Dobrucki SVP
When the
When the Vision is Clear, the Results Will Appear Vision is Clear, Results Appear
Bequest of Brilliance with Exceptional Traits
Theworldischangingrapidly,andsoisthefaceof
leadership.Womenareincreasinglytakingup leadershippositionsinvariousfields,andwiththat comesauniquesetofqualitiesthatsetsthemapartfrom theirmalecounterparts.Womenaregenerallyknownfor theirempathyandemotionalintelligence,andthisqualityis highlyvaluedinleadership.Aleaderwhoisempatheticis abletounderstandtheneedsandconcernsofherteam membersandisbetterabletobuildstrongrelationships withthem.This,inturn,leadstoamorepositiveand inclusiveculturewithintheorganization.
Collaborationisanotherkeyqualityofwomenleaders. Theyrecognizetheimportanceofteamworkandareskilled atbuildingandmanagingdiverseteams.Womenarealso morelikelytoencourageparticipationandinputfromall teammembers,creatingasenseofownershipand empowermentamongtheteam.Resilienceisanessential qualityforanyleader,andwomenleadersareparticularly skilledatbouncingbackfromsetbacksandchallenges. Womenhavehistoricallyhadtoovercomemanybarriers andobstaclesintheirpersonalandprofessionallives,and thishasmadethemmoreresilientandadaptable.
Authenticityisanotherkeyqualityofwomenleaders.They leadwithintegrityandtransparencyandarenotafraidto admittheirmistakesorvulnerabilities.Thisbuildstrustand respectamongteammembersandcreatesamorepositive andinclusiveculture.Womenleadersareoftenknownfor theirabilitytothinkbigandenvisionabetterfuture.They haveaclearvisionofwheretheywanttogoandhowtoget there.Theyarealsoskilledatcommunicatingthisvisionto othersandinspiringthemtoworktowardsachievingit.
Strategicthinkingisanotherimportantqualityofwomen leaders.Theyareabletoanalyzecomplexsituationsand makeinformeddecisions.Theyareskilledatidentifying opportunitiesandchallengesandareabletodevelop effectivestrategiestoaddressthem.Theyarelesslikelyto seekthelimelightortakecreditfortheworkofothers.This humilitycreatesamorecollaborativeandinclusiveculture withintheorganization.
Whileembarkingupontheodysseyofsuchresoluteleaders, InsightsSuccessshedsthespotlightonTheMost InspirationalWomenLeadersinBusinesstoLookOut in2023.Flipthroughthepagesandindulgeinthetraitsthat signifybrillianceanddrivesignificanttransformationsin theniche.
Haveadelightfulread!
Dr. Kara Hartl
Ensuring Quality and Compassionate Care
Nora Osman
Naz Schinder
Living with a Fearless Ambition
Transcending the Fundamentals of Excellence C O N T E N T S 24
Deputy Editor
Abhishek Joshi
Visualizer
King
Senior Sales Manager
Sihanee M., Rouniyar A.
Marketing Manager Technical Head
John Matthew
Editor-in-Chief
Anish Miller
Ankita Pandharpure
Peter Collins, Sourabh Mane
Sales Executives
David, Amar Sawant
Business Development Executives
Steve, Joe Jacob Smile
Technical Specialist
Prachi Mokashi
SME-SMO Executive
Dominique T.
Sagar Lahigade Frank Adams
Circulation Manager
Robert Brown
Stella Andrew David Stokes
FeaturedPerson
Dr.KaraHartl Founder,Co-founder (VituralOptix)
FathimaEbrahim HeadofMarketing
KateDobrucki SVP
NazSchinder Founder
NoraOsman AssociateVicePresident ofITServiceManagement
RosamundTagel Founder&CEO
Inspirational Inspirational Women Women Look Out Look Out Leaders
The Most in Business to for in2023
CompanyName
TroyMedical troymed.com
LiquidIntelligent Technologies liquid.tech
DentsuInternational dentsu.com
SchinderLawFirm schinderlawfirm.com
MontefioreHealthSystem
GlowConcierge glowconcierge.ch
Brief
Dr.KaraHartlisadedicatedleaderwhostrivestoimprovethe qualityoflifeforallthroughvisionaryideas.
FathimaEbrahim,whoisanexperiencedSeniorMarketing ManagerofLiquidIntelligentTechnologies–SouthAfricahas ademonstratedhistoryofworkinginthetelecommunications industry
Kateisanindustry-leadingVP,with15+yearsofstrategicPR experienceacrossexperiential,socialanddigital.
NazSchinderhasawealthofexperienceinthelawfield.She hashadgreatsuccessadvisingoncomplexlegalmattersinboth litigationlawsuitsandcorporatelawmatters.
Noraisknownforhercontagiousenthusiasmandmotivationto getthingsdoneinanindustrythathasanever-changing landscape.
Rosamundcameupwiththeideaofofferingaconcierge serviceforbeauty,wellness,andlifestyletreatmentsthatone canhaveathome,inahotel,orattheoffice.
Kate Dobrucki
MakingDifferencewithSheerTenacity andMagnificence
Harnessing my incredible abilities to craft, tell and share a good story, along with being positive, thoughtful, and full of energy, is what has led me to where I am today.
Theattitudeofthebusinessleaderdetermineshow
theenterprisemarksprominenceintheeverevolvingbusinessarena,followedbyits propositionmodelanddedicationoftheworkforceindulged inthecrucialfundamentalsofgrowth.Nomatterhow strongthelaid-outfoundationofthebusinessis,itisonlyas strongastheleader'smorale.
Withafirmandstrongbusinessmindset,KateDobrucki, SeniorVicePresidentatDentsu,takesimmensepridein hercapacitytomanageteamsthatdeliverimpactevenon tightdeadlineswhileimplementinganattitudethatleadsto businessacceleration.
Kateisanindustryleaderwithover15yearsofstrategicPR expertiseinexperiential,social,anddigitalmedia.Her dedicationtoqualitycommunicationandbrandinghas resultedinflourishingsuccessforherclients.Sheblends persistencealongwithadecidedlycollaborativeapproach toproducingaward-winningprojectsforwell-known businesses.
Inaninterviewwith Insights Success,Katedisclosesthe attitudethatshefostersthatsetsherapartfromher counterparts.
Below are the highlights of the interview:
Briefusaboutyourcareerpathasastaunchwoman leaderupuntilyourcurrentpositionatDentsu.
Iamabookwormtothecoreandastorytellerforlife.And whenpeopleaskIalwayssayIgetpaidtowrite,share,and tellstories,andIwouldn'thaveitanyotherway.Ialsolike tobalancehavingfunwithhavingafirm,sharpbusiness side;beingabookwormkeepsmecurious,readingstories aboutotherpeople,placesandconceptsreallyhelpsround outmyapproachtoanybusinesschallengeIcomeacross.
Ithinkit'smypassionateapproachtoquality communicationandbrandingthathasdrivenrapidsuccess andgrowthforallmyclientsinthedigitaleconomy.Also,I genuinelybelievethatatalentedteamisn'taboutsameness butinsistsontheuniquecontributionandexperiencesofits members.
Rightnow,I'mresponsibleforDentsuCanada'sreputation, influence,andculture.AndIleadacentralteamof communicatorsandmarketerswithasharpvisionand strongfocus.Withmyteam,I'vestreamlinedregional communications,andIhaveledthedevelopmentofan
I think that my power and success as a leader come from my ability to focus and deploy team energy in areas that will generate the greatest impact for all of us.
immersiveonboardingprocesstofosterapositiveand energizingexperienceforournewcolleagues.Ihavealso ledtheconstructionoffoundationalinternalandexternal channelsforclients,colleagues,andpartnersandensured clear,concise,andconstantcommunication.Allwhile duringapandemic!
Ithinkit'salsoimportanttoacknowledgethatI'manavid volunteer.OutsideofDentsu,IsitontheSpecialOlympics TorontoCouncilandco-chairwhilealsospendingmy MondayandWednesdayeveningsastheHeadCoachofthe SpecialOlympicsskiteam–TorontoSpeedDemons.Inthe summer,IplaytheroleoftheheadcoachoftheSpecial Olympicssoccerteam–TorontoHawks.Givingbacktoan importantcommunityliketheSpecialOlympicshasbeen someofthebesthoursspentofmylife.Thepassion, dedicationandsheerresilienceoftheathletesisinspiring, andIcan'tencouragepeopleenoughtogetinvolvedintheir localSpecialOlympicsmarket.
Mytruepassion,though,comesthroughinmymentorship, asachampionforfemaleempowerment.Irecentlycofoundedtwowomeninbusinessinitiativesat Dentsu—FemaleFoundry,amentorship,co-creation,and supportprogramforCanadianfemaleentrepreneurs;and WomxnWho,aninternalacceleratorprogramaimedat supportingthemagnificentwomenofDentsu,astheylevel
uptheircareers.Duringthepandemicwithmycolleague andnowco-hostSimren,IstartedaWomxnWhopodcast. Wehaveconversationswithwomenthroughouttheircareer journey,hearingtheirstoriesandoftentimesinspiredto silenceonhowdeterminedandpositiveandinsightfulthey are.Wealsohavecandidconversationsaroundourown experiences–wediscusstheimportanceofboundaries, findingmentorsandsponsorsandtheimportanceofyour innercircleofgirlfriendstomotivateandcelebrateand pushyouforward.
Whatdoyoubelieveisthesignificantfactorforwomen inthebusinessarena,andwhatisthemostimportant aspectofyoursuccess,adheringtothesefundamentals?
Therearemanywonderfulmentorsandsponsorswhohave helpedmewhereIamtoday.Butthemostimportantaspect ofmysuccessisthatI'vestayedtruetomyselfwhile leaningintowhatIcallmysuperpowers.WhenIfirst startedmycareer,Ithoughtabosshadtoactacertainway –befirmwasalwaysthesaying.ButI'verealizedthatmore thananything,I'macoachandavaluableteammate.
Harnessingmyincredibleabilitiestocraft,tellandsharea compellingstory,alongwithbeingpositive,thoughtful,and fullofenergy,hasgotmetowhereIwanted—beingtrueto myselfandhavingtheabilitytoshowupasmyauthentic selfhasbeenempoweringformeandmysuccess.Asa mentor,Ialsoinspireothersandcreatethespaceforthemto dothesame.
Mypowerandsuccessasaleadercomefrommyabilityto focusanddeployteamenergyinareasthatwillgeneratethe greatestimpactforallofus.Especiallykeepingusontrack forourplanonapageandwhatKPIsasateamwe've agreedandsignedoffto.
Whatvaluesdoyouincorporatetoenhancethework cultureatDentsu?
Iliketoliveboldly.Itakecalculatedchances,andsureI've quicklythoughtthemthrough,butIdon'tgetlostin planningitall.Sometimessomeinitiativesorcampaigns haven'tlandedthewaytheywereintended,butit'sall figurable.
Wheredoyouenvisionyourselftobeeventually,and whatareyourfuturegoalsforDentsu?
IfI'mbeinghonest,Ilovetheworkandconversations SimrenandIhaveonWomxnWho.Theyaresimple,
I like to live boldly and take calculated chances, and sure I've quickly thought them through, but I don't get lost in the planning of it all.
thoughtful,anddareIsay,thought-provokingdiscussions. Somanywomenandallieshavebeenextremelygenerous withtheirtimeandadvice,whichisinspiring.In2023, you'llseemorefrommeandthepodcastforsure!We've evenbeennominatedforaniHeartRadioaward–ascohostsoftheyear(socrossyourfingersforus).
Whatadvicewouldyougivetothenextgenerationof womenleaderswillingtoventureintothemodern businessarena,especiallyinthemarketingand advertisingsector?
I'velovedmyexperienceworkingatagencies–when you'refirststarting,it'ssomucheasiertofigureoutwhat youdon'tlovedoing.Withinanagency,youhavetheability tomovearoundandtrydifferentbrandteams.WhenI reflectonmytimeatDentsu,I'veheldmanydifferentjobs andlearnedsomuchaboutmyself.
Workingwithtalentedpeople,learning,listening,raising myhand,andsigningupforworkatfirstmademystomach intoknots(questioningifIcoulddoit–Ialwaysdid),but it'sinthosemomentsthatIgrewintotheseniorcomms executiveIamnow
Anotherpieceofadviceforwomenleaderswouldbeabout boundaries–Iamaworkinprogressheretoo.However,I trulyfeelthreesentencescanhelpyouunlockgoodtogreat. Theyare'No,''Notnow,''Notme.'Forexample,'No,this doesnotalignwithourmissionandvision,''Notnow Fantasticideabutthisdoesnottakepriorityoverour currentcommitments,''Notme.Soandsoisbesttotake thaton.'IknowImyselfhaven'tusedtheseenough.Most leadersfatallyovercommit.So,thisyearespecially,I've beenworkingondecluttering.
January 2023 | 18 | www.insightssuccess.com
January 2023 | 22 | www.insightssuccess.com
Osman
Nora
NoraOsman
Transcending the Fundamentals of Excellence
CommencingthejourneyinITaftertakingover
operationalresponsibilitiesatacommercial insurancecarrierintheaccountingdepartment, NoraOsmantraversedmanyroles,includingpcsupport, networkadministration,enterprisemanagementengineering,andservermanagement.
Noraeventuallychoseapathinpeoplemanagement, startingwithleadingaservicedeskinahealthcareinsurancecompanyandexpandingthatroletoincludeNOCand applicationsupport.Sheevenventuredintodatacenter operationsoversightaswellascrisismanagementina globalfinancialservicesorganization.
However,witheveryrolechange,shegrewinexperience withmarryingpeopletoprocesses.Thispathevolvedtothe completeoversightoftheITservicemanagementofficeofa $7billionhealthcareproviderinNY,whereNorais responsibleforservicestrategyandoptimizationofthe customerexperiencefortheentirehealthsystem.
Today,astheAssociateVicePresidentofITService ManagementofMontefioreHealthSystemandalso amongherpeers,Noraisknownforhercontagious enthusiasmandmotivationtogetthingsdoneinanindustry thathasanever-changinglandscape.
InaninterviewwithInsightsSuccess,Norasharesvaluable factshighlightingherprofessionaltenureinthedynamic businessarena.
Below are the highlights of the interview:
Whatchallengesdidyoufacealongtheway?
WhenIfirststartedinIT,therewereveryfewotherwomen onthesamecareerpath,anditwasn’teasytofind colleagueswhowouldhelpmelearninnewareasof technology WhileIwasyoungandeagertoembracethe challenge,Iwasalsomarriedandstartedmyfamily
Mycolleaguesweregenerallyyoungmenwhohadn’t committedtomarriageorchildrenatthatstage,sothey coulddevotemuchmoreoftheirtimetotrainingand certifications,whichI,too,hadtojuggleagainstother commitmentstofamily
Earlyon,wealsodidn’tyethavetheinternet,soalltraining hadtobeon-site,inperson,orfromabook/cd’s,whichwas alsolessflexiblethantheoptionsavailableinmoderntimes.
Whatsignificantimpactdidyoubringtoyourindustry?
Frommyveryfirstroleinmanagingpeopleataservice desk,Irecognizedthattoachievegreatsuccessforan organization,youmustfirstfocusonthepeoplethatmake uptheteam.
Ibegandevelopinghighlyengagedteamswholoved workingtogethertowardsstrategicgoals,elevating customerservicesignificantly.Ialsochartedthecourse towardsoutstandingcustomerserviceineachofthe organizationsIworkedfor,puttingpeoplefrontandcenter ineveryequation,boththeemployeesandthecustomers. Manyteammembersreceivedveryprominentrecognition
throughindustryawards.MyteamsaffectedwhatIcalla “culturaltransformation”inIT,makingeveryengagement withacustomera“momentoftruth,”whereITwould choosetogoaboveandbeyondasoftenaspossible.
Howdoesyourcompanypromoteworkforceflexibility, andwhatisyourroleinit?
I’vealwaysbeenaproponentofgettingtointimatelyknow thepeopleIworkwithandwhoworkforme.Building deep,trustingrelationshipsisatthecoreofhowIbuild teams.Thisisalsorootedinthefoundationthatyoumust meetpeoplewheretheyareandextendthemempathyand supportatalltimes.
Ihavespecializedinidentifyingkeystrengthsinaperson andplacingtheminthebestpossiblepositiontoexercise thosestrengths.ThishasallowedmanyteammembersI’ve led,coached,ormentoredtoseizeopportunitiesearlyin theircareersandtomapapaththatexcitesthemandfulfills theirgrowthneeds.BecauseIfocusontrustandopenness,I findthatbeingflexibleiseasybecausetrustisbidirectional.
Togaintrust,youmustfirsttrustothers.Amazingthings happenwhenyouhaveapositiveexpectationofotherstheysimplyrisetotheoccasionandproveyouright! BecauseIvaluediversityinthought,notjustethnicity, gender,andotherthings,Ifindthatthecollectiveidea sharingthatcomesfromahighlyengagedteamofdiverse compositionmakesforgreatperspectiveandmission charting.
Whatisyourtakeontechnology'simportance,andhow areyouleveragingit?
Technologyiseverywhere,andit’sanenablertoall business;yousimplycan’trunanybusinessthesedays withoutit.Fortechnologytobethat“enabler,”itneedsto yieldaverypositivecustomerexperience;itneedstobe simple,solid,andscalable.Myfocusistoensurethat whateverisbeingdeliveredtothecustomermakessenseto them,iseasyforthemtouse,andiswithlittletonofault whenrun.
Ifwemustkeepexplainingittothem,we’vealreadylost.It shouldbeintuitive,helpthemperformtheirkeyfunction better,andnotbecomeanobstacleintheirway.Idescribe technologytomyteamlikebreathing…itshouldbe somethingyoudowithoutthinkingaboutit.Youjustdoit naturally
From my very first role in managing people at a service desk, I recognized that to achieve great success for an organization, you must first focus on the people that make up the team. “ “
Whatwillbethenextsignificantchangeinyour industry,andhowareyoupreparingforit?
Withoutadoubt,AIishereandtostay.Itisalready changingthewaywedoeverything.Weneedtoembrace andnotfearit.Ithasthepotentialtosimplifyourworld, improvingourlivesandunburdeningusfromcomplexity anddifficultyinmanytransactions.
Itwilltaketimeforustounderstandwhatcanbeimproved withAIandwhatrequireshumanconventionalcareand feeding.IamcurrentlyimplementinganAI/Chatbotinmy healthcareorganization,aimedatreducingturnaroundtime onquestionsandautomatingtheexecutionofbasic technicaltaskssuchaspasswordresets,software deployment,andconnectivityrestorationtokeysystems.
Thegoalistogetourcustomersupandrunningin2 minutesversusthetraditional10minutesofdisruptionthey normallyface.
Naturally,havingAIavailable24x7isconvenientand lowersthetotalcostofownershipovertime.ShiftingtoAI
forsomeoftheredundantbusinessneedseliminatessome ofthesesamemundanetasksthatourfront-linestaffare burdenedwith.
Whatareyourgoalsintheupcomingfuture?
Iamquintessentiallyachallengerofthestatus-quo,andI thriveontransformation.Assuch,Iamexcitedaboutthe technologicalchangesthatwillallowusfurthertoleverage datascience,AI,andmachinelearning,makingourjobs andlivesmucheasier.
Asconsumers,we’realreadybenefitingfromthesechanges. I’dlovetocontinuetohelporganizationscatapulttheir cultureintoadigitaltransformationmindset,withhighly engaged,peak-performingteamscarryingthatvision chargedwiththecustomerexperiencemission.
Whatadvicewouldyouliketogivethenextgeneration ofaspiringbusinessleaders?
Whateveryoudo,makeitaboutsolvingabusinessneedor problem,andmakeitaboutempoweringpeopletodothis withyou. Noonecandoeverything,buttogetherwecan domorethanjustonething. Remembertobeemployeecentricinordertobecustomercentric. Youcan'tdeliver greatservicewithunhappyemployees,sostartwithhappy, engagedemployeesandtheresttakescareofitself!
