ICTS UK & Ireland Newsletter December 2025

NEWS FROM HQ

A MESSAGE FROM THE MD, ANDY KYNOCH

The world is ever changing and we are proactive in every way possible to adapt to issues and threats that befall us.

I am so proud of you all.

A quarter of a century ago, the world was in the grip of the Y2K millennium bug which was to potentially blight many systems around the world as the clock clicked over from 1999 to 2000. Yes, for those of us around at the time, it’s 25 years this December 31st!

Issues or ‘glitches’ in computer systems were around at the time of course but it feels like this worldwide event brought to the fore the fragility of the infrastructure of companies and indeed countries alike. For me this was the birth of the need for cyber security as unscrupulous people and even rogue countries began to realise that by affecting computer systems they could create failures and mayhem for individuals, companies and countries around the world.

We live in an ever-changing environment, spurred on by the likes of fast-paced technology, global events and planet protection, to name but a few. Who saw the success of Amazon, electric vehicles and personal phone technology back then as we were clockwatching? I have to say, I didn’t.

ICTS is well placed with its technological innovation on the one hand and its fantastic family of people on the other to protect critical infrastructure going forward.

You have yet again proven to be the best in delivering service and performance to our clients enabling us to win more contracts and retain others in both fields of aviation and corporate. Thank you.

Again, and as with every quarterly publication there are great stories within focusing on our family and its successes including supporting the community in many ways.

One which brings home to me the success of our people is the fantastic results in the ISO audits making us, you, a leader in operational excellence. It is from this cornerstone that we are again adaptable and ready for change.

We have much to look forward to in 2026 with continued growth in both sectors of our business. I relish the challenge.

With that said, I would like to wholeheartedly thank you all for your hard work this past year and look forward to the next 12 months and the success they will bring.

I wish you and your loved ones Season’s Greetings and a very Happy New Year.

Nevertheless, ‘old habits die hard’, as they say, and these comments were not produced by AI and so as usual it leaves me left to sign off with, take care and stay safe! Have fun.

- Andy.

ICTS UK & IRELAND SPONSORS THE AIRPORTSUK SECURITY CONFERENCE

We were pleased to sponsor and participate in the AirportsUK Security Conference for the third year running. The conference was held on 17–18 September in Liverpool.

As a long-standing Corporate Partner of AirportsUK, we were delighted to support this flagship event, which every year brings together aviation security professionals, regulators and technology providers to discuss the future of airport safety and resilience.

Our team provided an overview of ICTS’ capabilities within the Aviation environment and showcased our latest innovations, including advanced canine security services for terminal, checkpoint and cargo screening, reinforcing our commitment to excellence and collaboration across the aviation sector.

Click on the image above to watch a snippet of our Commercial Presentation given by Ceri Broad and Martin Mclaughlin followed by a demonstration by Michael Frame and Explosives Detection Dog, Millie. Millie proved to be a great success and we look forwards to exploring further how our Canine Security can enhance and complement the security across airports in the UK and beyond.

BRITISH AVIATION GROUP (BAG) ANNUAL DINNER 2025

ICTS UK attended the British Aviation Group (BAG) Annual Dinner 2025 as a member of the Group.

The event, which took place on 25 September in London, offered an excellent opportunity to engage with industry peers, reflect on achievements across the sector and look ahead to the future of aviation.

Guests were privileged to hear inspiring speeches, including from Baroness Margaret Ford of Cunninghame MRICS FRSE OBE LVO, Chair of London Gatwick, who shared a powerful message that British aviation is not just a sector but a symbol of what this country can achieve when ambition meets collaboration.

Manual Pombo, Divisional Director – Aviation UK said, “The BAG Annual Dinner was a true celebration of the strength and spirit of our aviation industry, which we are so proud to be a part of. We look forward to continuing our journey with the British Aviation Group and contributing to the future of aviation together.”

DATA CENTRES IRELAND

Alan McEvoy, ICTS Ireland’s Head of Corporate Services, presented at Data Centres Ireland on 19 November as part of the 10×10 session series run by the DCA (Data Centre Alliance).

Alan’s presentation (Beyond the Gate: Securing Ireland’s Data Centre Future) focused on how ICTS Ireland delivers physical security services within data centres through a people-led model that prioritises continuity, trust and resilience.

Alan McEvoy, Head of Corporate Services at ICTS Ireland says, “Resilience in data centres starts with people. Technology is vital, but it’s the systems of training, leadership and continuous oversight that make it work in practice. Our teams don’t just protect sites they protect business continuity – that’s what allows clients to operate with confidence and trust.”

Drawing on ICTS’ heritage in aviation and transport, the session explored how ICTS Ireland and the wider ICTS Europe Group is redefining the provision of physical security services to global data centres.

Alan McEvoy went on to say, “My presentation focused on the rapidly growing importance of data centres in Ireland and the essential role that ICTS Ireland plays in protecting continuity, resilience, and operational stability across this sector.

I opened by outlining the scale of Ireland’s data centre ecosystem over eighty operational sites, consuming a significant portion of the national grid and now recognised as part of Ireland’s critical infrastructure. This growth reflects the strength of the sector but also the increasing need for robust and reliable security.

From there, I explained who ICTS Ireland is: part of the wider ICTS Europe Group, with roots in aviation security dating back to 1982 and operations in Ireland since 1998. The company’s regulated aviation background structured, disciplined and compliance-driven naturally transfers into the data centre environment, where uptime and precision are essential.

The core of the presentation centred on the 4 Pillars that shape how we deliver security in practice:

1. Training

Officers are trained from the ground up, mentored, assessed and continually developed. Training is sitespecific, operational and never a one-off. Training adapts as the site evolves, ensuring officers stay capable and confident.

2. Development

Every officer is given a pathway team lead, supervisor, manager, or even client-side roles. Development builds leadership and strengthens resilience, supported through internal programmes and external learning opportunities.

3. Compliance

Compliance keeps us honest. Daily, weekly and monthly checks ensure everything we say we’re doing is actually being done. It reinforces accountability, transparency, and consistent standards that clients can rely on.

4. Customer Focus

Security is partnership. Our teams are the client’s eyes and ears beyond the gate spotting issues early, sharing information and supporting operations. This collaboration strengthens resilience and keeps sites missionready.

I then explored the risk landscape specific to the datacentre sector: AI-driven risks, insider threat, large contractor volumes, pressure on uptime, weather events, protest activity, and wider geopolitical instability. I reinforced that the security team officers, supervisors, and managers are the first and best line of defence against these risks.

This naturally led to opportunities, particularly in people. Security officers in data centres are becoming specialists with real career paths, supported by stronger training, better integration with operations, and a more professionalised approach across the sector.

Looking ahead, I outlined the future of security in the data-centre space: larger sites, more automation, tighter links between physical and digital security, and a growing need for adaptable, system-aware officers who can read situations quickly and keep the site steady under pressure. The security team will sit at the centre of continuity, not the edge of it.

I closed by reinforcing ICTS Ireland’s commitment to excellence, resilience, and continuity built through people, structure, and trust. And I invited further conversation on how ICTS continues to build one of the strongest physical-security workforces in the sector.”

TEAM ICTS PARTICIPATES IN THE HEATHROW BUSINESS SUMMIT (12 NOV)

Martin Capon (Regional Manager Heathrow & Cargo) and Raj Kumar (Station Manager LHR) represented ICTS UK at this year’s Heathrow Business Summit which took place on 12 November at the Allianz Stadium in Twickenham.

The focus of the Summit was to unlock opportunity, drive innovation and build partnerships that support long-term, sustainable growth. Under the theme “Gateway to Growth,” the Summit was designed to connect Small and Medium-sized Enterprises (SMEs) with Heathrow’s procurement teams, strategic suppliers and key partners, such as ICTS, from across the region and beyond.

Martin and Raj met with Heathrow colleagues and spoke to lots of local businesses - from AI solutions, sign makers, to cleaning service and recruitment, as well as other partners within Heathrow.

ICTS UK & IRELAND LEADERS FEATURED IN THE AIRPORT OPERATOR MAGAZINE

The latest issue of The Airport Operator magazine, produced by AirportsUK, shines a spotlight on ICTS UK & Ireland, featuring an insightful article authored by Andy Kynoch, Managing Director and Alan Dutt, Executive Director – Operations (Aviation & Corporate Services). Appearing on page 32 of the Winter 2025 edition, the piece explores ICTS’ innovative approach to aviation security and its commitment to operational excellence across UK airports.

The article highlights ICTS’ pioneering technologies, including advanced screening solutions and bio-sensor developments, as well as the company’s dedication to enhancing passenger safety and streamlining airport operations. Both Andy Kynoch and Alan Dutt share their perspectives on how ICTS is driving resilience and adaptability in a rapidly evolving aviation landscape.

Published in conjunction with the AirportsUK’s Annual Conference, which took place on 9 December and brought together over 200 senior aviation leaders, government officials and members of the media, the feature underscores ICTS’ role as a trusted and experienced partner in the UK aviation security sector in beyond.

Read the article here.

ICTS RANKS 8TH IN THE UK

Infologue’s annual rankings of the top security companies in the UK by revenue has been released and ICTS is in 8th place.

You can read the full article here: Top 100 UK Security Companies 2025

SECURITY & FIRE AWARDS FOR EXCELLENCE 2025

Our Corporate Security Team was honoured to attend the Security & Fire Awards for Excellence which took place on 1 December in London.

We were shortlisted in the following 3 categories:

• Security Guarding Company of the Year over £35m Annual Turnover

• Security Training Initiative of the Year (with Respect in the Workplace)

• Security Sustainability Champion

On the night ICTS was recognised as a 'HIGHLY COMMENDED’ nominee for the Security Guarding Company of the Year category.

Congratulations to everyone for your contributions and commitment to excellence, innovation and sustainability in the security industry.

GIVING BACK AHEAD OF THE FESTIVE SEASON: ICTS LAUNCHES FOODBANK INITIATIVE

We have been delighted to launch a foodbank initiative ahead of the festive period to support vulnerable individuals and families in the communities near our main operational hubs (London Heathrow, Glasgow, Bristol and Dublin). Our teams rallied together and organised internal collection points for nonperishable food items and volunteered their time to deliver and help at the local foodbanks, selected by our local teams.

An internal awareness campaign encouraged participation and highlighted the impact of these efforts. Flexible volunteering schedules ensured operational continuity, while posters and communications promoted donation drives throughout November, with deliveries taking place at the end of November and December.

This initiative aimed to strengthen community ties and demonstrate our dedication to social responsibility and making a positive impact in the communities in which we operate.

Our team at London Heathrow Airport spent a day volunteering at the Hillingdon Foodbank on 12 November 2025. More details of this Foodbank initiative will be included in the next Newsletter (Q1 2026).

Thank you to all who contributed to this worthwhile initiative and to the staff members who have volunteered their time:

Kirsty Virdee (T5 Manager), Satnam Jheeta- (Security Agent), Mandeep Singh Grewal (Security Officer), Samantha Potts-Neate (Planner), Gagandeep Kaur (Compliance LHR), Aldrin Fernandes (Security Agent) and Maryama Khalif (Security Agent).

HR & COMPLIANCE

SITUATIONAL AWARENESS MATTERS

When we talk about safety and security at work, one phrase often comes up: situational awareness. But what does it really mean? Put simply, situational awareness is about being switched on to what’s happening around you. It’s noticing small details that could make a big difference, whether that’s spotting a suspicious bag, recognising when a colleague looks unwell, or realising that someone is behaving oddly near an access point.

Think of it like driving a car. You’re not just looking straight ahead, you’re checking mirrors, listening for sirens, watching pedestrians, and keeping an eye on the speed of other cars. All of that helps you react quickly and avoid danger. The same principle applies at work.

Why it matters:

Prevents accidents: A quick glance might stop a trip hazard or prevent someone walking into a restricted area.

Deters threats: People with bad intentions are less likely to act if they know staff are alert and observant. Protects colleagues and customers: Spotting unusual behaviour early can stop incidents before they escalate.

Keeps us professional: Clients and visitors notice when staff are attentive and engaged.

How to practise it:

Stay present: Keep focused on your surroundings. Trust your instincts: If something feels “off”, don’t ignore it. Report it.

Look for changes: What’s different from the normal routine? A new face, an open door, a strange delivery? Think ahead: Ask yourself, “If this happens, what would I do next?”

Final thought: Situational awareness isn’t about being paranoid, it’s about being prepared. By keeping our eyes open and our minds switched on, we help create a safer, more secure workplace for everyone.

Please reach out to the Business Assurance Dept. if you have any questions.

Email: brian.oshaughnessy@icts.co.uk

(Brian O’Shaughnessy - Business Assurance Manager)

NEW ACCREDITATIONACHILLES AUDIT 2025: FULL MARKS ACHIEVED

ICTS UK is very proud to announce that we have achieved a 100% score in our recent Achilles audit (October 2025), a recognition of our ongoing commitment to excellence, compliance and best practice across all areas of our operations. This is a new accreditation for the business.

The Achilles audit is a comprehensive assessment of management systems and processes, covering:

• Health & Safety

• Environmental Management

• Quality Assurance

• Corporate Social Responsibility

Achieving the maximum score highlights our dedication to maintaining the highest industry standards and continuous improvement in every aspect of our business.

ICTS has a dedicated Business Assurance Department which ensures compliance, manages risk, and drives continuous improvement. By maintaining quality standards and robust continuity plans, it protects operations, builds stakeholder trust and supports the delivering of consistent, high-quality security services.

CELEBRATING A SUCCESSFUL SUITE OF EXTERNAL ISO AUDITS

Brian O’Shaughnessy, Business Assurance Manager,

“We are delighted to announce that we have successfully completed our external audits for ISO 9001, ISO 37001, ISO 14001, ISO 22301, ISO 27001, ISO 27701, ISO 45001 and ISO 45003, achieving zero nonconformities across all standards. This exceptional result reflects our ongoing commitment to excellence in quality management, environmental management, business continuity, information security, privacy, antibribery, health and safety and workplace wellbeing.

A Comprehensive Audit Across Multiple Locations

This year’s audit programme covered several key operational sites, including Dublin and Heathrow Airports, a key data centre client, Canine at Grange Farm and Head Office.

Across every location, our auditor was able to see firsthand the consistently high standards we maintain, the robustness of our processes, and the professionalism of our teams who deliver excellence every single day.

A Huge Thank You to Our Teams

A special thank you goes to all the teams who hosted the audit sessions. Your preparation, openness, and deep knowledge of our operations showcased the very best of what we do. The auditor specifically praised the quality of our documentation, the maturity of our systems, the professionalism of our teams and the genuine culture of improvement embedded across the ICTS.

Whether maintaining operational resilience, safeguarding information, promoting a safe and healthy workplace, or driving environmental responsibility, your hard work is what makes results like this possible.

Passing such a wide-ranging suite of ISO audits with no non-conformities is an outstanding achievement and a testament to the dedication and professionalism of everyone involved. As we continue to strengthen our integrated management system, this success reinforces our position as a leader in operational excellence and responsible business.

Thank you to everyone for your efforts, your expertise, and your ongoing commitment to delivering the highest standards every day.”

ICTS was presented with the SII Diamond Award - for companies that hold 7 or more different ISO management systems. ICTS UK and ASM are among only 21 customers (out of 8,000) that hold this prestigious award.

EMPLOYEE ENGAGEMENT - AN UPDATE

Chantelle Morris, Senior HR Business Partner UK & Ireland writes, “Our Aviation Division has been busy working on all things engagement this quarter. Here’s a snapshot of recent activities:

London Heathrow Airport

At Heathrow Airport the continued running of regular Employee Forums have proved to be both valuable and an important vehicle for improving communication and accessibility to our people.

Our HR Advisors attended Heathrow Terminals 2 and 3 during the month of September providing an opportunity for our colleagues to talk to them during an Employee Forum on topics that matter to them. The day was a success and our Advisors also promoted and raised awareness on items such as our Staff Benefits offering and support mechanisms such as our Employee Assistance Programme (EAP). Below are some snaps from the day.

Southampton Airport

Continuing on the engagement front Amanda Grinyer, Station Manager at Southampton worked alongside the Airport to really mark World Mental Health Day on 10.10.25. The day was filled with raffles, literature, food, shared stories and a genuine focus on improving our understanding and equipping our people with the tools to best manage their mental health. Pictures can speak a 1000 words and there is no doubt that this day proved to be a valuable success! See page 13 for more

Our Team at Southampton has also invested in Employee Forums as a mode for continued and improved communication with our people. In October’s session a valued colleague (whose name shall remain anonymous) suggested that the second (under-utilised) body scanner could be used for those passengers who display a Sunflower lanyard to convey they have a hidden disability or where it is known that there is one. This would then allow our passengers to feel that they have more attentive care and a respectful and dignified service.

We love a great idea, and we especially love it when our people use their voices to further improve our offering. The employee voice is powerful and we always aim to recognise sound and creative thinking! Innovation is one of our values after all! We look forwards to see what else comes out of these forums in the future!”

OUR ANNUAL ICTS STAFF SURVEY 2025

As part of our commitment to creating an engaging workplace environment, ICTS conducted its annual engagement survey (17 November 5 December) to better understand employees’ views and gather feedback on working conditions, career progression and management style. Thank you to all our employees who took part and provided valuable input.

Insights from the 2024 survey led to initiatives such as Management Training certified by the Chartered Management Institute and improvements in communication through forums, newsletters and feedback mechanisms. Stations also focused on increasing management visibility, promoting staff benefits, and enhancing learning opportunities. Personal development reviews were strengthened and recognition programmes introduced. These actions aimed to improve engagement and ensure employees felt valued, safe and recognised.

2025 Staff Survey responses were collected confidentially by The Survey Initiative, an external employee research partner.

OUR WELLBEING INITIATIVES

The following is an overview of recent activity around our National Awareness Day campaigns:

In September we raised awareness of men’s health. It is important to try to remove the stigma around men talking about their health. Too often, men postpone or avoid health checks due to fear or the assumption that it can wait. However, early detection is critical and can significantly improve outcomes.

Together, we can encourage more people to take action and help change the narrative around men’s health.

ICTS is proud to have made donations to two cancer charities: One For The Boys (UK) and Men Against Cancer (Ireland). These organisations carry out vital work which helps to educate, support and empower men and young people facing cancer.

Find out more about the charities here: One For The Boys & Men Against Cancer

In October we marked World Mental Health Day (10 October 2025). ICTS joined the global community in recognising World Mental Health Day, an important reminder of the importance of protecting and supporting mental wellbeing.

It is important to us to create a workplace culture where mental health is respected, supported and prioritised. We encourage everyone to take time to reflect on their own mental health and we take this opportunity to share some tips on ways to support mental wellbeing.

We all have mental health; it is important that we acknowledge that mental health difficulties exist in our lives, families, workplaces and communities. It's perfectly normal for life to have its ups and downs challenges and joys often intertwine. However, it is important to reach out for support when needed.

We are fortunate at ICTS UK & Ireland to have access to the following resources:

• A confidential Employee Assistance Programme (EAP) offering 24/7 support.

• A Team of trained Mental Health First Aiders across all operational sites.

We encourage all to keep raising awareness about the importance of supporting mental wellbeing at work and beyond throughout the year.

A snapshot of activities that took place on WMHD:

SOUTHAMPTON AIRPORT

Amanda Grinyer, ICTS Station Manager at Southampton Airport wrote, “A huge thank you to everyone who joined us for World Mental Health Day at Southampton Airport. It was truly wonderful to chat with so many of you. Your willingness to share your stories was inspiring. You should be incredibly proud of how far you’ve come and the strength you’re showing on your journey to recovery.

There was a wide range of helpful resources available on the day, from literature and podcasts to simple but powerful coping techniques like walking, talking and relaxing with calming music. A heartfelt thank you to everyone who donated to our chosen mental health charity, your generosity means so much. An amazing hamper packed full of goodies was kindly donated by

LONDON GATWICK AIRPORT

Inacia Rodrigues, one of ICTS’ Mental Health First Aiders, spent the day with some of our operational team answering questions and offering support.

LONDON HEATHROW AIRPORT

Prasanna Muthukumarana, our H&S Support Manager, organised a workshop to promote the importance of mental wellbeing within the workplace. The session tance Programme (EAP) and the ICTS Helpline, while encouraging open conversations about mental health

Prasanna said, “Overall, the World Mental Health Day workshop was a great success. It created a supportive and open space for employees to discuss mental health, learn about available resources and understand how collective wellbeing enhances productivity and morale. The enthusiastic participation and positive feedback demonstrate a strong commitment to fostering a mentally healthy workplace.”

Brian Kelly, Station Manager in Ireland presented green pins to all staff on 10th October 25, in support of our Mental Health Awareness campaign.

BREAST CANCER AWARENESS AT ICTS

October was Breast Cancer Awareness month and at ICTS UK & Ireland we were pleased to have made a donation to the Breast Cancer Now charity to help fund vital research and support services.

We also participated in the Wear It Pink Day (24 October 2025) initiative, in support of Breast Cancer Now.

Building on the success of previous years, all colleagues (if uniform standards allowed) were invited to wear a pink item of clothing and/or accessory to help raise awareness of breast cancer.

Checking your breasts for any unusual changes can help discover breast cancer early. It’s important to recognise when something’s not right. Do not delay seeing your GP if you notice a change to your breast that new or unusual for you.

NEW BUSINESS

ICTS UK SECURES A BRAND NEW CORPORATE SECURITY CONTRACT WITH ICONIC GLOBAL ENTERTAINMENT COMPANY

We are thrilled to announce that ICTS UK has been selected as the security partner for a world-renowned global entertainment company.

Since 1 October 2025, Team ICTS is responsible for providing a comprehensive suite of security services across the United Kingdom and key international territories.

This new partnership sees our expert teams delivering a bespoke security solution designed to seamlessly integrate with the client's celebrated culture and brand values. The key services we are currently providing include the management of all front-of-house and physical security operations, ensuring a safe and welcoming environment for all. We are currently managing the Security Control Centre which provides 24/7 monitoring, offering constant vigilance and rapid response capabilities.

Furthermore, ICTS is providing security management services across key European territories, demonstrating our capacity for international coordination and excellence.

The entire operation is underpinned by a robust account management structure, ensuring consistent quality, governance and a commitment to aligning with our partner's core values.

A very warm welcome to our new colleagues who have recently joined ICTS!

NEW BUSINESS OPERATION LAUNCHES AT DUBLIN AIRPORT WITH FEDEX

Our Aviation Security Team at Dublin Airport has welcomed a new contract with FedEx. Since 4 November, ICTS Ireland has been providing ground ramp security services five days a week in support of FedEx operations.

AER LINGUS SELECTS ICTS IRELAND FOR THEIR FRONTOF-HOUSE SECURITY

On 1 December, ICTS Ireland started the provision of front of house security services for Aer Lingus’ VIP Lounge at Dublin Airport.

NEWS FROM OUR CONTRACTS

TEAM SPOTLIGHT: SUPPORTING A HIGH-PROFILE DEPARTURE AT LHR

Kirsty Virdee, ICTS T5 Terminal Manager at London Heathrow Airport writes, “On 7 October 2025, the ICTS British Airways Contract Team at London Heathrow had the distinguished honour of providing aircraft security services for the departure of our UK Prime Minister, Keir Starmer.

Our dedicated team was responsible for a range of critical security functions, including:

• Aircraft guarding

• Aircraft Search

• Access control

• Catering inspection / Escort

• Escorting of baggage

This high-profile operation was carried out seamlessly, demonstrating the professionalism, attention to detail, and teamwork that define our service standards.

A huge thank you to all colleagues involved for your outstanding efforts and hard work. Your commitment to excellence continues to make us proud. Well done to all – a job exceptionally well done!”

NSI GOLD FOR ASM

ASM recently completed its annual National Security Inspectorate (NSI) technical audit as part of maintaining NSI Gold accreditation, reaffirming our commitment to quality. We are pleased to have successfully achieved re-certification.

A huge well done to all of the ASM team for their continued hard work, dedication and commitment to delivering high quality installations and services across our business.

Cathie Flood, Head of Monitoring – ASM, added, “The re-accreditation audit was successfully completed over two days 13 & 14 October 2025. All areas related to monitoring were thoroughly reviewed and I am pleased to confirm that all aspects passed without issue. This outcome reflects our continued commitment to maintaining high standards and compliance across all operational areas.”

SECURITY SHIELD INITIATIVE LAUNCHED ACROSS OUR CORPORATE DIVISION.

The Security Shield Initiative is a recognition scheme designed to celebrate outstanding contributions to security excellence across ICTS operations. Launched at Heathrow, the programme honours individuals who demonstrate vigilance, customer focus, innovation and teamwork. Awardees receive a prestigious Security Shield pin badge, a certificate and a voucher, reinforcing our commitment to a culture of safety and service.

This initiative not only acknowledges exceptional performance but also strengthens our collective resolve to maintain the highest standards of security and customer care.

Many congratulations to Cristina Topliceanu from one of our prestigious clients within the Financial Industry who has been awarded the first Security Shield Award within the Corporate Division.

TEAM UPDATES

AND SUMMER HIGHLIGHTS FROM ABERDEEN INTERNATIONAL

AIRPORT

Ryan Collins, Station Manager at Aberdeen Airport provides the following update: “We have had an eventful season at Aberdeen, marked by significant team changes and operational achievements.

Managerial Moves:

• Dumitru Chelaru has moved on from Aberdeen and now serves as Divisional Director for Scotland, overseeing Aberdeen, Glasgow, Edinburgh, and Southampton.

• Ian Baxter transitions from Operational Trainer to Duty Manager, strengthening our leadership team.

• Interviews are currently underway for a second Duty Manager to work alongside Ian.

Operational Upgrade:

Our HBS Unit recently received an upgrade, which temporarily left the team without an Out-of-Gauge facility. Despite this challenge, the team demonstrated exceptional resilience, implementing alternative screening methods and maintaining smooth operations throughout the busy summer months. A huge thank you to everyone for their hard work and adaptability.

Summer Highlights:

This summer was particularly exciting, including a high -profile visit from the President of the United States to the North East of Scotland. Our team collaborated seamlessly with multiple agencies to ensure everything ran smoothly a true testament to professionalism and teamwork.”

DELTA AIR LINES AT LHR AWARDED STATION HUB OF THE MONTH IN OCTOBER 2025

We are thrilled to share that our partner, Delta Air Lines, has named London Heathrow (LHR) its Station Hub of the Month for October 2025!

This fantastic achievement is a direct result of the relentless hard work and dedication of our ICTS team. As a leading global security company, we are proud to provide the crucial services that ensure Delta's complex and demanding operation runs safely and smoothly every day. Our ICTS team is responsible for:

• Managing all customer service at the gates, including boarding.

• Conducting vital passport and boarding pass checks.

• Overseeing the ETD (TSA/CAA) system for all flights.

• Coordinating crucial ground operations, covering the ramp, jet bridge, baggage makeup area and catering unit.

Special congratulations go to our long-serving team members, whose outstanding performance has been pivotal to this success.

Atta Bhatti, Duty Manager states, "These staff members have been with us for quite a few years, and their performance has been outstanding. They maintain the utmost professionalism within their roles. I am very proud to have them on my team."

Congratulations to Humeira, Eliana, Selvom, and the entire LHR ICTS team on this well-deserved recognition!

CONGRATULATIONS TO TOM SHAW WHO MARKS 20 YEARS’ SERVICE WITH EIGHTY STRAND

The following message was shared by our client:

Celebrating 20 Years of Dedication

We’re proud to celebrate Tom, who marks an Incredible 20 years at Eighty Strand

Tom began his journey with us as a Security Officer, quickly proving his skill and commitment. Through hard work and leadership, he rose through the ranks as Controller, Duty Manager, and for the past 15 years, has been our trusted Site Security Manager.

Tom’s professionalism, calm under pressure, and dedication to keeping everyone safe make him an essential part of the Eighty Strand family.

Please join us in congratulating Tom on this outstanding milestone and in thanking him for two decades of exceptional service.

Many congratulations from us all at ICTS as well and thank you for your hard work, dedication and contribution.

HEALTH AND SAFETY CHAMPIONS NEWS

A certificate of appreciation was awarded to our newly appointed Health and Safety Champion from one of our key data centre locations, Fozia Trannam. Fozia was recognised for her ongoing commitment to the ICTS Health and Safety Champion initiative and her active promotion of our safety culture.

ATLAS EDGE VISIT IN LEEDS

Our recent visit to Atlas Edge in Leeds brought together key stakeholders to strengthen collaboration and review critical operational processes. The meeting was attended by Peter McGowan (Contract Delivery Director ICTS Europe), Phil Linford (Business Assurance ICTS UK) and Dumitru Gornea (Regional Manager Corporate), with the primary objectives of engaging with the client, assessing workflows and conducting a detailed review of risk assessments with particular focus on high-voltage areas.

The discussions emphasised safety and compliance, ensuring that all procedures align with best practice for managing high-risk zones.

CONGRATULATIONS TO M

25 YEARS’ SERVICE WITH TOP FIN

Please join us in congratulating Mireku on this outstanding milestone and in thanking him for 25 years’ tigious clients in the financial sec-

SUPPORTING UNIVERSITY OPEN DAYS AT CITY ST. GEORGE’S UNIVERSITY OF LONDON

A special mention to our Security team at the City St. George’s University of London who ensured the smooth running of the University Managing the contract at St. George London is Eric Boakye-Ansah (fifth from the left in the photo below).

SAFETY WEEK AT LONDON HEATHROW AIRPORT

The recent Safety Week at London Heathrow Airport (24 – 28 November 2025) was a dynamic initiative aimed at reinforcing health, safety and wellbeing across airside and landside operations.

Organised by Heathrow in strong collaboration with the Airport’s partners including ICTS’ H&S Team and our Safety Champions, the event featured interactive stalls and mental health awareness campaigns - mental health was the main theme of the event.

Prasanna Muthukumarana and Olu Olojo-Kosoko our H&S Support Managers attending Heathrow’s Safety Stack event on Monday 1 December (Photo above R) -

The Safety Stack is a group of organisations invested in a collaborative approach to airport safety, in which HAL facilitates learning and working together, as one community, to deliver safety excellence across the airport.

HAPPY RETIREMENT

BRIAN PARKER CONTRACT MANAGER (LONDON GATWICK AIRPORT)

“Brian Parker, our Contract Manager at London Gatwick Airport, retired after many years in Gatwick. Brian started in 1998 and has been part of ICTS Gatwick for all these years. From Agent, Supervisor, Shift Controller, HBS Manager to his last position as Contract Manager, Brian has been a team player and a valuable member of the Team.

I had the pleasure and honour of working with Brian for many years. We wish him all the very best in a well deserved retirement." - Manny Pombo, Divisional Director Aviation England.

“Wishing Brian Parker a retirement filled with joy, good health and exciting new adventures. Thank you for your many years of service (27 years!) with ICTS at London Gatwick Airport. Your unwavering commitment, tireless dedication and steady leadership have been a cornerstone of our success. Whether navigating complex HBS challenges or mentoring those around you, you've always led with integrity, professionalism and a genuine passion for excellence, in true ICTS style.

You've left behind not just a legacy of achievement, but also a culture of teamwork, collaboration and resilience.” - Bruno Freire, ICTS Station Manager at London

All of us at ICTS wish Brian a very happy retirement!

ALAN RICHARDSON STATION MANAGER (MANCHESTER AIRPORT)

“Alan began his career with ICTS on 1 February 2005, when the events of 9/11 were still fresh in everyone’s mind. After several months mastering the full range of airside security functions with American Airlines (AA), he was sent to Frankfurt for a two-week course in passenger profiling. Over the following year, he developed strong skills in passenger interaction and behavioural assessment.

Recognising his potential, American Airlines invited Alan to attend their Instructor Course at headquarters in Dallas, where he spent three weeks gaining the expertise to deliver the official AA security syllabus. He later completed the Department for Transport (DfT) Instructor Course at Thames House in London, marking the start of his journey in training with ICTS.

Initially responsible for training all new staff at Manchester Airport in mandatory aviation security skills, Alan also taught passenger profiling for several U.S. carriers, including Continental (United), Delta, US Airways and American Airlines. Following the failed “underwear bomber” attack and the introduction of explosive detection systems, he was trained and appointed to operate and instruct others in their use.

With extensive knowledge and qualifications in both UK and U.S. aviation security legislation, Alan has been privileged to deliver training across numerous ICTS locations in the UK and Europe. He also played a key role in the American Airlines start-up operation in Iceland and their successful return the following year.

After two decades in the industry, Alan has witnessed many changes particularly in technology but remains a firm believer that the personal interaction ICTS fosters has been instrumental not only in his own professional growth, but also in cementing ICTS’ reputation as a leader in aviation security.

Alan decided that it was time to retire, at the age of 73 years young, and pursue some personal challenges. Alan is full of energy and certainly has many stories to share. He has been ICTS Station Manager at Manchester for the past 3 years and his charisma will be missed by the wider ICTS Family.” - Manny Pombo, Divisional Director Aviation England.

Brian Kelly, Station Manager writes, “John joined ICTS in March 2014 and has left an indelible mark on our organisation. He has demonstrated an unwavering commitment to the safety and security of the entire operation. John consistently goes above and beyond the call of duty, always ready to lend a hand and ensure that our security protocols are meticulously followed. His professionalism and calm demeanor, especially in challenging situations, have been invaluable. John has not only been a reliable guardian of the operation but also a reassuring presence for all members of the ICTS family. John’s colleagues have often spoken of his helpfulness, his willingness to share his knowledge, and his positive attitude, all of which have contributed to a harmonious and secure working environment. As John embarks on this new chapter of his life - we wish him the very best in all his future endeavours. May his retirement be filled with joy, relaxation, and the fulfilment of long-held dreams.”

WELCOMING NEW STAFF

MARTIN CAPON REGIONAL MANAGER LONDON HEATHROW AIRPORT & CARGO (AVIATION UK)

It is great to have an opportunity to officially introduce myself as the new Regional Manager for LHR & Cargo. Having joined ICTS in September it has been a busy first two months getting to see all aspects of ICTS at Heathrow and managing some significant changes to our operations. There is a real "can do" attitude at Heathrow and it has been good to be able to meet so many of the teams on the ground.

I have come from a policing background having spent 31 years as a police officer in London. Most of this was working 24-7 on the frontline as a PC and Sergeant. I then spent 10 years as a "Duty Officer" on response team, leading the teams as the senior manager on the ground.

After this I progressed up the ranks to Chief Inspector, part of the Senior Leadership Team managing the Command Control Centres, where, as one of very few Chief Inspectors who performed the role of "Silver Commander London" I had oversight and responsibility for all major incidents and police units across the capital. As well as managing security for royal and diplomatic buildings in London.

I have worked on large business change projects, including infrastructure, technology and resource reorganisation, as well as resourcing and planning, directly managing almost 2000 officers and police staff.

I was also a Major Incident Commander, Sporting Events Commander and a Firearms Commander.

I know I still have a lot to learn about airport operations, and I look forward to meeting more of you.

Hopefully I can bring some of my knowledge and experience to ICTS, putting in place systems to help support you all.

I understand the importance of security and the crucial role we all play in keeping people safe at Heathrow. You should all be very proud of the work you do.”

PAYWAND MUFTY HEAD OF OPERATIONS (CORPORATE SECURITY)

“I’m Paywand Mufty, and I’m excited to share a little about myself with you all. I’m thrilled to announce that I’ve joined the team as Head of Operations in the Corporate Security Division. This is an incredible opportunity, and I’m looking forward to working with such a talented group of people to drive operational excellence and deliver outstanding results.

I come to this role from Heathrow Airport, where I spent over 10 years building a wealth of operational and management experience. I started my career as a security officer, and over the years, I moved into a variety of roles covering operational leadership, contract management, and procurement. Earlier in my career, I also gained valuable experience in corporate security, specialising in loss prevention and CCTV.

I’m excited to bring this experience to our organisation and collaborate on initiatives that strengthen our operations and enhance security standards. Looking forward to connecting with many of you and making a positive impact together!”

FATIMA ALVES REGIONAL MANAGER (CORPORATE SECURITY)

“With 6 years of experience in the Corporate Security Industry, I’m a dynamic team player eager to begin this journey with ICTS Corporate. I look forward to working alongside a talented team and contributing to the continued growth and success of the company.”

MONAK PATEL HR BUSINESS PARTNER FOR CORPORATE UK

“Hello! I'm Monak and i'm super excited and thrilled to have joined ICTS as the HR Business Partner supporting our Corporate Division.

I come to you with previous experience in HR Business Partnering in various industries including retail, aviation and airline catering. I am looking forward to working with the HR Team and the business to really drive positive change within our Corporate Division. Some personal bits about me, I'm a huge Arsenal fan, I enjoy hitting the gym so let’s talk lifting weights and I'm a massive music fan where I am trying to teach myself how to DJ.

In this role I will be working closely with our Regional Managers and the wider Leadership team to help shape the culture and engagement within our Corporate Division and I look forward to being part of a great HR Team.”

DIVYA PRAKASH HR ADVISOR AVIATION UK

“Hi! My name is Divya and I'm so excited to have joined the ICTS family as an HR Advisor supporting Aviation UK.

I've just relocated from Australia, and you might be wondering why I decided to trade the sunshine country for one with questionable weather (and food) - but I'm so excited to live the London dream where travel is just on our doorstep! I'm currently on a mission to travel to 30 countries before I turn 30 so travel recommendations are very welcome.

My educational background is in Psychology and Business, and I chose a career in HR because I'm passionate about finding ways to optimize our workforce and wanted to make an impact towards building a positive work experience.

I have worked in HR for the past 7 years across a range of industries supporting global teams throughout APAC but I'm excited to expand my knowledge of EMEA and the world of security and aviation.

In my role as an HR Advisor, I will be working closely with our Aviation leaders on all people-related matters (e.g. performance concerns, investigations, disciplinaries, sickness) and providing guidance on navigating the grey.

If I haven't met you yet, please do come say hello - I promise I'm friendly!”

DANIELLA TRAMONTIN HR BUSINESS PARTNER FOR AVIATION UK

“Hi ICTS team, My name is Daniella, and I'm excited to be the new HR Business Partner for Aviation UK!

I joined ICTS early October, and I'm still relatively fresh to the business and pretty big shoes to fill. I have a lot to learn, so please consider this an open invitation to share your knowledge and help me to navigate the new environment. So far, the welcome I've received from all the colleagues I've met has been fantastic. I'm really looking forward to meeting and working with everyone across the business!

I'm originally from the south of Brazil and made the move to London in 2017. Interestingly, I started my professional life as an engineer for a landscape company before finding my true calling in Human Resources here in the UK. Having worked for two major UK and global firms, I've become passionate about fostering a culture where people genuinely want to develop and grow.

Heads up: I'm genuinely curious, so be prepared for a lot of questions!”

ANDY ARRAND EDD OPERATIONS MANAGER

“I completed 24 years service in the military with the Infantry, Royal Engineers and The Royal Logistic Corp retiring at the rank of WO2 (SSM).

I have operated in hostile environments as a Close Protection Officer, Manager of Residential Security Details, and Training Manager for Security Teams.

I have been working within the Private sector Canine industry for the last 17 years and am a qualified handler for General Purpose, Drugs (passive and proactive), Pyrotechnic and Explosive detection dogs. More recently before accepting the position of EDD Operations Manager with ICTS, I was Managing Director and Owner of my own company delivering Drugs and Explosive detection dogs to a small group of Blue chip organizations which included 2 regional police forces.”

DAVID ALLISON—TRAINING & COMPLIANCE MANAGER (GLASGOW AIRPORT)

“I am delighted to introduce myself and share a bit about my background and enthusiasm for my new role within ICTS.

With over 14 years of experience in the aviation industry, I have primarily worked as an Aviation Security Trainer at Heathrow Airport. This role allowed me to develop a strong foundation in airport compliance and security operations. In August, I joined ICTS and I have been truly welcomed and supported by my colleagues. I am excited about the opportunities ahead and look forward to contributing to the continued success of ICTS. I am particularly eager to collaborate with a diverse group of colleagues to drive improvements and uphold the high standards of our operations.

MANAGERIAL MOVES

Many congratulations to:

Chantelle Morris who has been promoted to Senior HR Business Partner – UK & Ireland.

Dumitru Chelaru who has been promoted to Divisional Director – Aviation Scotland.

Ryan Collins who has been promoted to Station Manager at Aberdeen Airport.

Ian Baxter who has been promoted to Duty Manager at Aberdeen Airport.

Sean Brennan who has been promoted to Station Manager at Manchester Airport.

John Lister who has been promoted to Station Manager at Glasgow Airport. who has been Training and

MEET OUR HEAD OF CORPORATE SECURITY—ICTS IRELAND

ALAN MCEVOY

When did you join ICTS?

I joined ICTS Ireland in January 2025 as Head of Corporate Services, overseeing the corporate operations across Ireland. Before that, I spent three years with G4S as Learning Development and Compliance Manager, and prior to that, I spent 28 years in the Irish Defence Forces where I held a number of senior leadership positions.

What do you enjoy most of your job?

What I enjoy most is the engagement being involved with staff at every level and understanding what’s really happening across our operations. I like identifying areas where we can improve, solving problems, and putting the right structures in place to make things better. A big part of my role is developing people creating training and development programmes that help staff grow in confidence and capability. I also value working with our clients as true partners. It’s rewarding to see that sense of cohesion when both sides are aligned, working together, and the results start to show.

What key attributes make someone successful in your role?

You need to be an effective problem solver with strong communication skills and a real passion for what you do. Understanding people and having the confidence to face challenges head on are vital. Operations is about staying calm under pressure and keeping things moving forward.

What is your favourite pastime?

Fitness plays a big part in my life. I’ve completed several marathons and ultramarathons and enjoy outdoor training and activity-based challenges. I’m also passionate about reading and spending time outdoors both help me stay grounded and focused. What has been your greatest achievement?

It’s difficult to name one standout moment. During my military career I’ve led multiple overseas deployments in demanding and volatile environments, and my greatest pride comes from developing my troops into capable, confident individuals and bringing them all home safely.

If you weren’t in your current role, what type of career would you choose?

Management, operations, and security have been central to my life for over two decades, and I can’t imagine doing anything else. It’s what drives me: leading people, building teams, and creating structure. I see myself continuing in this field for many years to come.

EMPLOYEE LONG SERVICE AWARDS

Thank you to the following members of staff for their commitment and loyalty to the organization:

35 YEARS’ SERVICE

Jayne Thorpe-Negbi (Executive Director pliance)

"Whilst working as a Security Agent in LHR in the late 1980s ICTS were brought in to manage the security of the Airline. I was very impressed with the training/ overall standards and was very happy when the opportunity arose to work directly for them so ferred to ICTS Gatwick as a Security Agent in 1990 working on Northwest Airlines. Whilst a lot has changed since those early days, the core foundation and values of ICTS are still the same. I would never have thought I'd stay with one business for 'a lifetime' but I've been fortunate to work in so many areas of the business, and work with so many subsidiaries in my training days, that there has never been time to get bored or get the urge to venture to pastures new. I am proud to work in a business that is always striving to be better and do better, and thankful for all the friendships made along the way.”

25 YEARS’ SERVICE

Suminder Sandhu (London Heathrow Airport)

Many congratulations to Suminder for his 25 years of service and contribution to ICTS.

20 YEARS’ SERVICE

Zafar Abdulrazak (London Heathrow Airport)

"I started to work for ICTS in September 2005. I am so grateful for the support and help given to me during my long service.

I greatly appreciate the Management and Conof ICTS who are always ready to assist, cooperate and resolve any problems I may have.

I learnt so much from all colleagues over the years and everyone has been very supportive of me in this jourin ICTS I have also learnt a lot and expanded my knowledge on Aviation security. Finally I just want to say Thank you to all and I shall conto ICTS.”

Narinder Thiara (London Heathrow Airport)

"During my time at ICTS, I’ve had the privilege of contributing to a culture of excellence and continuous improvement. I’m proud to be part of a team who is dedicated to meeting the evolving needs of our clients."

Sukhbir Minhas (London Heathrow Airport)

"I have been working for ICTS for the last 20 years as a Security Agent. I have learnt a lot of skills and worked on the United Airlines and Air Canada contracts. I enjoy my job and like helping people which is part of my role. I work at T2 and we have a good team, the management, a good trainer and good agents who I work with every day."

Jonathan Amegatcher (London Heathrow Airport)

"I can't believe 20 years have gone by already. Firstly, I would like to give thanks and praises to God for making it possible. It has been a challenge working all these years for ICTS but perseverance, dedication, commitment, hard work, and tolerance has brought me this far. I hope we get to work together for many more years to come. I would also like to thank my team and the managers for supporting me throughout the years."

Povilkandangath Chandran (London Heathrow Airport)

"My 20 years at ICTS have been driven by a shared purpose; ensuring security and peace of mind for our clients. It has been a profound privilege to serve in a role that makes a real difference. This company has been more than just a workplace; it's been a defining chapter of my life. I am proud to have contributed to ICTS's critical mission of providing safety and security. Thank you to the incredible teamyour dedication and camaraderie have been inspiring. I carry the values I've learned here forward with immense pride."

Rachakumari Premgi (London Heathrow Airport)

"I would like to take this opportunity to express my heartfelt appreciation for the wonderful journey I have shared with ICTS over the past 20 years. Working alongside such talented and supportive individuals has been a remarkable experience. The knowledge and experience I have gained in the aviation industry have been truly invaluable. Each project, challenge, and success has not only contributed to my professional development but has also strengthened our team at LHR. I look forward to many more years of service with ICTS."

Jaswinder Dhuffar (London Heathrow Airport)

"Having joined ICTS in 2005 as a Security Agent for American Airlines, I have spent 13 fulfilling years supporting operations across gates, jetty, and ramp environments. During this time, I have also had the privilege of assisting ICTS at various UK airports, taking on diverse roles that have enriched my experience and skills.

Now part of the team at Virgin Atlantic Airlines, I continue to take immense pride in my work. Throughout my career, I have been fortunate to receive consistent respect and recognition from management teams at both London and Bristol Airports. This support has not only motivated me but also reinforced my commitment to upholding the high standards ICTS is known for.

I am deeply proud to contribute to an organisation that prioritises safety, teamwork, and excellence. Looking ahead, I am eager to continue my service.”

Helenor has said that she has made some amazing friends over the years and has enjoyed her time with the company.

R): Helenor Macfarland Tina Bingham from the Administration team at Glasgow

Gagan Bajaj (Aviation Division)

Mohamad Jaddoo (London Heathrow Airport)

"With over 15 years of dedicated experience in ICTS, I have developed a deep understanding of airline operations customer service and aviation safety standards. Throughout my career I have worked in a fast-paced, dynamic environment where precision, teamwork, and professionalism are essential. I strive to ensure that passengers experience safe, efficient, and an exceptional service while supporting the seamless flow of airport operations. I have also developed a strong sense of cultural intelligence which enables me to connect with people from all backgrounds and deliver service with empathy and efficiency. I take pride in my commitment to excellence, reliability, and continuous improvement, qualities that have defined my professional journey in aviation."

"I joined ICTS in 2010 as an American Airlines Profiler in Terminal 3 at Heathrow Airport , straight out of university, with the intention of completing my six-month probation and then moving on. However, those six months quickly turned into fifteen years; years filled with opportunity, growth, and experiences I never expected. Early in my journey, I was fortunate to be offered the chance to join the Training Department, before progressing into the role of Project Manager in 2012. Since then, I have contributed to a variety of projects across the UK and Ireland, and along the way have met and learned from many inspiring individuals. Having seen both the highs and lows from a corporate perspective, I am proud to work for a company that supported its employees through Covid, when uncertainty across the industry was at its peak and many organisations struggled. I remain grateful to be part of such a capable and supportive team, whose collaboration continues to motivate me every day. Looking ahead, I am excited for what the future holds for ICTS; not only in partnership with Heathrow, but across our operations globally.”

Aissatou Aidara (Ealing Hammersmith and West Lon-

Many congratulations to Aissatou for her 15 years of service and contribution to ICTS.

Ana Freitas Ramos (London Heathrow Airport)

"I have had the pleasure of working with ICTS for 15 years. It’s a fantastic company with a strong commitment to excellence, innovation and teamwork. I’ve truly enjoyed being part of a supportive environment where professional growth and collaboration are highly valued."

At ICTS, we value loyalty and dedication as cornerstones of our success. Our Long Service Recognition programme celebrates employees who have devoted many years to supporting our operations and clients.

These awards acknowledge not only the length of service but also the professionalism and commitment demonstrated throughout an employee’s career. By honouring these milestones, we reinforce our culture of appreciation and ensure that long-serving team members feel recognised for their vital contribution to the company’s growth and reputation.

The people who work for ICTS make ICTS what it is.

Tracey Silcock (Bristol Airport), Geraint Thomas (Bristol Airport), Samuel Hartland (Bristol Airport), Conor Hunt (Bristol Airport), Wing Man (London Heathrow Airport), Caetani Antao (London Heathrow Cargo), Anthony Travassos (London Heathrow Cargo), Nicholas Hunt (Bristol Airport), Maria Tkacova (London Heathrow Airport), Tejinder Bains (London Heathrow Airport), Saqib Ali (London Heathrow Airport).

Abdiaziz Hashi (UCG) and Brigida Dias (London Heathrow Airport)

EMPLOYEE RECOGNITION SCHEMES

CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:

EMPLOYEE LOCATION

Nashwil Rodrigues

Raj Raikar

Haroon Butt

Khalid Ahmed Data Centre Client

John Taylor

Kevin Mott Southampton Airport

The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme and Safety Culture Awards. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.

Employees are asked to email a copy of the feedback to our HR Team hr@icts.co.uk.

THE EMPLOYEE OF THE QUARTER SCHEME

A reminder about the scheme: all staff members below the level of Site/Station/Dept. Manager are eligible for this award. We will allow a maximum of 6 winners in a quarter with no minimum number of winners being required.

Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.

We are looking for employees who have done something exceptional that is worthy of recognition.

Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents

Please note that the deadline for submissions for each quarter is as follows:

31 March Quarter 1

30 June Quarter 2

30 September Quarter 3

31 December Quarter 4

All 2025 winner(s) of the Employee of the Quarter make up the shortlist for the Employee(s) of the Year 2025 award, who will receive £/€5,000 (gross) and a lapel pin.

CORPORATE & AVIATION

Q3 SAFETY CULTURE AWARD WINNERS: GABRIELLA KULCSAR (CORPORATE) & BISMARCK BOCARRO (AVIATION)

Congratulations to Gabriella Kulcsar from one of our data centre locations who has been awarded our Q3 Safety Culture Award for the Corporate Division and Bismarck Bocarro from Aviation.

Gabriella demonstrates a proactive and observant approach, regularly identifying and reporting safety issues. She ensures that all concerns raised are followed through until resolved, showing great accountability and persistence. She is an excellent team player, always available to support the safety team when needed and actively promotes safety awareness within her team through ongoing education and engagement.

Bismarck consistently goes the extra mile to support ICTS’ safety efforts. His reliability in reporting and following H&S procedures and dedication makes Bismarck a deserving winner of this award.

Winner(s) of the Safety Culture Award will receive £/€100 (net) bonus.

This Safety Culture Award Scheme is open to all our employees. Nominations for the quarterly awards should be forwarded (by their Manager) to the Business Assurance Department with a brief outline as to why the nominee should be considered for the award. Please email: safetycultureawards@icts.co.uk

There is a quarterly Safety Culture Award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’, the winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.

EMPLOYEE OF THE 3rd QUARTER

FROM OUR CORPORATE DIVISION:

KALMAN CZENEGE

Congratulations to Kalman Czenege, a Supervisor at one of our key UK data centre locations, for being our Employee of the third Quarter from our Corporate Division.

Kalman was nominated by his Manager, Agnieszka Chlewicka who writes, “Kalman has consistently gone above and beyond, showing strong ownership of both the team and the site. His proactive approach and accountability have significantly improved daily operations and team morale. Kalman leads by example, supporting his officers, providing training, and ensuring high standards across the board.

He is dependable, approachable, and always willing to step in when needed. He also brings forward-thinking solutions that enhance efficiency, communication, and overall service quality. The client has further praised his professionalism, problem-solving skills and leadership.”

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

Kalman “I’d like to sincerely thank you for the nomination for the Employee of the Quarter it truly means a lot to me.

This achievement is not just mine alone. ICTS provides a supportive, professional environment, with a management team that’s both approachable and dedicated. Working with a client who is a pleasure to support makes every day both challenging and rewarding.

No two days are ever the same, and I genuinely enjoy collaborating with colleagues—whether from my own team or people I’m meeting for the first time. Thriving under pressure is part of who I am, but having the right environment makes all the difference.

I’m especially grateful to be part of a company that takes the time to show appreciation in such a meaningful way. This recognition has not only made me proud—it’s also motivated me to aim higher. My new goal: Employee of the Year. At a company as large as ICTS, that would be a huge honour.

Thank you once again for this recognition and continued support.”

EMPLOYEES OF THE 3rd QUARTER

FROM OUR AVIATION DIVISION:

CONRAD GONSALVES

Congratulations to Conrad Gonsaves, a Supervisor based at London Heathrow Airport for being our Employee of the third Quarter from our Aviation Division.

Conrad was nominated by Station Manager HAL, Andre Mendes who writes, “Over the past few months, Conrad has consistently demonstrated exceptional dedication and reliability. He played a critical role in coordinating resources during several high-pressure situations, most notably during the substation fire that halted all operations at Heathrow for an entire day. In response to the urgent request for 24-hour security, Conrad worked seamlessly with all our teams to ensure full and appropriate coverage was in place.

Additionally, he has been instrumental in supporting our Glasgow operations during their busy summer period, carefully planning resources to maintain smooth operations and keep staff engaged and motivated.

Conrad’s proactive approach, commitment to excellence, and willingness to go above and beyond without ever needing to be asked, make him a true asset to the team.”

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

Conrad — “Thank you for the Employee of the Quarter recognition. I value the trust placed in my work.

At Terminal 4, I served as an agent, allocator and supervisor. At Campus, I served as a supervisor, planner and planning lead. These roles required discipline, accuracy, and steady judgment. They also strengthened my understanding of the ICTS business model, from frontline operations to planning and resource control. In every role, I worked with honesty and transparency as core standards.

This recognition reflects the teams I worked with across both environments. I thank the officers for their professionalism and cooperation. I thank the management for their guidance and senior management for their continued trust.

I remain committed to maintaining high standards in every duty assigned to me. Thank you for this acknowledgement.”

MACMILLAN COFFEE MORNING

Congratulation to our Team based at our ICTS Stockley Park Operational HQ who together raised £1,456 for Macmillan Cancer Support and the incredible work they do.

NORWOOD GREEN VILLAGE DAY

Our ICTS at London Heathrow Airport hosted a stall at this year’s Norwood Green Village Day, joining a range of local organisations including the Police, the Army, homeless charities and many more.

Visitors to our stall had the chance to meet both our human and canine team members. We also showcased the range of services ICTS offers, with a special focus on our Canine Security department, including information about our dogs and their training.

CONSERVATION WORK

ICTS joined the Bedfont Lakes Conservation Team (Hounslow, London) in preparing the Southside Park area for their Apple Day event held in September 2025. As part of the preparations, team ICTS tackled one of the toughest tasks - digging out and removing large boulders that had become hazards for the mowers. The hard work ensured that the grounds will be safe and well-maintained for the upcoming event.

The Conservation Team kindly invited ICTS to return for the Apple Day, where our staff joined in with the picking and pressing of apples.

HEATHROW AIRLINE OPERATORS COMMITTEE (AOC) CHARITY BALL 2025

Members of our London Heathrow Airport Team were pleased to support the Heathrow AOC Charity Ball on 21 November at the Radisson Blu Heathrow Hotel.

CELEBRATING INCLUSION THROUGH SPORT: OUR SPONSORSHIP OF THE RICHARD SEEDHOUSE MEMORIAL CUP

ICTS was delighted to sponsor The Richard Seedhouse Memorial Cup on Sunday 21 September 2025, an annual national Frame Football tournament for children and young people. This tournament is organised by the Frame Football Foundation and is held at St. George's Park, (Staffordshire) the home of England's national football teams.

Frame football is an adapted format of football designed for players who require the use and support of a posture walker, cane, or crutches to walk and / or run. The tournament brings together athletes from around the UK and Malta who demonstrate incredible skill, determination and passion for the game.

Andy Kynoch, Managing Director - ICTS UK & Ireland said, “It is important to us to support initiatives that bring people together, celebrate inclusivity, promote wellbeing and create lasting positive impact within the community. It brings me immense joy to see the thrill of playing football made accessible to all.”

Steve Branch from the Frame Football Foundation added, “A huge thank you to ICTS for supporting our Frame Football event at St George’s Park, England’s national football training centre. Your generosity helped make the day possible and seeing the smiles on all the children’s faces is exactly why we do what we do.

Thank you again to everyone at the ICTS team for helping create such a special experience. Anyone reading this who would like to get involved can reach us on Instagram or Facebook, under the handle @FrameFootball.”

ICTS UK & Ireland looks forward to supporting the tournament again in 2026.

ICTS SPONSORS LOCAL YOUTH FOOTBALL TEAM

Members of our ICTS team from London Heathrow Airport spent their Sunday morning supporting Inventive academy, a local football team that ICTS has sponsored.

Photos: Inventive Football Academy’s under 12s squad with Coach Jay and ICTS staff members Mandeep Singh Grewal and Sharmake Salah.

ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe. www.ictseurope.com

ICTS UK HQ

South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk

Tel: +44 (0) 207 874 7576

Email: info@icts.co.uk

ICTS IRELAND HQ

Office 15, 2nd Floor, Link Building, T1, Dublin Airport, Dublin www.icts.ie

Tel: +353 1 8444 165

Email: info@icts.ie