Most Trusted Healthcare Center to Watch, 2022 October2022

A Bequest of Perpetual Prestige

Editor’s Desk

Qualityofcareisthedegreetowhichhealthservices

forindividualsandpopulationsincreasethe likelihoodofdesiredhealthoutcomes.Itisbasedon evidence-basedprofessionalknowledgeandiscriticalfor achievinguniversalhealthcoverage.

As countries commit to achieving Health for all, carefully considering the quality of care and health services is imperative.

Qualityhealthcarecanbedefinedinmanyways;however, atthesametime,thereisagrowingacknowledgementthat qualityhealthservicesshouldbeeffectivebyenablingthe aspectsofprovidingevidence-basedhealthcareservicesto thosewiththecrucialrequirement.Safe;avoidingharmto peopleforwhomthecareisintended;andalso,Peoplecentred;byprovidingcarethatrespondstoindividual preferences,needs,andvalues.

Torealizethebenefitsofqualityhealthcare,healthservices mustbe:Timely–reducingwaitingtimesandsometimes harmfuldelays.Equitable–providingcarethatdoesnot varyinqualityonaccountofgender,ethnicity,geographic location,andsocio-economicstatus;Integrated–providing carethatmakesavailablethefullrangeofhealthservices throughoutthelifecourse;Efficient–maximizingthe benefitofavailableresourcesandavoidingwaste.

Whenwetalkaboutquality;itisgenerallyinreferenceto veryspecificclinicaldatacollectedandanalyzedovera periodoftime.Prominenthealthcareorganizationsplaya crucialroleinensuringthatthemembersoftheteamare providinghigh-qualityhealthcareservicestotheirpatients. Moreover,ethicalpracticeisacrucialaspectofthe healthcareindustry.

Meetingahighethicalstandardensuresthatthehealthcare organizationiscoherentlysynchronizedinfulfillingthe vitalneedsofthepatientsandprotectingtheirhealth. Leadingwithempathyhelpshealthcareprofessionalsmeet theneedsoftheirpatientsandteammembers.Throughtheir compassion,healthcareleadersdevelopmeaningful relationshipswiththosearoundthem,whichsupportstheir facilityinaccomplishingitsgoals.

Embracingthejourneyofthestarletsofthehealthcare industry,InsightsSuccessshedsthespotlightonsomeof the"MostTrustedHealthcareCenterstoWatch,2022." Theseorganizationshavebeenconstantlystrivingtowards enablingbettermentforthepatients.Atthesametime, providingacontinuumofcarehasbeentheprimarygoalof thesesymbolsofprominence.

Flipthroughthepagesandindulgeintheodysseyof excellenceamalgamatedwiththeperpetualqualitytowards humanbetterment.

Have a delightful Read!

Cover Story C O N T E N T S

Managing

Abhishek

Senior

Business

SME-SMO

Circulation

Center to Watch,2022 Trusted Healthcare Most

chsli.org/st-francis-hospital

Alyeah

We adapt by differenang our care through providing an exceponal paent experience grounded in outstanding paent outcomes and safe passage throughout our care environment. St. Francis is expanding our ambulatory centers throughout Catholic Health.

You treat a disease; you win, you lose. You treat a

person, I guarantee you, you'll win, no matter what the outcome.” –RobinWilliamsinthemoviePatch Adams.'

Caringrequiresalotoftime,effort,energy,and,most importantly—hearttonotjusttreatthediseasebutlook beyondandtreataperson'smindandspirittoo.Thisishow thestaffofSt.FrancisHospital&HeartCenter®cares fortheirpatientswithacommitmenttoprovidethebest positivepatientexperience.ThatisthemissionofCatholic Health–tocelebratethegiftsoflife,health,andhealing.

Foundedoveracenturyago,St.FrancisHospital&Heart Center®hasearnedalotofprestigeforitsdevotionto caringforthesick.Theirfaithfulnesstotheirmissionof mercyhasbroughtthemaccolades,likethedeclarationof beingthenationalleaderinCardiology&HeartSurgery fromUSNews&WorldReportover14times.Theyhave alsoreceivedtheNYSStrokeCenterdesignation,aswellas theAmericanHeartAssociation/AmericanStroke Association(AHA)GetWithTheGuidelines®(GWTG) StrokeGoldPlusQualityAchievementAward.

Inanendeavortosearchforthebestcaregiversaroundthe globe, Insights Success crossedpathswiththePresidentof St.FrancisHospital&HeartCenter®,CharlesL.Lucore, MD,MBA,tolearnmoreaboutthe100-yearjourneyofthe hospital,whatdrivesthemtocareforandhealthesick,the strugglestheyfacedinthepandemic,andwhatisintheir heartforthenext100years.

Below are the highlights of the interview:

WhatwastheinitialideabehindtheinceptionofSt. FrancisHospital&HeartCenter®?

St.FrancisHospital&HeartCenter®wasfoundedin1922 bytheFranciscanMissionariesofMary Twoofthesisters weretravelingdoor-to-door,sellingembroideredclothsto supporttheirOrder'smissionarywork.Oneday,they happeneduponCarlosMunsonofManhasset,NY,who offeredthemahomeand15acresoflandsothattheycould furthertheirgoodworks.Itwasinitiallyusedasasummer campforinner-citychildrenbutwaslaterusedtocarefor theincreasingnumberofchildrenwithrheumaticfever Eventually,itwasturnedintoasmallsanatorium,which

We have an Outreach bus that visits community-based organizaons to provide cardiovascular screenings and health educaon. We also send nurses to local libraries on a regular basis to do blood pressure screenings.

thenopeneditsdoorstoadultpatientsin1954.Thehospital wasdesignatedasNewYorkstate'sonlyCardiacCenterin 1979.St.FrancislaterbecameapartoftheCatholicHealth Systematitsinceptionin1997.

Whataretheprimaryobjectivesandphilosophyofthe hospital?

We,atCatholicHealth,humblyjointogethertobring Christ'shealingmissionandtheCatholicChurch's mission ofmercyexpressedinhealthcaretoourcommunities. AtSt.FrancisHospital,thehealthandwell-beingofour patientsareourprimaryconcerns.Ourministryistoheal thewholeperson–body,mind,andspirit.Qualityand safetyareourtopprioritiesandourstaffworkstirelesslyto makeSt.Francisthebestplacetowork,receivecare,and practicemedicine.

Whatareyourtop-notchofferingsthathaveastrong footholdinthehealthcareindustry?

St.FrancisHospital&HeartCenter®isNewYorkState's onlyspecialtydesignatedcardiaccenterandanationally

recognizedleaderinthediagnosis,treatment,and preventionofcardiacdisease.St.Francishasbeen repeatedlyrankedasoneofthebesthospitalsinAmericaby US News & World Report, mostrecentlyfor2022-2023,in fiveadultspecialties–Cardiology&HeartSurgery, Gastroenterology&GISurgery,Geriatrics,Neurology& Neurosurgery,andOrthopedicSurgery Wewerealso recognizedby US Newsashighperformingnationallyin fouradultspecialties,cancer,pulmonology,diabetes,and urology,andhighperformingin16adultproceduresand conditions.St.Franciswasalsoratedamongthetop10 hospitalsintheregion,ranking#6inNewYorkStateand #6intheNewYorkMetropolitanArea.

Additionally,wehaveearnedtheprestigiousMagnet designationfornursingexcellencefourtimesinarow, alongwithnumerousqualityaccoladesincluding19 Leapfrog'A'designations–themostforanyhospitalin Nassau,SuffolkandQueens–andtheCMS5-Starquality awardonceagainforthethirdconsecutiveyear

CatholicHealthcontinuestoexpandSt.Francis'awardwinningcardiaccatheterizationservicesbyofferingcareat oursisterhospitalsacrossLongIsland.

Asaleaderincardiovascularcareformorethan50years, St.Francisalsooffersoutstandingprogramsinvascular, prostate,ear-nose-throat(ENT),gastrointestinalsurgery, oncology,neuroscience,andorthopedicsurgery

WhataretheroadblocksthatSt.FrancisHospital& HeartCenter®facesintheever-changinglandscapeof thebusinessworld?

TheCOVID-19pandemicdrasticallychangedthelandscape ofhealthcare.Wearealwayslookingforstafftoupholdour highstandardsofquality,safety,andcare.Fatiguewiththe lengthofthepandemichasthreatenedthefuture generationsinthehealthcareindustrythatarenecessaryto carryonSt.Francis'cultureofcaringandrespect.Some haveoptedoutofthehealthcareindustrycompletely, causingthosewhohavenottocarryimmenseweightin ordertosucceedandcarryonthemantleofourmission.It hasdrivenawaysomeofthebestandbrightestfrom choosingacareerinhealthcareforanotherindustry

Thatbeingsaid,themanagedcarelandscapeisalso increasinglycompetitive,sowearealwaysactively searchingforthemosttalentedclinicalandsupportstaff.

Asthecostofcareacceleratesrelatedtoinflation,supply chainchallengesandthepandemic,ourhospitalexertsthe necessaryfiscalstewardshiptobalancetheincreasingcosts ofcareinaprogressiveenvironmentofdeclining reimbursementthathasexistedformorethantwodecades.

HowisSt.FrancisHospital&HeartCenter®adapting tomarketorientation?

Weadaptbydifferentiatingourcarethroughprovidingan

exceptionalpatientexperiencegroundedinoutstanding patientoutcomesandsafepassagethroughoutourcare environment.St.Francisisexpandingourambulatory centersthroughoutCatholicHealth.Technologicaladvances havemadethesurgerynichemorereliablewithimproved outcomes,whichallowsustoshiftpatientsfrominpatient tooutpatientcarewithimprovedoutcomesandpatient experience.Ourpatientsareatthecenterofeverythingwe doandweareconstantlylookingtoenhancetheir experienceandcontinuetoimproveinthequalityofcare werendertothem.

Whatisyourstanceonimplementinginnovative technologies?

Innovativetechnologystandsattheforefrontofevolving healthcare.Wehavehiredsomeofthemostinfluentialand innovativeclinicalleadersacrossallservicelinesandhave asignificantresearchandeducationinitiativethrough multipleservices,includingcardiovascularmedicineand cancercare,thatisinternationallyrecognized.Weare constantlyintegratingnewadvancementsincareacrossall

ofourmajorservicelinestobeleadersintechnologiesand servicesthatprovidethebestandsafestcaretoourpatients.

Inwhattraditionsisthehospitalandheartcenter contributingtothecommunities?

St.FrancisHospitalandHeartCenter®isanactivemember ofthecommunityandworkshardtoimprovethehealthand wellnessofthoseweserve.Wehaveanoutreachbusthat visitscommunity-basedorganizationstoprovide cardiovascularscreeningsandhealtheducation.Wealso sendnursestolocallibrariesonaregularbasistodoblood pressurescreenings.AtourDeMatteisCenter,weoffera widevarietyofcommunitywellnessprograms,including stretchandrelax,chairexerciseforseniors,movingfor balance,meditation,andstressmanagement.Also,atthe DeMatteisCenter,wehaveawalkingclubopentothe communitywherepeoplecangathertogetherandsafely exercise.WehavepartneredwiththeAmericanHeart AssociationinsupportoftheirannualHeartWalkaswellas theAmericanCancerSocietyfortheirMakingStridesfor BreastCancerevent.Additionalprogramsincludesa

diabetespreventionprogram,diabeteseducation, diabetes supportgroup, weightmanagementprogram,outpatient physicaltherapy,student-athletescreenings,astroke supportgroup,andanLVADsupportgroup.Wealsooffer AmericanHeartAssociationCertifiedTrainingforCPR, andhavespecialclassesforgirlandboyscouts,church groups,andteachers.WeofferaStoptheBleedcoursethat helpsbystandersbecometrained,equipped,andempowered tohelpinableedingemergencybeforeprofessionalhelp arrives.Eachfall,weholdHealthySundayswithourlocal parishes.Thistargetsgroupsinmedicinalneedand providesfreeflushotsfortheupcomingfluseason.

WhatisthenextchapterforSt.FrancisHospital& HeartCenter®?

Thenextchapterrelatestotheexpansionofourpremiere servicelinesthatarerankedinthetop50nationally, includingcardiologyandcardiovascularsurgery,neurology andneurosurgery,gastroenterology,generalsurgery, orthopedicsurgery,andgeriatrics.

Weintendtoexpandourfacilities,bothinpatientand ambulatorycareandcontemporizethemtobeconsistent withtheexceptionalaward-winningcarethatdifferentiates St.FrancisHospitalfromothersintheregion.

Itisalwaysourgoaltobeabletoofferpatientscarethatis focusedontheirmind,bodyandspirit,whilebringingthem thelatestadvancesinmedicine,whetherrelatedtonew technologyforsurgicaltreatmentornewadvancesin medicaltherapy.

Provideafewcustomer/clienttestimonialsthatrightly exhibityourcompany'sexpertiseinthemarket.

(NAMESHAVEBEENREDACTEDDUETOHIPAA COMPLIANCE)

“FromthemomentIwaswheeledin,Iwastreatedbythe mostcaring,compassionateandattentivepeoplethatIhave evermet…Yourstaffwasnotonlyconcernedwithmy healthneeds,butmypersonalneeds,mycomfort,andmy emotionalstate.TherewasnotonepersonthatImetthat wasnotforthcomingwiththemostoptimalcareapatient couldexpect.”

“Afterspendingeightdaysthere,Ionlyhaveadmirationfor everyone,fromthedoctorstohousekeeping.Their knowledge,compassion,andattentivenessareincredible.”

“Icannotpraiseyourstaffenough.Everythingwasdone withthebestprofessionalismandexpertise.Mynursesand aideswerebeyondfabulous.Theyattendedtoallmyneeds andfears.Itisthewayhealthcareshouldwork.TheloveI receivednurturedmebetterthanallthemedicationinthe world.”