ABODE June 2026

Houston multifamily finds firmer footing, but rent growth remains out of reach.

Making Concessions

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CONTENTS

June 2026

ON THE COVER

Making Concessions – Houston multifamily finds firmer footing, but rent growth remains out of reach. See the ALN June Market Report starting on Page 36 for all the details. And don’t miss photos from Maintenance Mania and much more. Cover image © dmitriymoroz | iStock by Getty Images

FEATURES & PHOTOS

16 On Site with ABODE – Take a closer look at one of HAA’s Honor Award-winning communities.

30 On the Scene – Photos from Maintenance Mania.

36 Making Concessions – Houston multifamily finds firmer footing, but rent growth remains out of reach.

40 MORE VIDEO! 12 Success Strategies with Dr. Debbie – Don’t miss the third Success Strategy video with Dr. Debbie Phillips.

42 Recognizing Sports Challenge Sponsors and Donators – Thanks for the generous donations for the rained out All Stars Sports Challenge.

44 On the Scene – Photos from the HAA PAC Luncheon.

COLUMNS & MONTHLY UPDATES

7 President’s Corner – Networking opportunities are here.

8 Patron of the Month – Meet and support Camp Facility Services.

9 Legislative Update – News from HAA’s Government Affairs.

11 It’s The Law – Is it AI?

14 Resident Relations – A resident dispute is settled by the committee.

20 Calendar – HAA’s schedule of events for the coming months.

46 The Ambassador ONE Society –Learn about the HAA Supplier Network.

49 Welcome Mat – A list of HAA’s newest members.

50 Portfolio Changes and In the News – Property updates and industry news clips from our members.

52 Go-Getters – Learn how to become a Go-Getter and recruit for HAA.

54 Index of Advertisers – See the advertisers who support this publication.

55 MarketLine – The latest area market numbers.

56 Back Page – News from around the community.

OFFICERS AND ASSOCIATION LEADERSHIP

MONICA GRACIA President-Elect

RYAN TERRELL

President

HOWARD BOOKSTAFF

MELISSA FRIEND Secretary/Treasurer

General Counsel

MANU GUPTA

Vice President at Large

KAREN HEFNER

Vice President at Large

CASEY WATTS MORGAN

CEO

BOARD OF DIRECTORS

Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Michelle Bridges

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Melissa Friend

Monica Gracia

Stephanie Graves

Billy Griffin

Manu Gupta

Karen Hefner

Clay Hicks

Sara Hinson

Deborah Holcombe

Crystal Jackson

Nathan Kelley

Debra Knight

Valerie Lacy

Stacey Lastovica

Liz Levins

David Lindley

Betsy Marshall

Kristin McLaughlin

Joe Melton

Candis Mohr

Kathy Motis

Katy Myrick

David Nargang

Jenifer Paneral

Mark Park

Velissa Parmer

Michelle Pawelek

Ryan Raser

Ruth Reyes

Kelly Robinson

Christy Rodriguez

Joseph Rodriguez

Ingrid Shultz

Corri Smith

Blaise Spitaleri

Debbie Sulzer

Ryan Terrell

Lindsay Torres-Smith

Starla Turnbo

Richard Wall

Shelley Watson

Richard Whatcott

Tracie Yoder

PRODUCT SERVICE COUNCIL OFFICERS

BLAISE SPITALERI, CAS President

Rasa Floors

VALERIE LACY

Vice President at Large

DEBRA KNIGHT, CAS Secretary Comm-Fit

DIRECTORS EMERITUS

Josh Allen

Gary Blumberg

Ken Bohan

Roger Camp

Kathy Clem

Jack Dinerstein

Diane Gilbert

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Hap Hunnicutt

Stacy Hunt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Bruce McClenny

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Tony Whitaker

Jerry Winograd

ADVISORY DIRECTORS

Marsha Baker

Jeff Blevins

Karen Briggs Gwin

Caroline Erck

Emily Frost

Nitin Garg

Izzy Garza

Jacob Kunath

Laura Lestus

Beth Levine

Cari Luetge

Monica Morales

Arely Pena

Paola Rodriguez

Jake Slosburg

Alan Yu

GENERAL COUNSEL

EMERITUS

Joe Bax

DAVID NARGANG

Vice President at Large

LIZ LEVINS, CAS EMERITUS

Treasurer

Gemstar Construction

SHELLEY WATSON

Immediate Past President

HONORARY

LIFE MEMBERS

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie

Zublin Dicks

PATRON MEMBERS

1968

Century A/C Supply

1978

Houston Planned Energy Systems

1982

Cotton Commercial

USA Inc.

1984

AAA Plumbers

1985

Gemstar Construction

Development

1986

Craven Carpet

1987

Dixie Interiors

1993

Hire Priority Staffing & Executive Search

1994

Camp Facility Services

1997

Apartments.com

1999

FSI Construction Inc.

2006

Lowe’s Pro Supply

DEBORAH DEROUEN, CAS

Immediate Past President

Clutch City Consulting

PRODUCT SERVICE COUNCIL MEMBERS

Grant Almquist, CAS, Texas Apartment Pool Services

Susan Alvarado, CAS, Chadwell Supply

Chris Bell, CAS, Century A/C Supply

Marivel Bownds, CAS, Chadwell Supply

Tammy Broadway, CAS, American Fire Systems

Carina Bryars, Valet Living

Shaun Callaway, CAS, Earthworks

Brandon Coleman, CAS, Chadwell Supply

Neal Conant, CAS, Gemstar Construction

Sean Cunningham, CAS, Impact Property Solutions

Deborah DeRouen, CAS, Clutch City Consulting

Giovanna Gone, CAS, Century A/C Supply

Bo Hang, Redi Carpet Sales

Dan James, CAS, Redevelopment Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CAS, Emeritus, Poolsure

Liz Levins, CAS Emeritus, Gemstar Construction

Jim Martensen, CAS, Epic Multifamily Construction

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS, Best Plumbing

Arely Pena, CAS, Redi Carpet Sales

Xochitl Sheffield, Church Foundation & Pool Services

Blaise Spitaleri, CAS, Rasa Floors

Auri Verser

Sherwin Williams

Ryan Weis, Crestmark Construction Services

ABODE

JUNE 2026 I VOLUME 49, ISSUE 6

Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org

EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org

ADVERTISING

Vice President of Membership Development RANDA DICK, CAPS randa@haaonline.org

CONTRIBUTING STAFF

Chief Operating Officer AMANDA SHERBONDY, CAE asherbondy@haaonline.org

Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org

Vice President of Facility Management/RCR TINA DEFIORE tdefiore@haaonline.org

Vice President of Government Affairs BEN MCPHAUL bmcphaul@haaonline.org

Events and Meetings Director KASAUNDRA WRIGHT kwright@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org

Strategic Outreach Manager MORGAN WATERMAN mwaterman@haaonline.org

Education and Events Manager BIANCA REYNA breyna@haaonline.org

Member Services Manager JAKKI POSADA jposada@haaonline.org

Member Services Assistant SYDNEY CHANSAMOUTH schansamouth@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES

COMMITTEE CHAIR STAFF ADVISOR

Executive Ryan Terrell

Nominating

Fair Housing

Shelley Watson

Howard Bookstaff

Ethics Michelle Pawelek

Finance

Past Presidents Council

Legislative

Political Action

Golf

Century Club

Gary Blumberg

John Boriack

Monica Gracia

Stacy Hunt

Starla Turnbo

Liz Levins

Education Advisory Lori Latham

Independent Rental

Owners Connection

NEXT Young Professionals

Leadership Development

Community Outreach

Product Service Council

Expo Exhibitor

Membership

Ambassador ONE Society

Resident Relations A

Alan Yu

Emily Frost

Arely Pena

Clay Hicks

Melissa Friend

Blaise Spitaleri

Nikki Sekunda

Deborah DeRouen

Sara Hinson

Xochitl Sheffield

Jim Martensen

Michele Swilley

Resident Relations B Ryan Raser

Resident Relations Appeals

HAF Chili Fundraiser

Honors Property Awards

Honors Individual Awards

Darlene Guidry

Joey Rodriguez

Kathy Motis

Karen Hefner

Ruha Vohra

Joe Melton

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Alex Chadwell

Alex Chadwell

Alex Chadwell

Lauren Ragin

Lauren Ragin

Lauren Ragin

Amanda Sherbondy

Amanda Sherbondy

Amanda Sherbondy

Randa Dick

Randa Dick

Randa Dick

Matti Luna

Matti Luna

Matti Luna

Kasaundra Wright

Kasaundra Wright

Amanda Sherbondy

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, JUNE 2026, VOLUME 49, ISSUE 6

ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2026 by HAA.

Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

Works!

Comprehensive applicant screening tools available today can uncover important background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

a service of in partnership with

EXECUTIVE SUPPLIER MEMBERS

These companies have generously supported the Houston Apartment Association with their Executive Supplier Membership. Please give them careful consideration, whenever possible, in your business.

2020 Exhibits

3BeeGuys Bee Removal

A+ Aquatic Services

A1 Property Construction

AAA Staffing Ltd

Achilles Security Services LLC

ACT Security Group

Action Window Coverings Inc

ACTIV Answer

Adobe Floors Inc

Adventure Playground Systems Inc

Advocate Construction Inc

Affinity Waste Solutions

Air Express Construction and Plumbing

ALD Outdoors

Alexander-Rose Associates Inc

All American Mailboxes of Houston Inc

All Power Solutions

ALN Apartment Data

Alonso Service Co.

Ambassador Services LLC

American Fire Systems Inc

American Wheel & Tire #2 Ltd

Ameristar Screen & Glass

Apartment Services Group

ARC Glass LLC

Artisent Floors

ASAP Personnel Inc

Asurety Dryer Vent & Fireplace Inspections

B&G Construction

Bar-B-Clean Southwest Houston

Belfor Property Restoration

Berkeley Outside Services

Bettencourt Tax Advisors LLC

BGE Inc/aka Brown & Gay Engineers Inc

Binswanger Glass

BioTechs Crime & Trauma

Scene Cleaning

Blue Marlin Maintenance Air Conditioning and Renovation

Blue Stream Fiber

BluSky Restoration Contractors

Brady Chapman Holland & Assoc

Brown & Brown Insurance Services Inc

BSI

Butler Plus

ByteTime Computing Inc

Cabinet Door Usa

Capital Disaster Solutions

Cardboard Cowboys

Catalyst Construction

Centex Construction

Chadwell Supply

Chesapeake Finishing

Childress Electric

ClaimsMate Adjusters

Classic Same Day Blinds

Code Red Security Systems PLLC

Commercial Fire Protection

Contractors Inc

Core Distributing

Corey Construction Commercial & Multi-Family Roofing

CORT Furniture Rental

CoverAll Pests

CRE Business Solutions LLC

Create Landscape Services LLC

Crisis Care

Crossroads Insurance

Recovery Advocates

Crowned Eagle Construction

CSC ServiceworksAppliance Warehouse

Cypress Landscaping & Irrigation Inc

Decorative Flooring

DeNyse Companies

Designs by Holmes

Diamond Services LLC

DNM Contracting Inc

DoodyCalls

Double Oak Erosion

DVF Company

ECC Exteriors

EDT Construction Services

Elevated Retail

Elite Roofing LLC

Emersyn Electrical Services LLC

Empire Fire and Safety

Encore Services TX

EnviroSmart Multifamily

Pest Solutions

Epic Multifamily Construction

EPremium Insurance Agency

Exterior Inspections

Fantastic Floors

Featherston Sign Partners, LLC

Fiat Construction LLC

Fire Reconstruction Inc

Flavor Finish Resurfacing

FlipLok

Floor Merchant

Foundation Check Inc

Frontier Waste Solutions

FSD Protection

FSI Construction fun abounds

Gambit Construction

Garland Law Firm

Glass Doctor of Greater South

Houston

Gleam Clean

GMR Electrical

Go Painting of N. Houston

Go-Staff Inc

Good Landscaping

GQ Landscaping

Great American Business Products

Greater Houston Pool Management

Green City Security LLC

Green Garbology

Green Leaf Pro

Green Pride Landscaping

Greenlogic

Grindstone General Contracting

GSR Construction Group

H&R Operator Services Inc

Hallmark Hardwoods

Hamilton-Steele Outdoor Accents

Hive Technology

Hoover Slovacek LLP

Houston Home and Patio

Houston Roofing & Construction LLC

Houston Strong Roofing Company

Hut Services LLC

Hybrilux LLC

Ideal Parking Management

Infinity Power Partners

Innovative Environments

Innovative Recovery

Insurica

InterSolutions Property Management Staffing

Its Bugs or Us

Ivory Property Restoration

J National Contractors

J Turner Research

Jacobson Insurance & Risk Management

JC's General Contractor LLC

Johnstone Supply

JOR Construction & Property

Investments LLC

Junk Shot and Doorstep Details of Houston

Landing

Lanyard Construction Services

Laser Answering Service LLC

LCBI Construction, LLC

Lincoln Jacob Construction

Lineups

Lithotech Printed Products/ Forms Center

LMC Embark Landscape and Tree Care

Long Point Roofing

Lopez Carpet Care & Painting

LP Building Solutions

Major Piles

Matrix Construction Services

MeterNet

Michel Rogers & Maloney

Minol USA

MNM Fire Systems LLC

Mueller Water Conditioning Inc

Multifamily Access Control

Nailed It Roofing Pros

Nationwide Energy Partners

Native Smart Properties

NEI General Contracting

Nelson Painting and Construction LLC

Norman Roofing and Construction

Northwest Construction Group

Odor-Defence

Optima General Contractor LLC

Pace Mechanical Services LLC

Pacific Coast Landscape and Design

Parking Management Company/

PMC Towing

Pasadena Insurance Agency Inc

Paul Davis Restoration of Greater Houston

Penco Access Control LLC

dba Penco Gate and Fence

Platinum Pool and Spa LLC

Polywood

Power Services of Texas

Precision Appliance Leasing

Premium Improvements

Pro-Shield Commercial Roofing LLC

Pro-Tex Contracting Group LLC

Professional Resurface LLC

Property Guardians LLC

Pura Flo Corporation

Pure Green Landscaping

Quality Construction Concepts

Quick Protection Inc

Qwikkit

R&L Global Inc

R3BUILD Construction Services LLC

RAM Construction

Ram Jack Foundation Solutions

Real Floors Inc

Red Nova Construction

Redevelopment Services

Redux Construction

Reliable Paving, Inc

Reliable Roofing of Texas Inc

Reliant

RENCON LLC

Renova Appliance Center LTD

Renova One

REVS (Refuel Electric

Vehicle Solutions)

Richmond & Associates

Landscaping-Houston, LTD

Riverway Title

Robles Roofing & More LLC

Roof Top Innovations

Rose Paving

Roto-Rooter Services Co

Rotolo Consultants Inc (RCI)

SafeRent Solutions

SEAL Security Solutions LLC

Secure Insurance Service Concepts Inc

ServiceMaster Recovery Management

Servpro Friendswood Pearland

Servpro Team Shaw

Sherwin Williams

Sign-Ups & Banners

Signal of Houston

Silversand Services

Southern Star Building LLC

Southwest A/C Supply, Inc

Spire Roofing Solutions

SSC Glass LLC

Stealth Renovations

Steward Trash Valet Service

Stormwater Professionals Group

Strata Roofing and Construction LLC

Strickland Law Firm PLLC

Superscapes Landscape and Irrigation

Surface Experts

Surface Experts of Katy/ West Houston

Swain & Baldwin Insurance & Risk Management

Tejas Softwash

Tell Construction & Projects LLC

Tex-Air Filters

Texas Access Works

Texas Apartment Pool Services

Texas Concrete Professional

Company

Texas GroundWorks Management

Texas Pressure Washing

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

TextByChoice

The Apartments Concierge

The Katy Plumbing Company

The Liberty Group

Three Amigos Texas LLC

THS National

Tidal Electrical Services Inc

Trash Concierge Houston

Tri County Specialties LLC

TurboPass

Two Dots

Unified Disaster Resources

United Protective Services

Urban Design Constructors

Urban Outreach, Inc

Urban Value Corner Store

Valet Living

Walton Residential Services

Warren Kalyan PLLC

Waste Transfer Partners

Watermark Restoration Inc

Webb Pest Control

Whitman's Contracting and Roofing

Yellowstone Landscape

Letter from the President

SUMMER IS HERE AND HAA NETWORKING OPPORTUNITIES ARE COMING IN HOT!

And one of the biggest events is happening this month – the HAA Honors Awards! If you nominated a property or an industry professional, we thank you for taking the time to recognize the communities and individuals that make our local multifamily industry the best in the country. Support your teams and properties by joining me and our returning Master of Ceremonies, the amazing Joel Zeff, on Thursday, June 11 at the Hilton Americas. If you missed out on the nominations, you can still show appreciation for your team by treating them to a night of celebration. You can also find out more at www.haaonline.org/events and on Page 17, along with our monthly profiles of two more of our 2025 award winning properties.

HAA Rounds Up Several Major Awards in Fort Worth

During this year’s Texas Apartment Association ONE Conference held in Fort Worth, several of our own received top honors as the best in the state of Texas. We want to congratulate Anita Marciano with Westminster Management, who won Leasing Professional of the Year; Jesus Zepeda with Camden, who won Maintenance Professional of the Year; Kristin McLaughlin with Dixie Interiors, who won the Olin Steele Supplier Partner Lifetime Achievement Award; Dixie Interiors who won the Mike Clarke Supplier Company of the Year; and New Hope Housing Reed who won Affordable Housing Community of the Year. Congratulations to all and don’t miss our coverage of the event on Page 26.

Rain Can’t Stop Charitable Giving

Thank you to the sponsors of HAA’s 2026 All Stars Sports Challenge. Even though the event was rained out due to flooding in Bear Creek, these generous suppliers and other donating companies were able to raise roughly $14,000 for the YMCA. Thanks to all who make this charitable event possible every year. See Page 42 for more details.

Have New Property Info? Got Big News?

I know it’s only June, but the September information deadline for the 2027 Directory & Buyer’s Guide is going to sneak up on all of us. For all those managers out there, if your property has a new name, unit count, address or any other new information, give HAA a call at 713-595-0300 or email members@haaonline.org to share your changes and help us keep our database up to date and so you don’t want to miss out on important communications from the association.

The same goes for all members. Have you changed companies? Title change? Any other news? Let us know. Include a photo and you just might make it into ABODE’s “In The News” on Page 51.

There’s much more inside this issue. Learn more about AI issues from HAA General Counsel Howard Bookstaff, see the third video in our series from facilitator Dr. Debbie Phillips, see more photos and video from recent events, and find out about all the upcoming events happening in June and July. Join us and get involved. Come say hello! You just might find that mentor you are looking for.

These companies have generously supported the Houston Apartment Association with their exclusive membership. Please give them careful consideration, whenever possible, in your business.

Houston Planned Energy Systems HAA Member since 1978

Cotton Commercial USA Inc. HAA Member since 1982

Hire Priority Staffing & Executive Search HAA Member since 1993

Lowe’s Pro Supply HAA Member since 2006

Craven Carpet HAA Member since 1986

Camp Facilty Services HAA Member since 1994

This Month's Exclusive Supplier Member

Member since 1997

Gemstar Construction Development Inc. HAA Member since 1985

AAA Plumbers HAA Member since 1984

FSI Construction Inc. HAA Member since 1999

Dixie Interiors HAA Member since 1987

Century A/C Supply HAA Member since 1968

By MONICA GRACIA, HAA Legislative Chair, with BEN MCPHAUL, Vice President of Government Affairs

InspectionOverviewOrdinance

Houston City Council unanimously passes a Multi-Family Inspection Ordinance.

AS MANY OF you know, the HAA government affairs team has regularly reported the progress of Houston’s MultiFamily Inspection Ordinance. Most recently, on May 6th, the Houston City Council unanimously passed the apartment inspection ordinance aimed at identifying properties with the highest habitability and safety code violations. What ultimately passed will be rolled out as a limited-in-scope pilot program, targeting roughly twelve properties in the City of Houston with the most violations.

The original proposal was brought forth in May of 2025 through the Proposition A Committee. At that time, HAA opposed the ordinance as there had been no opportunity to provide stakeholder input or to collaborate with the City. As a result, HAA requested that the ordinance be referred back to Mayor Whitmire’s Administration for further review.

Over the next several months, Mayor Whitmire’s team took greater ownership of the inspection proposal and delegated the ongoing development of the ordinance to Council Members Martha Castex Tatum and Tiffany Thomas. The Council Members conducted public information sessions in early 2026. HAA provided input during these public information sessions, and ultimately, the Whitmire Administration accepted and incorporated the vast majority of HAA's suggestions, which are reflected in the final version of the ordinance.

What’s in the Ordinance?

Designation for High-Risk Rental Buildings (HRRB)

The ordinance creates a designation for multifamily properties that receive ten or more citations related to habitability standards in a six-month period and classifies them as a High-Risk Rental building, requiring increased inspections for the HRRBs.

Pilot Program

The ordinance will be rolled out as a 12-month pilot program designed to focus on addressing habitability issues at 12 “high risk” properties or properties that have received ten citations in six months.

Streamlined Communication

The ordinance aims to provide a streamlined inspection process that mandates greater efficiency and communication among city departments that touch multifamily property inspections.

Stakeholder Task Force

The ordinance creates the Apartment Standards Enforcement Committee (ASEC), a stakeholder taskforce (which will include HAA representation) that will review the progress of the ordinance over the 12-month period and report results to the Administration.

What’s not in the Ordinance? Additional Fees

The new ordinance does not add new fees to fund additional inspectors and does not increase fines for properties that are in violation of the ordinance.

Additional Habitability Standards

There are no new habitability standards included in the ordinance. The habitability standards are the same standards currently included in the habitability code.

Manager Liability

On-site managers will not be held criminally liable for lack of repairs at a property. The ordinance follows the Texas Local Government Code so that managers are not liable for issues so long as they provide the owner contact information within five business days.

Reliance on Unreliable 311 Data

The ordinance will not rely on 311 data as criteria to qualify as a HRRB. Instead, the ordinance will rely on proven citations and inspections completed by city officials.

What's Next?

HAA Government Affairs department will continue to work with the City of Houston as they begin to implement the ordinance and provide updates as details emerge . A copy of the ordinance can be found here. If you have specific questions, please contact Ben McPhaul at bmcphaul@haaonline.org.

For legislative concerns, call the HAA main line at 713-595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing mcphaul@haaonline.org.

The Houston Apartment Association

Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels.

For more on HAAPAC, visit www.haaonline.org/haapac

Electrical

Full

Complete

Full

Is it AI?

What is Artificial Intelligence telling your residents?

I AM SURE by now you have seen plenty of long, well-formatted letters making a wide range of legal demands about a repair that you recently performed, an eviction that you filed, or a past-due balance notice that you sent. Of course, something just seems off about the letter, but you cannot put your finger on it.

• The facts seem to be all wrong.

• Did the resident really write this?

• This seems to be a dramatic escalation in response to a routine interaction.

• Did we really violate all of these laws?

• These demands seem outrageous!

You likely took the letter seriously (as you should). You reviewed the resident’s file, you gathered a timeline of events, you consulted with your team, and you put great thought into preparing a response to the resident.

Then, within hours, the resident has already responded with yet another letter that seems to ignore what you said and makes even more allegations and demands! What do I do now? Every time I respond to this resident – err the AI machine – it just keeps getting worse! HELP!

In this article, we will examine what AI may be telling your residents in a common repairrelated scenario and we will critique some of the AI-generated content.

Testing It For Ourselves

First, a basic search: We gave AI a basic prompt to start this exercise: “My owner is not making repairs. What are my options in Texas?”

What AI told us is in blue. Our critiques are below each section.

1. Send a formal written repair notice

This is usually the first and most important step. Best practice: send written notice by certified mail, return receipt requested, keep photos/videos, and keep copies of all texts/emails.

Critique: Initially, the AI response accurately states that a resident needs to provide written notice of the condition to the owner. If you receive a letter, even if it contains a lot of legal jargon, you should take it seriously and treat it like a work order. You should make a diligent effort to address the condition, just as if the notice had come through the resident portal.

2. Terminate the Lease. In certain situations, you may be able terminate the lease if the owner fails to repair the condition after proper notice.

3. Sue for repairs, damages, and possibly rent reduction.

You may be able to terminate the lease without penalty and sue to recover:

• repair costs,

• court costs,

• reduced rental value,

• property damage,

• sometimes attorney’s fees,

• and in some cases a civil penalty.

Critique: In response to this basic prompt, AI immediately provided options to escalate the situation by terminating the lease and/or filing a lawsuit. These suggestions were made without any factual background and without uploading a copy of the lease. Here, the use of the word “may” is used without any explanation and without any limitations or drawbacks being presented. This could mislead a resident into thinking these options are broadly applicable or easy to achieve.

You may have experienced a resident who remains headstrong and unreceptive to factual rebuttals, specific lease provisions which are contrary to their position, or aspects of the law that did not appear in their AI search results.

4. If you want, I can also help you with: a formal repair demand letter, a lease termination letter, a repair-and-deduct notice, a small claims lawsuit outline, a mold-specific demand package, or a strategy based on your exact repair issue

Critique: Next, without further prompting, AI suggests that it prepare various letters such a formal repair demand letter, an outline for a lawsuit, or even a “mold-specific demand package.”

Why is AI always so threatening?! I do not know, but it is striking that many of these options push a resident toward making legal threats and possibly filing a lawsuit, even without an examination of the lease or the specifics of Texas law. You may want to consult your attorney if you do not feel comfortable responding.

Now, a more aggressive prompt: Next, we gave AI a prompt which suggested that the resident disagreed with the type of repairs that were being proposed by the owner and that the owner was invading the resident’s privacy by sending in unlicensed people to perform repairs. Here is what we received:

If your owner is repeatedly entering your unit, contacting you excessively, or sending unqualified workers to address a mold problem, you may have several legal protections under Texas law—especially if the mold condition affects health or habitability.

In Texas, tenants generally have rights involving quiet enjoyment and privacy — owners usually must give reasonable notice before entry except in emergencies

Critique: Here, there are several issues to discuss:

1. Habitability: AI often refers to “habitability” or an implied warranty of habitability.

a. In Texas, the implied warranty of habitability was superseded by statute in 1979.

b. Also, this contradicts Section 20 of the TAA Lease which states that “[The Owner] disclaims all implied warranties.”

2. Right to Enter/Right to Privacy: AI incorrectly states that the owner cannot enter without reasonable notice, except in emergencies. This is contrary to many Texas leases, including the TAA lease.

a. Section 14 - The resident agrees the owner may enter for reasonable business purposes (not just emergencies) and that such entry may be with or without notice.

b. Section 11.1(d) - The resident agrees not to interfere with business operation, which would include making repairs.

3. Disputing contractor selection: Residents guided by AI often dispute the qualifications of the contractor (and then refuse entry) if they disagree with the type of contractor or the scope of the work that is being suggested. In many cases, this is contrary to Texas law and could be a violation of the lease.

a. Section 15.1 - The resident agrees “The

time, manner, method and means of performing maintenance and repairs, including whether or which vendors to use, are within our sole discretion.”

b. Tex. Occupations Code § 1958.102 – In the case of a mold complaint, a licensed remediator “is not required” unless “the mold contamination affects a total surface area of 25 contiguous square feet or more.”

c. Texas Department of Licensure and Regulation: The TDLR states in a Mold Consumer Protection pamphlet, “in most instances areas of visible mold may be cleaned and removed by people who are not licensed.”

As a strong next step, I can prepare a formal written demand that the owner:

• Immediately arrange for proper inspection and remediation by qualified licensed professionals;

• Provide documentation regarding the qualifications/licensing of any remediation personnel;

• Cease harassing conduct and entry into the unit;

• Confirm in writing the scope and timeline of corrective action.

Critique: Here, AI suggests writing a letter and continues leading the resident into a possible breach of the lease if they refuse access to the premises. Incidentally, they are also taking a course of action that delays and complicates the completion of the actual repair!

For all the benefits AI may bring to your job, it can also bring its fair share of headaches.

Even though AI may mis-state or generalize legal concepts, the letter itself should not be ignored. Buried in the factual inaccuracies, legal jargon, and threatening language may be a notice of a condition which needs repair, a request for information that must be disclosed, or a request to terminate due to military service or family violence. The use of AI is here to stay, so continue to operate your property as you would by addressing resident concerns and repair requests in a timely fashion – even when you receive long emails or letters that look AI generated.

Hopefully this provides some insight into the possible use of AI in resident communications. Good luck.

NOMINATE THE FUTURE OF MULTIFAMILY

Nominations open June 8. Deadline for nominations is June 28.

Are you or someone you know one of the industry's top 40 professionals under the age of 40? Nominate now to be considered for HAA’s Forty Under 40 Class of 2026!

Visit www.haaonline.org to submit your nominations.

Each nominee will receive a questionnaire that they will be asked to complete and submit by Friday, July 24.After all questionnaires are received, a selection committee comprised of past Forty Under 40 honorees and HAA Executive Committee members will meet to review the submissions and select the 2026 class. The Forty Under 40 Class of 2026 will be officially announced by Friday, August 7 and a complimentary headshot photo session for the honorees will be hosted at the HAA Office. Honorees will also receive complimentary registration to the Forty Under 40 reception to be held September 10 at Haywire.

This month, we take a look back at Resident Relations cases from the ABODE archives.

A RESIDENT FILED a complaint with HAA to receive her security deposit and dispute charges. The resident felt she was billed unfairly for cleaning charges and questioned her final bill statement, which included a water bill the resident thought was paid.

Management responded to HAA and that response was forwarded to the resident. Management charged the resident for a full paint, a carpet shampoo and other minute cleaning charges. Management even reduced the cost of the resurfacing service.

The resident moved out of the apartment community with a final utilities bill that equaled $158.33. Management felt the resident was charged accordingly. Enclosed

Final Bill

A resident questions cleaning charges.

were copies of the lease, application, final utility bill, move-in/move-out condition forms, notice to vacate, move-out statement and pictures.

The committee decided in favor of the resident with adjustments made. The committee removed the full paint charge, which is considered normal wear and tear for a resident who lived in an apartment home for two years. The committee also removed the cost of the carpet shampoo from the resident’s move-out statement because management did not provide an invoice for that service. The final utility bill stood as is.

After the adjustments made and other charges were justified, management is to refund the resident $111.67.

The HAA Resident Relations Committees provide an impartial review of resident

complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m.

Residents can also be directed online to www.haaonline.org/renters

The NEW HAA Excel Training Series

features three courses offering an in-depth training of the multi-faceted program Microsoft Excel. Members may save by purchasing all three classes as a package. The Excel Training Package includes attendance to all three classes in 2026.

Excel courses are $70 each, so purchase all three and save!

Excel 101 - June 30

Excel 102 - July 28

Excel 103 - August 20

Program cost: $195, packages must be paid in full prior to the first Excel session. Time: 8:30 a.m. to noon

Location: HAF Education Center, 4810 Westway Park Blvd off Beltway 8 and Clay Road

Instructor: Julie Hartman, B2G Victory

Each session counts for 3 CEC

Note: Properties are listed with owner/management at time of the award.

Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit another of our 15 award recipients for 2025. See next month for our final 2025 winners and see August for full 2026 Honors Awards coverage.

Pearl Woodlake

Built 2010-2015 – Mid Rise Property of the Year

Property: Pearl Woodlake

Owner/Management: Morgan Group

Location: 2033 S Gessner Road Units: 376 Web: https://www.pearlwoodlake.com/

Photos from Pearl Woodlake

Pearl Woodlake offers an elevated standard of apartment living, offering a wide variety of unique floor plans with one, two, or three bedrooms. Gourmet kitchens with stainless steel appliances, walk-in closets, and full sized washers and dryers come standard in every apartment home. Select units offer exclusive features such as kitchen islands, separate tubs and showers, and private patios. Contemporary designs and custom finishes add a touch of style, and make residents feel right at home.

Amenities at Pearl Woodlake are numerous: A walking trail equipped with solar lighting is available for residents to enjoy leisurely strolls with their furry companions. Storage units are available for rent in every building, with sizes ranging from 8x4 to an impressive 26x6. Select units boast sizable walk-in laundry rooms equipped with full-size, side by side washers and dryers. The Studio floor plan also includes full-size washers and dryers. Pearl Woodlake features a unique package management system, FETCH, which delivers packages directly to residents' doors. The vast two-level fitness center is available to residents 24/7. The community features an expansive dog park, complete with a dog washing station and a water fountain. Pearl Woodlake offers a complimentary EV charging station for residents with electric cars. The community also offers private garages for rent and a fully furnished 742 sq. ft. one-bedroom guest suite.

Around 100 residents joined the Pearl Woodlake team for the Annual Holiday Party in December. The team presents a lovely move-in gift to all new neighbors, which includes a Pearl Woodlake logo bag filled with bamboo utensils and holder. The durable bag also contains logoed chip clips, pens, cups and a ceramic drink coaster.

The community have been awarded the GraceHill/Kingley Survey Excellence Award for exceeding the industry benchmark for overall resident satisfaction and going above and beyond to guarantee that residents are satisfied with their living experience.

Many things stand out about this team; however, their kind, caring and well-mannered approach to all things is really something to brag about. They take a moment to stop and visit with residents, say hello, answer questions and build relationships.

2026 Honors Awards T

industry's finest professionals and properties at our annual awards event with returning emcee, Joel Zeff! Joel is a national speaker, work culture expert, author, and humorist. His spontaneous humor and vital messages have thrilled audiences for more than 25 years. Joel has shared his experience and insight on collaboration, leadership, change, communication, innovation, fun and passion at more than 2,500 events. For more information, visit his web site at www.joelzeff.com.

RECEPTION AND REGISTRATION FROM 4:30 PM TO 6 PM AWARDS PROGRAM WILL BEGIN PROMPTLY AT 6:30 PM

HILTON AMERICAS-HOUSTON 1600 LAMAR ST., HOUSTON, TEXAS 77010

$165/seat or $1,750 for a table of 10

$180/Walkup Individual Seat

Tables of 10 may be reserved by company name when paid in full.

Register online at www.haaonline.org/honors

JUNE

3

ACES Luncheon: Manager

Appreciation

Wednesday, June 3

11 a.m. to 1 p.m.

A special interest group for management executives with quarterly luncheons featuring guest speakers. This summer luncheon welcomes executives and property managers. Visit www.haaonline.org/events for more information and to register. Sponsored by Apartments.com & Appliance Warehouse

New Supplier Orientation

Wednesday, June 3

2:30 p.m.

Kirby Ice House Memorial All new supplier members or representatives can attend this in person orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society

Wednesday, June 3

3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners.

4

HAA Community Outreach

Blood Drive

Thursday, June 4

HAA Education Center

8:30 a.m. to 1 p.m.

See Page 56 for details and to sign up.

10

Resident Relations Committee B

Wednesday, June 10 2 p.m.

Closed committee meeting Via Zoom

11

Featured Event Honors Awards

Thursday, June 11

4:30 p.m. to 8 p.m.

Hilton Americas 1600 Lamar Street, 77010

Join us as we honor and celebrate the multifamily industry's finest professionals and properties. For more information and to register, visit www.haaonline.org/events and see Page 19.

Emcee Sponsor

Apartment Services Group

Champagne Celebration Sponsors

Indigo Construction and Valet Living

Individual Awards Sponsors

Chadwell Supply and Triumph Construction Group

Property Awards Sponsors Ameritex Movers and Apartments.com

Reception Sponsors

Century Air Conditioning Supply and Unleased

16

Avenues: Main Street 3

Tuesday, June 16

9 a.m. to Noon

The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of

multifamily professional. See Page 22 for details. Sponsored by ALN Apartment Data

Pasadena Region Meeting

Tuesday, June 16

11:30 a.m. to 1:30 p.m.

HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact mwaterman@haaonline.org for details.

Sponsored by Encore Services TX

17-19

NAA Apartmentalize

Wednesday, June 17 through Friday, June 19 in New Orleans

Visit www.naahq.org for details.

19

HAA Closed

Friday, June 19

HAA will be closed in observance of Juneteenth.

22-26

CAPS: Certified Apartment Portfolio Supervisor Course

Monday, June 22 through Friday, June 26

8:30 a.m. to 4 p.m.

Enhances the skills of the apartment portfolio supervisor, resulting in better supervised and more profitable rental properties with improved owner relations. Visit www.haaonline.org/events for details and to register. Sponsored by Apartments.com, Century A/C Supply, Gatby, Go Painting of North Houston and Indigo Construction

24

2026 June Sponsorship Auction Online and LIVE In Person

Buy some HAA and HAF events online for set amounts: June 10 at www.32Auctions.com

Then come bid at the Live Auction: Wednesday, June 24 3 p.m. to 5 p.m.

Auction 101: 2:30 p.m.

Join us for the LIVE 2026 June Sponsorship Auction! Sponsoring an HAA event or meeting is a great way to gain recognition for your company. Join us live at HAA for all the action and see our online auction for events offering a set bid amount at the link above. On site proxy bidding will also be available. Arrive early at 2:30 p.m. for the Auction 101 session for first timers to get more information on how the auction works and about the events up for bid. See Page 19 for details.

30

Excel 101: Beginner*

Wednesday, June 30 8:30 a.m. to Noon

Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program. Shortcuts, tips and tricks for all levels.

*Want more Excel Training? Register for the 2026 Excel Training Package, which includes the beginner course. The NEW training series features three courses offering an indepth training of the multi-faceted program Microsoft Excel. Members may save by purchasing all three classes as a package. Visit

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

www.haaonline.org/events for more information.

Phone-a-thon to Kick-Off

July’s Recruitment Competition

#MembershipGoals!

Wednesday, June 30

3 p.m. to 4 p.m.

Join the HAA Membership Department at the HAA offices and be a Go-Getter. Prizes for top recruiters! Contact members@haaonline.org for details.

JULY

1

New Supplier Orientation

Wednesday, July 1

2:30 p.m.

Kirby Ice House Memorial All new supplier members or representatives can attend this in person orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society

Wednesday, July 1

3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. See Page 46 for more.

7-9, 14-16

CAM: Certified Apartment Manager Course

The CAM Course is 6 days total. Candidates must attend all days. July 7-9 and July 14-16

8:30 a.m. to 4 p.m.

NAA Credential Course. Enhances the skills of the apartment manager, which can result in better managed and more profitable rental properties, improved resident retention rates and increased employee productivity. Sponsored by AAA Plumbers, Go Painting of North Houston and Stealth Renovations

8

Resident Relations Committee A

Wednesday, July 8

2 p.m.

Closed committee meeting Via Zoom

9

Go-Getter Meet and Greet

Thursday, July 9

4 p.m. to 6 p.m.

Cottonwood

Join the Go-Getter Club! You can help strengthen your association with new members and increase engagement. New & prospective members are welcome to attend to meet current members to build their network and build lasting connections. See Page 52 for more.

Sponsored by Best Plumbing and Redevelopment Services

10

Featured Event

2026 Bowling Tournament

Friday, July 10

1 p.m. to 4:30 p.m.

Copperfield Bowl

Join us in the HAA Kingdom for Royal Bowl! Strike into battle at HAA's Annual Bowling Tournament and compete against your multifamily peers for top scores and best costume. See Page 24 for details.

Triumph Construction Group Awards Sponsored by Apartment Services Group VPAL Team Sponsored by American Fire Systems Wristbands Sponsored by Ameristar Screen and Glass

15

HAA Membership 101

Wednesday, July 15

12:30 p.m. to 1:30 p.m. Via Zoom

Whether you work at the corporate office or on-site, this helpful webinar is for all HAA management members and their teams. This presentation will review all HAA benefits available to get engaged and involved. Whether you're new to HAA or have been around and want to get more involved, learn something about HAA that will help you enhance your career. Visit www.haaonline.org/events for details and to register.

Sponsored by Steward Trash Valet Service

21-22

Leasing 101

Tuesday and Wednesday, July 21-22

8:30 a.m. to 4 p.m. and 8:30 a.m. to Noon

From Fair Housing and the TAA lease, to industry terminology and techniques, the Leasing 101 Course educates students on the basics of the apartment management industry. Great course for prospective and new leasing professionals. Visit www.haaonline.org/events for details and to register. Non-members welcome.

21

Fulshear/Katy Region Meeting

Tuesday, July 21

11:30 a.m. to 1:30 p.m.

HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact mwaterman@haaonline.org for details. Sponsored by American Fire Systems

23

Avenues: Maintenance Blvd 2

Thursday, July 23

9 a.m. to Noon

The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of multifamily professional. See Page 22 for details. Sponsored by AAA Plumbers

28

Excel 102: Intermediate Tuesday, July 28

8:30 a.m. to Noon

Go beyond the basics and master Microsoft Excel and many of its powerful features. For details and to register visit www.haaonline.org. Sponsored by Epic Multifamily Construction

30

NEXT Breakfast

Thursday, July 30

8:30 a.m. to 10 a.m.

This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under. Network with your peers at this lowcost educational breakfast. Sponsored by Northwest Construction Group Please

Lunch Sponsored by Redevelopment Services and

Discover the Ultimate Roadmap to Success with new speakers for 2026

What is Avenues?

A series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

How can I attend?

We offer two subscription options:

• Annual Property Subscription

• based on the number of units.

• Annual Individual Subscription You can also register for each individual session.

What does this get me?

Once you sign up, you receive access to 13 education sessions throughout the year. All you need to do is respond to the reminder email to confirm attendance.

Pricing:

Annual Property Subscription:

• Less than 200 units: $230

• 200-349 units: $440

• 350-449 units: $550

• 450 units or more: $600

Annual Individual Subscription: Corporate or Supplier Individual: $230

Individual sessions: $70/person

Three (3) CEC credits awarded per session.

By the royal decree of the HAA Kingdom, your presence is requested at the Royal Bowl.

Where strikes reign supreme, all appetites shall be satisfied and thirsts quenched at a feast fit for royalty. Polish thy crown and thy bowling ball as we honor the top teams, individuals, and best dressed of the land.

FRIDAY, JULY 10

Summer Business Exchange Connect 4

Property management supervisors and executives:

Don’t miss this free networking opportunity that supports our industry.

Join HAA and our event chairs Richard Whatcott, Camden, and PSC President Blaise Spitaleri, Rasa Floors, for the 20th annual HAA Summer Business Exchange, a great opportunity to learn about the latest industry products and services in a controlled environment. Find supplier partners that can help with your needs with CapEx projects, renovations, staffing, amenity add ons, technology and more!

NEW! HAA Bingo and Table Decorating Contest! See next month for details!

Thursday, August 13

HCC West Houston Institute, 2811 Hayes Road, 77082

8 a.m. – Registration

9 a.m. to 11 a.m. – Exchange

See more at: www.haaonline.org/businessexchange or contact Amanda Sherbondy at asherbondy@haaonline.org or 713-595-0316 for more information.

Registration opens June 29 visit www.haaonline.org/businessexchange

Owners/Property Management:

The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. Each visit has a four minute limit. Supplier companies pay for this opportunity and your attendance makes this possible.

To take part in this great fundraising event, contact HAA’s Amanda Sherbondy at asherbondy@haaonline.org.

Suppliers:

You will have access to a number of property management leaders from owner executives to maintenance supervisors. For the cost to participate, visit the link below.

Register at www.haaonline.org/businessexchange and thank you for your support.

Sponsorships for this event will be sold at the June Sponsorship Auction. See Page 19 for details.

On the

Texas Apartment Association ONE Conference

Wednesday, April 14 through Friday, April 17 in Fort Worth

Photos by HAA Staff

HAA had a great week in Fort Worth during TAA’s One Conference celebrating amazing multifamily industry individuals and teams! We want to congratulate Anita Marciano with Westminster Management, who won Leasing Professional of the Year; Jesus Zepeda with Camden, who won Maintenance Professional of the Year; Kristin McLaughlin with Dixie Interiors, who won the Olin Steele Supplier Partner Lifetime Achievement Award; Dixie Interiors who won the Mike Clarke Supplier Company of the Year; and New Hope Housing at Reed who won Affordable Housing Community of the Year.

On the Scene

Photos by MARK HIEBERT

Maintenance Mania sponsored by HD Supply

Wednesday, April 29 at Sam Houston Racepark

Maintenance technicians and management team professionals from across the area were back competing in hands-on competitions dedicated to the celebration of HAA's maintenance and service professionals.

National Presenting Sponsor: HD Supply

Winners:

1st place – Gerson Valencia, Hanover Company

2nd place – Rolan Sanchez, Hanover Company

3rd place – Juan Carlos Barreto, Hanover Company

People’s Choice Race Car Winner –

Wilson Robles, Hanover Company

Balance the Scales Winner –

Daniel De Los Santos, Greystar

Memory Mashup Winner –

Elvis Villalobs, Gables Residential

Plank Puzzle Winner –

Randy Motter, RPM Living

Key Match Mania –

Cesar Cadena, Partin Properties

Plunger Launch Winner –

Daniel Vasquez, GWR

Trivia Disc Drop Winner –

Nicholas Benazeraf, Hanover Company

Thank you to our Local Sponsors:

Breakfast

American Fire Systems

Good Landscaping

Stealth Renovations

Swag Bags

BluSky Restoration

Contractors

Century A/C Supply

Game Stations

AAA Plumbers

Best Plumbing

ClaimsMate Adjusters

Cline Construction

Hire Priority Staffing

Stealth Renovations

Racetrack Lanes

Ameristar Screen and Glass

Chadwell Supply

People's Choice Award

AOG Living

Wristbands

Hanover Company

Closing Ceremony

Morgan Group

VIDEO CLICK HERE

On the Scene

Making Concessions

Houston multifamily finds firmer footing, but rent growth remains out of reach.

By JORDAN BROOKS, Director of Market Analytics, ALN Apartment Data

Multifamily performance in the Greater Houston area has mirrored many of the trends observed nationally in recent months. In important ways, conditions have materially improved. Still, the challenges of the last few years have not fully faded.

Further progress in these positive areas remains necessary to see more favorable market conditions emerge. Several warning signs also bear watching, particularly around rent growth, concessions, and demand outside the top end of the market

Unless otherwise noted, figures refer to conventional properties with at least 50 units. Average effective rent reflects new leases, and all data is current through April 2026.

Supply Pressure Eases, But Demand Gains Narrow

The key improvement for Greater Houston over the last year has been a vital realignment between new supply and apartment demand. Just more than 9,000 new units were delivered across the market in the last twelve months. Just over 9,000 new units were delivered across the market in the last 12 months. That represented a 50% decline from the prior 12-month period and the lowest delivery volume for this point in the calendar in more than five years. At the same time, net absorption rose by about 5% yearover-year to just more than 15,000 units. That marked the strongest absorption total in three years and allowed the market to absorb more units than it delivered for the first time since the 12-month period ending in April 2022.

Overall average occupancy rose 100 basis points yearover-year, ending April just above 88%. That improvement comes with an important caveat. The gain followed three consecutive years of decline and marked the start of a much-needed occupancy recovery. However, even after that gain, average occupancy remains well below both its normal range and the national average. The market still has considerable ground to make up before the recovery is complete.

Another limitation is that recent demand has been highly concentrated. ALN tracks both overall average occupancy and stabilized average occupancy. The gap between the two helps show how much new supply is influencing the headline numbers.

Apartments For Lease 4 weeks FREE For LeASE

At the end of April, average occupancy for properties that had been stabilized for at least twelve months, sat at just 90%. An unusually small difference between overall and stabilized occupancy. That weakness reflected a net loss of approximately 5,300 leased units in the stabilized segment over the last year. As a result, absorption has been even more concentrated than usual in recently stabilized properties and active lease-ups.

Rent Growth Remains Elusive

Despite stronger fundamentals, operators have struggled to capture rent growth. Average effective rent declined 2% over the last year, with much of the loss occurring during the first four months of 2026. Despite lackluster rent performance in recent years, annual effective rent growth did not turn negative until the current 12-month period.

One clear drag on rent performance has been occupancy, which remains below its normal range despite the recent improvement. Another is that the market’s strong absorption total has been highly concentrated

Price class and property vintage overlap considerably, though not perfectly. As noted above, properties stabilized for at least a year have struggled recently. By price class, only Class A has recorded year-over-year absorption improvement. Class C and Class D both recorded a net loss of leased units.

Lease concessions remain another headwind. Discount availability for new residents rose 37% over the last 12 months, leaving 45% of conventional properties across the market offering a concession at the end of April.

That increase far outpaced the 3% gain from the prior 12 months and pushed concession availability to its highest level since early 2013. The upward momentum has continued in 2026. Availability rose 17% in just the first four months of the year.

The average value of those concessions has also increased. The average discount value ended April at about four weeks off an annual lease. That remained slightly below the national average but still represented a 15% year-over-year increase.

The largest recent increases in both concession availability and concession value have occurred in workforce housing segments.

The key test for the rest of 2026 will be whether absorption improves beyond Class A during peak leasing season, and whether that improvement allows operators to reduce concession use. Those two factors will largely determine how Greater Houston multifamily finishes the year.

Concession availability rose 26% in Class C and 38% in Class D over the last year. Average concession value rose 15% in Class C and 39% in Class D. Those increases contributed to average effective rent declines of 2.8% in Class C and 5.8% in Class D over the past year.

The Recovery Test Ahead

The significant rebalancing between deliveries and absorption has been a vital development for Greater Houston multifamily performance. After three years of inconsistent absorption and declining occupancy, that turnaround is the first step toward a broader recovery.

More recent demand softness outside the premium segment is concerning, especially because it has occurred alongside a sharp expansion in discounts. That concern is heightened by the fact that occupancy, while improving, still has substantial ground to recover.

The key test for the rest of 2026 will be whether absorption improves beyond Class A during peak leasing season, and whether that improvement allows operators to reduce concession use. Those two factors will largely determine how Greater Houston multifamily finishes the year.

Jordan Brooks is the Director of Market Analytics at ALN Apartment Data. He spearheads the evaluation of performance trends and industry outlook and is responsible for ALN’s client and public-facing analytical content. In addition to speaking at events around the country, Jordan writes ALN’s monthly newsletter and contributes monthly to multiple multifamily publications. He earned a master’s degree from the University of Texas at Dallas in Business Analytics.

Jordan can be reached at jordan@alndata.com and visit www.alndata.com for more information.

Join Dr. Debbie for another powerful dose of motivation in her Success Series. In her third video, she shares five ways to help you to not just survive, but thrive!

With energy, passion, and a proven track record, Dr. Debbie has devoted her career to developing leaders. Management is what we do—leadership is who we are. Put yourself at the top of your list, apply these strategies, and watch your performance shift into a higher gear.

Five Ways to Thrive Success Strategy

On Friday, April 24, the 2026 All Stars Sports Challenge was canceled due to weather. Although HAA was unable to host the event, we want to give recognition to our generous sponsors and companies who donated more than $14,000 for HAA Adopted Charity YMCA Houston! THANK YOU FOR YOUR

The Power of Powerpoint

Do more faster with these Microsoft shortcuts.

By JULIE IRVIN HARTMAN, B2G Victory

Julie Irvin Hartman, MBA, CALP is an accomplished entrepreneur, consultant and presenter. She has been in the multifamily industry for 21 years and brings a wealth of experience from both the management company and vendor side. She is active with the Houston Apartment Association and is a Leadership Lyceum graduate. Prior to her real estate career, Julie was a Presentation Specialist for Walt Disney World and an Account Executive for Mix 96.5FM. Julie is a frequent speaker at local, state, and national conferences and is HAA’s Excel instructor.

LinkedIn - linkedin.com/in/julieirvinhartman

Youtube - https://b2gresources.com/Excel

The Supplier Network

HAA’s Ambassadors celebrate spring with networking and a big donation.

The Ambassadors present a check for more than $9,731 to HAA Adopted Charity Entryway. The money was raised during this year’s Ambassador One Society Crawfish Fundraiser.

April Top Producers:

Juana Reyes, Renova One - 230 points (Game ChangHAAs)

Dustin Hawkins, Renova One - 40 points (Maroon MHAAdness)

Yanelis Guerrero, Sherwin Williams - 40 points (Maroon MHAAdness)

Jennifer Coleman, Fire Construction Inc. - 30 points (Maroon MHAAdness)

April Graduates:

Roosevelt Fuller, Appliance Warehouse - Maroon MHAAdness

Jeff Djayasaputra, Bayou City 360 - Maroon MHAAdness

Peter Giannotti, Eco-Cleanology - Game ChangHAAs

Virginia Taylor, Lincoln Waste Solutions - Game ChangHAAs

Mark your calendars and join us!

Ambassador ONE Society meetings: June 3, July 1, August 5, September 2, October 7, November 4, no December meeting

The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.

Team photos at left, from top:

First place – Game ChangHAAs - 230 points

Second place – Power Partners - 162 points

Third place – Maroon MHAAdness - 90 points

OWNERS

Bellaire Equity LLC

dba Greenbriar on the Bayou

Vanessa Hoang 11502 Leader St Houston, TX 77072 (951) 760-1885

Greenbriar on the Bayou

First Horizon Properties, LLC

Frimel Gillum

1883 W Royal Hunte Dr Cedar City, UT 84720 (832) 754-6287

Charles Street Apts

Hampshire Assets LLC

dba Rose Valley Management

Lauren Puhi 2329 Nostrand Ave #500 Brooklyn, NY 11210 (718) 692-4181

Park at Spring Creek

Cambria Cove

HMFA Tomball Owner, LLC

Kelly Ammons PO Box 7862

The Woodlands, TX 77387 (832) 520-4388

The Cottage Green Tomball

JCI Management

Jennifer Smyth

1000 N Lamar #400 Austin, Texas 78793 (512) 373-2928

Northwoods

KU Westwood Investments LLC

Christie Ratcliff 1908 Rosharon RD Alvin, TX 77511 (281) 697-4971

Westwood Park

McDuffie Place LTD

Carrie McCall PO Box 19068 Houston, TX 77224-9068 (713) 589-7030

McDuffie Place

Meridian Management Group

Katie Joyal 5290 Matt Hwy #502-198 Cumming, GA 30028 (404) 244-6400

Carmel Creek

Presidium Property Management

Kerry Bowe 3100 McKinnon St #250 Dallas, TX 75201 (214) 306-6589

Whitney at the Heights

Southwest Gardens Apartments

Wilfredo Velasquez

8847 Beechnut St C/o Southwest Gardens Apts

Houston, TX 77036-7014 (713) 271-7066

Southwest Gardens Apts

The Madison Real Estate Group

Jacqueline Kimaz 4043 Jill Pl Encino, CA 91436 (213) 271-0205

Huntington Glen Toro Place Miramar Townhomes Mosaic The Avenue

Triple G Property Group

Ivan Flores Flores 24595 Gilbert Dr Porter, TX 77365 (281) 601-6177

Gilbert House Johnson

Turbo Capital

Sean Trobaugh 10117 Aspen Star Ct Conroe, Texas 77302 (832) 746-3136

SUPPLIERS

Appwork

Jordan Hauflaire

405 Wolf Ridge Rd Georgetown, TX 78628 (574) 870-2556

Building Maintenance, Computers-Software Property Mgmt

Referred by Ryan Raser, CAPS

Cardboard Cowboys

Kamri Eldridge 14090 FM 2920 #156 Tomball, TX 77377 (936) 520-1620

Waste Reduction/Disposal/Recycling, Recycling Services

DFS Fire Systems

Matthew Palas

6920 Brisbane Ct #218 Sugar Land, TX 77479 (832) 680-0755

Fire Protection Equipment & Supply, Fire Alarm Systems, Fire Protection Consultants, PumpsService & Repair

Referred by Scott Heffernan

Elevated Retail

Michael Deese

5957 Whispering Lakes Dr Katy, TX 77493 (346) 298-1025

Vending Machines, Convenience Stores, Ancillary Revenue Providers Referred by Howard Bookstaff

FairClaims Roofing

Justin ONeal 25315 Oakhurst Dr Spring, TX 77386 (281) 367-0466

Roofing Contractors, Roofing Consultants

Gulf Coast Valet Trash

Olawale Ayodele 5900 Balcones Dr #100 Austin, TX 78731 (713) 769-8040

Trash Service - Valet, Trash Hauling

Ivory Property Restoration

Chris Foster 16261 Hollister St #C-216 Houston, TX 77066 (832) 319-0910

Fire/Water Damage Restoration, Mold Remediation

LCBI Construction, LLC

Hector Elias 38 Parker Rd Houston, TX 77076 (281) 840-9179

Remodeling & Repair-Building Contractors, General Contractors

Lone Star Markets LLC

Harrison Finkelstein 1710 Keller Pkwy #4719 Keller, TX 76248 (469) 778-5050

Convenience Stores, Vending Machines

MeterNet

Angela Larson 9018 Gate Forest Fair Oaks Ranch, TX 78015 (630) 673-9156

Utility Management, Submetering - Water

MultiPro Property Solutions

Tara Widmer 3910 Osage St #A Houston, TX 77063-5406 (713) 325-1455

Make Ready, MaintenanceProperty Liability Specialists

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

Native Smart Properties

Paige Friesen 317 Turtle Creek McKinney, TX 75702 (346) 336-9016

Access Control Systems, SMART

Technology Referred by Paige Friesen

Odor-Defence

Terri Hughes PO Box 10145

Liberty, TX 77575 (713) 242-9001

Odor Control, Janitorial Services

Polywood

Scott Miller 1000 Polywood Way Syracuse, IN 46567 (800) 380-9115

Furniture - Outdoor, Outdoor Furniture

Radarm

Brian Ramirez 14405 Walters Rd #611 Houston, TX 77014 (713) 493-3923

Security Guard/Patrol Service, Private Investigators

Ready Lease

Yong Huang 4116 Center St #200 Houston, TX 77007 (713) 510-9466

Credit Reporting Agencies, Locators

Red Nova Construction

Salvador Moron 2121 Brittmoore Rd #5000 Houston, Texas 77043 (346) 741-6200

General Contractors, Electrical Contractors

Relay Human Cloud Inc

Wayne Wickman 7324 SW Fwy Arena Tower #1812 Houston, TX 77074 (713) 858-5113

Accounting/Bookkeeping Systems, Employment Agencies Referred by Ben McPhaul

Stand Strong Fencing of West Houston

Ryan Olvera 2717 Commercial Center Blvd #E200 Katy, TX 77494 (346) 340-2099

Fences, Fence Posts & Fittings

Portfolio Changes

The following owner/management companies have added the listed properties to their portfolios:

• AOG Living: AVAIA Place, 82 units at 6130 Auburn Lakes Dr in Spring.

• Ascension Commercial Real Estate LLC: Country Lane, 80 units at 300 W Henderson Rd in Angleton, and Summer House, 120 units at 4 Stadium Dr in Angleton.

• Banyan Equity Management LLC: Arcadia at Westheimer, 404 units at 2503 Panagard Dr.

• Bellaire Equity LLC dba Greenbriar on the Bayou: Greenbriar on the Bayou, 48 units at 1947 Greenbriar Colony Dr.

• Better World Properties LLC: Bella Vida, 354 units at 15330 Ella Blvd.

• Bryten Real Estate Partners: Raintree, 248 units at 3300 Rollingbrook Dr in Baytown.

• Cottonwood Capital Management LLC: Steepleway Downs, 224 units at 11910 Thoroughbred Dr.

• Dakota Enterprises: Dakota at Hillcroft, 231 units at 13959 Hillcroft St.

• DMA Property Advisors: Blvd 61, 100 units at 6101 Richmond Ave.

• FDR Property Management: Houston Kingsbury, one units at 5322 Kingsbury; and Crosby Diamond, one unit at 122 S Diamondhead in Crosby.

• Fogelman Multifamily Investments and Management: Normandy Woods, 268 units at 695 Normandy St.

• Greystar: Waterline, 377 units at 3200 Business Center Dr in Pearland.

• JCI Management: Northwoods, 288 units at 21900 Holzwarth in Spring.

• The Lynd Company: Avenue 103, 103 units at 24929 Colonial Pkwy in

Katy, and Falls of Edgebrook, 439 units at 3927 Arlington Square Dr.

• Meridian Management Group: Carmel Creek, 536 units at 6000 Hollister St.

• Monument Property Management: Northwest Corners, 466 units at 8520 Pitner Rd.

• Mosaic Residential Inc: Aspire Katy, 382 units at 4315 N Fry Rd in Katy.

• Mox: Hackberry Ranch, 520 units at 201 Hackberry St in Clute.

• Oak Leaf Mgmt Co: Embers, 90 units at 2120 Strawberry Rd in Pasadena, and Fieldstone, 138 units at 3201 Red Bluff Rd in Pasadena.

• Q10 Property Advisors: Bella Vista Apts, 84 units at 14340 Wallisville Rd.

• RangeWater Real Estate: Arbor and Stone at Morton Ranch, 156 units at 3030 Galileao Wy in Katy.

• RPM Living: Territory at Spring Stuebner, 318 units at 21837 Holzwarth Rd in Spring.

• RTR Assets: Piney Shores Lake View, 70 units at 8350 Piney Shores Dr in Conroe.

• SYNC Residential: SYNC Sawyer Heights, 363 units at 2000 Taylor St.

• Tarantino Properties Inc: Dwell at Clear Lake, 199 units at 4101 Nasa Rd 1 in Seabrook.

• Texastar Investments LLC: Long Point Plaza Apts, 100 units at 1742 Woodvine Dr.

• Track Record Assets: Casa Agave, 488 units at 14402 Pavilion Pt.

• Willow Bridge Property Company: Amplify Tomball, 170 units at 17318 N Eldridge Pkwy in Tomball.

• Yellowstone Asset Management LLC: The French Quarter Residence,

40 units at 2550 Bypass Hwy 35 S in Alvin. • ZRS Management LLC: Aston Post Oak, 392 units at 1111 Post Oak Blvd; Lenox Katy Grove, 360 units at 23615 Kingsland Blvd in Katy; and Lenox Grand West, 388 units at 750 W Grand Parkway S in Katy.

In the News

Xochitl Sheffield has joined CAMP Facility Services as Business Development Executive.

Johnnie Dang, CAM, CAPS, CAS, has joined GIA Capital as Senior Regional Manager.

The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Committee and club members face the challenge of getting involved to carry out the duties and purpose of each club and committee. Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies (i.e. telemarketing, developing handouts, fliers, articles). To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below.

Education: education@haaonline.org

Education Advisory Council NEXT Committee

Government Affairs: govaffairs@haaonline.org

HAA PAC*

Membership: members@haaonline.org Ambassador ONE Society

Go-Getter Membership Recruitment Club Expo Exhibitor Committee*

Community Outreach: asherbondy@haaonline.org

Community Outreach Committee

Product Service Council*

Resident Relations; resrel@haaonline.org

Resident Relations Committee

*Note: These committees have specific requirements for membership.

Empower Your Membership!

Together We Shine! Recruit and network with HAA!

2026 Chairs:

Join us this year and recruit for HAA, you could win big!

Every new member recruited this year earns a chance to draw for gift cards and other prizes. There will be a $250 Cash prize awarded to the top recruiter each quarter and a $1,000 drawing at the end of the year for everyone who recruits at least one new member this year!

Go-Getter Meetings are from 4 p.m. to 6 p.m. at Cottonwood, 3422 N Shepherd Drive.

Meeting dates: July 9 September 17 December 10.

The 2026 Committee Member Stars:

Karen Hefner, Asset Living

Brandon Coleman, Chadwell Supply

Paola Rodriquez, Foresight Asset Management

Dana Dovell, Adara Communities

Ryan Raser, GWR Management

Patti Melendy, Asset Living

Jim Martensen, Epic Multifamily Construction

Xochitl Sheffield, CAMP Facility Services

Emily Frost, SYNC Residential

Alisha Cain, Greystar

Necole Steward, Rivergate KW Residential

Dan James, Redevelopment Services

Visit www.haaonline.org/gogetters for more information.

Shelby

Shelby is an emerging leader within the Association and the multifamily industry. She is currently a Leadership Lyceum candidate and serves on the NEXT Committee, Chili Fest Committee, and Community Outreach Committee. Shelby continues to stay actively engaged in professional development and industry involvement.

HAA Supplier Member of the Month

Auri Verser, Sherwin Williams Auri is a Leadership Lyceum graduate and serves on the PSC (Product Service Council). She is also an Ambassador Team Captain for the Ambassador ONE Society and actively contributes to the Expo, Chili Fest, and Community Outreach Committees, where her dedication and passion for volunteering consistently stand out. In addition to being a Leadership Lyceum graduate, Auri previously earned the CAS (Certified Apartment Supplier) designation offered through the Association at the time, reflecting her commitment to continued education and industry involvement.

Shoutout to our Membership Committee –the real stars behind choosing our Member of the Month and helping members shine! Empower your Membership, Together We Shine! ✨

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact the Membership Department at members@haaonline.org.

FIND SONNY!

ABODE ADVENTURES

HAVE A NAME!

Say “hi” to Sonny!

Our adventurous little star has been named in honor of Sonny Unverzagt, who was one of HAA’s most active and supportive Go-Getters.

Thank you to everyone who participated in naming our Membership Star!

Now click on our Star Sonny somewhere in the online ABODE at ✨https://issuu.com/haa_abode/docs/abode_june_2026

✨ Follow Sonny each month in ABODE, our hidden membership star will pop up somewhere in the online magazine.

Your adventure is simple:

1. Find Sonny

2. Click, subscribe to @HAATV and 3. Email members@haaonline.org to enter!

One lucky winner each month will receive:

Meet our May Star Finder and Namer!

KristinDixieMcLaughlin, Interiors

�� $50 Prize

�� Your photo featured in the next ABODE magazine

�� Your company highlighted

�� Recognition across HAA social media

Bonus for Supplier Winners:

Supplier winners will also receive:

��$200 toward a Full Page ABODE Ad

�� Clickable website link included

�� Option to include a video

So start searching… Where in the Digital ABODE will Sonny appear this month?

A/C Supplies

Century A/C Supply 2 281-530-2859 www.centuryac.com

Electric Contractors

All Power Solutions 10 281-397-1294 www.a-p-s-llc.com

Brandt Electrical A/C & Heating Services 1 281-693-3383 www.brandtelectrical.com

Foundation Repair

Church Foundation Repair 39 713-468-8400 www.churchfoundationrepair.com

General Contractors

MultiFamily Services 5 713-266-9100

RENCON Inside Front Cover, Inside Back Cover 713-666-3636 www.rencon.com

TiCon Texas Construction Services 28-29 281-932-8521 www.ticontexas.com

Glass – Plate, Window, Etc.

Ameristar Screen and Glass 21 713-683-6767 www.ameristarglass.com

Paint

Behr Paint 27 800-431-3000 www.homedepot/proxtra.com

Personnel Agency

ASAP Personnel 51 972-432-6667 www.asapdo.com

Plumbing Contractors

AAA Plumbers 35 713-462-4753 www.aaaplumbers.com

Air Express Construction & Plumbing 15 713-498-7751 www.airexpressconstructionandplumbing.com

Screens

Ameristar Screen and Glass 51 713-683-6767 www.ameristarglass.com

Swimming Pool Service

Poolsure 12 800-858-POOL www.poolsure.com

HAA Products & Services

Rental Credit Reporting 5, 54 713-595-0300 www.haaonline.org/rcr

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Works!

Comprehensive applicant screening tools available today can uncover important background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

a service of in partnership with

HOTTEST SUBMARKETS

MARKET SNAPSHOT

CONCESSIONS

Based on the best combination of rental rate growth and absorption over the past 3 months. There are a total of 42 submarkets in the Houston area.

Concessions are generally represented by three types of specials: move-in, months free, or 昀oorplan. These specials are prorated over a lease term to arrive at a percentage reduction in market or street rents.

WORTH

ANTONIO

1.26

881

Thursday, June 4

9:00 am - 1:30 pm

2nd Floor Education Center

**Donors Receive FREE Limited Edition World Cup Athletic T-shirt!**

Health Benefit: FREE A1c Diabetes Testing

sponsor code: Q333

Positions

Community

Assistant

Leasing

Maintenance