DECEMBER 2025
THE IMPORTANCE OF INDIVIDUAL REDRESS Parliamentary and Health Service Ombudsman, Paula Sussex, on proving that complaints can make a difference
THE VIRTUOUS CIRCLE OF PATIENT CARE Practice Plus Group’s Ross Dowsett on the rise of the self-pay market
THE QUIET FIX FOR WAITING LISTS Henry Maas explains why referral triage needs to move centre stage
www.healthcaretoday.com