DRAFT-V3-PM
CASE MANAGEMENT DEPARTMENT PAT I E N T R E S O U R C E G U I D E
Case Management Department Main line: (602) 528-1271 Mon. - Fri. 8am - 5pm On-call Phone: (480) 318-3252 FAX: (602) 528-3364
VISION
To be the premier Native American healthcare delivery system empowered to serve the lifelong needs of our people.
MISSION
To provide high-quality healthcare and improve the health of the Gila River and Ak-Chin Indian Communities.
PROMISE
We promise to treat you with dignity and respect.
VALUES
Accountability • Commitment • Patients & Families • Culture Quality • Self-Governance • Trust
TABLE OF CONTENTS ABOUT CASE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ESSENTIAL ROLES OF CASE MANAGEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FREQUENTLY ASKED QUESTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GRHC CAMPUS LOCATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADDITIONAL GRHC SERVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FREQUENTLY CALLED GRHC EXTENSIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ABOUT CASE MANAGEMENT WE ARE ADVOCATES WHO ARE ON YOUR SIDE WHEN YOU ARE IN THE HOSPITAL. Our team- Nurse Case Managers & Patient Liaisons When you are dealing with an injury or illness if can be stressful for the whole family. Sometimes it can be hard to know the right questions to ask. Your Case Management team can help you get the answers and services you need during your hospitalization. Your health and quality care are our top priority. We have experience connecting patients and families with the resources and information they need.
COORDINATE WITH YOUR HEALTHCARE TEAM
We will work with your providers here at Gila River Health Care and the healthcare team at the hospital to plan and coordinate your care after your hospitalization. We will make sure your concerns and needs are met.
EDUCATE
We will help you navigate your healthcare plan to help you have a safe discharge. Nurse Case Managers can help answer questions about your condition or the treatments you are receiving. We want to ensure your transition back home or to another care facility is smooth and seamless. We are here to support and help you get the services you need during these challenging times, you don’t have to do this alone.
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ESSENTIAL ROLES OF CASE MANAGEMENT ADVOCATE • For patients to receive the care they need when and where they need it
EMPOWER • We empower patients and families to make informed decisions
COORDINATE
• We coordinate among multiple providers
EDUCATE • • •
Educate and help patients and families with navigating the GRHC system Improve quality of life Understanding disease impact
DOCUMENT
• Document interventions to enhance communication and outcomes
RESOLVE • Resolve barriers to discharge 3
COORDINATE
We coordinate among multiple providers
Clinical Liaison
ED/UR/ Inpatient Case Manager
Case Manager
Patient Liaison
Satisfied Community Member
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FAQ’S
FAQ’S
SERVICE LOCATIONS Hu Hu Kam Memorial Hospital 483 W. Seed Farm Road Sacaton, Arizona 85147 Phone: (520) 562-3321 Hours of Operation Monday – Thursday 8:00 am to 7:00 pm Last patient Check-In Time: 6:15 pm Friday
8:00 am to 6:00 pm Last patient Check-In Time: 5:15 pm
Saturday
8:00 am to 6:00 pm Last patient Check-In Time: 5:00 pm
Sunday Closed Emergency Department Open 24 hours
Komatke Health Center
17487 S. Health Care Drive Laveen, AZ 85339 Phone: (520) 550-6000 Hours of Operation Monday – Friday
8:00 am to 6:00 pm Last patient Check-In Time: 5:15 pm
Saturday - Sunday
Closed
Hau’pal (Red Tail Hawk) Health Center 3042 W. Queen Creek Road Chandler, AZ 85286 Phone: (520) 796-2600 Hours of Operation Monday – Friday
8:00 am to 6:00 pm Last patient Check-In Time: 5:15 pm
Saturday - Sunday
Closed
Ak-Chin Clinic
48203 W. Farrell Road Maricopa, AZ 85139 Phone: (520) 568-3881 Hours of Operation Monday – Friday 8:00 am to 5:00 pm Saturday – Sunday Closed
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SERVICE LOCATIONS The Caring House
338 S. Ocotillo Drive, Sacaton, AZ 85147 Phone: (520) 562-7411 Hours of Operation Mon-Thur. 8:00 am – 4:00 pm Friday 8:00 am – 12:00 Noon Saturday 8:00 am – 12:00 Noon
Dialysis Center East
Dialysis Center West
Phone: (602) 528-1350
Phone: (520) 550-6050
Hours of Operation
Hours of Operation
Monday- Wednesday - Friday 4:00 am - 8:00 pm
Monday - Saturday 5:00 am to 4:00 pm
Tuesday - Thursday - Saturday 4:00 am - 4:00 pm
Sunday - Closed
565 W. Seed Farm Road Sacaton, Arizona 85147
4487 W. Pecos Road Laveen Village, AZ 85339
Sunday - Closed
Behavioral Health Services Phone: (520) 562-3321 Hours of Operation Outpatient Services: Monday – Friday: 8:00 am to 6:00 pm (Evening hours for O.A.S.I.S. Youth at D3 and D6 are available based on client need; evening groups are available.)
Hu Hu Kam Memorial Hospital 483 W. Seed Farm Road Sacaton, AZ 85147 (520) 562-3321 Ext: 7100 (602) 528-7100
District #3 O.A.S.I.S. (520) 562-3323 Monday - Friday 8:00 am - 5:00 pm
The Shegoi Building at the KHC in District 6 (520) 550-6008
District #5 O.A.S.I.S. (520) 796-3898 Monday - Friday 8:00 am - 5:00 pm
Thwajik Ki “The Healing House” Residential Treatment Center (520) 796-3860
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BEHAVIORAL HEALTH SERVICES Clinical Programs
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Prevention Programs (Non-Clinical)
GENERAL SERVICES Purchased Referred Care The Purchased Referred Care Department provides appointment scheduling for offsite providers for patients eligible for Contract Health Services (CHS). Federal guidelines and eligibility criteria require that all bill-paying services must be coordinated through the Purchased Referred Care Department.
Hu Hu Kam Memorial Hospital (520) 562-7997 (602) 528-5000
Hau’pal (Red Tail Hawk) Health Center (520) 562-7997 (602) 528-5000
Komatke Heath Center (520) 562-7997 (602) 528-5000
To submit patient invoices please email the Purchased Referred Care Department at:
prc@grhc.org
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FREQUENTLY USED NUMBERS Case Management Department Central line: (602) 528-1271 On-call Phone: (480) 318-3252
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Mon. - Fri. 8am - 5pm -
FAX: (602) 528-3364
Hu Hu Kam Memorial Hospital - Main Number: (520) 562-3321
Behavioral Health . . . . . . . Ext 7100
Life Center . . . . . . . . . . . . . Ext. 7940
Case Management . . . . . . Ext 1271
Optometry . . . . . . . . . . . . . . Ext 7365
Customer Service . . . . . . . Ext 1177
Pharmacy Refill Line . . . . Ext 1270
Dental . . . . . . . . . . . . . . . . . . Ext 1209
Physical Therapy . . . . . . . Ext 1230
Dialysis East . . . . . . . . . . . . 602-528-1350 Podiatry . . . . . . . . . . . . . . . . Ext 1258
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Imaging . . . . . . . . . . . . . . . . Ext 1232
Primary Care . . . . . . . . . . . Ext 1495
Infusion Clinic . . . . . . . . . . Ext 1219
Public Health . . . . . . . . . . . Ext 6042
Inpatient Unit . . . . . . . . . . Ext 1218
School Health . . . . . . . . . . Ext 6237
Laboratory . . . . . . . . . . . . . Ext 1220
Women’s Clinic . . . . . . . . . Ext 1400
Komatke Health Center - Main Number (520) 550-6000
Behavioral Health . . . . . . . Ext 6008
Optometry. . . . . . . . . . . . . . Ext 6012
Case Management . . . . . . Ext 1271
Pharmacy Refill Line . . . . Ext 1303
Customer Service . . . . . . . Ext 1177
Physical Therapy . . . . . . . . Ext 6213
Dental . . . . . . . . . . . . . . . . . . Ext 6015
Podiatry . . . . . . . . . . . . . . . . Ext 6025
Dialysis West . . . . . . . . . . . 520-550-6050
Primary Care . . . . . . . . . . . . Ext 6000
Imaging . . . . . . . . . . . . . . . . Ext 6044
Public Health . . . . . . . . . . . Ext 6042
Laboratory . . . . . . . . . . . . . . Ext 6016
School Health . . . . . . . . . . . Ext 6237
Life Center . . . . . . . . . . . . . . Ext. 6470
Women’s Clinic. . . . . . . . . . Ext 6110
Hau’pal (Red Tail Hawk) Health Center - Main Number (520) 796-2600
Audiology. . . . . . . . . . . . . . . Ext 2965
Optometry . . . . . . . . . . . . . . Ext 2690
Behavioral Health . . . . . . . Ext 2620
Physical Therapy . . . . . . . . Ext 2715
Case Management . . . . . . Ext 1271
Podiatry . . . . . . . . . . . . . . . . Ext 2664
Customer Service . . . . . . . Ext 1177
Primary Care. . . . . . . . . . . . Ext 2697
Dental . . . . . . . . . . . . . . . . . . Ext 2682
Public Health . . . . . . . . . . . Ext 6042
Imaging . . . . . . . . . . . . . . . . Ext 2655
School Health . . . . . . . . . . . Ext 6237
Laboratory . . . . . . . . . . . . . . Ext 2651
Women’s Clinic . . . . . . . . . Ext 2693
Life Center . . . . . . . . . . . . . . Ext. 2657
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