Parts Distribution Guide
Parts Support Services Address 1600 1st Avenue East Milan, IL 61264
Parts Support Services: Hours of Operation All Parts Support Service ExpertConnect Options will be unavailable between 12:00pm and 12:30pm CT Monday to Friday This down time will allow our agents to focus on activities such as continuous improvement training, team meetings, process improvement projects, etc. with the goal of improving overall dealer experience. Reman Engine
Monday to Friday: 7:00 a.m. – 4:30 p.m. CT
Returns (Non-Core)
Monday to Friday:
7:00 a.m. – 4:30 p.m. CT
Overage/Shortage
Monday to Friday:
6:00 a.m. – 4:30 p.m. CT
Post Shipment Support
Monday to Friday:
6:00 a.m. – 4:30 p.m. CT
Order Management Specialist
Monday to Friday: 6:00 a.m. – 8:30 p.m. CT • After hours flash plus will-call support 8:30 p.m. – 6:00 a.m. CT o For afterhours support call 309-886-9122 o ExpertConnect tickets are not supported after hours. Saturday: 7:00 a.m. – 6:00 p.m. CT • After hours flash plus will-call support 6:00 p.m. (Sat) – 6:00 a.m. (Mon) CT o For afterhours support call 309-886-9122 o ExpertConnect tickets are not supported after hours.
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