Transform
Chatbots With Humanin-the-Loop (HITL) Support
HitlChat is a HITL platform that connects AI chatbots with real human agents in one seamless workflow. It supports both Botpress and Voiceflow chatbots across Webchat and WhatsApp channels. Human handoff enables live agent takeover when complex questions arise — improving customer satisfaction and response quality. Includes shared team inbox, mobile & desktop apps, and automated routing from bot to human.
What Is Human-in-the-Loop (HITL)?
HITL (Human-in-the-Loop) means your automated chatbot can escalate conversations to a live agent when needed. botpress HITL
This ensures bots respond quickly, while humans handle nuanced or complex interactions.
HitlChat routes these escalations into a shared team inbox for collaboration and assignment.
Full conversation history is retained so agents always have context.
Botpress HITL & Webchat Integration
HitlChat extends *Botpress bots with human handoff across both website chat widgets and WhatsApp. botpress WhatsApp Webchat HITL lets site visitors be transferred to agents real-time without losing chat context. Agents can respond via the HitlChat desktop or mobile app.
A shared inbox enables assigning and transferring chats between team members.
Voiceflow HITL & WhatsApp Support
● HitlChat also integrates with Voiceflow projects to enable human handoffs when needed. botpress webchat
● Voiceflow HITL works in both Webchat and WhatsApp channels.
● WhatsApp integration uses either Meta’s WhatsApp Business API or a simple QR code setup.
● All escalated conversations appear in the unified inbox, with tools for agent collaboration and reply templates.
Additional Features & Benefits
Multi-Channel Support: HitlChat manages bot conversations from websites and WhatsApp in one place.
Bulk WhatsApp Campaigns: Send branded messages and marketing broadcasts at scale.
Developer API: Integrate messaging into your own products or workflows.
Fast Setup & No Code: Easy connection to existing Botpress or Voiceflow bots — no coding required. For more information- https://www.hitlchat.io/