MARCH 2023 • Vol.22 • No.03 (ISSN 2564-2057)
Reignite Your Customer Experience With The 5 Languages Of Love Learn to identify customers’ language
- Christopher Roberts,
Founder, Engaged Strategy Pty Ltd.
14
The Loyalty Gap: The Difference Between Repeat Customers And Loyal Customers - Shep Hyken, Shepard Presentations
18
Be Relentless In Serving Your Customers - John Tschohl,
Service Quality Institute
23
How Embracing DE&I Improves Customer Journey - Kelly Byrom, Vertafore
29
Do Your March Madness Bracket Picks Play Like Sharks? - Walter Bond,
Former NBA Player and Author