HILLCREST INTERNATIONAL LEARNING COMMUNITY STUDENT HANDBOOK
VINCE WAKEFIELD
HEAD OF TEACHING, LEARNING & GLOBAL EDUCATION
Welcome to Hillcrest Christian College. We welcome you to the Hillcrest International Learning Community and we look forward to supporting you throughout your education journey at our College. We know it’s not easy to leave your home, your family and friends, and a lifestyle that you are comfortable with. You have shown incredible courage, and will need this as you adjust to the challenges ahead of you, but we are dedicated to giving you the encouragement and support you need to learn, grow and succeed in all areas of your Hillcrest experience. Australia is a young and multi-cultural country. Many Australians can trace their heritage back to immigrants who came to Australia only a few generations ago, and this makes Australia a place that is accepting of different cultures and nationalities. We understand that you may feel a little out of place initially, but it is our hope that in a short time you will feel very comfortable as part of the Hillcrest community, and as an honorary Australian. Although the title on your visa states ‘student,’ you are also an ambassador for your home country. In your daily behaviour and conversations you will represent your nation, and we look forward to sharing part of your culture, as we get to know you better. This Handbook provides you with some important information about our College, the Hillcrest International Learning Community, your Homestay experience, and a range of topics. You may have other questions during your time at Hillcrest and you will find your teachers and fellow students always willing to and assist you. On behalf of the Executive Head of College, Mr Jeff Davis, and the wider Hillcrest Christian College Community, we welcome you to your new school and wish you a very successful experience here with us.
TABLE OF CONTENTS
1 Hillcrest International Learning Community (HILC) 4
6 HILC Code of Conduct
16
1.1
4
6.1 Introduction
16
1.2 Location
5
6.2 Uniform
16
1.3
5
6.3
Major breaches to the Code of Conduct
17
6.4
Australian Law and HILC Policy
17
6.5
The Australian legal age
17
HILC staff and contact details Contact details
2 Before you arrive
6
2.1
Visa conditions
6
2.2
Health and immunisation
6
2.3
Transport to Australia
6
7.1 Procedures
2.4
Organise your finances
6
7.2
Complaints and appeals
2.5
What to bring
7
7.3
Adjusting to life in Australia
19
2.6
Choose your subjects
7
7.4
Overcoming culture shock
20
3 Your accommodation
8
8 Living on the Gold Coast
21
3.1
Living with your parent or blood-relative
8
8.1
Cultural manners
21
3.2
Living with a Homestay Family
8
8.2
Eating in Australia
21
3.3
Homestay expectations and Code of Conduct 11
4 Your academic success
13
4.1
International student academic support
13
4.2
Your academic responsibility
13
7 Important procedures
5 What does it mean to be part of a Christian college? 15
-3-
18 18 19 & 26
8.3
Time customs in Australia
22
8.4
Money and shopping in Australia
22
8.5
The climate on the Gold Coast
23
8.6 Clothing
23
8.7
At the beach
23
8.8
Sun protection
24
8.9
Dangerous animals in Australia
24
8.10
Storm safety
24
8.11 Slang
25
8.12
25
Commonly used acronyms
1. HILLCREST INTERNATIONAL LEARNING COMMUNITY (HILC)
1.1
HILC STAFF AND CONTACT DETAILS
Mr Vince Wakefield
Mrs Wendy Chidambaram
HEAD OF TEACHING, LEARNING AND GLOBAL EDUCATION
SENIOR ADMINISTRATOR Mrs Wendy Chidambaram is responsible for new enrolments, maintaining HILC student records, and supporting the Head of Teaching, Learning and Global Development.
Mr Vince Wakefield is part of the College Executive and coordinates all aspects of Global Education, including the Hillcrest International Learning Community (HILC). He is responsible for your academic and emotional welfare during your time at Hillcrest Christian College.
Mrs Kylie Potter
To be confirmed
Mrs Karen Weston
ESL & JUMPSTART TEACHERS
HOMESTAY COORDINATOR
Mrs Kylie Potter and Mrs Karen Weston are responsible for teaching ESL and EAL, and they provide support in your language development during your time at Hillcrest.
The homestay coordinator will support you with your homestay, non-academic needs and will also help you with travel arrangements.
HILC CONTACT DETAILS Phone: 07 5655 0950 General enquiries: international@hillcrest.qld.edu.au Homestay enquiries: homestay@hillcrest.qld.edu.au
-4-
1.2 LOCATION The HILC Administration office, HILC staff member offices, and ESL classroom, are in the International Centre, located above Hillcrest’s Hub Canteen. ESL Teachers are available before and after school, and during some breaks. If the classroom door is closed, feel free to come back later or to send an email to: Mrs Potter | kpotter@hillcrest.qld.edu.au Mrs Weston | kweston@hillcrest.qld.edu.au
1.3
CONTACT DETAILS
EMERGENCY CONTACT DETAILS Mr Vince Wakefield
+61 408 517 889 (Calling from Overseas) 0408 517 889 (Local)
Hillcrest International Learning Community
+61 7 5655 0950 (Monday – Friday, 8am - 4pm)
Hillcrest Christian College Phone Number
+61 7 5593 4226 (Monday - Friday 8am - 4pm)
HILC Email Address
International@hillcrest.qld.edu.au
Homestay Coordinator Email Address
homestay@hillcrest.qld.edu.au
SKYPE Address
hcc.global.edu
vinwak
COLLEGE ADDRESS Hillcrest Christian College 21 Bridgman Drive Reedy Creek Qld 4227 Gold Coast Australia
POSTAL ADDRESS Hillcrest Christian College PO Box 2503 Burleigh QLD Australia
WEB ADDRESS www.hillcrest.qld.edu.au
-5-
2. BEFORE YOU ARRIVE
2.1
VISA CONDITIONS
You should fly into Brisbane International Airport or Gold Coast (Coolangatta) International Airport. The College is located on the Gold Coast, 90 kilometres south of Brisbane International Airport, and takes approximately one hour to drive by car or 90 minutes on the train. The Gold Coast Airport is only 20 minutes’ drive from our College.
If you are granted a student visa by the Australian Government, you must abide by its conditions. We recommend you familiarise yourself with these conditions as failure to comply is serious, and could result in the cancellation of your visa.
Please advise HILC by email: homestay@hillcrest.qld.edu.au of your flight schedule as soon as possible. Your agent will assist with this.
These conditions include (but are not limited to): •
Completing your course within the time specified in the Confirmation of Enrolment.
•
Maintaining satisfactory academic progress and at least an 80% attendance every semester.
•
Maintaining approved Overseas Student Health Cover (OSHC) while in Australia.
•
Remaining with the principal education provider for six calendar months, unless issued a Letter of Release from the provider, to attend another institution.
•
2.3.2 Transport from the Airport HILC will organise transport from the arrival airport for those students who have arranged to stay with a Homestay Family, and this will either be a professional student transfer company, or your Homestay Parent. HILC will let your agent know your mode of transport from the airport, and you be required to pay a transport fee. After you have been through customs, there will be someone waiting for you in the arrivals lounge of the Airport. They will be holding a sign with your name on it.
Notifying your training provider of your Australian address and any subsequent changes of address within 7 days.
If you are living in Australia with a family member, then your family is responsible for organising transport from the airport to your new home.
For a full list of mandatory and discretionary student visa conditions please visit:
2.4
www.immi.gov.au/students
2.2
Your agent or bank will have advice on which debit or credit card you should use in Australia. It may be helpful to organise this before you arrive, however, your homestay parent will help you apply for a debit/credit card once you have arrived in Australia, if necessary.
HEALTH AND IMMUNISATION
If you have any ongoing or recent medical conditions, be sure to obtain a letter from your doctor explaining your condition, your treatment and medication, before you leave your country. This should be translated into English by your agent and emailed to HILC before your arrival in Australia. Arrange for immunisations and medications from your Doctor. A helpful website regarding immunisations needed for Australia is: www.nc.cdc.gov/travel People living in Australia have access to a wide range of medical services and can purchase prescription medication easily. Your Homestay Parents, or Staff from HILC, can assist you if you need help.
2.3
ORGANISE YOUR FINANCES
TRANSPORT TO AUSTRALIA
2.3.1 Arranging Flights You will need to make your own flight arrangements to Australia. Please allow enough time to settle in, adjust to the climate and overcome any jetlag, before for the start of Student Orientation. We suggest arriving at least two or three days before your Student Orientation Day. -6-
•
Debit cards are available from all banks and can be used to make purchases or to withdraw money from EFTPOS or Automatic Teller Machines (ATM).
•
You can also apply for a credit card, but the interest rate on credit cards are much higher. The most widely accepted credit cards in Australia are Visa and MasterCard.
•
Be sure to confirm overseas access to your funds while you are in Australia, before leaving your home country.
•
Confirm overseas access to your funds with your bank.
•
Be sure to arrive in Australia with enough Australian dollars for your first few days. If you already have a debit/credit card then you should only need approximately AUS$100. If you still need to organise a debit card you will need to bring enough money to purchase your school uniform, and any personal items you will need for the first few weeks.
2.5
WHAT TO BRING
2.5.1 Important Documents to Bring •
An electronic copy, or paper version (recommended) of this handbook
•
Your passport
•
Your approved visa documents
IMPORTANT DOCUMENTS TO BRING üü An electronic copy, or paper version (recommended) of this handbook üü Your passport üü Your approved visa documents
Bring a paper copy of the following documents, and save an electronic copy on your laptop: •
Hillcrest Letter of Offer
•
Hillcrest Confirmation of Enrolment
•
Travel Insurance Policy and Overseas Health Insurance Cover
•
Birth Certificate
Bring a paper copy of the following documents, and save an electronic copy on your laptop: üü Hillcrest Letter of Offer üü Hillcrest Confirmation of Enrolment üü Travel Insurance Policy and Overseas Health Insurance Cover üü Birth Certificate
Leave the originals of these documents with your family in your home country, in case of loss. 2.5.2 Notebook/Laptop It is an expectation that all students in Years 5 - 12 have a Windows-based Notebook computer for their Australian schooling, preferably one that is stylus enabled. Students in Years 7 – 12 should contact HILC for the latest specifications on the device that is required for your studies at Hillcrest.
Leave the originals of these documents with your family in your home country, in case of loss.
Hillcrest Christian College has an IT Support Department that helps students connect their Notebook computer to the College’s internet network. Please note: Computers in languages other than English, cannot be supported by our IT Support Department.
2.6
CHOOSE YOUR SUBJECTS
Once you have received your Confirmation of Enrolment (COE), you will receive a Subject Selection Form and a Subject Information Booklet. It is important to return the subject selection to HILC as soon as possible. Your agent will help you to choose your subjects, but if you do not have an agent, or you are unsure about subject selection, HILC will be assist you with choosing or changing your subjects during your Student Orientation Day at Hillcrest.
-7-
3. YOUR ACCOMMODATION
Hillcrest approves the following accommodation options for overseas students, during your enrolment: •
Prep – Year 12 - The student lives with a parent or blood-relative, as permitted by DIAC
•
Year 7 – Year 12 - The student lives in Homestay accommodation approved by our College
3.1
LIVING WITH YOUR PARENT OR BLOODRELATIVE
LIVING WITH A HOMESTAY FAMILY
If you received a Confirmation of Appropriate Accommodation and Welfare (CAAW) letter from Hillcrest, you will be living with a College-approved Homestay Family when you start at Hillcrest. Homestay gives you a realistic understanding of how Australian families live and communicate with each other, and is usually a very positive and rewarding experience.
Adequate lighting, warmth, cooling fan and window
•
A desk and chair, or appropriate place to study
•
Three nutritious meals a day
•
Appropriate support in your settling in period and during your stay
•
Inclusion in family activities
•
Opportunity to improve your English through daily family Interactions and conversations
•
Obtaining a mobile phone and/or mobile SIM card
•
Opening an Australian bank account
•
Obtaining train and bus timetables
•
Getting to know your local area and nearest shopping centres
•
Purchasing your stationery and a computer device, if needed.
3.2.2 Changing Homestay Families
Your Homestay Parents will be responsible for supplying you with:
•
Support and encouragement.
One of the first things you need to do is ensure you have your Homestay address and phone/mobile number so that you can contact them. Add these details to your contacts on your phone but also keep a copy of this information safely in your wallet.
It is important to spend time with your Homestay Family, and follow the house rules, showing respect to your Homestay Mother and Father, and the children in their family. This will build good relationships between you and your host family.
A room with a comfortable bed and clean linen
•
3.2.1 Your Homestay Address and Contact Details
Your Homestay Family has chosen to have you stay with them, because they look forward to getting to know you and your culture. Your Homestay Family may be very different to your own family, and these differences can seem hard to understand, or frustrating at times. As you spend more time with your new family, you will find that ‘different’ does not always mean ‘wrong’.
•
Transport to and from the College (Monday - Friday), and to social activities by car/bus/train on weekends and school holidays, where appropriate
There will be many new things to become familiar with in your new culture. Your Homestay Family will be able to assist you with the following if they have not already been arranged by your parents/agent:
If you are staying with a parent, or blood-relative then they are responsible for your welfare. The Code of Conduct still relates to you, however, the part about Homestay Students does not apply to you.
3.2
•
-8-
•
Students rarely need to change Homestay Families. Most issues will be resolved through honest discussion and consideration of each other’s feelings.
•
If problems cannot be resolved, you may contact the HILC Homestay Coordinator and complete a Homestay Concern Form. In this situation, both the student and the Homestay Parents will be interviewed to understand both perspectives.
•
Then, if the College considers your Homestay Family to be no longer suitable for you, the Head of Teaching, Learning and Global Education will transfer you to another Homestay Family.
•
When a student requests to change families and the request is approved, the student will be required to pay a transfer fee to cover the administrative costs.
•
Students, or parents/agent of students, are not permitted to change or organise their own Homestay, without written permission from the Head of Teaching, Learning and Global Education. This is part of the “Conditions of Enrolment” signed by parents. All International students must be living with a family approved by Hillcrest.
yourself would be washing up your dishes and putting them away, if you prepare a snack.
3.2.3 Showering/Baths Australians usually take short showers once a day, and rarely have baths. Most Australians are very conscious to conserve water, and try to have short showers. Our hot water systems can have limited hot water, so if showers run for a long time the hot water can run out. Please be considerate of your Homestay Family and keep your showers to a maximum of five - ten minutes.
Most Australian parents assign jobs for their children and they share in the household responsibilities. By doing this, families support each other and children become more responsible and independent. It is reasonable that your homestay parents may assign some small chores for you to do, or ask you to help another family member to complete a job like setting the table, or cleaning up after dinner. You should not be expected to do large, heavy jobs like gardening. Offering to help before you are asked shows maturity and courtesy.
Australian bathrooms are not built for splashing water. Australians keep the water inside the bath or shower and never splash. You will be given a small towel called a ‘face washer’ or ‘flannel,’ for washing your face, a floor towel for your feet, and a larger towel to dry yourself. Australians use the same towel for up to a week, and hang the wet towel on the rail in the bathroom to dry it. Make sure you also leave the bathroom dry once you have finished.
3.2.7 Attending Church If you attend church in your home country, then it’s expected you will find a church here and attend regularly. Reedy Creek Baptist Church is the host Church of Hillcrest Christian College. It has Sunday morning and evening services, and a Friday night Youth Group. Your Homestay Family may invite you to attend their church with them, or the HILC staff are able to help you to find a church that suits your needs. Many churches offer a Youth Group, which usually takes place on a Friday night for High School students, and offers a range of fun activities. Youth Group are a great way to meet local students, make friends outside of Hillcrest, and practise your English.
3.2.4 Bedrooms In Australia, bedrooms are considered a private place. You should never enter another person’s bedroom without knocking first, and waiting to be invited in. Your room will also be your private space and members of the family should knock and wait before they come into your room. Never open private desks or drawers of bedroom cupboards that belong to others. Other children in the family should respect your privacy, and should ask permission before entering your room or touching any of your belongings. •
You should not entertain friends in your room with the door closed.
•
Wet clothes should not be dried in your room. Ask your homestay mother what to do with them. Australians usually dry wet clothes outside, or in a clothes dryer.
•
Food should not be kept or eaten in your room as it attracts mice and insects.
3.2.8 Communication Australian families may communicate differently to your own family. Conversations may be quiet and orderly, in some homes, while others may be quite noisy and hectic. Family members may call out to each other from different rooms, and parents may have noisy conversations around the house. This is normal behaviour in most Australian families, and there is no need to be worried by this. If you have concerns, please feel free to discuss them with a HILC staff member.
3.2.5 Bedtime Australians do not generally stay up at night beyond 10pm, especially on school/work days. Secondary Students need approximately 8 - 10 hours sleep to be able to concentrate and work well the next day. It is important that you do not stay up late playing computer games, or spending time on social media. Your main priority is achieving well at school.
Communication is very important with your Homestay Family. Spend time talking with each of the members of the family, learning about them and helping them get to know you. Share about your family and your life in your home country. Be sure to talk politely and honestly with your homestay parents about any questions or concerns you have.
3.2.6 Chores around the house
3.2.9 Equality
There are no servants in Australian homes, and in most families, all members are responsible for the cleaning, cooking, washing, gardening and general maintenance of the house. You will be expected to make your bed each day and to keep your bedroom tidy. You will also be expected to clean up after yourself. An example of cleaning up after
Australian law and culture treats men and women as equal. Husbands respect their wives and treat them as equal leaders in the family. For this reason, it is very important that you give equal respect to your homestay mother and father. No member of the family is regarded as more important than another and this means that -9-
older children in the family are not more important than younger children. Older children do not have the right to give orders to younger children in an unkind manner.
your meal should be paid for by them. If you choose to dine out with friends and not eat at home, you will be required to pay for your meal with your friends. It is important that you let your homestay parents know of your plans before they start preparing for the meal.
3.2.10 House Keys If you are given a house key, keep it on a key ring, take care of it and ensure that it is returned on your departure from the homestay. Do not bring anyone into your homestay, unless you have checked with your Homestay Family first.
3.2.14 Mobile Phone •
Every International Student in should have an Australian mobile phone. Make sure you give your phone number to your Homestay parents and the Homestay Coordinator. Store your Homestay phone numbers and the Homestay emergency number (0408 517 889) in your phone.
•
Your mobile phone should always be switched on during the weekend and when you are not at home, to enable your Homestay Parents to contact you.
•
Please do not speak on your mobile phone after your Homestay Family has gone to bed at night.
•
Students can only use their Homestay Families’ home phone for incoming calls, or with a prepaid phone card.
3.2.11 Internet You will be able to access the internet for educational purposes when you are at school. At your Homestay, internet access will be available for educational purposes and basic communication as well. Internet access is not cheap in Australia, so your homestay parents may place limitations on the amount of internet you are able to use. Students should use their computer and internet in a shared family area or study room, and not their bedroom. 3.2.12 Meals Your homestay is responsible for providing you with three substantial and nutritious meals a day. Australian food may be very different from what you are accustomed to so it will take time to adjust, but we encourage you to regularly try new foods. It is important that you eat often to maintain good health and concentration.
3.2.15 School Permission Forms You should not ask your Homestay parents to sign any College permission forms for school camps, tutoring, medical information etc. Any permission forms must be signed by the HILC Homestay Coordinator.
Breakfast is usually something you serve yourself, so allow yourself enough time in the morning to prepare breakfast. Your Homestay parent will usually pack you a morning tea and lunch for school each day. If you would rather buy your lunch at the canteen with your own money, politely explain this to your Homestay parents, so they are not making a lunch for you if it is not required.
3.2.16 Homestay Family Pets Many Australian families have pets, and they are usually much loved members of the family. Treat your Homestay pets with respect and enjoy getting to know them, but talk to your Homestay Parents if you have any concerns about hygiene or safety.
You are expected to eat with your Homestay Family for dinner. If you will not be home for a meal, you must tell your Homestay Parents before they start preparing the meal. If you feel you need something extra in your diet (e.g. rice or beans), or less of something (fats or dairy products), speak to your Homestay Parent.
3.2.17 Social Activities It is important that you discuss your social plans with your Homestay Parents before you make any arrangements, and make sure you tell them:
When you first arrive, your Homestay Parent will probably ask questions such as “Are you hungry?”, “What foods do you like best?” and “Did you like your lunch?” You are a part of your new family so it is important that you answer these questions politely, but honestly.
•
Where you are going
•
What time you will be returning home
•
What transport you will be using
It is good manners in Australia to thank the person who prepared the meal.
•
Who you will be with
If your Homestay Family does not consider your destination to be safe, they will not allow you to go out. This is their right and responsibility as your primary caregiver.
3.2.13 Meals: Dining Out If your Homestay Family dines out at any time, the cost of - 10 -
In Australia, the weekend is used to have fun and relax, and also prepare for the coming week. If you are spending all weekend socialising, you are not giving enough time to your academic studies. As you are in Australia on a student visa, your studies should be your priority.
3.2.20 Transport Your Homestay Family will either drive you to and from school every day, or organise for you to catch the College bus. Please see HILC Staff if you have any concerns about transport.
If your Homestay family, or the College, feel that you are spending too much time socialising and your studies are being adversely affected, an interview with the Head of Teaching, Learning and Global Education will be arranged to discuss these matters.
On weekends, you may ask your Homestay Family to drive you somewhere, but it is important to remember your Homestay parents are not a taxi service. Make sure you give your Homestay Parent enough notice so that they can try to drive you. It is a good idea to learn how to use the public transport system (i.e. buses and trains.) and your Homestay Family will help you get information about public transport. Homestay Students are not allowed to use public transport after dark, and must arrange for Homestay Parents to pick them up, or taxi.
3.2.18 Sleepovers A sleepover is when you stay the night at a friend’s house. This is a privilege, but not a right, so you must not assume that you will be allowed to have a sleepover. Your parents or Homestay Family CANNOT approve sleepovers, and they can only be approved by the Head of Teaching, Learning and Global Education, at least 48 hours prior to the sleepover. To seek permission for a sleepover, you must: •
Complete the Permission for Sleepover Form
•
Have your Homestay Parent, and the parent of the home you wish to stay at, sign the from
•
Give it to the Head of Learning and Global Education for approval.
3.2.21 Washing and Ironing The Homestay Parent is responsible for washing and ironing your clothes, unless you ask to do it yourself, or if you want some clothing washed quickly. It is important to follow your homestay parent’s instructions when using their washing machine and iron.
3.3
HOMESTAY EXPECTATIONS AND CODE OF CONDUCT
While you live with an HILC approved Homestay Family you are required to meet your Homestay Student responsibilities as follows:
3.2.19 Toilets Australians use western-style pedestal toilets, and we sit on the toilet seat and never stand on it. Once we have finished, we push the button on top of the toilet cistern to flush the toilet. If a male wishes to stand to urinate, they can, but first they must lift the seat and afterwards they put the seat back down. Females who use sanitary pads and tampons, dispose of them in a paper bag and place them in a small rubbish bin in the bathroom. They should never be flushed down the toilet, as the toilet will block and it would be very embarrassing. You should never wet the toilet seat or the floor.
- 11 -
•
Stay with your Homestay Family for a minimum of 10 weeks, before you can request a change, unless there is an emergency
•
Advise HILC immediately of any concerns for your health or welfare which may arise in your Homestay environment
•
Show respect and courtesy to your Homestay Family
•
Spend time each day participating in family activities, building positive relationships and clear communications with your Homestay Family
•
Respect and adhere to guidelines/rules for living with your Homestay Family. This may include minor chores like washing up
•
Ensure your Homestay Parents know your mobile number and where you are at all times
•
Ask your Homestay Parents for permission to attend social outings, before the day of the event and advise them of any meals you will miss. No social outings are allowed from Monday – Thursday, unless related to a College activity
•
Ask your Homestay Parents before inviting friends over
•
Pay for any damage that you cause to your Homestay Family’s property
•
Do not visit or download material from pornographic websites or gambling websites
•
Do not use public transport at night due to safety
Follow the curfews for International Students below and the instructions of your Homestay Parents, regarding social activities Curfews for Social Activities: •
13 years old and younger - No unsupervised outings at any time. You are not allowed to stay home without adult supervision.
•
14 years old - Unsupervised social outings are allowed only during the day.
PLEASE NOTE:
•
15 – 16 years old - Unsupervised social outings during day, and at night on the weekend until 8pm.
Students are not allowed to be in
17 years old & older - Unsupervised social outings during the day, and at night on the weekend until 10pm.
at night. It is also unacceptable and
•
Surfers
Paradise
and
Broadbeach
unsafe for students to be involved in loitering in any public spaces at night.
PLEASE NOTE: Students are not allowed to be in Surfers Paradise and Broadbeach at night. It is also unacceptable and unsafe for students to be involved in loitering in any public spaces at night. 3.3.1 Your Homestay Family’s Rules Your Homestay Parents will have some rules to ensure your stay is a safe, successful and positive one. These expectations may be different to those in your own home, and so you may need some time to adjust to them. If you have any concerns about these expectations, ask your Homestay Family to explain the reason, or speak to the Head of Teaching, Learning and Global Education. These rules should be fair, and complement the Hillcrest Code of Conduct for International Students. Your Homestay Family will discuss their expectations with you, and give you a written copy, and you are expected to follow the rules and expectations of your Homestay Family during your Homestay experience.
- 12 -
4. YOUR ACADEMIC SUCCESS
4.1 INTERNATIONAL STUDENT ACADEMIC SUPPORT
4.1.4 After School Tutoring
4.1.1
A variety of free tutoring is available to you after school from Monday – Friday. These opportunities are voluntary, but helpful to ensuring your academic, and include:
English as a Second Language (ESL) Program
Hillcrest Christian College offers an excellent level of English support to International students at all year levels. Our ESL teaching staff are registered and TESOLtrained professionals, with extensive experience in helping students to master the English language, and successfully integrate into Australian education. At Hillcrest, ESL is offered as a timetabled subject with the same hours of study as a mainstream subject — 5 x 40 minutes lesson each week in the Senior Learning Community (Years 7-12), and a total of 300 minutes for the Junior Learning Community (Prep - 6). Students are placed into one of the four ESL classes depending on their needs, to ensure they receive the most appropriate ESL support:
•
Extra lessons with the teacher to help consolidate your understanding of course work
•
Small group tutoring lessons on Maths, Science and English
•
Informal meetings with your teacher about specific questions you may have.
These opportunities are voluntary but helpful to ensuring success in your academic achievements.
4.2
YOUR ACADEMIC RESPONSIBILITY
A core focus at Hillcrest is to ensure that students gain a good understanding of content, and develop skills in:
•
Primary Integration ESL Program
•
Junior Low Intermediate Program (ESLA)
•
Collaboration
•
Intermediate Program (ESLB)
•
Self-organisation
•
Senior Advanced Program (ESLC)
•
Real world problem solving and innovation
•
The appropriate use of technology for learning
•
Effective communication
The aim of our ESL Program is to prepare you to be successful in mainstream classes as soon as possible. If you have advanced English mastery, you may move to the mainstream course without ESL support. To do this you will be required to provide proof of achieving a minimum IELTS score of 6 or equivalent in all areas.
An important part of Hillcrest’s curriculum, is the integration of new and emerging technologies into the learning process, to help our students build the skills and capacities to be successful in our modern world.
4.1.2 English as an Additional Language (EAL) Program
4.2.1 Homework and Assessment Tasks
In Years 10 – 12, Students can enrol in an alternate English subject that still meets the requirements for entrance into universities. EAL has the same rigour of the traditional English subject, but focuses on modern academic English to prepare ESL Students for University.
You are expected to complete homework and assessment tasks at home, in addition to your classroom work. The guide below outlines the approximate amount of time that you should spend on homework and assessment tasks each week:
4.1.3 JumpStart Academic Success Program
•
Years 7 – 9: 6 - 9 hours per week
•
Years 10 – 12: 9 - 15 hours per week (more time may be required during busy assessment periods)
We understand the importance of helping you to successfully complete assessment tasks for your mainstream subjects, so our JumpStart Academic Success Program provides Years 7 – 12 students the opportunity to receive extra help with homework, assignments and exam preparation. Classes consist of: •
One or two compulsory classes per week after school
•
Access to qualified teachers
•
Small group tuition and individual attention
•
Proofreading and editing support
•
Year 11 and 12 IELTS and QCS support
•
No additional cost.
4.2.2 Assessment Tasks Students in Australian education are assessed in a variety of ways and these may include:
- 13 -
•
Written exams
•
Assignments and projects
•
Oral presentations
•
Research experiments and reports
•
Podcast and vodcast presentations
•
Visual journals
•
Practicums
For most assessment tasks you will be given an Assessment Task Sheet. This important document will explain what you need to do to successfully complete the assessment, including due dates for your draft and final submissions. Assessment Task Sheets are not provided for written exams.
You are plagiarising when you:
4.2.3 The Assessment Process For many assessment pieces you will be required to: •
Submit a draft copy of your assignment to your JumpStart teacher before the draft due date so they can check that you are on the right track
•
Submit your draft copy assignment to your subject teacher on the draft due date
•
Make changes to your assignment based on the feedback from your subject teacher
•
Submit the final copy of your assignment to your subject teacher on the final submission due date
•
Copy someone else’s words or ideas
•
Forget to give a source citation (a citation is when you write down the source of where you obtained the information you are quoting directly)
•
Use too many words from a source that it makes up most of your work, even if you cite the source
When you plagiarise an assessment piece at Hillcrest •
The section that is plagiarised will not be marked, and you may fail the assessment
•
You may have to redo the assessment piece
•
You may receive a detention or suspension
•
Continued plagiarism may result in your enrolment at Hillcrest being cancelled.
To avoid plagiarism:
4.2.4 Due Dates Due dates are important and students are required to submit assessment tasks on time. If you are unable to do this due to illness, then you are required to submit an Application Form for Extension, with a medical certificate from a doctor. This form is found on the Parent Lounge.
•
Be careful to use your own words
•
Take notes from other sources but rewrite them as full sentences using your own words. This is called paraphrasing
•
Always keep a record of your sources (websites, books, journals) and reference them in your assignment
•
Use direct quotations at the start and the end of a passage that you are taking directly from a source, e.g. “70% of the human body is made up of water…” (Wright, 2012).
•
Add a reference list or a bibliography at the end of your assignment
•
Visit www.citethisforme.com/harvard-referencing to learn more about referencing.
4.2.5 Academic Integrity and Plagiarism When you study in Australia you are required to show academic integrity in your assignments and exams. This means that you cannot copy, or use someone else’s words, and submit them as your own words. Copying from someone else is called plagiarism, and is not permitted at Hillcrest Christian College. - 14 -
5. WHAT DOES IT MEAN TO BE PART OF A CHRISTIAN COLLEGE?
Hillcrest Christian College is based on the principles and beliefs of Christianity. We welcome students from a wide variety of backgrounds and religions, and respect the right of every person to decide on their own beliefs, but as part of Hillcrest Christian College you will learn about Christianity from Christians, and from the Bible.
“God so loved the world that he gave his one and only Son. Anyone who believes in him will not die but will have eternal life. God did not send his Son into the world to judge the world. He sent his Son to save the world through him.”
Christians trust the Bible as God’s word, and believe it teaches people about God and his plan for all people, and teaches us that: •
We were created by God
•
God loves us and wants a relationship with each of us
•
Every person is born with a tendency to sin and this sin, large or small, separates people from God
•
God took human form (as Jesus Christ) to come to earth and pay the costly penalty for sin, by dying on the cross for all people. He rose from the dead three days later, triumphing over sin and death
•
God offers forgiveness from sin to everyone
•
Anyone who accepts God’s gift of forgiveness, believes in Jesus Christ and is willing to follow Him, and will receive salvation and eternal life
•
Jesus teachings focused on loving God and loving one another. Christians are called to love, help and encourage others in all we do.
(The Bible - John Chapter 3, verses 16 - 17)
- 15 -
6. HILC CODE OF CONDUCT
6.1 INTRODUCTION
Acceptance: Show acceptance and respect to others
Hillcrest is your welfare provider and is ultimately responsible for your safety and wellbeing. When you enroll at Hillcrest, you commit to following the behavioral expectations, values and standards of the College, and must adhere to these inside and outside of the school classroom. The following International Students’ Code of Conduct is a summary of expectations for Hillcrest International students to ensure your own safety and success at Hillcrest:
Maintain satisfactory grade across all subject (minimum C-)
•
Ensure your classwork, homework and assessments are completed on time to the best of your ability
•
Seek additional help if required
•
Be organised and punctual for classes
•
Be attentive and respectful in class, cooperate with your teacher and ensure you do not disrupt other students’ learning
Verbal abuse, insults and social exclusion are not allowed
•
Report harassment or bullying
•
Be polite and use good manners
Justice: Be fair and tolerant in your attitude and actions towards others
Academic Performance •
•
•
Damaging other people’s property or College property is not allowed
•
Seek permission when borrowing someone else’s property
•
Return found items to their rightful owners
Opportunity to Learn: Ensure you make the most of every learning opportunity •
Be attentive and responsive in class
•
Do not disrupt other students’ learning
6.2 UNIFORM
Attendance and Punctuality
Hillcrest uniforms are available for purchase from the uniform shop. Students must adhere to the College Uniform Policy below, to ensure you wear your uniform correctly at all times:
•
Strive to attend all classes, every day of each term
Boys
•
Submit a letter from your Homestay Parent to the HILC Office, if you are absent from school
•
White College shirt, worn tucked in
•
College tie (compulsory Term 2 and 3)
•
Submit a medical certificate to the HILC Office, if you are absent due to sickness for more than two days, or when you are absent with sickness for one day during exam week
•
College dress shorts with long College socks, or College dress trousers with short navy blue or black socks
•
Participate in College activities outside of school hours, as required.
•
Plain black leather belt with no logos allowed
•
Black, lace up, polishable leather school shoes
•
College woollen jumper
Please note: Any other pre-planned absences must be approved in advance by the Head of Teaching, Learning and Global Education. If you fail to attend at least 80% of your full time course, you are in violation of your student visa, and your enrolment is at risk of being cancelled.
•
Formal hat for Years 10 - 12
•
College blazer for Years 10 - 12 (compulsory Term 2 and 3)
Community Involvement
•
White College blouse with button on College tie
•
Make an effort to speak in English during College hours
•
College tartan skirt, at knee length
•
•
Try to make friends with Australian students
Short white College dress socks or navy coloured stockings, for formal occasions
•
Black, lace up, polishable leather school shoes with a heel. Buckle shoes, flat soled or ballet shoes are not acceptable
Safety: Be safe in the way you act
•
College woollen jumper
•
Physically hurting others is not allowed
•
Formal hat for Years 10 - 12
•
Aerosols, highlighters and matches are not allowed
•
College blazer for Years 10 – 12 (compulsory Term 2 and 3)
•
Follow the Acceptable Use of Technology Policy.
Girls
Follow the Community expectations:
- 16 -
SPORT UNIFORM
SCARVES AND GLOVES •
The Hillcrest sport uniform consists of a sports shirt and shorts. Students must also wear the Hillcrest sports socks and appropriate sports runners, joggers or cross-trainer shoes. Canvas shoes, skate shoes or basketball high tops are not suitable. The sport uniform should be worn when students are: •
Competing in interschool sports competitions or sports days
•
Competing in interhouse carnivals (house shirt)
•
Attending their practical lesson days for Physical Education and/or Dance
In winter, scarves and gloves may be worn as long as they are plain navy blue or black.
6.3 MAJOR BREACHES TO THE CODE OF CONDUCT The following behaviours are unacceptable at any time, both during College hours and outside of College hours, and will jeopardise your enrolment at the College:
HATS
•
Purchasing and/or consumption of alcohol and other non-prescribed drugs
•
Smoking
•
Entering places of adult entertainment (including nightclubs, casinos and bars)
•
Students should have their own College hat and bring this to school everyday
•
Any significant and/or disrespectful behaviour
•
Students are required to wear their College hat whenever they are in the sun
•
Any indecent or inappropriate sexually explicit behaviour
•
Years 10 - 12 are required to wear their formal hats to and from the College everyday
•
Continued and blatant disregard for homestay rules and curfews
•
Obtaining tattoos or piercings during your course
•
Having any type of weapons in your possession (including knives).
HAIR •
Hair grooming, styling and colouring must present a conservative style (no extreme hairstyles)
•
The College has the right to label a hairstyle as ‘unacceptable,’ and request immediate change
•
Boys’ hair should be no longer than collar length. It should not cover the ears, and must be kept off the face at all times. Facial hair and sideburns are not permitted
•
Girls’ hair should be tied back if longer than the collar, and should be kept off the face
•
Only plain hair ties are to be used, in the College colours of are red or navy blue
6.4
regular
offensive
or
AUSTRALIAN LAW AND HILC POLICY
A condition of your enrolment is that you obey Australian laws and regulations at all times and this includes: •
Not driving a car without an Australian driving licence. To obtain an Australian driving licence you are required to follow the relevant HILC policy (refer to Section 7.1.3).
•
Obtaining a part-time job. You should seek permission from HILC in order to be able to obtain work, in accordance with the Queensland Child Employment Regulations and your student visa restrictions (refer to Section 7.1.4).
MAKEUP •
A very small amount of tinted moisturiser that closely matches the skin colour is optional
•
•
Eyeliner, mascara, eye shadow, fingernail polish, false fingernails and blush are not permitted
Not being in Surfers Paradise and Broadbeach entertainment areas at night.
•
Not loitering in any public spaces at night.
6.5
JEWELLERY •
Boys are permitted to wear a watch to school, but no other jewellery
•
Girls are permitted to wear one set of small plain studs in their ears, and a watch, but no other jewellery
•
No visible tattoos, body piercings or other adornments are allowed
In Australian, once you have turned 18 years of age, you are considered to have the rights and responsibilities of an adult. Even though you are an adult when you are 18 years of age, as a Hillcrest student, you are still required to follow our International student code of conduct. The following exceptions:
UNDERGARMENTS •
THE AUSTRALIAN LEGAL AGE
•
No undergarments should be visible under the uniform, or of a type that draws attention to themselves - 17 -
Students who are 18 years or older are allowed to travel by rail train in the day time to the airport.
7. IMPORTANT PROCEDURES
7.1 PROCEDURES 7.1.1
7.1.3 Obtaining Your Driver’s License
Feeling Sick
International students at Hillcrest must obtain a Queensland driver’s licence if they wish to drive a vehicle in Australia. If you intend to complete university studies in Australia and want to get a driver’s licence, it is a good idea to start the process in Year 11, so that you can focus your attention on your studies during Year 12.
If you are feeling sick outside of school time, notify your homestay parents so that they can take you to a doctor, if necessary. Be sure to ask for a medical certificate if you visit a doctor and are absent from school for two days or more. If you are feeling unwell at school, you should visit the First Aid Office to be seen by our College Nurse. In class, ask your teacher to give you permission to be excused from class to see the Nurse. Your Overseas Health Cover Insurance membership with Medibank Private has been set up before your arrival. Your membership will be activated at Orientation and your health card will be sent to your Homestay address. We encourage you to take the time to read about the services available to you, and to register online so that you can make claims without having to visit the Medibank Private office. You will need to take your health card with you every time you visit a doctor. Keep it safely in your wallet and advise your Homestay Family if you lose it. Always remember to obtain and keep your receipt of payment. You will need the details on this receipt to make an online claim.
•
You can apply for a learner licence in Queensland when you turn 16, but if you are under the age of 18 when you wish to apply, you must submit a letter/ email of permission from your parent, to the Head of Teaching, Learning and Global Education.
•
You must pass a written road rules test before you can get your learner licence. To prepare for the written test, you will need to study our Queensland road rules. Practising the test online will help you prepare.
•
To obtain your provisional licence, you must complete 100 hours of supervised driving on a learner licence. You are required to have driving lessons with a professional driving instructor for your first 10 hours of driving, which will count as 30 hours toward your 100. You will then need to complete a further 70 hours with a driving supervisor, and these times and distances must be recorded in your learner licence logbook.
•
You may have a family friend or relative on the Gold Coast who is willing to act as your driving supervisor, but you must still complete the first 10 hours with a professional driving instructor. HILC must receive a signed letter of permission from your parents, which allows a person to be your driving supervisor while you practise driving. The supervisor must have had their open Queensland licence for at least one year, and have not had a suspended, cancelled or expired licence.
In many circumstances, you will be required to pay the doctor’s bill after your appointment and then apply for a refund from your Health Insurer. 7.1.2 Holidays and Travel Forms You are not permitted to miss school days when you go home for the holidays. Homestay Parents should supervise your flight bookings home, to ensure that you are at school for the first and last day of each term. If you are travelling home for the holidays, you must complete a Travel Details Form and submit this with your flight itinerary to the HILC Homestay Coordinator, at least four weeks prior to your departure. Homestay students must obtain written permission from the Head of Teaching, Learning and Global Education if they intend to travel anywhere in Australia. Travel within Australia may be approved when:
To complete your logbook correctly: •
You must record 100 hours of supervised driving experience
•
You are travelling with your Homestay Family, or another Hillcrest Homestay Family
•
Your 100 hours must include 10 hours of night driving (between sunset and sunrise)
•
You are travelling to/with a blood relative, approved by your parents
•
All entries must be recorded in minutes (instead of hours and minutes) to make it easier to calculate
•
You are travelling to/with an adult that has been approved by both parents and HILC
Please Note:
•
You are over 18 years old and your travel arrangements have been approved by your parents and HILC
•
- 18 -
It is not the obligation of your Homestay Parent, or the staff of Hillcrest Christian College, to be a learner licence supervisor.
•
It is important to note that car insurance policies vary, and volunteer supervisors should check the details of their policies and how they relate to learner drivers. Any arrangements regarding insurance between the student’s parents and the volunteer supervisor are their responsibility, and do not involve Hillcrest Christian College.
Who should I tell if I am not feeling safe at school or home? You can talk to any staff member in the Hillcrest International Learning Community. If you are uncomfortable with speaking to them, you can also talk with your Life Group Teacher, Year Level Coordinator or College Chaplain. If you do not want to speak face-to-face with a staff member, you may like to write a letter or email.
7.1.4 Part Time Work on a Student Visa If you wish to obtain a part time job, you must get written permission from your parents, and show the Head of Teaching, Learning and Global Education. Your education must be your primary focus, and we recommend that International Students do not work during Year 12, due to the extra pressure in the final year of school.
What will happen if I talk to a staff member? If the concern is worrying you but not causing you immediate harm, then the member of staff will discuss ways to solve your problem. If the concern is serious, and you are being harmed or in danger of being harmed, the staff member will report it to the Head of Teaching, Learning and Global Education, who may also report it to the Executive Head of College.
You will be required to meet the following criteria: 1.
You have studied in Australia for 6 months or more
The staff member will keep your concerns confidential, but if he/she suspects immediate or potential harm to any Hillcrest student, then both our College Policy, and the law, states that the matter must be reported to the Executive Head of College.
2. You are achieving a B+ grade average (while working, your grades must not decline) 3. You may only work up to 40 hours every fortnight during school term (as a condition of your student visa)
7.1.7
4. You are able to work longer during school holidays, but must adhere to your student visa conditions
Travelling in Other Student’s Cars
Homestay students must not travel in a car driven by another student without the written permission of the HILC.
5. You must be 13 years or older (a legal Queensland requirement)
7.2
7.1.5 Safety
COMPLAINTS AND APPEALS
•
You must walk in a group of at least two or more
On Page 26 is a flowchart to help students understand the Student Visa Complaints and Appeals process. For support in understanding the process, please contact the Head of Teaching, Learning & Global Education.
•
Walk near the fence line, rather than street kerb
7.3
•
Do not talk to anyone you don’t know, even if they ask you for directions or general help
•
If you feel you are in danger, call loudly for help and run to the nearest house to call your Homestay Parents immediately, or the College (emergency number: 0408 517 889).
Living and studying in Australia is an exciting adventure, but can also present a range of cultural, social and academic challenges. It can be even more difficult to face these challenges away from your usual support networks, such as friends and family, but HILC is always available to support you and this advice may also help:
If you walk to or from school:
ADJUSTING TO LIFE IN AUSTRALIA
Listen, observe and ask
7.1.6 Student Protection
Adjusting to a new culture and way of life takes time. Allow yourself time to observe those around you and their patterns of verbal and non-verbal communication. Ask questions if there are things you do not understand, as this will reduce confusion or misunderstandings.
Every student at our College has the right to feel safe at all times. If you ever feel that your safety is at risk, or you feel uncomfortable in a situation, get out of that situation immediately and tell someone you trust.
- 19 -
Get involved
7.4
OVERCOMING CULTURE SHOCK
Make an effort to be friendly. Get involved in extracurricular groups, establish friendships by getting to know people, and maintain an attitude of openness to new experiences. These are the best ways to gain a richer understanding of Australian culture and will ensure you enjoy your time here.
Culture shock happens when you feel out of place in an unfamiliar environment. The initial excitement of moving to a new country often subsides when new cultural expectations regularly challenge you. It is normal to feel stressed by these challenges, and this can turn into feelings of homesickness and frustration with your host country.
Maintain perspective
Overcoming Culture Shock
When confronted with difficulties, remind yourself that living and studying abroad is a challenge, and it is normal to feel a bit overwhelmed at times. Try listing the reasons you decided to study abroad in the first place, and the positive changes that have occurred in you since you arrived.
Once you realise you have culture shock, it will be up to you to make some adjustments to help you overcome it. Here are some steps to help you:
Keep some of your traditional routines and rituals
1. Recognition: Remind yourself that culture shock is a normal part of you’re the experience and that you may have some unusual reactions, such as feeling more emotional or sensitive, or losing your sense of humour.
This could include small things, such as continuing to drink a certain type of hot drink, or eating some of your traditional foods. It might include involvement in bigger events, such as celebrating a national day in your country of origin with a group of friends.
2. Be objective: Consider the differences between your home and Australia, and try to understand why your host country does things differently. Remember that these cultural customs seem logical to most Australians, just as your customs at home seem logical to you.
Maintain contact with your family
3. Set goals: Set some small daily goals that will help to redevelop your feeling of control. These should be tasks that you can easily achieve, like planning a short activity to get you out of your bedroom each day. If you feel that language is holding you back, set daily goals to learn more English, such as studying fifteen minutes more a day, or learning five new words a day. Achieving your daily goals will give you more self-confidence.
Communicate with those at home regularly about your experiences in Australia via email, phone or letter. This is important as it will keep you well connected with your social support network, and help your friends and family to understand your experiences. Have a sense of humour
4. Share your feelings: Talk to your Homestay Parents, staff from HILC, and friends, about your feelings in specific situations. They can help by listening, giving ideas and encouraging you.
Living in a different culture means you may find yourself in a range of unusual and confusing situations. Being able to laugh in these situations will remind you that it takes time to understand different cultures, and that it is ok to make mistakes.
(Source: Rotary International Youth Exchange)
Ask for help Don’t be afraid to ask for assistance or support if you need it. Hillcrest offers a friendly and supportive community culture and our teachers and students are always willing to help and support you. Relax and enjoy the journey Time will pass quickly, so make the most of every experience, and create memories to last a lifetime!
- 20 -
8. LIVING ON THE GOLD COAST
8.1
CULTURAL MANNERS
other visits. If you realise you are going to be late, try to contact the person to let them know.
8.1.1 Names
•
This is very important for visits to professionals, like doctors, as you may be charged money for being late or not turning up to the appointment.
If a couple is married, the woman will often take the man’s last name. (Mr and Mrs Smith).
•
In Australia, it is law that students are on time to school.
In Australia, many people like to make up a nickname for their friends. These are casual names that they don’t mind being called.
8.2
•
When writing your name in Australia, use the following format: first name, last name (eg. John Smith).
• •
8.2.1 Meals
8.1.2 Greeting people in Australia •
When meeting someone for the first time, it is usual to smile at them, shake their hand, say ‘hello’ and tell them your first name.
•
People who do not know each other, generally don’t kiss or hug when they first meet.
•
•
Australians generally eat three meals a day, and sometimes have a morning or afternoon snack in between: •
Breakfast is eaten in the morning and on schools days this will usually include cereal, toast or fruit. On the weekends Australians often like to cook a large, hot meal for breakfast, such as bacon, eggs, sausages and fried tomatoes, or pancakes.
Many Australians look at the eyes of the people they are talking to. They consider this a sign of respect that also helps them know you are listening. However, staring at the person for a long time is not customary.
•
Lunch is eaten around 12 – 2pm and is usually a light meal such as a sandwich, a salad or leftovers. Many people purchase their lunch from a canteen or a fast food shop.
If you are speaking to an adult, you would usually call them by their last name (e.g. Mr Smith; Mrs Brown), until they ask you to call them by their first name (usually when they know you better).
•
Dinner is the main meal of the day and is eaten in the evening. A traditional Australian meal will consist of meat (beef, lamb, chicken or sausages) and 2-3 types of vegetables. However, Australia is a multicultural society and people often eat a variety of International cuisine including Indian, Italian Thai, Chinese or Mexican foods.
•
Dessert is sometimes enjoyed after dinner and may include fruit, ice-cream, or something sweet.
8.1.3 Polite behaviour and manners •
•
•
Say “please” when you ask for something, and “thank you” when you are given something. Australians often think that people who do not use these words are being rude.
8.2.2 Eating
Say “excuse me” or “pardon me” when you want someone’s attention or to get passed them, or when you interrupt or bump into someone; or when you burp, sneeze or pass wind. Ask for something as a question when you need it, for example, if you are thirsty say “Can I have a drink please?” and not “I want a drink.”
8.1.4 Spitting and blowing your nose •
Australians consider spitting on the ground as rude.
•
Australians usually blow their noses into handkerchief or tissue, not onto the footpath.
a
8.1.5 Being on time •
EATING IN AUSTRALIA
You should always try to be on time for meetings and - 21 -
•
You will notice that Australians eat with their mouths closed and chew their food quietly. Even when drinking they try not to make a noise. All eating and drinking noises are considered impolite.
•
Talking with food in your mouth is considered impolite.
•
Picking up a bowl and shoveling food into your mouth is not a usual way that Australians eat
•
Meal times are an opportunity for lots of family conversation.
•
Using mobile phones during meal time is considered bad manners in many situations.
•
Australians love to eat outdoors and a BBQ or picnic
is a typical way to enjoy a weekend meal. Most homes have a BBQ and these are also readily available to use at parks and beaches.
8.3
TIME CUSTOMS IN AUSTRALIA
•
The most widely accepted credit cards in Australia are Visa and MasterCard.
•
ATMs are available to withdraw cash and check your account balances, and are found at most shopping centres, banks, service stations and local shops. They are available 24 hours a day.
8.3.1 Time Zones •
Gold Coast, Queensland Time Zone - (AEST) Australian Eastern Standard Time and is GMT/UTC + 10:00h during Standard Time.
•
You can also withdraw money using EFTPOS at many supermarkets, department stores and petrol stations.
•
Gold Coast does not have Daylight Saving Time during summer.
•
Try to use the ATM from your bank, as using another bank’s ATM works but costs up to $2.50 extra per transaction. Ask a friend, or your homestay parent, to come with you to withdraw cash from the ATM, especially after dark.
•
Internet banking is common and easy to use in Australia. Be sure to ask about it when you open your account.
8.3.2 Time Habits •
•
In Australia, people usually wake up between 6am - 7am during the school week, depending on when school starts and their mode of transport. They may sleep in later on the weekend, depending on activities. People usually go to bed between 9pm - 10pm, depending on their age and what time they need to get up in the morning.
8.4
8.4.4 Money and Safety •
We highly recommended that you DO NOT carry large amounts of cash, count your money in public or give your PIN to anyone else.
•
Ask someone to go with you if you need to withdraw money from an ATM, especially at night.
MONEY AND SHOPPING IN AUSTRALIA
8.4.1 The Currency •
Currency: Australian dollar
•
Symbols: A$
•
International Monetary Code: AUD
•
Currency Sub-Units: Cent (c) = 1/100 of a dollar
•
Denominations:
•
Notes: $5, $10, $20, $50, $100
•
Coins: 5c, 10c, 20c, 50c. $1, $2
8.4.5 Shopping and Services in Australia •
Business hours for most shops are: Monday - Friday: 9am - 5:30pm Saturday: 9am - 5pm Sunday: 10am - 4pm
•
Large department stores may open earlier and close later.
•
Supermarkets (food stores) are usually open: Monday - Saturday: 7am - 9pm Sunday: 9am - 6pm
•
Negotiating prices is not common in Australia, unless you are purchasing expensive items like furniture or electrical goods, when it is common to negotiate a discount, especially if you are using cash.
•
Tipping a worker, like a waiter, is also not common and therefore not necessary.
•
Be sure to compare prices in a number of shops to ensure you are getting the best price.
8.4.2 Cost of Living Examples Rent:
$180 - $650 per week
Haircut-female: $25 - $100 Haircut-male:
$20 - $50
Movie ticket:
$13-$25 (student discount might apply)
Medical:
$50 per consultation
Bus:
$15 return (special discount for students)
Books:
$20 depending on the book
Gas & Electricity: $20 - $30 per week Taxi:
15 minute ride could cost $10 - $20
Buy car:
$3000 - $50,000
8.4.3 Credit Cards and ATMS •
You can use a credit card for the same purposes as a debit card, but the interest rate is usually much higher than a debit card. - 22 -
8.5
THE CLIMATE ON THE GOLD COAST
each other’s safety and get help if needed. Children should always be supervised by an adult.
The Gold Coast has a comfortable subtropical climate that records approximately 290 days of annual sunshine, and enjoys an average temperature of 15 – 30 degrees Celsius all year.
Stick your hand up for help - if you get into trouble in the water, stay calm, and raise your arm to signal for help. Never swim at unpatrolled beaches
Summer: December to February
Never swim at night Never swim under the influence of alcohol
Temperatures range from 21 to 30 degrees Celsius (69.8 86 degrees Fahrenheit)
Never run and dive into the water Never swim straight after a meal
Autumn: March to May
8.7.2 The Surf Environment
Temperatures range from 15 to 25 degrees Celsius (59 to 77 degrees Fahrenheit)
Rips create a strong current running out to sea, and are the cause of most rescues performed at beaches. Rips are dangerous as they can carry a weak or tired swimmer out into deep water.
Winter: June to August Temperatures range from 10 to 24 degrees Celsius (50 to 75 degrees Fahrenheit)
The following features will help you identify a rip:
Spring: September to November
•
Darker colour, indicating deeper water
Temperatures range from 18 to 27 degrees Celsius (64 to 80 degrees Fahrenheit)
•
Murky brown water caused by sand stirred up off the bottom
8.6 CLOTHING
•
The Gold Coast is renowned for its coastal culture, and on hot days, people often wear beach clothing, including bikinis, on the beach and surrounds. This is very widely accepted on, and near our beaches.
Smoother surface with much smaller waves, alongside white water (broken waves)
•
Waves breaking further out to sea on both sides of the rip
People from other countries can choose to wear their national dress and this is accepted by Australians. This may include religious or customary items such as a monks’ robe, burqa, hijab or turban.
•
Debris floating out to sea
•
A rippled look, when the water around is generally calm
8.7
The following tips will help you get out of danger if you are caught in a rip:
AT THE BEACH
8.7.1 Beach Safety It is very important to understand the ocean if you spend time at the beach in Australia. The more you know about how waves, wind and tides affect conditions in the water, the better able you are to keep yourself, and others safe. Remember the F-L-A-G-S and Stay Safe Find the flags and swim between them - the red and yellow flags mark the safest place to swim at the beach. Look at the safety signs - they help you identify potential dangers and daily conditions at the beach.
•
Remain calm
•
If you are a strong swimmer, swim at a 45 degree angle across the rip and in the same direction as the current until you reach the breaking wave zone, then return to shore
•
If you are a weak or tired swimmer, float with the current, don’t fight it. Swim parallel to the shore until you reach the breaking wave zone, then swim back to shore or signal for help
•
Remember to stay calm and conserve your energy
8.7.3 Negotiating the Surf •
Ask a surf lifesaver for advice - surf conditions can change quickly so check with them before entering the water. Get a friend to swim with you - so you can look out for - 23 -
Before entering the surf, always make note of a landmark such as a building that can be seen from the water and used as a guide for maintaining a fixed position
•
When going out through the surf, negotiate the shallows by a high hurdle type of stride until the breakers reach your waist or until your progress is slowed
•
Waves of any size and force should be negotiated by diving underneath, giving you time to reach the bottom while the wave passes over. Repeat this process until you are in chest-deep water, then start swimming
•
In deep water, do not use extra energy trying to reach the bottom; instead duck dive to just below the turbulence. Wait for the wash to pass and then push or kick to the surface (off the bottom, if possible)
•
8.8
stingers, and do not enter water where crocodiles may live. A few species of Australian birds may become aggressive during hatching season (August – December), while they protect their young. Magpies are especially notorious for swooping pedestrians and cyclists, and can cause serious injury from their sharp beaks. During this season, avoid walking between tall trees and if you notice a magpie swooping ahead of you, turn and choose a different route. Cyclists often attach long plastic spikes to the top of their helmets to prevent magpies getting close to their head. 8.9.1
The majority of insects in Australia are not harmful to humans. Some insects bite and sting if they are threatened, so it is best to avoid touching them. Mosquitos do not carry malaria in Australia but can carry other diseases like Ross River Fever. Use mosquito repellent if you are outside for a long time at night or stagnant water.
Check your position by occasionally raising your head for a quick look when swimming on top of a swell
SUN PROTECTION
Australia has the highest rate of skin cancer in the world, which is caused by being exposed to the sun’s harmful ultraviolet radiation (UVR).The good news is, this can be prevented by using sunscreen to protect your skin and minimising your exposure to the sun.
These creatures pose a potentially deadly threat to humans, and if you are bitten or stung by one of these creatures you should stay as still and calms as possible, but seek first aid assistance immediately:
Follow these five steps to reduce your risk of skin cancer and protect your skin: 1.
Minimise your time in the sun between 10am and 3pm, and seek shade if you are outdoors
2. Apply SPF 30+ broad spectrum, water-resistant sunscreen 20 minutes before you go into the sun
•
All species of Australian snakes, including sea snakes
•
Funnel web spiders
•
Blue ringed octopus
•
Cone shell stings
For all other bites and stings, seek or apply basic first aid as follows:
3. Wear clothing that covers your skin to provide good sun protection 4. Choose a broad brim or bucket-style hat that will protect your face, neck and ears 5. Wear UV protective sunglasses
8.9
Insect Bites and Stings
DANGEROUS ANIMALS IN AUSTRALIA
Australia is home to a variety of native animals. Even if they seem friendly, do not touch or feed them - they are not used to close contact with humans and may hurt you. If you are visiting any of Australia’s beautiful parks or forests be wary of animals, and stay away from spiders, goannas, crocodiles, snakes, dingoes, cassowaries, and also wild pigs, cattle, horses and buffaloes. Be very careful about approaching any injured animal, such as kangaroos or possums, and never feed or play with wildlife. Native animals are timid by nature, but may become aggressive in the pursuit of food. In the warm waters of Tropical Queensland, you should also take care to avoid marine
•
Wash with soap and water and apply an antiseptic, if available
•
Ensure that your tetanus vaccination is up to date
•
Apply an ice pack to reduce pain and swelling
•
Take pain relief if required e.g. paracetamol, or an antihistamine (to reduce swelling, redness and itch)
•
Seek medical advice if you develop any other symptoms or signs of infection, such as a fever
•
Call the Australian Poisons Information Centre on 131 126 if you need more information or if symptoms persist.
8.10 STORM SAFETY Storms can happen anywhere, and at any time of the year, but are more common in Queensland from October – April. Severe storms can cause major damage to buildings, roads, - 24 -
trees and power lines, as they are often accompanied by torrential rain, strong winds, large hailstones, loud thunder and lightning.
that a guest to a BBQ will ask if they should bring any food to share.
In Australia, the SES is responsible for managing the cleanup and helping people during and after a storm. During a storm, there are things you can do to keep safe: •
Stay indoors and away from windows
•
Unplug sensitive electrical devices like computers, televisions and video recorders.
•
Listen to your radio for weather updates
•
Don’t use a landline telephone during an electrical (lightning) storm
If you are caught outside during an electrical storm: •
Get inside a vehicle or building, if possible
•
If in a group – spread out, keeping people several metres apart
•
Never walk through or drive through flooded water
•
‘Snag’ – This refers to sausages that are then cooked on a BBQ.
•
‘Chook’ - The term chook means a chicken, usually a hen.
•
‘Cuppa’ - A cup of tea or coffee ‘Drop by this arvo for a cuppa’ means please come and visit this afternoon for a cup of tea or coffee.
•
‘Loo’ or ‘dunny’ - These are slang terms for toilet. If you are a guest in someone’s house for the first time, it is usually polite to ask permission to use his or her toilet by saying ‘May I use your toilet please?’ Some people ask, ‘Where’s the loo?’
•
‘Fair dinkum’ – This means the truth. ‘Fair dinkum?’ when used as a question means, ‘is it really true?’
•
‘Crook’ - To be sick or unwell.
•
‘Flat out’ – Very busy.
•
‘Bloke’ - A man. If you ask for help, you may get told to ‘see that bloke over there’.
•
‘Mate’ or ‘cobber’ – A friend, often male.
•
‘How ya goin?’ – This means how are you, or how do you do? It does not mean what form of transport you are taking.
8.11 SLANG Our casual word usage or ‘slang’ may seem strange to people who are new to Australia. Some slang words are just shortened versions of longer words. If you are unsure what a slang word means, it is fine to ask the person who said it.
For more information on Australian slang www.cultureandrecreation.gov.au/articles/slang
Some common slang words are: •
‘G’day’ comes from ‘good day,’ which means ‘hello’.
•
‘Bring a plate’ - when you are invited to a party and asked to ‘bring a plate’, this means to bring a dish of food to share with your host and other guests. This is common for communal gatherings such as for school, work or a club. If you are unsure what to bring, you can ask the host.
•
‘BYO’ - when an invitation to an event says ‘BYO’, this means ‘bring your own’ drink.
•
‘Arvo’ - This is short for afternoon. ‘Drop by this arvo,’ means please come and visit this afternoon.
•
‘Fortnight’ - This term describes a period of two weeks.
•
‘Barbeque,’ BBQ, Barbie – this is a form of outdoor cooking, usually of meat or seafood over a grill or hotplate, using gas or coals. The host usually serves the meat with salads and bread rolls and it is common
visit:
8.12 COMMONLY USED ACRONYMS HILC
Hillcrest International Learning Community
CAAW Confirmation of Appropriate Accommodation and Welfare
- 25 -
COE
Confirmation of Enrolment
ESL
English as a Second Language
EAL
English as an Additional Language
IELTS
International English Language Testing System
OSHC
Overseas Student Health Cover
7.2 COMPLAINTS & APPEALS PROCESS
Diagrammatic Overview of Complaints and Appeals Processes (C&AP) St 8 This diagram should be checked and updated whenever there is a change in regulations about NC Standards 8 or related Standards or when existing policies need to be adapted or strengthened.
COMPLAINTS Student has a Complaint Student accesses informal internal C&AP □ COMPLAINT PROFORMA generated, □ Action & outcome recorded and filed. Issue is resolved No internal internally and informal informally. resolution Student advised to access internal formal C&AP □ LETTER generated and filed. □ NC D St 8.1 & 8.4 applies. □ C&AP begins within 10 working days of lodgement and finalised as soon as possible. □ Student enrolment must be maintained during C&AP. □ If applicable, welfare arrangements must be maintained during C&AP.
APPEALS NC St 7
Student is appealing school’s decision not to grant transfer to another provider.
NC St 10, 11
Student is appealing school’s intention to report for breach of visa conditions.
NC St 13
Student is appealing school’s intention to suspend or cancel their enrolment.
SCHOOL ADVISES STUDENT TO ACCESS INTERNAL FORMAL C&AP □ LETTER generated and steps taken to ensure student received letter. □ Student has 20 working days from day of receipt of letter to access C&AP. □ School undertakes to finalise process as soon as possible. □ Student enrolment must be maintained throughout C&AP. □ If applicable, welfare arrangements must be maintained during C&AP (“unless extenuating circumstances relating to the welfare of the student apply” under St 13.4). School provides student with WRITTEN STATEMENT OF OUTCOME AND REASONS within policy timeframe. □ Student complaint or appeal is resolved internally and Student complaint or appeal is not formally. resolved by internal formal C&AP. □ Any remedial or corrective action undertaken. □ All records filed. □ Student enrolment continues. Student is ADVISED TO ACCESS EXTERNAL C&AP via OSO www.oso.gov.au within stated timeframe. (See detailed information in Explanatory Guide for NC D for St 7, 8, 10 11 and 13.) □ If a student appeals the school’s decision not to grant transfer (St 7), the student must maintain their enrolment at the school (and welfare arrangements if applicable) until the completion of the external appeals process. □ If a student appeals the school’s decision to report under St 10 and 11, the school must maintain the student’s enrolment (and welfare arrangements if applicable) until completion of the external appeals process. □ If a student appeals the school’s decision to suspend or cancel a student’s enrolment because of misbehaviour under St 13, the school does not need to await the outcome of the external appeals process before changing the student’s enrolment status in PRISMS. External C&AP finds in favour of school. School takes External C&AP finds in favour of student. appropriate action and keeps all records of process on file. School immediately implements any decision and/or corrective or preventative action required and advises student of the outcome as per NC St 8.5 and keeps all records of process on file.
- 26 -
54 | P a g e 2 December 2015CR ICOS NO. 01043C
- 27 -
HILLCREST CHRISTIAN COLLEGE 21 Bridgman Drive, Reedy Creek Qld 4227 PO Box 2503, Burleigh Waters Qld 4220 07 5655 0950 | international@hillcrest.qld.edu.au | hillcrest.qld.edu.au Hillcrest Christian College is an Interdenominational Ministry of Reedy Creek Baptist Church and is operated by Hillcrest Christian College Ltd. CRICOS No. 01043C.
ACN 010381334 PRINTED JULY v2 2017
ABN 68 947 459 366