Weekly Bulletin - 25 July 2025

ESWATINI POST - A CATALYST FOR COMMUNITY DEVELOPMENT

EswatiniPost is excited to announce its strategic partnership with the Eswatini Energy Regulatory Authority (ESERA) aimed at improving energy licensing services for all citizens This collaboration introduces a streamlined process that enables individuals to conveniently collect and submit license application forms for both petroleum and electricity at any Post Office throughout the country This initiative is designed to eliminate barriers and ensure that every citizen has the opportunity to engage with and benefit from the energy sector The decentralizing of these services highlights the commitment to providing efficient access to energy licensing, regardless of geographical location

This ensures that Emaswati can easily obtain licenses for essential resources, particularly electricity and petroleum, making energy access more inclusive and convenient, empowering all citizens of Eswatini to participate actively in the energy market EP's partnership with ESERA underscores its dedication to fostering growth in Eswatini?s energy sector while ensuring that essential services are accessible to all citizens With EP operating over 36 Post Offices nationwide, EP leverages her extensive postal network to facilitate easy access to these new services for every community We encourage all staff members to familiarize themselves with these new services and actively promote them, ensuring that every citizen can benefit from this exciting opportunity Stay tuned for more details, which will be shared in next weeks bulletin

EPTCValues in Action

More Employees Weigh In....

Clarificat ion

In last w eek's Edit ion of t he Weekly Bullet in, w e list ed t he exist ing Core Com pany Values and m ist akenly included RESPECT Please not e t hat t his w as an ERROR and w e apologize for t he m isinform at ion Please see t he updat ed Com pany Values Below ;

PROFESSIONALISM INTEGRITY INNOVATION COLLABORATION AGILITY

"At EPTC, I firmly believe that Collaborat ion is a key driver of both individual and organizational success As a consultant, I have the privilege of working with diverse teams, each contributing unique skills and perspectives This diversity nurtures creativity and enables us to deliver innovative solutions that meet our clients' needs Collaboration is clearly more than just working together; as a practitioner, collaboration means creating an atmosphere of open and transparent communication and having all voices heard In working together with team members and clients respectively, we create an environment of trust and mutual respect that facilitates our abilities to solve problems and achieve common goals

I view collaboration as a strategic tool that not only improves my personal performance but also drives collective success across the organization When we work together seamlessly, we leverage our combined strengths, resulting in better outcomes for both the team and the company as a whole As EPTC continues to grow and evolve, I am confident that collaboration will remain at the heart of our success, enabling us to achieve excellence and deliver exceptional value to our clients"

"Collaborat ion is a vital aspect of my work ethic, and a core part of my daily practice, enabling me to achieve shared goals and drive success To me, collaboration means working together towards a common objective, valuing diverse perspectives, and embracing collective expertise In my daily work, I live out collaboration by actively listening to colleagues, seeking input, and sharing knowledge For instance, I prioritize clear and continuous communication with customer facing departments concerning customer queries ensuring we can provide customers with current and comprehensive feedback to create the best customer experience

I believe we can build stronger relationships, enhance problem-solving skills, and drive better results through collaboration By working together, we can achieve more than we can alone I'm committed to continuing to prioritize collaboration, valuing diverse perspectives, and driving collective success By embracing collaboration, I believe we can all create and maintain a positive and productive work environment where everyone can thrive and ensure superior service delivery I look forward to continue working with all my EPTCcolleagues to achieve our common goals and make a meaningful impact in the Information and Communication Technology space"

"In my journey of personal growth, I have learned that it is essential to live a principled life because it breads effectiveness Having solid moral principles helps you to decide what you can regard as of value and subsequently the values in turn serve as a guide for how you behave As an organization we have values that serve as guidelines to ensure that we operate as an effective service provider therefore fulfilling the promise of our mission statement

In all the five values we have as an organization I?m on a personal quest to embody Int egrit y and would like to invite the rest of the EPTC family to embody that as the cornerstone of our day to day living I determine the other values can feed off this one Integrity to me means being honest, truthful and dependable in my everyday interactions It also means being considerate and having compassion for others It means striving for excellence even if I can get away with doing the bare minimum It also means collaboration so that we shine as a collective rather than individual departments It also means being aware of my shortcomings so that I can allow myself to learn and not be jealous of the best

Mangaliso

The fact that we are all here as employees means WE DO have capacity to take this organization to greater heights"

"Collaborat ion is paramount for an Expenditure Accountant, whose role deeply interconnects with the entire organization to ensure accurate, compliant, and efficient spending Beyond just processing numbers, effective collaboration is a daily operational necessity Initially, it ensures data accuracy and completeness By collaborating with employees, purchasing, and other departments, accountants receive essential documentation promptly, ensuring correct coding and error-free recording of invoices and expenses

Additionally, collaboration facilitates efficient problem resolution Working with vendors and internal teams allows for the swift identification and resolution of discrepancies, preventing bottlenecks and maintaining strong relationships It streamlines processes and drives efficiency By sharing insights with expenditure department, accountants can contribute to improvements in expense submission and invoice routing, making the entire expenditure cycle more efficient, enhancing vendor relationships and fostering positive long-term partnerships

Lastly, effective collaboration underpins accurate financial reporting and insights, providing a robust foundation for financial analysis, budget control, and strategic decision-making Ultimately, collaboration transforms the Expenditure Accountant's role into an integral part of the financial control and insight team, directly impacting the organization's financial health and happy customers"

In this section, we celebrate the dedicated technicians of EPTCwho are committed to installing and maintaining our telecommunications services

Through a series of photos, we highlight their dedication as they work diligently in the field, showcasing their unwavering commitment to providing quality service and support to our valuable customers

Here?s How t o Tell

PhindaMasuku InformationSecurity Manager

Attackers use various methods to gain access to personal and sensitive information by compromising accounts and profiles

These methods may include social engineering, where an individual is manipulated into taking certain actions, or the exploitation of data obtained from data breaches This shows how much malicious actors value our accounts because they can use it for a number of things like stealing your money or identity

These are typical indicators that your account has been compromised:

- You can no longer access your files, and you have received a ransom note to pay, it is highly likely that you have been hit with a ransomware

- You are unable to login into your accounts

- Changes to your security settings

- Unauthorized money transfers from your banking accounts

St eps t o t ake if your account has been hacked:

1 Report any suspicious activity on your account to your account provider, for EPTC accounts you report them to the IT Support team or IT Help Desk For personal accounts like bank accounts, report it immediately with your bank

2 Check your email account, malicious actors use a common tactic by setting up a forwarding rule, which enables them to automatically receive a copy of all emails sent to your account Check if there are any forwarding rules that you do not know that have been set on your account and remove them

3 Change passwords if you have been using the same password across your accounts You need to change passwords to those accounts and for all accounts that have been hacked

4 Log all devices and applications out of your account once you have changed your passwords This will prompt anyone who is trying to use your account to supply a new password

5 Set up multi-factor authentication (MFA), which is an additional layer of authentication It works by sending a code or PIN through SMS or email that you need to enter to prove that it is really you

6 Update all your devices, make sure that your devices are running an updated version of the software and apps Updates come with protection from viruses and security improvements

7 Notify your account contacts and let them know that you have been hacked and to treat any message from your account with suspicion

It is NOT alw ays possible t o recover a com prom ised account Therefore, you are ALWAYS encouraged t o exercise caut ion w hen using IT resources like em ails and t he int ernet

- Staff Connectivity Packages are now considered full employee benefits

- Employees are no longer required to contribute 50%toward the cost of their staff packages

- As full benefits, these packages will be subject to applicable tax laws, with corresponding tax deductions effective from the August 2025 payroll

- Staff members who have not yet migrated to the new packages are reminded to do so as soon as possible The deadline for migration was June 16, 2025

It is with a heavy heart that we acknowledge the passing of Ms. Cynthia Zulu, a valued member of the EPTCfamily

She will be laid to rest on Sat urday m orning, 26t h July 2025, at her parental home in Mnyokane A night vigil will be held this evening, Friday, 25t h July 2025, at Mnyokane

We invite all staff members to provide their feedback and suggestions for the new look of our weekly bulletin Your input is essential in helping us create a bulletin that better serves our community

Please email your thoughts to info@sptc co sz

Thank you for your participation!