Monthly Report - June 2026

June 2026

MESSAGE FROM DONN

MONTHLY

RESULTS GIMI & GIPB DGR - 6/1/2026 to 6/30/2026

MISSION

New Partnerships

• Helping Up Mission

• Safe Children Coalition-Manatee

• GIPB job coaching agencies:

o I Can Living and Learning

o ARC of the Treasure Coast

o Hab Center

o Employ U

Training

• The Florida Goodwill Association met with CARF to learn about the updated standards for 2026, including the new standard that requires organizations to have a policy on AI.

• Veterans Task Force Meeting

• Iain DeJong presentation, hosted at the Corporate Campus, "What Local Leaders Need to Know to Best Respond to Homelessness." Several Coaches, along with GPC Leadership attended the training.

• Participated in training in preparation for responding to an RFP for SNAP E&T funding from the State of Florida.

LiftUs

• The GPC section of LiftUs is complete and is currently being utilized by all our Good Partner Coaches.

• The CRC Team concluded beta testing on LiftUs on July 3rd.

• The LiftUs Team will begin planning for the addition of a self-service IDP portal as the next step in the evolution of LiftUs.

GIMI OPERATIONS

Training for Excellence

"When we invest in training, we don't just build skills we build confidence, create opportunities, and prepare future leaders."

Training remains one of the most important investments we make in our people. The impact is reflected not only in stronger operational results, but also in the growth, engagement, and advancement of our team members.

June was filled with learning opportunities across our operations, with teams spending time exploring different departments and strengthening their understanding of our business. Pictured below, the Honore Apparel team collaborating on opportunities, challenges, and ideas to drive continued success.

Triple Diamond Logistics Center

As we continue to grow our impact across the community, we recently completed a key project walkthrough for our second Logistics Center and third Bargain Barn. The walkthrough confirmed that the project remains on track for the planned opening on July 23rd.

We're excited about the opportunities these new locations will create for our team and the communities we serve. We are currently hiring for several positions in the Venice area. If you know someone seeking employment or looking to grow their career with Goodwill, please encourage them to apply. These roles offer a great opportunity to gain exposure to our post-retail operations and build a rewarding career within the organization.

Team Member Spotlight

Zach received a 5 Star review for his world class customer service. The customer said, “Zachary is kind, respectful and genuinely a positive person.” He told them, “If I can make someone’s day a little better, then I’ve done well.” Outstanding job, Zach!

GIPB OPERATIONS

Second Quarter Successes

GIPB finished the second quarter $937,813 above budget, reaching 106.69% of goal. This success reflects the daily work of our teams and leaders. Thank you for continuing to Pursue Excellence, protect donor value, and drive strong results.

As sizing continues to roll out, we have even more opportunity to build on this momentum. Moving into the third quarter, our focus remains on strong production with full and fresh sales floors.

Summer of Image

June marked the launch of Summer of Image across the GIPB territory, with Sales Floor Image serving as the first area of focus. Throughout the month, stores focused on cleanliness, recovery, merchandising, and customer experience, bringing the initiative to life in ways both large and small.

As Summer of Image continues, July shifts the focus to Production Room Image, with an emphasis on safety, river flow, teamwork, and productivity.

Horizontal Balers

Both North and South Operations received a major upgrade with the delivery and installation of horizontal balers!

This investment takes our Post Retail process to the next level, increasing production from one bale every 75 minutes to one bale every 15 minutes.

A big win for Post Retail and an exciting step forward for GIPB.

The Breakers Furniture Donation

During The Breakers' South Tower renovation, GIPB partnered with the hotel to give quality furniture a second life through our retail stores.

Thank you to Jeff Garboden, Julie Greco, Pierre Pressoir, Mickey Bailey, and our Ryder partners for coordinating the pickup and distribution of this large donation.

This was a great example of teamwork, partnership, and making the most of every donation.

End of an Era

After many years of serving donors in Stuart, FL, the Country Club Plaza ADC closed in June. We thank everyone who contributed to the success of this shed and the impact it made in the community over the years.

HUMAN RESOURCES

June Wellness Initiative Winner!

10K Steps a Day Winner

Julie Howie - Keyholder, Cortez GGC

Julie was the steps winner with 549,654 steps! Wow! That's a lot of stepping!

Q2 Wellness - June

July Hydration Challenge:

July 1- 31, 2026

Staying hydrated is an important part of maintaining overall health. Set a daily water intake goal for yourself and track your progress throughout the month for a chance to win a $25 gift card.

To participate:

• Complete the Hydration Tracker

• Email your completed tracker to benefits@gimi.org or benefits@gipb.org

Looking Ahead … Q3 Wellness Initiatives

August - Fuel Your Body by Focusing on Nutrition

September - Donate Blood

HUMAN RESOURCES - RETENTION

Trends

Top 3 positions with highest turnover in the month:

• Pricer, Cashier, Custodial 2

• Month - T/O – 3.5%

• NH Retention – 86%

• 90-day retention - 75%

• YTD Turnover 28.6%

Top 3 positions with highest turnover for the month:

• Cashier, Donor Greeter, Sorter Hanger

• Month - T/O – 5.3%

• NH Retention – 88%

• 90-day retention - 81%

• YTD Turnover 35.7%

TALENT ACQUISITION

GIMI Update

We opened 64 positions in June:

• 40 replacement roles

• 24 additional roles

We currently have 68 vacant positions

We welcomed 42 new team members

GIPB Update

We opened 108 positions in June:

• 33 replacement roles

• 75 additional roles

We currently have 66 vacant positions

We welcomed 69 new team members

Please join me in welcoming Edson Davila as our Recruiting Specialist for GIPB. He joined our team on June 1st. You can find Edson at the South Ops Admin Office.

SAFETY & RISK MANAGEMENT

Safety & Risk Management

Congratulations to Jamie Berger on his promotion to Loss Prevention Manager! Jamie will support both GIMI and GIPB as we continue to strengthen our Loss Prevention program and fill LP Specialist positions on each coast. With more than 30 years of law enforcement experience and several years in asset protection, Jamie brings a wealth of knowledge and expertise to the role. Please join us in congratulating Jamie on this welldeserved promotion.

June Risk Focus: Storm season is here, please remember to opt in so you receive all storm season updates and important resource information:

Sign Up for Text Alerts:

• GIMI: Text CHECKIN to (941)-273-8887

• GIPB: Text GIPB to (941) 273-8887

Audit Trends

• Be mindful of keeping electrical and Fire Alarm Control Panel (FACP) rooms accessible and free of obstructions/clutter

• Red-taped areas in front of panels help remind our teams.

• Emergency Exit signs and emergency lights must have working backup batteries and be tested during periodic inspection. If any need service/replacement, contact FM (Facilities Management).

• Ensure Net Tracks, Statements and Root Cause Analysis are completed timely and accurately as this helps ensure we have a safe work environment for all TM's and customers.

GIPB Rolling Year Audit Scores

Loss Prevention

• The LP Team continues to support the Solink project rollout across GIPB locations.

• Cashiering: When ringing up customers, remember to “Look Inside Always” (L.I.S.A), check “Bottom of Basket” (B.O.B), and “Scan All Merchandise” (S.A.M).

• Counterfeit Bills: All bills $5.00 and up must be checked for counterfeiting.

• Ticket Switching: Follow established protocols for switched tags/items missing tickets. Report suspected/repeat ticket switchers through Net Track for follow-up investigation.

• Be diligent about checking our dressing rooms regularly as required for safety and LP opportunities.

YTD Theft Impact: Potential loss of $17,939.57

LEARNING & DEVELOPMENT

Welcome!

We are excited to welcome Julian Pollifrone as our new Learning & Development Specialist!

Julian brings a background in instructional design, facilitation, and creating engaging learning experiences. With experience in education and digital media/production, along with a Master's degree in Learning, Design, and Technology, he is passionate about helping others learn and grow.

In his role, Julian will support our Leadership Development Program, develop GoodwillU elearning modules, and partner with leaders to strengthen career development across the organization.

Please join us in giving Julian a warm welcome—we're excited to have him on the team as we continue Changing Lives Through the Power of Work!

GIMI

Congrats to Nick Matias (TL of Software Services) completed his Microsoft Certification: Power BI Data Analyst Associate!

Congrats to the following JPLs on increasing a level:

• Yailien Perez (North Port GGC) From B1 to B2

• Elizabeth Figueroa (Cortez GGC) From A1 to A2

Projects & Collaborations

• Continued work on Role Model Worker Program updates, testing and building training

• Partnered with Talent on updating our NHO training tools to support with virtual NHO

• Visited GIPB stores for promotion recognition

• Finalized FAU Letter of Intent

• Evaluated some new technology tools for L&D

GIPB

• Congrats to Brooke Key (ATL Delray) completed HR Management Suite in Ed2Go

• Congrats to Paulette Fenocchi (ATL Jupiter) completed Computer Skills for the Workplace in Ed2Go

• Congrats to Chiara Robinson (E-Commerce Associate) completed Individual Excellence in Ed2Go

Congrats to the following JPL on increasing a level

• Delmis Lopez (South Dixie GGC) From A1 to A2

• Evaluated some new GED options in order to streamline the process for both coasts and monitor progress internally

• Supported Mission with a possible Enrich integration or link through GoodwillU

Fall applications taking place now for SCF –submit your prenom today or reach out with any questions!

REAL ESTATE & FACILITIES MAINTENANCE

GIMI & GIPB RE Pipeline:

GIMI FM 30-Day: GIPB 30-Day:

INFORMATION SERVICES

Bits and Bytes

Cybersecurity Enhancement Initiative:

We continue to strengthen our cybersecurity posture by implementing additional security controls, enhancing identity protection, and reducing organizational risk through proactive security improvements. These initiatives support our ongoing commitment to safeguarding Goodwill's systems, data, and operations.

Sustainability & Print Optimization:

As part of our technology modernization and sustainability efforts, we continue to optimize our print environment by reducing unnecessary office printers. This initiative lowers support costs, improves security, reduces energy consumption, and supports our environmental stewardship goals.

GIPB Technology Refresh:

Successfully completed the production hardware deployment across GIPB locations, replacing aging workstations with modern devices to improve reliability, performance, and the overall team member experience while providing a standardized technology platform for future growth.

Welcome New IS Team Members!

Kristi joined the Business Intelligence side of Information Services as a Report Analyst. Kristi's responsibilities involve developing and enhancing our reports within WESA.

Incident Management

Help Desk Team

• 1,390 Tickets Received

• 1,383 Tickets Resolved

• 94.94% SLA Compliance

• 13 hrs AVG Resolution Time

Business Intelligence Team

• 144 Tickets Received

• 121 Tickets Resolved

• 79.34% SLA Compliance

• 7 hrs AVG Resolution Time

PROJECT MANAGEMENT

Asana Updates

What's new in Asana – June 2026

Asana Release Notes – June 2026

PM Reminder

Standardized Status = Faster Decisions (Red, Yellow, and Green)

Instead of teams interpreting status differently, define it like this:

• Green

o Milestones are on schedule

o No major risks impacting the project

o No escalations needed

• Yellow

o Timeline might slip without intervention

o Dependencies unresolved

o Mitigation plan exists

• Red

o Milestones missed

o Critical path is blocked

o Scope/timeline impacted

This is a simple but powerful best practice that scales easily across teams and functions

Collaboration

Enterprise Project Updates

• Enterprise initiatives continued to advance in June, including the LiftUs case management, Mission Program Evaluation project, Leadership Development Program redesign, 360 Feedback planning, and ongoing development of RMW Reimagined.

GIMI

Project Updates

• Triple Diamond is making great progress. The team are preparing for a 7/23 opening day!

GIPB Project Updates

• Westlake ADC project activities continue to advance with strong cross-functional coordination and focus on upcoming milestones.

• Interior Store Painting: The team is developing the rollout timeline and sequencing plan to support a smooth execution with minimal operational disruption.

• Safety Bollards for Horizontal Balers: Safety bollards have been installed to enhance safety, protect equipment, and support site readiness efforts.

Analytics

• The PM team is currently supporting:

o 10 Enterprise Projects

o 4 GIMI Projects

o 5 GIPB Projects

• In June, cross-functional teams completed 165 tasks

• Since 1/1/2026, cross-functional teams have completed:

o 1,573 Tasks

o 12 Projects

COMMUNITY ENGAGEMENT/SUPPORT & RECOGNITION

Community Engagement Support & Recognition

• Manatee Community Foundation – Board–Staff Partnership workshop

• Sarasota Chamber – Best practices in human relations session

• Bradenton Area EDC – Economic Forecast Breakfast

• Goodwill Manasota – Two Lunch and Learn sessions

• The Nest Apartments – Ribbon cutting (workforce housing)

• Manatee County Animal Services Resource Center – Ribbon cutting and tour

• Bradenton Kiwanis meeting

• Manatee Chamber Business After Hours (hosted at Humane Society of Manatee County)

• Manatee Chamber Headliners Lunch (featuring EDC)

• LWRBA Monthly Luncheon – Meet the Candidates format

• Tasting the City

• Suncoast Blood Centers – On-site drives throughout June

• MCR Health – Partnership exploration meeting

• Vendor and supporter tours

• Sarasota Business Awards – Finalist for Community Impact Award

• 48 attendees at GIMI’s June Recognition Breakfast

• 79 Heart Cards were sent in June with 7 winners of a $10 gift card

• 16 Bright Ideas submitted

• 77 team members received 90-day retention cards & pins

• 141 birthday cards mailed to team members

• 4 Role Model Worker letters or certifications

• 8 Core Value Awards (Promoting Accountability)

o Plus, support for additional Core Value Award certificates & rewards

• 39 donations of personal items were received to be researched

• 207 online reviews responded to

• 134 new subscribers added to the GIMI newsletter

• 134 WESA adjustments supported for Operations

• 51 Help Desk tickets completed

• Safety Super Star certifications and pins supported for the South Region

• 755+ signs and notices printed, laminated, or prepared

• Hospitality support for internal meetings

• Travel arrangements coordinated for multiple team members

MARKETING

Social Channels

GIMI:

• Facebook: 586.5K views, 104.2K viewers, 2.1K link clicks, 159 new follows (↑4.6%), and 2.6K interactions (↑44%).

• Instagram: 10.8K views, 1.4K reach (↑21.6%), 272 interactions (↑5.4%), 42 new follows, and 217 profile visits (↑13.6%).

• LinkedIn: 6.9K impressions, 424 reactions, 9 comments, 48 new followers, and 454 page searches (↑23%).

GIPB:

• Facebook: 8.2K views (↑5.2%), 1.1K viewers (↑0.9%), 10 link clicks, 23 new follows, and 230 interactions.

• Instagram: 2.7K views (↑39.1%), 78 reach, 44 interactions (↑12.8%), 67 profile visits (↑17.5%).

• LinkedIn: 3.5K impressions (↑48.3%), 150 reactions (↑85.2%), 16 comments, 10 new followers, and 73 page views (↑23.7%).

Helpdesk

Tickets Received: 58 69 Prior Month

Tickets Resolved: 50 58 Prior Month

Email/Newsletter

Total Subscribers:

153,441 ↑464

GIMI: 34 GIPB: 16

Open Rate:

↓2% vs. Prior Month

iHeart Media

Manasota (GIMI)

Palm Beaches and Treasure Coast (GIPB)

Share on Social

• June Social Star: Congratulations to Abra Joseph, GIPB’s Director of Donated Goods Operations!

• By the Numbers: 65 entries from 19 locations across both territories with 5 new submitters this month.

• Top Teams: GIPB Ops led with 16 entries, CC GGC followed with 14, Learning & Development hit 9 (powered by Michael Loguidice), and Thrift Finds dominated campaigns at 57%.

MISSION DEVELOPMENT SERVICES

Partner Engagement

• Hosted Goodwill Industries of the Finger Lakes and Heart of Texas Goodwill, and facilitated follow-up discussions with both

• Made outreach at GII's DGR Learning Optimization Event with multiple current and potential partners

• Continued engagement with current and prospective partners through contract and service discussions

WESA

• Continued contract negotiations and partnership discussions related to WESA services

• Established a formal process for WESA release communications, training updates, user guide maintenance, and customer notifications to better support partners

• Began recurring WESA update coordination meetings involving product, training, and customer success teams to improve communication and readiness around platform changes

GoodwillU

• Supported visits this month from Goodwill Industries Finger Lakes and Heart of Texas Goodwill

• Launched partner survey to gather feedback

• Planning bi-monthly info sharing/support webinars in partnership with Reflection Software