To be the premier Native American healthcare delivery system empowered to serve the lifelong needs of our people.
PROMISE
We promise to treat you with dignity and respect.
MISSION
To provide high quality health care and improve the health of the Gila River Indian Community and other federally recognized tribes.
VALUES
• Accountability • Commitment
• Patients & Families • Culture
• Quality • Self-Governance
• Trust
GILA RIVER HEALTH CARE
Hu Hu Kam Memorial Hospital since 1988
Komatke Health Center since 2009
Hau’pal (Red Tail Hawk) Health Center since 2018
Welcome
Welcome to Gila River Health Care! From the moment you enter one of our campus locations, we strive to make you feel like a valued part of our patient-centered care team. Our experience and dedicated staff are here to support your healthcare needs and to help you feel better.
We have created this guide to help you navigate our services. It contains valuable information about our facilities and answers many of the common questions you may have about our services. Together, through our service commitments, we can create a meaningful difference in the lives of those we serve.
We are GRHC! Where Care Meets Community
Page 3 Customer Service
Page 4 Hu Hu Kam Memorial Hospital
Page 5 Komatke Health Center
Page 6 Hau’pal (Red Tail Hawk) Health Center
Page 7 The Caring House Skilled Nursing and Rehabilitation
Page 8 Behavioral Health Services
Page 9 Behavioral Health Services Clinical Programs
Page 10 Clinical Services by Location
Page 11 Clinical Services by Location
Page 12 Dialysis East & West
Page 13 Patient Centered Care Team
Page 14 Emergency Medical Services
Page 15 Customer Services and Patient Advocates
Page 16 Employment/Career with GRHC
Page 17 Pharmacy & Purchased Referred Care
Page 18 Patient Portal
Page 19 Non-Emergent Medical Transportation Services
Page 20 Communicating With Your Healthcare Team
Page 21 Frequently Called Numbers
Page 2
Our Service Commitment and Patient Advocates
Customer Service Representatives help patients navigate their way throughout our healthcare system. Whether it’s providing information and directions, or by offering wheelchair and cart assistance to all patients we are here to serve.
Customer Service
(520) 562-3321 Ext. 1177
Patient Advocates serve as liaisons to help improve communication with patients and other GRHC departments as needed. We want to ensure a positive patient experience, so you feel comfortable and informed during your visit at Gila River Health Care.
Patient Advocate Coordinator (520) 562-7915
OUR SERVICE COMMITMENTS
Service Commitments
G - Greet Warmly
R - Respect and Dignity
H - Helpful Interactions
C - Caring Culture
Locations
Hu Hu Kam Memorial Hospital
Hu Hu Kam Memorial Hospital, our main campus, provides comprehensive patient care with a full range of medical services, including an on-site emergency room for urgent and emergency needs.
Emergency Department Open 24 Hours
Phone: (520) 562-3321
483 West Seed Farm Road Sacaton, Arizona 85147
Hours of Operation
Monday – Thursday 8:00 am to 7:00 pm
Last patient Check-In Time: 6:15 pm
Friday 8:00 am to 6:00 pm
Last patient Check-In Time: 5:15 pm
Saturday 8:00 am to 6:00 pm
Last patient Check-In Time: 5:00 pm
Sunday Closed
Komatke Health Center
Komatke Health Center is a multispecialty clinic providing comprehensive clinical and support services designed to best serve our patients.
Phone: (520) 550-6000
17487 South Health Care Drive
Laveen, Arizona 85339
Hours of Operation
Monday – Friday 8:00 am to 6:00 pm
Last patient Check-In Time: 5:15 pm
Saturday - Sunday Closed
Locations
Hau’pal (Red Tail Hawk) Health Center
The Hau’pal (Red Tail Hawk) Health Center was opened in 2018 to enhance healthcare services for members of the Gila River Indian Community. It also serves Native Americans from federallyrecognized tribes living in the heavilypopulated area of metropolitan Phoenix.
Phone: (520) 796-2600
3042 West Queen Creek Road Chandler, Arizona 85286
Hours
of Operation
Monday – Friday 8:00 am to 6:00 pm
Last patient Check-In Time: 5:15 pm Saturday - Sunday Closed
The Caring House Skilled Nursing & Rehabilitation
Admissions / Business Office Hours
The Caring House is a skilled nursing facility that provides compassionate and nurturing care for the Community. Services include long-term care, skilled nursing care, respite care, end-of-life or hospice care, specialized rehabilitation therapy, alternative therapies and dialysis.
Monday – Friday
8:00 a.m. to 4:30 p.m.
Last patient Check-In Time: 5:15 pm
Admissions may be accepted 24 hours a day, 7 days a week, all year
Phone: (520) 562-7400 or (520) 562-7411
Fax: (520) 562-7406
Phone: (520) 562-7411
338 South Ocotillo Drive
Sacaton, Arizona 85147
Locations
Behavioral Health Services
Phone: (520) 562-3321
Hours of Operation
Monday – Friday
8:00 am to 6:00 pm
Vechij Shon (New Beginnings) Behavioral Health Services 483 West Seed Farm Road
Sacaton, Arizona 85147
Phone: (520) 562-3321 Ext: 7100 (602) 528-7100
Shegoi at KHC in District 6 Phone: (520) 550-6008 Scan
Thwajik Ki (The Healing House)
Residential Treatment Program Phone: (520) 796-3860
Hau’pal (Red Tail Hawk) Health Center (520) 796-2600 Ext: 7100
Intake & Enrollment
(Non-AHCCCS and AHCCCS eligible)
Triage/Walk-in
Appointments Available Within
Seven Days
Intake Assessment
Crisis Intervention
Emergency Psychiatric
Hospitalization
Outpatient (Non-AHCCCS and AHCCCS eligible)
Individual and Group Mental Health and Substance Abuse Counseling (all ages)
Home-Based Therapy
Art Therapy
Medical Social Work Services
Work Services
School Services
Seriously Mentally Ill Programs
Transportation (AHCCCS only)
Youth Services (Non-AHCCCS and AHCCCS eligible)
Individual and Group Substance Abuse Counseling
Transitional Age Youth (ages 16-25)
Transportation (AHCCCS only)
Transportation Within GRIC Boundaries for non-AHCCCS clients
Clinical Programs
Psychiatry / Psychologist (Non-AHCCCS and AHCCCS eligible)
Primary Care - (Family Medicine, Orthopedics, Rheumatology, Cardiology, and Internal Medicine)
Women’s Health Clinic
Hu Hu Kam Memorial Hospital Komatke Health Center
Hau’pal (Red Tail Hawk) Health Center
Hu Hu Kam Memorial Hospital Komatke Health Center
Hau’pal (Red Tail Hawk) Health Center
Care Coordination Management
Available Services
Arizona Long Term Care Systems (ALTCS)
Case Management & Care Coordination
Health Information Management (HIM)
Patient Registration & Eligibility
Available Services
Benefits (Contact Health, AHCCCS & Medicare)
Purchased Referred Care (Referral/Claims)
Patient Services
Available Services
Customer Services (Patient Advocates)
Food Services
Non-Emergent Medical Transportation
Security
Hu Hu Kam Memorial Hospital Komatke Health Center
Hau’pal (Red Tail Hawk) Health Center
Hu Hu Kam Memorial Hospital
Komatke Health Center
Hau’pal (Red Tail Hawk) Health Center
Hu Hu Kam Memorial Hospital Komatke Health Center
Hau’pal (Red Tail Hawk) Health Center
Locations
Dialysis Centers
Dialysis Center West
Dialysis provides hemodialysis services to patients with End Stage Renal Disease. Qualified medical providers oversee dialysis treatment for individualized patient care, to include: monitoring medication regimen, dietary requirements, electrolytes, and other disease management.
4487 West Pecos Road Laveen Village, Arizona 85339 (520) 550-6050
Hours of Operation
Monday – Saturday 5:00 am to 4:00 pm Sunday Closed
Dialysis Center East
565 West Seed Farm Road Sacaton, Arizona 85147 (602) 528-1350
Hours of Operation
Monday – Wednesday – Friday 4:00 am to 8:00 pm Sunday Closed Tuesday – Thursday – Saturday 4:00 am to 4:00 pm
Patient-Centered Care Team
Gila River Health Care’s Patient Centered Care Team model of care involves working closely with patients and their families by recognizing their unique needs by respecting their culture and beliefs.
Your Patient-Centered Care Team will provide:
Patient-centered care: We build a relationship with each patient, and their care focuses on the whole person and understanding and respecting each patient’s needs, culture, values, and preferences.
Comprehensive care: The care team works to meet each patient’s acute care and chronic care health needs.
Superb access to care: Patients have access to services with shorter waiting times for urgent needs, enhanced in-person hours, and around-the-clock telephone access to members of their care team.
Our approach to quality and safety: Gila River Health Care uses evidence-based medicine and clinical decision support tools, engages in performance measurement and improvement, measures and responds to patient experiences and satisfaction, and practices population health management.
Coordinated care: Care is coordinated across the broader health care system, including specialty care along with community and support services.
Emergency Medical Services
Gila River EMS (GREMS) was established in 1974 as a community-based emergency medical services department, acting as the main responder for various emergency situations across nearly 600 square miles of the Gila River Indian Community. As part of Gila River Health Care, GREMS is essential to both public safety and healthcare. We work closely with our public safety partners, including Fire, Police, Corrections, Dispatch, and Emergency Management, and we lead out-of-hospital patient care for the Community. We take this responsibility seriously, hiring only skilled individuals dedicated to serving with respect and dignity while delivering the highest quality of care.
Gila River Indian Community Public Safety Stations & Resources
Patient Complaint and Grievance Process
1. The complaint is received and assigned to the GRHC Director or his/her designee for investigation.
2. The Director will then review the GRHC employee response and any other pertinent information.
3. The Director will submit a written response to the CCSD Patient Advocate. This response will include complaint details relative to causes, solutions, and any other action taken to prevent reoccurrence.
4. For service recovery, a follow-up telephone call by the Director or designee will be made to the patient regarding the complaint.
5. The Director’s response is expected within 14 days. If there is no response from the Director, the patient complaint will continue up the chain of command.
6. If the patient feels the issue was not resolved, they may elect to formalize the complaint as a written grievance.
Interested in a Career with Gila River Health Care?
Through strategic partnerships and collaboration, the Human Resources department recruits, develops, and retains a high performing and caring workforce the fosters a healthy, safe, and productive work environment for employees, departments, the Community, and the public in order to maximize individual and organizational potential and position Gila River Health Care and an employer of choice.
Pharmacy and Purchased Referred Care
Pharmacy
The Pharmacy staff is dedicated to provide quality patient care. The Pharmacy Department offers comprehensive clinical pharmacy services for the Gila River Indian Community and other federally recognized tribes. The goal is to ensure that patient’s medications are the most appropriate, most effective, safest possible, and used correctly for the most positive outcome.
Pharmacy Refill Line (1-888-RXFILLS) or 1 (888) 793-4557
Purchased Referred Care
The Purchased Referred Care Department provides appointment scheduling for offsite providers for patients eligible for Contract Health Services (CHS). Federal guidelines and eligibility criteria require that all bill-paying services must be coordinated through the Purchased Referred Care Department. To contact us, call (520) 562-7997, (602) 528-5000 or submit patient invoices by email to prc@grhc.org.
Patient Portal
Your Health Care Team:
Provider:
Appointment Questions:
Care Coordination:
Medical Questions:
After Hours Line:
Other:
FREQUENTLY CALLED EXTENSIONS
Hu Hu Kam Memorial Hospital
Main Number: (520) 562-3321
Behavioral Health Services Ext. 7010
Customer Service Ext. 1177/4017
Dental Ext. 1209
Medical Imaging Ext. 1232
Infusion Clinic Ext. 1219
Inpatient Clinic Ext. 1218
Laboratory Ext. 1220
Life Center Ext. 7940
Optometry Ext. 7365
Patient Registration Ext. 1204
Pharmacy Refill Line Ext. 1270
Physical Therapy Ext. 1230
Podiatry Ext. 1258
Primary Care Department Ext. 1495
Purchased Referred Care Ext. 6025
Women’s Health Clinic Ext. 1400
Hau’pal (Red Tail Hawk) Health Center
Main Number: (520) 796-2600
Audiology Ext. 2965
Behavioral Health Services Ext. 2620
Customer Service Ext. 2619
Dental Ext. 2682
Medical Imaging Ext. 2655
Infusion Clinic Ext. 1219
Inpatient Clinic Ext. 1218
Laboratory Ext. 2651
Life Center Ext. 2657
Optometry Ext. 2690
Patient Registration Ext. 2737
Physical Therapy Ext. 2715
Podiatry Ext. 2664
Primary Care Department Ext. 2697
Purchased Referred Care Ext. 5000
Women’s Health Clinic Ext. 2693
Komatke Health Center
Main Number: (520) 550-6000
Behavioral Health Services Ext. 6008
Customer Service Ext. 6609
Dental Ext. 6015
Medical Imaging Ext. 6044
Laboratory Ext. 6016
Life Center Ext. 6470
Optometry Ext. 6012
Patient Registration Ext. 6006
Pharmacy Refill Line Ext. 1303
Physical Therapy Ext. 6213
Podiatry Ext. 6520
Primary Care Department Ext. 6000
Purchased Referred Care Ext. 5000
Women’s Health Clinic Ext. 6110
Gila River Indian Community District Service Centers
District 1 (520) 215-2110
District 2 (520) 562-3450
District 3 (520) 562-3334
District 4 (520) 418-3661
District 5 (520) 315-3441
District 6 (520) 550-3805
District 7 (520) 430-4780
PHN Main Office West-Komatke Health Center, Shegoi Building
