Haute Grandeur, The Best in Hotels, Spas and Restaurants June 2026

HOTELS | SPAS | RESTAURANTS

Welcome

Conscious travel is not defined by aesthetics alone, but by intention. While many hotels may appear similar in design, the true distinction lies in the purpose behind the experience they create.

Some properties are built to impress, while others are shaped by a deeper commitment to how guests connect with place, people, and culture. This intention influences every detail—from service philosophy to sustainability mindset and the emotional resonance of a stay.

At Haute Grandeur, our vision is to exceed expectations by recognising and celebrating properties that lead with purpose and authenticity, where excellence is consistently lived and delivered throughout the guest journey.

We invite travellers to explore, read, and reserve stays at these intentional destinations around the world, or to dine at our awardwinning restaurants and unwind in our acclaimed spas—where every experience is designed to be meaningful, memorable, and transformative.

Because in the end, true luxury is not seen—it is felt, remembered, and carried long after the journey ends.

Warm regards,

Editor-in-Chief

W: www.kempinski.com/en/hotel-the-dome E: reservations.thedome@kempinski.com

Kempinski Hotel The Dome Belek

Kempinski Hotel The Dome Belek offers an impeccable fusion of luxury and sophistication, exceeding every expectation for an extraordinary getaway. Set against the stunning backdrop of the Mediterranean and the majestic Taurus Mountains, this iconic property is one of Turkey’s and the world’s most prestigious hotels.

Not only does it provide an unforgettable experience, but it also boasts Turkey’s only PGA-certified golf course, the Antalya Golf Club PGA Sultan Golf Course, perfect for golf enthusiasts.

The hotel’s diverse services includes rooms, suites, and villas, and sports facilities that cater to those seeking privacy and ultimate comfort from its opulent accommodations, designed with elegance and attention to detail. Guests can indulge in a diverse culinary journey with the finest gastronomic alternatives prepared by its talented

chefs, while enjoying access to its Spa and Hammam facilities for a truly rejuvenating experience.

Kempinski Hotel The Dome is proud to commemorate its 20th anniversary, marking two decades of delivering exceptional service and unforgettable experiences to guests from around the world. Situated in the heart of the Belek region in Antalya, this hotel has consistently blended Turkish hospitality with modern luxury, establishing itself as a preferred destination for travelers.

Sofra Restaurant

W: www.ghotel.com.my E: g4u@ghotel.com.my

G Hotel Gurney

A design-led landmark enhancing the vibrancy of Penang, G Hotel Gurney is a bold expression of contemporary luxury, where impeccable style meets exceptional functionality.

Revitalised with modern sophistication, the hotel features 312 elegantly appointed guest rooms, showcasing sleek architecture, refined finishes, and thoughtfully curated interiors tailored for both discerning business and leisure travellers. Recognised as one of Penang’s premier venues for meetings and events, G Hotel Gurney is a multi-award-winning destination and a preferred choice for MICE, corporate, and government engagements. From executive meetings and incentive groups to grand gala dinners and celebrations, every event is elevated through state-of-the-art facilities, stylish venues, and dedicated service excellence.

Strategically located along the iconic Gurney Drive, the hotel offers unparalleled convenience, just steps from Gurney Plaza and Gurney Paragon Mall, and minutes from the renowned Gurney Drive hawker centre. With seamless access to Batu Ferringhi beach and the UNESCO World Heritage sites of George Town, G Hotel Gurney places the very best of Penang at your doorstep.

Best Conference Venue Hotel - Malaysia

Best Family Hotel - Malaysia

INTERVIEW: Kenzi Menara Palace & Resort

Ibtissam Jamili GENERAL MANAGER

What were the key leadership decisions that helped your company achieve the Award of Excellence, and how did you keep your team aligned throughout the process?

Honestly, the most important decision I made wasn’t strategic it was a mindset shift. Early on, I chose to stop measuring success purely through occupancy rates and RevPAR, and start measuring it through how a guest felt when they left us. That change of lens changed everything.

Kenzi Menara Palace is not a small property. We have 236 rooms and suites, four restaurants, a 1,800 m² spa, and 5 hectares of gardens. Keeping a team aligned across all of that day in, day out requires something more than procedures and briefings. It requires people who genuinely care. So I focused my energy on building that: a team that takes personal ownership of the guest experience, not because they are told to, but because they are proud of where they work.

I started being more present. Not in meetings on the floor. I walked the property every morning, I sat with department heads, I talked to the housekeeper who had been with us for twelve years. When people feel that their General Manager is truly paying attention, something shifts. They pay attention too.

What specific challenges did your company face on the journey to excellence, and how did you overcome them while maintaining performance and morale?

The hardest thing about running a hotel like ours is that excellence has no finish line. You can have a perfect day and a difficult morning the next. That constant pressure to deliver, every single day, for every single guest is something I think people outside hospitality don’t fully appreciate.

Our guests come from very different worlds. We welcome European families who have been planning their Marrakech holiday for months. We welcome Moroccan guests who know this country’s hospitality better than anyone and hold us to that standard. And we welcome travellers from the Gulf for whom luxury is simply a baseline they are not impressed by the obvious; they notice the details. Serving all three, simultaneously, with the same quality of attention that is the real challenge.

What helped us was being honest about our gaps. I never believed in pretending everything was fine when it wasn’t. When something went wrong, we talked about it openly, we understood why, and we

fixed it together. That culture of honest conversation, without blame, is what kept morale strong even in difficult periods. People can handle pressure when they trust the person leading them. Our location also creates its own kind of challenge. We are 15 minutes away from Jemaa el-Fna and very close to Marrakech Menara Airport which means guests arrive already excited, already with high expectations. There is no warm-up period. You have to be ready from the very first second.

How did you build and sustain a culture of quality, innovation, and accountability that contributed to this achievement?

For me, quality starts with honesty. I read every single guest review. Every one. And when I find something that could be better, I bring it to the team not as a criticism, but as an opportunity. Over time, that habit became part of our culture. Today, our teams bring those observations to me before I even find them.

Innovation, at a hotel like ours, doesn’t always mean something radical. Sometimes it’s a new treatment in our 1,800 m² spa that draws on a forgotten Moroccan ritual. Sometimes it’s one of our four restaurants rethinking a dish to honour local produce. Small things, done with intention, that make a guest feel they experienced something they couldn’t have found anywhere else.

And accountability I think it works best when it’s built on respect, not fear. I hold myself accountable first. If I ask my team to be attentive to details, I cannot afford to miss them myself. That consistency matters more than any policy we could ever write.

In what ways has receiving the Award of Excellence impacted your company’s growth, reputation, and future strategic goals?

Receiving the Haute Grandeur Award of Excellence is an incredible milestone for all of us. More than just a trophy, it’s a wonderful validation of the hard work our teams put in every day to make our guests feel at home. This recognition naturally strengthens our standing as a leading 5-star destination in Marrakech, giving our international partners and tour operators even greater confidence in what we do. Moving forward, this accolade pushes us to challenge ourselves further. It drives us to keep innovating, particularly through our digital and sustainability initiatives, ensuring our growth always aligns with what modern luxury travelers truly look for: authentic, meaningful, and deeply memorable experience.

Best All-Inclusive Family Hotel - Africa

Best Family Hotel - Morocco

Best Hotel View - Morocco

Best Leisure Hotel - Morocco

Le Meridien Chiang Rai Resort, Thailand

Discover tranquillity and peace at Le Méridien Chiang Rai Resort, Thailand. Our unique hotel is situated on the banks of the Kok River close to the city’s most compelling attractions.

Chiang Rai, a city rich in culture and history, promises an enchanting stay for all travellers.

Indulge in curated culinary experiences at one of our on-site dining establishments including our hotel’s signature restaurant, Italian riverside restaurant Favola, all day dining – Latest Recipe and Latitude 19.

Energize your travels with a workout in our fitness centre or experience relaxation at our Parvati Spa. Each of our hotel’s refined guestrooms features luxury signature bedding, enriching amenities and a private balcony providing panoramic views of beautiful natural surroundings. Host your next group meeting, a loved one’s wedding or a MICE event in the resort’s thoughtfully appointed venues. Unlock the wonders of Chiang Rai, Thailand with Le Méridien.

INTERVIEW: Maison Cabrière Boutique Hotel

Chantel Fischer GENERAL MANAGER

What were the key leadership decisions that helped your company achieve the Award of Excellence, and how did you keep your team aligned throughout the process?

Achieving the Award of Excellence came down to key leadership decisions that consistently focused on the standards of Maison Cabriere and the guest experience. I believe that creating a culture where excellence becomes part of our daily lives rather than something we only focused on during our busy periods. To have clear expectations, consistency and a strong sense of attention to detail across every department played an important role.

Another important decision was empowering my team to take responsibility for their roles. Each team member understood how important their contribution impacted the overall guest experience and reputation of Maison Cabriere. Leading by example and having open and clear communication with the team helped build their trust and accountability with in the team

To keep everyone aligned throughout the process we checked in regularly with the team, shared our goals, and celebrated all achievements whether small or major throughout the season. We ensured that  the

team felt valued and appreciated, because a motivated team naturally deliver exceptional results.

The Award of Excellence was ultimately a reflection of the teams hard work and dedication and working together with a shared vision and true passion for hospitality

What specific challenges did your company face on the journey to excellence, and how did you overcome them while maintaining performance and morale?

Our biggest challenge on our journey to excellence was maintaining consistently high standards while adapting to the everchanging demands of the hospitality industry. To manage guest expectations, operational efficiency, and the wellbeing of the team, required constant focus and commitment.

Another challenge was ensuring that every team member stayed motivated and aligned with the vision of Maison Cabriere during the busy season. We overcame this by having open communication  and transparency and creating a strong foundation of teamwork and accountability.

At Maison Cabriere we are very focused on creating an environment where the team feels valued and supported.

How did you build and sustain a culture of quality, innovation, and accountability that contributed to this achievement?

Together owner Brett Immerman and I built and sustained a culture of quality, innovation, and accountability by creating a clear shared vision, passion and ensuring that every team member understood their role in delivering exceptional guest experiences. Consistency was achieved through continuous training and leading by example daily.

Innovation was encouraged by creating an environment where ideas were welcomed and team member felt empowered to contribute creatively and take initiative. We continuously strived to look for ways to improve our guest experiences, streamline our operations and adapt to the changing industry trend while staying true to our values as a boutique hotel.

Accountability was set through open communication, mutual respect, regular feedback , performance discussions, and recognition of achievements which helped maintain the high standards. By fostering trust, taking pride in our work, we created a culture where excellence became part of our daily operations rather than just a standard goal.

In what ways has receiving the Award of Excellence impacted your company’s growth, reputation, and future strategic goals?

Receiving the award of Excellence has had a significant impact on our hotel’s growth, reputational and long-term vision. it served as recognition of the hard work, passion, and dedication of our entire team, while reinforcing our commitment to delivering exceptional service and guests experiences.

The award strengthened our credibility within the hospitality industry, our guests, enhanced our brand visibility, and positioned us as a company that consistently strives for excellence and innovation.

The recognition has positively influenced growth by motivating our team, attracting new opportunities and encouraging guest loyalty.

Strategically, the award has encouraged us to set even higher standards for the future while remaining committed to creating memorable experiences and maintaining a culture of pure excellence across all areas.

The attitude, work ethic and values demonstrated by yourself sets the tone for the entire company. When a team seems genuine passion, integrity, and commitment from their leader, it inspires them to strive for excellence together.

Best Boutique Hotel - South Africa

Best Classic Hotel - South Africa

W: www.discoverasr.com E:

Oakwood Residence Saigon

Oakwood Residence Saigon – Takes home beyond the ordinary. Recognized as the preferred accommodation among expatriates, Oakwood Residence Saigon offers 237 fully furnished serviced apartments ranging from studio to three-bedroom units.

In the heart of an affluent neighborhood with a prominent expat community and being part of an integrated mixed-use development that includes SC VivoCity - a lifestyle shopping mall, the serviced residence is within close proximity to numerous international schools, a hospital, as well as retail and dining options.

Premier Luxury Serviced Apartments Asia

Best Serviced Apartments Vietnam

W: www.fairmont.com/en/hotels/cairo/fairmont-nile-city. E: nilecity.reservations@fairmont.com

Fairmont Nile City Hotel

Fairmont Spa at Fairmont Nile City offers a sophisticated wellness experience inspired by the calming flow of the River Nile and Fairmont’s commitment to timeless luxury.

Located in the heart of Cairo, the spa provides a serene retreat where modern wellness meets refined hospitality. The spa features elegantly appointed treatment rooms, a fully equipped health club, sauna and steam facilities, and dedicated relaxation areas designed to restore balance and vitality. A curated menu of treatments combines globally inspired techniques with premium products, delivered by highly trained therapists to ensure personalized and results-driven experiences.

Whether seeking relaxation, renewal, or ongoing well-being, guests and members are welcomed into an environment defined by discretion, comfort, and attentive service. Fairmont Spa at Fairmont Nile City reflects the brand’s dedication to creating meaningful wellness journeys rooted in quality, authenticity, and excellence.

Top Rooftop View Hotel - Africa

Best City Hotel - Egypt

W: www.africanflairsafarilodge.com E: reservations@africanflairsafarilodge.com

African Flair Boutique Safari Lodge

African Flair Boutique Safari Lodge, an Adults only Boutique Hotel, 5 Star Graded in Formal Hospitality Boutique Hotel.

As Global Prestigious Awards winner, African Flair Boutique Safari Lodge is being recognized as leader in Luxury Hospitality by offering unwavering commitment to Guests.

By Exclusively Accommodating ONE COUPLE per night, offering the Stand Alone Himba Honeymoon Suite, adding the Himba Rooftop Star Bedroom, African Flair provides an extra ordinary and intimate experience to Guests, offering a perfect blend of refined Luxury and Exclusive African charm.

W: www.hyatt.com/destination-by-hyatt/ E: reservations.ibiza@7pines.com

7Pines Resort Ibiza

Perched on the dramatic cliffs of Ibiza’s west coast, 7Pines Resort Ibiza is a refined allsuite resort where understated luxury meets the island’s raw beauty.

Overlooking the mystical islet of Es Vedrà, the resort offers breathtaking panoramic views, unforgettable sunsets, and an atmosphere of effortless elegance. Spacious suites and private villas blend contemporary design with Mediterranean soul, ensuring privacy, comfort, and exclusivity.

Versatile indoor and outdoor venues make 7Pines Resort Ibiza an outstanding destination for weddings and MICE events, providing inspiring settings that elevate every celebration. Wellness lies at the heart of the resort, with spa and longevity programmes focused on preventative health, regeneration, and mindful living. From culinary journeys celebrating local flavours with global finesse to curated island experiences rooted in Ibiza’s authentic lifestyle, 7Pines Resort Ibiza is a true island hideaway, redefining modern Mediterranean luxury through thoughtful service, authentic design, and a deep sense of place.

Best Culinary Experience - Spain

Best Scenic View - Spain

Most Luxurious Suite - Spain

W: www.addresshotels.com/en/hotels/address-montgomerie/ E: stay@addresshotels.com

Address Montgomerie

Nestled in the heart of the prestigious Emirates Hills, this renowned property offers an unrivaled experience of relaxation and rejuvenation.

The resort is a haven of tranquility, boasting a lush, greenery-surrounded swimming pool that seamlessly blends with nature.

The true essence of indulgence lies within our spa, where outstanding service awaits. Our spa is a sanctuary of serenity, offering a range of luxurious treatments designed to nourish the body and soul. Experience the transformation with anti-aging and hydrating facials that leave your skin glowing and refreshed. Indulge in the revitalizing touch of our body massages that breathe new life into your senses.

As the sun bathes the property in warmth during the day, the spa becomes a cocoon of comfort. The soothing ambiance and skilled therapists ensure an escape from the daily hustle, allowing you to unwind and find harmony. Whether it’s the restorative facials or the rejuvenating massages, each experience at our spa is a step towards reawakening your senses and embracing relaxation in its purest form.

Address Montgomerie

Best Luxury Boutique Hotel - Middle East

Best Golf Resort - United Arab Emirates

The Spa at Address Montgomerie

Best Golf Resort Spa - United Arab Emirates

Best Luxury Spa - United Arab Emirates

W: www.fusionresorts.com/camranh/spa-wellness E: reservations.frcr@fusionhotelgroup.com

Maia Spa - Fusion Resort Cam Ranh

The journey begins with a fragrant lemongrass foot soak, freshly gathered from the Fusion homegrown garden.

This gentle ritual prepares the body for an organic pomelo oil deep-tissue massage, where very rare solid black & brown smooth, heated bamboo sticks of varying sizes glide and roll across the muscles.

Acting as an extension of the therapist’s hands, the hot bamboo allows for deeper pressure without discomfort, melting away tension while stimulating circulation. Much like hot stone therapy, this technique harnesses warmth to soothe and restore,

yet the bamboo’s unique shapes and sizes and ability to knead and penetrate offers unparalleled relief for chronic pain, muscle stiffness, and profound relaxation.

Rarely found in Vietnam’s spa landscape, the Hot Bamboo Massage is a distinctive experience—an exquisite blend of tradition, nature, and therapeutic innovation unique to our Fusion Maia Spa.

Best Wellness Spa Experience - Global

Leading Bespoke Spa Experience - Global

Best Spa Destination - Asia

Best Destination Spa - Vietnam

Fah Lanna Spa

Fah Lanna Spa is a leading wellness destination in Chiang Mai, renowned for its auth entic Thai healing traditions, sustainable practices, and personalised guest experience.

Rooted in Lanna heritage, our spa blends traditional architecture with modern comfort, featuring private treatment villas surrounded by lush greenery. Every detail— materials, scents, sounds, and textures—is intentionally designed to create a calming, culturally rich environment that supports holistic wellbeing.

Our treatments celebrate Thai wisdom, including traditional Thai massage, herbal therapies, and Northern-style Tok Sen, delivered by professionally trained therapists who consistently receive outstanding guest recognition. Fah Lanna Spa maintains high ratings across major platforms, reflecting exceptional service quality and guest satisfaction.

Sustainability is central to our philosophy. We use natural, locally sourced ingredients, eliminate single-use plastics, and operate with strong environmental and social responsibility policies. Our initiatives support local artisans and communities while reducing our ecological footprint.

Fah Lanna Spa has received numerous national and international accolades, including awards for authenticity, ecoexcellence, and traditional Thai wellness from 2011–2025, demonstrating consistent commitment to quality and innovation. By harmonising cultural heritage, ethical operations, and meaningful guest experiences, Fah Lanna Spa continues to set a standard for exceptional, sustainable wellness tourism in Thailand

The Emerald Spa at The Emerald Maldives Resort & Spa

The Emerald Maldives Resort & Spa is a sanctuary of calm, designed in elegant Balinese style and set amid the natural beauty of the island.

Nestled within ten private, air -conditioned bungalows, the spa offers an intimate and serene setting where time slows and the senses awaken. Drawing inspiration from ancient Asian healing traditions, guests are invited to reconnect with themselves through a carefully curated menu of Balinese, Thai, and Ayurvedic treatments. By returning to the source and listening to the earth’s quiet wisdom, each ritual is crafted to restore balance, harmony, and deep inner peace. From signature massages and

holistic body rituals to rejuvenating facials and beauty treatments, every experience is tailored to nurture the mind, body, and soul. The journey continues beyond the treatment room with an Indonesian-style pool, relaxation area, jacuzzi, sauna, and Turkish bath—spaces designed for reflection and renewal. Open daily from 09:00 to 21:00, Emerald Maldives Resort & Spa is an invitation to embrace stillness, elevate wellbeing, and experience true synergy in one of the Maldives’ most tranquil retreats.

Santé Wellness Retreat and Spa

Santé Wellness Retreat & Spa is a breathtaking Wellness Retreat and world class Day Spa in the beautiful Western Cape Winelands, South Africa.

Surrounded by magnificent mountains, Santé is the ultimate sanctuary in which to heal, reenergize, rejuvenate and revitalise. A haven of serene spaces, uncomplicated luxury, full of heart with generous hospitality, relaxed friendly service and exquisite, honestly healthy cuisine - everything you need to start living your optimal life.

Our Wellness programs draw from and expertly combine assessments and treatments from the hi-tech Health

Optimizing Clinic, Bio Energy Centre and Spa helping you to achieve health, boundless energy and vigour for life. Santé’s awardwinning Spa offers an elevated, integrated wellness journey with creative menus including unique natural treatments, day packages and signature journeys allowing you to fully experience extraordinary.

Visit us and start living your optimal life!

Best Boutique Spa - South Africa

Best Spa Facilities - South Africa

The Devon Valley Hotel

The 80-year old Devon Valley Hotel is tucked away in a tranquil corner of the Cape Winelands, boasting breathtaking views over the winelands in Stellenbosch.

Most of the fifty stylishly furnished rooms offer simply spectacular views across vineyards and olive groves towards the Helderberg in the distance.

This charming Stellenbosch Hotel is well-known for its authentic ‘handmade hospitality’, with a history dating back to 1943 when the main building was constructed from Canadian Cedarwood. The truly unique original design remains part of its appeal with guests and visitors alike.

Of Stellenbosch accommodation it’s arguably one of the most ideal settings for special celebrations, romantic getaways, family holidays, or wineland conferences. Although guests are spoiled for choice in Stellenbosch restaurants, most prefer to dine inhouse at the Hotel’s Flavours Restaurant.

Best Function Venue Hotel - Africa

Best Boutique Hotel - Africa

Best Family Hotel - Africa

Legacy Mekong, Can Tho, Autograph Collection

Legacy Mekong, Can Tho, Autograph Collection is a destination-defining retreat set on a private,  car-free islet in the heart of the Mekong Delta, surrounded by the gentle flow of the Hau River.

Accessible only by boat, the resort offers rare tranquility, where lush greenery, banyan trees, and  river life shape a slower, more meaningful pace of stay.

As the 700th Marriott International hotel in Asia Pacific (excluding China) and the second  Autograph Collection property in Vietnam, Legacy Mekong blends international standards with a  deep sense of place. Its accommodations range from spacious bungalows overlooking gardens,  lakes, and rivers to expansive private pool villas designed for families and intimate gatherings.

Experiences are rooted in culture and connection. The resort’s signature

Autograph Moment – Sundown Ritual

Ceremony invites guests to pause at sunset, honoring the transition from day to  night through a quiet, reflective ritual inspired by Mekong traditions. Dining celebrates regional  flavors, reimagined with care and simplicity, while wellness offerings encourage relaxation and  balance.

Recognized with one Michelin Key, Legacy Mekong is more than a place to stay—it is a place to  feel. True to the spirit of Autograph Collection, it is Exactly Like Nothing Else.

Leading Romantic Getaway Hotel - Global

Best Destination Accommodation - Asia

Best Guest Service - Asia

Best New Resort - Asia

Kolbe Hotel Rome

KOLBE HOTEL ROME: MODERN LUXURY, SURROUNDED BY THE WONDERS OF ANCIENT HISTORY

Kolbe Hotel Rome is surrounded by the magnificence of ancient Rome, close to all the major sites of historic interest. The hotel is located in quiet yet prestigious area right in the heart of Rome, a short walk to the Colosseum, the Roman Forum, Capitoline Hill, Trastevere, Circus Maximus and Piazza Venezia.

The hotel was named after Father Maximilian Kolbe, a Polish priest who lived and studied there when it was a convent and who was awarded sainthood in 1982 by Pope John Paul II.

The elegantly appointed rooms will cushion our guests in comfort and tranquillity.

Outside, the timeless romantic atmosphere of Rome is ready to welcome visitors from all over the world. The courtyard garden offers a peaceful, dream-like atmosphere with olive and citrus trees, hidden away from the noise of the city, an ideal place to relax after a long day of sightseeing in Rome. The indoor spaces of our ‘Unique Al Palatino Garden Restaurant’ with its magnificently conserved brick groin vaults and unique architectural elements, reflect the perfect blend between past and present making this the best place in the centre of Rome for tasting the delicacies of our chef. Guests can enjoy a cocktail in our bar or a candlelit dinner in the private courtyard garden which reflects calmness, tranquillity and peace.

Best Classic Hotel - Europe

Best Destination Hotel - Europe

Best Romantic Hotel - Italy

Best Scenic Environment Hotel - Italy

Andilana Beach Resort

On the north-western coast of Madagascar, the island of Nosy Be has always been renowned as the “island of perfumes” and the “island of smiles“, thanks to the welcoming courteousness of the Sakalava people who live there.

Known as the corner of paradise, the northwestern tip of the island hosts the famous Andilana Bay, which is undoubtedly one of the most beautiful and exclusive beaches of Nosy Be.

In the heart of a tropical garden, delineated by two 1km-long beaches of white sand, lies Madagascar’s largest 4-star hotel and tourist complex: Andilana Beach Resort.

Andilana Beach Resort offers its guests an exceptional setting for a dream holiday, that successfully offers both privacy and opportunities for social interaction. The bay of Andilana is undoubtedly the destination of choice on Nosy Be. The colours of the sea that surrounds it, the peaceful atmosphere of its beaches and its stunning sunsets combine to make it the ideal place for all holiday types on the island. It is the perfect place for those who want to enjoy a break that’s all about sun, sea and relaxation.

Andilana Beach Resort

Best All Inclusive Resort - Africa

Best General Manager - Africa (Daniele Dalo)

Best Hideaway Resort - Africa

Best Honeymoon Hotel - Africa

Pily Pily Restaurant at Andilana Beach Resort

Best Resort Restaurant - Africa

Best Ocean View Restaurant - Madagascar

Best Restaurant View - Madagascar

Best Romantic Restaurant - Madagascar

W: www.mertia.co.za E: reservations@mertia.co.za

Named after owner and founder Marais Kirsten-Uys’ grandmother, she taught him that anything worth doing is worth doing well.

Masterminding the seasonal, set menu is Chef Matt van den Berg, whose flair for elevated dining is informed by fresh, local ingredients. Together, Marais and Matt are realising their shared dream of inviting you into an intimate space – right in the heart of Stellenbosch – where there is an open dialogue between guests and the kitchen, and where the experience evolves with you through every course and every detail, right down to the wine pairing.

MERTIA invites you to celebrate the best of Stellenbosch with us.

Best Fine Dining Experience - Africa

Best Head Chef - Africa (Matt van den Berg)

Best Food and Wine Pairing Experience - Africa

W: www.ihg.com/hotelindigo E: resvn.sinki@ihg.com

Hotel Indigo Singapore Katong, an IHG Hotel

Hotel Indigo Singapore Katong is a design-led luxury lifestyle hotel in the heart of Kato ngJoo Chiat, one of Singapore’s most characterful heritage districts.

Inspired by the neighbourhood’s colourful shophouses, local artisans and cultural stories, the hotel pairs contemporary comfort with curated heritage touches, including spaces set within the former Joo Chiat Police Station.

Guests enjoy well-appointed rooms, warm personalised service and excellent connectivity, just a 5-minute walk to Marine Parade MRT, with convenient access to Changi Airport and the city. Unwind at the

rooftop infinity pool and Rooftop 88, or dine at Baba Chews, the hotel’s all-day modern Asian restaurant.

With thoughtful design, neighbourhood discovery and relaxed rooftop living, Hotel Indigo Singapore Katong delivers an unmistakably local stay, crafted for travellers who value style, story and a true sense of place.

The Bank Hotel Istanbul

The Bank Hotel Istanbul, has a deep-rooted history and is also an example of eclectic architecture. The building, which dates back to the 1860s, used to host the Crédit G énéral Ottoman, Deutsche Bank and Sümerbank.

The historical texture in this building has been preserved with the unique restoration based on the principle “to renew by keeping its original shape and protecting its artistic value”

The Bank Hotel Istanbul is situated on Banks Street, formerly known as Voyvoda Street, which used to be the center of goldsmiths and bankers. The historical peninsula (Istanbul’s Old City), where all the historical monuments and the most important

museums are located, is a walking distance to The Sultan Ahmet Mosque.

Furthermore, the hotel has two exciting dining options, Serica Restaurant which offers its guests an unforgettable gastronomic experience with its original menu created by the vision of soil to the plate and The Bank Roof Bar with its signature cocktails, welcomes their guests on the terrace floor with its magnificent Istanbul view.

Best Historical Hotel - Turkey

Best Leisure Hotel - Turkey

Best Sustainable Lifestyle Hotel - Turkey

Most Luxurious Hotel Lobby - Turkey

Le Méridien Saigon

Discover Ho Chi Minh City in style and savor every moment from our hotel in Saigon District 1.

As the first Le Méridien hotel in Vietnam, Le Méridien Saigon invites you to explore illuminating experiences at our distinctive riverside destination. Ideally located at Exit 1 of the Ba Son Metro Station, our luxury hotel in Saigon offers easy access to attractions such as Ben Thanh Market and the trendy neighborhoods of Thao Dien and Thu Thiem. Delight in our downtown Saigon hotel’s culinary offerings, featuring artfully prepared cuisine from Vietnam and around the world. Unwind with a rejuvenating spa treatment or take a

refreshing dip in our outdoor infinity pool. Meetings and events become memorable occasions in our versatile venues, highlighted by a ballroom.Relax in elegantly appointed rooms with stunning Saigon River views, complimentary Wi-Fi, and luxurious bathrooms complete with rainforest showers and deep soaking tubs. Everything awaits you in the pulsating heart of Ho Chi Minh City’s District 1.

Best Activity Hotel - Vietnam

Best Modern Hotel - Vietnam

Best General Manager - Vietnam (Lars Kerfin)

Best Marketing Director - Vietnam (Ms. Nguyen Tu Tran (Vicky Nguyen))

Anti-Aging Art

Anti-Aging Art is a premier medical aesthetics practice specialising in refined, resultsdriven rejuvenation.

Based in Cape Town, the spa offers a tailored, luxury experience, while also travelling regularly to Durban and Cape Town to serve our national clientele with the same exceptional standard of care.

The clinic provides a comprehensive range of advanced aesthetic and wellness treatments, including laser hair removal, tattoo removal, microneedling, advanced facials, chemical peels, Lamprobe treatments, Endymed body contouring, Hyperbaric Oxygen Therapy, Lymphatic stimulation therapy as well as physiotherapy, all tailored to restore skin health, confidence, and overall wellbeing.

Dr. Reza Mia, the founder and owner of Anti-aging Art, is very well known in the community for delivering cutting-edge medical aesthetic treatments such as Platelet-Rich Fibrin (PRF) therapy, legal stem cell treatments, botulinum toxin, dermal fillers, IV drips, and other clinically proven regenerative and anti-aging solutions. Every treatment is grounded in medical precision, artistry, and safety, ensuring natural, elegant results that enhance your features and individual beauty.

MGallery The Bodrum Hotel Yalıkavak

Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina.

The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.

Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility. The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa

features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.

A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.

Best Luxury Resort - Europe

Best Design Hotel - Turkey

INTERVIEW:

MGallery The Bodrum Hotel Yalıkavak

Atilla Ozan GENERAL MANAGER

What were the key leadership decisions that helped your company achieve the Award of Excellence, and how did you keep your team aligned throughout the process?

I believe one of the most important decisions was to be very clear about what kind of experience we wanted to create. At MGallery The Bodrum Hotel Yalıkavak, we are not only offering accommodation. We are welcoming guests into a place where the sea, art, design, gastronomy, and the spirit of Bodrum all come together.

From the beginning, our focus was on consistency. In hospitality, one beautiful moment is never enough. The real value comes when the whole journey feels smooth, sincere, and well thought through. For this reason, we worked closely with all departments and made sure that everyone understood the same vision.

Keeping the team aligned was not only about giving instructions. It was about communication, trust, and making each colleague feel that their role matters. Every department has a direct effect on the guest’s impression of the hotel. When the team feels this responsibility and also feels supported, the quality of service becomes much more natural.

What specific challenges did your company face on the journey to excellence, and how did you overcome them while maintaining performance and morale?

Bodrum is a very strong destination, but it is also a very demanding one. Guests come with high expectations, especially in the luxury segment. They are looking for comfort, privacy, good service, and also something that feels authentic to the destination.

One of our main challenges was to keep the service level consistent during a busy and fast-moving season. As a relatively young hotel with a strong identity, we also wanted to make sure that guests could clearly feel what makes us different.

We handled this with careful planning, training, and daily communication between departments. Of course, there were demanding days. This is part of our industry. But during those periods, it becomes even more important to stay close to the team. For me, morale is not something separate from performance. If the team feels tired, unheard, or unsupported, this will eventually reflect on the guest. That is why we tried to listen, solve issues quickly, and recognize the

effort behind the scenes. Excellence is not only visible in the final result; it is also built in those daily efforts.

How did you build and sustain a culture of quality, innovation, and accountability that contributed to this achievement?

Quality starts with small details. It is not something that belongs only to management or to one department. The first reservation email, the welcome at arrival, the cleanliness of the room, the service at the restaurant, the farewell at check-out — all of these moments create the full experience.

We tried to build a culture where every team member understands the importance of their own role. Accountability becomes much stronger when people feel trusted and when expectations are clear.

Innovation, for us, does not always mean making big changes. Sometimes it is about improving a detail, finding a more elegant way to serve, or creating a moment that feels personal to the guest. As a hotel with a strong connection to art and the Aegean lifestyle, we always look for ways to make the stay more memorable, but still natural and sincere.

I also believe that a sustainable culture of quality needs patience. You cannot create it with one training or one meeting. It has to be repeated every day, through examples, communication, and the standards you protect even when the hotel is very busy.

In what ways has receiving the Award of Excellence impacted your company’s growth, reputation, and future strategic goals?

Receiving the Award of Excellence is a great honor for us. It is especially meaningful because it recognizes the effort of the whole team. Awards are seen from the outside as a moment of celebration, but inside the hotel, we know how much work, discipline, and dedication stands behind them.

This recognition has strengthened our reputation and supported our positioning both in Türkiye and internationally. Bodrum is becoming more and more important as a luxury destination, and being recognized by Haute Grandeur gives us additional motivation and visibility in this market.

At the same time, we do not see the award as an end point. For us, it is a reminder that we have a responsibility to continue improving. Our goal is to keep developing MGallery The Bodrum Hotel Yalıkavak as a place where luxury feels warm, art feels alive, and hospitality feels genuine. The award made us proud, but it also encouraged us to look ahead with even more focus.

The 13 Palace

The 13 Palace is a five-star luxury hotel that blends modern architecture with European Baroque palatial aesthetics showcasing its noble elegance.

The hotel features 199 independent villastyle suites, ranging in size from 2,000 to 10,000 square feet, all equipped with private elevators to ensure guests privacy and a truly luxurious experience. In addition to accommodations, the hotel also offers several upscale restaurants, providing diverse dining options.

Every corner of the hotel reflects the meticulous craftsmanship of the design team, and with the hotel’s dedicated dining

and spa facilities, it is sure to provide each guest with an unprecedented experience.

The13 Palace is currently building the largest and tallest semi-indoor green wall that holds a Guinness World Record and is actively expanding its convention and exhibition space and multi-functional spaces, striving to become a comprehensive landmark integrating accommodation, dining, entertainment and conventions.

Best Luxury Bed & Breakfast - Asia

Best All Suite Hotel - China

Best Boutique Villa - China

Mr. Anthony Lee GENERAL MANAGER

Best General Manager - China

Mr. Anthony Lee’s role as Hotel General Manager is both dynamic and demanding, requiring a balance of commercial acumen and people management. As the leader, he is ultimately responsible for the entire operation, ensuring the property runs smoothly 24 hours a day.

His primary duty is driving profitability. He oversees all financial aspects, from creating annual budgets and managing departmental expenses to analyzing revenue reports and adjusting room rates to maximize yield. Guest satisfaction is another core pillar; Mr. Lee monitors online reviews closely and ensures the highest standards of service and cleanliness are met across housekeeping, front office, and food and beverage.

Equally vital is his commitment to leadership and team development. He actively recruits, trains, and mentors department heads, fostering a positive workplace culture and conducting regular performance evaluations. Beyond internal operations, Mr. Lee represents the hotel

within the broader community, cultivating strong relationships with corporate clients and local partners. Whether navigating a crisis or celebrating a team achievement, Mr. Anthony Lee serves as the key decision-maker, setting the strategic vision that upholds the hotel. Ultimately, whether handling a crisis or celebrating a team success, Mr. Anthony Lee is the key decision-maker, setting the strategic vision to keep the hotel competitive and reputable.

W: www.s31hotel.com/ E: info@s31hotel.com

S31 Sukhumvit Hotel

Myriad luxuries awaits for guests at S31 Sukhumvit Hotel. The hotel is located in Sukhumvit, an exclusive residential and commercial district in Bangkok.

The Prompong Skytrain Station is only 0.6 km from the hotel, while Don Mueang and Suvarnabhumi International Airports are both just about 20 km away.

Meanwhile, major shopping centres are merely a few minutes’ walk from the hotel. This 5-star retreat is the flagship property of S Group Hotel, which is known for providing the quintessential luxury urban accommodation experience in the Thai capital. Guests can expect to revel in utmost

pleasure in its modern minimalist rooms that carry a seamless fusion of elegance, style, and functionality.

The signature of Duplex Suite is a stylish and chic two storey suite, with a full frame window over two storeys offer a stunning view of the city especially at night time. S31 Sukhumvit Hotel also boasts food and beverage selections that create a remarkable culinary experience with 2 dining, S cafe and Cafe Uno.

W: www.marriott.com E: mhrs.penmc.reservations@marriotthotels.com

Penang Marriott Hotel

Step into inviting spaces where everything you need is within reach. Nestled along the iconic Gurney Drive and Kelawai Road, our waterfront hotel in Gurney, Penang, offers stunning views of Gurney Bay and the Gurney Bay Seafront Park, a vibrant destination featuring a beach, coastal grove, water gardens, and lifestyle spaces.

Whether you prefer sweeping sea views or dynamic cityscapes, our well-appointed rooms and suites provide contemporary comfort designed for both business and leisure travellers. Indulge in diverse culinary experiences across our four dining outlets, or unwind at the stylish lounge and bar— perfect for social gatherings and evening relaxation. Guests can soak in panoramic waterfront views from the outdoor pool,

keep children entertained at the indoor playroom, or stay energized at the naturally lit fitness centre. Combining modern convenience with warm hospitality, our hotel delivers a seamless stay in one of Penang’s most sought-after locations.

W: https://atheneepalace.intercontinental.com/ E: buhap.reservations@ihg.com

InterContinental Athénée Palace Bucharest

Nestled in the very heart of Bucharest, across from the former Royal Palace and next to the Romanian Athenaeum, InterContinental Athénée Palace has been a symbol of elegance and of Romanian luxury hospitality for 111 years.

Characterized by its unique personality and impressive heritage, InterContinental Athénée Palace Bucharest offers guests a deeply integrated hotel experience. Combining historic charm with premium in-room comfort as well as with exquisite dining and relaxation options, this is the perfect choice while exploring the vibrant city of Bucharest. The 283 rooms and suites of the hotel combine style and comfort with upscale amenities and premium finishings, offering a perfect blend of elegance and convenience. The

newly renovated spa, JORJ Restaurant and Cafe Athénée welcome guests with richly designed journeys through refinement and innovation alike.

The hotel’s crown jewel is the historic Le Diplomate Ballroom, adorned with gold wall details, majestic crystal mirrors and a magnificent stained-glass ceiling. Renowned for its architectural beauty and intricate design, it stands as one of the most prestigious venues in Bucharest, recognized as a National Heritage Historic Monument.

W: www.stay.greatworld.com.sg/ E: apartments@greatworld.com.sg

Great World Residences

Great World Residences exemplifies contemporary serviced living in Singapore, offering an exceptional blend of comfort, connectivity, and lifestyle integration in the heart of River Valley.

Strategically located just a 3-minute walk from Great World MRT Station, the residence provides seamless access to the CBD, Orchard Road, and Marina Bay, making it a preferred choice for expatriates, corporate travellers, and relocating families.

The property features thoughtfully designed one to four bedroom apartments that combine residential warmth with bespoke hospitality services. Each home is curated to support both extended and short stay guests, delivering flexibility, functionality, and refined comfort.

Residents benefit from an extensive suite of facilities, including a 24-hour gym, Olympic-

sized outdoor swimming pool, jacuzzi, tennis court, pickleball court, and half basketball practice court. Dedicated familycentric spaces - such as indoor and outdoor playgrounds, a toddler play zone and reading corner - reinforce its positioning as a multi-generational residence. Petfriendly policies further reflect its inclusive community ethos.

Combining a prime location with lifestyledriven living, Great World Residences redefines serviced accommodation in Singapore with thoughtful design, exceptional service, and all the comforts of home.

W: www.thavornbeachvillage.com E: rsvn@thavornbeachvillage.com

Thavorn Beach Village Resort & Spa

Thavorn Beach Village Resort & Spa is set along a private beachfront in Kamala, Phuket, offering a peaceful sanctuary for relaxation.

Our hotel is ideal for exclusive events, private celebrations, and elegant beachfront weddings in a serene tropical setting. Inspired by the concept “Where Thai Tradition Meets Nature,” our hotel is surrounded by over 14 acres of lush tropical gardens. Guests can immerse themselves in the beautiful botanical landscape, home to a diverse variety of flora and fauna.

Unforgettable holiday experiences await, from rejuvenating treatments at our worldclass wellness spa to gourmet dining and

exciting marine activities. Guests can also explore Nakalay Reef, Phuket’s first privately funded coral conservation center, located just steps from the beach. Discover the unique charm of our 5-star hotel in Phuket, where nature, Thai culture, and exceptional hospitality come together to create a truly memorable stay.

W: www.thavornpalmbeach.com/ E: rsvn@thavornpalmbeach.com

Thavorn Palm Beach Resort

Thavorn Palm Beach Resort, located on the beautiful Karon Beach in Phuket, offers a wide range of spacious and comfortable accommodations designed to suit every type of traveler.

Guests can enjoy breathtaking sunset views, relaxing beachfront surroundings, and a variety of recreational activities for families, couples, and leisure travelers. The hotel also features newly developed meeting facilities, ideal for hosting events of all sizes, from small gatherings to executive meetings. With modern amenities and an elegant atmosphere, the venue provides the perfect setting for corporate meetings, social events, and special occasions.

Premier Residences Phu Quoc Emerald Bay Managed By

Accor

Managed by Accor, one of the world’s leading hotel management groups, Premier Residences Phu Quoc Emerald Bay is the perfect resort for families, couples and groups of friends who are in love with excitement and creativity.

At Premier Residences Phu Quoc Emerald Bay Managed By Accor, guests can truly “Live in Style”, from staying at a diverse system of youthful and modern designed accommodations offering expansive views looking over the emerald sea, to immerse into the delightful culinary experiences and lifting spirits with astonishing recreational activities. The resort is only 25-minute drive away from Phu Quoc International Airport and 40-minute drive away from the center of Duong Dong Town.

Located at Kem Beach, one of the top 100 most beautiful beaches in the world, guests staying at this stylish resort can always fully enjoy the natural beauty of the pearl island Phu Quoc. The resort offers a diverse range of accommodation options with 752 rooms, including guest rooms, suites, apartments, penthouses, and villas, which is suitable for various types of travelers. With the view looking over the emerald beach, this place always offers stunning scenery from sunrise to sunset.

W: www.grandplazahanoi.com/ E: info@grandplazahanoi.com

Grand Plaza Hotel Hanoi

Grand Plaza Hotel Hanoi is an internationally acclaimed five-star destination, distinguished for its excellence in both MICE and leisure hospitality.

Beyond scale and sophistication, the hotel is defined by a deeply considered approach to service where every touchpoint, however subtle, reflects a commitment to precision and quiet refinement. This philosophy is reflected across its curated facilities, including an indoor pool, lounge, signature dining venues, spa, and fitness center each designed to shape a seamless lifestyle of leisure and enjoyment. As part of its continuous service enhancement, the introduction of Maison Privée, a private salon concept, further elevates the guest experience by offering a more personalized

and intimate setting within the hotel. Pioneering a new dimension of hospitality, Enter Collection presents Hanoi’s first integrated entertainment complex within a five-star environment, spanning from immersive esports to intellectually engaging escape room experiences. As part of the CV Resort portfolio, the hotel is also connected to Phoenix Golf & Resort, recognized among Asia’s most beautiful golf courses. Grand Plaza Hotel Hanoi delivers a seamless blend of luxury, authenticity, and intuitive service crafted for discerning global travelers.

SEA ZANTE Luxury Beachfront Retreat

SEA ZANTE – Luxury Beachfront Retreat is an exclusive coastal sanctuary in Zakynthos, Greece, designed for discerning travelers seeking privacy, refined elegance, and a truly elevated seaside experience.

Blending contemporary architecture with the natural beauty of the Ionian landscape, the property offers high-end accommodations with uninterrupted sea views, private outdoor living spaces, and premium amenities.

A signature element of SEA ZANTE is its exclusive private beach, accessible only to in-house guests, offering complete seclusion and a rare sense of tranquility.

Recognized with distinctions such as Top Island Accommodation and Top Seafront Complex, the property reflects a strong identity shaped by award-winning design and a commitment to exceptional guest experience.

Designed for guests who value privacy, calmness, and understated luxury, SEA ZANTE delivers a highly personalized and refined escape by the sea.

W: www.hoteldelopera.com E: mai.vu@accor.com

Hotel de l’Opera Hanoi - MGallery

Hotel de l’Opera Hanoi - MGallery is a boutique hotel located in downtown Hanoi, just steps away from the iconic Hanoi Opera House within the historical precinct of Hanoi. The hotel takes guests on a journey to the past and into the charm and allure of “A Night at the Opera”.

Hotel de l’Opera Hanoi – Mgallery distils the best of Hanoi – period accents in the architecture and theatrical interior design of jewel tone accents and classic opera motifs juxtaposed with contemporary spaces for dining and entertaining.

The 107 meticulously designed guestrooms and suites have an ambiance which blends a touch of French décor with the luscious operatic settings and the plush comfort of a sumptuous hotel of the 21st Century. Each guestroom has lavish amenities hand-

picked for its quality, while its wooden floors compliment the finest Asian textiles and silks contributing to the room’s vibrant colors.

Hotel de l’Opera Hanoi - MGallery delivers its cuisine through lavish gastronomic venues. Café Lautrec offers à la carte and buffet dining throughout the day. Satine features authentic Vietnamese cuisine with many local favourites. La Fée Verte provides choices to satisfy discerning purveyors of beverages, extensive cocktails and imported wines.

Hotel Pestera - Wellness & Spa

Situated at 1,610 meters in the heart of the Bucegi Mountains, Hotel Peștera Wellness & Spa is more than a destination — it is a place where history, nature, and hospitality come together in a truly unique way.

The story of this place began in 1923, when the first mountain lodge, known as Casa Pestera, welcomed travelers seeking the beauty and serenity of the high mountains. Today, that legacy continues through a refined five-star experience, inviting guests to reconnect with nature while enjoying modern comfort and understated luxury. Surrounded by the spectacular alpine landscapes of the Bucegi Natural Park and located near iconic landmarks such as the

Sphinx and the Babele rock formations, the hotel offers a distinctive setting in one of the most scenic areas of Eastern Europe. Guests enjoy elegantly designed rooms, refined cuisine, and a premium wellness experience at OXYGEN Wellness & Spa, where relaxation becomes part of the mountain itself — creating a deeply personal and memorable experience rooted in place, tradition, and authenticity.

Sasi Bush Lodge

Sasi Bush Lodge is a luxury tented bush lodge nestled in the heart of the Northern Drakensberg, offering guests an exclusive and immersive nature experience with uninterrupted views of the magnificent Drakensberg  mountains.

Surrounded by free-roaming wildlife and the peaceful beauty of the African bushveld, the lodge combines refined comfort with authentic wilderness living.

Our luxury tented suites have been thoughtfully designed to blend seamlessly into the natural environment while providing elegant finishes and modern comforts. Each unit features spacious interiors, beautifully  appointed bedrooms, en-suite bathrooms, private decks, and outdoor areas where guests can relax

while taking in the mountain scenery and surrounding wildlife.

Sasi Bush Lodge offers a unique balance of tranquillity, adventure, and personalised hospitality. Guests can enjoy guided experiences, breathtaking sunsets, and the serenity of nature, all while experiencing exceptional  service and warm South African hospitality. The lodge is designed to provide an intimate, restorative escape where luxury and nature exist in perfect harmony.

Courtyard by Marriott Bangkok Suvarnabhumi Airport

An airport hotel with an urban resort spirit, Courtyard by Marriott Bangkok Suvarnabhumi Airport, opened in December 2023, offers seamless convenience just minutes from the airport—perfect for an airport stopover while delivering the energy and style of a modern city stay.

The hotel’s design concept is inspired by the historic Prawet Burirom Canal, reflecting Bangkok’s waterside heritage through local textures, flowing lines, and subtle cultural details interpreted in a contemporary way. This concept flows throughout the entire hotel—from public spaces to meeting venues and guest rooms—where décor features natural tones, layered patterns, and artistic elements that evoke the movement of water and riverside community life.

Designed for modern travelers, the hotel blends comfort, functionality, and refined design for both business and leisure stays. As a MICE and conference destination, it offers versatile indoor meeting facilities with advanced technology, complemented by outdoor event spaces ideal for receptions and social occasions. Elegant wedding venues, bespoke packages, and dedicated planners create memorable celebrations. Sustainability remains central to operations, supported by energyefficient systems, responsible sourcing, and waste reduction initiatives.

W: www.samabe.com E: reserv@samabe.com

Samabe Bali Suites & Villas

Samabe Bali Suites & Villas is home to an exotic culture with a rich history providing everything guests need to have fun and relax in a sophisticated setting while still offering a large range of activities allowing a full exploration of the resort.

Decadent bed linens, traditional appointed furniture, complemented with bespoke service and signature amenities, this is the perfect place for a quiet and reenergising vacation, romantic honeymoon or a luxurious wedding. Idyllic Indian Ocean views, private swimming pools, fully equipped gymnasium and soothing spa are all designed for total submersion and indulgence.

Unique, exceptional dining options to satisfy every diner’s palate. Rustic beach cave dinners surrounded by candlelight and finished off with bonfires is every romantic’s delight. Eight hectares of manicured lawns and gardens house this soloistic property, renowned for its preemptive staff. Samabe Bali Suites & Villas is sure to take guests’ breath away, leaving them with unforgettable memories that will last a lifetime.

W: www.marriott.com E: danang.reservations@courtyard.com

Courtyard by Marriott Danang Han River

As the first Courtyard-branded hotel by Marriott International in Vietnam, Courtyard by Marriott Danang Han River introduces a fresh perspective on contemporary hospitality in the heart of Da Nang.

Strategically located at the city’s symbolic Km00, the hotel enjoys a prime position at the center of urban life, offering seamless access to the Han River, the city’s vibrant coastal lifestyle, cultural landmarks, and dynamic dining scene.

Designed to meet the needs of both leisure and business travelers, the hotel features a grand ballroom with an impressive 8.5-meter ceiling, complemented by a private escalator system connecting Levels 1 through 3- an ideal setting for

conferences, celebrations, and signature events. Rising above the skyline, M45 Rooftop Bar, the highest rooftop bar in Da Nang, offers sweeping panoramic views of the Han River and iconic city landmarks, paired with elevated mixology and curated music.

More than a place to stay, Courtyard by Marriott Danang Han River is a new urban gathering point where modern design, comfort, and local connection come together.

W: www.bolinahotel.com E: info@bolinahotel.com

Bolina Suite & Spa

Bolina suite & spa is an exclusive 4-star superior boutique hotel located in the heart of Milano Marittima, just steps from the sea and the historic pine forest of the Romagn a riviera.

Defined by an intimate and refined atmosphere, the property offers a seamless blend of elegance, comfort, and contemporary design. Its panoramic infinity spa, situated on the eighth floor, invites guests to experience pure relaxation through sensory journeys, hydromassage pools, steam rituals, and breathtaking views over the Adriatic coastline. The rooms and suites are designed as sophisticated living spaces, featuring private terraces, natural wood furnishings, marble accents, and premium Dorelan mattresses to ensure

exceptional rest and wellbeing. Every detail reflects a commitment to quality and aesthetic harmony. Each morning, the signature “break not fast” concept transforms breakfast into an elegant brunch experience, with freshly prepared sweet and savory selections served in a relaxed atmosphere. Ideal for couples, families, and discerning travelers, Bolina suite & spa represents a refined sanctuary suspended between sky and sea, where hospitality becomes an immersive wellness experience.

W: www.silqhotel.com E: reservations@silqhotel.com

SILQ Hotel & Residence

SILQ Hotel & Residence is a luxury hotel inspired by the heritage of Thai silk, reflected through our exclusive use of locally sourced linens and guestrooms named after premium silk varieties.

At the heart of the property is The Qlub, a high-end wellness centre designed for holistic recovery and performance. It features a hot and cold circuit for recovery programs, a hybrid gym tailored for athletes, and a saltwater swimming pool complemented by a pool bar and relaxing lounge area.

Our dining and bar experiences continue the silk narrative. The White Mulberry cocktail bar offers signature cocktails with immersive storytelling,

while Weaver restaurant brings together three cuisines — Indian, Thai, and Western — thoughtfully woven into one destination, serving both refined fine dining and traditional-style dishes.

Overall, SILQ offers a cozy yet refined luxury experience, effortlessly embodying Thai hospitality. Much like silk itself, the experience is designed to wrap guests in a sense of warmth, comfort, and understated elegance.

Mövenpick Hotel & Apartments Ghala Muscat

Mövenpick Hotel & Apartments Ghala Muscat is a landmark five-star destination that redefines urban hospitality in Oman, seamlessly combining the sophistication of a leading city hotel with the comfort and flexibility of premium serviced apartments.

As the first Mövenpick property in the Sultanate, the hotel brings the brand’s renowned Swiss hospitality to Muscat, enriched by genuine Omani warmth and service excellence.

Strategically located in the prestigious Ghala Heights district, the property offers exceptional connectivity to Muscat International Airport, Sultan Qaboos Highway, the Oman Convention & Exhibition Centre, and key commercial and lifestyle hubs. This prime setting positions the hotel as the preferred choice

for business travelers, long-stay guests, families, and discerning leisure visitors seeking convenience, efficiency, and refined comfort within the city.

The property features 340 contemporary keys, including 282 stylish hotel rooms and suites and 58 fully serviced apartments, thoughtfully designed to meet the diverse needs of modern urban living. Hotel rooms offer spacious layouts, elegant interiors, and premium amenities that support productivity.

W: https://pullmanphuquoc.com/ E: ha248@accor.com

Pullman Phu Quoc Beach Resort

On the sun-drenched shores of Vietnam’s largest island, Pullman Phu Quoc Beach Resort redefines contemporary beachfront living with bold design and vibrant energy.

Just 15 minutes from Phu Quoc International Airport, the resort was envisioned by Spanish architect Salvador Pérez Arroyo, whose fluid, kinetic layout resembles a fish gliding toward the Gulf of Thailand - dynamic, youthful, and distinctive.

The resort features 331 sleek rooms, suites, and cabanas, balancing style with comfort. Guests can wake to sweeping sea views in Premium Deluxe Ocean View rooms or enjoy semi-private pool access in the playful Cabana category.

A leading destination for MICE, weddings, and curated events, Pullman offers versatile indoor venues and stunning beachfront settings. Culinary highlights include rooftop dining at Mad Cow Wine & Grill, relaxed coastal flavors at Beach House - The Beach Club, poolside bites at Coconutz, and interactive all-day dining at Salt ‘n’ Pepper. Blending business, leisure, and lifestyle, Pullman Phu Quoc delivers a refined yet energetic island escape.

W: www.novaskyland.com E: sales@novaskyland.com

Nova Skyland Hotel

Nova Skyland Hotel warmly welcomes you to the Artic Circle in Finnish Lapland. The hotel offers award-winning, unique experiences in high-quality lodgings with Nordic luxury for everyone.

The hotel is dedicated to create a memorable holiday in Santa Claus Village and Rovaniemi for all generations. Embraced by the forrest, a lifestyle close to the nature is essential. Their modern Scandinavian styled rooms with natural wooden materials and big windows are designed by a Finnish designer for guests to be able to embrace the Northern sky.

The hotel specialities are family friendly facilities, private saunas in each room, an upscale restaurant with local ingredients and reindeer living on the property during the winter season.

Hotel Ramonda

Hotel Ramonda is located in the heart of the untouched nature of the mysterious mountain Rtanj, which intrigues, fascinates and heals.

Harmoniously integrated into the natural environment and inspired by the rare Ramonda Serbica flower, which is a symbol of strength, beauty and regeneration, Hotel Ramonda is an oasis where time plays for you, and all worries are left behind.

Natural materials, modern space design, top-notch personalized service, with special attention paid to every detail - make Hotel Ramonda a perfect place for enjoyment and rest.

Hotel Ramonda is a small mountain boutique hotel and as such has 58 accommodation units of modern design, an A La Carte and boarding restaurant and two Wellness & SPA centres with numerous facilities and a unique artificial pond.

Hotel Ramonda offers accommodation units of 17 types. Each of the types provides exceptional comfort and convenience to its guests, based on the highest world standards. The average square footage of the rooms exceeds 30 m2, while the largest apartment covers 100 m2.

W: www.ritzcarlton.com/abama E: reservationsabama@ritzcarlton.com

The Ritz-Carlton, Abama

At The Ritz-Carlton Tenerife, Abama, guests discover a destination resort where nature, culture, and refined luxury come together beneath the island’s eternal springlike climate. Set on Tenerife’s sun-blessed southwest coast, the resort is surrounded by lush subtropical gardens, Atlantic Ocean views, and dramatic volcanic landscapes, creating a serene sanctuary designed for relaxation and discovery. The resort features elegant guest rooms and suites, the exclusive Retreat experience, a Michelinstarred dining offering, diverse restaurants celebrating global and local flavors, a tranquil spa, championship golf course nearby, and direct access to a secluded golden-sand beach. Families, couples, and explorers alike enjoy curated experiences ranging from botanical walks and culinary tastings to wellness rituals and ocean adventures. Blending the timeless service of The Ritz-Carlton with the spirit of the Canary Islands, the resort offers a warm, luminous escape - a true oasis of Europe where every stay becomes a meaningful and unforgettable journey.

Hilton Hiroshima

Hilton Hiroshima is the first flagship hotel of the Hilton brand to be launched in the Chugoku & Shikoku regions of Japan. Located close to Peace Boulevard in Hiroshima City, Hilton Hiroshima is only a 10-minute drive from Hiroshima Station.

It serves as a great tourism & business hub, being surrounded by restaurants & shops, and has quick access to several UNESCO sites such as the Atomic Bomb Dome, Hiroshima Peace Memorial Park, and Itsukushima Shrine.

The 420 guest rooms in Hilton Hiroshima are beautifully designed to reflect the natural beauty of Hiroshima. All rooms are equipped with high-speed internet access whilst overlooking the vibrant Hiroshima City and the magnificent view of the Seto Inland Sea. Including the 163 sqm suite

room, the 22-story building offers a total of 16 suite rooms and an Executive Lounge on its top floor.

Hilton Hiroshima has 4 restaurants & a bar, and a fitness center that includes a gym, an indoor pool, a jacuzzi & Spa by L’OCCITANE. Together with its multilingual and experienced team, the latest LED technology, and state-of-theart AV equipment, Hilton Hiroshima is the perfect location for hosting international events with 20 function rooms that can accommodate up to 1,000 guests.

W: www.eliteworldhotels.com.tr E: sales.basinekspres@eliteworldhotels.com.tr

Elite World Grand Istanbul Basın Ekspres

Elite World Grand Istanbul Basın Ekspres invites guests to a different world with its 5-star services, unique quality approach, and the innovative “Business to Happiness” meeting concept, designed for both business and leisure stays.

With its exceptional 5-star services, it ensures the satisfaction of guests who seek more than just standard offerings and wish to experience a fun and memorable stay. The hotel is the top choice for those looking for luxury, whether for weddings, conferences, or other events.

Guests can enjoy live music while savoring exquisite dishes at The Grill restaurant. The poolside area provides a perfect setting for

unforgettable weddings and celebrations, as well as a relaxing escape. As a city hotel, Elite World Grand Istanbul Basın Ekspres offers a luxurious spa experience to help business travelers unwind and rejuvenate after long meetings and travels. At the Fit Life Spa & Health Centre, guests can engage in sports activities and escape the stresses of city life with the help of expert therapists.

W: www.marriott.com E: ak.dxblv.room.reservation@marriott.com

La Ville Hotel & Suites CITY WALK, Dubai - Autograph Collection

La Ville Hotel & Suites is a boutique luxury hotel in the heart of City Walk, part of Marriott’s Autograph Collection.

Design-led and contemporary, the hotel offers a relaxed yet sophisticated urban escape with stylish rooms and suites, curated dining experiences at Graze, Grapeskin, and Chival, and a rooftop pool overlooking Dubai’s skyline.

With its intimate scale and neighborhood feel, La Ville delivers stays that are personal, social, and exactly like nothing else. Guests can unwind in thoughtfully

designed spaces that blend modern aesthetics with comfort, enjoy exceptional service, and experience the vibrant energy of City Walk just steps away. Perfect for leisure and business travelers alike, the hotel captures Dubai’s cosmopolitan spirit while maintaining a sense of exclusivity and warmth.

W: www.fujairah.intercontinental.com E: reservation.fjrae@ihg.com

InterContinental Fujairah Resort

An exceptional destination where Arabian hospitality meets luxury, InterContinental® Fujairah Resort is situated on the shoreline of Al Aqah Beach and beneath the spectacular backdrop of the Hajjar Mountains and the Indian Ocean.

Being the only Emirate of the pearly coast of the Indian Ocean yields unique advantage to Fujairah’s destination experience.

The five-star InterContinental® Fujairah Resort is the epitome of luxury living. Only a 90-minute drive from Dubai, the luxury living resort is equipped to cater to guest’s every need and pamper every sense.

The Resort’s 190 stylish guest rooms and suites feature expansive balconies to admire uninterrupted views across the sea.

InterContinental® Fujairah Resort presents the perfect host as a wedding destination for couples as well as business groups that choose to host unique meetings.

Family travelers will be delighted by the resort’s unique offerings for children of all ages, including a family pool, Kids Club and Teens Club. Indulge in the wonderfully pampering O Spa by L’Occitane, it takes guests on a journey to full rejuvenation.

W: www.marriott.com E: rhi.dxbrb.fo@renaissancehotels.com

Renaissance Business Bay Hotel Dubai

Discover the Renaissance Business Bay Hotel, Dubai—where vibrant culture meets endless inspiration.

Nestled along the Dubai Water Canal, just minutes from Burj Khalifa and The Dubai Mall, we invite you to experience Dubai’s dynamic energy. Relax in 251 stylish Rooms & Suites with Italian marble bathrooms, smart TVs, and free Wi-Fi. Upgrade to Club Rooms & Suites for exclusive R-Lounge access with all-day bites and drinks.

Savour diverse dining options—from international cuisine at The Podium and light fare at the Lobby Lounge to lively vibes at Lock, Stock & Barrel. Enjoy bold

Pan-Asian dishes at Asia Asia or The Banc’s unique Mediterranean flavours.

Recharge at the spa, swim in the terrace pool, or work out in the cityscape-view gym. Host events in 11 dynamic spaces or the naturally lit Amwaj Ballroom with REN Meetings tailored to your needs. Explore the local neighbourhood with our Navigator programme or join weekly Evenings at Renaissance for a unique cultural journey.

W: www.wyndhamgardenphuquoc.com/ E: info@wyndhamgardenphuquoc.com

Wyndham Garden Grandworld Phu Quoc

Welcome to Wyndham Garden Grandworld Phu Quoc, a family-friendly All-Inclusive hotel nestled in the heart of Grand World, the vibrant entertainment capital of Phu Quoc Island in Vietnam.

As part of the globally trusted Wyndham brand, our 4+ star hotel blends world-class service with warm Vietnamese hospitality.

Designed for unforgettable family moments, we offer a 952m² outdoor swimming pool, Aquapark, multi-level Kid’s Club, private beach access, and the chic Palm Beach Club. Pamper yourself at the full-service Spa, energize at the modern Fitness Center, and unwind with a drink at Capri Bar.

Our All-Inclusive package ensures a worryfree holiday with unlimited food & drink at diverse restaurants serving both Asian and Western cuisines.

Whether you’re traveling with kids, seeking romance, or mixing business with leisure, our friendly team is ready to make every moment magical. Discover why Wyndham Garden is the top choice for luxury family vacations in Phu Quoc.

W: www.wyndhamhotels.com E: Reservations@ramadariyadhkfr.com

Ramada by Wyndham Riyadh King Fahd Road

Ramada by Wyndham Riyadh King Fahd Road offers a perfect blend of comfort and convenience in the heart of Saudi Arabia’s vibrant capital.

Ideally located on King Fahd Road, our modern 25-story hotel places you steps away from Riyadh’s top attractions, including Kingdom Centre, Mode Mall, and Riyadh Gallery Mall. Business travelers will appreciate easy access to major government offices and the King Abdullah Financial District, while leisure guests can explore cultural landmarks like Murabba Palace and Faisaliah Tower.

Enjoy premium amenities such as complimentary Wi-Fi, a fitness center,

and an indoor pool, along with exceptional dining options at our onsite restaurants. Whether you’re here for business or relaxation, our spacious rooms feature contemporary décor, flat-screen HDTVs, and thoughtful conveniences to make your stay memorable. Located just 33 km from King Khalid International Airport and near Riyadh Metro, Ramada by Wyndham Riyadh King Fahd Road is your gateway to a truly connected and comfortable experience.

ADLER Lodge RITTEN

The Ritten in South Tyrol has long been known as a place of retreat. Surrounded by trees and framed by the distant Dolomites, the ADLER Lodge RITTEN invites guests to unwind and recharge all year round.

Here, you are encouraged to feel completely at home.

In the restaurant and the Main Lounge, with its crackling fireplace and sweeping views, high-quality, regionally inspired dishes are served throughout the day. Selected wines and all beverages are included in the lodge’s all-inclusive arrangement, allowing guests to truly relax and simply let go.

For even deeper serenity, private saunas in the suites and chalets offer intimate

comfort. In the Spa, an infinity pool overlooking the Dolomites and saunas hidden among the trees await. Treatments featuring ADLER natural cosmetics, along with yoga and Pilates retreats, complete the wellness experience.

Right outside the lodge, e-bike, walking and hiking trails open onto panoramas that Sigmund Freud once described as “divinely beautiful.” Wherever you turn: mountains, peace, and pure nature. Let your soul fly!

Rose Rayhaan by Rotana Dubai

Setting a benchmark for style, comfort, and luxury, the Rose Rayhaan by Rotana Dubai is a remarkable 72-storey building standing tall as one of the iconic buildings in the astonishing skyscrapers on Sheikh Zayed Road and is recognized one of the tallest hotels in the world. Soaring to an impressive height of 333 meters.

The hotel features 462 luxurious rooms and suites, each offering panoramic views of Dubai, including stunning sights of the iconic Burj Khalifa. Whether for business or leisure, Rose Rayhaan by Rotana promises an unforgettable experience.

This landmark of hospitality features three distinct Food & Beverage outlets, each offering a unique atmosphere and 3 fully equipped meeting rooms.

The Bodylines Fitness & Wellness Club provides a range of recreational. Rose

Rayhaan by Rotana Dubai is strategically located with easy access to some of Dubai’s most iconic attractions and transport links:

• 1 Minute Walk: Financial Centre Metro Station

• 1 Metro Stop: Dubai Mall

• 5 Minutes Walk: Museum of the Future

• 5 Minutes Drive: Burj Khalifa & Dancing Fountains

• 15 Minutes Drive: Kite Beach

With its prime location and convenient transport options, Rose Rayhaan by Rotana Dubai ensures that guests can easily explore the best of Dubai.

Rose Rayhaan by Rotana welcomes guests to the Centre of the World

W Doha Hotel & Residences

The first luxury lifestyle hotel in Doha city center, W Doha brings the energy of New York City. Located in the heart of West Bay, the hotel near Hamad International Airport offers a prime location, with the beach and local attractions within a short distance.

Each room offers iconic design, tech-savvy amenities, and a stylish ambiance.

The choices for guests are endless at this Doha 5-star hotel, from a relaxing experience at Sisley Paris Spa to a workout in the FIT gym and a swim in the WET pool. The hotel near Souq Waqif is an ideal place for exploration, with more experiences just moments away.

Guests can savor award-winning cuisine at Market by Jean-Georges or Spice Market, hosts to three-star Michelin Chef JeanGeorges Vongerichten. Italian cuisine awaits at La Spiga by Paper Moon, while exceptional Peruvian flavors transport diners to Latin America at COYA Doha.

For business travelers, the hotel near DECC is conveniently located. With nearly 1,000 sqm of event space, the ballroom is perfect for hosting large gatherings.

W: www.borneonaturetours.com

Borneo Rainforest Lodge

Nestled deep within the pristine Danum Valley Conservation Area, Borneo Rainforest Lodge is a benchmark of sustainable luxury set in one of the world’s oldest rainforests. Surrounded by 130-million-year-old primary forest, the lodge offers an immersive retreat where refined comfort meets raw wilderness.

Since 1994, Borneo Rainforest Lodge has pioneered eco-luxury in Sabah, providing guests with exceptional access to extraordinary wildlife, including orangutans, Bornean elephants, and rare bird species. Thoughtfully designed architecture blends seamlessly with the environment, while elevated walkways, riverfront villas, and nature-inspired interiors ensure both privacy and connection to the rainforest. As a GSTC-certified hotel and multiple international award recipient, the lodge is deeply committed to conservation,

community engagement, and responsible tourism. Guided experiences led by highly trained and licensed nature guides, from canopy walks and river rafting to night safaris and wellness rituals, offer meaningful encounters with nature while preserving its integrity.

Borneo Rainforest Lodge is not merely a destination, but a transformative journey into one of Earth’s most precious ecosystems, delivered with world-class hospitality and purpose.

W: www.ellaresorts.com/our-resorts/elissa-resort/ E: res-rhodes@ellaresorts.com

Ella Elissa

Ella Elissa offers the perfect setting for a laid-back Mediterranean getaway with loved ones, friends, or solo adventurers. Combining traditional Rhodian architecture with contemporary style, the property promises a relaxing break.

Featuring 209 luxurious rooms, from deluxe accommodations to water bungalows with private pools, guests can enjoy Aegean sea views from their verandas.

The resort provides diverse dining options, including four restaurants and three bars. Guests can savor Mediterranean cuisine at a la carte restaurants like Kavos and Fourni, crafted by Michelin-star chef Alex Tsiotinis. Enjoy island delicacies at the Street Food Hub and cocktails at Rodini’s poolside bar. Kelari’s wine cellar offers over 300 Greek and international wines. Additionally, menus are curated by celebrity chefs for a delightful culinary experience.

For relaxation and rejuvenation, visitors can explore Ella Wellness & Spa. Inspired by Greek traditions, the spa offers personalized wellness journeys with highly trained professionals. Guests can choose from signature spa treatments, a beauty salon and a fitness center.

Elissa Adults-Only Lifestyle Beach Resort provides everything needed for a luxurious, tranquil vacation, allowing guests to unwind and enjoy the Mediterranean ambiance.

W: www.ellaresorts.com/our-resorts/helea-resort/ E: res-rhodes@ellaresorts.com

Ella Helea

Ella Helea, a 5-star all-inclusive paradise, invites guests of all ages to experience an unforgettable holiday.

The resort caters to families, adults and couples alike, blending relaxation with entertainment. Enjoy sea views, gardens and 11 pools. The design, inspired by the Medieval Old Town of Rhodes, highlights the island’s charm.

With 626 modern rooms and suites, each with private balconies and pool access, Helea Lifestyle Beach Resort offers a tranquil retreat. Accommodations cater to four guests, with new deluxe family rooms accommodating up to six. In collaboration with Worldwide Kids, guests enjoy water

slides at Ella Land Splash, a 60-seat cinema, escape rooms and sports facilities.

Savor cuisine at four à la carte restaurants. Culinary master Apostolos Trastelis curated menus at Tsouka and Matsi. The allinclusive program lets guests dine at resort restaurants and the poolside ‘street food hub’, home to global flavors.

At Ella Wellness & Spa, enjoy treatments, a beauty salon, with kids’ options and a fitness center. Fitness classes, yoga, Pilates, tennis and water sports are available.

W: www.ellaresorts.com E: res-alkyna@ellaresorts.com

Ella Alkyna

Nestled within the breathtaking landscapes of Corfu, Ella Álkyna offers discerning adults an unparalleled escape.

Set against a stunning cliffside backdrop with captivating sea views, the resort invites guests to experience a sense of elevation, both physically and experientially. Here, the concept of adults-only holidays is redefined. Accommodation, dining, wellness, and activities seamlessly blend to enhance not just vacation moments, but the entire way of life.

From top-tier services and in-room indulgences to themed gastronomic spaces celebrating local cuisine, Álkyna leaves no detail overlooked.

The resort boasts three distinct restaurants offering a fusion of local and international cuisine, two of which feature menus crafted by Michelin-starred Chef, Alex Tsiotinis. Additionally, guests can unwind at one of the four bars scattered throughout the property.

Featuring 349 rooms, suites, and villas with private pools and breathtaking sea or pool views, Álkyna caters to every preference. The Wellness & Spa experience reflects the resort’s dedication to providing a rejuvenating sanctuary for both body and mind.

W: www.grandcopthorne.com.sg E: rsvns.gcw@millenniumhotels.com

INTERVIEW: Grand Copthorne Waterfront Hotel Singapore

Andrew Tan General Manager

Haute Grandeur Global Award Best General Manager

What were the key leadership decisions that helped your company achieve the Award of Excellence, and how did you keep your team aligned throughout the process?

One of the most important leadership decisions was to place our people and guest experience at the centre of every operational strategy. At Grand Copthorne Waterfront Hotel Singapore, we focused on creating consistent experience across all touchpoints, from front office and housekeeping to culinary and events operations.

We also made a conscious decision to empower department heads with greater ownership while maintaining clear accountability. Rather than managing in silos, we encouraged cross-functional collaboration so every team understood how their role contributed to the overall guest journey and business performance.

Alignment came through frequent communication and visibility. I made it a

priority to engage teams regularly through town halls, operational briefings, and recognition sessions.

Celebrating small wins along the way helped reinforce our shared purpose and kept morale high throughout the journey towards excellence.

What specific challenges did your company face on the journey to excellence, and how did you overcome them while maintaining performance and morale?

Like many hospitality organisations, one of our biggest challenges was adapting to rapidly changing guest expectations while managing operational pressures and workforce demands. The hospitality landscape has become increasingly competitive, and guests today expect personalisation, speed, and consistency simultaneously.

Another challenge was sustaining service excellence during periods of high occupancy

and evolving manpower dynamics. We addressed this by investing heavily in training, process improvements, and technology that enhanced efficiency without compromising the human touch that defines hospitality.

Maintaining morale required transparency and trust. During challenging periods, I believed it was important for leadership to remain visible and approachable. We encouraged open dialogue, listened actively to employee feedback, and ensured our teams felt appreciated.

Recognition programmes and career development opportunities also played an important role in keeping our employees motivated and engaged.

How did you build and sustain a culture of quality, innovation, and accountability that contributed to this achievement?

Culture is never built overnight. It is reinforced daily through leadership behaviour and organisational consistency. At Grand Copthorne Waterfront Hotel Singapore, we established clear service standards while encouraging innovation at every level of the organisation.

We empowered employees to contribute ideas for operational improvements and guest engagement initiatives. Some of our best innovations came directly from frontline team members who interact with guests every day. When employees feel heard, they become more invested in outcomes.

Accountability was equally important. We ensured that goals, KPIs, and expectations were clearly communicated, measurable, and tied back to both individual and team performance. At the same time, accountability was balanced with support and leaders were expected to coach and

develop their teams, not simply evaluate them.

Most importantly, we cultivated pride in our work. When employees understand the impact they have on guest experiences and the hotel’s reputation, quality naturally becomes part of the culture.

In what ways has receiving the Award of Excellence impacted your company’s growth, reputation, and future strategic goals?

Receiving the Award of Excellence is a meaningful validation of the hard work and dedication demonstrated by every member of our team. It strengthens our reputation not only among guests, but also within the broader hospitality industry and corporate community.

From a business perspective, recognition of this nature enhances trust and credibility, which positively influences guest loyalty, partnerships, and talent attraction. It also reinforces our positioning as a leading hospitality destination in Singapore.

Strategically, the award motivates us to continue raising standards rather than becoming complacent. We see it as a milestone, not a final destination. Moving

forward, we will continue focusing on sustainability, digital transformation, service innovation, and talent development to ensure we remain future-ready in an evolving hospitality environment.

What advice would you give to other General Managers aiming to lead their organisations towards similar levels of excellence and recognition?

My advice would be to focus first on people, because organisational excellence is ultimately driven by engaged and empowered teams. Invest time in building trust, developing future leaders, and creating a culture where employees feel valued and accountable.

Equally important is the power of teamwork. In hospitality, no single department delivers the guest experience alone. True excellence comes when teams work together with a shared commitment to serving from the heart, supporting one another, and placing guests at the centre of every decision. Foster an environment where collaboration is encouraged, successes are celebrated collectively, and individuals understand how their contributions impact the bigger picture. When people trust one another and are united by a common purpose, they consistently deliver exceptional experiences that guests remember and value.

Thirdly, remain consistent in your vision and standards. Excellence is not achieved through one major initiative; it comes from disciplined execution of small details every day.

I would also encourage General Managers to stay adaptable. The hospitality industry evolves quickly, and leaders must be willing to embrace innovation, technology, and new ways of thinking while staying grounded in genuine service.

Finally, never lose sight of purpose. Awards and recognition are important, but they should be the outcome of creating meaningful experiences for guests and sustainable success for employees and stakeholders alike.

RESTAURANT

W: www.fairmont.com/amman

Salt Restaurant at Fairmont Amman

Salt captures the refined essence of Europe in the heart of Amman, offering an experience inspired by the timeless charm of brasserie-style dining.

Every dish presented at Salt tells an authentic culinary story, showcasing the artistry and passion behind European cuisine. Guests are invited on a journey of exceptional flavors, from expertly cut meats to elegantly crafted signature dishes, each prepared with precision and creativity.

The open kitchen brings a captivating sense of theatre, allowing diners to witness the skill and dedication of the chefs as

each plate comes to life. To complement the culinary experience, Salt offers an impressive wine selection from its carefully curated cellar, ensuring the perfect pairing for every meal. With its warm sophistication, rich interiors, and inviting atmosphere, Salt stands as a celebration of European elegance, a place where fine dining, craftsmanship, and ambiance unite in perfect harmony.

W: www.andilanaresort.com E: andilana.booking@voihotels.com

Pily Pily Restaurant at Andilana Beach Resort

Pily Pily Restaurant at Andilana Beach Resort, located within the beautiful Andilana Beach Resort in Nosy Be, Madagascar, is widely regarded as the island’s premier dining destination. Boasting breathtaking views of Andilana Bay, every meal here is a feast for both the eyes and the palate.

Guests can enjoy a sumptuous lunch buffet featuring fresh fish and meat carpaccio, sizzling grills, and our signature mixed fried fish, all included as part of our All-Inclusive formula. As the day transitions to evening, the restaurant offers a memorable dinner experience highlighting the best of local cuisine, including the exquisite Indian Ocean lobster.

Our panoramic terrace is the perfect spot to relax and soak in the stunning sea views while savoring your meal. Whether visiting for lunch or dinner, Pily Pily Restaurant combines exceptional food, warm hospitality, and an unforgettable atmosphere. Every visit here is more than just a meal, it’s a celebration of flavors, views, and the magic of Nosy Be.

W: www.millenniumhotels.com E: dining.gcw@millenniumhotels.com

SanSara at Grand Copthorne Waterfront Hotel Singapore

SanSara at Grand Copthorne Waterfront Hotel Singapore is a North Indian restaurant celebrated for its evocative journey through India’s northern culinary traditions.

Inspired by the Sanskrit concept of “flow,” SanSara’s menu moves gracefully through the diverse flavours of Punjab, Kashmir, Lucknow, and Benares, weaving heritage, technique, and storytelling into every dish. Under the helm of Master Chef Pannalal Nath, who brings over 25 years of culinary experience, the restaurant delivers a refined and authentic dining experience. Beyond its signature offerings, SanSara

also presents seasonally themed food festivals that highlight regional classics and festive flavours, inviting guests to explore India’s rich culinary tapestry in creative and vibrant ways, making each visit a memorable gastronomic journey.

W: www.millenniumhotels.com E: dining.gcw@millenniumhotels.com

Food Capital at Grand Copthorne Waterfront Hotel Singapore

Food Capital at Grand Copthorne Waterfront Hotel Singapore is a spacious, awardwinning all-day dining destination located along the scenic Singapore River, offering a warm and inviting ambiance enhanced by floor-to-ceiling windows and a lively openconcept kitchen.

Guests can indulge in an extensive international buffet featuring over 50 dishes, from local favourites such as Singapore Chili Crab, Laksa, and Satay Bee Hoon, to global selections including fresh sashimi, tandoori specialties, and succulent grilled meats.

The restaurant also curates seasonally themed buffets that showcase the

finest offerings from around the world, celebrating diverse culinary traditions. These special events aim to bridge cultures through food, often in collaboration with local F&B partners, international embassies, and renowned chefs, providing an immersive dining experience that delights both locals and travelers alike.

W: www.marriott.com/ E: restaurant.tomassino@sheratonzagreb.com

Tomassino Restaurant

Located within the elegant surroundings of the Sheraton Zagreb Hotel, Tomassino Restaurant offers a refined dining experience inspired by the rich heritage of Italian cuisine and enhanced by the finest locally sourced ingredients.

Rooted in authenticity and craftsmanship, our chefs reinterpret classic Italian recipes with a modern touch, carefully selecting fresh, seasonal produce from Croatian artisans to create dishes of exceptional quality and balance. Attention to detail is at the heart of every plate at Tomassino, from handmade pasta and velvety sauces to premium meat and seafood specialties. Each dish reflects passion, precision, and creativity. The menu is designed to offer a harmonious blend of timeless Italian flavors and contemporary culinary expression,

appealing to both traditionalists and adventurous diners. The restaurant is set in an elegant interior with a warm, welcoming atmosphere and complemented by attentive, professional service. Tomassino Restaurant is the perfect setting for business lunches, intimate dinners, and special occasions.

Guests are invited to savor a memorable culinary journey in the heart of Zagreb, where tradition meets innovation.

W: www.samabe.com E: reserv@samabe.com

Crystal Blue Ocean Grill Restaurant at Samabe Bali Suites & Villas

Guests can head to Crystal Blue Ocean Grill Restaurant at Samabe Bali Suites & Villas if they would like to dine in a unique al fresco setting. Crystal Blue Ocean Grill at Samabe Bali Suites & Villas is the signature ocean-view restaurant of the five-star Samabe Bali Suites & Villas.

Open for Lunch and Dinner, this open air thatched-roof style dining outlet overlooks the mesmerizing Indian Ocean View and the main pool.

Guests can immerse their taste bud into the signature cuisines, with choices of fresh seafood or premium steak selections, from Wagyu, Australian Rib Eye, New Zealand Lamb Chop, and many other.

Whether creating a full evening of fine dining or slipping away for a few hours

of simple relaxation with friends, the atmosphere of this exceptional destination allows guests to design their own escape.

Specializing in fresh seafood, sushi and succulent steaks, the Executive Chef is the creative force behind the restaurant’s menu, allowing the guest to enjoy exceptional flavors in a remarkable atmosphere, which features comfortable outdoor seating that can accommodate up to 51 guests.

W: https://pullmanphuquoc.com/ E: ha248@accor.com

Mad Cow Wine & Grill at Pullman Phu Quoc Beach Resort

From the open kitchen, every dish is prepared with energy, turning dinner into a performance that keeps guests engaged until the first bite.

The star of the menu is the Tomahawk Steak, a dramatic cut designed to serve three or four, creating a true chef’s-table moment as guests watch the first slice before it is shared at the table. Close favourites include Maddie’s Surf and Turf, a decadent pairing of tenderloin steak and lobster fresh from Phu Quoc’s sea, and the playful yet indulgent Wagyu Black Burger, beloved by regulars. Signature ingredients such as the island’s famous peppercorns and freshly caught seafood are woven throughout, ensuring every dish carries a distinct taste of place.

To complete the experience, Mad Cow Wine & Grill offers more than 50 carefully chosen wines, one of the most impressive and well-priced collections on Pearl Island. Guests are guided through each label’s origin and story, discovering not only what they are drinking but why it is celebrated,

transforming every sip into a moment of knowledge and pleasure.

With seating for up to 80 guests, the steakhouse strikes the right balance: lively enough to buzz with energy, yet intimate enough to feel personal. Stylish yet comfortable, it has become the island’s goto destination for romantic dinners, family gatherings, and evenings with friends that last long into the night.

For those seeking privacy, a dining room welcomes up to 12 guests, suitable for family meals or cozy dinners with loved ones. The Sunset Terrace, meanwhile, offers a vantage point unlike any other: a sweeping view across the resort, best savoured with a glass in hand as day slips into night. Whether indoors or out, the atmosphere remains vibrant, bold, and unmistakably singular.

W: www.henshinjakarta.com E: jakarta.henshin@westin.com

Henshin

Situated at the three highest floors of The Westin Jakarta, Henshin serves authentic Peruvian-Japanese cuisine and remarkable rooftop bar experience, overlooking spectacular city views.

Henshin showcases the evolution of Nikkei cuisine can be understood through the idea of ‘Henshin’ or 変身, a Japanese word meaning ‘transformation’, led by Head Chef Akira Oshita. Born from the Japanese community in Peru, Nikkei cuisine fuses fresh Peruvian ingredients with refined Japanese techniques, resulting in bold umami flavors and a perfectly balanced taste and texture. Some of Henshin signatures include Tuna Tiradito, Classic Ceviche, Lobster Chupe and Nikkei tasting menus.

Right below the dining area, guests can savor specially crafted cocktails while taking in sweeping views of Jakarta from the 67th floor. Complemented by Nikkeiinspired bites and a lively in-house DJ performance, the experience sets the perfect tone for an elevated evening above the city.

W: www.thaiodyssey.com/ E: info@thaiodyssey.com

Thai Odyssey

Thai Odyssey, established in 2004, has built a strong presence with over 50 outlets across Malaysia.

As a trusted massage and spa brand among Malaysians, Singaporeans, and international tourists, the brand is committed to delivering exceptional service and authentic Thai massage experiences. Its most sought-after treatments include Thai Aromatherapy Massage, Thai Traditional Massage, Traditional Foot Massage, and Thai Herbal Treatment.

In recent years, Thai Odyssey has undergone a brand transformation, modernising the look and feel of its outlets with a minimalist, Thai-inspired

ambience that radiates warmth, serenity, and elegance. To ensure service excellence, the company employs dedicated in-house Thai massage trainers who conduct regular evaluations and skill development for its therapists.

Its spa products are responsibly sourced and crafted with natural, plant-based ingredients to support holistic healing and well-being. At Thai Odyssey, every guest is invited to experience pure massage, timeless tradition, a journey rooted in authenticity, care, and renewal.

Pinky Blush Beauty Lounge

Pinky Blush Beauty Lounge is a refined sanctuary where European elegance, artistry, and modern wellness meet.

Inspired by Parisian beauty rituals, the quiet luxury of Monaco, and curated details from across Europe, Pinky Blush was created as more than a salon—it is a destination for women who value excellence, discretion, and personalized care.

Every element is thoughtfully designed, from antique-inspired interiors to the handpicked products sourced from France, Switzerland, Italy, the UK, and New York. Treatments are never generic: each facial, body ritual, nail service, or hair experience is tailored to the client’s needs, mood, and lifestyle on that day. Science-led skincare blends seamlessly with traditional French

techniques, while Russian manicure artistry and advanced wellness protocols set a new standard in Qatar.

Founded and personally curated by Myrna Al Haddad, Pinky Blush is defined by hands-on expertise, elevated hospitality, and an uncompromising attention to detail. The lounge is also a platform for women’s empowerment, ethical beauty, and community initiatives, including animal welfare and philanthropic collaborations. At Pinky Blush, beauty is not a trend—it is a ritual, a privilege, and an experience meant to be felt long after you leave.

www.samabe.com

Galangal Spa at Samabe Bali Suites & Villas

Rejuvenate the body and mind at Galangal Spa at Samabe Bali Suites & Villas, where balance and relaxation await.

Located in the building next to the lobby, Galangal Spa features two serene treatment rooms offering a wide variety of massages and treatments tailored to guests’ needs.

After a treatment, guests can unwind in the outdoor sunken tub adorned with flower petals, surrounded by the calming scent of incense sticks and lit scented candles. This soothing ambiance enhances the relaxation experience.

The spa journey is completed with a refreshing organic juice or herbal tea, thoughtfully included in the spa retreat programs. At Galangal Spa, every detail is designed to leave guests feeling revitalized and in good spirits. It is the perfect place to unwind and restore one’s well-being.

W: https://pullmanphuquoc.com/ E: ha248@accor.com

Pullman Spa at Pullman Phu Quoc Beach Resort

With more than 10 treatment rooms, including exclusive VIP suites, Pullman Spa is designed to enhance overall wellbeing while restoring positive energy in a serene, indulgent setting.

Each therapy is thoughtfully crafted to deliver not only physical relaxation but also a revitalizing sensory journey. Treatments feature Artistry™ skincare products, formulated with naturally derived ingredients to nourish the skin and promote a healthy, radiant glow.

For couples seeking a shared escape, the spa offers dedicated couple’s treatment rooms complete with a private bathroom,

jacuzzi, and secluded balcony - creating an intimate space to unwind together. From soothing massages to personalized wellness rituals, every detail at Pullman Spa is curated to balance body and mind. Whether guests are looking to recharge after travel, complement an active island stay, or simply indulge in quiet self-care, Pullman Spa provides a tranquil sanctuary where relaxation meets refined hospitality.

W: movenpick.accor.com E: resort.deadsea.reservations@movenpick.com

ZARA Spa at Mövenpick Resort & Spa Dead Sea

Zara Spa is an internationally recognised luxury wellness destination located in the tranquil surroundings of the Dead Sea, the world’s lowest natural point.

Recognised as one of the largest in the Middle East, the spa offers a refined sanctuary of relaxation where the region’s natural therapeutic heritage is harmoniously combined with thoughtfully curated hospitality and holistic wellbeing experiences. Spanning over 6,000 square metres, Zara Spa delivers an exceptional wellness environment featuring the renowned Dead Sea flotation pool, hydrotherapy pool, steam rooms, tropical sensory showers, 31 treatment rooms, and an exclusive VIP royal therapy suite, as well as an infinity pool overlooking

the magnificent Dead Sea horizon. The carefully crafted ambience allows guests to experience complete physical and mental restoration. The spa offers a wide selection of bespoke treatments performed by highly trained therapists, including signature massage rituals, advanced body therapies, traditional hammam experiences, and personalised wellness journeys. Each treatment is inspired by the extraordinary mineral-rich Dead Sea mud, celebrated for its natural healing, restorative, and skinrejuvenating properties, ensuring a truly distinctive luxury spa experience.

W: www.kempinski.com/en/grand-hotel-kempinski-riga E: reservations.riga@kempinski.com

Kempinski The Spa - Riga

Nestled next to the National Opera House in the heart of Riga’s captivating Old Town, Grand Hotel Kempinski Riga invites you to experience the soul of a city where medieval spires meet Art Nouveau grandeur.

Riga’s vibrant culture and arts scene becomes your backdrop for an unforgettable stay.

Indulge in holistic mind and body renewal at the award-winning Kempinski The Spa, or savour an extraordinary culinary journey at the rooftop Stage22 Bar & Restaurant, proudly listed in the 2026 Michelin Guide. Every detail has been crafted to exceed the expectations of the world’s most discerning travellers.

Experience absolute luxury and comfort in the Presidential Suite, allowing yourself to enjoy a truly exclusive living space. The floor space in the Presidential Suite is 278 sq m and features one bedroom with a king-size bed, a living room with a fireplace, a separate dining room to gather for a catered meal around a formal dining table, a private sauna, a steam room and a cinema hall. Full access to Kempinski The Spa wellness area and 24-hour fitness centre is included.

W: www.sistersbeautylounge.com E: sisters.zenoti.com/webstoreNew/services

INTERVIEW: Sisters Beauty Lounge

Nour El Houda Ezzaid General Manager

What were the key leadership decisions that helped your company achieve the Award of Excellence, and how did you keep your team aligned throughout the process?

At Sisters Beauty Lounge, our greatest strength has always been our people. One of the most important leadership decisions we made was to focus on building an environment where our teams feel supported, empowered, and equipped to succeed. Rather than relying on pressure or blame, we invest heavily in coaching, training, and continuous development, encouraging our team members to push beyond their perceived limits while feeling safe to learn and grow. Alignment comes from clarity and consistency. We have worked to establish clear standards, structured communication, and shared goals across the business, ensuring that every team member understands not only what is expected, but also how their contribution impacts the overall guest experience. By combining strong operational discipline with genuine care for our people, we have created a culture where excellence becomes a collective commitment rather than an individual responsibility.

What specific challenges did your company face on the journey to excellence, and how did you overcome them while maintaining performance and morale?

As guest expectations continue to evolve, maintaining the same level of quality, service, and experience across all touchpoints requires constant attention and adaptation. We addressed this by strengthening our operational foundations through clearer processes, enhanced training programs, and a stronger focus on leadership development within our management teams. At the same time, we were careful to protect our culture. We believe that high performance and high morale are not mutually exclusive. By fostering open communication, celebrating achievements, and approaching challenges as opportunities for improvement rather than criticism, we were able to maintain engagement and motivation throughout the journey.

How did you build and sustain a culture of quality, innovation, and accountability that contributed to this achievement?

For us, quality begins with mindset. We encourage every team member to view excellence as an ongoing journey rather than a destination. This means continuously challenging ourselves to improve, whether in service delivery, operational efficiency, or guest experience. Innovation plays a key role in supporting this vision. We actively look for opportunities to automate and streamline processes so that our teams can spend less time on administrative tasks and more time focusing on what truly matters: our guests. Technology and innovation are not goals in themselves; they are tools that allow us to create more meaningful human connections.

Accountability is embedded through clear expectations, measurable standards, and regular performance reviews. However, accountability at Sisters is always accompanied by support. We believe in developing people, not penalizing them. By creating an environment where learning and ownership go hand in hand, we have been able to sustain a culture of continuous improvement.

In what ways has receiving the Award of Excellence impacted your company’s growth, reputation, and future strategic goals?

Receiving this recognition is both an honor and a responsibility. It validates the commitment, passion, and dedication demonstrated by our entire team every day, and reinforces the trust our guests place in us.

From a business perspective, the award strengthens our reputation as a leader within the beauty industry and further differentiates us in a highly competitive market. More importantly, it motivates us to continue raising the bar. As we look ahead, our focus remains on sustainable growth, operational excellence, innovation, and talent development. We see this recognition not as a final achievement, but

as a milestone that inspires us to continue evolving and delivering exceptional experiences for both our guests and our team.

What advice would you give to other General Managers aiming to lead their organizations toward similar levels of excellence and recognition?

My advice would be to start with your people. Exceptional businesses are built by exceptional teams, and leadership is ultimately about creating an environment where individuals can thrive. Invest in training, provide clear direction, and lead with consistency. Set high standards, but support your teams in achieving them. Create a culture where feedback is constructive, mistakes become learning opportunities, and continuous improvement is part of everyday operations.

At the same time, embrace innovation and challenge existing ways of working. The most successful organizations are those that continuously evolve while remaining true to their values. When you combine strong operational foundations, a clear vision, and a genuine commitment to your people, excellence becomes a natural outcome rather than a target.