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Hillcrest International Learning Community Deferment, Suspension and Cancellation Policy

Communicating with families about changes in enrolment status a) b) c)

All communications regarding changes to enrolment status will be made directly with students and parents, in accordance with the latest contact details provided to the College. Parents must therefore keep Hillcrest Christian College informed of their current contact details, as per the conditions of the student visa. Where relevant and where approved by the parents, the College may also share copies of correspondence with the child’s education agent to help facilitate communication about any changes in enrolment status. However, the parents with whom the College has a formal written agreement are the primary contact for the school in such matters. The College will not act on any decision affecting the student’s enrolment that is not made by the parents.

STUDENT-INITIATED CHANGES IN ENROLMENT 2.

Deferment of commencement of study requested by student a)

Hillcrest Christian College will only grant a deferment of commencement of studies for compassionate and compelling circumstances. These include but are not limited to: i) illness, where a medical certificate states that the student was unable to attend classes ii) bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided) iii) major political upheaval or natural disaster in the home country requiring emergency travel that has impacted on studies iv) a traumatic experience which has impacted on the student (these cases should be where possible supported by police or psychologists’ reports). v) after undertaking ELICOS studies, the student has not/will not meet the English language benchmark required for entry into the desired course, and the College is willing to defer the student’s commencement in the course until a later date when the required benchmark is achieved.

b) All applications for deferment will be considered within 10 working days. c) The final decision for assessing and granting a deferment of commencement of studies lies with the Head of Culture and Global Education. Where a student’s request to defer his/her commencement of studies is refused, the student has a right of appeal (see Hillcrest Christian College’s Complaints and Appeals policy). d) Deferment will be recorded on PRISMS within 14 days of being granted. 3.

Suspension of study requested by student a)

Once the student has commenced the course, Hillcrest Christian College will only grant a suspension of study for compassionate and compelling circumstances. These include but are not limited to: i) illness, where a medical certificate states that the student was unable to attend classes ii) bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided) iii) major political upheaval or natural disaster in the home country requiring emergency travel that has impacted on studies iv) a traumatic experience which has impacted on the student (these cases should be where possible supported by police or psychologists’ reports).

21 Bridgman Drive, Reedy Creek Q 4227 | PO Box 2503, Burleigh Waters Q 4220 | 07 5593 4226 | hillcrest.qld.edu.au | office@hillcrest.qld.edu.au ACN 010381334 ABN 68 947 459 366 CRICOS 01043C Hillcrest Christian College is an interdenominational ministry of Reedy Creek Baptist Church and is operated by Hillcrest Christian College Ltd.

c) d) e) f) g)

i) j)

Student return to their home country to sit a university exam (or similar assessment) which impacts upon their education Where there is a significant issue impacting upon a student’s attendance or course progress, it is essential that the student or parents contact the College as soon as possible to discuss the concern so that appropriate support can be put in place. Where deemed necessary, this may involve temporarily suspending the student’s enrolment so that matters can be resolved without having a negative impact on the student’s ability to satisfy their visa conditions. Temporary suspensions of study cannot exceed 6 months duration. Suspensions will be recorded on PRISMS within 14 days of being granted if the student is under 18 years of age, and within 31 days if the student is over 18 years of age. The period of suspension will not be included in attendance calculations. Applications will be assessed on merit by Head of Culture and Global Education. [Optional]Some examples of circumstances that are not considered compassionate and compelling at Name of School include: i) Requests for early departure or late return from vacation, including inability to secure cheap flights ii) Leaving early or returning late from holidays in order to attend festivals in the student’s home country iii) Returning home to attend family gatherings that occur during term time. As part of any assessment of a request to defer or temporarily suspend studies, the impact of the request on the student’s ability to complete their intended course of study in accordance with their CoE/s and student visa will be considered. Any implications will be communicated to students. All applications for suspension will be considered within 10 working days. The final decision for assessing and granting a suspension of studies lies with the Head of Culture and Global Education. Where a student’s request to suspend studies is refused, the student has a right of appeal (see Hillcrest Christian College’s Complaints and Appeals policy). Student initiated cancellation of enrolment

All notification of withdrawal from a course, or applications for refunds, must be made in writing and submitted to the Head of Culture and Global Education. Please see Hillcrest Christian College’s Refund Policy [if applicable and Cancellation Policy] for information regarding refunds and [if applicable cancellation fees]. b) A student will be deemed to have inactively notified Hillcrest Christian College of cancellation of enrolment where: i) the student has not yet finished his/her course/s of study with the College, and ii) does not resume studies at the College within [14 days] after a holiday break, and iii) the student has not previously provided the College with written notification of withdrawal. c) Student-initiated cancellation of enrolment, including “inactive” cancellation of enrolment in 4.b), above, is not subject to Hillcrest Christian College’s Complaints and Appeals Policy. SCHOOL-INITIATED CHANGES IN ENROLMENT College initiated exclusion from class

5. a)

Hillcrest Christian College may exclude a student from class studies on the grounds of misbehaviour by the student. Exclusion will occur as the result of any behaviour identified as resulting in exclusion in Hillcrest Christian College’s Behaviour Policy/Code of Conduct. E.gi) Defiance ii) Disobedience iii) Truancy iv) Failure to meet Homestay expectations v) Not attending compulsory College events vi) Contravening College Discipline Policy vii) Repeated misdemeanours viii) Harm to self or other students

ix) Other misbehaviors deemed inappropriate at the College b) Students may also be excluded from class for failure to pay fees that he/she was required to pay in order to undertake or continue the course, as stated in the written agreement. c) Where Hillcrest Christian College intends to exclude a student from class it will first issue a letter which notifies the student and parents of this intention. The letter will provide details of the reason/s for the intended exclusion, as well as information about how to access Hillcrest Christian College‘s internal appeals process. Further information about the appeals process in the event of a College-initiated exclusion from class is outlined below. d) Excluded students must abide by the conditions of their exclusion from studies which will depend on the welfare and accommodation arrangements in place for each student and which will be determined by the Head of Culture and Global Education. e) Where the student is provided with homework or other studies for the period of the exclusion, the student must continue to meet the academic requirements of the course. f) Exclusions from class will not be included in attendance calculations for the study period and will not be recorded on PRISMS. 6.

College initiated suspension of studies a)

Hillcrest Christian College may initiate a suspension of studies for a student on the grounds of misbehaviour by the student. Suspension will occur as the result of any behaviour identified as resulting in suspension in Hillcrest Christian College’s Behaviour Policy/Code of Conduct. b) Students may also be suspended for failure to pay fees that he/she was required to pay in order to undertake or continue the course, as stated in the student’s written agreement. c) Where Hillcrest Christian College intends to suspend the enrolment of a student, it will first issue a letter that notifies the student and parents of this intention. The letter will provide details of the reason/s for the intended suspension, as well as information about how to access Hillcrest Christian College’s internal appeals process. Further information about the appeals process in the event of a College-initiated suspension is outlined below. d) Suspended students must abide by the conditions of their suspension from studies which will depend on the welfare and accommodation arrangements in place for each student and which will be determined by the Head of Culture and Global Education. e) Students who have been suspended for more than 28 days may need to contact Department of Immigration. (Please see contact details at: http://www.border.gov.au/about/contact/offices-locations.) f) Suspensions will be recorded on PRISMS. g) The period of suspension will not be included in attendance calculations. 7.

College initiated cancellation of enrolment a)

Hillcrest Christian College will cancel the enrolment of a student under the following conditions: i) Any breach of an agreed condition of enrolment as outlined in the student’s written agreement, including failure to disclose a pre-existing condition requiring a high degree of specialised support or care ii) Failure to pay course fees iii) Failure to maintain approved welfare and accommodation arrangements (visa condition 8532) [Alternatively schools may decide that they will not cancel enrolment for this reason] iv) Any behaviour identified as resulting in cancellation in Hillcrest Christian College’s Behaviour Policy/Code of Conduct. b) Where Hillcrest Christian College intends to cancel the enrolment of a student it will first issue a letter which notifies the student and parents of this intention. The letter will also provide details of the reason/s for the intended cancellation, as well as information about how to access Hillcrest Christian College’s internal appeals process. Further information about the appeals process in the event of a College-initiated cancellation is outlined below. 21 Bridgman Drive, Reedy Creek Q 4227 | PO Box 2503, Burleigh Waters Q 4220 | 07 5593 4226 | hillcrest.qld.edu.au | office@hillcrest.qld.edu.au ACN 010381334 ABN 68 947 459 366 CRICOS 01043C Hillcrest Christian College is an interdenominational ministry of Reedy Creek Baptist Church and is operated by Hillcrest Christian College Ltd.

Hillcrest Christian College is required to report any confirmed breach of course progress and attendance requirements to the Department of Immigration. Where a student is reported for breach of visa condition, his/her enrolment at Hillcrest Christian College will be cancelled and this may impact on the student’s visa. Further information can be found in Hillcrest Christian College’s Course Progress and Attendance Policy. d) For the duration of the internal appeals process, Hillcrest Christian College will maintain the student’s enrolment and the student will attend classes as normal. [Optional] The Head of Culture and Global Education will determine if participation in studies will be in class or under a supervised arrangement outside of classes. e) If a student decides to access Hillcrest Christian College’s complaints and appeals process because they have been notified of a College initiated suspension or cancellation of enrolment under Standard 9, the change in enrolment status will not be reported in PRISMS until the internal complaints and appeals process is finalised, unless extenuating circumstances relating to the welfare of the student apply (see Definitions below). f) Where extenuating circumstances are deemed to exist, a student may still access the complaints and appeals process, but Hillcrest Christian College need not await the outcome of this process before changing the student’s enrolment status in PRISMS. If the College has issued a CAAW for such a student, welfare provisions under Standard 5.6 are applicable. g) The use of extenuating circumstances by Hillcrest Christian College to suspend or cancel a student’s enrolment prior to the completion of any complaints and appeals process will be supported by appropriate evidence. h) The final decision for evaluating extenuating circumstances lies with the Head of Culture and Global Education. i) College initiated cancellation of enrolment is subject to Hillcrest Christian College’s Complaints and Appeals Policy. Please see 8), below. 8.

Student to seek information from Department of Immigration

Deferment, suspension and cancellation of enrolment can have an effect on a student’s visa as a result of changes to enrolment status. Students can visit the Department of Immigration Website http://www.border.gov.au/Trav/Stud for further information about their visa conditions and obligations. 9.

Definitions a) Day – any day including weekends and public holidays in or out of term time b) Extenuating circumstances - if the student’s health or wellbeing, or the wellbeing of others, is likely to be at risk. Examples include: i) the student refuses to maintain approved welfare and accommodation arrangements (for students under 18 years of age) ii) the student is missing iii) the student has medical concerns or severe depression or psychological issues which lead the school to fear for the student’s wellbeing iv) the student has engaged or threatened to engage in behaviour that is reasonably believed to endanger the student or others v) is at risk of committing a criminal offence, or vi) the student is the subject of investigation relating to criminal matters.