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Trying line gear on for size
Report outages 4 ways NAEC's dispatch center is staffed 24 hours a day, 365 days a year. In addition, personnel always are ready to respond in the event of an outage. Reporting an outage to the dispatcher on duty is important because it's possible the outage only affects your home or business.
TORI MOSS
NAEC offers four ways for members to report an electric outage. They include:
Jay Jones, line superintendent for North Arkansas Electric Cooperative’s Mountain Home district, helps Tucker Parker try on a belt line technicians use while climbing poles. Co-op personnel brought a bucket truck, tools and gear for students to check out during the Pinkston Middle School Career Connection event in May.
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Mobile App — Once logged in to NAEC's app, select the account experiencing an outage. Then, select "Menu" ▶ "Services" ▶ "Report an Outage."
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Outage Viewer — Go to outageviewer.com, and then click "Report Outage" in the top right. Enter your name, account number and phone number, and click "Submit."
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(870) 895-3221 — Call NAEC's main phone line to speak with a member services representative or dispatcher.
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(844) 335-4461 — Call the automated phone system. It will try to identify you by matching the number you are calling from to one on file. You also can enter your information.
For NEXT internet or phone outages, please call (870) 895-3221 or use the NEXT app.
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Want to enroll? Call (870) 895-3221 or visit an NAEC office. 22
JUNE 2026
22 June 2026
NORTH ARK ANSAS ELEC TRIC COOPERATIVE NORTH ARK ANSAS ELEC TRIC COOPERATIVE