SPRING 2024
My Bield customer portal launches on Safer Internet Day We are delighted to announce that we have now officially launched our online customer portal which is set to improve access to a range of services and encourage independent living. As part of our ongoing commitment to digital transformation, we worked with a number of tenants to test My Bield, a new online customer portal, which launched on 6th February 2024 as part of Safer Internet Day.
My Bield gives Bield tenants 24/7 access to make paying bills, reporting repairs and viewing individual information easier and more convenient. Tenants involved in the trial were tasked with testing the quality and usability of the software using laptops, tablets and smartphones. The group also considered the functionality, design and general use of the portal with their feedback helping to inform the final product. Continues on page 2