The COVID-19 problem has hit the healthcare industry hard. On one hand, it was responsible for treating COVID-19
patients, but it also faced a number of obstacles, similar to those experienced by other industries. Throughout it all, the industry
has had to constantly innovate and come up with new methods to care for people. There have been significant shifts in consumer
tastes and behaviour when it comes to accessing healthcare services. Players in this industry would do well to comprehend these
behavioural shifts and alter their methods of operation accordingly.