No.10 • June 2011
INSIDE THIS ISSUE
STAFF SURVEY SEES HUGE RESPONSE FROM EMPLOYEES
HAVE YOUR SAY – THE RESULTS... T
HE April 2011 employee survey, the first of its kind and an important part of a wider communications review, has provided a clear picture of employees’ views and opinions on a range of topics right across the company. More than 1,500 employees participated in the survey, which examined a number of areas including how GoAhead communicates with its employees and how this can be improved in a way that is useful and meaningful for everyone.
WIN
Feedback received highlighted some common areas of concern among employees, including the need for better communication of company plans and performance at local level, wider recognition for staff who go the extra mile and suggestions about how to improve local management style. Employees also commented on those areas where they thought the company was doing well and how this could be improved even further. Many employees want more opportunities to give feedback to the company and they want easier access to information about pay and conditions at their workplace. Managing director, John Trayner said: “Employees are our
most important asset and their feedback is vital in shaping our future success in what we do and how we work. “The survey has allowed important feedback to be obtained in an open and honest way and it made sure that everyone could have their say. “I want to thank all those employees who took time to respond to the survey and shared their views with us.” As part of the wider ranging communications review, tailored action plans are now being developed to address the key findings of the survey. These will include setting up a series of focus groups. Watch out for more information about these developments at your workplace.
A SMART METER See back page
OUR OLYMPIC CHALLENGE: p2
A SHARED PASSION FOR FLYBALL: p4
STOPPING A THIEF IN HIS TRACKS: p6
INSIDE: FLYING START FOR NEW ROUTES AFTER TENDER WINS p5