Volunteers New Volunteer Leader roles were formalised which gave 11 of the more experienced student volunteers an opportunity to lead their own zone. This aided Guild staff’s ability to communicate key messages, check in on welfare and trouble shoot multiple areas simultaneously. In the lead up to and during O-Week, more emphasis was placed on providing social networking opportunities to volunteers
through events and activities. A key introduction was converting the Athletics Track Club House into a dedicated Volunteer Hub to provide a central location for briefings, breaks and social catch ups following shift completions. These initiatives were very successful in boosting volunteer recognition and satisfaction.
KPIs 2018
2019
2020
Number of volunteers
50
61
65
Volunteer shifts
106
120
110
610
640
Volunteer hours
Highlights • 11 experienced volunteers were recruited as ‘Volunteer Leaders’ providing peer to peer leadership throughout the week • 97% of volunteers had a mostly positive experience and 91% had positive interactions with new students overall • 94% often or always felt positive and full of energy with only 24% experiencing some moments of stress or being outside their comfort zone • 88% agreed they were given enough preparation and training while 91% agreed they were provided with clear communication and direction during the week • 20 of the volunteers were new in 2020 and performed incredibly well jumping straight into the busiest week of the year • 82% of volunteers surveyed believed they were placed in roles which were well suited to their skills and interests
11
