C a u s e f or c e l e b r a t i on a s I n s t a n t o r h i t s a c e n t u r y
a n d S t e l r a d ma r k s 9 0 y e a r s o f t r a d i n g
GARDENS & LANDSCAPING
3 0 H O M E F RO M H O M E
N B P e xp l or e s t h e g a rd e n b u i l d i n g b o om a n d t h e
i m p o r t a n c e o f a s s u r e d s u p p l y f o r me rc h a n t s .
3 2 C O M P O U N D I N T E R E S T
A z p e c t s e xp l a i n s h o w r e f re s h e d p a c k a g i n g c a n
i m p r ov e s h e l f v i s i b i l i t y, p ro v i d e e a s i e r r a n g e
n a v i ga t i o n a n d fa c i l i t a t e mo re c o n f i d e n t c u s t o m e r
c o n v e r s a t i o n s .
3 5 N AT U R E ’ S WAY
Tre x p r e d i c t s “ e a r t h - i n s p i r e d p a l e t t e s a n d n a t u r e -
d ri v e n c o l o u r w a y s ” w i l l l e a d 2 0 2 6 d e s i g n t r e n d s
3 7 A N O T H E R L E V E L
C r e a t i n g t h e w o w f a c t o r w i t h Ta l a s e y ’s F i n i s h i n g
To u c h e s c ol l e c t i on
3 8 P R O U C TS RO U N D - U P
DRAINAGE & WATER MANAGEMENT
3 9 D RI V I N G G R O W T H
C a p i t a l i s e on d e m a n d i n t h e g a r d e n s & l a n d s c a p i n g
s e c t or w i t h D E K S ’ d r a i n a g e r a n g e .
4 1 T O K E Y O R N O T T O K E Y ?
Wa v i n o u t l i n e s t h e m e r i t s o f k e y a n d k e y l e s s
p l u m b i n
4 4 R E A D Y W H E N Y O U A
4 6 P RO U C T S R O U N D - U P
SPECIAL REPORTS
CENTRE-PAGE PULLOUT
PBM presents this year’s Top 20 merchant league table. 14 ON A ROLL
Ultratape reflects on 50 years of supplying the trades and merchant support. 18 TAKING STOCK
MRA Reports assesses the merchant market. 24 DO YOU REALLY NEED RACKING INSPECTIONS?
SEMA argues that putting off inspections or delaying repairs to previously identified problems simply isn’t worth the risk.
Reinventing the wheel
The literal centrepiece of this issue, our annual ‘ Top 20’ merchant countdown ser ves as a snapshot of the current market while also offering a summar y of the performance of and comment from the largest firms in the sector As one might expect, we are not presenting stories of soaring sales or vast expansion plans across the board, but there are some positive highlights and tales of proactive investment to set against the broader (economic) backdrop.
The ‘headline’ news is doubtless the disappearance of National Timber Group from our listing, which occupied 11th place 12 months ago yet collapsed into administration late last year And whilst other merchant firms have also faced significant issues over the last year, in compiling our listing for this issue, we are minded to focus more here on the ongoing successes that dominate the league table overall.
You can find further detail both good and bad on the PBM website, but in a stagnant market, it is important to underline the ways in which business have successfully charted a path through For example, investment in modernised networks, empowering branch-level staff, drawing on the experience of multi-generational legacies, benefitting from the power of buying groups, showcasing new product solutions and embracing all manner of new technologies, methodologies and leadership strategies to maximise business efficiencies.
Indeed, for a sector still all-too often dismissed as being somewhat ‘traditionally minded’ and resistant to change, I find it fascinating how merchant businesses of all sizes simply keep managing to find and deploy new ways to navigate whatever challenges are thrown their way
“For a sector still all-too often dismissed as being somewhat ‘traditionally minded’ and resistant to change, I find it fascinating how merchant businesses of all sizes simply keep managing to find and deploy new ways to navigate whatever challenges are thrown
Of course, this is not to say that some support wouldn’t be welcomed At two recent events the BMF Parliamentar y Reception and the FORTIS Building & Timber C onference a common refrain was that, despite its rhetoric, the government just isn’t helping Such sentiments are no doubt echoed far and wide within the industr y overall, but factors such as increases to the minimum wage and employers’ national insurance contributions are still causing consternation in the real world
Amendments to Business Property Relief and inheritance tax plans might be an improvement on the initial proposals, but the potential impact on succession planning for family-owned firms remains substantial. Many simply highlighted the considerable time, resource and bluntly worry being expended on the issue, whilst the likely beneficiaries will only be the lawyers and accountants finding a path through the pitfalls, rather than the intent of actually boosting the country’s coffers…
Similarly, the BMF used its annual Westminster gathering to issue a robust challenge to the Government on the lack of tangible progress on its stated housebuilding pledges From ongoing planning capacity issues and regulator y hurdles to weak consumer confidence, BMF CEO John
their way ”
Newcomb called for a “ new approach to quickly restore momentum ”
Emphasising BMF members’ underlying support for the stated ambition to build 1.5 million new homes and upgrade existing ones under the Warm Homes Plan, John said: “For the first time in over 60 years, there is a noticeable absence of government support for first-time buyers We urge the Government to demonstrate its commitment to supporting the housing market through targeted stimulus measures, such as the Freedom to Buy concept proposed by the Home Builders Federation ”
And of course, such demand-side measures typically create a domino-effect throughout the wider building and RMI sectors
Compounding things, and while the famous quote itself is likely apocryphal, the latest global crisis this time in the Middle East means yet more “events, my dear boy ” are set to levy another blow to nation’s finances, for the Government and general public alike
But we simply can’t keep standing still, bemoaning our fate and being buffeted by factors that, whilst out of our control, are inevitable in some shape or form Or, worse still, just doubling down and continuing the same mistakes
As the merchant sector consistently shows, when the need to change course is clear, you must take it
Editor Paul Davies
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Intact has announced its rebrand to ‘GenetiQ’ (pronounced gen-et-ic), marking a “defining milestone in the company ’ s evolution as a modern, cloud-first ERP platform for merchants, wholesalers and distributors.”
Founded in Ireland, the business has grown from its origins as a finance-led system (the now-former Intact name originated from a contraction of ‘Integrated Accounts’) into a full end-to-end ERP platform supporting inventory-driven businesses across Ireland, the UK, the USA and Australia/New Zealand The rebrand follows the 2024 launch of the company ’ s cloud-native platform, GenetiQ Cloud, and a multi-million euro investment in “modernising its technology stack, including scalable cloud infrastructure, automation and practical applications of AI.”
CEO Justin Lawless explained: “ The platform we ’ ve built over the past few years reflects the direction we set for the business, and the new name simply brings that into focus Our software now supports far more of our customers’ day-to-day operations than when we first began, and the genetics of the businesses we ser ve remain built into ever ything we do ”
Call for action
The BMF issued a further rallying call at its annual, packed-out Parliamentar y Reception with a strong message urging the government to introduce “targeted measures to galvanise the market and tackle the malaise in the housebuilding sector.”
Merchant and supplier delegates, in addition to a host of MPs, attending the event were told of the significant pressures affecting the industr y and why urgent action is needed. BMF CEO John Newcomb confirmed members’ support for the government’s stated ambition to build 1.5 million new homes and upgrade existing ones under the Warm Homes Plan, before describing how the flagship housing commitment has been “hampered by planning capacity issues, regulator y delays like nutrient neutrality, insufficient skilled workers, and, most notably, weak consumer confidence ”
Calling for a new approach to quickly restore momentum in the housing market and promote job creation, John said: “Fresh momentum is essential to deliver new homes of all types and tenures, built to higher standards, and affordable for people to buy or rent The Planning and Infrastructure Act, which recently became law, should help unlock stalled projects in the medium term but that might be too late
“Young people, in particular, face increasing difficulties in getting onto the property ladder Yet, for the first time in over 60 years, there is a
SR Timber unveils “bold new look”
As a part of its 20th anniversar y celebrations, SR Timber has launched new branding that “reinforces its strategic focus on offering clarity, correctness and confidence for its customers in a market crowded by substandard products ”
The team “unanimously agreed” that SR
Wavin Roadshow
The leading plumbing and drainage manufacturer has partnered with Milwaukee to launch a nationwide roadshow across branches of Wolseley Plumb Centre, bringing hands on product demonstrations and exclusive giveaways to tradespeople across the UK as its custom mobile display vehicle the wonderfully-named ‘WaVan’ traverses
Timber stood for something “the correct product, made the right way ” And with a refreshed logo and a new strapline, ‘Our Gold Standard Correctly graded batten you can trust,’ the new look is now on show throughout its literature and upgrade, customer-friendly website
noticeable absence of government support for first-time buyers, which has heightened frustration among aspiring homeowners ”
The BMF reports that its manufacturing members have allocated, from 2024 to 2029, nearly £1 2 billion to expand capacity and capability across factories, production lines and new processes to produce the materials and products that would support the government’s housing ambitions
However, as John added: “While our manufacturing members are well-positioned for an eventual recovery, given subdued demand and the additional costs of recent years, they are more likely to base production decisions on current volumes rather than future prospects unless they have evidence that a change is imminent And for those starting from a low baseline, it will take several months for production capacity to adjust to a significant increase in demand ”
He concluded: “Support for aspiring homeowners would send a clear signal to our members to have the products ready to get Britain building again ”
the countr y on a 29-stop tour that runs until the end of May
Graeme Etherington, the merchant’s Director of Regional Operations, said: “Partnering with Wavin and Milwaukee allows us to bring even more value to our installer customers Their commitment to supporting installers aligns perfectly with what we aim to deliver in branch ”
FORTIS REWARDS ACHIEVEMENT AT BUILDING & TIMBER CONFERENCE
Stronger Together
FORTIS merchant members and suppliers recently returned to the Celtic Manor for a focused and high-intensity Building & Timber Conference Perfectly encapsulating the stated theme of “Vision, Strength & Unity,” the two-day event was structured to facilitate the maximum level of engagement between merchants and suppliers with 35 revolving rounds of formal ‘Meet the Merchant’ sessions taking place
Also offering an array of informal networking opportunities, the event attended by around 600 delegates from across the sector was punctuated by the buying group ’ s Building & Timber Awards Hosted by comedian Josh Widdicombe and reflecting the FORTIS product category groupings, the winners were:
Bricks & Blocks Wienerberger
Nominees: Forterra, H+H, Vandersanden
Shine a Light
A striking mural has recently been unveiled at the University of Staffordshire’s new Student Village to support the Lighthouse Charity’s ongoing campaign to raise mental health awareness within the construction sector
Local artist and University of Staffordshire alumnus Rob Fenton created the mural in collaboration with Student Village construction partner Willmott Dixon and the Lighthouse Charity Said to represent the quieter, often overlooked forms of support that play a vital role in mental wellbeing, Rob explained: “ The artwork is important because it creates a visible, public moment for a conversation that is usually hidden especially in the construction industr y, where strength is often associated with silence.”
Lighthouse Charity CEO Sarah Bolton said: “ This amazing piece of artwork, in such a prominent position, delivers a permanent reminder that people are not alone with their
Save the date!
Undoubtedly the industry’s most incredible event, the Pavestone Rally will return in 2027 for a fifth time, and the organisers are inviting prospective participants to keep their calendars free for 8th-13th September 2027
While the route is being kept under wraps until this year ’ s NMBS Conference, what can be confirmed is another exhilarating five-day journey through Europe that promises “ pure, unfiltered mayhem, in the best possible way!”
A convey of simply unique motors will set off with teams in fancy dress, competing madcap
Civils & Groundworks Brett Martin
Nominees: ACO, Keystone Lintels, FP McCann
Landscaping & Cement Hiedelberg Materials
Nominees: Pavestone, Kilsaran, Talasey
Timber & Sheet Materials International Plywood
Nominees: ATA Timber, Sodra, W.Howard
Insulation & Plasterboard Siniat
Nominees: Expamet, Isover, Unilin Insulation
Tools, Clothing & Ironmonger y Toolbank
Nominees: Owlett-Jaton, TIMco, Walsall Wheelbarrow Company
struggles Our #MakeItVisible team were also able to share their own lived experiences, encouraging others to start a conversation around positive mental wellbeing and letting people know that they are not alone in dealing with work and life challenges ”
For more information on the Lighthouse Charity, the support it offers and how merchants can get involved, use the shortcode www rdr link/mca001
challenges along the way all in the aid of raising vital funds for a host of vital charities.
Last year ’ s event alone raised an astonishing £233,000 and the team are looking to make the 2027 Pavestone Rally the biggest one yet L ook out for the latest news via www rdr link/mca002
Nominees: Azpects, Soudal, Sika
Supplier Account Manager Andy Fletcher, Isover
Nominees: Anneka Helgeson, ACO; Darren White, Vandersanden; Krystal Williams, Pavestone; Dan Heffernan, Sodra; Rob Dugdale, Sika; Barry Shorrock, Flex-R; Kelly Ball, Unilin Flooring; Richard Barker, Walsall Wheelbarrow Company
Most Engagement Fortis B&T Member C&W Berry
Nominees: EH Smith, Howarth Timber & Building Supplies, Lawsons
Overall 2025 FORTIS B&T Supplier of the Year
International Plywood
Get paid faster
Klipboard (previously Kerridge Commercial Systems) has announced the launch of Klipboard Money, an integrated payments solution designed to help businesses “get paid faster, reduce operational friction, and save time.” The business software specialist says the new package is “already revolutionising payments and cash flow for large and small companies” alike, and while standalone payment providers focus solely on taking payments, Klipboard Money integrates into the firm’s wider business management platforms to simplify payments and account reconciliation
Lochan Sim, VP Payments, explained: “For too long, payments have been treated as a separate function, something businesses have had to bolt on and work around That approach has quietly eroded margins, created costly workarounds and slowed growth. Klipboard Money changes that.
“By embedding payments into the heart of business operations, we turn payments from a source of friction into a genuine growth engine helping customers get paid faster, operate more efficiently and scale without added complexity.”
M A R K ET M O N I T O R
Plan of action?
Research from energy comparison experts Uswitch found that while the majority of homeowners are “motivated to retrofit their homes to save on energy bills,” high upfront costs and “unclear savings” remain some of the biggest barriers to be overcome. Can the Warm Homes Plan help?
Nearly four in five of the homes expected to be lived in by 2050 already exist today and, as a House of Commons committee report states, most will need retrofitting with low-carbon heating and energyefficiency upgrades if the UK is to reach its net-zero goals. The Uswitch findings can also be set against the backdrop of measures to unlock a stagnant RMI market such as the gover nment’s Warm Homes Plan — a £15billion commitment intended to help households save up to £600 off energy bills through the installation of heat pumps and other energy efficiency solutions
The survey of UK homeowners revealed that over half (55%) have already made improvements to reduce energy consumption in their homes, yet only one in three (33%) are considering retrofitting their properties — despite 56% saying they understand how it can reduce their energy bills And while the price can vary depending on the scale of improvements, “upfront costs” are cited as a main barrier, with almost two-thirds (61%) stating that the initial cost is “too high and too expensive” for the average household.
However, more than two-thirds (67%) stated they would be more likely to retrofit if they could “clearly see savings on their energy bills” and over half (59%) “would retrofit their properties if more financial support were available ”
When it comes to improving homes for potential sale, more than half (55%) feel that retrofitting would boost appeal to buyers. Indeed, an earlier survey
(with Censuswide in 2023) found that almost three in five (57%) people would pay more for a house with renewable or low-carbon energy sources with a quarter willing to spend between £15k and £25k extra for a green property — and more than one in 10 (11%) willing to pay more than £45k extra
“Over half (59%) of homeowners say they would retrofit their properties if more financial support were available.”
A c c e ss a n d in f o r m a t i o n
More accessible financial information would encourage homeowners to retrofit their properties, with 59% stating they would retrofit their properties “if support were easier to access ” Despite many homeowners stating that the upfront cost of retrofitting their property is too high, over half (51%) would retrofit their
home to save against rising energy prices, but almost two-thirds (63%) report they “don’t know how much money they would save” from retrofitting their property.
Almost two in five (39%) homeowners feel that their local council doesn’t provide enough information and support about retrofitting And while nearly half of respondents (49%) stated that retrofitting is important for reducing carbon emissions and helping the UK hit zero, the Uswitch findings highlight the lack of information and guidance is as a concern and suggests UK homeowners hitherto have insufficient knowledge of retrofitting and its benefits.
The question remains, will the delivery of the recently introduced Warm Homes Plan be the tur ning point that homeowners and the wider market need ?
■ For more information on the Uswitch findings, use the shortcode www.rdr.link/mca003
MERCHANT FOCUS
WOLSELEY GROUP
NEW OPERATING STRUCTURE
Wolseley has announced a refreshed UK operating structure with the introduction of “four customer-focused divisions” Local, Contract, Infrastructure and Specialist Businesses designed to strengthen its ability to support customers ranging from sole traders to national contractors and major utilities
The new Local Division, for example, will support day-to-day trade customers through the Plumb Centre, Pipe Centre and Climate Centre branch network, focusing on product availability, expert advice and fast fulfilment The Contract Division, meanwhile, will provide deeper support for larger project-based and managed services customers, “enhancing planning, technical capability and continuity of supply ”
CEO Patrick Berard explained: “Our customers’ needs are evolving rapidly Local tradespeople, project-led contractors and major utilities all require different levels of expertise, availability and service This new structure ensures we can meet those needs with greater clarity, speed and consistency ”
TRAVIS PERKINS PROJECT DONATION
A Leeds grandmother who was conned out of her life savings by a rogue trader is set to see her dream extension become reality after all, with local firm Pinnacle Builders stepping in to ensure the work will be completed with the backing of Travis Perkins Yvonne Elliott, 70, was left devastated after a ‘cowboy builder’ took £14,000 from her for a 3m by 6m living room extension but failed to complete the work
Touched by Yvonne’s plight, local builder Graham Nash said his team of staff and sub-contractors would carry out the work, providing his time and expertise completely free of charge the latest in a long line of such projects he has delivered over the last five years
A GoFundMe appeal has raised around £4,500 to help fund some of the materials required and Travis Perkins has stepped forward to supply the remaining £7,500 worth of products to complete the job The TP donation was revealed as a surprise to Yvonne and Graham as they featured in a live interview on ITV’s This Morning discussing the issue
JEWSON REGIONAL STRUCTURE, LANDSCAPING CAMPAIGN + NEW BRANCHES
As the business marks three years within the STARK Group, Jewson has restructured itself into three divisions with Kieran Griffin appointed Divisional Managing Director for Southeast, Central and Wales; Allan Davidson taking on the role for Scotland and North; and Andy Jordan named Divisional MD for the Southwest
The national merchant has also announced that footballing legend turned TV personality Jimmy Bullard will front its new landscaping campaign, “championing the people behind one of the toughest trades in the industry ”
Across TV, radio and social media, Bullard portrays a high-energy landscaping ‘coach’ showing employees, trade customers and aspiring DIY landscapers that “with Jewson products and services, landscaping is made easier, ‘because the job’s ‘ard enough’ ”
The former Fulham and Wigan midfielder was present for the recent reopenings of two Jewson branches at either end of the UK following substantial refurbishments in line with the merchant’s ‘branch of the future’ strategy.
Firstly, in a vibrant festival-themed event celebrating Cornwall’s building trades, nearly 700 attendees were present for the relaunch of Jewson St Austell in February The reinvented branch now stocks 10,000 products and materials including an extended tool hire range, a new kitchen & bathroom centre, paint mixing, and a huge choice of workwear and footwear. In addition, drive-in loading bays offer access to undercover timber, protecting the materials from the elements
Meanwhile in March, the doors opened to the upgraded branch in Aberdeen which also now stocks thousands of extra products and materials, an expanded tool hire offering, covered drive-in loading, a bathroom showroom and, following customer feedback during the refurbishment, an enlarged team
CIVILS & LINTELS
RUGBY LEAGUE SPONSORSHIP
A new sponsorship agreement with the English Rugby League sees Civils & Lintels branding appearing on the digital perimeter boards at a series of Super League matches The move follows recent group-wide sponsorship activity including Huws Gray’s support of match officials in English football and perimeter board sponsorship in Scotland reflecting a growing commitment to sport and the communities it serves
C&L MD Allan Wright said: “We’re proud to be taking this step into Rugby League for the first time but this is about more than simply brand awareness Sports such as rugby league share many of the same values that we do as a business not least of all teamwork and resilience I was very proud to see Civils & Lintels on screen this weekend and look forward to witnessing the positive impact that this sponsorship has ”
ROOFBASE NBG MEMBERSHIP
The Leicester-based roofing merchants has become a Partner of National Buying Group MD Steve Lloyd has been in the roofing business for nearly 50 years and took the step to join a buying group after discussing the benefits of NBG with another roofing merchant and NBG Partner, Adrian Shelly, MD at Henshaws Roofing & Building Supplies
Phil Bonar, Head of New Partner Development and Recruitment at NBG, said: “Many merchants join NBG after conversations with existing Partners and that type of endorsement is powerful. We’re pleased Roofbase has joined NBG and we look forward to working with them as they contribute to the group and strengthen their own business ”
MKM BUILDING SUPPLIES NEW BRANCHES
MKM has now added branches 140 and 141 to its network, with new depots in Wellingborough and Swindon both officially opening their doors on Monday 2nd March. The Wellingborough creates over 16 local jobs and “brings decades of merchanting experience and a strong family heritage back to the area” with the new branch led by experienced Branch Directors Dave Toseland and Jake Toseland an uncle-andnephew duo whose family name has been connected to builders’ merchants locally for more than 50 years
Dave’s father, Len Toseland, founded Toseland’s Building Supplies in Rushden in 1975, building a well-known independent business centred on friendly service and strong community relationships before the company was acquired in 2004.
MKM Swindon, meanwhile, becomes the 141st branch in the network and marks the independent merchant’s sixth opening of 2026 17 new jobs have been created with the branch led by Branch Directors Damien Lockey and Scott Woodward both born and raised in the area and bringing over 45 years of merchanting experience between them Stop press! And its 142nd branch is now open at Edinburgh, Fort Kinnaird!
PAC to the future
& bathroom merchant PAC Supplies has turned “succession into
When PAC Supplies first opened its doors in 2000, it was a modest unit run by Fred Br yant, a seasoned plumbing and heating professional who had spent decades in the trade What began as a one-man operation has since grown into a thriving, family-run independent plumbing merchant that now plays a key role in Loughborough’s trade and retail scene
Today, the merchant is recognised for its expanding showroom, loyal customer base and evolving range of plumbing, heating and bathroom solutions. But its success stor y is also rooted in getting succession planning right something that is not easy for many owner-managed businesses.
From father to son and beyond Fred started the business with support from family, including his wife, Pauline, who still handles the accounts today But the real transformation began when he asked his son Chris Br yant to join the team. At the time, Chris was working in the motor industr y, with limited knowledge about the sector
“I walked around the warehouse for hours trying to understand what every part did,” says Chris, now director at PAC Supplies “But the skills from the automotive trade counter transferred more than I expected Of course, it was a big learning curve, but I knew how to manage customers under pressure and how to problem-solve fast.”
success.”
One of the first changes that Chris made was to modernise the stock management processes He explained: “I took my experience from the automotive sector and quickly found that our manual process of counting stock could be carried out in a way I was more used to seeing in my previous roles
“We already had the tools for a better system in place; they just weren’t being used Once we got the new inventory system up and running, we saw immediate improvements in profitability, and our team could spend their time on other important tasks ”
their careers elsewhere first If they ever want to join later, like I did, they’ll have new skills and ideas to bring to the table and improve the business in ways I could never imagine ”
The business changes have also gone deeper, and Chris has since doubled the company ’ s turnover He has grown the team and consolidated two buildings into a larger, modern premises with a dedicated bathroom showroom
The result has been better footfall, lower overheads and a stronger position in a competitive regional market
Chris continued: “My dad built something solid, and he had decades of experience to fall back on But he never expected the business to last past his retirement When I joined, this changed, and I saw the chance to do more.
“The business is now an opportunity for our family to support local people and businesses and build something futureproof I’ve already told my own kids to go and start
Community commitment
PAC Supplies isn’t just focused on its immediate family but emphasises that its local community is also critical For instance, one of its most long-standing relationships is with White Horse Wishing Well, a Loughborough-based charity supporting families in crisis.
Chris first got involved more than a decade ago through a fundraiser at the local pub. He said: “ There was a family whose mum had been saving up for a new bathroom, but she was diagnosed with cancer. The money ended up going on a final trip to Disney instead
“We got involved with other local plumbers and electricians to fit the bathroom for free while she was away. ”
“My dad built something solid, and he had decades of experience to fall back on. But he never expected the business to last past his retirement. When I joined, this changed, and I saw the chance to do more. ”
Backed by NMBS
The merchant’s growth has also been supported by its NMBS membership, which began just as Chris joined the business, 13 years ago. He revealed: “My dad hadn’t really engaged with the NMBS events before, so when I took over, I saw straightaway how powerful the networking opportunities were “ The NMBS Exhibition helped us discover suppliers we’d never used before and opened doors to better deals and learning opportunities from other merchants ” Dean Hay ward, Head of Sales & Marketing at NMBS, added: “PAC Supplies is a strong example of how independent merchants can evolve and grow when succession is managed well Chris has taken a solid foundation from Fred and built something with real momentum, while maintaining the high-quality customer support and local engagement that so many independent merchants are known for ”
■ The NMBS Exhibition returns to the Coventry Building Society Arena in Coventry on 15 and 16 April 2026 Following on from a “hugely successful” 2025 event which welcomed over 280 exhibitors and 1,125 visitors over two days to “bring merchants and suppliers together in record numbers,” this year’s trade show promises a strong line-up of exhibitors offering substantial exhibition rebates, discounts and promotions
To find out more and register for a free ticket, enter www.rdr.link/mca004
■ For more information about NMBS and how to become a member, use the shortcode www.rdr.link/mca005
ROOFING REWARDS
Technical tools to suppor t merchants and their customer s
accurate, transparent roofing specification details can make a real difference. It enables them to turn contractor enquiries around faster, provide clearer guidance on roofing system options, and ultimately convert more projects into confirmed sales.
To support the sector, Marley has launched a new Technical Tools platform designed to simplify roofing specification and support merchants in responding swiftly and confidently to customer demand
The enhanced digital ser vice brings together multiple specification and estimating tools into a single, easy-to-use online platform This means a faster, more accurate route to generating roofing project estimates, improving ser vice levels for contractor customers and helping leads transition into sales.
Faster, clearer roofing estimates
Producing accurate roofing estimates from architectural drawings including tiles, fittings and accessories is a critical stage of any roofing project. Marley’s new Technical Tools platform streamlines this process, enabling merchants to quickly access the detailed product quantities and cost information needed to build reliable estimates By reducing the time required to compile specifications and calculations, the platform supports merchants in delivering clear, professional quotations that enhance customer confidence and improve conversion rates
Additional features of Marley ’s Technical Tools include:
● Full fixing and NBS Specifications for compliant, accurate project documentation.
● An “industr y-first” and fully integrated solar PV configurator allowing merchants to design solar arrays as part of the roofing specification.
● Automatic product compatibility, ensuring only suitable tiles, accessories and colours can be selected based on location and roof design
● Guided, step-by-step workflows that prevent progress until errors or omissions are corrected
● Project archiving, providing a complete record of past specifications for traceability and peace of mind.
■ The Marley Technical Tools platform is available now. Merchants can register for access via the shortcode www.rdr.link/mca006
On a roll
Ultratape is celebrating its 50th anniversary this year. Darren Coutts and Craig Laing from the Dundee-based specialist supplier of tapes, protective films and associated products tell the story…
On 26 March 2026, Ultratape officially marked 50 years of supplying quality products to the UK market Founded in 1976 as Bruce Douglas Marketing and now operating across a number of industr y sectors from home, office, engineering and agriculture to the ranges familiar to those in construction and DIY the business has grown steadily over five decades, guided by strong family values, consistency, and an unwavering commitment to ser vice
True to its founding principles, the company has built a reputation for delivering exceptional products, in full and on time ever y time. And while the business has evolved significantly since its early days, the ethos of quality and ser vice remains unchanged with loyalty, stability, honesty and consistency the essential ingredients behind our longevity
As a family-owned business, Ultratape has achieved sustainable growth while staying true to these values an approach that continues to pay dividends, with a milestone £15million turnover in 2023 testament to the dedication of the team and the enduring trust placed in the business by customers and partners alike
A timeline of progress
From supplying Dundee in the late 1970s to expanding across Scotland and the wider UK, Ultratape’s journey has been defined by considered investment and long-term thinking. Key milestones include:
● Expansion through the 1980s, emerging stronger during challenging economic conditions.
● The launch of the Ultratape brand in 1992
● Strategic relocations supporting growth, culminating in today’s 120,000 sq ft warehousing operation and £6m of stock
available for immediate despatch
● ISO accreditations and supplier approvals that reinforce quality assurance
● Becoming trusted suppliers to leading buying groups and merchants nationwide
Ultratape is an active supplier member of NMBS, NBG, H&B, and several other buying groups across different sectors The business is also a committed Supplier Member of the BMF, regularly participating in regional meetings, supplier events and annual conferences to support the vital role it plays in our industr y and we’d encourage all members to make full use of the opportunities available, particularly around apprenticeships, learning, development and training
L ocal support
and present the BMF Lifetime Achievement Award to Chris Hayward in September 2025, celebrating his outstanding stewardship of NMBS for the benefit of the wider merchanting community
Furthermore, one of Ultratape’s proudest achievements is its own people The company has built a culture of training, development and retention, reflected in an average employee tenure of 14 3 years a rarity in modern business and a clear indicator of stability and mutual respect
In recognition of the industr y ’ s people, Ultratape was immensely proud to sponsor
When it comes to CSR, Ultratape firmly believes that home is where the heart is Cancer affects so many families, and the business has seen first-hand the emotional and practical challenges it brings the firm continues to support its local Maggie’s Centre, which helps deliver vital ser vices to those affected by cancer across Dundee and the surrounding area
In 2024, we also became Headline Sponsors of Bonfest, the internationally recognised rock festival celebrating the life and work of Bon Scott of AC/DC. Held in his hometown of Kirriemuir, Bonfest raises funds for youth music and the arts across Angus and Dundee a cause Ultratape is proud to champion
■ For more information on Ultratape’s range of products and support ser vices for merchants, use the shortcode www.rdr.link/mca007
FACE TO FACE
Bond It states that it “continues to go to impressive lengths to help merchants maximise their sales of sealants, adhesives and building chemicals,” with the Britishbased manufacturer offering a complete range of high quality, high performance products to meet an array of needs while also investing in the provision of an extensive package of sales support
PBM hears from recently promoted North West Area Sales Manager, Sam Hockenhull.
QHow did you get into the industry and to your current position?
AI started my career working at a builders’ & plumbers’ merchant I initially worked in the yard before moving to a counter-based role I then spent some time selling bathrooms and bathroom products, again within a merchant
After six years on the merchanting side of the industry, I decided to try life working for a supplier I applied and was subsequently appointed to a new role at Bond It as its first ever Technical Support Technician a position assisting with on-site product training, merchandising, trade days and much more
Last year, I was promoted to ASM for the North West, passing on the reigns to Thomas Finney
QHow do you feel the industry has changed in recent years?
ABy far the biggest change has been the digitalisation of the industry Internet and mobile enabled technology is changing how trade professionals, merchants and suppliers operate and interact with each other
In terms of merchants, offering ordering either online or via an app opens up their offer to a wider audience, including serious DIYers who may feel intimidated researching their purchases in a bricks and mortar merchant branch It also helps to streamline the buying process, enabling customers to browse and buy before then using services like click and collect to make more of their time and increase their productivity
Similarly, merchants are now more likely than ever to buy via a supplier’s app, website or dedicated B2B portal They do not wish to see reps quite as frequently as they don’t need to and it can take their time and attention away from more pressing or profitable tasks
Against this backdrop, it’s important that face-to-face time is maximised and
that merchants offer their customers added value initiatives that encourage customers to still spend time at the point of purchase
Trade days, product demos and onsite training can deliver this I think it’s part of the reason why the role of Bond It’s Technical Support Technician has proved so popular
“By far the biggest change has been the digitalisation of the industry. Against this backdrop, it’s important that face-to-face time is maximised and that
merchants offer their customers added value initiatives that encourage customers to still spend time at the point of purchase.”
QWhat are the current challenges facing your company?
ALike most construction industry manufacturers, Bond It is currently having to contend with rising labour, energy and material costs We are doing our utmost to minimise the impact this has on the prices paid by our customers, but at the same time we need to preserve some margin to ensure the longevity of our business
Balancing these two different demands is not always easy
We are also continually seeking to deliver service excellence and to minimise our environmental impact and again whilst ensuring the price of our products remains competitive and cost effective
QWhat are the current challenges facing the merchant sector?
AAt the moment, the merchant sector faces a difficult market
There’s a lot of economic uncertainty and a slowdown in the housing market has led to reduced sales volumes
At the same time, inflation is pushing up material prices whilst factors such as government mandated employment expenses are causing labour costs to rise This is putting pressure on already tight margins and constraining cashflow
The sector has endured tough times before, however I’m sure it will navigate the current challenges it faces ready for the market’s recovery, which experts predict will happen later this year
Q
What words of advice would you offer those considering a career in the building materials sector?
AFirstly, don’t believe the stereotypes about the type of individuals who work in the building and wider construction industry It now draws together an eclectic mix of people from all walks of life
Secondly, it’s important to believe in yourself and the products you ’ re working with If you do, your confidence will quickly win people over and will help you to succeed
Q Where do you see yourself in five years’ time?
AStill at Bond It, having moved into a leadership role The company ’ s continuing growth and evolution means there is good scope for progression
I am keen to maximise this and to play an even greater role in the future success of the business
■ For more information on Bond-It’s range of products and support services for merchants, use the shortcode www.rdr.link/mca008
Brett Martin has promoted Neil Antrobus to the role of Regional Sales Manager within its Plumbing and Drainage division Neil will lead a team of six Business Development Managers (BDMs) in the central region, supporting their existing merchant partners and identifying new sales opportunities
The 50-year-old from Liverpool has been with the business for nearly 20 years and is stepping up to the role following Paul Wadsworth’s recent promotion to National Sales Manager
Phil Lawrie has joined Ultratape as Area Sales Manager for the South East Following 16 years with Crown Paints, Phil brings extensive experience within the painting and decorating sector and his strong industry knowledge and customer relationships will support Ultratape’s continued growth and strategic focus within the painting and decorating market
Richard Moncur has been appointed as Grant UK’s new Renewables Business Development Manager covering Scotland and Northern England Richard started his career through a trainee apprenticeship before progressing into branch, regional and business development roles within the plumbing, heating and renewables sectors
In his new role, he will be responsible for supporting renewables business development across the region, working closely with developers, social housing providers, installers, contractors and merchant partners to support the transition to low carbon, sustainable home heating
After an extraordinary 35 years with the business, Denise Townsend has announced her retirement from Border Merchant Systems and as the company bids farewell to one of its most influential team members, it has confirmed that Andy Edwards will take over as Development Manager With a strong career in software development dating back to 1997, Andy joined Border in 2021 Quickly becoming an integral part of the team, his extensive technical background combined with his deep understanding of Border’s systems and processes, makes him ideally placed to take on this leadership role
Long Rake Spar has announced the promotion of Shane McCormick to Group Sales Director With over 20 years ’ experience in the industry with senior sales roles at Marshalls, Namgrass and Talasey, he steps up from his role as LRS National Sales Director in a move that reflects both his “significant contribution to the business and the company ’ s continued growth across multiple sectors ”
Alistair Rattenbury has also joined the business as Area Sales Manager for the South West He brings a strong track record in the sector, having held roles with Travis Perkins, Jewson and Sika
Samac Fixings has announced the appointment of Simon McElrea as Commercial Manager Simon brings over 30 years of experience and deep category knowledge in the merchanting sector, having spent more than three decades with a leading independent merchant in East Anglia in addition to working closely with NMBS for over a decade as a specialist on various category committees
Taking stock
According to new findings from MRA Building Market Reports, future growth in the general builders’ merchant market is expected to be “slow and gradual between 2026 and 2030.”
Established last year and sitting alongside well-known sister companies MRA Research and MRA Data Ser vices, new findings from MRA suggest value growth of 11% over the forecast period noting that, since 2019, the market has seen growth of 18% in value terms, though volume sales have declined
The report quantifies the “general builders’ merchants’ market,” excluding plumbing & heating merchants and other specialist segments within building products distribution It provides a granular review of the market, combining findings from a series of quarterly surveys tracking builders’ merchants’ sales expectations and confidence with in-depth research and data analysis
In terms of supply structure, the leading groups in the general builders’ merchants’ market are Stark Group, Travis Perkins, MKM, Huws Gray, Kingfisher (TradePoint and Screwfix) and Grafton Group. Together these six largest players (within MRA’s definition) are estimated to account for just over 50% in terms of revenue.
merchants, though the recent decline in market size and prices can be partly attributed to an “adjustment from unsustainable levels during the post- Covid lockdown period ”
MRA Reports’ analysis contends that the market has become more competitive since 2022/23, particularly for lightside products Furthermore, “the growth of online specialists, online marketplaces and fixed price operators with large branch networks do present a threat to general builders’ merchants ”
In addition, the report reveals that “ many merchants are struggling financially” A detailed analysis of profitability among general builders’ merchant businesses shows that overall, average profit margins “fell sharply during 2023 and 2024, with almost a quarter of businesses reporting a loss in 2024 ”
It notes that larger groups and national operators “performed particularly badly,” and this could “lead to further changes to the market structure during 2026.”
“The research outlines the key problems and issues faced by merchant companies. Squeezed margins (cited by 76% of respondents) was deemed the biggest issue, followed by Online competition (62%), Supplier price rises (56%) and Slow payments & bad debts (30%). Given the ongoing issues surrounding recruitment, 27% also cited a Lack of skilled staff.”
Market context
Over the past three years, economic and geopolitical uncertainty along with a change of government and price volatility has led to subdued levels of construction and housebuilding activity This in turn has led to a difficult trading climate for builders’
However, forecasts for the market though are relatively optimistic Unless another major disruptive global event occurs, MRA expects construction activity, general confidence levels and merchants’ sales to pick up towards the second half of 2026/early 2027 given the “significant latent
demand in many sectors, such as housing, offices and infrastructure, with many projects waiting to go ahead ”
Merchants will need to stay focused on what their customers want from them, rather than what customers are buying in other channels, while improving their resilience in the event of future supply chain disruption.
Drilling into the details
Primary research forms an important part of the research process, and results from MRA’s most recent survey of general builders’ merchants showed that merchants’ confidence in the market remains weak. When asked, only 21% of merchants were “ more confident in the market than at the same time the previous year. ” Even then, the most common reason cited for increased confidence was the belief that “conditions ‘cannot get any worse ’ and that the wider economy will have to improve.”
Reasons for being less confident included ongoing economic uncertainty, government policy, subdued demand and competitive pressures
Interestingly, the research outlines (main image) the key problems and issues faced by merchant companies. Squeezed margins (cited by 76% of respondents) was deemed the biggest issue, followed by Online competition (62%), Supplier price rises (56%) and Slow payments & bad debts (30%) Given the ongoing issues surrounding recruitment, 27% also cited a Lack of skilled staff.
■ The full report is now available to purchase. To find out more, use the shortcode www.rdr.link/mca009
PLUMBING & HEATING
Getting warmer
They might once have been seen as an emerging technolog y, but heat pumps are now a core part of the UK heating market with their popularity driven by policy, funding, increasing consumer interest and a steadily improving installer confidence and skill base
There are some great incentives available
The Government’s Boiler Upgrade Scheme (BUS) has been around since 2022 and gives homeowners and small business property owners in England a grant of up to £7,500 towards the supply and installation of low carbon heating system
Since the scheme launched, more than 100,000 applications have been submitted, the majority for air source heat pumps
Through the Home Energ y S cotland Grant and Loan scheme, homeowners can access up to £7,500 in grant funding for heat pumps, alongside an interest-free loan of up to £7,500. Eligible rural properties can receive an additional £1,500 Wales and Northern Ireland also provide targeted support through schemes such as Warm Homes Nest and NISEP, meaning heat pump demand is not confined to one part of the UK.
In addition, the Government’s Warm Homes Plan (WHP) has further strengthened the future of heat pumps Launched in Januar y 2026, this plan’s stated
aim is to deliver the biggest public investment in home heating improvements by committing £15 billion over this Parliament to upgrading up to five million homes. Cleaner heating is at the centre of that ambition; by 2030, the target is to deliver more than 450,000 heat pump installations per year
The WHP intends to remove some of the perceived hurdles and make it straightfor ward for consumers to select and install a heat pump. Planning for instance is being addressed: the Government wants heat pumps installed in almost all houses without a planning application (and for the small minority that need one, for owners to be able to navigate the process easily and quickly)
Updates to permitted development rights in England now allow air source heat pumps to be installed closer to property boundaries, permit larger units and allow up to two heat pumps on detached properties
A growing market
Per the WHP document, the UK was the fastest growing heat pump market in Europe in 2024, and that growth continued into 2025 with a 40% increase in BUS-supported installations year on year to November C onsumer satisfaction is consistently high, with 90–95% of
Despite what you may hear in the national press, heat pumps are here to stay.
Neil Sawers at Grant UK looks at the legislation and incentives driving uptake and how merchants can best support heat pump installers at the counter.
homeowners reporting they are happy with systems installed under the BUS
And in colder European climates such as Nor way, Sweden and Finland, heat pumps are already a mainstream solution; almost half of all households now have one, further demonstrating their heating power.
All this gives merchants some strong selling points, and working with proven manufacturers will help build that confidence at the counter Installers will increasingly look to trusted suppliers not just for product availability, but for guidance and practical support, from system design advice and training through to commissioning support and aftersales backup.
Heat pumps are an opportunity for merchants to strengthen relationships and play a more active role in a growing part of the heating market
And for those engineers thinking about making the move into heat pumps, the NESTA-backed ‘Start with Grant’ scheme
“Heat pumps are an oppor tunity for merchants to strengthen relationships and play a more active role in a growing par t of the heating market.”
provides experienced plumbing and heating fossil fuel boiler installers with a fully funded Grant Aerona 290 air source heat pump to fit in their own home It is backed with the support from the company ’ s training, design and technical teams and is designed to let gas and oil boiler engineers get to grips with heat pumps first hand, building confidence and experience so they can offer air source heat pumps to their customers
Merchant training
Grant UK has also always believed in supporting merchants and installers through education and system understanding Its eLearning Academy offers a range of training modules designed for counter staff, sales teams and specifiers who need to understand how heat pumps work in practice, not just on paper
This kind of support is increasingly important as the market matures Heat pumps are not a passing trend and are already a replacement option as existing heating systems reach the end of their ser vice life, particularly as future standards embed low-carbon heating into new homes and buildings.
For merchants deciding whether to invest in heat pump stock, the signs are clear : demand is rising, funding is available, policy direction appears consistent and consumer satisfaction is high. Those who engage now, build product knowledge and work closely with manufacturers offering training and system support will be best placed to ser ve installers as heat pumps move firmly into the mainstream
■ For further information about Grant UK’s products and services, use the shortcode www.rdr.link/mca010
Non-compliant circulation pumps are still finding their way into UK supply chains in worrying numbers, bringing hidden risks for merchants, installers and end users alike. Adam Ferneyhough, Country Director for the UK & Ireland at DAB Pumps, looks at why compliance matters and how to avoid being caught out.
Circulation problems
While some may look like a bargain on paper, the reality is that substandard pumps can create a long list of problems, from rising energ y bills and poor system performance to serious safety risks It’s a worr ying technical issue and for merchants, it can directly affect reputation too.
Recent warnings from regulators have underlined just how important it is to take compliance seriously For example, the C ompetition and C onsumer Protection C ommission (CCPC) in Ireland has recently issued a product safety warning for a list of circulating pumps after concerns were raised about the risk of electrocution to tradespeople
And this all highlights a broader problem: substandard and non-compliant pumps are still making their way into supply chains, often at prices that make them tempting for installers under pressure to keep costs down
A long-standing problem
This is not a new issue. In 2023, the Office for Product Safety and Standards (OPSS) carried out inspections across a wide range of domestic heating circulation pumps. Alarmingly, more than four out of five imported pumps inspected were identified as non-compliant. That same year, 38 domestic heating circulation pumps were delisted from sale entirely
Despite enforcement action, the scale of the problem remains significant with
thousands of non-compliant circulators still entering the UK market ever y year. For merchants, that means vigilance is essential, particularly as many of these products are packaged and marked in ways that make them appear legitimate at first glance
The British Pump Manufacturers Association (BPMA) has been vocal in raising awareness It continues to lobby the government, highlighting not only the safety implications of substandard pumps, but also the damage they can do to confidence in the wider industr y
The message from the BPMA has been clear : only fully compliant, energ y-efficient pumps should be reaching UK homes and commercial buildings
What’s at stake
The risks go beyond paper work Poor electrical insulation, inadequate seals and low-quality internal components can increase the likelihood of overheating, leaks or even fire In some cases, as with the CCPC product warnings in Ireland, there is also the risk of electric shock for those installing or ser vicing the pump
Performance is another issue. Many non-compliant pumps consume far more energ y than modern, compliant alternatives leading to higher bills and unhappy customers Longevity is equally problematic inferior bearings, coatings and construction often mean early failure, resulting in call-backs, warranty
claims and reputational damage.
What compliance looks like
Identifying a compliant pump is not always straightfor ward but there are clear indicators to be familiar with. Ever y circulation pump should have a proper nameplate which must include four essential elements: an Energ y Efficienc y Index (EEI) number no greater than 0.23, a CE or UKCA mark, the countr y of origin and the registered address of the manufacturer
If any of these details are missing, alarm bells should ring
A pump that operates only at a fixed speed is another red flag as it cannot meet current efficiency regulations Older fixed-speed designs were engineered to cope with peak demand but ran at that level year-round, wasting energ y when full output wasn’t required
Today’s compliant pumps use inverter-driven variable-speed technolog y, adjusting performance in line with system demand and delivering efficiency throughout the year.
Manufacturers placing products on the GB market must also supply a Declaration of Conformity, along with clear instructions and safety information in English Importers and distributors share responsibility for ensuring this documentation is present and accessible. If a pump arrives without it,
treating that product as non-compliant is a sensible and responsible step
Merchants should also be aware of misleading markings Some overseas manufacturers have used logos that closely resemble the CE mark but actually indicate “China Export”
The OPSS actively encourages wholesalers and stockists to raise concerns if they suspect any product in their range may not meet the required standards Acting early can prevent far greater problems further down the line
The alternative
While enforcement continues, merchants and installers still need reliable, compliant products they can trust. This is where established manufacturers make a real difference Companies such as DAB Pumps have built their reputation on delivering circulation solutions that meet regulator y requirements and are efficient, reliable and easy to install
The upgraded Evoplus range for example, illustrates what compliant, modern pump design looks like in practice. These electronic wet-rotor circulators are designed for heating, hot water and air conditioning systems across residential and commercial buildings Variable-speed inverter technolog y ensures the pump automatically matches system demand, reducing energ y consumption and ensuring compliance with efficiency standards
Ease of use is also part of the picture Features such as clear LCD interfaces, plug-and-play connections and modular expansion options make installation and commissioning straightfor ward Digital communication via ModBus and PWM, combined with remote monitoring through DAB’s DConnect platform, allows performance to be checked without a site visit
A shared responsibility
The OPSS inspections and BPMA campaigns have made it clear that non-compliant pumps are a serious issue Merchants have a responsibility to choose reputable suppliers and understand what compliance really means. A few minutes spent checking documentation can prevent costly problems later
Rejecting a suspect pump may cause short-term inconvenience but accepting one could have far more serious consequences. By stocking and recommending proven, compliant products from trusted manufacturers, merchants can protect installers, end users and the reputation of the industr y.
■ For more information from DAB Pumps, use the shortcode www.rdr.link/mca011
Do
you really need racking inspections?
SEMA, the Storage Equipment Manufacturers’ Association, gues that putting off cking inspections or elaying fixing previously entified problems simply n’t worth the risk.
If you ’ ve got racking in your yard or warehouse, ask yourself this question when was the last time you had it inspected?
Now ask yourself whether you carried out the repairs highlighted in the inspector’s report.
As the industr y-leading voice on racking safety, we work closely with our SEMA Approved Racking Inspectors (SARI) and regularly hear the horror stories of builders’ merchants who have paid little attention to their racking over the years
We get it! Your yard is busy and it’s hard to keep track of whether every required inspection has been completed Maybe you ’ ve had an Expert Inspection but can’t face paying for all the repair work not yet anyway
And what’s the most common excuse? ‘It’s working fine, waiting another month or two won’t matter’
But here’s the thing When racking is damaged, it creates weak points on the structure It only takes something as simple as another hit and it could fail completely
When it does, the stock it was holding will come crashing to the floor At best, you ’ ve got an annoying clean up job on your hands. At worst, an employee or a member of the public walking through your yard is seriously injured
Next thing, the HSE comes calling, investigating your records to see whether you ’ ve conducted the required inspections and actioned repairs If you haven’t, you could be facing a ver y expensive fine.
“When racking is damaged, it creates weak points on the structure. It only takes something as simple as another hit and it could fail completely.”
So, as the manager or owner of a merchant yard, what inspection steps should you be following? The process, as outlined in HSG76 Warehousing & Storage by the HSE, is straightfor ward:
1. Person Responsible for Racking Safety (PRRS)
Appoint a member of your team into the role of PRRS this is usually a warehouse, facilities or health and safety manager They play a key role in ensuring you meet your legal requirements by taking responsibility for racking inspections, analysing damage data and proposing steps to mitigate issues They will also have the authority to ensure repairs are actioned.
2 Immediate Inspection
Provide training for employees who work in areas with racking so they can recognise damage and report issues to the PRRS.
3. Visual Inspection
Train members of your team to undertake the regular Visual Inspections They are responsible for identifying damage and checking correct loading practices are followed Their reports form a crucial part of your H&S documentation
4. Expert Inspections
At least once a year you need an Expert Inspection by a qualified professional such as a SEMA Approved Racking Inspector (SARI) This detailed examination identifies structural condition, damage and equipment suitability.
If you choose an inspection by a SARI, they will rank the severity of your racking damage using a traffic light system which helps you to plan repairs and meet your legal requirements
L ooking for help with racking inspections?
Download SEMA’s FREE Stay Racking Safe guide which outlines the correct steps you need to take with your racking, including inspections If your Expert Inspection is overdue, visit our website to book an inspection with one of our SARIs.
■ For more information and advice, contact SEMA by emailing enquiry@sema.org.uk or visit www sema org
PLUMBING & HEATING
Deep Freeze
This year marks 60 years since the arrival of Arctic Hayes’ Pipe Freeze kits in the UK In that time, it has become a trusted method for plumbers and heating engineers looking to avoid draining down entire systems for what should be straightfor ward repairs
For Arctic Hayes, the anniversar y represents more than longevity. It reflects six decades of supporting the trade with practical, time-saving solutions that reduce disruption on site and make ever yday work more efficient
And the milestone arrives at a significant moment in the company ’ s journey
Following its recent acquisition by DiversiTech, Arctic Hayes is entering a new phase The products merchants and installers rely on remain firmly in place, but the backing of a global group brings fresh opportunity and this combination of heritage and for ward momentum is setting the tone for what comes next
A simple alternative
For plumbers and heating engineers, draining down a system is often the most disruptive part of an other wise simple task Whether replacing a radiator, installing a new tap, repairing a leaking shower or swapping out a stopcock, emptying an entire heating system is time-consuming and inconvenient and can leave homes or commercial premises without heating and hot water for extended periods
Pipe freeze kits are a simple, practical alternative. They create a solid ice plug inside the pipe that is strong enough to hold back system pressure By isolating a specific section of pipework, engineers can carr y out repairs safely and efficiently.
A freeze jacket is secured around the pipe and connected to the refrigerant canister or electric freezing unit. Within minutes, an ice plug forms inside the pipe, stopping the flow of water and creating a temporar y seal. Once the repair is complete, the ice plug naturally thaws and the system returns to normal operation
Plumbing tools and consumables expert Arctic Hayes is celebrating 60 years of Pipe Freeze this year. Following its acquisition in 2024, DiversiTech UK Managing Director Lee Parsons says the brand and its products are going from strength to strength…
The principle is straightfor ward, but the reliability of today’s kits reflects decades of refinement Designed to work with copper, steel, iron and many plastic pipe systems, they offer flexibility across a wide range of domestic and light commercial applications
Immediate benefits
Avoiding a full system drain-down gives immediate benefits. Engineers can freeze sections of pipe in minutes and carr y out repairs quickly, reducing time on site and improving job turnaround. There is no need to locate and operate a stopcock, less chance of water spillage and damage and no requirement to replace large volumes of water or introduce additional chemicals.
Importantly, modern kits are designed to be easy to use Clear instructions and straightforward set-up mean engineers at all levels of experience can use them confidently Arctic Hayes has developed a wide range of kits to suit different applications. The Aero Disposable Freeze Kit is for smaller diameter pipes, typically 8–15mm Pro
“Avoiding a full system drain-down gives immediate benefits. Engineers can
freeze sections of pipe in minutes and carr y out repairs quickly, reducing time on site and improving job
turnaround.”
The evolution of Pipe Freeze over the years
PLUMBING & HEATING
Freeze kits have greater freezing power for more demanding jobs across a wider range of pipe sizes and materials. Electric freeze kits, meanwhile, provide continuous freezing, making them particularly useful for larger projects or when working in high-rise buildings or those of multiple occupancy
To make the process even simpler, Arctic Hayes has additional resources including FAQs, instructional videos and an online “Find Your Freeze” selector tool These tools help users pick the most appropriate kit for the job based on pipe size and application.
Over six decades, the benefit of pipe freezing hasn’t changed: controlled isolation without disruption Advanced refrigerants, durable freeze jackets and rigorous testing ensure the ice plug remains stable throughout the repair process
The process itself is uncomplicated and repeatable, giving engineers a dependable method for handling routine maintenance and
emergency repairs alike This reliability is the reason pipe freeze kits continue to hold their place in merchants’ ranges year after year.
Heritage
Reaching 60 years in the market is a significant achievement for any trade product For Arctic Hayes, it’s a chance to celebrate its commitment to providing installers with simple, practical solutions that stand the test of time
At the same time, the recent acquisition by DiversiTech shows that the story is far from finished As part of a wider international group, Arctic Hayes is well positioned to build on its established reputation While specific developments will unfold over time, the combination of experience, product strength and new backing means continued investment and innovation.
For merchants, that balance of proven performance and future potential is
important. Pipe Freeze kits remain as relevant today as they were when they first arrived six decades ago and the brand behind them is entering its new chapter with renewed energ y
Arctic Hayes will be heading to the NMBS Exhibition this April with a stand packed full of proven, fast-moving products for the plumbing and heating trade.
■ For more information on Pipe Freeze and the full range, use the shortcode www.rdr.link/mca012
MERCHANT BUILDE RS
Top 20 countdown — 2026: PBM presents its annual listing of the UK’s largest merchant businesses, based on turnover performance over the last year
declared / estimated
Data from UK merchant operations only, where possible If full
figures were not available, the most recent information has been used, as noted
/
Heavyside figures include timber (where applicable) Lightside figures include showrooms, tools, hire services and electrical (where
e = PBM estimate on turnover / branches
Source: Figures are compiled via information supplied by a merchant company, latest published account data and PBM estimates Every effort is made to ensure the data presented is accurate, but PBM cannot be held liable for any errors or omissions.
INDUSTRY AFFILIATIONS
Note: not to scale
Top 20 merchants — 2026
2026 Top
20: Behind the numbers of the UK merchant sector ’s largest businesses in 2025.
It has been another challenging year for merchants, with the collapse of National Timber Group the most visible sign of the pressures facing the sector Rising operating costs and squeezed margins were common refrains, alongside efforts to counter inflated material prices Yet merchant businesses continue to adapt investing in people, systems and branch upgrades; reshaping organisational and operational structures, often under new leaders; expanding sustainability offers and, of course, continuing the digital evolution
Travis Perkins plc once again sits top of the list, with its figures covering its general merchanting arm plus Toolstation and its ‘specialist merchant’ businesses of BSS, CCF, Keyline and TF Solutions, which now sit together within a recently established operating structure At the turn of the year, Gavin Slark officially joined the Board as Group CEO
In second, Stark Building Materials UK reports “strong progress in its turnaround plan” through the continued rollout of its ‘Branch of the Future’ concept While its new or fully revamped sites look hugely impressive, the deeper strategy involves building a stronger, more efficient network by “consolidating loss-making and sub-scale branches into larger ones, while closing and divesting others to free up capital for platform transformation ”
On a like-for-like basis, the business says it “delivered market share gains, higher Net Promoter Scores, net sales growth and improved profitability in its second turnaround year ”
“Designed to support heating professionals thrive in the fast-changing
renewables market,” Wolseley UK launched Renewables Centre as a partner brand for Plumb Centre that “combines accredited training, MCS-certified design, installation support, and access to high-quality renewable products, all in one place ” Two specialist fulfilment centres the “transformation” of its existing distribution hub in Measham plus a new location in Darlington have been opened in support, whilst the firm also announced “ a refreshed UK operating structure to better meet the needs of its customers across its core markets ”
In 2025, Highbourne Group created a network of solar hubs across England and Scotland through City Plumbing branches and launched ElecStore, encompassing 35 dedicated electrical trade counters across the UK The network also reported further investment in its Bathroom Showroom brand
Huws Gray, meanwhile, unveiled its “refreshed visual identity” across its branch network, digital platforms, vehicles and in a very smart sponsorship opportunity also appears prominently on match officials’ kits across the Premier League and EFL An “extensive upgrade” of its Grangemouth Timber depot was completed in addition to acquiring the former NTG site in Ayr
New branches in Bangor, Bridgend, Cheltenham, Plymouth and Wolverhampton were on the agenda for MKM last year and the firm has already opened a further seven sites in 2026 so far UK Plumbing Supplies maintains seventh place on our countdown, followed by Grafton Group plc which noted that “targeted commercial
Klipboard Distributive Trade Benchmark Reports
How are distributive trade businesses performing, really?
actions, including securing enhanced supplier support and, for example, introducing delivery charges in Selco, more than offset significant cost pressures, particularly those arising from higher labour and property related expenses ”
Towards the end of the year, Selco “initiated headline price cuts across 357 of its most frequently purchased building materials to improve its value proposition” whilst Grafton’s Leyland SDM brand opened its 36th store in December
After a testing year, IBMG retains ninth place Approved in July, substantial restructuring plans alongside the closure or sale of around 30 branches are said to have “recapitalised the Group, materially strengthened the balance sheet and delivered a significant reduction in financial indebtedness ” Under the proposals, senior lenders Ares and Farallon became the new shareholders, taking control from Cairngorm Capital In January 2026, Matthew Parker was confirmed as the new CEO
Rounding off the Top 10, Lords Group Trading acquired “online builders’ merchant” CMO in June 2025 with new branches opened in Aylesford, Bicester & Mansfield 2026 will see it maintain its ongoing strategy of organic growth and appropriate M&A, along with looking to “control the controllables margin, costs and working capital ”
We are extremely grateful for the support of the sector in compiling this industry barometer More details on the full ‘Top 20’ (and those that narrowly missed the cut ) are available on our website www professionalbuildersmerchant co uk
Real-world insight into stock management, warehousing and fulfilment performance, order-to-cash, pricing and rebates, technology investment priorities, and more Download the full
The press solutions specialist officially celebrated its 100th anniversary in February.
Instantor celebrates centenar y
Beginning operations from a foundry at St James’s Gate in Dublin, close to the iconic Guinness Brewery, Instantor patented the “original brass compression fitting” in 1926. Its legacy of innovation is said to continue influencing the industry today, with the business stating that it has evolved from a pioneering manufacturer into a premium brand synonymous with installation efficiency, safety and performance and “playing a pivotal role in simplifying plumbing and heating installations, championing solutions designed to save installers both time and money ”
In 2025 alone, the business “launched six groundbreaking new products” including a
new press tool, a dedicated range of press fittings for ACR applications and lead-free brass compression fittings fully compliant with the revised European Commission Drinking Water Directive.
To mark its centenar y, the firm which expanded from its Irish heartlands into the UK market in 2024 has a full programme of celebrations planned throughout the year Activities will include exclusive product promotions for installers and merchants; customer, employee and community engagement initiatives; new merchandise and brochures; and a strong presence at InstallerSHOW in June, where Instantor will host its largest stand to date
90 years of warmth
The growth of the radiator market in many ways mirrors social history. Initially produced in small quantities as the bulk of UK homes continued to rely heavily on open coal fires to provide heat (often in only one room), Stelrad’s early column radiators were especially suited for older properties being refurbished with a new heating system.
Even in the post-WW2 rebuilding of the nation however, expensive ‘whole house’ heating systems remained far from typical, and it was not until the 1970s and ‘80s that ‘central heating’ transformed from a luxur y into more of a standard feature as gas availability increased and new housing was built with greater consideration towards public health through the Clean Air Acts.
With that transition came the inevitable rise of the radiator and the major growth of Stelrad Radiators as a supplier
By 1999, as its Dalbeattie factory in Scotland closed, all UK production had moved to the current home of its manufacturing base in Mexborough, South Yorkshire. The site is also the location of its impressive National Distribution Centre, first built in 2003, and the facility has grown to become, in the words of the company, “quite simply the largest (and) arguably the most advanced distribution facility in the UK’s heating sector.”
As the business marks its 90th anniversar y, Stelrad promises “significant celebrations throughout the year ” in addition to the continued growth of its
Martin Murphy, Managing Director of parent company Sanbra Group, said:
“From the ver y beginning, Instantor has stood for innovation and leadership Over the past 100 years, the brand hasn’t just witnessed change in our industr y it has helped drive it
“Reaching this milestone is a proud moment for ever yone involved, and we look for ward to celebrating with our colleagues, customers, partners and the wider industr y throughout the year. ”
■ For more information on Instantor, use the shortcode www.rdr.link/mca013
product portfolio and ser vice upgrades such as rapid deliver y options to merchants and installers alike
■ For more information on Stelrad, go to www rdr link/mca014
GARDENS & LANDSCAPING
Home from home
Since the pandemic, there has been a change taking place in how people use their homes As working patterns continue to evolve, more homeowners are looking beyond traditional extensions and turning to garden buildings as a practical way to create extra space From home offices and studios to gyms and garden rooms, these structures are becoming an increasingly common feature across the nation
The rise of remote and hybrid working has clearly played a key role in this shift. Many households now need dedicated spaces that allow work and home life to be kept separate, but without the disruption and cost of moving house or undertaking major building work
Garden buildings offer a flexible solution, making better use of existing outdoor space while avoiding the complexity of large-scale projects And as demand has grown, so have expectations around performance and finish
garden rooms are no longer viewed as temporar y or seasonal structures with many now designed for year-round use, requiring proper insulation, weather protection, ventilation and durable materials to match the standards of the main home
NBP supports this growing sector by continually developing its product offering to meet the needs of modern garden room construction This includes an extensive range of cladding options, including fire-rated products, flat roofing systems, insulation, membranes, roofline, trims and fixings, all available through its national depot network or delivered direct to site.
The rise in garden buildings also reflects a broader rethink around work-life balance For many homeowners, having a dedicated space away from the main house helps create clearer boundaries between work and personal life with garden rooms also being used for leisure, fitness and hobbies in support of more flexible and healthier lifestyles
Stephen Jones, Sales Director at NBP, comments: “Garden buildings have moved on significantly in recent years We’re
discusses the rise of en buildings in the nd how market pp rtunities are being created by the rethinking of space and work-life balance.
seeing more projects that need the same level of performance and reliability as a traditional extension.
“By holding stock across our depots and delivering nationwide, we ’ re able to support installers with ever ything they need to build high-quality garden rooms, without delays or compromises ”
As demand continues to grow, garden buildings are expected to remain a long-term feature of the UK housing landscape They demonstrate how construction methods and material supply are adapting to changing lifestyles and new ways of living and working
Fulfilment specialists
A broader point raised by NBP is how a “quiet shift” has been taking place in the construction materials sector, arguing that as the generational profile of customers
changes and more installers and homeowners move their purchases online, the traditional approach of collecting materials in branches is beginning to change
Contractors and tradespeople now expect the same convenience and reliability they are used to in other sectors, which is encouraging more businesses to develop stronger digital sales channels And as a growing number of suppliers are focusing on
e-commerce and c ustomer s er vice, the y are relying on fulf ilment sp ecialists such as NBP to manage storage and deliver y
Here, NBP says that its commitment to ser vice and operational capability can support this way of working by managing stock and deliver y on behalf of resellers, providing a dependable deliver y ser vice without the need for major investment in infrastructure and allowing resellers to concentrate on growth and customer relationships
Significantly, NBP states that it can help both digital-first resellers AND long-established merchants as the industr y adapts to these changing purchasing habits and a changing customer landscape, shaping a more efficient and practical model for the
movement of building materials.
Furthermore, even though the sector faces an ongoing period of sustained pressure in an environment shaped by economic uncertainty, fluctuating input costs, unpredictable demand, cautious spending and increased price sensitivity, customer expectations remain high
As Stephen Jones explained: “We are seeing a real shift in industr y buying habits
More resellers want to focus on what they do best, which is selling and supporting their customers, and they trust us to take care of the logistics behind the scenes.
“Our role is to help them offer a fast and reliable ser vice without the pressure of running large storage sites or transport fleets It is a simple approach that works well for ever yone involved ”
■ For more information about NBP (Northern Building Plastics), use the shortcode www.rdr.link/mca015
Compound interest
In a move designed to enhance customer engagement and deliver standout visibility in merchant branches, Azpects has now begun the rollout of refreshed packaging for its EASY range of landscaping products.
Announced with a sustained marketing campaign and with the rollout having begun across its EASY range including jointing compounds, high quality grouts and base & paving priming slurry in March, Azpects says that its newly refreshed packaging is part of a wider focus on supporting builders’ merchants with improved product visibility, clearer range navigation and more consistent brand presentation across branch and digital channels.
The redesigned tubs represent an evolution of the existing EASY range, “retaining the same trusted formulations and performance while introducing a cleaner, more contemporar y look ” The update has been developed to support merchant marketing objectives, helping products stand out more effectively at the point of sale while making it easier for customers to identify the correct solution for their application.
Within the landscaping and hard landscaping categories where product choice and correct specification are critical packaging plays an increasingly important role in driving confident purchasing decisions The supplier’s refreshed designs therefore place greater emphasis on clarity, consistency and ease of recognition, supporting both counter conversations and
self-selection in branch
The update also improves visual consistency across the range For merchants, this supports stronger categor y presentation, clearer grouping of related products and improved visibility on shelves, displays and merchant websites
Importantly, the company makes clear that the new packaging does not reflect any change to product performance The formulations, coverage rates and application methods remain exactly the same, allowing merchants to “ reassure existing customers that the products they have trusted for the past 17 years continue to deliver results” just now presented in a more modern and professional format
The redesign has been developed with direct consideration for real-world merchant environments Feedback from partners highlighted the importance of clear differentiation, strong shelf impact and packaging that supports straightfor ward customer explanations The result is an offer that is easier to merchandise, easier to explain and more visually distinctive within competitive branch settings
To support merchants through the transition, Azpects has been providing a comprehensive rollout package as the
“The newly refreshed packaging is par t of a wider focus on suppor ting builders’ merchants with improved product visibility, clearer range navigation and more consistent brand presentation across branch and digital channels.”
new-look tubs begin to appear This includes updated product imager y for use in brochures, catalogues and online listings, as well as digital assets to support e-commerce platforms and merchant marketing activity. Updated in-branch point-of-sale materials will also be made available to help clearly communicate the change to customers, ensuring continuity and reducing confusion as existing stock is phased through
Sales & Marketing Director Chris Bourne commented: “This refresh is about enhancing how the Azpects range performs at point of sale, not changing what customers already trust. We’ve focused on improving clarity and shelf presence while keeping the product to the same high and trusted standard
“For merchants, the new packaging supports better visibility, clearer range navigation and more confident customer conversations, all while maintaining the reliability and performance installers expect ”
The packaging refresh forms part of the firm’s wider investment in brand consistency, merchant support and installer confidence throughout 2026 Alongside continued development across its sales structure, training and technical support, as the new designs roll out nationally, Azpects will “continue working closely with merchant partners to ensure ranges remain relevant, well supported and commercially effective in a changing market ”
■ For more information on the Azpects range and its support for merchants, use the shortcode www.rdr.link/mca016
Nature’s way
According to the composite decking specialist, “natural sandy and soft grey shades have dominated” sample requests from its distributor partners throughout 2025, signalling continued demand for subtle, organic aesthetics in outdoor projects
For example, the brand’s Biscayne shade remains the top seller across the portfolio described as a light coastal brown featuring a realistic wood grain, the look is “influenced by the mangrove landscapes of Florida ” Part of Trex’s Transcend Lineage range, which launched in the UK market at the start of 2024, Biscayne maintained strong demand throughout the year, suggesting it will continue to appeal to homeowners planning deck projects in 2026
Trex’s second most-requested shade for 2025 was Island Mist a “cool blend of soothing silver tones” from its Transcend line Designed to “emulate the naturally weathered look of driftwood,” it offers
authentic colour variation and a highly realistic grain pattern
In third place is Calm Water, a versatile mid-grey option from the
Trex has predicted that
“earth-inspired palettes and nature-driven colourways”
will lead outdoor living design trends in 2026.
GARDENS & LANDSCAPING
“We’re seeing consistent interest in nature-inspired neutrals, but there has been a subtle shift within that palette.”
Enhance range that “continues to prove popular for its easy-to-coordinate, design-friendly aesthetic ”
The supplier’s composite decking is described as a sustainable alternative to wood, made of 95% recycled material, including polyethylene plastic film and reclaimed industrial wood scrap. Headquartered in Virginia, USA, the brand is sold in more than 6,700 merchants and
45+ countries across six continents, launching in the UK in 2011
Lee Heitzman, UK and Ireland Market Manager, said: “Biscayne remains a firm favourite with UK homeowners Its premium finish and authentic grain deliver the calm, timeless aesthetic that homeowners want to achieve a natural looking outdoor design
“We’re seeing consistent interest in nature-inspired neutrals, but there has been a subtle shift within that palette While two of our top-trending colours remain unchanged, Rocky Harbor has been overtaken by Calm Water, suggesting that homeowners are leaning toward slightly deeper, moodier grey tones for their outdoor spaces ”
■ For more information on the Trex’s product range and to order samples, use the shortcode www rdr link/mca017
Another level
GARDENS & LANDSCAPING
Tconceived to enable garden designers, landscape architects and homeowners to add an extra dimension to the transformation of outdoor spaces with the Scunthorpe-based supplier’s flagship ranges such as Natural Paving, Vitripiazza (vitrified porcelain paving) and Pioneer (composite decking with 4K high-definition wood imaging) and provide “ new levels of inspiration to turn stunning outdoor areas into showpiece ones ”
Finishing Touches features British-made architectural planters, screens, edging and sculptural pieces. It also includes pergolas, decorative drainage, fire pits and lighting, enabling the business to introduce a wider basket of goods as a supplier of landscaping solutions And as well as the core products in the collection, Finishing Touches offers the
British-made bespoke pieces to suit the design, vision or specification of a project
A new 108-page brochure highlights how the company is encouraging the landscaping industr y to “imagine the impossible” and set higher standards where the intention is to “enhance ever y project in the residential or public realm ” Packed full of inspiring ideas, Talasey is keen to stress that the guide is also “ a springboard for garden designers, landscape architects & homeowners to create personalised pieces or bespoke items,” with the company able to fabricate most designs at its North Lincolnshire site.
Lavinia Dowson, Product and Training Director, commented: “For more than two decades, Talasey has been at the forefront of the UK’s landscaping industr y, offering ethically sourced premium-grade
Talasey has launched its Finishing Touches collection, showcasing a range of stunning new architectural features designed to create the “wow factor” for any landscaped area or outdoor living space.
solutions Finishing Touches is about creating the wow factor by presenting the opportunity to add exquisite detail that truly elevates the aesthetics across a range of landscaping projects
“ e team who have put this collection together have embraced ‘the sky’s the limit’ thinking to create something stunning It’s also about providing a ser vice which can respond to garden designer, landscape architects and homeowners bespoke design needs and one of the key benefits is that they are involved at ever y stage of the process from conception to installation ”
She added: “Initial reactions to our bespoke ser vice have sparked some curiosity especially when people have looked at the sculptures and screens in the brochure and fired their imaginations about what they want to achieve and the statements they want to make in their outdoor spaces
“As a supplier of landscaping solutions for the UK, it is incumbent on us to keep innovating when it comes to products and ser vices and in Finishing Touches, the business has taken another huge step for ward in inspiring the landscaping industr y with an amazing array of products to turn the ordinar y into the extraordinar y. ”
■ For more information and to download the Finishing Touches brochure, use the shortcode www rdr link/mca018
GARDENS & LANDSCAPING
POSTSAVER INDEPENDENT TEN-YEAR FIELD TRIAL
Ten-year field trials, conducted at two UK telecom test sites and independently reported by the Building Research Establishment (BRE), are said to have provided further confirmation that dual-layer composite ground-line barrier technology delivers long-term protection against decay in timber installed in ground contact.
While originally undertaken on utility poles using Polesaver Rot-Guard sleeves, the findings of the full-scale field trials are also “directly relevant to Postsaver, which uses the same proven technology to protect fence posts and landscaping timbers at the critical ground-line zone ”
Preservative-treated timber was installed both with and without duallayer ground-line barrier sleeves and monitored for moisture, visual condition, and decay over a ten-year period in contrasting environments, one urban, one wet and rural And after a decade of exposure, the results “demonstrated clear performance advantages” for the sleeved timber poles which all “remained sound and free from decay, with average moisture levels approximately 20% lower than those measured in un-sleeved poles ”
For fencing and landscaping applications, Postsaver provides critical protection by isolating timber from soil and moisture at ground level the point where most posts fail
■ For more information on Postsaver, use the shortcode www.rdr.link/mca019
WERNER ADJUSTABLE TRIPOD LADDERS
With spring marking the start of the bu industry, access to reliable and stable e for gardening and landscaping profess Adjustable Tripod Ladders have been d the demands of professional gardener horticultural contractors who regularly ground and challenging terrain
Available in four sizes 5, 7, 9 and treads the versatility of the range is ensures suitability for a wide variety of tasks, from detailed pruning and trimm gutter and window cleaning on proper
A key feature of the range is its thre fully height-adjustable legs, allowing th ladder to be safely positioned on slopes, soft ground, steps, and uneven garden surfaces a common challeng faced by professionals working outdoo adaptability, spiked feet provide secure and soft terrain, while removable rubber boots protect hard or finished ground when required
Made from corrosion-resistant, lightweight aluminium making them easy to move between jobs while remaining robust enough for daily use each ladder is also comprised of a non-slip extra-wide standing step and handrail, providing a more secure and comfortable working position when spending prolonged periods at height.
■ Use www.rdr.link/mca020 for further details.
EVERGREENS UK ONE-DNA ARTIFICIAL GRASS
Evergreens UK has extended its partnership to distribute ONE-DNA artificial grass, marking what has been billed as a “pioneering step forward in the delivery of circular, responsible artificial grass solutions ”
Integrating the range across its trusted brand portfolio including LazyLawn, LazyExpo, LazyPlay and EverRoof ONE-DNA has been designed as a 100% circular system with the artificial grass made entirely from a single raw material that “allows the product to be mechanically recycled into high-quality new applications at the end of its lifecycle, retaining the full value of the material ”
Now integrated into the EverRoof wind and fire safety rated rooftop space solution, ONE-DNA products are Environmental Product Declaration (EPD) verified while Evergreens UK will also “lead the development of a UK recycling and take-back programme, working with accredited partners to deliver a credible end-of-life solution ”
■ For more information about Evergreens UK and its brands, use www.rdr.link/mca021
Driving growth
Ollie Janes reveals how DEKS’ drainage range has been designed to help merchants capitalise on rising demand in the gardens & landscaping sector.
Outdoor spaces are working harder than ever Heavier rainfall, tighter building regulations and homeowners’ expectations for year-round, usable gardens are driving sustained demand for effective surface water management For builders’ merchants, that presents a clear opportunity
Seeing this shi first-hand, DEKS Industries EMEA MD Ollie Janes explained: “Drainage is no longer an aerthought Homeowners expect contractors to provide beautiful patios and driveways that perform in all weather conditions and that means merchants need reliable, design-led drainage systems on the shelf, ready to go. ”
Accordingly, the supplier’s DekDrain portfolio spans domestic and commercial applications And at the heart of its domestic offering is the A15-rated Vela range, billed as a complete surface water channel drainage system All Vela products are manufactured to BS EN1433, offering peace of mind that load classifications are exactly as stated, while gratings are engineered to improve water flow capture
“ Trade professionals want systems that are quick to install and built to last,” continued Ollie “Our Vela range is designed with that in mind; fewer fittings, straightfor ward connections and performance you can trust.”
Responding to market demand
Within the Vela range, two products are said to be attracting particular attention the DekDrain A15 Edge – Slot Drain and the DekDrain A15 Linear Bar Wave e former features a stainless-steel edge; available in both 84mm and 50mm channel depths, it now includes a much-requested 20mm upstand for porcelain paving, alongside the traditional 87mm upstand for other paving options
Ollie noted: “We listen carefully to what installers are asking for e new 20mm upstand option means no more deep excavations for drainage on porcelain projects In a 50mm channel with a 20mm upstand, it’s the lowest-profile metal slot drain on the market. at saves time, reduces disruption and makes life easier on site ”
e stainless steel edge also enhances durability and visual appeal with a contemporar y finish, making it a strong choice for high-end domestic projects where subtle detailing matters
Adding further flexibility is DEKS’ universal positioning of inspection chambers within the channel run Chambers can be placed at any point, enabling a “true cut-as-needed approach” that minimises waste and supports more sustainable builds
For projects where design is front and centre, the DekDrain A15 Linear Bar Wave has been developed to offer a distinctive, contemporar y look Its stylish pattern, engineered with a 6–7mm Heel Guard
compliant gap and integrated slip resistance, balances safety with standout aesthetics
Ollie revealed: “Contractors are telling us their customers want drainage that complements the paving, not detracts from it e Linear Bar Wave gives them that premium, architectural finish without compromising on performance.”
Like the rest of the Vela system, it is fully inter-connectable, meaning right angles, tees, cross sections and staggered layouts can all be achieved without expensive fittings
Supporting merchants
As demand for integrated drainage solutions continues to grow, DEKS says it remains focused on supporting its builders’ merchant partners thanks to strong stock availability across its distribution network, dedicated customer ser vice team and reputation for operational excellence.
“Merchants are under pressure to deliver availability, technical confidence and margin,” concludes Ollie. “Our role is to make that easy, with innovative products backed by dependable supply and ser vice ”
■ For more information on the DEKS drainage range, use the shortcode www rdr link/mca022
To key or not to key?
With a product portfolio that straddles two of our key features this month, PBM considers new research from Wavin that explores how the UK’s increasingly extreme weather and heavier rainfall is behind a spike in guttering jobs before taking a look at the differences between the manufacturer’s key and keyless plumbing systems.
Anew nationwide study from Wavin sees tradespeople across the UK reporting that changing weather patterns are a leading cause for damage to guttering systems, with more than a third (36%) suggesting heavier rainfall is behind a recent spike in guttering jobs Almost all (99%) say that heavy rainfall has impacted the gutters they have been called out to fix, leading to nearly a third (32%) to now recommend “post-storm inspections to catch issues before they cause costly damage to homes ”
Moreover, as new figures reveal that almost a quarter (24%) of gutter-related issues are caused by storms or impact damage, more than a third of professionals (38%) are recommending the use of highquality, durable systems as the most effective way to prevent blocked gutters
Steve Skeldon, Above Ground Product Manager at Wavin, said: “ The role of professionals has never been more important in helping homeowners understanding the impact of Britian’s increasingly extreme
weather on their guttering systems By clearly explaining how issues like blockages, leaks or misaligned gutters can lead to damp, structural damage or costly repairs, tradespeople now play a key part in raising homeowner awareness
“Professionals can also guide homeowners toward practical, preventative measures by encouraging routine inspections and timely maintenance They should feel confident recommending system upgrades where appropriate, and enhancements such as higher capacity profiles better suited to a property’s roof size, shape, or location can help homeowners prevent costly damage ”
Storms and high winds are increasingly contributing to damage across buildings, with gutters often taking the first hit Dislodged components, falling debris and extreme weather can affect roofs, façades and drainage systems, while heavier, more frequent rainfall places additional pressure on guttering that hasn’t been regularly checked or maintained.
Focusing on developing robust, reliable systems that can cope with the increased demands placed on guttering by harsher weather conditions, Wavin states that its solutions can play a key role in supporting the trade Its Osma Guttering range consists of six guttering profiles, supported by a hydrodynamic outlet that can handle up to 30% more water than outlets of a similar size
The range includes popular profiles such as Osma RoundLine, SquareLine, DeepLine and StormLine which come with wide seals to help prevent leaks and better handle thermal expansion in addition to a clipbased fastening system and a cloaking collar for a cleaner, more discreet exterior finish
As a high-capacity domestic system, StormLine in particular offers a “high front edge designed to control rainwater overshoot during heavy downpours” to provide added protection when rainfall intensity peaks.
■ For more information on Wavin’s guttering systems, use the shortcode www.rdr.link/mca023
Steve Harris, Technical Support Manager for Wavin, outlines the merits of both key and keyless solutions.
Unlocking potential
For modern-day merchants, the same dilemma applies With new and exciting products coming from ever y direction, advising installers can be a tricky and nuanced task
In 2024, Wavin launched its new Hep2O keyless system as part of its plastic push-fit portfolio, joining the traditional keyed fitting and giving installers even more options for their toolkits Now Keyless has become established in the market and is widely available, it’s key to understand the applications the systems are suited to and how to advise your customers which system to choose to key, or not to key?
Keyed: Security on site
At the centre of the debate is how fittings are secured and released once installed. The traditional key-operated Hep2O system requires a dedicated demounting tool to disconnect a fitting This approach is popular because it ensures reassurance: once installed, joints are protected against accidental release
For installers working on larger projects, where pipework may be accessed by other trades, reassurance that only the professional installer can adjust the system is a big positive If joints remain exactly as they were originally installed, risks during handover phases are greatly reduced.
This tamper-resistant design makes the keyed system a suitable choice for those working on new build projects and also on schools, hospitals or high-occupancy
residential buildings Furthermore, the keyed system comes with a 50-year guarantee and is fully compatible with copper pipe a robust and reliable choice where system integrity is important
Keyless: Speed and adaptability
Keyless push-fit systems, meanwhile, are perfect for repair, improvement and maintenance work and can simplify both the installation and adjustment process One feature unique to Hep2O Keyless is that fittings are typically supplied pre-locked and can be connected or disconnected using an intuitive twist-and-release mechanism
Right from the get-go, installers can save time without having even started a job Once a job has begun, they can make quick adjustments without interrupting their workflow by searching for tools
Keyless fittings are also more compact making them the ideal choice for customers working in confined or finicky spaces In RMI work, where installers are contending with existing fittings, this ease of handling can significantly reduce installation stress. By providing tailored advice to installers, merchants can help them choose the best products for the job.
Fit and forget
Knowing you have made a secure joint each and ever y time is essential so a joint recognition feature is important, whether a Key and Keyless system Many systems have markings on the pipe so installers can see
that the correct insertion depth is reached In other systems, like Hep2O, this is enhanced by a tactile ‘rumble’ feature that allows them to feel when a secure connection has been made
This means that the installer can have full confidence there will be no leaks or call backs And for the merchant, this means reassurance they have recommended a fail proof system the customer can depend on
The value of choice
Research conducted by Wavin during the development of the Hep2O Keyless system reinforced that professional installers value the option to choose the right system for the individual application However as both Hep2O systems are fully compatible, it’s possible to mix and match.
Understanding all these distinctions enables more informed conversations with customers Installers will often opt for a ‘ one, not the other’ approach, so it’s vital that merchants can provided tailored advice for the job at hand
Wavin’s transformation of the original keyed push-fit system was not about abandoning proven methods, but about expanding the potential of an installer’s toolkit Merchants who can offer specific and confident recommendations are a central component to this expansion.
■ For more information on Wavin Hep₂O, use the shortcode www.rdr.link/mca024
Ready when you are
In the current market, one term is prevalent in discussions throughout the drainage and wastewater sector : availability Installers face increasing pressure, merchants are meticulously managing stock commitments, and developers are adhering to tighter schedules than ever before
For too long, extended lead times have been considered a standard aspect of the process
At Marsh Industries however, we believe this should not be the case Over the past year, we have implemented substantial operational improvements aimed at tackling one of the industry’s most significant challenges the lengthy waits for essential products
For example, we are pleased to announce a notable enhancement in our manufacturing responsiveness Domestic sewage treatment plants and select pump stations are now accessible within just three working days Additionally, commercial sewage treatment plants and separators can be delivered in three weeks.
This marks a significant change for our industr y. For installers and contractors, this adjustment allows projects to progress without unnecessar y delays For merchants, it enhances flexibility in stock management and customer commitments Developers, in turn, benefit from increased confidence in scheduling groundwork and installations
These advancements are not coincidental; they stem from strategic investments, meticulous production planning, and a steadfast commitment to addressing our customers’ needs.
A pivotal factor driving this development has been the introduction of a backshift at our Bridg water production facility. By extending manufacturing hours, we ’ ve notably increased capacity while upholding the high-quality standards our clients expect
The additional shift enables us to respond more dynamically to demand, reduce
bottlenecks, and ensure consistent output, even during peak periods.
Shorter lead times encompass more than just speed as they facilitate a more efficient operation across the entire supply chain. Enhanced predictability results in fewer last-minute adjustments on site, improved cash flow management and a more streamlined installation process overall.
L eadership transition
In conjunction with boosting our production capabilities, Marsh Industries has also experienced a significant leadership transition one that embodies both continuity and for ward momentum
After years of dedicated leadership, Steve Boyer has transitioned into the position of Chairman His guidance has been pivotal in establishing Marsh as a trusted manufacturer
“Over the past year, we have implemented substantial operational improvements aimed at tackling one of the industr y ’ s most significant challenges the lengthy waits for essential products.”
in the UK and in this new role, Steve will continue to provide strategic oversight and long-term direction to ensure that the values upon which the business was built remain firmly embedded as we advance
As a result, Lydia Beaumont has been appointed as the new Managing Director, heralding an exciting chapter for the organisation She brings a clear vision for sustainable growth, operational efficiency, and customer-centric innovation Under her leadership, the business continues to evolve with measured, purposeful progression.
Additionally, Ollie Beaumont has stepped into the role of Sales Director, enhancing the commercial team’s
capabilities He will focus on delivering a responsive, solution-oriented strateg y for both merchants and installers. Meanwhile, Michael Harrison has taken on the position of Business Development Director, where he will drive strategic partnerships and explore new opportunities across both established and emerging markets
These leadership changes reflect a company that is confident in its foundations while maintaining an ambitious outlook
Facing the future with confidence
At a time where many organisations are exercising caution, we have made a strategic decision to invest significantly in our facilities, our personnel, and our production capacity The Bridg water backshift in particular stands as a testament to our commitment This initiative addresses a genuine challenge within the industr y, ensuring our customers can depend on us not only for quality but also for consistent availability
We take pride in manufacturing in the UK and in our twin production centres, as well as in the dedicated team that contributes to ever y tank that departs from our factor y However, we recognise that pride alone is not enough performance is crucial
By reducing lead times, we aim to empower the broader industr y to function with increased confidence and efficiency When our customers achieve success, we prosper alongside them So as we embark on this new phase, characterised by enhanced production capabilities and a revamped leadership structure, our focus remains resolute delivering reliability, responsiveness, and fostering long-term partnerships
The message is clear : You no longer need to accept lengthy lead times as the industr y standard We’re ready when you are
■ For more information on Marsh Industries’ range of products and support services for merchants, use the shortcode www rdr link/mca025
Marsh Septic Tanks
DRAINAGE & WATER MANAGEMENT
GREEN DRAIN UK EXPANSION
Green Drain, the US-based creator of the patented, Universal-Fit, waterless trap seal, has announced its formal expansion into the UK market. The firm says the launch is “specifically structured as a profitable commercial opportunity for UK plumbing merchants, wholesalers, and building supply companies seeking a unique, fast-moving product that solves a universal maintenance headache.”
Green Drain is described as an innovative rubber mechanism that works with existing plumbing to replace the water in traditional P-traps This self-cleaning seal is said to prevent costly issues like odours, sewer gases and pests while delivering a guaranteed high flow rate 24/7
Critically, the waterless design “eliminates evaporation, ensuring zero maintenance for the end-user ”
With the solution already established in over 90 countries, MD Keld Rindom explained: “We are not entering the UK cold; the market has already begun pulling our product This launch is about providing our UK distribution partners with the training, stock, and marketing support they need to rapidly capitalise on this existing demand
“This is a profitable opportunity for UK wholesalers and plumbers looking for a reliable, zero-maintenance product that their customers will ask for ”
■ For more information on Green Drain and its support for merchants, enter the shortcode www.rdr.link/mca026
FERNCO IPFRA MEMBERSHIP
As extreme weather events and flood risk continue to rise across the UK, the need for effective, practical and readily available property flood resilience (PFR) solutions has never been greater. Accordingly, Fernco has recently become an official member of the International Property Flood Resilience Association (IPFRA), reinforcing its long-standing commitment to supporting builders’ merchants nationwide
A key focus of its IPFRA membership is supporting builders’ merchants as a critical access point for flood resilience products By strengthening product knowledge, technical understanding and confidence at branch level, Fernco aims to help merchants supply appropriate solutions for both commercial and domestic applications, supporting proactive protection rather than reactive repair
Ryan Lockwood, National Sales and Marketing Manager, said: “Builders’ merchants play a vital role in protecting communities. By joining the IPFRA, we are strengthening our commitment to supporting merchants with practical flood resilience solutions, underpinned by recognised standards, education and industry collaboration.
“Our objective is to help make flood prevention products more accessible, better understood and more widely available through the merchant channel.”
TERRAM ADVANCED POND LINER PROTECTION GEOTEXTILE
The geosynthetics specialist has launched a highperformance, nonwoven geotextile, which is engineered to safeguard impermeable pond and attenuation tank liners to help ensure long-term system integrity and reliability.
The primary function of
Terram Pond Liner Protection Geotextile (PPG) is to provide a robust, protective layer between the pond liner and the underlying soil or substrate This helps prevent punctures, tears and damage to the critical pond lining system, both during installation and throughout the lifetime of the pond
Manufactured from UV-stabilised, high tenacity virgin polypropylene fibres, Terram PPG is mechanically and thermally bonded to deliver enhanced strength and durability Its advanced production process results in a more malleable material than standard geotextiles, which is said to make it ideal for complex pond and tank installations
Pack to the future
Squire states it has reinforced its commitment to sustainability by implementing a series of changes to its packaging, aimed at “significantly reducing plastic waste across its product range” under the Extended Producer Responsibility framework.
In 2025, the business imported 857kg of plastic packaging by weight a 75% reduction compared to 2024, where 3,364kg of plastic packaging was imported and marking a shift in the company ’ s procurement strateg y as it continues to phase out non-recyclable materials
As part of its ongoing environmental responsibility strateg y, Squire which, founded in 1780, is reputedly the UK’s oldest padlock manufacturer and the “makers of the world’s strongest padlock” has moved away from plastic-heavy packaging formats, replacing blister packs with boxed and carded alternatives where possible
This transition has already led to a substantial reduction in plastic used across the business
In addition, the supplier is working closely with its manufacturing partners to ensure packaging materials are recyclable and aligned with the company ’ s sustainability objectives and wider UK guidelines. The changes have been “positively received by retail partners,”
such as merchants, who have welcomed the move towards more sustainable packaging solutions that better meet customer expectations.
Indeed, sustainability considerations are said to be “embedded into ever y packaging design decision,” with Squire actively exploring alternative solutions that balance environmental responsibility, product integrity and retail compliance
These changes also reflect its “proactive approach to meeting UK packaging legislation,” including the Extended Producer Responsibility framework, which places greater accountability on manufacturers for the environmental impact of packaging they place on the market
Terr y White, National Field Sales Manager, commented: “Reducing plastic and improving the sustainability of our packaging is a key focus for Squire By making considered changes to how our products are packaged and working closely with our supply partners, we ’ re taking
“Squire has moved away from plastic-heavy packaging formats, replacing blister packs with boxed and carded alternatives where possible.”
meaningful steps to reduce our environmental impact while continuing to support our retail customers
“ The feedback we ’ ve received so far has been extremely encouraging ”
S quire adds that it remains committed to reviewing and improving its packaging practices as part of a wider, long-term approach to sustainability across the business which focuses on reducing its overall environmental impact across operations, products and packaging C ertified to ISO 14001 since 2010, the supplier “continually reviews its environmental performance, with initiatives spanning energ y efficienc y, waste reduction, responsible material use and increased rec yclability ”
Packaging changes are one of several practical steps being taken to support these longer-term initiatives, alongside ongoing investment in renewable energ y, improved resource management and responsible manufacturing practices.
■ For more information on Squire Locks’ products, packaging and point of sale solutions, use the shortcode www.rdr.link/mca029
ENCON UPDATED PRODUCT GUIDE
Encon Construction Products, a specialist distribution division of The Encon Group, has published a new version of its Construction Products Guide to reflect the latest updates to its offering including the addition of building protection and repair systems manufacturer Remmers as a new supplier partner
For convenience, the range is categorised into Concrete & Reinforcement Accessories, Construction Chemicals, Geotechnical and Groundworking products, Masonry Components and Waterproofing Users can navigate easily between categories in the Guide via the interactive contents page More detailed product information is available via Encon’s online Product Catalogue, including technical and safety data sheets View the new guide via the Encon website through www.rdr.link/mca030
ACTIS INSULATING BREATHER MEMBRANE BROCHURE
Insulation specialist Actis has launched a new brochure on its insulating breather membrane Boost R Hybrid Roof, which is designed to cope with everything the British weather has to throw at it even in areas subject to the most extreme battering
The guide outlines that Boost R Hybrid Roof is labelled as suitable for use in all five wind zones across the UK and Ireland, ensuring compliance with the BS5534 classification system is designed to help builders, architects and specifiers minimise the ‘ballooning effect ’ which sees the roof underlay force tiles and slates off the roof in high winds The flexible and easy-to-use product is also said to offer an effective way of eliminating condensation and preventing moisture entering the building
Access the guide via www rdr link/mca031
MARLEY TECHNICAL TOOLS PLATFORM
Marley has launched a new Technical Tools platform designed to simplify roofing specification and support builders’ merchants in “responding quickly and confidently to customer demand ” The enhanced digital service brings together multiple specification and estimating tools into a single, easy-to-use online platform
For merchants, this means a faster, more accurate route to generating roofing project estimates, improving service levels for roofing customers and helping turn enquiries into sales And with the Government’s Warm Homes Plan and Future Homes Standard expected to drive increased demand for rooftop solar PV installations, the package now includes a fully integrated solar PV configurator in what is said to be an industry first For more about Combimate, head to www.rdr.link/mca032
SHOWERWALL INTERACTIVE VISUALISER
The bathroom wall panel brand has launched a “best-inclass” interactive visualiser, allowing users to experiment with designs across five pre-set room settings or even upload an image of their own bathroom to see how Showerwall panels would look once installed
Now live on the supplier’s website, the visualiser features the brand’s full panel range, including the recently launched slatted wood-effect Arcade Collection and 100% waterproof Majestic Collection of striking laminate designs to help merchants offer additional support for customers
Take a look via www.rdr.link/mca033
FRONTLINE BATHROOMS REFRESHED AQUA BRAND
Frontline Bathrooms has completed a full rebrand of its exclusive Aqua product range, “signalling a clear shift in how the business defines and delivers a distinctive offer for the KBB trade ” At its core is a renewed focus on UK-led design supported by investment in operational support including a new, next-day service proposition
Visually, Aqua has been reintroduced with a new logo, updated typography and a contemporary colour palette, supported by a redesigned 404page A4 brochure format that “prioritises clarity, clean imagery and easily navigable product information ” A tailored POS approach has also been introduced while “rethought” packaging draws on sustainability considerations and carbon footprint awareness across the supply chain
Discover more through www.rdr.link/mca034
For more examples of supplier support for merchants on the PBM website, enter the shortcode www.rdr.link/mca035
UK Ltd ............................................inside front cover www rdr link/mca105
We’re rapidly approaching the business end of what has tur ned out to be quite a captivating season Assuming there’s not been too much drama in the last couple of rounds (while this issue was being printed and despatched ), we’ve got the makings of an enticing two-way shootout at the top and a proper relegation battle at the bottom Don’t let me down, Tottenham!
Even the middle of the table is packed with drama, as the contest for what should be an extended set of European places pretty much encompasses ALL of the other teams! Looking at the table as it stands today, that means Arsenal and Man City going for the title, everyone from Leeds down scrapping it out to avoid the drop and everyone from Brighton (currently 14th) up looking to find a final burst of form that will take them on their travels next year
And that isn’t beyond the realms of possibility as some of the patterns of results this season have been wonderfully bonkers Perhaps best illustrated by Bournemouth, we lauded the Cherries’ quick out of the blocks start which saw them second after nine games (and Spurs were third !)
They then failed to win any of their next 11 And now, there’s only been one loss in the subsequent ten!
You can also look at the likes of Fulham, Brentford, Brighton, Liverpool and more besides for similarly erratic runs where they
S E T F O R T H E R U N - I N
The next month throws up a number of intriguing fixtures across the table, in addition to another ‘blank’ to navigate as Game Week 34 clashes with the FA Cup semi-finals on the weekend of the 25th April. Use your remaining chips wisely!
On the fixtures front, Arsenal’s visit to Man City on the 19th is obviously the standout Currently being heralded as an effective title decider (even though the maths doesn’t quite
couldn’t seem to buy a win for a spell, and then looked like peak 1970 Brazil for an extended period.
Maybe Man Utd have actually been the best exemplar of this, as the decision to finally end the Amorim experiment has seen them right at the top of the form table under Michael Carrick A retur n to the Campions League now looks highly likely, and that was by no means assured at the tur n of the year
For all the improvement though, it still hasn’t been enough for that fella to have a haircut yet!
back that up as I write; the subsequent games may have skewed things again by the time you see this ), it will certainly put down a marker for what should be a great final few weeks of the season that could see very few teams ‘on the beach’ and all to play for on the pitch
But for any FPL mini-leagues still up for grabs, good luck in deciphering the topsy-turvy form tables to make your picks
