GRAND GO
WELCOME TO GRAND HYATT KUALA LUMPUR
Dear Hyatt Guests,
A warm “Selamat Datang” to Kuala Lumpur, the city of smiles, diverse culture and vibrant sights, sounds and tastes
A fascinating contrast of a rich past and contemporary lifestyle, there is so much to discover in this bustling city. Here you will find cultural events, historical places of interest, a myriad of dining options and some of the best shopping malls in Asia
Grand Hyatt Kuala Lumpur promises authentic Malaysian hospitality to make your stay a warm and pleasant experience For your convenience, we have outlined the many services and facilities within the hotel as well as the surrounding areas.
As you explore and experience Kuala Lumpur, please do not hesitate to call us for assistance when required
We wish you a most comfortable and memorable stay.
Yours sincerely,
Olivier Lenoir
General Manager
Safety First, Wellbeing Always
One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind.
Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:
• GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
• Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to enhanced operational protocols and training
• Trusted medical and cross-functional industry advisors including experts from Cleveland Clinic to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.
Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best, and Hyatt hotels worldwide continue to take precautionary measures in an effort to give our guests, customers, and colleagues peace of mind.
Scan to learn more about the precautionary measures taken across Hyatt hotels in Asia Pacific in an effort to maintain a safe environment for our guests and colleagues
MISSING MUST HAVES
HYATT HAS IT
ENJOY THESE ITEMS DURING YOUR STAY WITH US OR TAKE THEM WITH YOU AND WE’LL SIMPLY CHARGE THEM TO YOUR ROOM
Alarm Clock
Corner Guard
Curling Iron (Long or Short Clip)
Hair Straightener
Humidifier
Ice Bucket
HDMI Cable
Phone Charger
Phone Adapter
First Aid Kit
Kids Bathrobe
Kids Hanger
Essential Baby Products
Baby Potty Seat
Baby Dustbin
Baby Bathtub
Baby Bottle Sterilizer
Hair Spray
Hair Brush
Toothbrush
Toothpaste
Nail Polish Remover
Make-Up Remover
Sanitary Products
HOTEL SERVICES
AIRLINE RESERVATIONS
CHECK-OUT TIME
PAYMENT METHODS
DOCTOR
DRESS CODE
DRINKING WATER
DUTY MANAGER
EMERGENCY
HOUSEKEEPING
ICE SUPPLY
Available 24 hours a day, the Assistant Manager on duty can be contacted via Guest Services, and they will be pleased to assist with any enquiries.
In the case of an emergency, please dial “0” or press the emergency button on the bedside phone In a situation of an emergency an announcement will be made throughout the hotel Please follow the directions of hotel employees and refer to the evacuation plan on the back of the main entrance of your room.
Extra pillows, non-allergic foam pillows, blankets and additional guest amenities are available to make your stay more comfortable We also provide roll-away beds, baby cribs and extra items for the comfort of infants and young children For assistance, please contact Guest Services.
Please contact Guest Services for ice delivery at any time.
HOTEL SERVICES
INTERNET
PARKING LAUNDRY
SAFE DEPOSIT BOXES
SWIMMING POOL
TOURS, TRAVEL AND SIGHTSEEING
TRANSPORTATION
WINDOW CLEANING
FITNESS CENTRE
OPERATING HOURS
Accessible 24 hours
For more information, please contact Fitness Centre.
THOUGHTFULLY SOURCED. CAREFULLY SERVED.
At Hyatt, we want to meet the needs of the present generation without compromising what’s best for future generations. We believe have the responsibility to ensure that every one of our dishes is thoughtfully sourced and carefully served
Look out for this symbol on responsibly sourced seafood certified by MSC, ASC, BAP & WWF.
“Sustainable” - Pertaining to a system that maintains its own viability by using techniques that allow for continual reuse.
This is a lifestyle that will be inevitably inspire change in the way we eat and every choice we make Empower yourself and others to make the right choices.
Grand Hyatt Kuala Lumpur is committed to using exclusively cage-free eggs for all food preparation by 2025, in partnership with a dedicated producer, aligning with Hyatt Hotels’ global responsible sourcing guidelines.
We commit that our Food & Beverage venues are ISO 22000:2018 certified, internationally recognized as the highest food safety management system
RESTAURANTS
JP TERES
Located on the ground floor, offers guests both indoor and outdoor dining areas with convenient street access The large outdoor terrace is surrounded by greenery and water features and is an ideal venue for after work get-togethers, family occasions or catching up with friends. The restaurant offers Malaysian cuisine prepared in show kitchens such as satay grills, tandoor ovens, roti hot plates and wok stations
OPERATING HOURS:
8:30 AM 11:00 PM daily
THIRTY8
POOLHOUSE
6:30 AM Midnight daily
Located on the 2nd floor of the hotel next to the outdoor swimming pool, this restaurant offers a sophisticated yet relaxed all-day dining experience in a stunning glasshouse setting. Featuring an expansive al fresco terrace overlooking the pool surrounded by lush tropical greenery, this unique venue creates an oasis of calm in the heart of the city
For restaurant reservations please call Guest Services who will be happy to assist you
BREAKFAST
BREAKFAST
BREAKFAST A LA CARTE
LOCAL FAVOURITES Nasi lemak
Indian bre
Roti canai
Homemade
Pandan kaya-butter toast
White toast, pandan-coconut jam, butter
Tuna
ALL DAY DINING A LA CARTE
Club sandwich
Tofu katsu
Tofu, lettu pineapple p
Chicken s cracker, aca
Nasi lemak Beef burge Nasi goren
Steamed co cage-free e
Char kway
Mee mamak
Yellow noodle, chicken, p vegetable fritter, tomato, c
Stir-fried cauliflower rice
Cage free egg, scallion, as cashew nut, acar, lime
Sweet & sour sauce, Sarawak pineapple, capsicum, onion
Sweet & sour seabass
Rojak buah
Papaya, ros
shrimp paste
Popiah basah
Fresh spring homemade c
Aneka satay
Half dozen chicken and beef, cucumber, onion, rice cake, peanut sauce
Mee kari
Yellow noodle, tofu, tiger prawn, fishcake, bean sprout, mint, shrimp curry broth, coconut milk
JP teres Signature Chi
Roasted or poached fre chicken broth, chili, ging
Asam pedas ikan merah
Red snapper, ch okra, tomato, Vi
Rendang daging
Braised Aust coconut milk
Orange
Watermelon
Pineapple
Carrot
Apple
Iced lemon tea
Signature lemonade
COFFEE
Espresso
Cappuccino
Café latte
Coffee
Decaffeinated coffee
CHOCOLATE
Hot or iced
Earl Grey
English Breakfast
Darjeeling
Jasmine Gold
Fancy Sencha
Chamomile
Peppermint
Lemongrass
SOFT DRINK
Coca-Cola
Coca-Cola Zero
Sprite
Soda Water
Tonic Water
Ginger Ale
Acqua Panna (750ml)
San Pellegrino (750ml)
Grant Burge Benchmark, Chardonnay, Australia
Ketu Bay, Sauvignon Blanc, Marlborough, Australia
Tempus Two Silver Series, Pinot Gris, South Eastern Australia, Australia
Selbach Oster Mosel Incline Qualitatswein, Riesling, Germany
ESSA SPA
Filled with the light and green energy of our Malaysian rainforests, experience the true essence of wellness in Kuala Lumpur at Essa Spa Retreat to deepest relaxation in the luxurious solitude of our spa sanctuary at ESSA, you’ll bask in the powerful benefits of traditional Malay healing.
Mixing unique, natural elements from our rainforests in the distinctly Malaysian tradition of ramuan, ESSA optimises your health by developing personal treatment programs to reconnect you to the natural world
Restoring your senses to optimal balance, we develop your inner radiance, nurture essential calm and activate energetic awakening Restoring flow, serenity and energy, experience the true essence of wellness in Kuala Lumpur at Essa Spa
Within the practice of ramuan, healing begins by attuning the body’s energies to the rhythms of nature. Prepared according to ancestral wisdom, ESSA’s ramuan oils, tinctures and elixirs originate from the leaves, roots, stems, barks, flowers and fruits of our rainforests to promote your good health in a systematic way Rebalancing and reconnecting you to the natural world, enjoy ramuan healing at ESSA by asking yourself what you need. Explore:
CALM
De-stress to achieve tranquil serenity Jasmine, Ylang Ylang, Bergamot and Frangipani
REVIVE
Uplift to activate instant energy Black Pepper, Cinnamon, Clove, Kaffir Lime and Tongkat Ali
RENEW
Purify to discover beauty and flow Vetiver, Neroli, Ginger and Lemongrass Conscious of the balance between internal health and outer radiance you’ll achieve the deep relaxation and true calm only nature can provide at Essa Spa in the heart of Kuala Lumpur
THE ESSA ENVIRONMENT
We invite you to explore our unique wellness facility flooded with natural light and lush greenery, complete with a fitness centre, hydrotherapy, personal training, an elevated swimming pool, sun lounge, all-inclusive spa suites and more.
RAMUAN AT ESSA
ESSA PACKAGES
With warm Malaysian grace, Essa Packages focuses on returning the body to equilibrium. Through well-choreographed rituals created with the ancient Malaysian healing art of ramuan, you’ll be returned to a state of balance, deeply relaxed, newly awakened or indulgently radiant
ESCAPE - BALI GATAWAY
120 MINUTES MYR 580+
Join us on a journey to the island of gods with our most sought after package, combining gentle Tropical Escape Body Glow and Heavenly Bali massage to work on muscles and nerve pathways to encourage blood circulation and reduce stress
60 minutes - Tropical Escape Body Glow
60 minutes - Heavenly Bali Massage
SERENITY - URBAN SPACE
120 MINUTES MYR 680+
Be pampered in this indulgent rituals which combines a relaxing aromatic repose massage to alleviate stress and reduce muscle aches followed by facial to deeply nourish your skin cells renewal for healthier looking skin.
60 minutes - Aromatic Repose Massage
60 minutes - Phyto-Botanical or Gentlemen’s Tonic Facial
SANCTUARY - WELLBEING JOURNEY
150 MINUTES MYR 780+
Uplifting and revitalizing, this recovery ritual renews the skin, boosts energy and awakens the senses Smoothing body exfoliation combines shea butter and tropical fruit extracts to leave your skin nourished and supple, a perfect preparation for the full body massage that follows using powerful essential oil of calming lavender and chamomile.
30 minutes - Body Scrub
60 minutes - Deep Muscle Ease Massage
60 minutes - Age Defying Collagen Facial
ESSA PACKAGES
With warm Malaysian grace, Essa Packages focuses on returning the body to equilibrium. Through well-choreographed rituals created with the ancient Malaysian healing art of ramuan, you’ll be returned to a state of balance, deeply relaxed, newly awakened or indulgently radiant
ASPIRE - BODY CONTOUR THERAPY
150 MINUTES MYR 780+
Join us on a journey to the island of gods with our most sought after package, combining gentle Tropical Escape Body Glow and Heavenly Bali massage to work on muscles and nerve pathways to encourage blood circulation and reduce stress
60 minutes - Tropical Escape Body Glow
60 minutes - Heavenly Bali Massage
SERENITY - URBAN SPACE
120 MINUTES MYR 680+
Be pampered in this indulgent rituals which combines a relaxing aromatic repose massage to alleviate stress and reduce muscle aches followed by facial to deeply nourish your skin cells renewal for healthier looking skin.
60 minutes - Aromatic Repose Massage
60 minutes - Phyto-Botanical or Gentlemen’s Tonic Facial
SANCTUARY - WELLBEING JOURNEY
150 MINUTES MYR 780+
Uplifting and revitalizing, this recovery ritual renews the skin, boosts energy and awakens the senses Smoothing body exfoliation combines shea butter and tropical fruit extracts to leave your skin nourished and supple, a perfect preparation for the full body massage that follows using powerful essential oil of calming lavender and chamomile.
30 minutes - Body Scrub
60 minutes - Deep Muscle Ease Massage
60 minutes - Age Defying Collagen Facial
ESSA SPA
ESSA FACIALS
Cleansing and clarifying, activate healthy skin with Kerstin Florian facials.
GENTLE NOURISH
60 MINUTES MYR 390
BALANCING CLEANSE
60 MINUTES MYR 390
RADIANT BRIGHT
60 MINUTES MYR 390
ESSA BODY TREATMENTS
Activate, alleviate and renew. Retreat to deep relaxation and slough away dullness with ramuan healing of ESSA Body Treatments which comprises of body scrub or body wrap treatments
JASMINE SMOOTH BODY SCRUB
AWAKEN & RENEW BODY SCRUB
BERGAMOT HONEY BODY WRAP
60 MINUTES MYR 360
Soak in the essential nourishment of bergamot and honey. Combined with vanilla, this warm body wrap experience calms as it purifies, reviving up your natural glow and relaxing body and mind while deeply hydrating
ESSA MASSAGE
ESSA SPA
Explore ramuan and the power of healing touch with ESSA Massage.
CALM
ESSA DREAM STATE
60 MINUTES MYR 390 / 90 MINUTES MYR 490
Blending jasmine, ylang ylang and bergamot, we initiate and maintain a deep sense of calm for the duration of this massage, focusing on energy points six and seven and adding pressure point stimulation for ears, face and palms to create a deeply hypnotic, dreamlike state.
ESSENTIAL DECOMPRESSION
60 MINUTES MYR 390 / 90 MINUTES MYR 490
Long, gentle massage strokes relieve tension and calm the mind, increasing circulation and allowing you to decompress
REVIVE
MALAY URUT
60 MINUTES MYR 390 / 90 MINUTES MYR 490
This traditional Malay massage has been handed down generation after generation to restore and enhance energy and vitality. Local spices blend with herbal oils, long kneading strokes and thumb pressure to create new energy within the body and enhance overall well-being.
ENERGETIC UPLIFT
60 MINUTES MYR 390 / 90 MINUTES MYR 490
Deep tissue massage and kneading techniques work on sensory nerves to create heat and provide deep muscular release, as black pepper, clove
RENEW
ESSA HOT STONE
60 MINUTES MYR 390 / 90 MINUTES MYR 490
Gentle gliding strokes blend with smooth, warm stones, imbuing their healing power deeply into the muscles Activating detoxification, balancing the flow of energy and restoring radiance,you’ll emerge deeply relaxed and ready to take on the world
FEET FIRST
60 MINUTES MYR 290
Deep tissue massage and kneading techniques work on sensory nerves to create heat and provide deep muscular release, as black pepper, clove
ESSA SPA
HOW TO ESSA
ESSA Spa: 10:00 AM to 10:00 PM Fitness Center: 24 hours access for in-house guests
HOURS BOOKING
To make your reservation at Essa Spa, please call +60 3 2182 1234 or dial extension 2140 from within the hotel or email KUAGH-SPA@ hyatt com; a valid credit card is required to hold your reservation Prices are subject to change without prior notification
PRE-ARRIVAL
Please arrive at least 5 minutes prior to your appointment. Please avoid eating a heavy meal, consuming alcohol and sun bathing prior to treatment as this may negatively affect your experience
HEALTH CONSIDERATIONS
Please advise upon booking of any allergies, ailments or disabilities, especially if you have high blood pressure or are pregnant as some services may not be appropriate for you at this time.
SPA ATTIRE
Essa Spa will provide you with a robe and slippers for your comfort A secured change closet will be available for your personal belongings Essa Spa is not responsible for any lost or misplaced items
SPA ENVIRONMENT
At Essa Spa, we strive to provide you with the most relaxing and soothing spa experience from the moment you arrive to the moment you leave Kindly note this is a non-smoking facility Please also refrain from using your mobile phone at all times during your visit to the spa Your cooperation in providing a quiet environment is greatly appreciated
CANCELLATION
We appreciate 12 hours of advance notice for cancellation, change or rescheduling of any appointment Less than 3 hours of notice or a “no-show” will incur full payment
HOW TO ESSA
SERVICE TAX CHARGE
In an effort to make your spa experience as seamless as possible, all prices are in MYR and inclusive of 6% service tax Additional gratuities for your service provider(s) are subject to your discretion
ADULT FACILITY GIFT CERTIFICATES
Gift Certificates are available to create your own personal spa experience
Essa Spa is an adult facility, available to both men and women over the age of 18 years
INFORMATION PRIVACY
Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with the Global Privacy Policy for Guests available at privacy hyatt com or by request from the spa reception
CHARGES
MESSAGES
Local Calls Dial 9 + Telephone Number Room to Room Calls Dial 8 + Room Number International Calls Dial 9 + 00 + Country Code + Area Code + Telephone Number
Charges will be calculated from the time the call is answered. until the time the call is disconnected The cost of the call will be added automatically to your hotel bill
IDD CALLS
IDD call service charges may vary depending on the country the call is made to For further information, please contact Guest Services
CREDIT CARD, COLLECT CALLS AND ALL CALLING CARDS (HOME DIRECT)
Please note that credit card, toll free and collect calls can be made via Guest Services. For further enquiry, please contact Guest Services.
LOCAL CALLS
The telephone call rates are inclusive of service charges and taxes Please contact Guest Services for more details
When the message waiting button on your telephone is lit please push the message button on your phone or contact Guest Services for assistance.
The hotel provides a comprehensive voicemail system that can be personalised For access to your voicemail or to personalise your voicemail greeting, please push the voicemail button and follow the prompts For further assistance please contact Guest Services
HOTEL SAFETY
SECURITY
SAFETY
FIRE