NOVEMBER 2022 • Vol.21 • No.11 (ISSN 2564-2057)
TOP MARKETING AGENCY METRICS TO MEASURE: PART I - Bastin Gerald,
CEO and founder, Profit.co
13
Cultivate Your Human Authority To Ignite Irrational Brand Loyalty - Deb
Gabor,
Sol Marketing
18
Customer Service Heroes - John Tschohl,
Service Quality Institute
22
Transforming The Future Of CX With EX - Sarah Diegnan, ChartHop’s
28
How To Handle Risks - William A. Cohen,
Institute of Leader Arts