Welcome to the November edition of Housing Quality Magazine.
In a special edition this month, we bring housing professionals and residents together to discuss the ‘perfect storm’ facing the social housing sector, from the rent cap, inflation and interest rates to low morale, high staff turnover and a tarnished reputation.
We also take an in-depth look at complaints using data from the Housing Ombudsman to help us discover the best performing organisations and find out why their approach is making a difference.
Elsewhere in this edition, we talk exclusively to survivors of the Grenfell Tower fire about their hopes and fears for the future as the public inquiry comes to an end, the Housing Ombudsman Richard Blakeway addresses noise complaints and Alistair McIntosh shares his thoughts on the shocking death of two-year-old Awaab Ishak.
You will also find all the regular features including the latest housing research in our Evidence pages.
