Unstructured data is present in various forms such as chats, emails, web pages, social media, survey responses, support tickets etc.
This data can be very useful in providing insights and better decision making. But it can be very hard and time consuming to get
insights from unstructured data. So, to make sense of the humongous data, businesses are using text classifiers to organise data,
automate the process and to make better decisions. Example, organizing articles by topics, conversations by language, support
tickets by urgency, brand mentions by sentiments, chat etc. [6] The economic value of the digital world has increased
tremendously because new electronic documents, finding information on the web and guiding the user through hypertext have been
possible because of the text classification techniques.
