July 2026
MESSAGE FROM DONN
MONTHLY RESULTS GIMI & GIPB DGR - 7/1/2026 to 7/31/2026
MISSION Grant Activity
Community Partner Meetings
Community Outreach
• Accenture Report
• Project 180
• United Way Suncoast Report
• Easterseals
• We participated in two Lunch and Learn meetings: one for the Out of Door Academy and one for community agencies.
• SNAP E&T Application
• CareerEdge • JED
• Bridges of Bradenton • Under One Roof
• We began working on a project which will allow us to leverage the local Chambers and EDC groups to educate community employers on how the Job Connection can help them to recruit and support applicants.
GIMI OPERATIONS Triple Diamond – Now Open! July marked an exciting milestone for our organization with the opening of our third Bargain Barn and second Logistics Center at 201 Triple Diamond Blvd. in Venice. Beyond enhancing our ability to serve a growing community with a vast selection of merchandise, this facility has expanded our mission impact by creating employment opportunities for more than 20 new team members.
TLC Meeting – Building Connection As part of the Triple Diamond opening, we introduced a unique New Hire Orientation experience for our team.
Team members spent a day learning about the flow of donations through our retail operations and gaining a deeper understanding of the critical role the Bargain Barn plays in our overall success. The experience also provided an opportunity for new team members to build relationships, strengthen teamwork, and establish connections as they prepared for opening day.
Our TLC team participated in a dedicated learning experience focused on mental health awareness and the power of connection. Supported by Ellie Mental Health of Sarasota and Manatee, the session equipped leaders with a greater understanding of how mental well-being influences both individual and team success, while reinforcing the important role leaders play in creating a culture of support, empathy, and engagement.
GIPB OPERATIONS “Levers of Impact”
“Preserving What Matters”
On July 28, TLCs and leaders gathered at the Port Salerno Civic Center for a leadership meeting built around one idea: the levers we pull every day create impact for our teams, our business, and our mission.
The Breakers, a Palm Beach hotel, highlighted GIPB as an important partner during an event about its sustainability efforts. From recycling cardboard and pallets to giving gently used items a second life, our teams are part of that impact. Donn Githens, Brady O’Neil, Abra Joseph, Jeff Garboden, Julie Greco, Arlene Skerrit, and special guest Patrick Githens attended the event.
After kicking off the day with a lively game of Bop It, leaders took the stage to share best practices on sizing, transaction value, recovery excellence, rotation and pulls, real-time coaching, and safety culture, showing how each lever contributes to our success. The day also included a review of the new six-week training plan, insight from leaders who have gone through the process, a meaningful conversation about mental health led by Ellie Mental Health, and a reminder that world-class customer service is a lever everyone can pull. Even in his absence, Brady was part of the day through a video message. A special thank-you to Josh Simkowitz for recording the presentations and to Arlene Skerrit for helping support the meeting.
Sunscreen Contest Congratulations to the Woodbridge GGC team, the clear winner of our Sunscreen Contest! Thank you to all of our teams for their engagement and participation as we begin to pull the New Goods lever. The runner-up will be announced on August 10.
HUMAN RESOURCES June Wellness Initiative Winner!
Q3 Wellness - August Fuel Your Body by Focusing on Nutrition: August 1 – August 31, 2026 Focus on making healthy nutrition choices by including fruits and vegetables in at least one meal each day. Keep track of the days fruits and vegetables are consumed for a chance to win a $25 gift card.
To participate: • Complete the Food Tracker • Email your completed tracker to benefits@gimi.org or benefits@gipb.org
Move with a Purpose Wellness Challenge Winner Chevis West - ATL, Mecca GGC Chevis is living healthy by focusing on building strength and flexibility!
Looking Ahead … Q3 Wellness Initiatives September - Donate Blood
HUMAN RESOURCES - RETENTION Trends Top 3 positions with highest turnover in the month:
GIMI
• Cashier, Material Handler, Sorter/Hanger
• Month - T/O – 4.6% • NH Retention – 96%
GIPB
2026 T/O YTD -35.1%
• 90-day retention - 86%
• YTD Turnover 32.3%
Top 3 positions with highest turnover for the month: • Donor Greeter, Cashier, Pricer • Month - T/O – 4.4%
• NH Retention – 97% • 90-day retention - 87% • YTD Turnover 38.2%
TALENT ACQUISITION GIMI Update
GIPB Update
We opened 64 positions in July:
We opened 55 positions in July:
• 31 replacement roles • 24 additional roles
• 28 replacement roles • 27 additional roles
We currently have 25 vacant positions
We currently have 37 vacant positions
We welcomed 52 new team members
We welcomed 67 new team members
Virtual New Hire Orientation
Total New Team Members for July: 119!
Our first Triple Diamond team attended Virtual New Hire Orientation in their new space on July 20th.
SAFETY & RISK MANAGEMENT Safety & Risk Management It was an exciting month for Safety, Risk Management, and Loss Prevention as we supported the grand openings of GIMI's third Bargain Barn and second Logistics Center at 201 Triple Diamond. The Risk & Safety team partnered with operations to provide training on PPE, material handling equipment, safe lifting techniques, and trailer loading while welcoming and connecting with our new team members. This collaboration was a great example of our Mission Statement and Core Values in action.
Loss Prevention Katina and Holly traveled to GIPB with our insurance partners and legal counsel representing Workers' Compensation and General Liability. The visit provided valuable insight into the importance of timely reporting and reinforced our shared commitment to protecting our customers, team members, and organizational assets. Bernard in LP was also able to show a little recognition. Well done! The GIMI Risk Management meeting focused on safe trailer loading practices for donated goods, reinforcing our commitment to protecting team members, customers, and the donations entrusted to us. Thank you to Dora and Chris for leading this important discussion. Michelle shared key audit trends and highlighted the positive impact our teams are making through their ongoing commitment to improvement. These efforts continue to support our Core Values of Prioritizing People, Promoting Accountability, and Pursuing Excellence.
Jamie Berger, Loss Prevention Manager, recently visited GIPB with Kevin Ouellette to connect with the team, gain insight into operations across the territory, and support the ongoing efforts of Jerry and Beau. This month, our primary Loss Prevention focus remains on strengthening cash-handling practices. By following established procedures and paying close attention to cash accountability, we can reduce overages and shortages while helping protect our team members, customers, and organizational assets. Loss Prevention and Risk & Safety remain available to provide training and support on NetTrack reporting, alarm systems, and other LP-related processes.
Recognition is key!
LEARNING & DEVELOPMENT GIPB
GIMI
Projects
Congrats to Jeff Garboden, Regional Project Manager, for completing his CAPM Certification!
Congrats to Gloria Licor, HR Compliance Manager for completing her SPHR Certification!
We're getting close to our initial LDP group being ready to graduate, so please watch for more communications on portfolio meetings and next steps towards graduation!
Congrats to Brittany Goitiz, Enterprise Project Manager, on completing her PMP Certification! We have two more level increases for JPL, getting closer to graduation:
• Beatriz Baracaldo, Honore • Eliodoro Moreno, Corporate Campus Carlos Huajardo Gomez, one of our GPCs has been promoted to a Mission Employment Specialist! In this new role, Carlos will still be a GPC but will also be able to partner with our L&D Team to support our Spanish JPL participants. We're excited to add his level of engagement and support to our JPL team!
July was focused on the Role Model Worker project and building that out for August launch. • We hosted supervisor training sessions throughout the month to prepare our supervisors for the new process
We look forward to collaborating with all the leaders, as we launch this new program!
REAL ESTATE & FACILITIES MAINTENANCE GIMI & GIPB Pipeline:
GIMI FM 30-Day:
Deals by status
Task (count in numbers)
Total Tasks by Status and Property Type
GIPB FM 30-Day:
INFORMATION SERVICES Prioritize People Congrats to Skyler Stone, celebrating 2 years of service!
Congrats to Dan Nolan, celebrating 1 year of service!
Promote Accountability
Pursue Excellence
Service Desk Performance – July 2026
Requisition Tracker Goes Live
1,316
93.45%
Total Tickets
First-Contact Resolution
Down 5.6% from June
Cybersecurity Tip: Verify Before You Update Congratulations to two Information Services team members celebrating service milestones this month. Thank you both for the commitment and expertise you bring to the Information Services team every day.
Legitimate updates come from IS-managed tools — never from a pop-up, an email link, or an unexpected support call. • Close any pop-up claiming your device needs a driver update. • Information Services will never ask for your password or MFA code. • Report anything unusual to the Service Desk right away.
We digitized the talent acquisition requisition process into the Requisition Tracker; a Power App integrated with WESA.
• Real-time visibility into every open requisition • Leaders can view, track, and produce reports on demand
• Requisition status captured in one system of record
Why It Matters • This replaces a manual spreadsheet that was prone to keying errors and lagged behind actual hiring activity. Leaders now work from a single, always-current source of truth.
PROJECT MANAGEMENT Asana Updates
Collaboration and Project Updates
What's new in Asana – July 2026
Enterprise Project Updates
Asana Release Notes – July 2026
• Enterprise initiatives continued to advance in July, including the LiftUs case management, Mission Program Evaluation project, RMW Reimagined, Budget 2027 planning support.
PM Reminder Accountability drives results
GIMI Project Updates
Projects move faster when responsibilities are understood. Promote accountability in projects by: • Ensure every task has an owner and due date • Keep status updates current to maintain visibility and momentum • Completing assigned work by the agreed-upon due date or communicating early if timelines are at risk. • Communicate risks, delays, and roadblocks early so the team can respond before they become larger issues • Clearly define who owns each task, decision, and deliverable.
• Triple Diamond Bargain Barn and Logistics center opened successfully on 7/23/26. Thank you to all of the teams that supported
This is a simple but powerful best practice that scales easily across teams and functions
GIPB Project Updates • The Westlake ADC project has made significant progress following delays related to electrical equipment procurement and construction sequencing. Current plans are targeting a mid-August opening. • The store painting initiative is back on track. New contractor partnerships and improved scheduling have positioned the team to accelerate progress across multiple locations. Current plans call for at least three stores to be completed during August.
Analytics • The PM team is currently supporting: o
10 Enterprise Projects
o
4 GIMI Projects
o
3 GIPB Projects
• In July, cross-functional teams completed 246tasks • Since 1/1/2026, cross-functional teams have completed: o
1,819 Tasks
o
12 Projects
PM Team Highlights • In July, we celebrated two exciting professional development milestones within the Project Management team! o Jeff Garboden, Regional Project Manager, earned his Certified Associate in Project Management (CAPM®) certification. o Brittany Goitiz, Enterprise Project Manager, earned her Project Management Professional (PMP®) certification.
COMMUNITY ENGAGEMENT & RECOGNITION Community Engagement
Support & Recognition
Goodwill Night at the Bradenton Marauders game was held July 24th. Thank you to everyone who braved the rain and weather to hang out with and have some fun with the team.
The support and recognition helpdesk received a total of 120 tickets between GIMI and GIPB. We closed the month with 5 open tickets. In addition, the team worked on our upcoming annual GIPB Recognition Breakfasts. In GIMI, we hosted a breakfast on July 14th with 58 people in attendance. Celebrations included anniversaries and Bright Ideas!
In July, we finalized our partnership agreement with Florida Atlantic University. There will be some exciting opportunities coming for donation drives, and Goodwill nights at various sporting events. Stay tuned and GO OWLS! We hosted two Lunch & Learns – one for a group of Out the Door Academy campers, and one for various community partners. We continued strengthening partnerships with a few partner strategy meetings, including Easterseals, Manatee County Schools, and MCR Health.
In July, we finalized our annual Cultural Survey for deployment on August 1st via GoodwillU®. We are excited to receive everyone's feedback throughout the month.
August Team Member Appreciation! Don't forget – the month of August is Team Member Appreciation! Shop all month long for 50% OFF! Just don't forget to round up your change as it is also our annual CRU match thanks to the generosity of the Flanzer Trust!
MARKETING Welcome! We are so excited to welcome Katelyn Trahanas as our new Marketing Specialist!
Social Channels GIMI: • Facebook: 1.1M views, 169.7K viewers, 7.4K link clicks, 342 new follows, 4.5K interactions, and 9.1K page visits. • Instagram: 28.3K views, 7.9K reach, 941 link clicks, 750 interactions, 83 new follows, and 523 profile visits. • LinkedIn: 8.3K impressions, 454 reactions, 8 comments, and 4 reposts.
Email/Newsletter
Helpdesk
Total Subscribers:
Tickets Received:
47 58 Prior Month
GIMI: 35 GIPB: 12
Open Rate:
Tickets Resolved:
38 50 Prior Month
GIMI: 28 GIPB: 10
Share on Social
Manasota (GIMI)
• July Social Star: Congratulations to Jessica Koehler, TLC at Longboat Key Bookstore! • By the Numbers: 46 entries across both territories with 5 first-time submitters this month.
• Facebook: 7.2K views, 1.6K viewers, 9 link clicks, 21 new follows, 55 interactions, and 675 page visits.
• LinkedIn: 1K impressions, 73 reactions, and 2 comments.
27%
iHeart Media
GIPB:
• Instagram: 2.8K views, 89 reach, 37 interactions, and 86 profile visits.
154,748 ↑1.307
Palm Beaches and Treasure Coast (GIPB)
• Top Teams: Corporate Campus GGC led with 17 entries, GIPB Ops followed with 14, Longboat Key Bookstore hit 5, and Thrift Finds dominated campaigns at 54% of all submissions.
MISSION DEVELOPMENT SERVICES Partner Engagement
WESA®
GoodwillU
• Launched the Helms College Donor Acquisition course and continued engagement with participating Goodwill leaders to support donor growth strategies.
• Finalized updated WESA contracts and Attachment A pricing documents in preparation for 2027 customer renewals.
• Completed more functional learning track buildouts with Memphis
• Advanced partner engagement planning through customer meetings, follow-up discussions, and coordination of upcoming visits and conference conversations.
• Began customer renewal and pricing discussions, with positive engagement from partners and productive conversations about the future of WESA. • Implemented WESA reporting and workflow enhancements while resolving customer support and data accuracy requests.
• Training with new Administrator at Alabama • Continued work with North FL on their GoodwillU launch plan • Scheduled our first GoodwillU Learn session for all partners for August. The goal of these sessions are to connect our GoodwillU partners and build a community centered around learning and sharing best practices for the system experience.