Welcome to the April 2024 edition of HQM.
The new consumer regulations have finally arrived, which this issue reflects accordingly. Along with an interview with Kate Dodsworth, Chief of Regulatory Engagement at the RSH, four housing CEOs tell us about their preparations for the changes, and Leeds Federated Housing
Association talk about their experiences taking part in the regulator's consumer inspection pilot.
Additionally, you'll find features on tenancy fraud, social landlords' new responsibilities around domestic abuse, and how a provider's community action days have led to the improvement of communal spaces.
And there's more. Lots more. We have an update from the Housing Ombudsman, articles on retrofit, the Building Safety Act and the vital role of effective board members, plus CEO Helen White's life in 15 questions, Hannah Fearn's last word column and...the list goes on. Read now!
