In every role, at every level, our skills are the threads that connect people, pets, and participants — delivering care with confidence, compassion, and purpose. Together, we grow, we learn, and we serve — skillfully.
Intent
Leadership
Skills-based
Technology
Finance
Marketing
Operations
GRC
Commitment
The intent of GRNSW and GAP Skills Capability Framework is to clearly communicate the Skills expectations of us all, as well as identifying required skill and accountability at all levels.
Each of us contribute and make a difference collectively at various levels of leadership.
GRNSW has intentionally developed a Skill Capability Framework that links our leadership levels to our values. How we operated in our day to day to directly delivering against our Strategic Plan, we will behave with;
✓ Technology
✓ Finance Acumen
✓ Marketing and Media
✓ Operations
✓ GRC
✓ People Management
By clearly outlining levels of individual leadership ownership, our intent is to build an informed and capable workforce that delivers to our People, Pups and Participants.
The Skills Capability Framework establishes a shared language and acts as a common tool to clarify the way in which we as individuals, teams and leaders work.
Practical application of the Skills Capability Framework will be linking to Job Descriptions, Job Advertisement, Performance Reviews, Coaching for Performance, to Rewards and Recognition.
At GRNSW, technology is not just a tool it is a core competency that shapes our vision and drives digital innovation across all levels of leadership.
GRNSW demonstrates key technology skills focused on ethical technology use, ensuring transparency and professionalism in all digital interactions.
GRNSW effectively manages technological change with flexibility and resilience, utilising tools and platforms to maintain consistent, transparent communication.
GRNSW applies digital tools in a way that ensures compliance with legal standards and alignment with organisational values, while fostering trust and accountability through responsible and thoughtful technology usage.
Generalist: Basic understanding and usage of essential technology tools relevant to their role.
Technological tools
Specialist: Support setup, installation and basic troubleshooting of tools. Assist users and monitor tool performance.
Generalist:
Technology Awareness
Data Responsibility
Use internet and digital communication tools appropriately. Participate in digital literacy and cybersecurity training.
Specialist: Follow documentation and protocols for system use or troubleshooting.
Generalist:
Understand and follow data security protocols and enter/manage data accurately.
Specialist: Apply data security measures diligently. Flag and respond to data breaches.
Generalist: Submit tickets using approved channels. Use basic troubleshooting steps.
Technology Issue reporting
EXECUTIVE CEO + Direct Head of Dep
Technology Filing
Specialist: Provide initial technical support and simple resolutions. Receive and categorise reported issues.
Generalist: Navigate shared drives, understanding basic file structure.
Specialist: Support end user with access issues. Track misplaced files. Perform basic integrity checks.
Generalist: Proficient in using specialised tools and software for role.
Specialist: Write simple scripts, set up user roles or configure tools. Participate in system testing and deployment. Perform system administration.
Generalist:
Strong understanding of the Technology tools within their team and how their integration.
Specialist: Stay current with emerging technologies in the racing industry. Create and distribute technology updates to organisation.
Generalist: Provide guidance on ethical data use and ensure team compliance.
Specialist: Implement checks to prevent unauthorised data access. Coach on responsible data management
Generalist: Assist team with troubleshooting and issue identification.
Specialist: Monitor ticket queues and ensure prompt resolution Coach IT staff on root cause analysis and response quality
Generalist: Maintain team files, access and ensure consistent labelling.
Specialist: Verify file storage compliance Oversee storage policies for structured filing.
Generalist: Expert-level knowledge of all relevant tools and leads their effective use in projects.
Specialist: Advise teams on appropriate tool use. Implement new technologies to improve operational efficiency.
Generalist: Lead department-level tool selection, rollout, and training.
Specialist: Implement technology to enhance team productivity and operational efficiency. Ensure systems are used consistently and securely.
Generalist: Implement data security measures within team ensuring data protection.
Specialist: Manage data integrity and ensure compliance with security protocols. Design data security frameworks.
Generalist: Coordinate with IT teams for software upgrades and troubleshooting.
Specialist: Investigate root causes and develop long term solutions. Develop knowledge base articles and training for users.
Generalist: Implement consistent filing structures across the department.
Specialist: Coordinate with other departments to support cross-functional data access.
Generalist: Strategic oversight of tool usage across the organisation.
Specialist: Oversee the integration of technology in race operations and management. Ensure data quality, accessibility, and security.
Generalist: Advocate for technology that improve animal welfare and racing integrity.
Specialist: Partner with other departments to embed digital thinking. Guide IT team in aligning efforts with business needs.
Generalist: Embed data responsibility in organisational culture.
Specialist: Coordinate audits and corrective actions. Ensure IT infrastructure supports responsible data management
Generalist: Advocate for improvements to tech issue resolution.
Specialist: Align IT support structure with business needs. Maintain proactive systems for issue detection; facilitate highlevel technical support.
Generalist: Drive organisation-wide initiative to optimise file management.
Specialist: Integrate enterprise file and document management strategies into IT roadmaps.
Generalist: Partner with IT to support change initiatives related to tool adoption.
Specialist: Lead technology programs to enhance race operations, customer experience, and data management. Oversee organisational frameworks, and policies that support innovation.
Generalist: Acts as a digital change agent within their department.
Specialist: Shape enterprise architecture and digital frameworks. Set digital strategy, policy, and investment priorities. Oversee programs that drive transformation.
Generalist: Champion data ethics and compliance across the business.
Specialist: Drive organisational accountability for data ethics through clear frameworks, policies, and programs.
Generalist: Engage directly in major incidents that affect business operations. Specialist: Oversee IT service management strategy through aligned frameworks and policies. Implement technology crisis management programs.
Generalist: Ensure data governance policies are aligned with strategic vision and regulatory requirements.
Specialist: Define strategic direction for digital content and records management through effective frameworks, policies, and programs.
System Optimisation
Cybersecurity Practices
Generalist: Use system tools efficiently. Provide user feedback to supervisors or IT.
Specialist: Identify inefficiencies in code or system configurations. Monitor performance metrics and logs for system health.
Generalist:
Follow security protocols and data protection policies. Report phishing attempts or suspicious activity.
Specialist: Knowledge of firewalls, antivirus, SIEM tools. Monitor systems for vulnerabilities
Generalist: Monitor systems to improve experience. Encourage team to adopt optimal system usage practices.
Specialist: Lead system performance tuning and configuration refinement. Respond proactively to system inefficiencies.
Generalist: Ensure team compliance with cybersecurity policies.
Specialist: Maintain security measures, actively identify vulnerabilities, and report risks. Lead incident investigations and documentation
Generalist: Review system usage data and staff feedback to propose improvements.
Specialist: Oversee end-to-end system analysis and continuous improvement plans Ensure training materials and SOPs are current.
Generalist: Embed cybersecurity awareness into team routines and onboarding.
Specialist: Oversee security assessments and response protocols. Balance business functionality with security controls.
Generalist: Sponsor initiatives to upgrade, integrate, or streamline systems.
Specialist: Develop frameworks for performance benchmarking and system health audits. Align optimisation roadmaps with enterprise architecture.
Generalist: Ensure department readiness for audits, breaches and policy compliance.
Specialist: Develop policies on data classification, access, and retention. Lead vendor risk assessments and audits.
EXECUTIVE
CEO + Direct Head of Dep
Generalist: Set strategic priorities for enterprise system optimisation
Specialist: Lead digital modernisation and optimisation strategy across the organisation through structured frameworks, policies, and programs.
Generalist: Own enterprise cybersecurity strategy and accountability.
Specialist: Set cybersecurity governance, frameworks, policies, and enterprise risk programs. Brief the Board on threat posture and breach readiness.
Digital Collaboration
Software Integration
Generalist: Use collaboration tools for daily tasks. Follow digital etiquette. Specialist: Share technical information in team channels. Use digital tools to coordinate with peers on tasks or tickets.
Generalist: Use integrated systems correctly in daily work Understand how actions in one system may affect others.
Specialist: Troubleshoot sync failures and data mapping issues. Document integration logic and ensure proper error handling
Generalist: Uses company IT systems effectively. Report IT issues and follow basic IT policies.
Specialist: Install, configure and maintain IT infrastructure
Troubleshoot and resolve infrastructure-related issues.
Generalist: Coordinate meetings, task tracking and document sharing effectively
Specialist: Guide the team in consistent use of platforms. Coordinate agile ceremonies or digital project syncs efficiently
Generalist: Coordinate integration workflows across multiple systems and ensure data consistency.
Specialist: Oversee integration projects and ensure alignment with business requirements. Work with vendors to fix integration issues.
Generalist: Ensure team adheres to infrastructure use policies.
Specialist: Oversee day-to-day infrastructure operations and support team activities
Coordinate small- to midscale infrastructure projects
Generalist: Lead hybrid/remote collaboration, ensuring engagement.
Specialist: Lead collaborative IT projects involving multiple business units Drive adoption of integrated toolchains across teams.
Generalist: Collaborate with IT or vendors to align system capabilities with operational needs
Specialist: Coordinate integration roadmap across multiple teams. Balance performance, cost, and complexity of integration approaches.
Generalist: Collaborate with IT to ensure infrastructure supports departmental goals.
Specialist: Evaluate infrastructure health and drive continuous improvement initiatives
Generalist: Promote digital etiquette and collaboration across departments.
Specialist: Adopt digital collaboration tools organisation-wide. Oversee cross-functional collaboration platforms.
Generalist: Support cross-functional alignment on key system integrations.
Specialist: Define enterprise architecture strategy that supports scalable integration Oversee master data governance and crossplatform alignment
Generalist: Advocate for resilient, scalable infrastructure aligned to business strategy.
Specialist: Align infrastructure strategy with enterprise architecture and digital goals. Lead hybrid/cloud infrastructure planning.
Generalist: Ensure digital collaboration supports agility, innovation, and inclusion
Specialist: Define the digital collaboration strategy through supporting frameworks, policies, and programs.
Generalist: Set enterprise vision for digital tool interoperability Specialist: Set strategic direction for systems interoperability and platform consolidation through aligned frameworks, policies, and programs.
Generalist: Champion enterprise resilience through infrastructure modernisation
Specialist: Set the strategic direction for IT infrastructure investment through guiding frameworks, policies, and programs, ensuring support for innovation, growth, and resilience.
At GRNSW, finance expertise is more than just a skill it’s a critical foundation to our strategic decision-making, driving growth, sustainability, and aligning resources to achieve long-term success.
GRNSW adopts a proactive and integrated approach to financial management, ensuring fiscal responsibility, strategic alignment, and long-term value creation at every level.
GRNSW embeds robust financial frameworks that uphold transparency, accountability, and evidence-based decision-making. Financial practices are regularly reviewed and refined to remain aligned with changing economic conditions, regulatory obligations, and corporate objectives, fostering a culture of financial integrity, resilience, and sustainable performance.
Financial Literacy
Financial Planning and Analysis (FPandA)
Generalist:
Use basic financial data to complete tasks responsibly Specialist: Apply accounting principles in daily financial operations. Support accurate recordkeeping, invoicing, and reporting.
Generalist:
Understand basic budget concepts relevant to role.
Specialist: Prepare accurate financial reports, variance analyses, and forecasts Apply FPandA tools and software effectively
Generalist: Understand the importance of cost efficiency and resource value.
Investment and Capital Allocation
Specialist: Prepare reports and data visualisations for capital review processes Understand key metrics like NPV, IRR, payback period
Generalist: Follow organisational policies to minimise compliance risks.
Risk Management
Specialist: Support accurate documentation and internal control execution Raise concerns related to financial integrity or compliance
Generalist:
Follow procedures for handling payments, reimbursements and receipts.
Specialist: Manage daily cash positioning and reconciliations. Monitor bank accounts and liquidity.
Generalist: Support team understanding of financial impacts Specialist: Review team output for accuracy and compliance Support audits and internal controls
Generalist: Support team budget adherence and expense tracking.
Specialist: Analyse financial performance trends and variances. Oversee the production of budgets, forecasts, and financial models.
Generalist: Evaluate team needs with financial efficiency in mind.
Specialist: Review investment proposals and ensure financial accuracy Guides teams in cost estimation and capital justification processes.
Generalist: Identify and monitor risks within team operations.
Specialist: Review financial processes for control effectiveness Coach team on mitigating financial and operational risks.
Generalist:
Ensure timely and accurate inputs that affect departmental cash activity
Specialist: Oversee treasury operations and compliance with banking procedures. Coordinate short-term cash forecasts.
Generalist:
Create and monitor departmental budgets. Specialist: Manage budgeting processes and financial forecasting. Collaborate with other departments to align financial goals.
Generalist: Develop department-level budgets. Analyse budget vs actuals and report key variances
Specialist: Manage FPandA processes and timelines across business units
Lead detailed financial analysis, identifying risks
Generalist: Partner with finance to ensure proposals align with ROI expectations
Specialist: Present detailed investment justifications to senior leadership. Lead financial evaluation of major capital projects.
Generalist: Partner with finance, legal, or compliance to address cross-functional risks.
Specialist: Lead financial risk assessments across budgeting, forecasting and reporting. Coordinate internal and external audits.
Generalist: Coordinate with finance to ensure proper cash timing for team needs
Specialist: Lead cash flow forecasting, liquidity analysis and cash optimisation. Manage debt servicing and investment of excess cash.
Generalist:
Balance financial risks and opportunities in strategy execution
Specialist: Set financial goals and KPIs across departments. Lead financial strategy development and risk management
Generalist:
Lead financial planning aligned with strategic goals
Specialist:
Develop and enforce FPandA frameworks and governance Partner with senior management to inform strategic decisions.
Generalist: Ensure investments align with departmental strategy and performance targets
Specialist: Lead capital planning and performance tracking Communicate portfolio health and capital deployment insights to leadership.
Generalist:
Lead risk identification and mitigation within their department.
Specialist: Partner with other functions to manage enterprise risk impacts on finance.
Lead risk-adjusted planning, forecasting, and scenario analysis.
Generalist:
Anticipate and plan for cash requirements related to strategic initiatives.
Specialist: Develop treasury strategy and oversee liquidity risk management. Guide capital structure decisions and long-term cash planning.
CEO + Direct Head of Dep
Generalist: Set financial vision and goals aligned with organisational strategy. Specialist: Set enterprise-wide financial strategy and governance. Communicate financial performance to stakeholders and board.
Generalist: Drive corporate FPandA strategy and investorfacing planning.
Specialist: Set FPandA vision and enterprise financial planning standards. Communicate financial insights to boards and investors.
Generalist: Balance financial, operational, and strategic risk across portfolios. Specialist: Set capital investment philosophy and thresholds. Optimise portfolio mix based on returns, risk, and strategic alignment
Generalist: Balance opportunity and risk in strategic and financial decision-making.
Specialist: Define the financial risk framework aligned with business strategy Report risk insights and mitigation plans to the board and stakeholders.
Generalist: Support enterprise liquidity planning and financial risk discussions.
Specialist: Define enterprise treasury policy, structure, and controls. Ensure cash supports business continuity, growth, and shareholder returns.
Accounting Principles
Generalist: Follow procedures for submitting accurate financial data Specialist: Ensure accuracy in accounts payable / receivable, fixed assets or general ledger tasks. Follow standard accounting policies and deadlines rigorously.
Generalist:
Understand how their role contributes to overall financial health Specialist: Support budgeting and cash flow analysis. Prepare basic reports on sales, margins, and project performance.
Generalist: Participate in required compliance and ethics training.
Specialist: Apply compliance standards to financial operations
Maintain accurate records to support audit and reporting requirements.
Generalist: Follow budgetary guidelines and cost control measures
Strategic Financial Decision-Making
Specialist: Collect and report financial data for decisionmaking. Identify trends and flags potential financial risks.
Generalist: Adheres to digital document protocols.
Financial Technology (FinTech)
Specialist: Apply fintech tools for data analysis, reporting, and transactions Ensure compliance with fintech-related regulations and controls.
Generalist: Understand basic payroll processes relevant to their role
Payroll / Workforce Planning
Specialist: Process payroll transactions accurately and timely.
Ensure compliance with tax, benefits, and regulatory requirements.
Generalist: Review team financial transactions for accuracy and timeliness Specialist: Review financial entries for compliance with accounting standards. Support monthly, quarterly, and annual closing processes.
Generalist: Align operational decisions with financial priorities. Specialist: Oversee analysis of financial performance, KPIs, and capital needs. Collaborate with crossfunctional teams on cost control and efficiency.
Generalist: Ensure team members are aware of and comply with relevant policies
Specialist: Prepare documentation for audits and compliance checks Provide training and guidance on compliance in financial processes.
Generalist: Monitor team budget adherence and resource utilisation
Specialist: Lead budgeting and forecasting analysis. Collaborate with business units to support strategic goals.
Generalist: Encourage team adoption of fintech tools
Specialist: Oversee fintech-driven financial processes and workflow automation. Train teams on fintech platforms and regulatory updates.
Generalist:
Ensure team compliance with payroll policies and deadlines
Specialist: Manage payroll team and workflow to meet deadlines.
Support workforce planning data collection and reporting.
Generalist: Work with finance team to ensure cost allocations and expense coding are accurate Specialist: Manage full-cycle accounting processes and ensure accuracy of financial statements. Lead internal reviews and audit preparation.
Generalist: Participate in capital planning, forecasting, and ROI assessments Specialist: Lead financial planning and analysis, including capital strategy. Advise leadership on financial risks and returns.
Generalist: Champion ethical behavior in daily decision-making and leadership.
Specialist: Manage internal controls, risk assessments, and regulatory reporting. Lead remediation of noncompliance issues within the finance function
Generalist: Partner with finance to develop business cases and forecast impacts
Specialist: Advise leadership on investment and funding decisions
Develop financial models and scenario analyses.
Generalist: Collaborate with IT and finance to deploy fintech innovations.
Specialist: Lead integration of fintech across finance functions. Evaluate fintech innovations for strategic financial impact.
Generalist: Analyse workforce data to support staffing and budgeting decisions
Specialist: Lead payroll operations and compliance audits. Collaborate with finance and HR on budgeting and headcount strategies.
Generalist: Support audits and financial reviews with relevant functional documentation Specialist: Oversee audit readiness, compliance reporting, and financial accuracy. Develop accounting policies aligned with regulatory standards.
Generalist: Oversee resource allocation and business unit financial performance.
Specialist: Develop corporate finance strategy across capital allocation, debt, and equity planning
Generalist: Support implementation of enterprise-wide compliance programs.
Specialist: Partner with legal and risk teams to address regulatory changes Oversee financial compliance with external regulations.
Generalist: Lead financial planning aligned with strategic goals
Specialist: Oversee complex analyses including capital projects and portfolio management.
Generalist: Champion fintech strategy and transformation initiatives.
Specialist: Oversee risk management and data governance Drive collaboration with fintech ecosystems and innovation hubs
Generalist:
Balance workforce capacity, costs, and talent development initiatives.
Specialist: Design and implement payroll and workforce planning policies. Provide strategic insights on workforce capacity, costs, and productivity.
Generalist: Oversee financial stewardship and align business strategy with financial integrity. Specialist: Oversee risk management, financial transparency, and regulatory compliance at the enterprise level
Generalist: Align business growth with financial sustainability and shareholder value Specialist: Lead enterprise-wide financial strategy, shareholder communication, and investor relations.
Generalist: Drive a culture of integrity, transparency, and accountability Specialist: Establish the strategic direction for ethics and compliance. Report compliance status and material issues to the board.
Generalist: Lead the finance function in shaping company-wide decision-making culture Specialist: Set the framework for financial decision-making. Lead investor relations and external financial communications
Generalist: Align financial systems with business growth.
Specialist: Champion fintech investments and emerging technologies. Set enterprise fintech agenda aligned with business strategy.
Generalist: Align payroll and staffing plans with long-term business objectives.
Specialist: Define enterprise payroll and workforce planning strategy.
Lead investment in payroll technology and workforce analytics tools.
At GRNSW, we see marketing and media as essential tools for telling our story, growing our reach, and building meaningful connections with our people, partners, and communities. GRNSW upholds the highest standards of creativity, innovation, and strategic alignment in its marketing and media skills. GRNSW ensures that decisions are made with a focus on audience engagement, brand consistency, and long-term growth. Marketing and media practices are executed with transparency, adaptability, and collaboration, aligning with organisational values, market trends, and consumer expectations. This approach fosters the development of a skilled marketing team that builds trust and delivers a strong, impactful brand presence across all platforms, ensuring that the organisation remains competitive and resonates with its audience.
Brand Management and Positioning
Generalist: Understand brand values and represent them in communications. Specialist: Execute brand guidelines in marketing materials and communications Support brand research and competitive analysis.
Generalist: Coach team members on brand-aligned communication Specialist: Lead team in executing brand positioning tactics. Track brand performance metrics and reporting.
SENIOR LEADERS EXECUTIVE
CEO + Direct Head of Dep
Customer Experience Design and Engagement Optimisation
Generalist: Deliver courteous, responsive, and consistent service Specialist: Support implementation of CX tools and engagement platforms. Conduct customer research, journey mapping, and feedback analysis
Integrated Content Planning and Campaign Oversight
Generalist: Understand the basics of content strategy and campaign goals. Specialist: Create content aligned with strategic briefs and brand voice. Support campaign asset development and scheduling.
Market Intelligence and Strategic Insight Development
Generalist: Collect relevant data from customer interactions and market sources. Specialist: Collect, validate, and report on market and competitor data Use analytical tools to identify patterns and trends.
Generalist: Understand basic marketing operations compliance requirements
Marketing Operations, Governance and Transformation
Specialist: Support data management, campaign tracking, and compliance checks.
Generalist:
Coach team to enhance customer interactions and service quality Specialist: Manage CX projects and team delivery of engagement initiatives. Analyse data to monitor and report on customer experience metrics.
Generalist: Coordinate team tasks to support content and campaign activities.
Specialist: Manage content teams and coordinate production workflows. Track content performance and provide feedback to creators.
Generalist: Facilitate team input into market intelligence initiatives.
Specialist: Manage intelligence team and workflow to meet analysis deadlines. Collaborate with business units to tailor intelligence outputs.
Generalist: Ensure team compliance with marketing policies
Specialist: Manage marketing operations team and workflow to ensure quality Monitor marketing metrics and governance adherence.
Generalist: Collaborate with marketing to support brand campaigns.
Specialist: Integrate brand positioning into product and marketing plans Develop and refine brand strategies based on market data.
Generalist: Analyse customer feedback to identify improvement opportunities Specialist: Develop customer experience strategies and improvement plans Partner with marketing, sales, and service teams for seamless CX.
Generalist: Develop content calendars aligned with marketing plans.
Specialist: Design integrated content plans based on audience insights and goals
Oversee multi-channel campaign rollouts and coordination
Generalist: Coordinate crossfunctional intelligence gathering and sharing. Specialist: Develop frameworks for competitive and market analysis Recommend data sources, tools, and KPIs to track market shifts.
Generalist: Manage cross-team collaboration for campaign execution.
Specialist: Develop marketing governance policies Coordinate with IT, finance, and compliance for integrated operations.
Generalist: Align brand strategy with corporate vision and customer experience.
Specialist: Drive brand innovation and long-term positioning strategies Manage brand architecture for market competitiveness.
Generalist:
Lead CX initiatives and integrate feedback loops across departments. Specialist: Oversee enterprise-wide CX design, measurement, and optimisation. Integrate customer insights into product and service innovation.
Generalist:
Lead integrated content strategy linked to organisational goals.
Specialist: Develop innovative content strategies that drive engagement.. Lead cross-departmental efforts to maximise campaign reach.
Generalist: Guide organisational response to market opportunities and threats Specialist: Influence leadership through strategic foresight and recommendations. Integrate external data with internal performance metrics
Generalist: Ensure marketing alignments with enterprise architecture. Specialist: Drive operational transformation within the marketing function. Lead process transformation to improve ROI.
Generalist: Set overarching brand strategy and vision.
Specialist: Lead brand governance and cross-functional brand leadership Engage with key stakeholders to enhance brand equity and value.
Generalist: Oversee enterprise-wide customer experience strategy aligning with business outcomes.
Specialist: Define the vision and governance for customer experience excellence. Align CX strategy with overall business objectives and brand promise.
Generalist: Set the overarching content strategy, align with business goals and customer experience.
Specialist: Define enterprise content vision campaign oversight. Measure and report on content marketing ROI and brand impact.
Generalist: Set vision for enterprisewide market intelligence capability. Specialist: Shape enterprise marketing strategy with data-led intelligence. Ensure alignment with corporate goals and innovation agendas.
Generalist: Lead long-term transformation across platforms, people, and processes. Specialist: Lead digital marketing transformation, governance investment. Govern enterprise-wide marketing compliance.
INDIVIDUAL OWNER SUPERVISOR MIDDLE MANAGERS SENIOR LEADERS EXECUTIVE
Integrated Marketing Strategy and Planning
Digital Marketing Execution and Optimisation
Generalist: Follow campaign briefs and brand guidelines.
Specialist: Support development of marketing plans and campaign briefs
Assist in market research and competitive analysis to inform strategy.
Generalist: Follow brand guidelines and digital policies
Specialist: Execute digital campaigns across platforms Analyse basic campaign data and reports performance.
Generalist: Coordinate team efforts to align with marketing plans. Specialist: Lead small teams to develop tactical marketing plans. Coordinate crossfunctional input for integrated marketing efforts.
Generalist: Coordinate team tasks related to digital campaign execution
Specialist: Manage digital marketing team workflow. Conduct A/B testing and adjust campaigns accordingly.
Generalist: Collaborate across functions to integrate marketing initiatives.
Specialist: Design comprehensive marketing strategies Oversee budgeting, resource planning, and performance measurement.
Generalist: Oversee execution of digital campaigns aligned with strategy.
Specialist: Use advanced analytics to refine and improve ROI Design and implement multi-channel digital marketing campaigns.
Generalist: Lead development of cross-channel marketing strategies.
Specialist: Lead competitive positioning and market opportunity identification Guide innovation in marketing models and decision-making.
Generalist:
Lead digital marketing program execution and cross-channel integration.
Specialist: Oversee analytics frameworks and attribution models Align digital marketing with business goals.
Content Development and Brand Communication
Generalist: Understand brand values and communication tone.
Specialist: Create original content consistent with brand voice. Use content management tools effectively
Generalist:
Performance Measurement and ROI Analysis
Support routine reporting and assist in data validation
Specialist: Track campaign metrics using basic tools. Assist in calculating ROI and performance metrics. Collect performance data from digital and offline campaigns.
Communication and PR
Intellectual Property and Media Law Compliance
Generalist: Share messages using approved language.
Specialist: Collect and report data on PR activities
Use media monitoring tools and basic analytics software.
Generalist: Follow company policies on IP and media use.
Specialist: Support review of content and contracts for IP and media law compliance.
Generalist: Guide team in producing brand-aligned content.
Specialist: Manage content creation teams and workflows Ensure adherence to brand guidelines and quality standards.
Generalist: Monitor team progress against campaign goals and KPIs.
Specialist: Manage analytics workflow for marketing and media campaigns Develop methods to measure campaign effectiveness and ROI.
Generalist: Monitor team communication efforts against defined KPIs.
Specialist: Manage reporting and analysis of campaigns. Provide detailed analysis to inform decisions.
Generalist: Develop content plans that reflect brand strategy.
Specialist: Oversee content performance measurement Collaborate with marketing and product teams for cohesive messaging.
Generalist: Analyse team and campaign performance data to identify areas for improvement.
Specialist: Lead advanced ROI modeling and scenario analysis for campaigns Provide strategic recommendations based on data insights.
Generalist: Analyse communication and PR campaign performance data
Specialist: Lead projects and ensure messaging consistency. Align teams around shared deliverables.
Generalist: Lead brand communication strategy and content innovation.
Specialist: Drive content innovation across platforms Lead partnerships and external communications to enhance brand.
Generalist: Integrate performance metrics into strategic planning and team objectives.
Specialist: Advise leadership on priorities based on measurement insights. Lead data governance and quality assurance initiatives.
Generalist: Manage communications and strategic alignment.
Specialist: Facilitate executive-level communication. Develop policies for effective communication.
Generalist: Align marketing strategy with corporate mission, brand, and growth plans.
Generalist: Provide guidance on correct use of copyrighted materials. Specialist: Develop guidelines and checklists for IP and media law adherence. Conducts investigations for potential violations.
Generalist: Develop team processes to ensure IP and media law compliance.
Generalist:
Lead initiatives to mitigate legal risks and protect IP assets.
CEO + Direct Head of Dep
Specialist: Define enterprise marketing strategy and strategic processes Engage stakeholders to foster a culture of strategic marketing excellence.
Generalist: Set vision and investment priorities for digital marketing excellence Specialist: Invest in technology, talent, and partnerships to scale digital capabilities. Champion data-driven culture.
Generalist: Collaborate with leadership on key messaging.
Specialist: Define brand communication strategy Ensure brand consistency and competitive differentiation.
Generalist: Oversee ROI-focused decision-making and performance tracking.
Specialist: Drive a culture of datadriven decision making and continuous campaign optimisation. Represent marketing performance at the highest levels.
Generalist: Set enterprise-wide standards for communication and PR.
Specialist: Define enterprise communication measurement strategy and ROI standards.
Generalist: Ensure marketing strategies align with legal and ethical frameworks.
Specialist: Define organisational vision and strategy for IP and media law compliance. Leading Self
Specialist: Manage content licensing, IP clearance and rights negotiation processes. Advise leadership on legal risks strategies.
Specialist: Oversee enterprise IP strategy and media law compliance programs. Engage with external legal counsel as needed
At GRNSW, operational excellence drives efficiency, continuous improvement, and exceptional service, benefiting our people, partners, and animals.
GRNSW upholds operational excellence by prioritising efficiency, accountability, and continuous improvement. All operational decisions are driven by data insights, sustainability considerations, and strategic resource use. Operations are underpinned by a culture of integrity, responsiveness, and cross-functional collaboration, ensuring alignment with organisational objectives, regulatory requirements, and stakeholder expectations. This approach strengthens resilience, improves service delivery, and enables scalable, long-term success across all business functions.
Operational Process Design and Optimisation
Stakeholder and Partner Relationship Management
Generalist: Support daily operational tasks and process adherence.
Specialist: Report process issues, bottlenecks, or inefficiencies. Assist in tracking KPIs and operational metrics.
Generalist: Understand key stakeholders and partners relevant to their role
Specialist: Maintain updated contact lists and CRM entries. Support relationship management activities and communication
Generalist: Coach team members on process compliance and efficiency Specialist: Manage operational workflows and improvement projects. Monitor KPIs to track process effectiveness.
Generalist: Monitor team interactions with stakeholders for professionalism and effectiveness
Specialist: Manage relationship management team and workflows. Coordinate feedback loops and provide regular updates to internal teams.
Generalist: Lead process optimisation initiatives for specific functions or regions. Specialist: Design and implement optimised operational processes. Align process changes with business goals.
Generalist: Develop strong relationships with key stakeholders
Specialist: Lead negotiation and conflict resolution with partners and stakeholders Report on stakeholder KPIs, satisfaction, and engagement trends.
Generalist:
Oversee crossdepartmental process design and continuous improvement.
Specialist: Integrate process optimisation with technology and automation strategies.
Generalist: Oversee stakeholder and partner relationship strategies
Specialist: Build strategic alliances aligned with long-term business goals
Ensure compliance and ethical standards in all relationship activities.
Generalist: Define and drive the strategic operational process and efficiency initiatives across the organisation.
Specialist: Define strategic vision for operational excellence and process innovation.
Generalist: Champion strategic alliances and high-level relationship cultivation.
Specialist: Define strategic vision for stakeholder and partner relationship management Allocate resources to develop and sustain key partnerships.
Performance and Risk Management
Generalist: Follow policies and procedures designed to manage risk. Specialist: Support risk identification, assessment, and reporting processes Assist in collecting data on performance and risk indicators.
Generalist: Monitor team adherence to risk management practices. Specialist: Manage risk management activities within teams or units Develop risk mitigation plans and monitor their effectiveness.
Generalist: Align team output with compliance and strategic performance targets. Specialist: Conduct comprehensive risk assessments and scenario analyses Advise leadership on risk exposure and mitigation strategies.
Generalist: Integrate risk assessments into strategic planning.
Specialist: Manage operational risk across teams and develop mitigation strategies. Ensure key risk indicators are aligned with business goals.
Operations and Transformation Leadership
Resource and Workforce Planning
Generalist: Understand their role within broader operational goals and changes
Specialist: Support transformation projects and process improvements. Uses tools to track progress.
Generalist: Adhere to schedules, rosters, and task allocations
Specialist: Assist in data collection and analysis of workforce trends
Support scheduling, staffing models, and basic reporting
Generalist: Lead team through operational changes and transitions smoothly Specialist: Implement operational improvements and initiatives. Coordinate operational enhancements within project scope.
Generalist: Plan day-to-day team schedules and resources effectively Specialist: Prepare workforce utilisation and gap analysis reports. Forecast short-term staffing needs based on demand cycles.
Generalist: Align team operations with strategic change initiatives.
Specialist: Design and lead operational transformation programs Measure ROI and risk associated with transformation initiatives.
Generalist: Align team capacity and resources with business plans and priorities. Specialist: Manage workforce cost, utilisation, and efficiency trade-offs. Coordinate with HR, finance and managers on hiring needs.
Generalist:
Oversee business unit operational strategy and transformation projects Specialist: Develop long-term operational transformation strategies Lead cross-functional collaboration to embed organisation-wide change.
Generalist:
Oversee strategic workforce and resource plans across departments Specialist: Optimise resource utilisation and workforce planning across regions or departments. Develop strategies to close capability gaps.
Generalist: Integrate performance and risk reporting into executive decision making.
Specialist: Drive integration of risk and performance management into corporate governance.
Generalist: Set enterprise-wide operational transformation vision and priorities. Specialist: Champion innovation, continuous improvement, and sustainable impact organisation-wide.
Generalist:
Build a resilient, inclusive, and future-ready workforce ecosystem. Specialist: Set vision and policies for workforce planning and optimisation. Ensure planning processes enable innovation, resilience, and operational excellence.
Supply Chain and Inventory Management
Budgeting and Cost Control
Generalist: Understand procedures for handling, storing, and tracking materials.
Specialist: Monitor and update inventory systems and records.
Assists with supplier coordination, purchasing, and demand forecasting.
Generalist:
Follow expense policies and procedures.
Specialist: Prepare budget data, reports, and reconciliations. Support business units with budget entry and cost tracking.
Logistics Management
Operational Data
Analysis and Reporting
Operational Audits and Compliance
Generalist: Follow procedures for handling and transporting goods Specialist: Coordinate shipments and track logistics KPIs. Maintain accuracy in transportation logistics documentation
Generalist: Understand basic data relevant to role Specialist: Collect and validates operational data using appropriate tools. Prepare routine reports and dashboards.
Generalist: Follow operational guidelines and standards consistently.
Specialist: Conduct audit fieldwork, data collection, and compliance checks accurately. Document findings and support audit reporting.
Generalist: Ensure accurate documentation and compliance with inventory policies.
Specialist: Manage supply chain operations, ensure compliance policies. Prepare reports on stock accuracy, wastage, and fulfillment rates.
Generalist: Monitor team expenses and ensures they align with budget constraints.
Specialist: Manage the budgeting calendar for assigned areas. Ensure accurate and timely financial reporting.
Generalist: Ensure team compliance with safety, timing, and documentation standards.
Specialist: Analyse logistics data to improve performance. Assist in selecting and negotiating freight rates.
Generalist: Review team data to monitor performance.
Specialist: Analyse operational data to identify inefficiencies and performance trends. Design reports for middle management.
Generalist: Facilitate audit activities within the team.
Specialist: Lead audit engagements and compliance reviews for specific areas. Coach team members on audit standards and compliance practices.
Generalist: Develop team-level plans for stock optimisation and resource alignment.
Specialist: Develop and implement inventory control policies and procedures. Balance cost, service levels, and inventory turnover to optimise supply chain performance.
Generalist:
Develop and manage team budgets.
Specialist: Develop and manage operational budgets and forecasts. Lead cost reduction projects and review operational spending.
Generalist: Manage logistics schedules, routing, and resource allocation for efficiency.
Specialist: Develop logistics policies. Manage third-party logistics and transport partners.
Generalist: Analyse operational data to identify opportunities
Specialist: Lead development of reporting frameworks. Work with department heads to define key metrics.
Generalist: Oversee departmental compliance with operational policies.
Specialist: Develop audit programs and compliance monitoring plans. Analyse audit results and recommend improvements
Generalist:
Oversee supply chain strategy within a business unit or function.
Specialist: Develop and lead enterprise-wide supply chain strategies. Align supply chain KPIs with financial and operational goals.
Generalist:
Align operational budgets with financial strategies.
Specialist: Oversee enterprise budgeting strategy and cost control initiatives. Provide leadership reporting on operational financial performance.
Generalist: Lead logistics strategy within business units
Specialist: Lead large-scale logistics networks and crossfunctional coordination. Define and execute logistics strategy to support business growth.
Generalist: Oversee enterprise data analysis and reporting frameworks.
Specialist: Integrate operational data with financial and market data for holistic insights.
Generalist: Review and act on audit reports to enhance controls.
Specialist: Lead operational audit strategy and compliance roadmap. Partner with teams for operational compliance.
Generalist: Align supply chain functions with organisational goals. Specialist: Set global supply chain vision and governance structures. Champion strategic sourcing, digital supply networks, and agile logistics.
Generalist: Ensure financial planning aligns with long-term strategy and performance goals.
Specialist: Define the organisation's financial planning, budgeting, and resource allocation strategy.
Generalist: Integrate logistics with operational, financial and customer strategies.
Specialist: Set logistics vision, policy and strategy. Represent logistics function in executive decision making.
Generalist: Ensure alignment of analytics with customer satisfaction, productivity and profitability goals.
Specialist: Set the governance for organisational data analytics.
Generalist: Integrate audit and compliance insights into strategic decision making.
Specialist: Drive culture of accountability, transparency, and continuous improvement. Oversee audit readiness and regulatory reporting.
Licensing and Legal Obligations
Generalist: Comply with internal policies and external legal obligations.
Specialist: Support tracking and documentation of licensing and legal requirements. Assist in compliance monitoring and reporting.
Generalist: Ensure team tasks comply with licensing terms.
Specialist: Coordinate license applications, renewals and regulatory submissions. Conduct training and awareness sessions for staff.
Generalist: Oversee departmental compliance with licensing frameworks.
Specialist: Develop compliance policies and training materials.
Lead internal audits and implement remediation plans.
Generalist: Lead business unit adherence to all licensing and legal obligations.
Specialist: Drive continuous improvement in compliance management and reporting.
Generalist: Ensure organisational accountability and transparency in licensing.
Specialist: Define legal and licensing strategy and governance frameworks. Provide counsel to the board on legal risks.
At GRNSW, governance, risk, and compliance anchors our organisation in integrity.
Effective GRC does more than foster accountability, it provides confidence in management practices and decision-making for our people , stakeholders, and communities.
GRNSW adopts a proactive and integrated approach to governance, risk management, and compliance, ensuring ethical conduct, regulatory adherence, and strategic oversight.
GRNSW embeds robust frameworks that support transparency and informed practices and ways of working at all levels.
GRC practices are continuously monitored and refined to align with evolving laws, industry standards, and stakeholder interests, fostering a culture of integrity, resilience, and sustainable performance.
Risk Assessment and Management
Generalist: Follow SOPs to avoid safety or quality risks. Specialist: Support risk identification and data collection. Assist with policy or control documentation. Review basic checklists for audits.
Generalist: Monitor team adherence to safety, security, or quality standards. Specialist: Track team compliance KPIs. Maintain risk-related logs and flag anomalies.
Generalist: Lead a departmental review of process risk. Specialist: Lead department-level risk assessments. Develop and monitor risk mitigation plans. Interface with internal auditors and compliance teams.
Generalist: Promote a risk-aware culture across departments. Specialist: Oversee organisational risk assessments and mitigation strategies. Interpret new regulations and advise on impact
Level 9-10
Generalist: Incorporate risk management strategy into the entire organisation. Specialist: Represent the company on risk issues with boards, investors, and regulators. Lead organisational resilience planning and crisis response.
Regulatory Compliance and Standards
Internal Control Systems
Generalist: Follow company policies related to safety, conduct, and procedures. Specialist: Assist with maintaining records for audits or compliance reviews. Track training completion and regulatory updates.
Generalist: Monitor team compliance with policies and ensure team completes required certifications.
Specialist: Conduct internal compliance checks for assigned teams Support investigations into non-compliance issues.
Generalist: Follow established procedures to ensure accuracy and accountability. Specialist: Support testing of basic internal controls Assist in preparing control evidence for audits.
Crisis Management and Business
Continuity Planning
Generalist: Support audit preparation and data gathering. Specialist: Assist with audit fieldwork Maintain audit evidence and working papers. Support coordination with external/internal auditors.
Generalist:
Support drills, exercises, and training sessions.
Specialist: Maintain contact lists, plan documentation, or recovery logs
Assist in organising drills and training sessions.
Generalist: Ensure team members follow control procedures Specialist: Collaborate with process owners to ensure controls are implemented. Document control deviations and recommend corrections
Generalist: Ensure team compliance with documented procedures.
Specialist: Execute internal audit testing in assigned areas. Track audit issue remediation at the team level.
Generalist:
Guide team actions during disruptions using BCP procedures
Specialist: Coordinate team participation in drills and tabletop exercises Execute parts of crisis response or continuity plans.
Generalist: Integrate compliance strategies and ensure alignment with industry standards.
Specialist: Interpret and apply regulations across departments. Update compliance policies and procedures.
Generalist: Implement departmentlevel control improvements Specialist: Design and test control frameworks Coordinate with audit teams and control owners.
Generalist: Support audit planning with relevant departmental input Specialist: Coordinate audit responses and ensure issue closure Design audit programs and sampling strategies.
Generalist: Assess operational risks and develop departmentspecific contingency plans. Specialist: Develop and test departmental BCPs aligned to enterprise strategy Coordinate with IT, HR, and operations for resilience planning.
Generalist: Set expectations for compliance performance across business units. Specialist: Oversee compliance risk assessments across functions. Review high-level regulatory changes and advise leadership on impact.
Generalist: Ensure organisational policies are implemented with effective controls Specialist: Direct the development of robust internal control systems. Lead teams on control improvements.
Generalist:
Ensure ongoing process improvement aligned with audit recommendations.
Specialist: Advise leadership on systemic risks and control issues. Coordinate with external auditors and regulators.
Generalist:
Ensure continuity plans are integrated across departments
Specialist: Oversee enterprise BCP and crisis management programs. Advises executive team on risk mitigation strategies.
Generalist: Support enterprise-wide compliance priorities in strategic planning. Specialist: Define and enforce compliance strategy and policies. Represent the company in high-level regulatory negotiations.
Generalist: Champion a culture of accountability and strong control environment. Specialist: Establish the overall internal control governance framework. Report on internal control health to board.
Generalist: Support strategic alignment with governance and assurance goals.
Specialist: Define the audit and assurance strategy Report key audit risks and control failures to the board or regulators.
Generalist: Ensure strategic initiatives include crisis resilience elements
Specialist: Define the crisis management and business continuity framework. Represent the organisation in industry forums and regulatory discussions on resilience.
INDIVIDUAL OWNER SUPERVISOR MIDDLE MANAGERS SENIOR LEADERS
Generalist: Enter accurate data into systems that feed risk reports
Risk Reporting and Analytics
Specialist: Collect data and help generate basic risk reports. Support data quality checks.
Maintain risk registers and logs.
Generalist: Review team-level risk reports and investigate variances.
Specialist: Generate standard risk reports Track and update risk indicators for assigned units. Identify data quality issues and escalate.
Generalist: Interpret trends in team or departmental risk reports
Specialist: Lead preparation of risk reports for senior management. Design risk analytics models to forecast potential risk impacts.
EXECUTIVE CEO + Direct Head of Dep
Corporate Governance and Ethical Standards
Third-Party Risk Management
Generalist: Adhere to the organisation’s code of conduct and ethical guidelines Specialist: Track employee acknowledgments of codes of conduct. Support documentation and communication of governance policies.
Generalist: Follow procurement and vendor onboarding procedures Specialist: Assist with initial vendor risk screenings. Maintain third-party risk databases and track documentation status.
Generalist: Follow data handling procedures
Data Privacy and
Policy Development and Implementation
Specialist: Support data inventory and classification tasks. Track privacy training completions and policy acknowledgments. Assist with DPIAs documentation.
Generalist: Follow company policies and procedures accurately
Specialist: Support document formatting, version control, and distribution
Track policy acknowledgments and training completions.
Generalist: Reinforce ethical behavior and company values within the team Specialist: Conduct training or workshops on ethical decision-making. Monitor compliance with governance policies within specific teams.
Generalist: Ensure staff comply with approved third-party usage.
Specialist: Coordinate vendor reviews and assessments with internal stakeholders Support contract reviews for risk clauses.
Generalist: Monitor staff use of approved data-sharing tools
Specialist: Review vendor and staff compliance with privacy requirements. Manage privacy incident investigations and remediation efforts.
Generalist: Ensure team compliance with policies
Specialist: Draft and review teamlevel policies and SOPs. Coordinate implementation of policy changes within their area. Identify gaps or conflicts in existing policies.
Generalist: Ensure team practices align with corporate governance expectations Specialist: Develop governance frameworks and policy updates. Lead ethics investigations or policy reviews. Analyse trends in conduct and ethics reporting.
Generalist: Review vendor performance reports and identifies risks.
Specialist: Lead risk assessments for new and existing third parties Develop risk scoring models and tiering methodologies.
Generalist: Collaborate with IT/security to manage access risks.
Specialist: Lead departmental privacy risk assessments. Work with Legal/IT to ensure compliance with data transfer rules.
Generalist: Assess policy effectiveness within their department
Specialist: Lead development of department-wide policies aligned with corporate standards. Conduct impact analysis of new or updated policies.
Generalist: Ensure business units maintain accurate and timely risk reporting practices.
Specialist: Oversee the risk analytics framework and reporting cycle
Lead enterprise risk reviews and presentation of findings to executives.
Generalist: Champion ethical leadership and organisational integrity Specialist: Lead ethics and compliance committees or initiatives. Review board governance practices and reporting processes.
Generalist: Ensure cross-functional vendor risk alignment.
Specialist: Direct third-party risk strategy and ensure alignment with business goals. Align TPRM with enterprise risk management strategy.
Generalist: Promote a culture of accountability in data use and protection.
Specialist: Oversee data privacy compliance programs Advise leadership on regulatory developments and organisational readiness.
Generalist: Champion consistent application of policies across business units.
Specialist: Direct the development and execution of corporate governance policies. Advise executive leadership on policy risks and compliance status.
Generalist: Drive data-driven risk culture and continuous improvement in analytics capabilities.
Specialist: Define strategic KPIs/KRIs and reporting requirements at the enterprise level Oversee enterprise risk intelligence and reporting to board.
Generalist: Ensure that values and ethics are integrated into strategic decisions. Specialist: Set the strategic direction for corporate governance and ethical standards. Lead board governance and ensure regulatory compliance.
Generalist: Drive integration of thirdparty risk across the business.
Specialist: Develop and enforce the overall third-party risk management strategy. Ensure compliance with third-party risk regulations.
Generalist: Lead efforts to build trust with stakeholders through privacy excellence. Specialist: Set enterprise data privacy strategy and governance model Ensure compliance with data protection laws and standards.
Generalist: Lead efforts to foster transparency and integrity through effective policies.
Specialist: Define organisational policy strategy and governance structure Ensure enterprise policy compliance with legal and regulatory standards.
Developing ourselves, our teams, and our leaders in confident capability that delivers to our People, Pups and Participants.
Effective People and Culture leadership focuses on connecting, challenging, coaching and celebrating with employees as individuals and teams, to ensure alignment with business strategy.
It involves, fostering engagement, developing talent, and promoting a positive, inclusive culture.
Practiced well, it strengthens collaboration, boosts productivity, and enables the organisation to adapt to change while retaining and growing its workforce.
Level 1-2 Level 3-4 Level 5-6
Generalist: Understand the EVP, and advocate GRNSW employer values internally and externally. Specialist: Confidently promote the EVP. Support foundational talent brand content. Ensure brand messaging is accurate and visible.
Generalist:
Comply with internal communication protocols.
Specialist: Assist with interview logistics and candidate coordination. Post job openings on job boards and internal platforms. Maintain candidate databases.
Generalist:
Help integrate new hires into daily workflows. Specialist: Prepare onboarding materials and welcome kits. Assist with first-day logistics and create a welcoming environment.
Generalist:
Build cooperative relationships with peers and supervisors.
Employment and Payroll Law
Specialist: Maintain professional and courteous interactions. Connect actively and respectfully in discussions.
Generalist: Recognise their responsibilities under workplace laws.
Specialist: Support Payroll with correct award interpretations. Assist with employment contracts.
Generalist: Understand EVP pillars and actively promote the EVP and values internally and externally.
Specialist: Activate EVP pillars across branding assets. Run pre-recruitment branding campaigns.
Generalist: Contribute to enhancing and promoting the EVP, whilst at the same time being an advocate of the EVP and company values.
Specialist: Design and lead branding initiatives align with EVP and enhance recruitment efforts.
Generalist:
Communicate effectively with potential hires.
Specialist: Participate in interviews and candidate evaluation. Collaborate with hiring managers to define job requirements. Track metrics like time-tofill, cost-per-hire, and candidate experience.
Generalist: Ensure team integration and assist with training. Specialist: Monitor onboarding milestones and collect feedback. Manage the end-to-end onboarding process for new employees.
Generalist:
Share knowledge and support peer development.
Specialist: Collaborate across teams with minimal supervision. Demonstrate a growing ability to Challenge ideas. Actively engages with staff activities to build relationships.
Generalist: Support in WHS compliance.
Specialist:
Provide advice on pay rates, leave entitlements and awards. Manage employee grievances and basic misconduct cases.
Generalist: Participate in Peer Interviews.
Specialist: Lead recruitment for team roles and ensure hiring quality. Develop and execute hiring strategies for key departments.
Monitor and report on recruitment KPIs.
Generalist: Align onboarding with learning and development and performance expectations.
Specialist: Design structured onboarding programs and plans for functions/teams. Track onboarding metrics.
Generalist: Manage interpersonal dynamics and support team engagement.
Specialist: Share credit and recognise contributions of peers. Align cross-team goals and priorities with peers. Apply the 4 C’s – connect, challenge, coach and celebrate.
Generalist: Help identify recurring issues in entitlements.
Specialist: Develop or revise policies to meet legislative updates. Advise line managers on legal obligations under the Fair Work Act.
Level 7-8
Generalist:
Champion company values, culture and EVP in internal and external networks.
Specialist: Expand visibility in targeted industries or communities.
Develop and lead a longterm brand and EVP strategy.
Generalist: Align recruitment processes with strategic workforce planning.
Specialist: Build partnerships with external recruitment parties where relevant. Analyse hiring trends and report to senior leadership.
Generalist:
Oversee consistent onboarding practices across departments.
Specialist: Lead onboarding for senior hires. Present onboarding impact data to senior leadership.
Generalist:
Model the 4C’s across teams and drive engagement through intentional communication cadence.
Specialist: Lead cross-functional collaboration by harmonising leadership priorities and influencing.
Generalist: Promote awareness of employee rights and responsibilities.
Specialist: Manage external counsel relationships on complex employment matters. Develop training on legal obligations for managers.
Level 9-10
Generalist:
Define the culture, integrate employer brand into organisational culture initiatives. Craft and EVP suitable to GRNSW team Specialist: Ensure a fit for purpose EVP. Build strategic pipelines long before roles open. Govern employer brand reputation and long-range attraction planning.
Generalist: Represent the company in strategic partnerships and talent communities.
Specialist: Set company-wide recruitment strategy and oversee talent acquisition goals. Integrate recruitment with succession planning and talent development.
Generalist: Represent onboarding and talent experience at the executive level.
Specialist: Establish organisational onboarding frameworks and cultural assimilation. Ensure onboarding supports rapid scaling or transformation.
Generalist: Champion staff engagement to strengthen organisational cohesion.
Specialist: Cultivate a culture of trust, inclusion, and enterprisewide engagement by modelling constructive executive dialogue and unifying leadership responses.
Generalist: Lead organisation-wide responses to legislative changes.
Specialist: Advise the Board/CEO on major employment law risks and governance. Oversee litigation and dispute settlements.
Policy
Development and Implementation
Generalist: Support policy documentation and implementation. Specialist: Maintain version histories and archive outdated policies.
Help distribute approved policies and track acknowledgments.
Generalist:
Generalist: Assist in policy creation and ensure staff adherence. Specialist: Coordinate feedback and approval processes across departments. Communicate policy changes and assist with staff training.
Generalist:
Generalist: Lead the creation and implementation of policies. Specialist: Monitor policy compliance and effectiveness through KPIs and audits. Ensure policies align with broader risk, compliance, and governance frameworks.
Generalist:
Direct the development and execution of policies.
Specialist: Advise senior leadership on risks and policy gaps. Ensure integration of policies with legal, risk, and operational functions.
Generalist:
Drive continuous improvement in policy effectiveness. Specialist: Define the policy framework and ensure alignment with organisational goals. Represent organisation in regulatory bodies, industry groups, and boards.
Environment
Contribute to a respectful, inclusive and safe workplace culture. Specialist: Follow workplace policies and norms consistently. Collaborate respectfully with colleagues. Report injury and incidents in the workplace
Generalist:
Participate in personal development and training. Specialist: Identify personal development goals with management support. Seek feedback and apply it to improve performance.
Help maintain a clean, safe, and respectful shared workspace. Specialist: Promote psychological safety in the workplace. Support onboarding and workplace integration for new peers. Champion the wellbeing program.
Generalist: Engage in role-related upskilling and crosstraining. Specialist: Coach individuals and provides developmental feedback. Provide informal mentoring or training within the team.
Generalist: Ensure compliance with safety, conduct, and inclusivity guidelines. Promote work-life balance and well-being within the team.
Specialist: Develop initiatives that enhance well-being. Manage leave liability within the team.
Generalist: Align team development with organisational goals.
Specialist: Assist with the design of the workforce development plans. Provide coaching, feedback, and learning opportunities. Identify succession planning and development.
Generalist:
Lead by example in fostering a values-aligned work culture.
Specialist: Shape organisation-wide culture strategies and change management. Monitor engagement and culture indicators.
Generalist: Align development initiatives with future workforce needs. Specialist: Oversee talent development and the workforce development plan. Monitor learning impact and employee growth KPIs.
Generalist: Ensure alignment of environment, policies and leadership behaviour.
Specialist: Define company culture, wellbeing and inclusive environment. Lead initiatives on safety, engagement and wellbeing.
Generalist: Embed a culture of continuous learning. Specialist: Lead enterprise learning strategy, leadership development and succession. Invest in platforms, partnerships and technologies for scalable development.
Performance
Generalist: Track personal progress against KPIs and ask for support when needed. Specialist: Meet performance expectations and seek feedback. Contribute to team success and uphold performance standards.
Generalist: Support continuous improvement in workflows and outputs. Specialist: Set clear expectations and monitor team performance. Share best practices and help elevate team performance. Assist in performance appraisals.
Generalist: Be aware of the organisations exit procedures.
Specialist: Participate in exit procedures professionally. Update internal systems to reflect termination details.
Generalist: Support smooth transitions and knowledge handovers.
Specialist: Support manager training in handling exits professionally. Work with payroll and IT for seamless exit execution.
Generalist: Actively engage in and champion 360-degree feedback.
Specialist: Manage performance management processes. Conduct regular check-ins, feedback sessions, and formal reviews. Recognise and reward strong performance. Define relevant KPIs.
Generalist: Manage team exits, conduct exit interviews, and retain critical knowledge.
Specialist: Analyse exit trends and retention strategies. Work with leadership to improve employee experience.
Generalist: Lead performance culture through recognition and accountability initiatives.
Specialist: Drive high-performance culture at business unit level through KPIs. Set departmental performance targets and strategic goals. Actively reduce Key Person Risks with mitigation strategies.
Generalist: Keep in touch with ‘boomerang employees’ to maintain positive relations.
Specialist: Align exit processes with risk and retention strategy. Present trends and exit impact insights to executive leadership.
Generalist: Align performance management with compensation, growth, and strategy.
Specialist: Own organisational performance frameworks, KPIs and executive performance strategy. Lead cultural transformation initiatives tied to performance.
Generalist: Manage exit strategy, retention planning and brand impact.
Specialist: Define the organisations approach to exit strategy and employee lifecycle. Lead communication strategies during largescale exits or restructures.
