiononemergingandscale-up technologytoolssuchasAIfordiagnosis,Teleandvirtual healthconsultation,homedrugdelivery,cloudcomputing fordatahealthandmore.Thechallengesincludetheability tovisualizecorporatearchitecture,facilitateconnections acrossthedepartment,andmaintainapositiveattitudeto remainresilientbybothinternalandexternalparties involvedintheprocess.Wehavebeenagileandflexiblein creatingtheBDMSHealthEcosystemthatintegrated variousdigitalworkwiththebusinessstakeholdersforthe patients'benefit.

BeDeeapplication,anewplatformpoweredbyBDMS,isa goodexampleofadigitalhealthcaretoolthathasbeen developedtooffercomprehensivehealthservicessuchas teleconsultation,telepharmacy,andHealthMall.

Howisyourcompanyadaptingtomarketorientation?

Wehaverecoveredfromthecovidpandemicsincethe beginningof2022fromdomesticpatientswhocometoour networkhospitalsfornon-covidmedicalcare.Sincemid022,wehavebeenreceivingagoodnumberofinternational patients,particularlyfromtheMiddleEast,CLMVand Europe.

Wehopetogainalargernumberofpatientsthroughour value-basedpricingstrategytogainpatientreferralcases andwecontinuetoworkhardertogetherwiththird-party payerssuchasinsurancepartnerstogivefaster,betterand moreefficientservicesforpatients.

Beforethepandemic,BDMShastakennon-hospital businessesseriouslyinareassuchaspharmaceutical manufacturing,laboratoryservices,andpharmacybusiness. TheSavedrugpharmacychainunderBDMSoperatesmore than80branchesnationwide.

Whatisyourstanceonimplementinginnovative technologies?

Inadditiontotheinnovativetechnologiesinhealthcare mentioned,BDMShasdevelopedacultureforstafftobe innovativeandtodemonstrateinitiative.Wecreate innovativeandresearchprogramsandtraining.We encourageprofessionalstowritemedicaljournalsandshare themviadigitalplatforms.Wecreateanenvironmentviaa qualityandinnovativeassuranceteamtoofferourBDMS InnovativeAwardsannuallysothatpeopleinourvalue chainopttomaketheirinnovativeideasbecomeknown.All oftheseprogramsaredoneinmostofournetworkhospitals alloverThailandsothatstaffeverywhereinournetwork, notonlyinBangkokandkeycities,canlearnandshare innovations.

RecentlyBDMSinvestedinthegenomicbusinesswiththe objectivetobecomealeaderinutilizinggenetictestingto enablebetterpreventionandtreatmentforeachindividual patientacrossourBDMSnetwork.Wethinkthisisareal game-changer

Aspartofourfocusonsustainablegrowth,werecognize innovationbyinvestinginstart-upinnovationssothatwe canbeapartofshapingThailandasaleadingmedicalhub.

Inwhattraditionsisyourcompanycontributingtothe communities?

In1984,acharitableorganizationwasestablishedunderthe nameoftheVejdusitFoundationwithafirmdetermination toimprovethequalityoflifeoftheThaiPeoplewithits objectivesofprovidingfreemedicalcaretolow-income patients,providingtheThaigovernmentassistanceinthe fieldofpublichealth.

TheVejdusitFoundationhasbeenincollaborationwith othercharitiesandfoundationsdedicatedtopublicservices suchasaheartvalvereplacementproject,aGammaKnife radiosurgerytreatmentproject,akidneytransplantproject andmanymore.TheVejdusitFoundationregularly providesscholarshiptohelpfundmedicalservices,nursing careandpublichealthannually.

Tocelebrateour50thanniversaryin2022,BDMSandour networkhospitalshavebeencommittingtoanationwide knowledgetrainingprogramtotrainpeopleofvariousages, communities,andoccupations,includingstudentsata youngage,tobefamiliarwiththeCPRtechnique,whichis crucialforanemergencythatrequiresimmediateassistance beforethetimethatamedicalteamreachesthescene.We havetrainedover40,000peopleandhavereceived feedbackthattheyhavebeenabletousetheknowledgeand skillintheirdailylives.

WhatisthenextchapterforBangkokDusitMedical ServicesPCL?

Atourcorehospitalbusiness,weplantoexpandourmajor hospitalstoservethedemandintheEEC(Eastern EconomicCorridor)areasandwillbeopeninganewcancer hospitalnamedBangkokRayongCancerHospital.

WehavebeencontinuouslypreparingtheBDMS HealthcareEcosystemonthepathtobeingaSmart Healthcaresystem.TheAianddataanalytictechnology systemaimstoprovidethehighestpatientsatisfactionand conveniencetogetherwithoptimummedicalefficiency fromourmedicalspecialistsbycontinuouslyfocusingon patientneeds.

Thesystemcoversonlineteleconsultationservicesand onlineappointmentsandincludesonlinehealthcare applicationsthatcoverpatients'healthdata,online healthcareknowledge,productsandtele-pharmacyservices. BDMSseestheimportanceofwellnesspreventivecare suchasanti-agingservices,genetictestsandpersonalized medicalcare.

WerecognizeThailand’sshifttoanagingpopulationand arebusydevelopingourBDMSSilverWellnessand Residence,whichisanupper-scalecenterandresidencefor thesilveragegroup.

Provideafewclienttestimonialsthatrightlyexhibit BDMS'excellenceinthemarket.

Atournetworkhospitals,weconducttheHCAHPS (HospitalConsumerAssessmentofHealthcareProviders andSystems)surveytoobtainthepatients'perspectiveson hospitalcare.Weprovideapositivepatientexperienceinall ofourBDMShospitals.

AninterviewwithDianeMagers,CCXPand FounderandCEOofExperienceCatalysts,an advisory,coaching,andconsultancyfirmthat specializesincustomerandemployeeexperience management.

Whatisdrivingthechangeinexpectationsof consultativeservicesfirms?

Organizationsfacedramaticchangesandpressurewith acceleratingtechnologies,digitaltransformation,radically changingneedsandexpectationsofemployeesand customers,expansivedatasets(andtheabilitytomodeland analyzethatdata),engagementtechnology(think Metaverse),andmanyotherforcesofchange.

Thesechangesrequireorganizationstoevolve–todesign andadoptcorechangestotheirsystems,data,working methods,organizationalritualsandprocesses,and structuresthatareimperativetocompeteintoday’smarket.

Inresponse,organizationsmustfindpartnerswhocan deeplysupportthemtoadaptquicklytostructuraland operationalshifts.Theneedhelptodefine,support,and nurtureareinvented,oftenglobalworkforce/workplace, encourageinnovationfromeveryone(thisistermed intrapreneurs),designnewexperiencesfortheircustomers, andorchestratemajorshiftstoalmosteverypartoftheir business.

Thepandemictaughtbusinessesmanythings,butone standsout.Adaptorbecomeirrelevant.

It’sahugeundertaking,andtheabilitytoshiftrapidlyis dauntingformanyorganizations.Toaddressthesechanges, theyseekoutsidefirmstohelpthemmeettheever-changing landscape.

Andbecauseitisn’t‘businessasusual’anymore, consultativeservicesfirmscan’tbeBAUanymore.They mustshiftandadapttoo.

Whatischangingaboutthewayorganizationslookat consultativeservicesfirmsnow?

Newchallengesrequirenewideas,skillsets,andwaysof working. Thesedrivingforcesarebehindthechanging expectations,partnershipstructures,desiredcharacteristics, andexpectedoutcomesthatorganizationsrequireof

consultingservicfirms.Thismeansashiftintheirmethods ofvettingandchoosingconsultancies.

Oneofthemostcriticalchangeswehaveseenwith organizationsistheirneedforoverarchingtransformation. Theyseekaconsultantpartnerstohelpthem‘connectthe dots’andunderstandhowanorganizationcanorchestrate therequireddynamicandwidespreadchangestoadaptfor thefuture–anddothatchangewhilebuildingengaging, impactfulcustomerandemployeeexperiences.

Whatarethespecificcharacteristicsandoutcomes organizationsarelookingfor?

Fromourvantagepoint,here’showorganizationsare redefiningthecharacteristicsandoutcomestheywantfrom theirconsultantpartners.

Human-Centered.Sincecustomerandemployee experiencesaretheonlydifferentiatorstoday,organizations needauniqueskillset-acombinationofscientists, psychologists,andanthropologists--nottomentiongood storytellers!Theyneedtheexpertiseofexperience-ledbest practicestogrowthisdiscipline.

ExperienceFocused.Theyrecognizetheneedtodefine anddesigngreatcustomerandemployeeexperiencesbut arechallengedwithhowtodothatatscaleandmakeita partofhowtheyworkacrosstheentireorganization.

HelpusNavigate.Workingalongsideclients,helpingthem traverseopportunities,makedecisions,highlightwhatthey arelearning.Andtheyareenablingthemwithtools, resources,andknowledgebettermeettheirexpectations anddesiredoutcomes.

Bringtherightskills.TTheywantspecializationin specificareasandtohavetheirpartnerssearchtheir “collective”–anetworkofdeepexpertsinareasthatare matchedtotheirneeds.

Showus.Theywanttoknowwhatotherbrandsdo–not justtheoutcomesandhowtheygotthere,sharingthe activities,howtheyledthechange,examplesofbusiness casesorprioritizationmodels,andmore.Theywantto knowmorebeyondthetheory,rhetoric,andbuzzwordsof beingexperience-led.

Teachus.Theyarehyper-focusedonthevalueoftheir consultant’sactivitiesandensuringformalknowledge transferwhichincludespre-definedskillsandcompetencies theywanttheirteamstodevelopduringtheirpartnerships. Eachpartnermusthavea‘constanteducation’mindset.

BeNeeds-BasedandAgile. Theyneedtheirpartnersto helpidentifytheirrealneeds(findingtherightproblemto solve)orsometimesjusttobeeducatedonatopicsothey canplan.Andbeflexibletoshifttimelinesordeliverables ormoveresourcestoanewproject.Thefail-fastmentality helpswithcomplexchange,learningwhatworks,andthe approachtoplanningforchange.It’saboutbuilding 'successmomentum.'

CreateInternalChangeAgents.Theywantanexpertin changeleadershiptoguidethemindandbehaviorshift alongsidetheirpracticalactionsandgoals.Manyadmitthey knowleadingandmanagingchangeisvitallyimportant,so theywanttheirconsultantpartnerstobuildthat‘change muscle’intoeverythingtheydototransformandtobuildit asacapabilityintheirorganization.

NavigatetheGaps.Theydesirepartnerswhocan orchestrateacrossthebusinessunits,technologies,data,and people.Theneedforecosystemthinkingandactionisthe missingpieceofthepuzzleinmanyorganizations.A partner'sapproachistoconsiderthelargerpicturewithin theorganization.Theydesirethefortitudeofapartnerto paintthebigpicture–optimizingthesolutionandthe impact–andcreateholisticdesignsthatrepresenthow customerstraversetheorganization(sincecustomersdon’t carehowyouareorganized,onlyhowyouservetheir needs).

CollaborativeacrosstheEcosystem. Organizationswant theirpartnerstoworkwiththeirecosystem–withtheir agencies,partners,suppliers,andotherconsultancies-to bringthelargerpictureofeverythingthatimpactstheir abilitytoachievethevaluetheywanttocreate.The continuouslearningandengagementofalltheentities contributetotheorganization,andconsultanciesneedto providethatconduitanddesignofthecollaboration.

RecommendationsandTargetOutcomes.Theyseek provocative,actionableadvice,guidelines,andframeworks formakingdecisions,how-toimplementationsteps,and implementingtheplanwithdefinedoutcomes–inother words,results-oriented.Andresultsmeantangibleand intangible,e.g.,lifebalance,communities,sustainability, andpurpose-drivengoals.

FocusandDefinetheImpactandValueCreationfor Ourselves,OurCustomers,andourEmployees.They wantpartnerswithaunique,proven,demonstrated measurementandcontributiontotheirorganization'sgoals. Thisisreflectedinthepartner’sdiligentfocusonthevalue ofitsdeliverables,notjustthedeliverablesthemselves.

Beinforthelonghaul. Organizationsareseekingondemandagileconsultation,mentoring,advising,and training–agileandflexible–tomatchtheirchangingneeds overtime.Andtobepersistentpartnersovertimerather thanjust“projectsanddeliverables.”

So,what'sthekeymessage?

Forconsultativeservicesfirms,nowisthetimetodisrupt whatwedoandshifttowhereorganizationsneedus.We mustbedeepproblemsolvers,agilepartners,holistic thinkers,anddedicatededucators.Wemusthelp organizationsadjusttothespeedofchange,buildtheir capabilitiesandcompetencies,anddrivetothemeasurable impactstheyneed.

DianeMagers,CCXP,MBA,MS

CurrentlytheFounderandCEOofExperienceCatalysts specializingincustomerandemployeeengagement,Diane isalsoEmeritusChairandpastCustomerExperience ProfessionalsAssociationCEO. Sheisapassionatechange agentandlaser-focusedonhelpingbrandstransform experiencemanagementstrategyintoactionandfinancial results. Sheholdsamaster’sinpsychologyandanMBA. SheisaCertifiedCustomerExperienceProfessional (CCXP)certifiedinVoiceofCustomer,Customer ExperienceManagement,NetPromoterScore,and ExperienceDesignandInnovation.

5 Critical Priorities of Healthcare Systems

Thehealthcareindustryisoneofthemostimportant

sectorsintheworld.Itplaysacriticalrolein promotingandmaintainingthehealthandwellbeingofindividualsandcommunities.Inorderfor healthcaresystemstobeeffective,theyneedtoprioritize certainkeyareas.

Herearefivecriticalprioritiesthathealthcaresystemsmust focusontoimprovepatientoutcomesandpromoteoverall health:

PatientSafety

Patientsafetyisthecornerstoneofhealthcare.Healthcare systemsmustprioritizepatientsafetybyimplementing systemsandprocessestoreducetheriskoferrorsand adverseevents.Thisincludesimplementingeffective medicationmanagementsystems,ensuringproperinfection controlpractices,andimprovingcommunicationand collaborationbetweenhealthcareproviders.

Patientsafetyisvitalinreducingmedicalerrorsthatcan causeharmtopatients.Medicalerrorscanoccurduetoa varietyofreasons,includingcommunicationbreakdowns, medicationerrors,andmisdiagnosis.Byprioritizingpatient safety,healthcareproviderscanimplementsystemsand processestoreducetheriskofmedicalerrorsandimprove patientoutcomes.

Patientsafetyisalsoessentialinreducinghealthcarecosts. Medicalerrorscanleadtoincreasedhospitalstays, readmissions,andcostlylegalsettlements.By

implementingsystemsandprocessestoimprovepatient safety,healthcareproviderscanreducethesecostsand improvetheoverallefficiencyofhealthcaredelivery

QualityofCare

Providinghigh-qualitycareisessentialforhealthcare systems.Qualitycaremeansdeliveringcarethatissafe, effective,timely,patient-centred,andequitable.Healthcare systemsshouldprioritizequalityofcarebycontinuously monitoringandevaluatingthecaretheyprovide, implementingevidence-basedpractices,andfocusingon patientoutcomes.

Qualityofcareisessentialinpromotingpositivehealth outcomesforpatients.Whenhealthcareprovidersdeliver high-qualitycare,patientsaremorelikelytoexperience positivehealthoutcomes,suchasimprovedhealthstatus, reducedmorbidityandmortality,andimprovedqualityof life.

Qualityofcareisalsoimportantinimprovinghealthcare efficiency Whenhealthcareprovidersdeliverhigh-quality care,theyaremorelikelytobeefficientintheirwork, leadingtoreducedwaittimes,improvedworkflow,and greaterpatientthroughput.Thiscanhelphealthcare providersservemorepatientsandimproveaccesstocare.

Qualityofcareisvitalinenhancingthereputationof healthcareproviders.Patientsandtheirfamiliesaremore likelytorecommendhealthcareproviderswhodeliverhighqualitycareandhaveagoodtrackrecordofmeetingpatient needsandexpectations.

AccesstoCare

Accesstocareiscriticalforensuringthatindividuals receivethecaretheyneedwhentheyneedit.Healthcare systemsmustprioritizeaccesstocarebyremovingbarriers tocare,suchasgeographic,financial,andculturalbarriers. Thisincludesimprovingaccesstoprimarycare,specialty care,andmentalhealthservicesandpromotinghealth equity

Itplaysanessentialroleinpromotingearlydetectionand preventionofillnesses.Whenindividualshaveaccessto timelyandappropriatehealthcareservices,theyaremore likelytoreceiveregularcheck-ups,screenings,and vaccinationsthatcanpreventordetectillnessesatanearly stage.Thiscanleadtoimprovedhealthoutcomesand reducedhealthcarecosts.

Accesstocareisalsoimportantinimprovinghealth outcomes.Whenindividualshaveaccesstotimelyand appropriatehealthcareservices,theyaremorelikelyto

receivethenecessarytreatmentandmanagementoftheir healthconditions.Thiscanleadtoimprovedhealth outcomes,reducedmorbidityandmortality,andimproved qualityoflife.

Itisessentialinimprovinghealthcareequity When individualshaveaccesstotimelyandappropriatehealthcare services,regardlessoftheirsocio-economicstatus,race, ethnicity,orgeographiclocation,theyaremorelikelyto receivethesamequalityofcareasothers.Thiscanhelp reducehealthdisparitiesandpromotehealthcareequity.

Byprioritizingaccesstocare,healthcareproviderscan ensurethatindividualsreceivethenecessaryhealthcare servicesthatpromotepositivehealthoutcomesandimprove theoverallhealthofthepopulation.

HealthInformationTechnology

Healthinformationtechnology(HIT)istransforming healthcarebyimprovingpatientcare,increasingefficiency, andreducingcosts.HealthcaresystemsmustprioritizeHIT byimplementingelectronichealthrecords(EHRs),using clinicaldecisionsupporttools,andleveragingtelehealth technologiestoprovidecaretoremoteandunderserved populations.

WorkforceDevelopment

Thehealthcareworkforceisthebackboneofthehealthcare system.Healthcaresystemsmustprioritizeworkforce developmentbyinvestingineducation,training,and developmentopportunitiesforhealthcareproviders.This includesensuringthathealthcareprovidershavetheskills andknowledgeneededtoprovidehigh-qualitycare, promotingdiversityandinclusion,andaddressing workforceshortagesinkeyareas.

Inconclusion,healthcaresystemsmustprioritizepatient safety,qualityofcare,accesstocare,healthinformation technology,andworkforcedevelopmenttoimprovepatient outcomesandpromoteoverallhealth.Byfocusingonthese criticalpriorities,healthcaresystemscandeliverhighqualitycarethatmeetstheneedsofindividualsand communities.

“Reasons

Why There is a Need for Setting a Positive Work Culture for Remote Employees”

Allcompaniestalkaboutworkplaceculture,butdo theyactuallydowhatisneededandlistentotheir teamstomakethisapriority?Thereareseveral reasonswhyitisimportanttoestablishapositivework cultureforremoteemployees.Herearesomeofthekey reasons:

Ÿ Increasedproductivity:Whenemployeesfeelconnected totheirteamandaresupportedbytheirorganization, theyaremorelikelytobeproductive.Apositivework culturecanhelpremoteemployeesfeelengagedand motivated,whichcanincreasetheirproductivity

Ÿ Improvedemployeesatisfactionandretention:A positiveworkculturecanhelpremoteemployeesfeel valuedandsupportedbytheirorganization,whichcan leadtohigherjobsatisfactionandbetterretentionrates. Thiscansaveanorganizationtimeandmoneyinthe longrun,astheywon'thavetoconstantlysearchforand trainnewemployees.

Ÿ Bettercommunicationandcollaboration:Whenremote employeesfeelliketheyarepartofapositivework culture,theyaremorelikelytocommunicateand collaborateeffectivelywiththeirteam.Thiscanleadto betterteamworkandamoreefficientworkprocess.

Ÿ Reducedstressandburnout:Remoteworkcanbe isolatingandcanleadtofeelingsofstressandburnout. Apositiveworkculturecanhelptomitigatethese negativeeffectsbyprovidingemployeeswithasenseof communityandsupport.

Ÿ Improvedbrandreputation:Apositiveworkculturecan alsohaveapositiveimpactonanorganization'sbrand reputation.Ifemployeesarehappyandsatisfiedwith theirworkenvironment,theyaremorelikelytospeak positivelyabouttheirorganization,whichcanattracttop talentandpositivelyimpact

Thismonth(February2023),PremierVirtualreceivedtheir secondprestigious‘BestPlacestoWorkinSouthFlorida’ awardbytheSouthFloridaBusinessJournal. In2022 th th PremierVirtualplaced13,andthisyeartheyplaced6 amongthe20+companiesnominatedintheircategory. Itis anawardtakenveryseriously,andonethatprovesPremier Virtualdoesn’tjusttalkaboutapositiveworkplaceculture, it’sapriority

WeaskedCOOandBusinessPartnerGaryChamberswhy thecultureissoimportantinaremoteworkforce,and here’ssomeofwhathehadtosay:

Wetrulyareafamilyhere. Iknowitsoundscliché,butwe haveasmallteamandeverybodyhasonefocus,andthatis tobethebestvirtualeventplatformonthemarket.

Beingabletokeepeveryoneengagedwhileworking remotelynearly100%ofthetimeisextremelychallenging. Notbeingabletositacrossthelunchtableandsharesome non-work-relatedstoriesisabigpartofbondingand creatingmeaningfulrelationshipsatwork. Thathardly happensanymore,anditcreatesavoidinthatsocialspace.

Unlikemanybusinesses,wehadourboomduringthe Covidpandemic. Witheveryoneforcedtoconsidervirtual

options,ourplatformproveditwasoneofthebestoptions eventhoughwewereonlyinthemarketplaceaveryshort amountoftime.

Duringthattime,wemovedoutofourfirstofficespaceand intoamuchlargerspaceinaverypopularareainDelray Beach,Florida. Webuilttheofficehopingitwouldbeso amazingthatanyonewhocouldcomein,would. Weeven convertedtheconferenceroomintoastate-of-the-art workoutgym.

Toencouragecomradery,wewouldbarbequethroughout theweek,andeattogetherinthelunchroom. Wealso hostedmanyeventsandinvitedourstafftoparticipatein eventshostedbycolleaguesintheindustry. Ittrulyhelped usbuildastrongfamilyunit,andwe’vebenefitedwithvery littleturnoverandwithemployeesthatcareagreatdeal aboutthejobtheydoforus.

Althoughweoftenhadstaffmembersworkingintheoffice throughouttheweek,wehadmuchmorespacethanwe ultimatelyneededsowedecidedtocloseit. We’vealways givenouremployeestheoptiontoworkremotelyorhybrid andcontinuetodoso.

Afterafewmonths,wemovedintoanewofficespace,and ithasbeenawelcomedsiteformanyemployeeswhohave beguntocommuteafewdaysperweek. There’snodoubt

thatthehybridworkplaceisagreatbenefittoemployees, andstillprovidesopportunitiestomeetandworktogether aswellastoparticipateinsocialevents.

Allthiseffortledtooursecond‘BestPlacestoWorkin SouthFlorida’nominationwherewejustplaced6th,andwe hopetobenumberonein2024! Thankstothededicated effortofourteammembers,PremierVirtualcontinuesto growandhasbecomeatop-ratedvirtualeventplatformin theindustry

Garygoesontosay,“SteveandIowealloursuccesstothe amazingteamwehave,andtheirpassiontosucceed. I thinkourworkplacecultureisthereasonwe’vereachedthis levelofsuccess,andwhyourteamisasdedicatedasthey are.”

The Gradual Rise of Care at Home Facilities The Gradual Rise of Care at Home Facilities

Overthepastfewyears,therehasbeenagradual

riseinthepopularityofcare-at-homefacilitiesas analternativetotraditionalcarehomes.With advancementsintechnologyandagrowingpreferencefor Ageinginplace,care-at-homefacilitiesofferseniorsaway tomaintaintheirindependencewhilereceivingthecare theyneed.

WhatisCareatHomeFacilities?

Careathomefacilities,alsoknownashomecare,are servicesprovidedbycaregiversinthecomfortofthe patient'sownhome.Thesefacilitiesofferarangeof services,includingpersonalcare,companionship, medicationmanagement,andskillednursing.Caregivers canprovideassistancewithdailylivingactivities,suchas bathing,dressing,andmealpreparation,aswellasprovide transportationtoappointmentsandsocialevents.

WhyCareatHomeFacilitiesareBecomingPopular?

Comfort of Home

Oneofthemainreasonswhycare-at-homefacilitiesare becomingpopularisthecomfortofhome.Seniorsareable tomaintaintheirindependencewhilereceivingthecare theyneedinafamiliarandcomfortableenvironment.This canhelpreducethestressandanxietythatoftencomeswith transitioningtoanewlivingenvironment.

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Customizable Care

Careathomefacilitiesoffercustomizablecarethatis tailoredtothespecificneedsofthepatient.Caregiverswork withpatientstocreateacareplanthatmeetstheirindividual needsandpreferences,ensuringthattheyreceivethecare theyneedtomaintaintheirhealthandwell-being.

Customizablecarecanalsobemorecost-effective.By tailoringcareplanstoapatient'sspecificneeds,caregivers canavoidunnecessarytreatmentsorinterventions,reducing overallhealthcarecosts.

Itallowscaregiverstoprovidecarethatisspecifically tailoredtotheuniqueneedsandpreferencesofeachpatient. Thisensuresthatpatientsreceivetheappropriatelevelof care,andthattheirindividualhealthandwell-beinggoals areconsidered.

Patientswhoreceivecustomizedcarearemorelikelytobe satisfiedwiththeircareexperience.Whenpatientsfeelthat theirneedsandpreferencesarebeingtakenintoaccount, theyaremorelikelytofeelheardandunderstood,leading toincreasedpatientsatisfaction.

Cost-effective

Careathomefacilitiescanbemorecost-effectivethan traditionalcarehomes.Byreceivingcareathome,seniors areabletoavoidthehighcostsassociatedwithcarehomes, suchasroomandboardfees.Thiscanhelpseniorsstretch theirretirementsavingsandmaintaintheirfinancial independence.

Technological Advancements

Technologicaladvancementshavemadeiteasierfor caregiverstoprovidehigh-qualitycareathome.Withthe useoftelehealthandremotemonitoringdevices,caregivers canmonitorthehealthandwell-beingoftheirpatients remotely,ensuringthattheyreceivethecaretheyneedeven whenthecaregiverisnotpresent.

Growing Preference for Ageing in Place

Manyseniorsprefertoageinplaceorremainintheirown homesastheyage.Careathomefacilitiesoffersawayfor seniorstomaintaintheirindependencewhilereceivingthe caretheyneedtomaintaintheirhealthandwell-being.This canhelpseniorsmaintaintheirqualityoflifeandstay connectedtotheircommunities.

Seniorswhochoosetoageinplaceareabletoremainina familiarenvironmentthattheyhavelivedinformanyyears. Thisfamiliaritycanhelpreducestressandanxiety associatedwithmovingtoanewplace.Stayingina comfortableandfamiliarenvironmentcanalsoimprovea senior'soverallqualityoflife.

Ageinginplacecanbeamorecost-effectiveoptionthan movingtoanassistedlivingfacilityornursinghome. Seniorswhoageinplacedonothavetopayforroomand board,whichcanbeasignificantexpenseinotherliving arrangements.

Ageinginplaceisbecomingamorepopularoptionfor seniorsasitoffersfamiliarityandcomfort,independence andcontrol,communityconnections,cost-effectiveness, andaccesstotechnologyandservices.WiththeAgeing populationincreasing,thedemandforageing-in-place optionswillcontinuetogrow.Itisimportantfor communitiesandpolicymakerstosupportageing-in-place initiativesandprovideresourcestohelpseniorsstayintheir homesforaslongaspossible.

Conclusion

Asthepopulationagesandtechnologicaladvancements continuetoimprove,care-at-homefacilitiesarebecoming anincreasinglypopularalternativetotraditionalcare homes.Byprovidingcustomizablecareinthecomfortof thepatient'sownhome,care-at-homefacilitiesofferseniors awaytomaintaintheirindependencewhilereceivingthe caretheyneedtomaintaintheirhealthandwell-being.

WiththegrowingpreferenceforAgeinginplaceandthe cost-effectivenessofcareathomefacilities,itislikelythat wewillcontinuetoseeariseintheirpopularityinthe comingyears.