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SmartHub portal,app launches September
North Arkansas Electric Cooperative members will experience billing changes in September!
To ensure the best possible experience for members, North Arkansas Electric Cooperative adjusted the timeline for our new billing system and SmartHub launch to Sept. 8. You will have a new account number, bill design, due date and portal/app called SmartHub to log in to your account (if you would like) beginning Sept. 8. As a reminder, if you have an email on file, we will email your new account number and links to the SmartHub portal and app the week of Sept. 8. The first statement you will receive in the new system will be processed around Oct. 9 for usage from Sept. 1-30. It will include your new account number. The due date will be Nov. 3, and we will continue with a due date of the third of each month.
NEW online portal and mobile app NEW bill design with new account numbers NEW billing due date Visit naeci.com/smarthub for more information.
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Recurring payment methods previously set up with a debit or credit card or with a bank account through the existing portal will not transfer. However, if your account was set up on automatic bank draft through our office, that will continue in the new system. Once you have created a SmartHub account, setting up an Auto Pay again is easy. You also can speak with a Member Services employee to set an Auto Pay up again after Sept. 8. We appreciate your patience as NAEC employees work with the software cooperative’s team for a smooth transition to the new system. Please email info@naeci.com or call (870) 8953221 during regular business hours if you have any questions or concerns.