Whats Happening Hawthorne?! January - February 2026 by Hawthorne Residential Partners

WALKER’S CROSSING TAKEOVER

Our Values

Build Community

We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.

Be The Difference

Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.

Do The Right Thing

Integrity is the compass guiding our decisions at Hawthorne. We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success.

Be Accountable

Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.

Stay Authentic

We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.

Be Kind

In all things, we lead with kindness, always striving to leave others better than we found them.

HAWTHORNE BUSINESS UPDATES

Hawthorne Is Growing!

We’ve welcomed eight exceptional communities to the family, expanding our footprint by 2,537 homes across some of the country’s most exciting coastal and growing markets. Each one brings new energy, new neighbors, and new opportunities to deliver the care and connection that define the Hawthorne experience.

10 Perimeter Park - 230 Units | Atlanta, GA

Bringing modern sophistication to Perimeter Center living with stylish one- to three-bedroom residences, upscale amenities, and seamless access to Atlanta’s best shopping, transit, and leisure.

Anchor Pointe Apartments - 204 Units | Myrtle Beach, SC

Invites you to embrace laid-back coastal living with luxury one- to three-bedroom homes, resortstyle pool, pickleball court, and scenic walking trails just minutes from the beach.

Mezza Premier Apartments – 440 Units | Jacksonville, FL

Delivers bright, pet-friendly one- to three-bedroom homes with open layouts, private patios/ balconies, and modern comforts nestled in Jacksonville’s Oceanway neighborhood.

Montague at Park Circle – 358 Units | North Charleston, SC

Blending chic apartment living with the vibrant, walkable charm of the Park Circle neighborhood, offering stylish spaces just steps from eclectic shops, eateries, and green spaces.

Overlook at Morganton Park - 269 Units | Southern Pines, NC

Offers serene, modern one- to three-bedroom homes with open layouts and resort-like amenities tucked into the lush landscapes of Southern Pines near golf, recreation, and local dining.

Reserve at Asheville - 380 Units | Asheville, NC

Pairing thoughtfully designed studios to three-bedroom homes with scenic mountain views, resortstyle amenities, and outdoor living trails in the heart of Western North Carolina.

River Ridge Apartment Homes - 252 Units | Asheville, NC

Crafted for vibrant living with community social events, a refreshing pool, fitness center, and scenic trails that make every day feel beautifully balanced.

Walker’s Crossing - 404 Units | Knoxville, TN

Elevating everyday living with newly renovated one- to three-bedroom homes, resort-style amenities like a pool and dog park, and a lively, pet-friendly community just off Kingston Pike.

New Development Spotlight

Hawthorne at Hampstead: Coastal Luxury in North Carolina’s Seafood Capital

We’re excited to introduce Hawthorne at Hampstead, our newest luxury community in the charming coastal town of Hampstead, North Carolina. This beautifully designed property features 1-to4-bedroom apartments and cottage homes with high-end finishes, open layouts, designer-inspired interiors, luxury plank flooring, modern lighting, premium appliances, and spacious kitchens perfect for cooking, gathering, and entertaining. Select homes offer additional features for even more comfort and convenience.

Hawthorne at Hampstead celebrated its grand opening in January, marking the start of an exceptional new chapter in luxury coastal living. The amenity experience is designed for comfort and connection. Residents can unwind at the resort style pool, stay active in the expansive fitness center, or gather in the stylish clubhouse. Pet owners will enjoy the leash-free bark park and on-site pet spa, while grill stations, lounge areas, and scenic community spaces provide opportunities for leisure and wellness. Hawthorne at Hampstead supports every lifestyle, whether you’re a chef, pet lover, athlete, or homebody.

Hampstead, known as the “Seafood Capital of the Carolinas,” is one of southeastern North Carolina’s fastest-growing coastal communities. Residents enjoy proximity to Topsail Island’s beaches, abundant waterways, golf courses, and scenic parks, along with a welcoming small-town atmosphere.

Beautifully positioned along the North Carolina coast, the community is just minutes from dining, boutique shopping, golf, and outdoor recreation, with easy access to Wilmington, Topsail Island, and surrounding attractions. Hawthorne at Hampstead is already thriving, 87% leased and 81% occupied, a testament to the demand for luxury coastal living. We thank our on-site team for bringing this vision to life and delivering an outstanding Hawthorne experience.

CHECK IT OUT HERE!

What’s New?

Hawthorne’s new live, virtual learning series kicked off on Tuesday, February 3rd!

These hands-on, engaging classes covering Hawthorne’s technology stack will be available to all onsite roles, whether you’re just beginning your Hawthorne journey or continuing to develop your skills.

Who should attend?

All onsite team members — Whether you’re a leasing office employee, manager, or resident services team member, these classes are designed with YOU in mind!

Where can I find the training calendar?

The training calendar is found on the Grace Hill Dashboard. You can see which classes are offered—and when— either in a calendar view or list view. All classes through March are now available. Be sure to check back often, as the calendar will be updated frequently.

How do I attend a class?

Attending a class is easy! You must self-enroll to join. Simply click the “Save” button to add it to your course list.

Make learning part of your Hawthorne day! I’m interested! What do I do next?

New Florida E-Course

We are thrilled to announce an exciting new e-course specifically tailored for our Florida communities, titled “Florida Management Policies: Stipulation Agreements, Rent, & Deposit Accounting.”

Due to Florida’s unique state-specific regulations, it is absolutely essential for our onsite teams to fully understand the specific requirements that influence daily operations. This dynamic micro-course provides targeted, practical guidance on key Florida management procedures, including the proper handling of stipulation agreements, the correct steps for deposit accounting, the appropriate use of the FL_GA Late Letter when issuing late notices, and the proper management of prepaid rent.

We hope you will find this training both informative and invaluable as you navigate these regulations. Should you have any questions, please do not hesitate to reach out to TrainingDept@hrpliving.com.

Career Paths

Are you ready to elevate your skills, connect with peers, and grow professionally? We’re thrilled to invite you to our live virtual career path training classes, where learning meets flexibility, and engagement meets innovation.

Hawthorne’s Career Paths are designed in focused, bite-sized modules—so you gain powerful insights without stepping away from your daily responsibilities. From on-the-job training, e-learning, and virtual classes, you won’t just sit and listen—you’ll participate, collaborate, and be inspired.

Pursue the next step in your career journey with Hawthorne! Enhance your knowledge by learning the core skills and essential competencies that will help you reach your full potential and set you up for success.

ENROLL TODAY!

Upcoming Training Classes

March 3

Crucial Conversations: Responding to Poor

Performance (Virtual session for Community Manager & Area Manager Career Paths)

March 17-18

March 18-19

March 19

Live It Leadership (Virtual)

Leasing School (Virtual)

Delegation: Engage & Empower People (Virtual session for Community Manager & Area Manager Career Paths)

March 24

March 25-26

March 31

April 8-9

April 15-16

Debt Recovery Essentials (Virtual session for Assistant Community Manager Career Path)

Leasing School (Greensboro, NC)

Behavioral Interviewing (virtual session for Community Manager, Area Manager, Resident Services Supervisor, and Regional Service Director Career Paths)

Leasing School (Virtual)

Leasing School (Greensboro, NC)

For more information about these classes, click on the Grace Hill training calendar on your learning homepage.

Getting Ready for What’s Next

Right now is the perfect time to reset, refocus, and get ahead—before the question everyone loves to ask pops up: “So… when does the pool open?”

This quarter’s focus is all about what’s coming up, how to prepare smartly, and how a little planning now can save a lot of scrambling later.

Our goal is simple: fewer last-minute scrambles, smoother transitions into busy season, and site teams that feel prepared before the rush hits.

Areas to Start Focusing On:

1. Common Areas That See The Most Foot Traffic

2. Preventive Maintenance Items

3. Safety And Compliance Checks Before Usage Spikes (Don’t Forget Your Monthly Light Inspections)

4. On-Time Completion Of Quarterly Scheduled Maintenance

Two Ways to Get Ahead:

1. Early Spring Cleaning: Low-Lift, High-Impact Wins

• Declutter: If it hasn’t been used in a year, it may be time to say goodbye

• Walk the Community: Notice what they’ll notice (they always do)

• Inspect High-Traffic Areas: Breezeways, stairwells, hallways, and entry points

• Plan: Identify what will need extra attention later and schedule it early

2. Pool Season Prep: Because It Always Comes Faster Than Expected

• Every year, pool season sneaks up on us like it wasn’t on the calendar all along. Starting preparations now, it helps ensure opening day is smooth, compliant, and drama-free. Remember, our company wide goal is for all pools to be ready by or before April 1st.

What to Start Thinking About Now:

• What went great last year (let’s repeat that)

• What didn’t (let’s not repeat that)

• CPO Certifications

• Visual inspection of swimming pool & equipment

• VGB Compliance

• Vendor repairs

• Safety Equipment (Check those Emergency Phones)

• Furniture, fencing, gates, and signage conditions

Upcoming Roadshow Training: Pools, Policies & Peace of Mind

Our upcoming Roadshow Training will include a focused session on swimming pool operations and safety.

This Training Will Cover:

• Pool Safety And Compliance Standards

• Daily Operations Best Practices

• Hand On Training & Tips To Help Teams Feel Confident (And Prepared)

Who Should Attend:

• (Mandatory): Resident Services Supervisors & Technicians

• (Not Mandatory, but are welcome to join!): Community Managers, Regional Managers, and any team member involved in pool oversight.

Having and keeping the right mindset is key. Start early, stay focused, prioritize high-impact items and support each other along the way.

We have recently completed a round of mini electronic lease file audits, and are delighted to announce that several properties have achieved impressive scores of 90% and above.

Congratulations to our top performers!

• Hawthorne at New Centre

• Hawthorne Indy West

• Hawthorne at the Ridge

• Hawthorne Palmetto

• Hawthorne at Oleander

As we continue to strive for the highest standards, we would like to share three common audit findings that have been observed, as well as valuable tools that can help everyone improve their scores.

Three Common Audit Findings

1. Lease Documentation Issues

• Missing lease agreements

• Lease term discrepancies when compared with Yardi

• Unexecuted lease agreements

• Unsigned lease agreements

• Rent field is not effective rent on the lease agreement

• Missing concession addendums when concessions are included in Yardi

2. Income Verification And Additional Documentation

• Insufficient proof of income, no income documentation, or income documentation that does not qualify

• Missing guarantee agreement for residents with a guarantor

3. Fees And Charges

• Pet fees and pet rent not charged in Yardi

• Security deposits not charged or charged incorrectly in Yardi

Tools to Increase Accuracy and Scores

• New Lease Checklist

• Verify that all electronic lease files are complete and the checklist is signed before processing bonus payments.

• Security Deposit and Screening

• Review deposits using the resident screening audit report.

• Confirm that eviction claims for Liberty Rent, Guarantors, One App, or other third-party guarantors have been properly filed.

Let’s continue to aim high and ensure that our lease files are accurate, complete, and compliant. Keep up the fantastic work, and you might be one of our next high performers!

What’s Happening, Hawthorne?! January - February 2026

New Tools, More Support, and Even Easier Days Ahead

Our Software Support team loves sharing updates that make everyday life simpler for our onsite teams — and we’re excited to introduce several enhancements and support resources now available. Everything below is designed to help you feel supported, confident, and equipped with the tools you use most.

Streamlined Payment Options

Text to Pay is now available company wide! Residents can make payments quickly and conveniently right from their phones, giving them more flexibility and helping simplify the process for everyone.

Plus, residents can choose Apple Pay directly in RentCafe — making paying rent as easy as a few taps.

We’re also actively exploring additional options to give your residents even more flexibility in how they pay their rent.

And here’s something exciting: we’re piloting new ways for residents to receive their deposit refunds quickly and directly to their bank accounts — making the process faster, simpler, and more secure. We’re always looking for ways to enhance Yardi and make your day to day easier.

Behind the Scenes: Software Support + Yardi Enhancements

Our Software Support team continues partnering closely with onsite teams, Training, and our Yardi partners to enhance the tools that support your daily work.

Your questions, feedback, and ticket trends directly shape what we improve next — from smarter system updates to clearer training resources.

Weekly Virtual Training is Here!

Stuck on something in Yardi? You’re not alone — and our fantastic Training team is here to help. Thanks to your feedback, we now offer a recurring Virtual Training Schedule that focuses on the systems you use every day, including Yardi.

These sessions include Weekly, Bi Weekly, and Monthly learning opportunities to support team members at every experience level. Some upcoming Yardi focused sessions include trainings on applications and screening, generating leases and files, payables, receivables, renewals, and deposit accounting and collections.

Be sure to check out the Virtual Training Schedule and the Training Corner in this issue for the full lineup and details!

We’re Listening—Always

Thank you for everything you do each day to support our residents and communities. Your feedback continues to guide what we enhance next. If you would like to share an idea or need help, please reach out to the Software Support Team by submitting an HRP Support Guru Ticket.

Legal resources at your ﬁngertips

If you’re struggling with a legal issue, Health Advocate’s online Personalized Legal Center is the place to start. It’s free, completely conﬁdential, and easy to use, offering a wide range of information, documents and forms.

How it Works

Simply go to your EAP member website and select “Personalized Legal Center.” There you’ll ﬁnd documents and articles on a wide range of legal topics, such as:

• Bankruptcy, credit, debt collection, identity theft

• Criminal law

• Divorce & family law

• Elder law

• Internet (fraud, bloggers and free speech, privacy and security)

• Landlords and tenants

• Motor vehicle law

• Taxes and audits

Search Forms and

Documents*

The Personalized Legal Center also features statespeciﬁc legal forms and documents created by credentialed attorneys that comply with regulations and requirements of the American Bar Association. Subjects include:

• Wills and estates

• Power of attorney

• Living trusts

• Personal service agreements

• Name change

• Pre-nuptial agreements

*Note: The legal forms are not intended to provide legal advice or substitute for the advice of an attorney. If you are unsure which legal form you need, please consult an attorney.

Need live help from an attorney?Health Advocate can connect you!

Get a free consult (up to 30 minutes) with an attorney on most legal issues.

In most cases, discounted rates are available if further legal representation is required.

Simply go to www.unum.com/lifebalance and click on Access your EAP benefits. Then you’ll click on the Quick Start drop-down and select Legal Resources. From here, you can access free legal resources for topics such as Living Wills, Tax Breaks for Selling your Home, Power of Attorney, Family Law & Child Custody, and Personal Bankruptcy information. You can also click on the “Personalized Legal Center” to access a legal library of statespecific legal forms.

You can also call 800-854-1446 to get a free 30-minute consultation from an attorney on most legal cases.

Hannah Walker

Talent Acquisition Specialist

Time with HRP?

4 years and 7 months.

What do you love most about HRP?

The people and the culture. HRP truly values its teams, supports growth, and leads with heart.

What do you do outside of Hawthorne?

I enjoy spending time with my family, being involved in church, and working on my small handmade business, “Made On Sunday.”

If you had 3 wishes, what would they be?

1. Health and happiness for my family and friends

2. Continued personal and professional growth

3. The ability to positively impact others

Andie Haithcox

Area Manager

Time with HRP?

6 years.

What do you love most about HRP?

I love HRP’s competitive spirit! We’re all driven to succeed, and our Live It! culture shapes how we show up and work toward our goals each day. Winning matters, but how we win matters just as much.

What do you do outside of Hawthorne?

When I’m not working, I love to play dress up and create performances with my 4-year-old, Lucy, read fantasy series, and I love a good board game with my husband and friends-on a bit of a kick playing Sequence.

If you had 3 wishes, what would they be?

1. I’d wish for endless patience and energy—especially during toddler negotiations and long Panthers’ football seasons.

2. I’d wish that every animal had a safe, happy life… and that I magically had enough room for as many as I want.

3. I’d wish for the ability to pause time—so I could soak up my favorite moments with my family just a little longer.

YOUR ACHIEVEMENTS CELEBRATING

CONGRATULATIONS

Corporate Promotions

December - January

Name Promotion From Promoted To

Taylor Slaughter

Michael Johnson

Sr. Property Accountant

Director of Revenue Strategy

Property Promotions

Accounting Team Leader

Sr. Director of Business Applications

December - January

Name Promotion From Promoted To

Carlos Escorche

Christine Miller

Jacolyn Purhamus

Jeff Churchill

Jeff Neal

Jeremy Race

Johnny Coley

LaTresa Allen

Maggie Thompson

Michelle Hunter

Robert Paquette

Savannah Talley

Taylor Antonucci

Resident Services Technician I

Leasing & Live It Specialist

Assistant Community Manager

Resident Services Technician III

Resident Services Technician II

Resident Services Technician III

Leasing & Live It Specialist

Assistant Community Manager

Leasing & Live It Specialist

Assistant Community Manager

Leasing & Live It Specialist

Resident Services Technician II

Assistant Community Manager

Community Manager

Resident Services Supervisor

Resident Services Technician III

Resident Services Supervisor

Assistant Community Manager

Community Manager

Assistant Community Manager

Community Manager

Leasing Manager

Your Career Path Completions

December - January

Employee

Alicia Smith from South Pointe at Wayside

Bailey Parson from Summit Village

Jeff Neal from Hawthorne Cottages at Leland

Sarah Galdamez from The Vue at West Park

Stephen Altizer-Mercado from Terrace Olde Battleground

Thomas Mcknight from Hawthorne Waterstone

December - January

High Roller Achievements

Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.

Employee

Caleb Andrews

Darien Thomas

Elizza Marut

Elliott Bowles

Gracen Henry

Jackie Hardie

Javier Ortiz

Jessica Sedlock

Jonathan Bain

Kaylee Milstead

Maria Rolison

Megan Obranovich

Melissa Nin

Molly Peoples

Pam Twitty

Samantha Grace Francis

Sara Haman

Sarah Bias

Shaun Elliott

Tierra Cleveland

Tymberlyn Chavis

Community

Brassfield Park

The Retreat at Sedgefield

The Vue at West Park

Hawthorne at Haywood

Hawthorne at Bay Forest

Hawthorne at Indy West

The Retreat at Fuquay-Varina

Hawthorne at the Meadows

Hawthorne at Lily Flagg

Retreat at Knoxville

Shadowbluff

Hawthorne at Brightwood Farm

Integra Landings

Hawthorne at Pine Forest

Hawthorne at Lily Flagg

Hawthorne at Traditions

Integra Woods

The Retreat at Fuquay-Varina

Hawthorne at Smith Creek

Hawthorne at Simpsonville

Hawthorne at Friendly

Status

SCHOLAR

HOT SHOT

ACE

SCHOLAR

HOT SHOT

SCHOLAR

HOT SHOT

SCHOLAR

JACK POT

ACE

SCHOLAR

HOT SHOT

Say Hello to our New Hires!

Colleen Doubek

Regional Manager Based in NC

Jessica Every Regional Manager Based in NC

Darnell Walker

Resident Services Director Based in FL

WELCOME THIS NEW MEMBER OF THE HAWTHORNE FAMILY

Welcoming Hawthorne Babies

Kevin Derwich

Resident Services Director Based in NC

Silas William Serene

Proud Parent: Josh Serena, Community Manager at Hawthorne at Wisteria

From the day he was born on October 1, 2025, he has wanted to stand up and jump! One of his Christmas presents was a Jolly Jumper, and even at 3 months old, he absolutely loves it and always has the biggest smiles and giggles.

Welcoming Furry Friends

Angel Baby

Proud Owner: Julie Flores, Community Manager at Integra Woods

Angel Baby is an 8-month-old Violet Indian Ringneck with a whole lot of personality. She’s a sassy little girl, well known for stealing fruits, peanuts, and anything else she can get her beak on. Safe to say, she’s already stolen their snacks… and their hearts.

Doodle

Proud Owner: Hannah Walker, Talent Acquisition Specialist at Corporate

Meet Doodle, their new little kitten! Doodle was found outside of Hannah’s sister’s house on Thanksgiving, and it was too cold outside to let her stay there!

Kyro

Proud Owner: Madison Durrah, Leasing and Live It Specialist at Comet Spartanburg

Meet Kyro! He is 2 months old and loves to cuddle and look out the window!

Rocket Michele Sunshine Briones

Proud Owner: Diana Briones, Community Manager at Jamestown Commons

Rocket is Diana’s daughter’s new support animal, helping her cope with separation due to their dad’s recent yearlong deployment. He was adopted on 11/30/2025 when he was 5 weeks old. Rocket loves to playfully attack anyone’s feet and eat and enjoys his cat tree!

Nova

Proud Owner: Danielle Moore, Leasing and Live It Specialist at Hawthorne Palmetto

Nova is their new Siamese kitten! His owners are so excited to share him with the Hawthorne family.

Milo

Proud Owner: Stephanie Brooks, Community Manager at Hawthorne at Summerville

This is Milo, he’s newly adopted at 5 years old, and in true chihuahua form, believes he’s a lot tougher than he is. He enjoys snuggling and barking at other 4-legged friends on his walks.

Ash

Proud Owner: Hannah Salmonowicz, Community Manager at Hawthorne Westside

This kitten approached the office at Ashley River, but it was badly injured. Hannah decided to take him to the vet and chose to keep him. Her team now refers to Ash as their office mascot!

Walter

Proud Owner: Andie Haithcox, Area Manager at Corporate

Meet Walter, their new 9-week-old puppy. Walter was a name chosen by their 4-year-old, Lucy. They are thankful she chose this name over her other options of Mr. Weedle-Do or Stripey. Walter enjoys hiding in the middle of bushes, Cheerios for his training treats, and biting toes.

Join us in celebrating our 2025 Regional Award Winners!

Presented by the RVP region, these awards recognize top performers across each region. Congratulations to all of our winners on this well-deserved recognition.

Award Title

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

Award Winner RVP

Hawthorne at New Centre

Hawthorne at the Pointe

Comet West New Bern

Stephens Pointe

Hawthorne at the Station

Grand View

Comet West New Bern

Hawthorne at Smith Creek

Hawthorne Oleander

Egret Landing

Hawthorne at Pine Forest

Elevate Brier Creek

Hawthorne at the Forest

Meridian at Harrison Pointe

Main Street Square

Retreat at Fuquay Varina

Main Street Square

Hawthorne at Holly Springs

Cottages at Knightdale Station

Altitude at Raleigh

Elevate the Crossings

Hawthorne at Holly Springs

Meridian at Sutton Square

Merididan at Ten Ten

Hawthorne at the Forest

Laurel Springs

Hawthorne at the Glen

Hawthorne Waterstone

Coffey Creek

Hawthorne at the Greene

West End Station

Hawthorne at the Greene

Hawthorne Waterstone

Station at Savannah Quarters

Station at Poplar Tent

Jocelyn Parker

Emily Ellis

Jessica Barefoot

Award Title Award Winner RVP

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

Legacy at Lake Charles

Oasis at Southpark

Hawthorne at Bay Forest

The Retreat at Juban

Ocean Oaks

The Oasis at South Park

27Seventy Lower Heights

The Oasis at Southpark

Hawthorne at Bay Forest

Meridian at the Port

The Retreat at Juban

Hawthorne at Fairmont

Inspiration at Southpointe

Lakehurst

The One at Fayetteville

University Hill

Haven at Research Triangle Park

Trellis Pointe

South Haven Apartments

University Hill

Hawthorne at Parkside

Jamestown Commons

Hawthorne at Stillwater

Cottages on Weaver Ave

Hawthorne at the Hollow

Hawthorne at Crestview

Views at Signal Mountain

Hawthorne at Lake Heather

Hawthorne Crestview

Hawthorne at Wisteria

Hawthorne Crestview

Retreat at Knoxville

Hawtorne at the W

Hawthorne at the Crest

Stephanie Smardo

Adam Gray

Amy McNeely

Award Title Award Winner

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

2025 Lowest Controllable Expense per Unit

2025 Lowest Maintenance & Make Ready Expense per Unit

2025 Lowest Average Delinquency

2025 Most Improved Delinquency

2025 Lowest Turn Over

2025 Highest Total Revenue Compared to Budget

2025 Highest Net Controllable Income Compared to Budget

2025 Highest Year Over Year Total Rental Income

2025 Highest Year Over Year Total Revenue Growth

2025 Highest Year Over Year Net Controllable Income Growth

2025 Highest ORA Score

2025 Highest Move Ins Survey Score

2025 Highest Work Order Survey Score

Shadowbluff

Cottages at Watercress

Palladian at Promenade

The Glens

Palladian at Promenade

Halcyon Park

The Glens

The Manor on County Line

Palladian at Promenade

The Manor on County Line

Shadowbluff

Hawthorne at the Ridge

Shadowbluff

Hawthorne at Westside

Amberleigh Ridge

Luxe at Markt Commons

Hawthorne at Southside Phase 3

Veranda at Market Commons

Brookstone Apartments

Madison Woods

Hawthorne at Summerville

Hawthorne at Haywood

Hawthorne at Summerville

Buckhead

Vue at West Park

904 West

Summit Village

Austin Creek

South Main

904 West

Enclave at 38 Twenty Two

Enclave at 38 Twenty Two 904 West

Hawthorne at the Hall

Hawthorne at Simpsonville

Laura Hayworth

Christy

Taylor Lohr

Taylor

THE

DETAILS LEGIONS

RST PROGRAM

The work order count will be cumulative across each subsequent level. For example, after reaching the Viking level with 1,500 completed work orders, your progress toward the next level will begin with those 1,500 work orders already credited. The feedback score will be pulled at corporate for that quarter’s period when gathering legion program acheivers. To check in on your Legion status and see where you stand, either your Community Manager or Resident Services Supervisor can pull the stats as instructed below.

STATS

WORK ORDERS AND FEEDBACK

Log in on your desktop Insights Tab NVM Completion Dashboard **Note: you may need to adjust the date range Legion Program start date 4/1/24 Scroll down to the “Service Request Completions” table This will include total number of reviewed and completed work orders, feedback score and the number of resident feedback received.

The corporate office will pull these numbers quarterly and announce technicians that achieved a level and send them an email.

Five Star Resident Reviews

27Seventy Lower Heights

By: Ahlam Alzibdeh / Google

I recently moved in, and it was truly one of the best decisions I could have made. The property is absolutely beautiful and well maintained, but what really sets it apart is the staff. Isaiah was incredibly helpful, accommodating, and full of positive energy from start to finish, such an amazing person and a true asset to the community. He made the entire experience seamless and welcoming. I’m so happy to be part of such an amazing community. If you’re thinking about moving here, don’t think twice, this place is it!!

Hawthorne Cottages at Leland

By: Quiltlady / Apartments.com

Daily we are reminded of how glad we are that we made this move. It’s the best of both worlds because we have all the amenities we could want without all the responsibilities of owning a home. Our cottage is a perfect size for us and unlike traditional apartment living, we don’t have to worry about our doggies barking or other sources of noise and we don’t hear our neighbors either.

Meridian at the Port By:

Deborah Wimpee / Google

I am thoroughly impressed with the exceptional amenities and outstanding service offered at this premier apartment complex. The state-of-the-art fitness center, beautifully landscaped grounds, and modern community spaces exceed expectations. The on-site amenities, including a rooftop pool and lounge, are a perfect blend of luxury and functionality. The complex’s commitment to maintaining high standards of cleanliness and responsiveness to resident needs is evident. I highly recommend this complex to anyone seeking an elevated living experience.

Monument at Ocean and Main

By: David Warth / Google

Getting the lease signed and moving in was a smooth experience and very transparent. All the office staff were polite and took initiative to help me. My Leasing Specialist was Jennifer, and she had PHENOMENAL communication, she answered every question I had and went into detail on things I struggled understanding. I would recommend, I had no issues with appliances at move in, the apartment was cleaned and walls were patched/painted from previous tenants. The amenities are in great condition and very convenient. I’m excited about being a resident here.

S-NO-W Problem Too Big

Our Resident Services team at Evolve at Lake Norman is back in the spotlight—keeping the community safe, supported, and moving forward one storm at a time.

From icy conditions to unexpected challenges, this team shows up with dedication, teamwork, and care for the people who call Evolve at Lake Norman home.

Huge thanks to our Resident Services crew for living our values and proving that when it comes to taking care of our community, there’s truly no snow problem too big.

National Nutrition Month: Fuel Your Body with Healthy Choices

March is National Nutrition Month, a great reminder to focus on nourishing your body with foods that support energy, wellness, and overall health. Small, balanced choices can make a big difference in how you feel day to day.

This month, try making one simple change, add an extra serving of vegetables, swap refined grains for whole grains, or choose water instead of sugary drinks. Small steps add up, and National Nutrition Month is the perfect time to start building healthier habits that last.

A Nutrition Plan Option is High-Volume, Low Calorie Eating

High-volume, low-calorie eating is a sustainable, effective approach to improving nutrition, supporting weight goals, and enjoying meals without restriction. Always speak with your doctor first before trying a new nutrition plan.

Foods rich in water, fiber, and nutrients take up more space in your stomach due to high water and fiber content. That means you feel fuller faster, and stay satisfied longer, without consuming excess calories and have fewer cravings throughout the day.

High-Volume All-Star Foods

These foods do the heavy lifting when it comes to fullness and nutrition:

• Fresh vegetables and whole fruits

• Whole grains like oats, quinoa, and brown rice

• Beans, lentils, and other legumes

• Lean proteins such as chicken, fish, tofu, or Greek yogurt

How to Start Volume Eating

When building a meal, focus on balance and color using this simple plate method:

• ½ plate vegetables (aim for a variety of colors!)

• ¼ plate whole grains

• ¼ plate lean protein (chicken, fish, tofu, or your favorite option)

This combination helps keep you full, energized, and nourished while supplying essential vitamins, minerals, antioxidants, and fiber. High-volume, low-calorie eating isn’t a diet, it’s a lifestyle. It helps you eat well, feel satisfied, and fuels your body for the long haul.

MANAGEMENT CORNER HAWTHORNE

Let’s Talk Talent!

Greenhouse Recruiting: Making Hiring Easier for Managers

Greenhouse Recruiting in LIVE! Designed with you, our managers, in mind this platform helps simplify hiring, save you time, and reduce the administrative tasks so you can stay focused on what matters most.

With Greenhouse, Managers can:

• Email candidates directly within Greenhouse and share your availability so candidates can select a time to connect

• Schedule phone interviews directly in the platform

• Review resumes and candidate details on your phone - anytime, anywhere!

• Share open positions directly to LinkedIn to expand reach through your network

Pro Tip: For the best mobile experience in Greenhouse, enable Desktop View on your device.

Greenhouse makes it easy to email candidates, schedule phone interviews, and review resumes from my phone. As a busy manager, that kind of accessibility saves a tremendous amount of time.

Kaitlin Andrews, Community Manager, Hawthorne at Friendly

Important Reminders as You Get Started:

• Property Location and Office Location: When creating a job, use your community name when selecting the Location Property Number and Office location.

• Offer Letters: All offers must be generated in Greenhouse and sent through Adobe Sign. Once you enter the offer details, generate your offer, then you will be prompted to send via Adobe Sign. This ensures that the HR-Onboarding team is notified as soon as the offer is signed!

These items, along with additional guidance, are outlined in the Greenhouse FAQ Guide.

For additional support or questions, please reach out to TAdept@hrpliving.com.

Why People-Focused Cultures Win

Gallup’s State of the Global Workplace report makes one thing clear: organizations that prioritize employee engagement and wellbeing consistently outperform those that don’t. According to Gallup, engaged teams are more productive, more resilient, and better equipped to navigate change—proving that success starts with how people feel at work, not just what tools they’re given.

This insight aligns seamlessly with the Hawthorne culture and our LIVE IT philosophy. At Hawthorne, we believe that when people feel valued, supported, and connected to a shared purpose, they bring their best selves to the work they do. Engagement isn’t an initiative—it’s the result of trust, communication, and leadership that genuinely listens and invests in its people.

Much like Gallup’s findings, we know that strong cultures don’t happen by accident.

They are built through intentional relationships, ongoing feedback, and environments where individuals feel empowered to grow and contribute. When people understand their impact and feel supported along the way, they’re far more prepared to adapt, collaborate, and succeed.

Ultimately, the data reinforces what Hawthorne lives every day: organizations thrive when people come first. By fostering engagement, prioritizing wellbeing, and leading with empathy, we’re building a culture that supports long-term success—for our people and our clients alike.

Source: Gallup – State of the Global Workplace https://www.gallup.com/workplace/349484/state-ofthe-global-workplace.aspx

January - February 2026

Do you have an idea for the Corporate Newsletter? For ideas email announcements@hrpliving.com