January 2026
MESSAGE FROM DONN
2025 IMPACT
478 Veterans Provided with Assistance
250,592 Pounds of Food Collected for Local Food Banks
MONTHLY
RESULTS GIMI & GIPB DGR - 1/1/2026 to 1/31/2026
MISSION
GPC Activities
• Envision competition with the Good Partner Coaches
• Consumer Financial Protection Bureau "Measuring Financial Wellness" training with Dr. Nichole Pena Miller
• Training with the Central and Coastal Virginia Success Coaches
Partnerships
• Apprenticeship Program application with CareerSource
• Made space at the Selby/Newtown CRC for the imminent move -in of All Faiths Food Bank
• Meeting with Heather Ferjuste of All Faiths Food Bank and our Selby/Newtown CRC Team
• New GED partnership with Suncoast Technical College
Veterans' Activities
• Veterans Task Force meeting
• Attended the Valor Commons groundbreaking ceremony
• Presentation to the Long Boat Key Rotary Club
GIMI OPERATIONS
January Performance
January presented several challenges, which the team rose to meet with resilience and determination. Colder-than-normal weather drove increased shopper traffic, while we also navigated an unusual donor trend. Even while managing illness and a donor backlog, they stayed committed to driving improvements in Donation Value and Transaction Value compared to last year.
Please see the Production Performance summary below for more details.
MOD – World Class Customer Service
As the holiday rush came to a close, we increased our focus to delivering world-class customer service. This included setting a higher expectation for leadership engagement on the sales floor through our MOD standards. Team Rialto wanted to ensure customers always knew where leadership could be found. Below is their creative and unique way of making their presence known.
GIPB OPERATIONS
Leadership Award Ceremony
We gathered to celebrate the successes of 2025. Donn welcomed the team with pride and excitement for what is ahead in 2026. Leaders were recognized with Core Value, New Leader, Metric, and Superlative Awards. For Best Dressed and Most Creative, each leader used a $20 Goodwill gift card to create their look. Brady closed by sharing the 2026 budget and challenging us to continue to Pursue Excellence in everything we do.
First $5 Million Month
We achieved our first $5,000,000 month, marking a major milestone for our organization. This reflects strong leadership, disciplined execution, and our shared commitment to Prioritizing People, Promoting Accountability, and Pursuing Excellence. Thank you for the work you do every day to make results like this possible.
Donation Drives
The Mirasol Foundation and Eagleton Pointe hosted community donation drives, and together we collected 183 donations over two days. We are grateful for these community partnerships and appreciate the teamwork that made these drives successful.
Best Dressed Most Creative
HUMAN RESOURCES
Q1 Wellness: January 1 - March 31, 2026
Challenge 1: File your Taxes – FREE!
• Tax season is approaching! Save money while filing your taxes by visiting an IRS Volunteer Income Tax Assistance (VITA) location for free tax help. To find a provider near you, please visit: https://irs.treasury.gov/freetaxprep/
• Additionally, if you submit a receipt from VITA and complete the Vita Challenge Form during the first quarter, you'll have a chance to win a gift card. We will award one $20 gift card for every 10 participants. Do not forget to send in the Vita Challenge form and a receipt from VITA to benefits@gimi.org or benefits@gipb.org.
Challenge 2: Wellness Checkup
• This is your annual reminder to schedule your wellness check with your primary care physician. Please remember to bring the Goodwellness form to your appointment and have your doctor sign it. After your appointment, return the signed form to benefits@gimi.org or benefits@gipb.org.
• If you are enrolled in the employer's health insurance, you will receive an insurance premium differential. If you do not have the employer's health insurance, you will receive a $25 gift card.
FLU SHOT = REWARD! (1/1-3/31)
Get your flu shot and submit proof to benefits@gimi.org or benefits@gipb.org for a $10 gift card!
SOP Update Alert
As part of the recent enhancements to our performance review process, we have updated the related SOP.
• HR 305 Performance & Pay Evaluations.docx
HUMAN RESOURCES - RETENTION
Trends
Remaining in top 3 positions with highest turnover:
• Cashier, ADC Attendant, Pricer
• Month - T/O – 3.0%, ↓ from prev. mth
• NH Retention – 87%
• 90-day retention - 84%, ↑ from prev. mth.
• YTD Turnover 3.3%
• Annualized T/O - 40%
Remaining in top 3 positions with highest turnover:
• Donor Greeter, Cashier, Pricer
• Month - T/O – 6.0%, ↑ from prev. mth
• NH Retention – 88%
• 90-day retention - 82%, ↑ from prev. mth.
• YTD Turnover 6.2%
• Annualized T/O - 40%
TALENT
Spotlight: Donna Evans
Congratulations to Donna on her winning Bright “Recruiting” Idea!
Thanks to her creativity, tabletop recruiting card holders will soon be strategically placed for the public to pick up—making it easier than ever to connect with future team members.
GIMI Update
• January - we opened 54 positions, including 30 replacement roles and 24 additional roles.
• We currently have 38 vacant positions.
• We welcomed 30 new team members (3 NH separated in Jan)
GIPB Update
• January - we opened 93 positions, including 45 replacement roles and 61 additional roles.
• We currently have 73 vacant positions.
• We welcomed 42 new team members (5 NH separated in Jan)
Total New Team Members for December: 72
SOP: Coming Soon
As part of the recent changes to our staffing process, we have created a detailed SOP to better support our Teams.
• Talent 204.1 – Talent Acquisition, Selection and Onboarding
SAFETY & RISK
Training:
Congratulations
Paulette Brown!
Great job on earning your Master's Degree, a truly great accomplishment.
Audits Scores 1/2025 vs 1/2026
Safety :
• GIMI: Increased from 94.6 → 95.5
• GIPB: Held steady at 91.71
Internal Audits:
• GIMI: Slight dip from 96.4 → 96.1
In January, the Risk team focused on communication and being the best partner to our teams. If you see something, say something as awareness will enable success. Sara with L&D spent time with the GIPB Risk team reviewing our PI's (Predictive Indexes) as we learned more about each other and our hard wire behaviors/traits. This was a great experience for the entire team.
• Get to know your work partnerships
• Communicate so awareness is aligned
• Follow the process and ask for support when needed
• Report incidents and injuries immediately and accurately, both work related and non-work related
• GIPB: Significant improvement from 82.6 → 89.7
Continue to be diligent to the process and reach out to your support departments as needed,
Loss Prevention:
Trends
• After hours donation theft: Please ensure all donations are brought inside at close of business.
• Dress Code: Be sure to follow the dress code for your department SOP HR 815. Leaders should be setting this example.
• Net Track Reports: Thank you for reporting all LP incidents in Net Track. Please remember to add the $$ loss amount or recovered amount. Leadership, please reach out to Risk and LP for assistance with Net Track.
• Cash Handling: Please follow our cash handling processes in SOP 142.1 & 142.2.
• Remember the clear bag policy and we are a smoke free & drug free workplace.
• Please reach out to your HRBP and LP Team, Beau, Jerry and Jamor, they are all there to support your teams when needed.
LEARNING & DEVELOPMENT
GIPB:
• Paulette Brown (Risk & Safety) graduated with her Master's in Occupational Health & Safety!
• Christopher Francisco (E-Commerce) graduated with his Bachelor's Degree from UCF!
We had 2 JPL participants move up a level in Speexx in January! Join me in celebrating their achievements:
• Roseli Barreto – Gulfstream GGC
• Ivis Perez – Gulfstream GGC
• JPL support all month at Forest Hill & Jupiter
• Kicked off LDP2 classes again for the HR classes
• Met with Palm Beach State College to kick off the MOU draft
• Palm Beach County School GED MOU almost completed
GIMI:
• Donnie Walpole (CC GGC) completed his Intro to Excel Class
• Carrie Grose (CC GGC) completed her Fundamentals of Supervision Series!
We had 3 JPL graduates in January! Join me in celebrating their achievements. We look forward to celebrating them at the next breakfast!
• Marisol Rodriguez - Cortez GGC
• Yumila Fernandez - Arcadia GGC
• Cecilia Ramos – CC GGC
Rebranding all How-To-Guides in Canva for better brand consistency
Projects and Collaboration:
Safety & Risk
• Hosted a Team PI Session with Kevin & Will for GIPB Risk & Safety. The session helped the team increase self-awareness and strengthen collaboration.
• Updating the Liftgate training with videos
• Hosted Vehicle Inspection Training with the North GIPB FM Team
• Created How-to Run WESA cashier report HR
• Partnered with Talent & HR to update LDP2 content
• Virtual NHO Planning Ops
• Visited with Purchasing to collab on functional module build out
• Working on Salvage functional module
• Updated ADC Manual with Russell, Will, and Abra to create a unified version for both coasts
• Mission
• Toured Sarasota Technical in Newtown + working on MOU w/ Margie
• Bishop Parker Grant meeting w/ Mission. Looking to apply again in ‘26
• CareerSource Meeting to revisit Apprenticeship opportunity IS
• Created a branded Teams/Copilot Facilitator training tool
• Working to link Teams to GoodwillU to centralize LDP meeting bookings
• Looking into possible enterprise Canva account to align branding
REAL ESTATE & FACILITIES MAINTENANCE
GIMI & GIPB Pipeline
GIMI 30-Day:
GIPB 30-Day:
INFORMATION SERVICES
Infrastructure Optimization:
Multi-function Printer Deployment: Nearly all GIPB locations have had their new printers installed. GIMI location deployment is scheduled begin 02/06/2026. Members of the Project Management team will be communicating the deployment dates and times to operations leadership.
GIMI Credit Card Terminals: The final location has had its new credit terminals installed, and our team is working with the vendor to complete the testing of offline credit transactions.
Completed Low-Voltage Wiring: Eliminated single points of failure in our infrastructure at affected locations to restore consistent and reliable connectivity for credit terminal devices, POS, and Smart Safes.
Infrastructure Security: The infrastructure team is currently performing incremental security updates to all critical infrastructure hardware over the next few weeks. This will ensure the safety and security of our endpoints and infrastructure continue to remain up to date.
Innovation & Emerging Technology:
Our team is collaborating closely with Human Resources and Talent Acquisition to automate, streamline, and digitize the New Hire journey. By leveraging familiar platforms such as Freshservice and Office 365, we aim to create a more intuitive and consistent user experience for administrative teams and hiring managers—enhancing transparency, increasing accuracy, and reducing process friction.
Team Development:
Team Certifications in Progress:
• Cisco Certified Network Associate (CCNA)
• CompTIA A+ (Part 2)
• CompTIA Network+
• IAPP Artificial Intelligence Governance Professional (AIGP)
• Microsoft Certified: Azure Developer Associate
Incident Management:
Help Desk Team
• 1520 Tickets Received
• 1436 Tickets Resolved
• 90.95% SLA Compliance
• 17h 3s AVG Resolution Time
• 97.67% Customer Satisfaction (86 responses) Business Intelligence Team
• 122 Ticket Resolved
• 76.23% SLA Compliance
• 1d 4h 3m AVG Resolution Time
PROJECT MANAGEMENT
Asana Updates
• What's New in Asana - January 2026
• Asana Release Notes
PM Reminder
Department Status Update Forms
• Weekly department status updates help us stay aligned on ADC projects, surface risks early, and keep timelines on track. Your input supports better coordination, informed decisions, and overall project success!
• To access the department status update form, visit the Project Management SharePoint page. From there, located on the home/main page you will find a section "Status Update Form". Select the project you would like to submit a form for!
• If you need any assistance, please reach out to Jeff Garboden or Brittany Goitiz. We're happy to help!
Collaboration/Team Updates
• GIPB: We kicked off three new ADC opening projects: Vero Mall ADC, Village Commons ADC, and Westlake ADC!
• GIPB: The support teams completed Phase 1 - Restoration and Phase 2 - Office Relocation of the NOPS expansion project. The Nexus team has relocated to NOPS. Phase 3 - Ops Enhancements continue to make progress as preparations for the new baler
• Enterprise: The GPC team Alpha tested the new and improved MSET (New name coming soon!) Port. Beta testing in progress. While the MSET refinements continue, the project team has started discovery on subsequent modules within the system
• Enterprise (GIMI): The Risk Team completed the Solink site surveys in January. New cameras and relative equipment is scheduled to be installed in February. Stay tuned for GIPB Solink updates!
• GIMI: The Boardroom at CC Offices has a fresh new look! Updated wall branding and upgraded technology are now in place to support our organization’s current and future needs.
Analytics
• The PM team is currently supporting:
o 10 Enterprise Projects
o 2 GIMI Projects
o 4 GIPB Projects
• In January, cross-functional teams completed:
o 102 Tasks
• Since 1/1/2026, cross-functional teams have completed:
o 102 Tasks
o 3 Projects
COMMUNITY ENGAGEMENT / SUPPORT & RECOGNITION
• Donn, Melissa, Alexa, and Brittany supported First Tee Sarasota Manatee's Fore the Kids Dinner, and tournament.
• Attended the informational session for Suncoast Remake Days.
• Met with Pavla from USF Business School about a possible intern position here at GIMI.
• Donn, Melissa, and Margie attended the Valor Commons groundbreaking ceremony.
• GIMI hosted 2 recognition breakfasts in January. In total, 68 people attended.
• Celebrated the South Dixie Team and their 2025 milestone with a wonderful team dinner.
• 91 Heart Cards were sent, with 9 gift card winners.
• 10 Bright Ideas were submitted.
• 39 team members received a 90-day card and pin.
• Attended Beyond the Bin: Building a Sustainable and Engaging School Recycling Culture.
• Donn, Melissa, Angela, Alexa, Margie, and Donna attended the Sarasota Chamber New Year's Kick Off.
• Donn, Melissa, Kim, and Bill attended Manatee Children Services Groovin’ for Good Gala.
• Margie and Randy spoke at the LBK Rotary Club Meeting.
• 125 team members were mailed a birthday card.
• 7 RMW letters went out.
• 11 RMW certifications.
• 14 Core Value Awards.
• 17 supply orders were placed.
• 9 business card orders were placed.
• Met with Patterson Foundation representative about a potential collaboration.
• Donn, Melissa, Brady, Abra, Arlene, and Sean attended the Gulfstream Goodwill Drive to Provide.
• Kim and Tess attended the Argus Annual Meeting.
• Attended Bradenton Kiwanis meetings throughout the month.
• 30 donations with personal items were received and researched.
• 184 new subscribers were added to the newsletter.
• 158 WESA Adjustments.
• 120 online review replies.
• Printing for various departments totaling 1870.
MARKETING
Marketing Helpdesk 1/1/26 to 1/31/26
Tickets Received: 112↑ 74 Prior Month GIMI: 104 | GIPB: 8
Palm Beach and Treasure Coast (East Coast)
Manasota (West Coast) 1/1/26 to 1/31/26
3 |
0 Tickets Resolved:
Newsletter Contacts
62 Prior Month GIMI: 92 | GIPB: 5
Introducing: The Social Star Award
Be our next Social Star! A chance to win $25 Goodwill Gift Card!
• Send your Thrift Finds and Team Wins to Enter HERE
• 1 Social Post = 1 Entry to WIN! Learn More
MISSION DEVELOPMENT SERVICES
Partner Engagement
• Met with GII in preparation for the DGR Conference hosted in Sarasota, Fl
• Prepared visit plans for two Goodwills:
o Goodwill of Memphis
o Goodwill of Middle Georgia & the CSRA
• Continued to support work on a new case management platform
• Worked to merge all MDS Asana work into one team, while organizing the SharePoint
WESA
• Phased out of weekly support calls with the Goodwill of Northern New England.
• Continued support calls with Goodwill Miami
• Provided transportation and salvage training to Goodwill Miami
• Worked with a number of partners on dashboard optimization
• Completed break fixes within the platform and provided ongoing training, including updating and enhancing automations
GoodwillU
• Prep for upcoming GII conference
• Met with new Goodwill Tulsa L&D Director to plan launch of GoodwillU contract
• Met with new Goodwill of NYNJ L&D leader to review GoodwillU and HandUp Learning Content
• Conducted Articulate classes for North Florida team to support them with editing our content in preparation of their GoodwillU launch.
