Grievance Redressal System is considered as a platform to obtain and to perform suitable actions on the complaints
registered by complainants facilitating timely resolutions on issues raised by them and ensuring effective and efficient working
of the redressal process. Implementation of smart web portal for grievance processing bridges the gap between the aggrieved
person and action-takers and thus helps to pursue timely resolution of grievances, while maintaining affordability and ease to
the users.