July 2025
LIGH Things to consider when an outage occurs.
READING
Everyone plays a part!
he summer season has arrived and we want to provide insight into our restoration process to ensure Inland Power members know what occurs behind the scenes during outages. The following are some key points regarding the restoration process:
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dangerous it is and what equipment may require replacement. Our initial response involves understanding what happened, identifying necessary materials and developing a plan for resolution without disrupting electric service for other members.
on doing our best to help those in need. However, if you rely on electricity for lifesupport purposes, it’s crucial to have a backup plan. Please remember that we cannot always predict how long restoration efforts will take.
We need your help. When the power goes out, it might only affect your home or a small section of the neighborhood. Even though we have outage detection technology, we still encourage members to report an outage. If your power is out you can report an outage through your SmartHub account or by calling us at 509-747-7151 509-747-7151.
Restoration prioritizes the largest impact. Our crews aim to restore power to the greatest number of members in the shortest time possible. We focus first on public safety issues and critical services, such as medical facilities, before addressing areas affecting larger groups of people.
Our employees need breaks too. If you see our trucks in a parking lot during an outage, know that our employees sometimes gather in safe areas to strategize about restoration efforts. They also work long hours during outages and need time for meals and rest just like everyone else.
Our employees face numerous hazards. In addition to working around high-voltage electricity, our crews remain vigilant for wild animals, unpredictable weather, falling trees and high speed vehicles.
Patience might be required. Our segment of the power grid connects to other electric utilities, and we maintain positive relationships with these power providers. If an outage stems from their feed into our system, we must allow them to complete their repairs while remaining mindful of their challenges.
It takes our entire team. team. The entire Inland Power team is dedicated to restoring your power as quickly and safely as possible. Our member experience representatives take your calls, engineers and field staff assess damage, our vegetation management team remove hazards, dispatchers coordinate crews and communicators keep everyone informed on progress. When outages occur, we all come together to resolve the situation. We assess the situation first. Each outage is unique, and we need to determine how
Flickering lights indicate success. Some individuals confuse flickering lights with outages, but these “blinks” are actually positive signs. They show that our equipment functioned correctly, preventing a possible outage from stray animals or tree limbs on the lines.
While we strive to minimize power disruptions, they are sometimes unavoidable. Rest assured, Inland Power is working diligently and safely to restore your power.
Have a backup plan. We are always focused
Our mission is our members!