CONTENTS
July 2026
ON THE COVER
Be a Part of the Big Picture –
There’s a lot going on at Houston Apartment Association events – take a closer look in this month’s issue and click through the links to see more. Don’t miss out on all the networking, great information and fun – come join us!
See the calendar on Pages 20 and 21 and visit www.haaonline.org/events for all the details. We will see you at the next event!
Cover art © Andyborodaty | iStock by Getty Images with photos by HAA staff and members.
FEATURES & PHOTOS
16 On the Scene – Photos from the ACES Manager Appreciation Luncheon.
24 On the Road – Photos from the Conroe Region Meeting.
26 On the Scene – Photos from the NEXT Casino Night Fundraiser.
30 On the Scene – Photos from the HAA PAC TopGolf Fundraiser.
34 On Site with ABODE – Take a closer look at the final three HAA 2025 Honor Award-winning community as the 2026 winners are selected.
38 MORE VIDEOS! 12 Success Strategies with Dr. Debbie – Don’t miss the fourth Success Strategy video with Dr. Debbie Phillips.
40 Beyond the Brochure – The new era of AI multifamily marketing.
44 On the Scene – Photos from the Fair Housing Seminar.
COLUMNS & MONTHLY UPDATES
7 President’s Corner – An exciting night downtown and much more.
8 Patron of the Month – Meet and support Apartments.com.
9 Legislative Update – The latest news on local government affair issues and election results.
11 It’s The Law – Is ESA a thing of the past?
14 Resident Relations – A resident dispute is settled by the committee.
20 Calendar – HAA’s schedule of events for the coming months.
46 The Ambassador ONE Society –Meet HAA’s supplier network.
49 Welcome Mat – A list of HAA’s newest members.
50 Portfolio Changes and In the News – Property updates and industry news.
52 Go-Getters – Together we shine!
54 Index of Advertisers – See the supplier members who support this publication.
55 MarketLine – The latest area market numbers.
56 Back Page – News from around the community.
We welcome your comments. Email us at comm@haaonline.org
OFFICERS AND ASSOCIATION LEADERSHIP
MONICA GRACIA President-Elect
RYAN TERRELL President
HOWARD BOOKSTAFF
MELISSA FRIEND Secretary/Treasurer
General Counsel
MANU GUPTA
Vice President at Large
KAREN HEFNER
Vice President at Large
CASEY WATTS MORGAN CEO
BOARD OF DIRECTORS
Mack Armstrong
Julie Batche
Kristen Becker
John Boriack
Michelle Bridges
Kyle Brown
Tina Cavaco
Terri Clifton
Michelle Croasmun
Deborah DeRouen
Derek DeVries
Scott Douglas
Gina Erwin
Melissa Friend
Monica Gracia
Stephanie Graves
Billy Griffin
Manu Gupta
Karen Hefner
Clay Hicks
Sara Hinson
Deborah Holcombe
Crystal Jackson
Nathan Kelley
Debra Knight
Valerie Lacy
Stacey Lastovica
Liz Levins
David Lindley
Betsy Marshall
Kristin McLaughlin
Joe Melton
Candis Mohr
Kathy Motis
Katy Myrick
David Nargang
Jenifer Paneral
Mark Park
Velissa Parmer
Michelle Pawelek
Ryan Raser
Ruth Reyes
Kelly Robinson
Christy Rodriguez
Joseph Rodriguez
Ingrid Shultz
Corri Smith
Blaise Spitaleri
Debbie Sulzer
Ryan Terrell
Lindsay Torres-Smith
Starla Turnbo
Richard Wall
Shelley Watson
Richard Whatcott
Tracie Yoder
PRODUCT SERVICE COUNCIL OFFICERS
BLAISE SPITALERI, CAS President
Rasa Floors
VALERIE LACY
Vice President at Large
DEBRA KNIGHT, CAS Secretary Comm-Fit
DIRECTORS EMERITUS
Josh Allen
Gary Blumberg
Ken Bohan
Roger Camp
Kathy Clem
Jack Dinerstein
Diane Gilbert
Jenard Gross
Darlene Guidry
Alison Hall
David Hargrove
Larry Hill
Hap Hunnicutt
Stacy Hunt
David Jones
Mel Kieke
Mike Koch
Dick LaMarche
Cesar Lima
Bruce McClenny
Tim Myers
P David Onanian
Jackie Rhone
John Ridgway
Kim Small
Eileen Subinsky
Steve Sweet
Kirk Tate
Suan Tinsley
H J Tollett, Jr.
Pat Tollett
Vic Vacek, Jr.
Beth Van Winkle
Tony Whitaker
Jerry Winograd
ADVISORY DIRECTORS
Marsha Baker
Jeff Blevins
Karen Briggs Gwin
Caroline Erck
Emily Frost
Nitin Garg
Izzy Garza
Jacob Kunath
Laura Lestus
Beth Levine
Cari Luetge
Monica Morales
Arely Pena
Paola Rodriguez
Jake Slosburg
Alan Yu
GENERAL COUNSEL
EMERITUS
Joe Bax
DAVID NARGANG
Vice President at Large
LIZ LEVINS, CAS EMERITUS
Treasurer
Gemstar Construction
SHELLEY WATSON
Immediate Past President
HONORARY
LIFE MEMBERS
Claude Arnold
Kenn Brown
Tina Cavaco
Terri Clifton
Kevin Fenn
Diane Gilbert
Anita Harrison
Dwayne Henson
Mike Koch
Merry Mount
Monette Reynolds
Sherry Stevenson
Kirk Tate
Suan Tinsley
Sonny Unverzagt
Del Walmsley
Nancé Wells
H.P. Paul Young
Jeanne Marie
Zublin Dicks
EXCLUSIVE MEMBERS
1968
Century A/C Supply
1978
Houston Planned Energy Systems
1982
Cotton Commercial
USA Inc.
1984
AAA Plumbers
1986
Craven Carpet
1987
Dixie Interiors
1993
Hire Priority Staffing & Executive Search
1994
Camp Facility Services
1997 Apartments.com
1999
FSI Construction Inc.
2006
Lowe’s Pro Supply
DEBORAH DEROUEN, CAS Immediate Past President
Clutch City Consulting
PRODUCT SERVICE COUNCIL MEMBERS
Grant Almquist, CAS, Texas Apartment Pool Services
Susan Alvarado, CAS, Chadwell Supply
Chris Bell, CAS, Century A/C Supply
Marivel Bownds, CAS, Chadwell Supply
Tammy Broadway, CAS, American Fire Systems
Carina Bryars, Valet Living
Shaun Callaway, CAS, Earthworks
Brandon Coleman, CAS, Chadwell Supply
Neal Conant, CAS, Gemstar Construction
Sean Cunningham, CAS, Impact Property Solutions
Deborah DeRouen, CAS, Clutch City Consulting
Giovanna Gone, CAS, Century A/C Supply
Bo Hang, Redi Carpet Sales
Dan James, CAS, Redevelopment Services
Debra Knight, CAS, Comm-Fit
Stephanie Krop, CAS, Emeritus, Poolsure
Liz Levins, CAS Emeritus, Gemstar Construction
Jim Martensen, CAS, Epic Multifamily Construction
Tracey Moore, CAS, Flooring Warehouse
Karen Nelsen, CAS, Best Plumbing
Arely Pena, CAS, Redi Carpet Sales
Xochitl Sheffield, Camp Facility Services
Blaise Spitaleri, CAS, Rasa Floors
Auri Verser
Sherwin Williams
Ryan Weis, Crestmark Construction Services
ABODE
JULY 2026 I VOLUME 49, ISSUE 7
Chief Executive Officer and Publisher
CASEY WATTS MORGAN, MPP cmorgan@haaonline.org
EDITORIAL AND DESIGN STAFF
Director of Publications and Design DEBORAH NIX dnix@haaonline.org
ADVERTISING
Vice President of Membership Development RANDA DICK, CAPS randa@haaonline.org
CONTRIBUTING STAFF
Chief Operating Officer AMANDA SHERBONDY, CAE asherbondy@haaonline.org
Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org
Vice President of Facility Management/RCR TINA DEFIORE tdefiore@haaonline.org
Vice President of Government Affairs BEN MCPHAUL bmcphaul@haaonline.org
Events and Meetings Director KASAUNDRA WRIGHT kwright@haaonline.org
Director of Resident Relations MATILDE LUNA mluna@haaonline.org
Director of IT WILL ALFARO walfaro@haaonline.org
Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org
Strategic Outreach Manager MORGAN WATERMAN mwaterman@haaonline.org
Education and Events Manager BIANCA REYNA breyna@haaonline.org
Member Services Manager JAKKI POSADA jposada@haaonline.org
Member Services Assistant SYDNEY CHANSAMOUTH schansamouth@haaonline.org
PRINTER TGI PRINTED www.tgiprinted.com
HOUSTON APARTMENT ASSOCIATION COMMITTEES
COMMITTEE CHAIR
Executive Ryan Terrell
Nominating
Fair Housing
Shelley Watson
Howard Bookstaff
Ethics Michelle Pawelek
Finance Gary Blumberg
Past Presidents Council
Legislative
Political Action
Golf
Century Club
John Boriack
Monica Gracia
Stacy Hunt
Starla Turnbo
Liz Levins
Education Advisory Lori Latham
Independent Rental
Owners Connection
NEXT Young Professionals
Leadership Development
Community Outreach
Product Service Council
Expo Exhibitor
Membership
Ambassador ONE Society
Resident Relations A
Alan Yu
Emily Frost
Arely Pena
Clay Hicks
Melissa Friend
Blaise Spitaleri
Nikki Sekunda
Deborah DeRouen
Sara Hinson
Xochitl Sheffield
Jim Martensen
Michele Swilley
Resident Relations B Ryan Raser
Resident Relations Appeals
HAF Chili Fundraiser
Honors Property Awards
Honors Individual Awards
Darlene Guidry
Joey Rodriguez
Kathy Motis
Karen Hefner
Ruha Vohra
Joe Melton
STAFF ADVISOR
Casey Morgan
Casey Morgan
Casey Morgan
Casey Morgan
Casey Morgan
Casey Morgan
Casey Morgan
Alex Chadwell
Alex Chadwell
Alex Chadwell
Lauren Ragin
Lauren Ragin
Lauren Ragin
Amanda Sherbondy
Amanda Sherbondy
Amanda Sherbondy
Randa Dick
Randa Dick
Randa Dick
Matti Luna
Matti Luna
Matti Luna
Kasaundra Wright
Kasaundra Wright
Amanda Sherbondy
HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, JULY 2026, VOLUME 49, ISSUE 7
ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2026 by HAA.
Periodicals Postage Paid at Houston, Texas.
POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.
EXECUTIVE SUPPLIER MEMBERS
These companies have generously supported the Houston Apartment Association with their Executive Supplier Membership. Please give them careful consideration, whenever possible, in your business.
2020 Exhibits
3BeeGuys Bee Removal
A1 Property Construction
A1 Wrecker LLC
AAA Staffing Ltd
Achilles Security Services LLC
ACT Security Group
Action Window Coverings Inc
ACTIV Answer
Adobe Floors Inc
Adventure Playground Systems Inc
Advocate Construction Inc
Affinity Waste Solutions
Air Express Construction and Plumbing
ALD Outdoors
Alexander-Rose Associates Inc
All American Mailboxes of Houston Inc
All Power Solutions
ALN Apartment Data
Alonso Service Co.
Ambassador Services LLC
American Fire Systems Inc
American Wheel & Tire #2 Ltd
Ameristar Screen & Glass
Apartment Services Group
ARC Glass LLC
Artisent Floors
ASAP Personnel Inc
Asurety Dryer Vent & Fireplace Inspections
Bar-B-Clean Southwest Houston
Belfor Property Restoration
Berkeley Outside Services
Bettencourt Tax Advisors LLC
BGE Inc/aka Brown & Gay Engineers Inc
Binswanger Glass
BioTechs Crime & Trauma Scene Cleaning
Blue Marlin Maintenance Air
Conditioning and Renovation
Blue Stream Fiber
BluSky Restoration Contractors
Brady Chapman Holland & Assoc
BrightView Landscape ServicesThe Woodlands
Brown & Brown Insurance Services Inc
BSI
Butler Plus
ByteTime Computing Inc
Cabinet Door Usa
Capital Disaster Solutions
Cardboard Cowboys
Catalyst Construction
Centex Construction
Chadwell Supply
Chesapeake Finishing
Childress Electric
ClaimsMate Adjusters
Classic Same Day Blinds
Code Red Security Systems PLLC
Commercial Fire Protection
Contractors Inc
Core Distributing
Corey Construction Commercial & Multi-Family Roofing
CORT Furniture Rental
CoverAll Pests
CRE Business Solutions LLC
Create Landscape Services LLC
Crisis Care
Crowned Eagle Construction
CSC ServiceworksAppliance Warehouse
Cypress Landscaping & Irrigation Inc
Decorative Flooring
DeNyse Companies
Designs by Holmes
Diamond Services LLC
DNM Contracting Inc
DoodyCalls
Double Oak Erosion
DVF Company
ECC Exteriors
EDT Construction Services
Elevated Retail
Elite Roofing LLC
Emersyn Electrical Services LLC
Empire Fire and Safety
Encore Services TX
EnviroSmart Multifamily Pest Solutions
Epic Multifamily Construction
EPremium Insurance Agency
Exterior Inspections
Faith J Construction Inc
Fantastic Floors
Featherston Sign Partners, LLC
Fiat Construction LLC
Fire Reconstruction Inc
Flavor Finish Resurfacing
FlipLok
Floor Merchant
Foundation Check Inc
Frontier Waste Solutions
FSD Protection
FSI Construction fun abounds
Gambit Construction
Garland Law Firm
Gemstar Construction
Glass Doctor of Greater
South Houston
Gleam Clean
GMR Electrical
Go Painting of N. Houston
Go-Staff Inc
Good Landscaping
GQ Landscaping
Great American Business Products
Greater Houston Pool Management
Green City Security LLC
Green Garbology
Green Pride Landscaping
Greenlogic
Grindstone General Contracting
GSR Construction Group
Hallmark Hardwoods
Hamilton-Steele Outdoor Accents
Hive Technology
Hoover Slovacek LLP
Houston Home and Patio
Houston Roofing & Construction LLC
Houston Strong Roofing Company
Hut Services LLC
Ideal Parking Management
Infinity Power Partners
Innovative Environments
Innovative Recovery
Insurica
InterSolutions Property
Management Staffing
Its Bugs or Us
Ivory Property Restoration
J National Contractors
J Turner Research
Jacobson Insurance
& Risk Management
JC's General Contractor LLC
Johnstone Supply
JOR Construction & Property
Investments LLC
Junk Shot and Doorstep Details of Houston
Landing
Lanyard Construction Services
Laser Answering Service LLC
LCBI Construction, LLC
Lincoln Jacob Construction
Lineups
Lithotech Printed Products/ Forms Center
LMC Embark Landscape and Tree Care
Long Point Roofing
Lopez Carpet Care & Painting
LP Building Solutions
Major Piles
Matrix Construction Services
MeterNet
Michel Rogers & Maloney
Minol USA
MNM Fire Systems LLC
Mueller Water Conditioning Inc
Nailed It Roofing Pros
Nationwide Energy Partners
Native Smart Properties
NEI General Contracting
Nelson Painting and Construction LLC
Norman Roofing and Construction
Northwest Construction Group
Odor-Defence
Optima General Contractor LLC
Pace Mechanical Services LLC
Pacific Coast Landscape and Design
Pasadena Insurance Agency Inc
Paul Davis Restoration of Greater Houston
Penco Access Control LLC dba
Penco Gate and Fence
Platinum Pool and Spa LLC
Polywood
Power Services of Texas
Precision Appliance Leasing
Premium Improvements
Pro-Shield Commercial Roofing LLC
Pro-Tex Contracting Group LLC
Professional Resurface LLC
Property Guardians LLC
Pura Flo Corporation
Pure Green Landscaping
Quality Construction Concepts
Quick Protection Inc
Qwikkit
R&L Global Inc
R3BUILD Construction Services LLC
RAM Construction
Ram Jack Foundation Solutions
Real Floors Inc
Red Nova Construction
Redevelopment Services
Redux Construction
Reliable Paving, Inc
Reliable Roofing of Texas Inc
Reliant
RENCON LLC
Renova Appliance Center LTD
Renova One
Richmond & Associates
Landscaping-Houston, LTD
Riverway Title
Robles Roofing & More LLC
Rose Paving
Roto-Rooter Services Co
Rotolo Consultants Inc (RCI)
SafeRent Solutions
SEAL Security Solutions LLC
Secure Insurance
Service Concepts Inc
ServiceMaster Recovery Management
Servpro Friendswood Pearland
Servpro Team Shaw
Sherwin Williams
Sign-Ups & Banners
Signal of Houston
Silversand Services
Southwest A/C Supply, Inc
SSC Glass LLC
Stealth Renovations
Steward Trash Valet Service
Stormwater Professionals Group
Strata Roofing and Construction LLC
Strickland Law Firm PLLC
Superscapes Landscape and Irrigation
Surface Experts
Surface Experts of Katy/ West Houston
Swain & Baldwin Insurance
& Risk Management
Tejas Softwash
Tell Construction & Projects LLC
Tex-Air Filters
Texas Access Works
Texas Apartment Pool Services
Texas Concrete Professional
Company
Texas GroundWorks Management
Texas Pressure Washing
Texas Southwest Floors Inc
Texas Window Cleaning Co Inc
TextByChoice
The Katy Plumbing Company
The Liberty Group
Three Amigos Texas LLC
THS National
Tidal Electrical Services Inc
Trash Concierge Houston
Tri County Specialties LLC
TurboPass
Two Dots
Unified Disaster Resources
United Protective Services
Urban Design Constructors
Urban Outreach, Inc
Urban Value Corner Store
Valet Living
Walton Residential Services
Warren Kalyan PLLC
Waste Transfer Partners
Watermark Restoration Inc
Webb Pest Control
Whitman's Contracting and Roofing
Yellowstone Landscape
AN EXCITING NIGHT DOWNTOWN, AND I DON’T MEAN FIFA.
As we are pulling this issue of ABODE together, one of our biggest events of the year is taking place, the 2026 Honors Awards. The winners have been chosen and more than 1,000 attendees are showing their love for the best of the best in the multifamily industry. Congratulations to all of the winners and nominees! You can see photos from the big event at the link at right with additional links to our generous sponsors.
We will have full coverage with profiles of our individual management company winners in print and online next month, followed by our maintenance and individual supplier winners in the September issue. Watch your mail the first week of August and check us out online to see all the action!
A “swinging” success
The HAA PAC is the political action committee of the Houston Apartment Association and without political capital, our industry could not be successful in representing your interests. Thanks to all our participants and sponsors who came out to compete and raise money for the PAC during our yearly TopGolf Fundraiser. Check out all the photos, winners and sponsors starting on Page 30 and thanks to all for supporting this important committee. You can too, visit www.haaonline.org/haapac for more details.
Polish thy crown and thy bowling ball!
On Friday, July 10, strikes reign supreme at Copperfield Bowl for our July Featured Event – the 2026 HAA “Royal Bowl” Bowling Tournament. The Kingdom of HAA requests your presence at this year’s big event and the champion team and individual bowling and costume contest winners will be crowned. Plus, there will be libations for all! See Page 18 for how you can get rolling with HAA royalty.
Find and support the suppliers you need
Property management supervisors and executives: There is another way you can support our industry and our supplier partners. Please join me for the 20th Annual HAA Summer Business Exchange on Thursday, August 13. This is a great opportunity to learn about the latest industry products and services in a controlled environment, while supporting your association. Find supplier partners that can help with your needs with CapEx projects, renovations, staffing, amenity add ons, technology and more. (There will also be some friendly competition between management company tables, so don’t miss it.) All the details are on Page 19.
This month in ABODE
We have photos from Top Golf, the NEXT Casino Night, the City of Conroe/ Montgomery County Region Meeting, ACES Manager Appreciation Luncheon and much more in this month’s issue. Want to get in the picture? Join us at an upcoming HAA event and I will see you there!
Houston Apartment Association
Hilton Americas, Thursday, June 11
Thank you to our generous sponsors Emcee sponsored by
Champagne Celebration sponsored by
Individual Awards sponsored by
Property Awards sponsored by
Reception sponsored by
Better Listings Quality Leads
By MONICA GRACIA, HAA Legislative Chair, with BEN MCPHAUL, Vice President of Government Affairs
No Summer Break
The HAA Government Affairs team stays busy monitoring policies and advocating for our industry.
SUMMER IS HEATING
up but that doesn’t mean things are cooling off for the HAA Government Affairs team. Since our last report, The City of Houston passed their Fiscal Year 2027 budget and City Council proposed changes to the Houston Open Space ordinance, which is explained below. May also saw the Primary runoff elections come and go, so we recap those races in this June edition of our Legislative Report. As always, we are keeping our fingers on the pulse of policies that affect our industry and if you have any questions, never hesitate to reach out.
City of Houston Open Space Ordinance
Currently, for multi-family new development, there is a one-time $700 per unit fee that is paid into the Park Dedication Fund and is used to acquire new green space or to make capital improvements to existing parks in one of 21 park sectors across the city. On May 28, the Budget and Fiscal Affairs Committee voted unanimously to advance amendments to the ordinance recommended by the COH Planning Commission.
While there is no fee increase in this version of amendments, it seems that there is an appetite among some members of city council to address the fee and potentially increase it soon. The current amendments, among some administrative changes to the language of the ordinance, allow for up to 30% of the fees collected to be used in any park sector and 70% to remain in the park sector that the project is in. Under the existing ordinance, 100% of the funds from the fee must be spent in the park sector that the project is being developed in. There is also an increase in the time the fund must be used from three to five years.
HAA Government Affairs team plans to request a meeting with the mayor’s administration to discuss any potential fee increase.
HAA Weighs in On City Of Houston Budget
HAA, along with other trade associations, signed a letter at the request of Mayor Whitmire supporting the FY 2027 Budget proposed (and passed) by the City. The FY 2027 budget makes some significant structural changes to city finances in attempt to bridge the budget deficit facing the city. It designates solid waste as a utility and includes a $5 administrative fee for trash collection (bringing in approximately $25 million/year). It also allows the city to charge the water utility system a 5% fee for usage of city right of ways (bringing in approximately $104 million/year.) See the letter here.
Election Results
Harris County Judge Primary Runoff
Annise Parker (HAA Endorsed Candidate) was defeated by Former City Councilmember Letitia Plummer in the Democratic Primary runoff. Orlando Sanchez defeated Warren Howell in the Republican Primary runoff. Stay tuned for more information on the HAA PAC’s involvement in this race.
JP Precinct 7, Place 2
Incumbent Sharon Burney (HAA Endorsed Candidate) was defeated by Melanie Miles in the Democratic Primary Runoff. HAA is hosting Melanie Miles at our PAC steering committee lunch on 6/23. Melanie will take office next January; she does not have a Republican challenger this November.
State Representative District 126
Stan Stanart defeated Kelly Peterson in the GOP Primary runoff (HAA was neutral.)
Congressional District 38
Jonathan Bonck defeated Shelly DeZevallos in the GOP Primary for CD38.
Congressional District 9
Alex Mealer defeated State Rep. Briscoe Cain in the GOP Primary runoff for CD9.
Fort Bend County Judge
County Commissioner Dexter McCoy defeated Rachelle Carter in the Democratic Primary runoff and will face Republican incumbent Daniel Wong in November. (HAA was neutral)
Mayor Of Pearland
Quentin Wiltz was elected Mayor of Pearland. HAA did not support either candidate in this race, but is working to schedule a meeting with the new Mayor to begin building that relationship.
For legislative concerns, call the HAA main line at 713-595-0300 and ask for Government Affairs or email mcphaul@haaonline.org.
The Houston Apartment Association
Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels.
For more on HAAPAC, visit www.haaonline.org/haapac
Getting Emotional?
Is ESA a thing of the past?
THE WORLD IS CHANGING!
Last month, we wrote about how the use of AI by residents is affecting the apartment industry. What’s next?
On May 22, 2026, HUD issued a memorandum that appears to say that emotional support animals are a thing of the past. Let’s take a look at the background of what led to this memorandum and how it might change apartment operations as we go forward.
Background
January 28, 2020: HUD published a notice giving guidance for assessing a person’s request to have an animal as a reasonable accommodation under the Fair Housing Act. In its notice, HUD stated that there were two (2) types of assistance animals: (1) service animals, who are any dogs that are individually trained to work or perform tasks for the
benefit of an individual with a disability; and (2) support animals, who are trained or untrained animals that do work, perform tasks, provide assistance, and/or provide therapeutic emotional support for individuals with disabilities.
On May 22, 2026, HUD issued a memorandum that appears to say that emotional support animals are a thing of the past. Let’s take a look at the background of what led to this memorandum and how it might change apartment operations as we go forward.
September 17, 2025: HUD issued a memorandum that withdrew a number of its guidance materials including the 2020 HUD notice on assistance animals. In this notice, HUD stated that new internal and external guidance will be issued when necessary and appropriate.
May 22, 2026: HUD issued its memorandum identified as an “Enforcement Guidance” pertaining to “Assessing Requests for the Use of an Animal as a Reasonable Accommodation Under the Fair Housing Act.”
What does the recent HUD Guidance say?
The Guidance starts out by stating that, effective immediately, for complaints relating to animal-related reasonable accommodations, HUD will find reasonable cause and recommend charges only for those cases involving animals trained to provide disability related assistance.
HUD further states:
• Six years after the 2020 guidance was issued, it remains an immense challenge to determine whether an animal-related reasonable accommodation should be granted or denied. Though well intentioned, the previous guidance fails to provide “greater clarity” on the supposed distinction between pets and emotional support animals.
• An entire industry has emerged to convert pets into emotional support animals. Housing providers that deny a request to waive pet policies for untrained ESAs or ask reasonable follow-up questions risk a fair housing complaint and a prolonged investigationdespite compliance with HUD guidance.
• Over 20% of fair housing complaints revolve around untrained ESAs and that this cannot continue.
• In this Guidance, HUD permanently rescinds the 2020 notice regarding assistance animals.
• The regulations for service animals under the Americans with Disabilities Act are instructive. Under the ADA, a service animal “is individually trained to do work or perform tasks
Image © Shellphoto | iStock by Getty Images
for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.”
To be a service animal, the tasks performed by the animal “must be directly related” to the disability. Examples of disability-related tasks include:
• assisting individuals who are blind or have low vision with navigation;
• alerting individuals who are deaf or hard of hearing to the presence of people or sounds;
• assisting an individual during a seizure;
• retrieving items;
• providing physical support and assistance with balance and stability; and
• helping persons with psychiatric and neurological disabilities.
HUD states that the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purpose of this definition.
Going forward…
HUD states that, going forward, it will use the training component of the ADA’s definition for service animals to assess animal-related
reasonable accommodation complaints under the Fair Housing Act. Defining an assistance animal as an animal trained to assess with a disability is the best guarantee of evenhanded enforcement of the Fair Housing Act.
In light of the standards, HUD will find reasonable cause for failure to provide reasonable accommodation involving the waiver of a pet policy only where the animal has been individually trained to perform work or tasks directly related to the complainant’s disability.
While requests to waive pet polices for animals trained to perform specific disability related services are presumptively reasonable, requests to waive pet deposits for untrained ESAs are not. HUD no longer expects housing providers to categorically extend accommodations for trained assistance animals to untrained ESAs.
While HUD insinuates that qualified assistance animals will only be considered those animals that are trained to do work or perform tasks for the benefit of an individual with a disability, HUD also states that nothing in the Guidance affects the rights of parties to seek redress through a private action in court. In other words, while HUD will not find reasonable cause to believe that discrim-
inatory practices occurred when the complaint involves an untrained ESA, a party can still file a discrimination complaint in court.
HUD’s memorandum from May 22, 2026, is a significant change in the way we look at assistance animals.
This Guidance will be of assistance if you are defending against a complaint filed with HUD regarding an untrained ESA. However, before changing your polices, you may want to review the memorandum and the exhibits to the memorandum to determine whether and to what extent your policies and procedures should be revised to incorporate the guidance content.
Good luck!
Want more Howard? He’s online!
Visit the ABODE online archives at http://issuu.com/haa_abode for past issues of ABODE and “It’s the Law” columns.
Maintenance Appreciation NIGHT Celebrate Our star Maintenance professionals with the Astros
Step up to the plate and give your maintenance team the grand-slam treatment: a night with the Houston Astros!
It's all about the VIP experience!
Thursday, August 20
Houston Astros vs. Los Angeles Angels
Check-in begins @ 6 p.m., Game @ 7:10 p.m.
(Attendees are welcome to arrive as early as 5 p.m.)
Daikin Park - 501 Crawford Street
$65/person
All attendees will have exclusive access to the designated HAA section to watch the game and receive a monetary food/beverage credit gift card for concessions upon checking in at the HAA gate. No electronic or physical tickets will be allocated prior to game day.
This event is open to management, maintenance professionals and sponsors only.
Visit www.haaonline.org/events for details and to register.
Whose Keys Are These?
An unmarked key drop leads to a dispute between a property and a former resident.
This month, with the arrival of hurricane season, we take a look back at a Resident Relations case from the ABODE archives.
A RESIDENT FILED a complaint with HAA to dispute charges, stating that she moved in on June 3, 1988 and lived in her unit until Hurricane Ike destroyed the roof of the apartment in September 2008. At that point all the resident’s furniture was still good, and she asked for another apartment. She said she was told she could not move until her lease ended.
The resident stated that it began raining and the water started to go through the roof, and then maintenance came and sealed the roof with plastic. It rained harder, and the water began forming a pool that finally collapsed and destroyed everything in the unit.
When the resident’s lease ended, she moved into another apartment. Due to the problems after the hurricane, the resident decided things had gone too far and she would move when her lease ended on June 30, 2011. She said she informed the property management in person that she would be moving out in 30 days.
On June 30, the resident dropped her apartment key and mailbox keys in the drop box taped to a piece of paper with her apartment number written on it. The resident stated that the apartment was left in good condition and that there were no damages. Enclosed was a copy of a move-out statement and the resident’s notice to vacate.
Management’s Response
Management responded to HAA with an explanation stating that they did not receive
any keys from the resident as stated in her complaint. On July 7, 2011, the apartment was found vacant by a member of the management staff. Fees charged to the resident included seven days of rent for July, a trash charge, a fee for keys not being turned in, plus charges for the stove left dirty and food left in the refrigerator.
As far as the resident complaining about being transferred to another apartment after Hurricane Ike, management stated that the resident visited the office on October 1, 2008 to renew the lease for another six months. If the apartment was damaged like she had stated, management asked why did the resident renew the lease instead of asking to be transferred or giving a notice to vacate.
Management and the maintenance supervisor later walked the apartment in March 2009, and the roof in the bedroom did need repair, so at that time the resident was offered the option to transfer to another apartment for the duration of her lease. The resident chose to transfer to another apartment on April 1.
When the resident went into the office to discuss the balance owed after she moved out, management explained the situation and specifically asked the resident if the keys had been turned in. The resident stated yes. Management asked the resident if her keys were returned in an envelope or marked with the apartment number, and the resident stated that no, the keys were just dropped in the box. With 1,502 units on the property and no apartment number on the keys, management had no way to know who the keys belonged to.
Management believed the resident was
charged accordingly. Enclosed were copies of the lease, application, notice to vacate and account statement. Pictures were also provided.
The Committee’s Decision
The committee decided in favor of management with adjustments made. The committee found that because the resident turned in keys, management is to remove the charge of $106 for seven days of rent, the $25 late fee, an $11 month-to-month fee and a $40 charge for keys. After the adjustments are made, and with other charges justified, the resident owes the property $175 and may wish to pursue this complaint in small claims court.
The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.
If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m.
Residents can also be directed online to www.haaonline.org/renters.
On the Scene with
ACES Managers Appreciation Luncheon
Sponsored by Apartments.com and Appliance Warehouse
Wednesday, June 3 at Vic & Anthony”s
The Apartment Community Executives & Supervisors June Luncheon celebrated property managers and featured Ken Proctor presenting “From Managing to Meaningful: Leaders Make People Matter.” Thanks to our ACES members who kicked off our YMCA Operation Backpack drive with their donations.
IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM,
the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org.
By the royal decree of the HAA Kingdom, your presence is requested at the Royal Bowl.
Where strikes reign supreme, all appetites shall be satisfied and thirsts quenched at a feast fit for royalty. Polish thy crown and thy bowling ball as we honor the top teams, individuals, and best dressed of the land.
FRIDAY, JULY 10
Summer Business Exchange Connect 4
Property management supervisors and executives:
Network and support our industry by registering. Your entry is complimentary.
Don’t miss this great opportunity to learn about the latest industry products and services in a controlled environment. Find supplier partners that can help with your needs with CapEx projects, renovations, staffing, amenity add ons, technology and more! The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. Each visit has a four minute limit. Supplier companies pay for this opportunity and your attendance makes this possible and supports our industry.
NEW! Business & Bingo game! Mark off Suppliers as they visit you to win one of three bingo prizes! Plus, decorate your table for a chance to win "Best Table" recognition.
Suppliers:
Network with industry leaders while supporting HAA with your registration fees.
The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. Each visit has a four minute limit. Supplier companies pay for this opportunity and your registration fees financially supports our industry. Each supplier company may only register two supplier participants at $425 PER PERSON, with an option for a third participant at $450.
Thursday, August 13
Management Register Here
Suppliers Register Here
Whatcott
Spitaleri
Join HAA and our event chairs Richard Whatcott, Camden, and PSC President Blaise Spitaleri, Rasa Floors, for the 20th annual HAA Summer Business Exchange.
JULY
1
New Supplier Orientation
Wednesday, July 1
2:30 p.m.
Kirby Ice House Memorial All new supplier members or representatives can attend this in person orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.
Ambassador ONE Society
Wednesday, July 1
3:30 p.m. to 5:30 p.m.
Kirby Ice House Memorial Supplier partners can join this committee to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. See Page 46 for more.
3
HAA Offices Closed
Friday, July 3
The HAA Offices will be closed in observance of the July 4th holiday.
7-9, 14-16
CAM: Certified Apartment Manager Credential Course
The CAM Course is 6 days total. Candidates must attend all days. July 7-9 and July 14-16
8:30 a.m. to 4 p.m.
NAA Credential Course. Enhances the skills of the apartment manager, which can result in better managed and more profitable rental proper-
ties, improved resident retention rates and increased employee productivity.
Sponsored by AAA Plumbers, Go Painting of North Houston and Stealth Renovations
8
Resident Relations Committee A
Wednesday, July 8
2 p.m.
Closed committee meeting Via Zoom
9
Go-Getter Meet and Greet
Thursday, July 9
4 p.m. to 6 p.m.
Cottonwood
Join the Go-Getter Club! You can help strengthen your association with new members and increase engagement. New & prospective members are welcome to attend to meet current members to build their network and build lasting connections. See Page 52 for more.
Sponsored by Best Plumbing and Redevelopment Services
10
Featured Event
2026 Bowling Tournament
Friday, July 10
1 p.m. to 4:30 p.m.
Copperfield Bowl
Join us in the HAA Kingdom for Royal Bowl! Strike into battle at HAA's Annual Bowling Tournament and compete against your multifamily peers for top scores and best costume. See Page 24 for details.
Lunch Sponsored by
Redevelopment Services and Triumph Construction Group Awards Sponsored by Apartment Services Group
VPAL Team Sponsored by American Fire Systems
Wristbands Sponsored by Ameristar Screen and Glass
15
HAA Membership 101
Wednesday, July 15
12:30 p.m. to 1:30 p.m. Via Zoom
Whether you work at the corporate office or on-site, this helpful webinar is for all HAA management members and their teams. This presentation will review all HAA benefits available to get engaged and involved. Whether you're new to HAA or have been around and want to get more involved, learn something about HAA that will help you enhance your career. Visit www.haaonline.org/events for details and to register.
Sponsored by Steward Trash Valet Service
21-22
Leasing 101
Tuesday and Wednesday, July 21-22
8:30 a.m. to 4 p.m. Tuesday and 8:30 a.m. to Noon Wednesday
From Fair Housing and the TAA lease, to industry terminology and techniques, the Leasing 101 Course educates students on the basics of the apartment management industry. Great course for prospective and new leasing professionals.
Visit www.haaonline.org/events for details and to register. Non-members welcome.
21
Fulshear/Katy Region Meeting
Tuesday, July 21
11:30 a.m. to 1:30 p.m.
HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact mwaterman@haaonline.org for details. Sponsored by American Fire Systems
23
Avenues: Maintenance Blvd 2
Thursday, July 23
9 a.m. to Noon
The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of multifamily professional. See Page 22 for details. Sponsored by AAA Plumbers
NAA PAC Summer Wine Tasting Fundraiser
Thursday July 23
4:30 p.m. to 7 p.m.
Reverie at River Hollow Contact achadwell@haaonline.org for more information and a registration link.
28
Excel 102: Intermediate Tuesday, July 28
8:30 a.m. to Noon Go beyond the basics and master
UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.
Have questions?
Email members@haaonline.org
Microsoft Excel and many of its powerful features. For details and to register visit www.haaonline.org.
Sponsored by Epic Multifamily Construction
30
NEXT Breakfast
Thursday, July 30
8:30 a.m. to 10 a.m.
This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under. Network with your peers at this lowcost educational breakfast.
Sponsored by Houston Roofing and Construction and Northwest Construction Group
AUGUST
4
NEW: Credential Breakfast
Tuesday, August 4
8:30 a.m to 10:30 a.m.
Join us for a NEW breakfast program hosted exclusively for NAA Credential Holders. The program will feature a panel discussion and networking among CAM, CALP, CAPS, CAS, IROP and CAMT professionals. Visit www.haaonline.org/events for details and to register.
5
person orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.
Ambassador ONE Society
Wednesday, August 5
3:30 p.m. to 5:30 p.m.
Kirby Ice House Memorial Supplier partners can join this committee to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. See Page 46 for more.
6
Avenues: Leadership Lane 2
Thursday, August 6
9 a.m. to Noon
The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of multifamily professional. See Page 22 for details.
Sponsored by Best Plumbing
12
Resident Relations Committee B
Wednesday, August 12
2 p.m.
Closed committee meeting Via Zoom
13
Summer Business Exchange. The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. See Page 19 for details and visit www.haaonline.org/businessexchange to register.
Pearland Region Meeting
Tuesday, August 18
11:30 a.m. to 1:30 p.m.
HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact mwaterman@haaonline.org for details.
20
Excel 103: Advanced
Thursday, August 20
8:30 a.m. to Noon
Master Microsoft Excel and many of its powerful features. For details and to register visit www.haaonline.org.
Featured Event
2026 Maintenance
Appreciation Night Thursday, August 20
7:10 p.m. to 10 p.m.
Daikin Park
501 Crawford Street
25
HAA PAC Luncheon
Tuesday, August 25 11:30 a.m. to 1:30 p.m. Contact govaffairs@haaonline.org for details.
26-27
Leasing 101
Wednesday and Thursday, August 26–27
8:30 a.m. to 4 p.m. Wednesday 8:30 a.m. to Noon Thursday
From Fair Housing and the TAA lease, to industry terminology and techniques, the Leasing 101 Course educates students on the basics of the apartment management industry. Great course for prospective and new leasing professionals. Visit www.haaonline.org/events for details and to register. Non-members welcome.
27
NEXT Summer Social August 27, 2026
5:30 p.m. to 8:30 p.m.
This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under. Network with your peers at this low-cost social. Visit www.haaonline.org/events for details and to register. Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most
New Supplier Orientation
Wednesday, August 5
2:30 p.m.
Kirby Ice House Memorial All new supplier members or representatives can attend this in
Featured Event
2026 Summer Business Exchange
Thursday, August 13
8 a.m. to 11 a.m.
Join HAA and our event chairs
Richard Whatcott, Camden, and PSC President Blaise Spitaleri, Rasa Floors, for the 20th annual HAA
Join HAA as we celebrate the maintenance professionals that remain dedicated to our properties and residents. Treat your teams to a night out with the Houston Astros! Register early, space is limited! See Page 37 for details and visit www.haaonline.org/events to register.
Discover the Ultimate Roadmap to Success with new speakers for 2026
What is Avenues?
A series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.
How can I attend?
We offer two subscription options:
• Annual Property Subscription
• based on the number of units.
• Annual Individual Subscription You can also register for each individual session.
What does this get me?
Once you sign up, you receive access to 13 education sessions throughout the year. All you need to do is respond to the reminder email to confirm attendance.
Pricing:
Annual Property Subscription:
• Less than 200 units: $230
• 200-349 units: $440
• 350-449 units: $550
• 450 units or more: $600
Annual Individual Subscription: Corporate or Supplier Individual: $230
Individual sessions: $70/person
Three (3) CEC credits awarded per session.
Video by MADISON O’BAR, Mobar Media
On the Road with HAA
Conroe Region Meeting
Tuesday, May 19
Sponsored by Yellowstone Landscape
HAA hosted a Conroe Region Meeting featuring Montgomery County Precinct 2 Justice of the Peace Trey Spikes, Montgomery County Precinct 2 Constable David Eason, and Captain Stephen Closson, representing Montgomery County Precinct 1 Constable Cash. Attendees received valuable updates from the judge on his court, as well as insights from the constable’s office regarding the eviction process.
HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact outreach@haaonline.org to sign up for FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host a Region Meeting. Contact govaffairs@haaonline.org.
Electrical
Full
Complete
Full
On the Scene with
NEXT Casino Night Fundraiser
Thursday, May 21 at The Moran CityCentre
From the packed casino tables to the incredible energy in the room, it was an amazing night supporting an even greater cause. HAA President Ryan Terrell was our Celebrity Blackjack Dealer, helping raise $10,000 for Avenue 360. Thank you to the attendees and sponsors that helped make the evening so memorable.
Best Dressed Winners:
Scott Sheffield and Steve Griffith
Top Donors:
Billy Griffin
David Lindley
Welcome Sponsor:
Catalyst Construction
Yellowstone Landscape
Casino Table Sponsors:
AAA Plumbers
Apartment Services Group
Claimsmate Adjusters
Cline Construction
Encore Services
Gatby
Good Landscaping
Northwest Construction Group
Beverage Sponsors: Redevelopment Services
Sundek of Houston
Photobooth Sponsor:
Catalyst Construction
MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.
TO HONOR THE FUTURE OF MULTIFAMILY
The Houston Apartment Association invites you to a special celebration honoring the industry's top 40 professionals under the age of 40. Members of all ages are welcome.
Visit www.haaonline.org/events to register.
On the Scene
HAA PAC TopGolf Fundraiser
Thursday, May 14 at TopGolf Katy
HAA members held a Tropical Tee-Off to raise money for the HAA Political Action Committee.
Thank You to our Event Sponsors and Congratulations to the Winners:
TOP Sponsors
Northwest Construction Group
TiCon Construction
Beverage Sponsors
Chadwell Supply
Redevelopment Services
Best Team Spirit Contest Sponsors
BluSky Restoration Contractors
TiCon Construction
Hole In One Sponsor
Gatby
Lunch Sponsors
Apartment Services Group
Unleased
Welcome Sponsor Gatby
Last Place Award
Gemstar Construction
Team Awards Sponsors
Apartment Services Group
Cline Construction
Dixie Interiors
Best Male & Female Award Sponsors
Core Distributing
Dixie Interior
TopGolf Team Winners:
1st place – Chadwell Supply
2nd place – Redevelopment Services
3rd place – HD Supply
TopGolf Best Male and Female Award Winners:
John Scarborough, Redevelopment Services and Marivel Bownds, Chadwell Supply
TopGolf Last Place Team Award Winner: Harbor Group
TopGolf Best Team Spirit Award Winner: Past President’s Team
Note: Properties are listed with owner/management at time of the award.
The Museum Tower
Built 2000-2015 High Rise Property of the Year
Property: The Museum Tower
Owner/Management: Greystar
Location: 4899 Montrose Blvd. Units: 187 Web: https://www.themuseumtower.com/ Photos from The Museum Tower
The Museum Tower offers iconic loft style apartments in the heart of the Museum District. The Museum Tower has a long-standing reputation for its luxury living experience and desirable location. Offering large spacious two- and three-bedroom apartments and two-story penthouses with amazing views of the city. They have the largest square footage in the luxury market. Features include a luxury wine room designed for wine enthusiasts that includes climate-controlled storage lockers, ensuring preservation of wine in optimal conditions. The property boasts a brand-new pool deck that was recently remodeled with new pool, new decking, new grilling area featuring a Green Egg, new fire pit and all new amenity furniture. The resident lounge offers a catering kitchen, fitness center, and conference room. Penthouses feature 25-foot ceiling with floor to ceiling windows, two-story layouts, gourmet kitchens, roman soaking tubs, and bidets in the primary bathrooms.
The property is conveniently located near the Medical Center, Downtown Houston, Montrose, and the Galleria with easy access to Houston’s cultural scene.
The Museum Tower’s onsite team provides an elevated level of customer service by maintaining resident focused, proactive, professional interactions with all residents and guests. They provide consistent communication about building/maintenance events, provide regular resident functions that promote community and inclusion. The staff and residents participated in Boys and Girls Club of Greater Houston’s annual winter toy drive for the second year in a row and secured at least five children's bicycles, along with a variety of other toys. They also joined in Greystar initiatives and helped raise money to support Camp Hope.
Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit the final three of our 15 award recipients for 2025. See next month’s ABODE for the start of our coverage of the 2026 winners.
Pearl Rosemont
Built 2016-2023 High Rise Property of the Year
Property: Pearl Rosemont
Owner/Management: Morgan Group
Location: 2727 Albany Street Units: 298
Web: https://www.pearlrosemont.com/
Photos from Pearl Rosemont
Pearl Rosemont is an exceptional place to call home, nestled in a tranquil neighborhood that offers a serene and peaceful atmosphere. Ideally located, it's just a short walk away from a variety of restaurants and bars, making it easy to enjoy the best of the city.
The community boasts state-of-the-art amenities, including work-from-home pods, spacious meeting tables perfect for collaborative co-working, an aqua lounge, a stunning pool area, and a sky lounge that offers breathtaking panoramic views. Each home provides residents with the option to choose from beautiful views, including Downtown, pool, the Medical Center, or the Galleria. The sky lounge offers spectacular views that stretch for miles, making it the perfect spot to relax and take in the scenery.
Pearl Rosemont is designed to be an extension of home, blending comfort and style seamlessly in both the private and common areas. Located in the heart of Montrose, the 13-story high-rise offers modern luxury with one primary finish that includes sleek white quartz countertops, light brown floors, white cabinetry, and impressive 10 to 12-foot ceilings, depending on the floor level. Each home is equipped with stainless steel appliances, Nest thermostats, wine fridges, and either a dry bar or built-in desk, enhancing the living experience. For those seeking even more luxury, our Penthouse level features premium upgrades such as vent hoods, 12-foot ceilings, and elegant waterfall countertops, offering an exceptional place to call home.
At Pearl Rosemont, delivering exceptional customer service is the highest priority. The dedicated team works tirelessly to ensure that every resident feels truly valued, going beyond the ordinary to provide an extraordinary experience. In 2024, they were honored with two Top Shop Awards, recognizing their commitment to creating outstanding resident experiences both in person and through every initial phone call. To foster a sense of community, they host monthly resident events, including yoga classes, that bring residents together.
Note: Properties are listed with owner/management at time of
The Mark at CityPlace
Built 2016-2023 Mid Rise Property of the Year
Property: The Mark at CityPlace
Owner/Management: Martin Fein Interests
Location: 1600 Springwoods Plaza Drive, Sprint Units: 268
Web: https://www.themarkcityplace.com/
Photos from The Mark at CityPlace
The Mark at CityPlace offers an array of exceptional amenities that distinguish it as a premier residential community, including: direct access to the Spring Creek Greenway trail system - perfect for walking, running, biking, and dog walking; resort-style pool area featuring a lap pool, poolside cabanas, outdoor kitchen and dining areas and landscaped courtyard; on-site pet spa to accommodate resident pets; state-of-the-art fitness center with strength and cardio equipment, dedicated yoga and spin studios,and a spa area with private treatment rooms for massage services; bike storage and repair room for cyclists; library and conference room equipped with multiple charging stations; multipurpose lounge including a movie room, dining/conference area and teaching kitchen for events and classes; and monthly resident social events that build a strong sense of community. These amenities are thoughtfully designed to provide comfort, convenience, and a lifestyle-focused experience for all residents.
The Mark at CityPlace features unique design elements that create a stylish and comfortable environment throughout the property, including: modern exterior architecture with clean lines, warm neutral tones, and upscale finishes; beautifully landscaped courtyards with seating areas, lighting, and walking paths; model homes with open-concept layouts, high ceilings and large windows for natural light, quartz countertops, stainless steel appliances, and custom cabinetry, and spa-inspired bathrooms with walk-in showers and double vanities; a leasing office designed to feel inviting and elevated, with stylish, modern furnishings, soft lighting and hospitality-inspired layout; common areas thoughtfully designed for function and relaxation, including a resident lounge with theater space and a teaching kitchen, business center with private workstations and charging stations and fitness center featuring sleek design, mirrored walls, and studio space. These interior and exterior elements work together to create a high-end yet welcoming environment that stands out from other communities.
Join Dr. Debbie for another powerful dose of motivation in her Success Series. In her fourth video, she shares how to discover your Genius Zone – playing to your strengths!
With energy, passion, and a proven track record, Dr. Debbie has devoted her career to developing leaders. Management is what we do—leadership is who we are. Put yourself at the top of your list, apply these strategies, and watch your performance shift into a higher gear.
Success Strategy
Discovering Your Genius Zone
Beyond the Brochure
The new era of AI multifamily marketing.
By ASHLEY TYNDALL, Criterion.B
In 2026, hyper-personalization isn’t a buzzword—it’s the baseline. Here’s how operators are using AI to move from mass messaging to meaningful connections that drive leases and loyalty.
“Chloe, a 28-year-old remote graphic designer with a rescue dog named Gus, starts her apartment search. The first email she receives is from Community A. ‘Luxury 1-BRs Available! Tour Today!’ it proclaims in generic bold type. She deletes it. A moment later, an email from Community B arrives. The subject line reads: ‘A sun-filled onebedroom for you and Gus.’ Intrigued, she opens it. The email highlights the community’s dog park, its new fiber-equipped coworking space, and includes a virtual tour link for a specific unit with large, east-facing windows ideal for her design work. It even mentions a local coffee shop a block away with a dog-friendly patio.”
This scenario isn’t science fiction; it’s today’s reality of AI-driven multifamily marketing. Operators are moving beyond one-size-fits-all campaigns, using artificial intelligence to deliver hyper-personalized experiences that resonate with individual prospects and residents. This shift from broadcasting to conversing is dramati-
cally improving everything from lead conversion to resident retention.
For years, advanced multifamily marketing meant segmentation. We grouped prospects into broad categories like millennials, empty nesters, and young professionals, then targeted them with messaging we assumed would appeal to the entire group. But this approach is outdated. A 25year-old software engineer has vastly different needs from a 35-year-old kindergarten teacher, yet both fall under the ‘millennial’ umbrella.
Hyper-personalization transcends these broad groupings. It’s the practice of using data and technology to tailor marketing and communication to a specific individual—a ‘segment of one.’ This isn’t just about inserting a first name into an email template. It’s about understanding a prospect’s unique needs, behaviors, and preferences, then delivering content and offers that directly address them.
We’ve hit the ceiling with traditional marketing tactics. You can only buy so many ILS ads or post so many pool day photos on Instagram. The real growth comes from creating a better customer journey, and that journey is inherently personal. AI gives us the tools to do that at scale, turning anonymous traffic into individual conversations.
While this level of personalization sounds complex, the technology powering it is becoming more accessible every day.
Artificial intelligence acts as the central nervous system for a modern marketing strategy. It processes vast amounts of information far faster than any human team could, connecting dots and identifying patterns that lead to powerful insights. The process involves three key functions.
The first is data aggregation. AI platforms can pull information from dozens of sources in real time: a prospect’s website browsing history, their ILS search criteria, leasing agent call notes, and even publicly available social media data. It combines these data points into a single, cohesive profile for each individual.
The second is predictive analytics. The AI analyzes this unified profile to anticipate needs and intent. Did a prospect spend five minutes on the two-bedroom floor plan page and then click on the pet policy? The system flags them as a high-intent lead for a petfriendly two-bedroom unit and can predict the best time of day to send a follow-up.
The third is content generation. Based on these predictions, the AI dynamically assembles and delivers personalized messages. For that prospect, it generates an email featuring photos of the specific two-bedroom unit, reiterating the pet policy, and perhaps including a testimonial from another resident with a dog. Every message is unique because every prospect is unique.
The power of this approach extends beyond lease signing. In fact, that’s just the beginning. Acquiring a new resident can cost five times more than retaining an existing one. Yet many operators limit resident communication to rent reminders and maintenance
Retention is the new acquisition. A thoughtful, personalized resident experience creates brand evangelists who not only renew their leases but also drive highquality referrals. AI helps us manage those relationships with the same care and attention we give to new prospects.
alerts. Hyper-personalization offers a powerful way to transform resident engagement from a checklist item into a genuine driver of loyalty and retention.
Retention is the new acquisition.
A thoughtful, personalized resident experience creates brand evangelists who not only renew their leases but also drive high-quality referrals. AI helps us manage those relationships with the same care and attention we give to new prospects.
Consider an AI system that knows a resident regularly attends the community’s yoga classes. Instead of a mass email about the upcoming resident barbecue, it sends a personalized text: ‘Hi Sarah, since you love our wellness events, we wanted to remind you that rooftop yoga is this Saturday at 10 a.m. Hope to see you there!’ This small touch shows you’re paying attention.
This personalization extends to critical moments like lease renewals. The AI can analyze a resident’s history—maintenance requests, community event attendance, payment history—to craft a personalized renewal offer. It might highlight recent upgrades to the fitness center for a gym-goer or offer a preferred parking spot to a resident with a long commute. This proactive, tailored approach increases renewal likelihood before residents consider other options.
A common fear among operators is that this technology will replace their teams, creating a cold, automated experience. The opposite is true. AI doesn’t substitute for people; it empowers them to be more effective and more human.
AI excels at handling the repetitive, data-
intensive tasks that often bog down leasing and management staff. It can qualify leads, answer common questions 24/7 via chatbots, and schedule tours automatically. This frees your team to focus on what they do best: building genuine relationships, providing empathetic service, and closing leases with a personal touch.
Think of AI as the world’s best advance scout. It gathers the intelligence, identifies the opportunity, and tees up the conversation. But it’s your leasing agent who connects with the prospect on a tour. It’s your property manager who resolves a resident’s issue with compassion. Technology should enhance hospitality, not replace it. The goal is to use machines to do what machines do best, so humans can do what humans do best.
As Criterion.B’s Director of Client Service, Ashley Tyndall leads the corporate communications, public relations, and media relations efforts for the agency. She was formerly Director of Marketing and Business Development for Canonball Creative Inc. She has more than 20 years of agency experience in marketing and account direction roles supporting a diverse industry base. She is an advertising and graphic design graduate of The University of Mary Hardin-Baylor. Visit https://criterionb.com and https://beswifty.com for more information.
On the Scene
Fair Housing Seminar
Thursday, April 30
at the HAF Education Center
Sponsored by Precision Appliance Leasing and Stealth Renovations
Attendees heard from HAA General Counsel Howard Bookstaff and Investigator William Keith Cooper with Texas Workforce Commission, discussing the TWC and fair housing reports and investigations.
Photos by HAA STAFF
FIND SONNY!
ABODE ADVENTURES
Click on Sonny the Star found somewhere in the online ABODE at ✨https://issuu.com/haa_abode/docs/abode_july_2026
✨ Subscribe to our YouTube Channel ✨ Email members@haaonline.org to enter!
Follow that Star! Each month in ABODE, our hidden Membership Star, Sonny, will pop up somewhere in the online magazine. Your adventure is simple:
1. Find Sonny
2. Click, subscribe to @HAATV and 3. Email members@haaonline.org to enter!
One lucky winner each month will receive:
�� $50 Prize
�� Your photo featured in the next ABODE magazine �� Your company highlighted �� Recognition across HAA social media
Bonus for Supplier Winners:
Supplier winners will also receive:
��$200 toward a Full Page ABODE Ad
�� Clickable website link included �� Option to include a video
It’s a fun way to explore the magazine, discover new content, and maybe even see yourself featured in the next issue of ABODE.
So start searching… Where in the Digital ABODE will our Star appear this month?
The Supplier Network
HAA’s
May Top Producers:
Jeff Djayasaputra, Bayou City 360 (Team Maroon MHAAdness) - 82 points
Dustin Hawkins, Renova One (Team Maroon MHAAdness) - 80 points
Yanelis Capote Guerrero, Sherwin Williams (Team Power Partners) - 70 points
May Graduates:
Jamaal Mosley, Optimized Waste Removal (Power Partners)
Jonathan Bartholomew, Artisent Floors (Power Partners)
Joshua Wilson, Door Step Solutions (Power Partners)
Mark your calendars and join us!
Ambassador ONE Society meetings: July 1, August 5, September 2, October 7, November 4, no December meeting
The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.
Ambassadors earn
Team photos at left, from top:
First place – Maroon MHAAdness - 211 points
Second place – Power Partners - 178 points
Third place – Game ChangHAAs - 45 points
OWNERS
Caldwell Companies
Collen Gallagher 9955 Barker Cypress Rd #250 Cypress, TX 77433 (281) 664-6646
Elevation Property Management
Cely Gonzalez 507 N New York Ave
Winter Park, Florida 32789 (281) 588-0880 Kings Reserve Willowbrook
FDR Property Management
Joanna Fallin
3005 Waterside Ct Garland, Texas 75044 (214) 282-8185
Houston Kingsbury Crosby Diamond
MXG Investments LLC
Bryan Garcia 12002 Fountain Brook Dr Pearland, TX 77584 (713) 301-9468
Prospect
New Earth Residential, LLC
Lily Ortega 2601 Blake St #100 Denver, CO 80205 (214) 727-2255
The Studios at Channelview
Texastar Investments LLC
Wanjun Wang 1742 Woodvine Dr Houston, TX 77055 (713) 686-2922
Long Point Plaza Apts
SUPPLIERS
American Water Savings
Chris Agner
2202 Ridge Wood Ln
Sugar Land, TX 77479 (281) 433-0430
Water Conservation, SMART
Technology Referred by Stephanie Graves, CAM,CAPS, IROP
Aon
Aaron Boggs
1300 Post Oak Blvd #1400 Houston, TX 77056 (832) 476-6521
Insurance, Employee Benefits
Apartment Lease Finders Inc
JD Washington 17350 State Hwy 249 #220 #19583 Houston, TX 77064 (713) 357-6339
Apartment Leasing, Apartment Rental Info & Serv
C&T Company
Erwin Carreno 25719 Boxwood Hedge Ln Tomball, TX 77375 (832) 803-8555
Carpet Cleaning, Air Duct Cleaning
Cowboy Roofing & Exteriors LLC
Michael Gevara 5870 HWY 6 #215 Houston, Texas 77084 (346) 550-6085
General Contractors, SurveyorsLand, Roofing Contractors, Painting Contractors, Make Ready, Fences, Landscape Contractors, Lawn Maintenance, Electrical Contractors
DM Garage Doors LLC
Henry Dominguez 11034 Springson Dr Houston, TX 77064 (832) 455-3203
Gates & Gate-Operating Devices, Garage Doors - Service & Parts Referred by Terri Clifton
Grace Painting and Remodeling
Victor Guzman 13100 Wortham Center Dr #59A Houston, TX 77065 (713) 382-9386
Painting Contractors, General Contractors
SUPPLIERS
Kings III Emergency Communications
Sherry Wade 751 Canyon Dr #100 Coppell, TX 75019
Telecommunications Consultants, Communications Services
Mattco Roofing & Construction
Alex Knoll 5599 Raymond Stotzer Pkwy College Station, TX 77845 (281) 785-6999
Roofing Consultants, Roofing Contractors, Gutters & Downspouts, Siding Contractors
Moonwalker Roofing
Leah Rodriguez 2340 Texas Heritage Pkwy #700-11 Katy, TX 77494 (713) 903-1017
Roofing Contractors, Siding Contractors
OneApp
Jonathan Kilson 3519 NE 15th Ave #381 Portland, OR 97212 (949) 309-1755
Risk Management, Leasing Services Referred by Ryan Raser, CAPS
Pro Set Services
Chad Scearce 2141 Kingston Court #105 Marietta, Georgia 30067 (706) 726-2535
Eviction Service, Movers
Rentokil North America dba Terminix Commercial Christopher Watley 10560 Bissonnet St #190 Houston, TX 77099 (832) 370-1478
Animal Removal Services, Pest Control Services
Renu LLC
Garrett Voegeli 3200 Earhart Dr Carrollton, Texas 75006 (972) 818-1065
General Contractors, Painting Contractors
SUPPLIERS
Silversand Services
Steven Guillory 2827 Barker Cypress Rd Houston, TX 77084 (409) 988-3142
Landscape Contractors, Lawn Maintenance, Holiday Lights & Decorations
Tell Construction & Projects LLC
Elizabeth Meisel 5328 Prudence Dr Houston, TX 77045-5117 (832) 776-0293
General Contractors, Permit Consulting and Service, Remodeling & Repair-Building Contractors, MaintenanceProperty Liability Specialists
Texas Access Works
Maria Flores 20246 Holzwarth Rd #202 Spring, TX 77388 (346) 673-3988
Access Control Systems, Alarm Systems, Gates & Gate-Operating Devices, Home Theater SystemsCCTV, IT Services, Key Control Systems, Parking Lots-Equipment & Supplies, Security Systems Consultant, SMART Technology
Tow Ops Wrecker Service
Faris Salman 4722 W 18th St Houston, Texas 77092 (832) 900-9710
Parking Permits, Towing Service
USA Eagle Carports Inc
Amber Alvey 5700 E Belknap St Haltom City, TX 76117-4139 (817) 788-5395
Carports, Awnings & Canopies
Vector Endeavors
Mj Aguilar PO Box 873
Weslaco, Texas 78599 (956) 907-6320
General Contractors, Maintenance - Property Liability Specialists
ALL SUPPLIER MEMBERS
are listed online at www.haabuyersguide.com, searchable by product/service category or company name.
Portfolio Changes
The following owner/management companies have added the listed properties to their portfolios:
• Arise Equity Management: Hunter's Point Apts, 72 units at 12580 Piping Rock Ln, and Savannah Place Apts, 151 units at 3003 Windchase Blvd.
• Asset Living: Balcara at Meridiana, 114 units at 9901 Kilkenny St in Rosharon.
• Avenue5 Residential: Sylvan at Woodlands, 300 units at 1941 Sawdust Ln in Spring.
• Bo Management: Wildwood Pointe, 50 units at 24094 Sears Ln in Porter.
• Elevation Property Management: Kings Reserve Willowbrook, 359 units at 7575 Willowchase Blvd.
• Elliron Residential: Harmony Park, 273 units at 2625 Harmony Park Crossing in Spring; Orleans at Fannin Station, 338 units at 1818 Fannin; The Bammel, 132 units at 13222 Bammel N Houston Rd; Southfork Lake, 328 units at 3333 Southfork Pkwy in Manvel; Nantucket at Fannin Station, 301 units at 10000 Fannin St; and Charleston at Fannin Station, 316 units at 9779 Fannin Railway.
• FDI Management Group LLC: NHH Avenue C, 120 units at 7520 Avenue C; NHH Gray, 135 units at 2675/2604 Gray St; and NHH Ennis, 102 units at 1887 Ennis St.
• Greystar: Broadstone Creekside, 324 units at 9177 Fry Rd in Cypres; Cypress Heights, 238 units at 16355 1/2 Schiel Ranch Ave in Cypress;
Memorial Creole Apts, 154 units at 10220 Memorial Dr ; The Maddox, 326 units at 1330 Parkwest Green Dr in Katy; and Vista Williams Ranch, 375 units at 1500 Andado Ln in Richmond.
• Hilltop Residential Management: The Emile, 240 units at 4200 Cypress Creek Pkwy.
• Ironbridge Property Management LLC: Hacienda Bonita, 268 units at 14403 Ella Blvd; Casa Colinas, 123 units at 10202 Challenger 7 Dr; Casa Agave, 488 units at 14402 Pavilion Pt; and Apollo Palms, 124 units at 3520 E Nasa Pkwy in Seabrook.
• Kallpa Group LLC: Decker Place, 31 units at 3500 Decker Dr in Baytown.
• Mark-Dana Management of Texas, LLC: Magnolia Trails Apts, 80 units at 31511 Nichols Sawmill Rd in Magnolia.
• MXG Investments LLC: Prospect, 8 units at 3025 Prospect St.
• New Earth Residential, LLC: The Studios at Channelview, 98 units at 17011 E Fy Service Rd in Channelview.
• Oak Leaf Mgmt Co: The View at Millstone, 176 units at 22 Millstone Dr.
• Royal American Management Inc: Villa Del Prado, 118 units at 9313 Tallyho Rd.
• RPM Living: Verbena at Waterview, 368 units at 4924 Waterview Meadow Dr in Richmond, and Rasha at Audubon, 326 units at 39899 Mill Creek Rd in Magnolia.
• Seldin Company: NHH Berry, 180 units at 8855 Mcgallion Rd.
• Shadow Park Apartments LLC: Shadow Park, 168 units at 420 Garland Dr in Lake Jackson.
• SOLAZ Estates LLC: 7305 White Lane Ct, one unit at 7305 White Lane Ct in Pearland.
• SunRidge Management Group Inc: Plantation Park, 238 units at 100 Cactus St in Lake Jackson, and Residence at Lake Jackson, 248 units at 101 Eucalyptus St in Lake Jackson.
• Tarantino Properties Inc: Mira Vista, 352 units at 12803 Northborough Dr.
• THP PM Group LLC: Creekside, 32 units at 22063 FM 1098 Rd in Prairie View, and Panther Quarters, 48 units at 711 Thompson St in Prairie View.
• Tipton Asset Group Inc: Edgewater, 228 units at 514 That Way St in Lake Jackson.
• ZRS Management LLC: The Westover at West Branch, 324 units at 5550 Dancy Rd.
Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.
Get Involved
The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Committee and club members face the challenge of getting involved to carry out the duties and purpose of each club and committee. Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies (i.e. telemarketing, developing handouts, fliers, articles).
To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below.
Education: education@haaonline.org Education Advisory Council NEXT Committee
Government Affairs: govaffairs@haaonline.org
HAA PAC*
Membership: members@haaonline.org
Ambassador ONE Society
Go-Getter Membership Recruitment Club Expo Exhibitor Committee*
Community Outreach: asherbondy@haaonline.org
Community Outreach Committee
Product Service Council*
Resident Relations; resrel@haaonline.org
Resident Relations Committee
*Note: These committees have specific requirements for membership.
Let’s shoot for the stars and SHINE together! Join us for our next Go-Getter Meet & Greet! ✨
DO YOU KNOW A POTENTIAL SUPPLIER MEMBER?
Invite them to this Meet & Greet so they can learn about the benefits of HAA. They’ll get a chance to meet the HAA staff and other members to see what we’re all about to help make their decision that much easier.
WHAT'S IN IT FOR YOU?
A chance to win $1,000 cash! For each new member you recruit this year, you'’l earn a raffle ticket to go into a drawing at the December end of the year meet up. The more you recruit, the more chances you earn to win!
PLUS! At each meeting, win a gift card ($25 to $100) for every new member you recruit this quarter! You’ll also earn recognition at both local and state levels! And $250 cash prize awarded to top recruiter for each quarter!
Click the Go-Getter Corner button at right for tips and tools to get started from your office!
MEETING DETAILS: Thursday, July 9 4 p.m. to 6 p.m. Cottonwood 3422 N Shepherd
Sponsored by Redevelopment Services and Best Plumbing Fee: Complimentary Appetizers and first beverage included!
12:30 p.m. to 1:30 p.m.
• July 15
• October 14
Visit www.haaonline.org/events for details.
A/C Supplies
Century A/C Supply 1 281-530-2859 www.centuryac.com
Electric Contractors
All Power Solutions 25 281-397-1294 www.a-p-s-llc.com
Brandt Electrical A/C & Heating Services 2 281-693-3383 www.brandtelectrical.com
Foundation Repair
Church Foundation Repair 10 713-468-8400 www.churchfoundationrepair.com
General Contractors
MultiFamily Services 50 713-266-9100
RENCON Inside Front Cover, Inside Back Cover 713-666-3636 www.rencon.com
Glass – Plate, Window, Etc.
Ameristar Screen and Glass 21 713-683-6767 www.ameristarglass.com
Paint
Behr Paint 15 800-431-3000 www.homedepot/proxtra.com
Personnel Agency
ASAP Personnel 51 972-432-6667 www.asapdo.com
Plumbing Contractors
AAA Plumbers 5 713-462-4753 www.aaaplumbers.com
Screens
Ameristar Screen and Glass 51 713-683-6767 www.ameristarglass.com
Swimming Pool Service
Poolsure 12 800-858-POOL www.poolsure.com
HAA Products & Services
Rental Credit Reporting 54 713-595-0300 www.haaonline.org/rcr
HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.
Works!
Comprehensive applicant screening tools available today can uncover important background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.
RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.
713-595-0300 • www.haaonline.org a service of in partnership with
MARKET SNAPSHOT
CONCESSIONS
Based on the best combination of rental rate growth and absorption over the past 3 months. There are a total of 42 submarkets in the Houston area.
Concessions are generally represented by three types of specials: move-in, months free, or 昀oorplan. These specials are prorated over a lease term to arrive at a percentage reduction in market or street rents.
Positions
Community
Assistant
Leasing
Maintenance
