Resetting The Password Is Easier Than Ever Hikvision Device
Pain Points
End users or installers
I forgot the device password due to setting complicated password during activation. I forgot the password because I have not been using the password for too long. I did not know the device password set by installers.
End users
How do I reset the device password？
End users or installers
Ways of Resetting Device Password
Hikvision devices support multiple methods to reset passwords. Some easy and quick ways may free you from complex and time-consuming maintenance work on resetting password.
1
Reset Button
2
Validation Questions
3
Reserved Email
m SADP Tool 4 above. These simple and quick ways may help you to free from complex and time-consuming maintenance work on resetting password. IP Cameras
1
Hik-Connect App
2
Reserved Email
3
Validation Questions
4
GUID File
DVRs & NVRs Recommended ways
Recommended Ways for IP Cameras Easy
Quick
Reset Button 1
Power off the camera.
2
Bullet
Keep holding the reset button for more than 30 seconds. Meanwhile, power on the camera while holding the button.
Dome
• The location of reset button various from different camera models.
Validation Questions 1
Visit the website of IP camera and click “Forgot password”.
2
Answer all the questions correctly. Then it could be able to change the device password.
• Validation questions should be set in advance, so we highly recommend setting validation questions during activation. • The firmware should be V5.50 and above.
Recommended Ways for DVRs & NVRs Easy
Quick
Hik-Connect App 1
Click “Forgot Password” and choose “Verify by Hik-Connect”.
2
Scan the QR code on the GUI and get a verification code.
3
Key in the verification code and reset password.
• The Hik-Connect account should be bound with this device in advance, so we highly recommend binding the device to your Hik-Connect App account during activation.
• Available models:
NVR: 71Q/Q/K (V 4.30.005 and above); I series (V 4.21.005 and above) DVR: HG series (V 4.30.110 and above) ; 71/72HQ/HU/HT series (V 4.21.100 and above) ; M series (V.4.26.000 and above)
Reserved Email 1
Click “Forgot Password” and choose “Verify by Email”.
2
Scan the QR code on the GUI and a verification code will be sent to registered email.
3
Key in the verification code and reset password.
• The email address should be set in advance, so we highly recommend setting the reserved email address during activation.
Tips You can chat wtih Hik Robot for more guidance. Link: https://internationalchat.hikvision.com/webchat/index.html?appKey=af90eed80113af969375513b8b4fae59##msg18 You can follow the “Hikvision South Africa” on YouTube to get “4 Ways to Set You Free From Password Resetting” videos of resetting password. Link: https://youtu.be/YNwSYOHAJD4 If you can not reset the password in these ways, you can also fill in all info on Hikvision official website, Support->Reset Form Link: https://www.hikvision.com/africa/support/reset-form/
HIKVISION SOUTH AFRICA Technical Support: support.sa@hikvision.com Call Center: +27 (0)10 110 8228 WhatsApp Group: +27 (0)60 441 3111