REMODEL OHIO
216-294-2302
info@profressionalremodelersohio.com professionalremodelersohio.com
2026
BOARD OF DIRECTORS
PRESIDENT
Kenneth Perrin, PCR, CAPS I, CAPS II, CGR, CGP, EPA Certified Renovator Artistic Renovations of Ohio LLC
CHAIRMAN OF THE BOARD
Brian Pauley, CR Remodel Me Today
VICE PRESIDENT
Robert Doherty Jr. Wolff Bros. Supply Inc.
SECRETARY/ TREASURER
Gabriel Cantrell
Hamilton Parker
PARLIAMENTARIAN
Kristopher Toth, CRP Toth Painting Solutions Inc.
CHAIRMAN EMERITUS
Chris Kamis, CR Absolute Roofing & Construction Inc.
EXECUTIVE DIRECTOR
Kathy Masterson
BOARD MEMBERS
Lindsay Quiring Defined Quartz by Bradley Stone
Teal Rickards Land Creations Landscaping Inc.
Tim Smelcer ISI Solutions
Dear homeowners,
Spring is here, and it’s the perfect time to bring your home improvement ideas to life! As the new board president of Professional Remodelers Ohio (PRO) and owner of Artistic Renovations of Ohio LLC, I’ve had the pleasure of seeing PRO grow and thrive over the past year. Our rebrand reflects our renewed focus on serving local communities and helping homeowners like you connect with reliable, trustworthy contractors.
We kicked off the year at our Home Improvement Show at its new location, La Centre in Westlake. It was fantastic to meet so many homeowners and hear about your projects and dreams. We’re looking forward to returning to La Centre for the 2027 Show, Jan. 2931, 2027, and we can’t wait to see you there!
PRO exists to help Ohio homeowners find skilled professionals who put quality and integrity first. Whether it’s a kitchen remodel, bathroom update or outdoor project, our members are local contractors you can trust to get the job done right.
Spring and summer are always busy times in remodeling, and it’s the perfect season to start projects that take advantage of longer, warmer days. At PRO, we’re here as a resource for you, guiding you to contractors who will make your vision a reality — safely, efficiently and beautifully.
Thank you for trusting PRO and our members to help make your home the best it can be this year. We look forward to seeing your projects come to life.
Kenneth Perrin, PCR, CAPS I, CAPS II, CGR, CGP, EPA Certified Renovator Board President, Professional Remodelers Ohio (PRO)
President, Artistic Renovations of Ohio LLC
Where Function Meets Flair
Contractors share the most common pain points for homeowners and how remodeling solutions can elevate both style and function.
STORIES BY SARAH WEBB
While showrooms look perfectly polished and put together, functioning homes often come with real life challenges.
“The biggest thing people struggle with is trying to put together what they want and aligning it with what they need,” says Dennis Reaser, owner of Reaser Construction in Elyria.
Reaser and Dan Bennett, vice president at Bennett Builders & Remodelers in Westlake, discuss common challenges Northeast Ohio homeowners face and how to solve them.
COMMON PAIN POINTS
One of the biggest concerns customers encounter is a lack of space — or ineffective use of the space they already have.
“Everyone’s got so much stuff, and not everyone can do an addition, so it’s about trying to figure out how to store that stuff and how to take what you already have and make it more effective,” Reaser says.
Sometimes homeowners are simply looking for a refresh of a dated space like a bathroom or a kitchen — not just for aesthetics but for improved functionality as well.
So, how can homeowners go about solving these problems?
Partnering with an experienced contractor can help.
“Through a series of meetings and questions, we ultimately help solve homeowners’
issues and incorporate those solutions into the project design,” Bennett says.
Some of these solutions for storage can include built-in cubbies, lockers or cabinet organization tools, as well as pocket doors and slide-out shelves.
“For example, if you have a coffee bar in your kitchen, make a drawer specifically for Keurig cups instead of having them in a box on the counter,” Reaser says. “It’s things like that to help people get more organized and get better use of the space they have.”
Drawer chargers in kitchens and mudrooms can help further clear counter clutter.
“These functional power stations are popular with young families, because parents can keep their kids’ tablets out of sight and know they are fully charged when it’s time for a car ride,” Bennett says.
Bathrooms are another area where homeowners often struggle with space.
“We recently remodeled a bathroom for a client who wanted to keep her countertop free of clutter because it bothered her, so we incorporated a vanity grooming drawer into the cabinet design,” Bennett says.
Bennett notes another project where his company removed a large bathtub to increase the size of the shower, expanding the bathroom’s usable space.
In spaces like garages, where items on the floor can take over the whole area over time, Reaser recommends homeowners use the ceiling and walls to their advantage.
“Hang things on the walls. Get things up off the floor,” he says. “That way, you have a more practical use of the space so that it makes more sense functionally.”
EXPERT TIP: MAP IT OUT BEFORE YOU DIVE IN.
Oftentimes, homeowners have plenty of ideas but lack the clarity to know if those ideas will really work in their space. Erin Rudy, owner of Milestone Home Design in Avon Lake, likes to start by asking a few simple questions: How are they living in the space every day? What are the true must-haves versus the nice-to-haves? What’s the ideal plan and what are smart Plan B or Plan C options? Then, she uses 3D renderings to help clients visualize the project before committing.
“Visualization, especially in 3D, is a game changer,” Rudy says. “Whether we’re decorating, remodeling or adding on, seeing the space clearly removes so much stress. It shifts the conversation from opinions to informed decisions.”
Smart solutions — like extra counter space for folding laundry and drawers designed to hold chargers — can ease common household pain points.
Building an Outdoor Oasis
Smart layouts, durable materials and thoughtful features transform outdoor living spaces into true extensions of the home.
The idea of outdoor living isn’t new — but it really gained traction during the COVID-19 pandemic when homeowners spent more time at home and began to rethink how their outdoor spaces could better support their lifestyles.
“Homeowners want spaces where they can gather, entertain, relax and recharge without leaving home,” says Olivia Glencer, chief of staff at Ground Works Land Design in Westlake.
Glencer also has noted a broader shift toward investing in long-term property value and experiential living.
“When designed with intention, these spaces expand usable square footage, increase property value and enhance how families gather and live every day,” she says.
Glencer and Teal Rickards, landscape designer, Land Creations Landscaping in Columbia Station, describe what goes into building the perfect outdoor extension, what
homeowners need to know before taking on the project and more.
PLANNING PAYS OFF
Building the perfect outdoor oasis is about much more than adding a grill and patio furniture to an outdoor space.
“It’s about creating environments that are built to last and thoughtfully connected to the home,” Glencer says. “Even if construction happens in phases, the full vision should be mapped out from the beginning. This prevents rework and ensures all elements such as hardscape, softscape, drainage, lighting and structures function cohesively.”
The layout of the space is key, too.
“Ideally, we want to design outdoor spaces that match interior spaces in respect to the location and flow of how a family lives,” Rickards says. “If there are more than three steps from the inside out, it should be designed gradually and fluid. If there are hardwood floors or tile in
the house, let’s match that and pull those materials outdoors as well.”
Covered patios, custom pergolas and screened structures can help further define gathering areas while maintaining open sightlines.
“Proper grading and elevation changes also help integrate patios, pools and garden areas naturally into the surrounding landscape rather than feeling added on,” Glencer says.
And, remember that the craftsmanship beneath the surface matters just as much as what can be seen above.
“A beautiful patio without proper drainage and compaction won’t perform long term,” Glencer says.
Once the floor plan is complete, homeowners can concentrate on exterior decorating.
“The theme and materials should flow from the inside out, thus creating a harmonious transition and connection,” Rickards says.
FUNCTIONAL DESIGN
Homeowners should also take care to incorporate functionality into the space, considering attributes like shade and privacy.
“I’m amazed to walk into a house that has window coverings for privacy, but when they are designing their outdoor space, privacy goes out the window,” Rickards says. “If these challenges are not considered and addressed, it often becomes a situation where their new space is underutilized because of views or sun issues.”
Functional touches can include:
• Vaulted ceilings, outdoor drapes and other shading options
• Outdoor kitchens that match the interior cabinetry
• Integrated grills and refrigeration
• Heated floors, countertops and air space, so the spaces can be usable for up to nine months out of the year
• Exterior fabrics for cushions and rugs that can withstand the elements
• Built-in fire elements to extend the season
• Landscape lighting that enhances ambience and safety while highlighting architectural elements
• Intentional storage solutions
• Integrated seating along the walls
“When these elements work together, the outdoor space becomes fully integrated into daily living, not just seasonal use,” Glencer says.
What’s Trending
Biophilic design, the practice of incorporating nature-based elements into living spaces, is at the root of many current design trends.
For example, items like living green walls, water features, natural stone and wood materials can mimic the feel of nature.
“Humans are wired to thrive outdoors. When we are in these spaces, we are healthier, happier, more at peace and more creative in thought,” says Teal Rickards, Land Creations Landscaping. “This concept built into outdoor living spaces takes our outlook and experiences in these spaces to a whole new level. It is in how we introduce, place and design these elements, right out our backdoor, that is the game-changer.”
Rickards adds that failing to consider these items can make a new outdoor area unusable.
“I see a lot of projects where people build a new patio and never use it, whether it’s because they didn’t realize how hot it would get or they didn’t want eight other households looking at them or they can’t navigate down five steps with platters of food,” Rickards says. “Ask yourself what you want this exterior addition to accomplish. What are the negative conditions and what are the solutions?”
In addition to incorporating functional elements, material selection is critical, especially in places like Northeast Ohio where the weather can be harsh.
“Our freeze-thaw climate requires properly engineered base preparation and durable materials such as high-performance pavers, natural stone, porcelain surfaces and structural retaining systems,” Glencer says.
She adds that advancements in materials and construction techniques have made these materials more attainable and durable.
“Today’s engineered paver systems, composite decking and integrated lighting technology
allow for high-end aesthetics with improved longevity and lower maintenance,” Glencer says. “The design possibilities are far more sophisticated than they were even 10 years ago.”
THE MOST IMPORTANT STEP
For homeowners looking to add an outdoor living space to their home, Rickards and Glencer recommend finding a reputable company that is well-versed in exterior living and the challenges that can come with it.
“Choose a design-build team that understands regional climate conditions and has experience managing complex outdoor projects from concept through completion,” Glencer says. “The coordination between design, materials, permitting, installation and finishing details makes a significant difference in the final result.”
Homeowners must also consider longevity when creating an outdoor space.
“Investing in proper site preparation, drainage and structural integrity will protect the project long term,” Glencer says. “Outdoor construction is not just aesthetic; it requires engineering and craftsmanship.”
“When designed with intention, these spaces expand usable square footage, increase property value and enhance how families gather and live every day.”
— OLIVIA GLENCER, GROUND WORKS LAND DESIGN
Ask the Expert: Luxury Trends
Design experts unveil the latest in luxury design, what’s driving these trends and more.
Investing in luxury doesn’t always mean breaking the bank. Rather, it’s about smart investments that enrich your space.
Ken Perrin, president of Artistic Renovations of Ohio in North Royalton, and Chris Shaw, sales manager at Home Appliance, with locations in Avon, Brunswick and Twinsburg, lay out the latest in luxury design.
Q: What trends are you seeing in luxury design today? What are the most sought-after requests?
Perrin: In bathrooms, we’re seeing a lot more waterproof LED lighting as well as steamers for a whole spa treatment with steam and heat. We’re seeing toilets that open up as you come into the room, have a nightlight and an automatic wash with heated water and play music. There’s also a setting where it can analyze your gut health.
In the kitchen, we’re seeing wireless appliances, like the mixer and toaster. That way, there are no cords. Appliances are becoming AI enabled, where you can put in the ingredients, and it’ll tell you how to cook them.
In outdoor kitchens, people are incorporating pizza ovens,
refrigerators and sinks. You can also add retractable blinds that will bring a screen down, so you can keep the weather out. Those are popular because they extend the life of your outdoor area.
Shaw: People want more color options for their appliances. With the luxury lines, you can customize the color.
We’re also getting a lot more orders for panel-ready appliances, where you can put your own custom wood cabinetry panel on them so that it looks more seamless.
A lot of the luxury clientele are also putting two or three laundry areas within the house, as well as butler pantries, where they incorporate more storage and cooking pieces.
Fully outfitted outdoor kitchens are becoming more popular.
Q: What’s driving these trends?
Perrin: People want to have an experience at home instead of going somewhere. For example, instead of joining a club, which can be very expensive, they can spend the money one time for a nice spa system, and they can have it every day.
They can have people over and spend more time with their family.
want to have an experience at home instead of going somewhere.”
— KEN PERRIN, ARTISTIC RENOVATIONS
What are some minor upgrades homeowners can consider that offer a feeling of luxury without a huge investment?
Shaw: Appliances from KitchenAid and Cafe allow the customer to customize the color, but they can also change out the handle colors. That’s a minor upgrade where you can pick and choose your color.
Perrin: People are looking for accents. We’re doing a lot of metal trims on cabinets. People are using quartz for the backsplash in the kitchen, as well. It’s attainable and gives a seamless look.
Another inexpensive update is new hardware. You don’t have to match your hardware to your faucets. When you look at a house and you see different color hardware, it just makes it more appealing. It looks warm.
Paint is another upgrade. You can paint an alcove in the kitchen in a deep tone or do a wallpaper for an accent area without breaking the bank.
Quartz
Granite
Photo courtesy of Hurst Design Build Remodel
A quartz backsplash adds an accent while maintaining a seamless look.
RESOURCE GUIDE
MEMBER SPECIALTIES
Additions
Absolute Roofing and Construction Inc.
Artistic Renovations
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Remodel Me Today 440-249-7665
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Absolute Roofing and Construction Inc. 216-898-1563
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Kitchen Remodeling
Hurst Design Build Remodel 440-234-5656
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Roofing
Absolute Roofing and Construction Inc. .................... 216-898-1563
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MEMBERSHIP DIRECTORY
CONTRACTOR
3rd Generation Home Improvements Inc.
Roland Miller 35835 Vine St. Eastlake, OH 44095 440-850-5592, 3rdgenerationhomeimprovements.com
A Glass Block Vision
Dave Villoni 5959 Carsten Road Medina, OH 44256 330-321-4251, aglassblockvision.com
Absolute Roofing and Construction Inc.
Chris G. and Michael T. Kamis
12301 Sprecher Ave., Cleveland, OH 44135 216-898-1563 • FAX 216-898-1853 mkamis@absoluteroofing.com absoluteroofing.com
Northeast Ohio’s most trusted roofing company.
OF THE YEAR WINNER
With 35-plus years of operation, we are committed to excellence in craftsmanship. From roofing, siding and additions to historic restorationrenovation, we are truly a full-service company. First-place category winner of the prestigious CotY award 19 years in a row. Named one of the top 100 roofing contractors in the nation by Roofing Contractor Magazine and awarded a Big 50 designation by Remodeling Magazine We have three HAAG-engineeringcertified roof inspectors on staff to meet your storm/hail-damage needs.
Advance Design and Remodel
Andy Ieropoli, CR 29299 Clemens Road, Suite 1-C Westlake, OH 44145 216-544-0455, advanceremodel.com
All Construction Services
Dave LeHotan 945 Industrial Parkway N. Brunswick, OH 44212 330-220-6666, allconstructionohio.com
American Plaster & Drywall LLC
Nicholas Foley 711 W. Bagley Road Berea, OH 44017 440-532-7177, americanplasterinc.com
Artistic Renovations of Ohio LLC
Kenneth Perrin, EPA Lead RRP 12333 Ridge Road, #1B North Royalton, OH 44133 216-520-0838, artisticreno.com
Baths R Us
Chad Howman
3985 Medina Road, Suite 100 Medina, OH 44256 440-457-0101, bathrus.com
Bennett Builders & Remodelers
Tim Bennett 27899 Clemens Road Westlake, OH 44145-1141 440-835-3277, bennettbuilders.com
Brad Smith Roofing Co. Inc.
Stacey Kitchen 24550 Sperry Drive Westlake, OH 44145-1572 440-835-3377, bradsmithroofing.com
Chris Margevicius
Chris Margevicius 17813 Ingleside Road Cleveland, OH 44119-1316 216-346-7900, kroeder@prodigy.net
First Class Construction Inc.
Matthew Urbas 325 Park Road Painesville, OH 44077 440-391-0060, fccoh.com
Floor Coverings International
Jen Toth
681 Moore Road, Unit E Avon Lake, OH 44012 440-933-0006, fcifloors.com
Golden Hammer Remodeling Group
Donald Foldesy
39327 Thornfield Drive Avon, OH 44011-1776 440-934-6307, goldenhammer440.com
As of March 8, 2026
Healthy House Systems
Tyler Reese 9249 Coit Road Ravenna, OH 44266 330-993-0626, healthyhousesystems.com
Hurst Design Build Remodel
Pat Hurst, Owner/CEO, MCR, GCP
Dan Hurst, Owner/COO, MCR, CRPM, CLC 26185 Center Ridge Road, Westlake, OH 44145 440-234-5656 hurstremodel.com
Hurst Design Build Remodel, an awardwinning, full-service design-build firm, specializes in combining innovative design solutions and expert craftsmanship into one seamless experience. Let us create the perfect kitchen, bath, addition, basement, whole house renovation or outdoor living space for you.
The Fine Art of Reinventing Home.
JR Bath
John Weddell 6739 Wise Ave. NW North Canton, OH 44720-7358 330-494-2365, jrbath.com
JEMM Construction LLC
Mark Maltry Jr.
200 Blackbrook Road Painesville, OH 44077-1215 440-358-0008, jemmconstruction.net
Joyce Windows, Sunrooms and Baths
Paul Rondeau
120 Blaze Industrial Parkway Berea, OH 44017 440-915-1675, joycefactorydirect.com
Kitchen Tune-Up
Andrey Leskiv 9915 Royalton Road, Unit E North Royalton, OH 44133 440-256-6020, kitchentuneup.com
Land Creations Landscaping Inc.
Teal Rickards
33593 E. Royalton Road Columbia Station, OH 44028 440-748-2500, landcreationslandscaping.com
Leafguard
Cory Havens 14600 S. Industrial Ave., Suite J Maple Heights, OH 44137 leafguard.com
Lux Home Remodeling
Dan Margin 9360 Liberty Road Twinsburg, OH 44082 216-333-3538, luxhomeremodel.com
NEO Custom Closets
Tony Smolinski 5400 State Road Cleveland, OH 44134 216-925-3437, neocustomclosets.com
Neubert Painting Inc.
John Neubert 15401 Commerce Park Drive Brook Park, OH 44142-2012 216-529-0360, neubertpainting.com
Ohio State Waterproofing
Paul Trecarichi 365 Highland Road Macedonia, OH 44056-2103 330-467-1055, ohiostatewaterproofing.com
Patton Painting Inc.
Zac Patton 855 Canterbury Road Westlake, OH 44145 440-835-5611, pattonpainting.com
R.A. Kalfas Construction Cortney Kalfas 12001 Prospect Road, Strongsville, OH 44149-2935 440-238-5498 • FAX 440-238-6255 rakalfas.com
R.A. Kalfas Construction is a familyowned and -operated general contractor located in Strongsville. A recognized and trusted name throughout the Cleveland area for more than 35 years, we are a fullservice remodeler, offering architectural services and interior/exterior design services. R.A. Kalfas is a goodstanding member of the Cleveland Better Business Bureau, PRO, the HBA and the Strongsville Chamber of Commerce.
&
The Measure of a Great Remodeler
REMODELING A HOME IS A BIG DECISION.
Outside of buying a home, it may be the single biggest investment a homeowner makes. One needs to know that the remodeling contractor chosen is a full-time, dedicated remodeling professional. PRO’s certification programs offer this assurance through an extensive screening and testing process.
Only full-time remodeling professionals are eligible for PRO certification. A PRO Certified Remodeler is an individual who has made a strong commitment to his/her business. Remodelers are not eligible for certification until they have been actively involved in the remodeling industry for a minimum of five years, so you are assured that the PRO Certified Remodeler has had time to develop the experience and skills that can only be gained through extensive, hands-on practice.
PRO certification is a challenging process, requiring extensive knowledge of the industry and a commitment to professional conduct. Even highly experienced and skilled remodelers find the screening and testing process formidable.
Nicholas Atkins, CLC Hurst Design Build Remodel
Doug Dilley, CLC Hurst Design Build Remodel
Joshua Gillies, CLC Hurst Design Build Remodel
Brian Hurst, CLC Hurst Design Build Remodel
Daniel Hurst, MCR, CLC, CRPM Hurst Design Build Remodel
Patrick G. Hurst, MCR, GCP Hurst Design Build Remodel
TO BECOME PRO CERTIFIED, ONE MUST…
Receive a satisfactory review by the PRO Certification Board by providing an outline detailing his or her hands-on experience, industry training and continuing education. In addition, he or she must prove his or her technical skills, practices in business management, association involvement and community service hours served.
Commit to intensive study on a broad range of critical industry issues. Most certification candidates participate in a formal study group and spend eight to 12 weeks studying in preparation for a difficult written exam.
Successfully complete a comprehensive and challenging written exam covering critical subject areas such as sound business management practices, knowledge of building codes and construction law, plans and specification, proper and safe use of tools and equipment, safety, standards of practice, math and several special skill areas.
ONCE AWARDED THEIR CERTIFICATION, PRO Certified Remodelers must meet annual recertification requirements, involving continuing education credits and participation in industry-related programs.
HOMEOWNERS WHO HIRE A PRO CERTIFIED REMODELER can be assured they have chosen a professional with specific experience, dedication to training and a commitment to ethical conduct.
PROFESSIONAL REMODELERS OHIO IS PROUD TO PRESENT its Certified Professionals…the best of the best in the remodeling industry!
Andy Ieropoli, CR Advance Home Improvement
Chris G. Kamis, CR Absolute Roofing and Construction Inc.
Frank Kinczel Jr., CFS Gunton Corp. dba Pella Windows & Doors
Dennis Keller, CR Hurst Design Build Remodel
Mark Maltry Jr., CR JEMM Construction LLC
Brian Pauley, CR Remodel Me Today
Mark A. Schwarz, CLC R.B. Schwarz Inc.
Robert B. Schwarz, MCR, CRPM, UDCP, CKBR R.B. Schwarz Inc.
Kristopher Toth, CRS Toth Painting Solutions Inc.
Michael Voloschuk, CR, CLC Hurst Design Build Remodel
Kevin McDonald, CR, CLC Hurst Design Build Remodel
Tyler Wilhelm, CLC, CRPM Hurst Design Build Remodel
R.B. Schwarz Inc.
Robert Schwarz, MCR, CRPM; EPA Lead RRP
12944 S. Woodside Drive Chesterland, OH 44026-3051 440-729-2480, rbschwarzinc.com
Reaser Construction
Amanda Reaser
725 Sugar Lane, Elyria, OH 44035 440-365-0015, reaserconstruction.com
Remodel Me Today
Brian Pauley 25564 Bagley Road, Olmsted Falls, OH 44138 440-249-7665 remodelmetoday.com
Currently dreaming of a new kitchen or bath? Visit our showroom to find quality cabinetry, tile, fixtures, flooring and an award-winning design staff to help guide you or your client on the design decisions from beginning to end. Remodel Me Today is a consumer, builder and remodeler’s showroom that also offers design-build services, if desired.
Smart Choice Baths
Tyler Primozic 8301 Pearl Road, Strongsville, OH 44136 440-452-0841, smartchoicebaths.com
Tim Englert Construction Inc.
Justin Englert 7176 Boneta Road, Wadsworth, OH 44281 330-336-2770, remodelmyhome.com
Toth Painting Solutions Inc.
Kristopher Toth, CRS 210 Hayes Drive, Suite E Brooklyn Heights, OH 44131-1056 216-459-8684, tothpainting.com
Triple Peaks Roofing & Construction Inc.
Angela Heitzenrater
24498 Scott Blvd.
Olmsted Falls, OH 44138 440-925-0386, triplepeaksroofing.com
USA Waterproofing
Steve Rusk 1632 Enterprise Parkway Twinsburg, OH 44087 330-425-2440, usawaterproofing.com
Unique Home Solutions
Jacqueline Olsen
6930 Engle Road, Suite X-Y Middleburg Heights, OH 44130 330-460-6950, uniquehomesolutions.org
Window Nation
James Lipinski
4350 Renaissance Parkway Warrensville Heights, OH 44126 330-840-1663, windownation.com
INTERIOR DESIGNER
Milestone Home Design
Erin Rudy 32568 Muirfield Drive Avon Lake, OH 44012 216-633-9089, shopmilestone.com
SUPPLIER/ MANUFACTURER
American Countertops Inc.
Lisa Marti 7291 Swamp St. NE Hartville, OH 44632 330-495-1915, acitops.com
Apollo Supply Co.
Dennis Reber
38396 Apollo Parkway Willoughby, OH 44094-7724 440-942-4647, apollosupply.com
Bradley Stone Industries Ltd.
Sarah Binder
30801 Carter St. Solon, OH 44139-3517 440-519-3277, Ext. 402, bradley-stone.com
Crooked River Building Supply
Floyd Maxwell 19106 Miles Road Warrensville Heights, OH 44128 216-478-9700, crookedriversupply.com
Ferguson Bath & Kitchen Gallery
Erin Tober 24441 Miles Road Warrensville Heights, OH 44128-5483 216-825-2200, ferguson.com
GW Home Solutions
Olivia Glencer 875 Crocker Road Westlake, OH 44145 440-892-8761, gwhomesolution.com
Hamilton Parker
Gabriel Cantrell 1100 Resource Drive Brooklyn Heights, OH 44131-1854 216-351-2030, hamiltonparker.com
Infinity By Marvin
Lucas Kendzerski 1771 Westbelt Drive Columbus, OH 43228 419-845-8355, infinitywindows.com/Ohio
MSI International
Staci Giera 9501 Allen Drive Valley View, OH 44125 216-617-2200, msisurfaces.com
National Design Mart
Jennifer Gonzalez 2255 Medina Road Medina, OH 44256-9695 330-721-1914, Ext. 1105, nationaldesignmart.com
Pella Windows & Doors/Gunton Corp.
Crystal Sosic 26150 Richmond Road Bedford Heights, OH 44146 216-340-2358, pella.com/locations/cleveland
Schluter Systems
David Juhnke
194 Pleasant Ridge Road Plattsburgh, NY 12901-5841 888-472-4588, schluter.com
Somrak Kitchens
Linda Hilbig 26201 Richmond Road Bedford Heights, OH 44146-1400 216-464-6500, somrakkitchens.com
Virginia Tile Co.
Tim White 4670 Richmond Road Warrensville Heights, OH 44128-6410 216-741-8400, virginiatile.com
Welker-McKee Supply Co., Division of Hajoca
Ron Buffa 6606 Granger Road Independence, OH 44131-1429 216-447-0050, welkermckee.com
DIRECTORY
Wolff Bros. Supply Inc. - Akron
Bob Doherty Jr.
1200 Kelly Ave. Akron, OH 44306-3735
330-773-0200, Ext. 4122, wolffbros.com
TRADE RELATED
Better Business Bureau
Serving Greater Cleveland
Katie Hills 200 Treeworth Blvd., Broadview Heights, OH 44147 216-241-7678 bbb.org/cleveland
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. Your BBB offers FREE business ratings, scam alerts, customer reviews, request-a-quote and more! Find a trustworthy business at bbb.org.
CODE OF ETHICS
Canman Media LLC
Tony Nichols 2131 Nolt Drive Akron, OH 44312 330-815-5506, canmanmedia.com
Crown Granite & Marble
Heather Conner 3976 State Road Cuyahoga Falls, OH 44223 330-929-1500, crowngraniteandmarble.com
Great Lakes Studios
Denise Polverine 1422 Euclid Ave., Suite 730 Cleveland, OH 44115-2001 216-377-3655, clevelandmagazine.com
Home Appliance
Chris Shaw 1997 Pearl Road Brunswick, OH 44212 330-225-5807, homeapplsvc.com
Member Standards
GRIEVANCE PROCEDURE OF PRO
Professional Remodelers Ohio (PRO) is dedicated to being the best resource for knowledge and training in the remodeling industry. Our organization exists for two reasons: to help professionalize members of the home improvement industry and to serve as an ally to Ohio’s homeowners.
CODE OF ETHICS
Members shall observe the highest standards of integrity, frankness and responsibility in dealing with the public while adhering to the following principles:
1. Only those home improvement projects, which are structurally and economically sound, shall be fostered and encouraged.
2. All advertising statements shall be accurate and free of the capacity to mislead or deceive the consumer.
3. Accuracy shall be required of all salespersons in their descriptions of products and services.
4. All contracts employed shall be unambiguous and fair to all parties concerned.
5. All contractual obligations shall be promptly fulfilled.
6. All work shall be performed in a manner compatible with recognized standard of public health and safety and applicable laws.
THE ETHICS COMMITTEE
The mission of the Ethics Committee is to uphold the ethical standards of the association by enforcing the Code of Ethics and to promptly deal with consumer and member complaints. The Ethics Committee is assigned the duty of receiving and considering violations of the PRO Code of Ethics, brought by the general public against a member or by another member of the organization.
To submit a written complaint, a consumer needs to contact the PRO
ISI Solutions LLC
Tim Smelcer
3505 Perkins Ave. Huron, OH 44839 419-871-4549, isisolutions.org
Katzbach Insurance Agency Inc.
John Katzbach Jr. 902 Westpoint Parkway, Suite 300 Westlake, OH 44145-1534 440-835-1770, katzbachinsurance.com
MinuteMen OhioComp
John Oliverio 2900 Carnegie Ave. Cleveland, OH 44115-2649 216-426-0646, 1-888-OHIOCOMP.com
office at 216-631-7764 and request to speak to the Ethics Committee liaison, who will mail or email out a complaint packet.
ONCE YOU HAVE COMPLETED THE PACKET and delivered your complaint to the Ethics Committee liaison, you will receive a letter confirming receipt and requesting any additional information. Next, the member company at issue will be contacted and asked to respond. Once the response is received, the committee will attempt to resolve the complaint. If an amicable resolution cannot be reached, the committee will make a determination as to whether PRO’s Code of Ethics was violated and recommend or take action as deemed appropriate.
AGAIN, PRO’S GOAL is to help the parties involved come to an amicable agreement by opening the lines of communication. PRO accepts complaints reported within two years of the discovery of the issue in question. PRO will accept complaints on behalf of consumers who have engaged legal counsel and will review the conduct of the member in relation to the PRO Code of Ethics but will not be able to act as third-party mediator.
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