Monthly Report March 2026 (1)

March 2026

MESSAGE FROM DONN

MONTHLY RESULTS

GIMI & GIPB DGR - 3/1/2026 to 3/31/2026

MISSION

Partnership Activities

• Presentation at the Sarasota Ministerial Association Luncheon

• GIPB developed and continues to foster a partnership with People of Purpose

Community Outreach

• GIPB is attending Career Fairs in conjunction with CareerSource hiring events and in collaboration with Palm Beach State College.

• GIPB will enroll as business members with the Jensen Beach Chamber and the PBC North Chamber. Our teams are looking forward to more community engagement events!

Team Training

• GIMI and GIPB in-person GPC meeting March 20th.

• LiftUs continues to progress as our case management platform.

• Presentation from Elderly and Retirement Care Subject Matter Experts

GIMI OPERATIONS

Milestone Dinners

We recently wrapped up our milestone dinners with Ranch Lake GGC, Corporate Campus GGC, and Englewood GGC. It was a great opportunity to come together as a team, celebrate our people, and recognize all of their hard work and achievements. We're already looking forward to celebrating many more milestones together!

Quarterly TLC Meeting

Spent the day with our Operations TLC and managers focusing on our core value of Promoting Accountability. The conversation centered on selfaccountability and challenging ourselves to better understand how the way we show up each day directly impacts our teams and results. It was a powerful reminder that accountability starts within.

Treasures Pick Up

Our White Glove Team had a busy March, supporting our donors through pickups while also stepping in to help a local Sarasota thrift shop close its doors and clear out inventory. In less than three days, the team packed up an entire, fully stocked store. Thank you to everyone who supported this large effort your teamwork made a big impact.

GIPB OPERATIONS

1 Million Over Budget in Q1!

We finished the first quarter of 2026 more than $1million over budget, and this is a big team win. This result did not happen by accident. It happened because teams worked together and delivered day after day.

This milestone also shows our Core Values in action. We Prioritize People when we help each other, train with patience, and communicate clearly – especially on busy days. We Promote Accountability when we take ownership of our work, follow our standards, and do what we said we would do. We Pursue Excellence when we look for better ways, fi problems quickly, and keep improving, even when things are already going well.

Thank you for the hard work and the teamwork behind this milestone. The results matter, but the way we got there matters too. What you do each day supports our mission - Changing Lives through the Power of Work.

WM Recycling South Florida Tour

Abra, Donn, and Julie toured WM Recycling South Florida in Pembroke Pines through the Florida Recycling Partnership. The facility is a $90 million recycling center that uses AI and optical sorting to separate materials and process hundreds of thousands of tons each year. The tour highlighted stewardship and the importance of understanding where materials go next.

NOW OPEN: Two New ADCs!

Two new Attended Donation Centers are now welcoming donors! The Tiffany Drive ADC is located at 1715 Tiffany Drive East, West Palm Beach, FL 33407 and the Vero Mall ADC is located at 6480 20th St #103, Vero Beach, FL 32966.

These openings reflect strong teamwork, thoughtful planning, and a shared focus on creating a positive donor experience. Thank you everyone involved for the hard work and collaboration that brought these locations to life and helped make donating easier for our community.

HUMAN RESOURCES

Spotlight

Congratulations to Benjamin Katzbeck on his promotion to Benefits Coordinator!

This achievement reflects Ben’s commitment to Prioritizing People through the care and support he provides to team members, his dedication to Promoting Accountability through attention to detail and follow-through, and his drive to Pursue Excellence in everything he does.

We are excited to see the positive impact he will continue to make in this new role. Congratulations on this well-earned milestone!

Q2 Wellness: April - June, 2026

Spring Clean Your Habits:

April 1 - 30, 2026

Choose one habit you’d like to improve:

• Sleep

• Hydration

• Posture

• Screen time

At the end of the month, send a quick email with your tracker to benefits@gimi.org or benefits@gipb.org letting us know:

• Which habit you focused on

• How improving it has helped you

You’ll be entered for a chance to win a $25 gift card!

10,000 Steps a Day:

May 1 - 31, 2026

Challenge yourself to walk 10,000 steps a day and log your steps on the step tracker.

Need a pedometer? Just reach out to Benefits we’re happy to provide one.

At the end of the month, send your step log to benefits@gimi.org or benefits@gipb.org for a chance to win a $25 gift card.

Move With a Purpose:

June 1 - 30, 2026

Focus on building strength and flexibility!

• Complete 3 strength or stretching exercises per week

• Log your progress on the tracker form

At the end of June, email your completed tracker to benefits@gimi.org or benefits@gipb.org for a chance to win a $25 gift card.

HUMAN RESOURCES - RETENTION

Trends

Remaining in top 3 positions with highest turnover:

• Cashier, Pricer, Material Handler

• Month - T/O – 5.0%

• NH Retention – 80%

• 90-day retention - 73%

• YTD Turnover 5.4%

Remaining in top 3 positions with highest turnover:

• Cashier, Donor Greeter, Pricer

• Month - T/O – 6.0%

• NH Retention – 95%

• 90-day retention - 82%

• YTD Turnover 5.6%

TALENT ACQUISITION

GIMI Update

We opened 66 positions in March:

• 37 replacement roles

• 29 additional roles

We currently have 66 vacant positions.

We welcomed 53 new team members. (10 NH separated)

GIPB Update

We opened 83 positions in March:

• 46 replacement roles

• 37 additional roles

We currently have 45 vacant positions.

We welcomed 59 new team members. (3 NH separated)

Total New Team Members for March: 113!

April Hiring Events

We are staffing up Triple Diamond Logistic Center! Talent Team hosts events every other Wednesday at Laurel Square ADC.

April Dates:

• 4/1, 4/15, 4/29

Please share this information!

SAFETY & RISK

Welcome

Please join us as we welcome Brendan Paris as our new Safety and Risk Manager for the GIPB territory. Brendan brings with him several years of experience & knowledge working in Safety and HR. Brendan is eager to meet the team and start building those important partnerships.

Reporting

Katina was able to visit GIPB for the March Risk Management Meeting and discuss the importance of following our reporting process and holding TM's accountable to our process. Claims are costly and have a real impact to the organization.

Continuous Training

Another great HCP (Household Chemical Products) training was held during the GIMI Risk Management Meeting. The teamwork, questions, and conversation allowed everyone to learn something new.

Internal and safety audits are conducted to verify compliance with policies, SOPs, and regulatory requirements; identify operational and safety risks; and drive continuous improvement by correcting gaps before incidents, losses, or injuries occur. Please reach out to your auditor for added training or all-around support and ensure your teams receive the audit score they work so hard for each and every day.

Loss Prevention

• Lock Box Security Compliance

Store leadership must consistently follow protocol by updating lock box codes immediately upon leadership departures and notifying Loss Prevention. This is critical to maintaining store security and accountability.

• Lost & Found Policy Adherence

Teams should ensure they are consistently documenting lost and found items per policy. Proper processing and documentation are essential to ensure accountability, reduce risk, and maintain compliance standards.

• Proactive Theft Awareness

Store teams should promptly communicate when suspicious individuals enter the store or when suspicious behavior is noted and follow up with the Net Track report. Early awareness supports prevention and safety.

• Donor Experience & Engagement

Remember to greet our customers and donors within 10 seconds and thank them for their donations or for shopping at Goodwill. World class customer service and a proactive, welcoming approach strengthens the donor experience and brand perception.

LEARNING & DEVELOPMENT

GIPB

GIMI

Laura Doran (ADC Ops) completed her Computer Skills for the Workplace Class in Ed2Go!

• Hosted a training session for our GIPB coaches with Mission & IS on their new platform coming soon!

• Excited to be partnering with Ops on rolling out and testing more of the 6-week training plans.

Thank you for all the collaboration and schedule planning as we work towards longer plans

LDP

• Scheduled all LDP1 sessions for the rest of 2026

• Worked with LDP1 facilitators on slide decks adjustments for virtual sessions

• Hosted multiple LDP2 sessions

• Prepped for Portfolio Meetings for GIPB initial groups

• Watch for communication to register for a session soon!

We had 2 JPL graduates in March! Please join me in celebrating their achievements!

• Arianna Camejo – Corporate Campus

• Taidy Reyes – Honore

Projects

&

Collaboration

• Began implementation call and project planning for 360 process

• Met with FAU and Northwestern Mutual for potential partnerships

• MOUs in legal review: Palm Beach County School District & William Patterson University

• Finalized liftgate training course with Risk & Safety

• Hosted Summer Registration Support hours for SCF-enrolled TMs

Thank you to IS for partnering with us to build a power app for our POE program tracking

Pursuit of Education

• Interested in going back to school?

• Interested in taking a class?

• Reach out to L&D to review options available to support your goals!

NHO Facilitator Training

• Successfully launched and completed a new 2-week NHO Facilitator Training a major milestone for building a stronger, more consistent NHO experience across the organization

• Set up April session for 2nd Cohort: April 17th – May 1st

• This training model was a blended approach with ILT + Goodwill U + capstone presentations repeatable for future cohorts

Thank you to all the participants in this pilot session!

REAL ESTATE & FACILITIES MAINTENANCE

GIMI & GIPB Pipeline

GIMI 30-Day:

GIPB 30-Day:

INFORMATION SERVICES

Infrastructure Optimization

The team implemented a new VPN to close the loop of the 12-month infrastructure update, bringing modern network, cloud access security measures and standardizations.

Welcome New IS Team Member

We’d like to welcome a new member to our team:

• William Wilder: Desktop Support Technician

Innovation & Emerging Technology

WESA: The Business Intelligence team continues to improve efficiency of data pipelines and backend processes to automate infrastructure resolution, improve stability, and broaden our data management capabilities.

LiftUs: The development for LiftUs has reached a major milestone, the project team continues to meet to make have the best mission case management platform in the network. We look forward to going live on March 4th for the GPCs.

New Hire Orientation Automation: We’ve made major progress streamlining how new team members are onboarded. By better coordinating behind the scenes with HR, IT, Risk, and Operations, we’re reducing manual handoffs, improving accuracy, and helping new hires get access to what they need sooner.

Knowledge Base: We’re strengthening how we document and share knowledge so common issues are resolved more quickly and consistently. By capturing solutions as we work, we’re reducing repeat issues, improving continuity when team members are out, and ensuring better support for everyone across the organization.

Incident Management

Help Desk Team

• 1,485 Tickets Received

• 1,341 Tickets Resolved

• 87.54% SLA Compliance

• 7hrs AVG Resolution Time

Business Intelligence Team

• 146 Tickets Received

• 130 Tickets Resolved

• 81.51% SLA Compliance

• 12hrs AVG Resolution Time

PROJECT MANAGEMENT

Asana Updates

What's new in Asana – March 2026

Asana Release Notes – March 2026

PM Reminder: Closing the Loop

• We’re tightening up how we close the loop on work. That means making sure next steps aren’t just talked about they’re written down and tracked in Asana.

• If something is open, it should be clear who owns it, when it’s due, and what action is actually happening.

• Simple follow-through like this helps prevent things from falling through the cracks and saves everyone time

• We're here to help! Feel free to reach out to the PM team with any questions or support.

Collaboration

Enterprise Project Updates:

• We have kicked off two new Enterprise projects in March; SOP optimization and 360 feedback implementation surveys.

GIMI Project Updates:

• An updated timeline for Triple Diamond reveals a late July-early August 2026 opening. Stay tuned.

GIPB Project Updates:

• Three ADCs opened in just three weeks Village Commons, Vero Mall, and Tiffany Drive—thanks to great teamwork and clear accountability.

• Store painting, baler installs, and Bargain Barn updates are moving forward thanks everyone, let’s keep it going

Analytics

• The PM team is currently supporting:

o 10 Enterprise Projects

o 2 GIMI Projects

o 4GIPB Projects

• In March, cross-functional teams completed:

o 257 Tasks

• Since 1/1/2026, cross-functional teams have completed:

o 576 Tasks

o 5 Projects

COMMUNITY ENGAGEMENT/SUPPORT & REC.

Community Engagement

• Bradenton Kiwanis

• Manatee Chamber Power Connection

• PACE Ducktail Party

• Meals on Wheels Tropical Nights

• Easterseals 80th Anniversary Gala

• Sarasota Community Choice Awards

• Margie’s Market Ribbon Cutting

• WRC Supported Scholar Luncheon

• Spirit of Manatee

• Sarasota Chamber – Women at Work

• LWRBA Breakfast with the Chairman

• USF Brunch on the Bay

Ongoing & Upcoming:

• Community Ambassador Awards Luncheon (in progress)

• Tour of Triple Diamond with Sarasota EDC

• Meeting with PACE Center for Girls for potential collaboration

Support & Recognition

• 95 Heart Cards were sent in March, with 10 team members receiving gift cards

• 14 Bright Ideas were submitted

• 63 team members received their 90-day pins

• 124 birthday cards were sent to team members

• 28 Core Value Awards were presented

• 148 new subscribers added to our newsletter

• 130 online reviews were responded to

• 49 personal item donations were received and researched

• Milestone Dinners were held for Cortez GGC, Ranch Lake GGC, Corporate Campus GGC, and Englewood GGC — congratulations to all teams!

MARKETING

Email/Newsletter Social Channels

Total Subscribers:

153,711 ↑ 8,698

Emails Sent:

77,590

Open Rate:

25% ↓ 2% vs. Prior Month

Vote for Goodwillard!

Help Goodwillard take the crown! Vote by clicking the "like" or "love" button on his individual photo at this link.

GIMI:

• LinkedIn: Engagement rate 107.5% above competitors

• Facebook: 566K+ views; Content interactions ↑128.7%

• Instagram: Views ↑42.4%; Interactions ↑81.5%

GIPB:

• LinkedIn: Establishing a baseline this month

• Facebook: 319K+ views; Link clicks ↑30,700%

• Instagram: Reach of 40K+; Link clicks doubled

Share on Social:

• March Social Star: Congratulations to Julie Greco!

• By the Numbers: 78 entries (GIMI: 31, GIPB: 46) with nine new submitters this month

• Top Teams: GIPB Ops (38 points), followed by Arcadia GGC (11) and E-Commerce Team (8)

iHeart Media

Beaches and Treasure Coast (GIPB)

Helpdesk

Tickets Received: 67 ↑ 60 Prior Month GIMI: 53 GIPB: 14

Tickets Resolved: 55 ↑ 45 Prior Month GIMI: 45

MISSION DEVELOPMENT SERVICES

Partner Engagement

• Hosted Goodwill Industries of NYNJ onsite in March, working directly with their team to share practices, discuss priorities, and support cross-Goodwill learning and collaboration.

• Continued working with multiple Goodwill organizations throughout March through scheduled meetings and follow-ups to support shared goals and ongoing needs.

• Coordinated internal and partner debriefs following March engagements to align on next steps and ensure continuity of support.

WESA

• Held multiple WESA-focused meetings with Goodwill partners in March, including working sessions to review reporting needs, data flow, and enhancement requests

• Worked directly with Goodwill of South Florida during March to coordinate and deploy WESA-related support and training needs tied to labor, reporting, and system use for Operational teams and Executive Leadership

• Continued collaborating with partner teams to improve clarity and consistency in how WESA data is understood and used across organizations

GoodwillU

• Goodwill Tulsa advanced into the GoodwillU implementation phase following contract coordination and planning discussions, with work underway to support onboarding and rollout

• Continued supporting Goodwill partners with GoodwillU questions, coordination, and follow-up alongside other MDS services

• Provided guidance to partner teams to help align GoodwillU training and learning resources with operational and leadership needs