Monthly Report May - 2026

May 2026

MESSAGE FROM DONN

MONTHLY

RESULTS GIMI & GIPB DGR - 5/1/2026 to 5/31/2026

MISSION

Current Partner Agency Activity

• Turning Points Hats and Heels Event

• CU1 planning meeting

• Easterseals Event

• New College Scholars celebration

• Project 180 Re-integration simulation

New Partnership Opportunities

• Florida After School Program – hosted an event

• Safe Children Coalition – Manatee County: new MOU for Job Connection

• Project STAGE: New MOU for SJP job coaching at GIPB

• LMCU presentation

• Junior Achievement presentation

• Project Heart: Lunch and Learn session

• ARC of the Treasure Coast: New MOU for SJP job coaching at GIPB

Program Updates

• RMW Re-imagined

• GPC Program paused in May, and "under construction"

• SJP Activity at GIPB: 1 new hire and 8 applicants

GIMI OPERATIONS

ATL Meeting

In May, we hosted our bi-annual ATL meeting, centered on strengthening presence in leadership. The session focused on how leaders show up for their teams through communication, consistency, and intentional engagement reinforcing our commitment to prioritizing people and leading with purpose.

New Goods

As we look ahead to the 4th of July, teams began merchandising in preparation for celebrating the United States’ 250th anniversary. This seasonal focus allows us to create engaging, festive displays while delivering a strong customer experience and driving excitement in our stores. You can see below that the Honore store has created a July 4th experience for their shoppers.

Leadership Celebrations

Congrats to Dora Talamantes on her promotion to Logistics Manager at our upcoming Triple Diamond location!

Congratulations to Brandon Steinert on his promotion to TLC of Englewood GGC!

Their growth and dedication are a great example of what it means to prioritize people, promote accountability, and pursue excellence.

Congratulations again we’re excited to see you thrive in these next steps!

GIPB OPERATIONS

Transaction Value Contest

To help Spring into the Summer of Image, our teams participated in a May Transaction Value Contest, with results tracked each week through a Weather Report update. Progress was measured with sunshines and clouds as teams worked to increase transaction value compared to their January through April average.

Congratulations to our regional winners: Sebastian, North Bargain Barn, South Dixie, and Lantana. Each winning leadership team will receive branded polos. Our overall winner, Jensen Beach, will have a Goodwill Ice Cream Truck Celebration for their entire team after increasing their transaction value by 17% for a May transaction value of $27.51!

Throughout the contest, our teams showed what it means to Pursue Excellence by bringing focus, leadership, and an elevated customer experience.

University Move-Out Week

We partnered with FAU’s Boca and Jupiter campuses and Lynn University during dorm moveout week. Students gave thousands of items a second life, helping repurpose and recycle 21,032 pounds of donated goods. This is a strong example of sustainability initiatives creating local impact and supporting our mission. We look forward to continuing to build these partnerships.

Sizing

The apparel sizing rollout has officially started. We will continue expanding to all locations, with the goal of having every store fully sized by the start of the season. Special shout-out to Dora Talamantes, TLC of Corporate Campus GGC, for supporting our leadership teams, OTCs, and Regional Directors through the first five stores: Gulfstream, Delray, South Dixie, PSL West, and Vero. We also want to recognize our ADC teams for preparing sizing tags and helping stores through this change. This work will improve the shopping experience and drive stronger apparel sellthrough across our stores.

Welcoming New Leaders to GIPB!

Russ Prentice, VP of Information Services, and Sabrina Kloehn, VP of Strategy and Analytics, visited the GIPB coast in May. Thank you to our teams for the warm welcome and for showcasing our operations. Their visit included time with Donn, Brady, the Director team, and Lisa Mason to share successes, challenges, and opportunities. We are excited to have Russ and Sabrina on our team and already see the impact of their support and leadership.

HUMAN RESOURCES

May Wellness Initiative Winners!

Spring Clean Your Habits Winner

Michael Chabert

Keyholder, Salvage VITA Tax Winner

Eduardo Castillo Cornejo SR. Cashier, Mecca GGC

Q2 Wellness - June

Move with Purpose – Strength and Stretch:

June 1- 30, 2026

Complete 3 strength or stretching exercises per week. Send in the form for a chance to win a $25 gift card.

Questions? Contact benefits@gimi.org or benefits@gipb.org

Looking Ahead… Q3 Wellness Initiatives

July - Hydration Challenge

August - Fuel Your Body by Focusing on Nutrition

September - Donate Blood

HUMAN RESOURCES - RETENTION

Trends

Remaining in top 3 positions with highest turnover:

• Cashier, Pricer, Material Handler

• Month - T/O – 5%

• NH Retention – 82%

• 90-day retention - 70%

• YTD Turnover 23.8%

Remaining in top 3 positions with highest turnover:

• Cashier, Donor Greeter, Pricer

• Month - T/O – 6%

• NH Retention – 97%

• 90-day retention - 84%

• YTD Turnover 31.7%

TALENT ACQUISITION

GIMI Update

We opened 75 positions in May:

• 36 replacement roles

• 39 additional roles

We currently have 65 vacant positions.

We welcomed 41 new team members (8 NH separated)

GIPB Update

We opened 84 positions in May:

• 39 replacement roles

• 45 additional roles

We currently have 52 vacant positions.

We welcomed 58 new team members. (4 NH separated)

Total New Team Members for May: 99!

May Hiring Events

It was great to host onsite events! Thank you GIPB Leaders for your partnership and support!

SAFETY & RISK

Risk Management

Every aspect of our business carries inherent risk. In alignment with our core values of Prioritizing People, Pursuing Excellence, and Promoting Accountability, the Risk, Safety, and LP team emphasized:

• Maintaining strong communication across teams and partner departments

• Supporting mental wellness through daily check-ins and engagement

• Ensuring all team members complete required training and follow processes

• Completing training prior to operating new equipment

Consistent adherence to these practices strengthens awareness and ensures a safe work environment.

Audit Trends

We continue to see improvement in audit scores across the organization. Great job by all.

• The Auditor is your best tool. Please reach out with questions and they will be happy to support.

• Audits are a moment in time, ownership allows personal growth and compliance provides a safe workplace and organizational strength.

Loss Prevention Training & Trends

Physical Security: For any issues with alarms or alarm codes, please submit a support ticket to LPsupport@gipb.org.

Loss Prevention Training & Support: Contact Loss Prevention or Risk & Safety for assistance with Net Track reporting, alarm keypads, or training needs.

Net Track Reporting: Timely and accurate reporting of theft, suspicious activity, hazards, and injuries is critical to identifying trends, addressing root causes, and preventing future incidents.

LP Focus: Store awareness drives safety and profitability through proactive reporting, customer engagement, and strong floor management.

YTD Theft Impact: Potential loss of $11,912.99.

LEARNING & DEVELOPMENT

GIPB

Congrats to Abra Joseph (Director of Donated Goods Operations) who graduated with her MBA!

Congrats to the following JPL on increasing a level!

o Emma Vilaro (Gulfstream) From A1 to A2

GIMI

Congrats to Melissa Jenkins (ATL Rialto) who completed her Associate’s degree and is continuing to her Bachelor’s

Congrats to the following JPLs on increasing a level!

o Yanet Sosa (Honore GGC) From B1 to B2

o Lidia Crespo (Mecca GGC) From B1 to B2

o Jorge Arroyo (Cortez GGC) From A2 to B1

o Miladis Zalivar (Cortez GGC) From A1 to A2

Leadership Development Program Projects & Collaboration

We have 147 leaders enrolled in LDP! We’re excited to see the collaboration across both coasts in these sessions

All classes have been scheduled and are out for the remainder of 2026. Classes will be Tues & Thurs at either 10am or 2pm

Supervisors – watch for communication on a quick report in GoodwillU that will be available to manage your team's enrollment

Pursuit of Education

Fall applications taking place now for SCF – submit your prenom today!

Multiple new school partners coming across the finish line, so watch for communications coming soon about new opportunities

o William Patterson University

o University of South Florida

o Palm Beach County Schools GED

o Sarasota Technical College GED

• Thank you to Sherry Hendrickson and Greg Wood for supporting the OJT project

• New Liftgate training released

o Introductory video

o 3-part liftgate training with knowledge checks

o Acknowledgement

• Storm Preparedness modules assigned

• Continued work on Role Model Worker Program updates

• Partnered with HR on the Talent Development Module and profile build out for GoodwillU

• Worked with vendor on building out our 360 process

• Visited stores for promotion recognition over at GIPB

• Wrapped up the 2nd NHO Facilitator Train-the-Trainer session

REAL ESTATE & FACILITIES MAINTENANCE

GIMI & GIPB RE Pipeline:

GIMI FM 30-Day:

GIPB 30-Day:

INFORMATION SYSTEMS

IS Serves You

“We don’t just keep the lights on – we build the tools, connections, and systems that let Goodwill’s people do their best work every day.”

• The IS team is here to serve you. Whether it’s a device that won’t cooperate, a question about a system, or an idea for how technology can make your job easier – reach out. That’s exactly what we’re here for.

Technology in the Service of People

Microsoft Teams Architecture: IS completed a 4-tier Teams communication strategy that can be designed for our full 2,000-person organization – from executive leadership to frontline store team members. The right conversations in the right places.

AI-Powered HR Agent: IS is piloting an AI assistant that handles routine HR policy questions automatically –giving HR more time for meaningful work and getting team members answers faster. “Technology in the service of people”.

Mobile Cost Audit: A full review of our 199 Verizon mobile lines identified some potential savings from unused and spare lines. Every dollar saved goes back to supporting our mission!

Help Desk Modernization: After analyzing 5,185 tickets across GIMI and GIPB, we’re improving how requests are routed, tracked, and resolved so team members get faster, more consistent support.

IT Security Awareness

Spot the Phish!

• If an email creates urgency or asks you to click a link, slow down. Legitimate sender won’t panic you into acting fast.

• Check the sender’s actual email address –not just the display name. Attackers love names like “IT Support” hiding a sketchy address.

• When in doubt, don’t click or open – ask us or the sender. We’d rather get 100 false alarms than miss one real one.

PROJECT MANAGEMENT

Asana Updates

What's new in Asana – May 2026

Asana Release Notes – May 2026

PM Reminder

Don't Wait Until It's a Problem Raise the Flag Early

• A small delay today becomes a major bottleneck next week. A "maybe" on a deliverable quietly turns into a "definitely not on time."

• How to apply it

o Name it. "I'm concerned that timeline X might slip because of Y."

o Share it. Bring it to your team or project lead before it becomes urgent.

o Solve it together. Early flags give the team time and options. Late surprises don't.

• Projects thrive on trust and transparency!

Collaboration

Enterprise Project Updates

• Moved key enterprise systems and process work forward, including the LiftUs case management rollout and HR Helpdesk project

• Advanced major people and strategy work by supporting the Leadership Development Program redesign, 360 feedback planning, and continued development of RMW Reimagined

GIMI Project Updates

• Kicked off Honore Gondola project planning

• Triple Diamond continues to move forward

GIPB Project Updates

• PSL West interior painting advanced with overnight work to minimize operational disruption

• Westlake ADC moved into active construction, while teams partnered with IS to coordinate production unit swaps and support smooth operations

Analytics

• The PM team is currently supporting:

o 10 Enterprise Projects

o 4 GIMI Projects

o 5 GIPB Projects

• In May, cross-functional teams completed 212 tasks

• Since 1/1/2026, cross-functional teams have completed:

o 1,410 Tasks

o 12 Projects

We're excited to share that the Project Management team has officially transitioned under the leadership of Russ Prentice, VP of Information Services, as we continue aligning our efforts to drive greater organizational impact

COMMUNITY ENGAGEMENT/SUPPORT & RECOGNITION

Community Engagement Support & Recognition

• Turning Points – Hats, Heels, and Bowties

• LWR Community Foundation Event

• LWRBA Young Leaders Next Gen Awards

• Chamber After Hours Networking Socials

• Barancik Foundation Thank You

• Sarasota EDC Economic Outlook Breakfast

• Argus Meeting the Minds Luncheon

• SW FL Goodwill Golf Tournament

• State of Pace event

• Manatee Chamber Headliners Lunch

• LWRBA Breakfast

• Project 180 Simulation

• Kiwanis throughout the month

• Kiwanis Family Festival

• YPG Summit

• Lunch and Learn for Project Heart

• Collaboration discussions with Women's Resource Center, Truist, Junior Achievement

• 45 people attended a May Recognition Breakfast

• 94 Heart Cards were sent in May with 9 winners of a $10 gift card

• 15 Bright Ideas were submitted

• 65 team members received their 90-day pin

• 111 team members were mailed a birthday card

• 20 Core Value Awards

• 10 RMW letters

• 64 donations of personal items were received to be researched

• 138 new subscribers were added to the newsletter list

• 82 WESA adjustments

• 162 online reviews

• Hospitality, printing, and notary services throughout the month

MARKETING

Social Channels

GIMI:

• Facebook: 605K views, 139K unique viewers, 7.3K link clicks, and 152 new followers (↑127%).

• Instagram: 11.7K views (↑38%), 258 interactions (↑40%), and 46 new followers (↑18%).

• LinkedIn: 13.5K impressions (↑23%), 656 reactions (↑22%), 52 comments, and 54 new followers (↑10%).

GIPB:

• Facebook: 93.8K+ views, 824 visits (↑15%), 69 interactions (↑8%), and 32 new followers (↑60%).

• Instagram: 1.9K views, 57 profile visits (↑58%), and 39 interactions (↑11%).

Helpdesk

• LinkedIn: 2.6K impressions, 91 reactions, 73 page views, and 19 new followers. iHeart Media

Share on Social

• May Social Star: Congratulations to Prudence Davis, ATL, Honore GGC!

• By the Numbers: 63 entries from 16 locations across both territories with 2 new submitters this month.

• Top Teams: Corporate Campus GGC led all GIMI locations with 12 entries. Cortez GGC and GIPB Ops each submitted 11 entries, tying for second overall.

MISSION DEVELOPMENT SERVICES

Partner Engagement

• Led partner calls, demos, and follow-ups across multiple organizations

• Supported new and ongoing partner opportunities

• Aligned partner needs with internal teams and solutions

• Coordinated upcoming and post-visit follow-ups and next steps, including a visit with Goodwill of Central Florida

GoodwillU

• Held two partner-wide GoodwillU new UX/UI calls with Reflections

• North Florida successfully launched GoodwillU to their team

• Stakeholder meetings to realign training with Memphis

• Supported the GICF visit

WESA

• Hosted WESA demos and partner sessions

• Led WESA Connect calls and follow-ups with partners

• Delivered training and report discussions for active customers

• Supported internal alignment on product updates and roadmap

• Continued improving training materials and release communication

• Resolved support tickets and data-related partner issues