The aim of this study is to examine the way top managers scan environmental conditions to diagnose and interpret
issues during periods of crisis. Despite each of these processes being widely and individually represented in the research
literature, there is a lack of integrative models that examine their internal dynamics in-depth. In this study, structural equation
modeling methodology (EQS 6.3) was applied to a sample of 120 top managers to examine how the cognitive orientation of
scanning (rational vs. intuitive analysis of environment) may influence final issue categorizations. The overall findings of the
current study show that strategic Environmental Scanning is conducted in UNRWA and has a stoical relation with crises
management.
