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Annual Report FY25

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ANNUAL REPORT 2025

Anniversaries a Year of

Dear Friends,

As we look back on 2025, I am filled with pride and gratitude for what Greater Lawrence Family Health Center accomplished. This Annual Report reflects a year of meaningful progress, grounded in the values that have shaped GLFHC since its founding and reaffirmed during our 45th anniversary celebration last spring.

That milestone offered an opportunity to reflect through photographs, stories, and the voices of leadership on how far we have come and why our mission continues to matter. It also reinforced a core truth: GLFHC exists for and because of the communities it serves.

As a Federally Qualified Health Center, GLFHC is guided by a Board of Directors that serves as both stewards of its mission and advocates for the patients and neighborhoods it serves. Because 51% of the Board must be GLFHC patients, I am proud to bring my own lived experiences to this role. With deep ties to the Merrimack Valley, we work to ensure that our

Letters from

decisions are grounded in community voice, accountability, and equity.

At a time when many families continue to face economic and social challenges, GLFHC responds with compassion, innovation, and resolve. I am deeply grateful to our staff, leadership, partners, and supporters whose dedication makes this work possible and to the patients who place their trust in us every day.

Thank you for being part of the GLFHC story. Together, we are building a healthier, more equitable future for our community.

Dear Friends and Partners,

At Greater Lawrence Family Health (GLFHC), our mission is simple unwavering: to deliver compassionate, equitable, high quality care to every serve, wherever care is needed. team advanced that mission through innovation, stronger care systems, community partnerships, resulting outcomes for the more than 70,000 rely on us each year.

Our workforce now includes over employees, and we train 48 family residents across our Lawrence Family Residency, typically retaining about graduating class to continue serving Merrimack Valley.

Innovating for comfort and dignity Across our sites, we introduced patient controlled 50/50 oxygen–nitrous oxide analgesia option, to reduce discomfort during in office procedures. offer the service at no cost to patients philanthropic support because management is part of equity: when comfortable, access improves.

A patient story brings this to Our HIV care team recently supported

PLEASE NOTE: Zandra Kelley, MD, President & CEO of Greater Lawrence Family Health Center, served as Chief Medial Officer during 2025.

from Leadership

Health Center simple and compassionate, every person we This year, our through practical systems, and deeper resulting in better 70,000 patients who over 700 family medicine Family Medicine about half of each serving the dignity in care

Pro-Nox, a oxygen–nitrous reduce anxiety and procedures. We patients through we believe pain when care is more life supported a patient

who had been disengaged from antiretroviral therapy for years to re-enter care and begin long acting injection treatment. Knowing the patient was highly anxious about injections, the team offered Pro-Nox to ease fear and pain. It took multiple visits, repeated outreach, careful counseling, and deep patience — but through consistent empathy and persistence, trust grew, and the patient successfully restarted lifesaving therapy. This is the kind of compassionate, persistent care that defines GLFHC.

Quality gains through Integrated Care Teams

Our 23 Integrated Care Teams (ICTs), with protected weekly time, coordinated primary care, nursing, behavioral health, pharmacy, care management, referrals, and community services around the needs of each patient panel. This year, ICTs focused on diabetes and hypertension outreach lists, pre visit planning, and standardized screening workflows. These efforts continue to strengthen our quality performance

— and the day to day experience of care for both patients and staff.

Lowering barriers and accelerating decisions

We expanded low barrier models — on the street, in clinics, and via telehealth — to keep care accessible, serving thousands of unhoused patients through our mobile health clinics and outreach teams. We broadened services for pregnant patients and for metabolic liver disease, including grant funded FibroScan testing. Our nationally recognized Hepatitis C program continues to meet people where they are with same day treatment starts. We also expanded point of care testing, which allows rapid results directly where patients receive care and supports faster clinical decision‑making across our sites.

Looking ahead

In the coming year, we will deepen our integrated care model, scale timely access for metabolic liver disease, broaden low barrier pain management options, and keep removing obstacles to preventive care. At a time when demand for care is rising, costs are increasing, and safety net funding remains uncertain, sustaining this work requires continued partnership. None of our progress is possible without you.

To our patients, staff, partners, residents, donors, and Board of Directors: thank you for your trust and dedication. Together, we are turning compassion into measurable, equitable outcomes.

Rosa Piña Chair Board Service: 2016-present

Sharon Castillo Director Board Service: 2024-present

Rosenberg Director Board Service: 2021-present

Joanne Grega Secretary Board Service: 2015-present

Scott Hellen Director Board Service: 2023-present

Director Board Service: 2019-present

Daliza Director Board Service:

Director Board Service:

Nick
Frances Sidley
Abel Vargas

Directors

Ivy Polanco Secretary Board Service: 2022-present

Daliza Nova Director Service: 2024-present

Vargas Director 2018-present

Julieann Thurlow Treasurer Board Service: 2019-present

Glendaly Peña Soto Director Board Service: 2024-2025

Charles Zanazzi Director Board Service: 2013-2025

Katelyn Reilly Director Board Service: 2024-present

NOT PICTURED

Rafael Carmona Director Board Service: 2023-present

Javier Vargas Director Board Service: 2023-present

Board of Directors Tribute:

Charles “Charlie” Zanazzi’s support for Greater Lawrence Family Health Center goes all the way back to the early 1990s, when the health center opened its Flagship Clinic at 34 Haverhill St., Lawrence.

A former Chair of the GLFHC Board of Directors and longtime board member, Charlie retired from the Board in November 2025, with Senior Leadership and the entire Board honoring him for his years of service with a celebratory send-off.

“On behalf of the entire Greater Lawrence Family Health Center community, we extend our deepest gratitude for your extraordinary commitment and unwavering support over the past 25-plus years,” said Zandra Kelley, MD, GLFHC President & CEO. “Your leadership as Board Chair and your dedicated service as a Board Member have left an indelible mark on our organization. Long before you joined the Board, your advocacy and generosity helped shape the foundation of our mission — and your continued guidance has helped us grow, thrive, and serve our community with compassion and excellence. Your vision, integrity, and heart have inspired us all. Thank you for being a champion of community health, a trusted advisor, and a true friend to GLFHC.”

Current Board Chair Rosa Piña thanked Charlie for his friendship and support.

“I would like to take this opportunity to extend my sincere appreciation to former board member Charlie Zanazzi for his dedicated service,” she said. “Charlie contributed more than 20 years to GLFHC, including 10 years as Chair of the Board of

“For over three decades GLFHC has been fortunate

Directors. His long-standing commitment and leadership have made a meaningful and lasting impact on the organization.”

Former Board members and GLFHC employees were also on hand to pay tribute to Charlie.

“For over three decades Charlie has dedicated enormous amounts of his time to GLFHC. I had the privilege of working with Charlie in his capacity as the health center banker, board member and Board Chair, where I saw firsthand his unparalleled

Tribute: Charles Zanazzi

Charlie has dedicated enormous amounts of his time to GLFHC ... fortunate to have his even-handed leadership and loyalty over these past years and his experience will be missed.”

dedication and commitment to the health center and community,” said Robert Ingala, retired GLFHC President & CEO and former Board Member. “GLFHC has been fortunate to have his even-handed leadership and loyalty over these past years, and his experience will be missed.”

Reflecting on his time at GLFHC, Charlie said he is grateful to have been a part of the health center’s history.

“I just hope – like everyone else – my efforts left the

health center in a better place,” he said. “I just want to express my thanks for the opportunity to be involved with so many dedicated staff and volunteers over the years – together we proved our community can be cared for and we can thrive as an organization regardless of the environment and challenges that surround us. Very proud of the work we did and people we brought together from all different walks of life – truly a fine example of what a health center was meant to be. I wish Dr. Kelley, the Board, the staff, and the patient community success in the future.”

Ciarán

Senior Leadership

Leadership

Sandra Silva
Bea Thibedeau, DNP, RN
Nicholas Weida, MD
Samantha Halloran
Officer
Susan Kinney

2nd Annual Community Health Fair

GLFHC North Lawrence August 7, 2024

GLFHC’s second annual Community Health Fair — hosted during National Health Center Week — was a resounding success. The fair, aimed at promoting wellness and preventive care, drew hundreds of patients and neighbors for a day filled with health screenings, educational demonstrations, and family-friendly activities.

Clockwise from top left, an artist from “The Party Fun” paints the face of Site Nurse Manager Alexandra Perez; educating the public on substance use disorders are Community Health Workers, from left, Brianna Candelario, Ben Gonzalez and Ilia Castellanos; and, from left, Central Admin. Coordinator Nora Ortiz and Development Associate Sonja Then greet fairgoers.

Highlights: Year

Year in Review

Donor Appreciation Night

Merrimack Valley Golf Club – Methuen November 8, 2024

Support from donors and community partners is vital to GLFHC. On a beautiful fall evening, we gathered with some of our most steadfast benefactors to share the impact of their generosity, highlight what lies ahead, and express our heartfelt appreciation.

7From left are Karina Calderon, Chief of Staff at Lawrence General Hospital; Venera Fatkhelyanova, Vice President of Best Home Health Care; Susan Kinney, SVP & Chief Advancement Officer at GLFHC; and Denise Vasquez, Co-Founder of Best Home Health Care.

Octavien Spanner, Senior Advisor to Mayor Brian DePeña, chats with Zandra Kelley, MD, Chief Medical Officer at GLFHC.

Posing for a photo are, from left, Dan Houghton, Executive Director, and Sharon Kim, Foundation Grant Coordinator, both from Coverys Community Healthcare Foundation; and Alexander Martin, OD, Medical Director from Boston Vision.

State Rep. Ryan Hamilton (left) talks with Phillip and Susan Abraham.
Attendees included, from left, State House Leader Frank Moran and his wife, Wanda; Lawrence Mayor Brian DePeña, and State Rep. Estela Reyes.

Highlights: Year

Bringing Art to Clinical Spaces

February, 2025

The Office of Advancement partnered with the Foundation for Hospital Art (FHA) to help make the waiting areas and clinical spaces at 34 Haverhill Street in Lawrence more welcoming and uplifting for patients and staff. Through this collaboration, FHA generously provided several vibrant works of art – at no charge to GLFHC – which are now displayed throughout the clinic. Advancement is currently working to secure additional pieces for our other clinics and pharmacies.

Enhancing Patient Care: Introducing Pro-Nox

May, 2025

GLFHC took another step forward in patient-centered, equitable care with the introduction of the Pro-Nox system, a pain relief option that prioritizes comfort, dignity, and accessibility for our female patients.

Year in Review

The late Rosalyn Kempton Wood was a generous benefactor and longtime friend of GLFHC whose philanthropy reflected a deep commitment to health care, education, and women’s rights. In her honor, the Physician Precepting Room at our 34 Haverhill Street clinic in Lawrence now bears her name. It is a space where experienced physicians train and mentor the next generation of residents in delivering compassionate, patient-centered care, a cause that was deeply aligned with her values. Pictured here during the dedication are, from left, Medical Site Director Tuhin Roy, MD (graduate of the LFMR Class of 2021); Lawrence Family Medicine Residency Program Director Nicholas Weida, MD; and Claire Wilkes, Rosalyn’s daughter.

Dedication of the Rosalyn Kempton Wood Physician Precepting Room

GLFHC Flagship Site, Lawrence May, 2025

In Memoriam

William W. Dow

June 6, 2025

William W. “Bill” Dow, former Deputy Director and legal counsel for GLFHC passed away in early June at the age of 81. He was with the health center for 26 years, retiring in 2012.

Click here to read his full obituary.

Legislative Affairs:

Greater Lawrence Family Health Center is a strong advocate for our patients, staff and the communities we serve. That commitment Boston and Washington, D.C., where we join community health centers from across the country to engage with elected officials affecting our patients and our work. Advocacy efforts during Fiscal Year 2024-2025 included:

Legislative Advocacy Fly-In

Washington, DC

December 3, 2024

Earning ACE Silver Status

January 23, 2025

NACHC Policy & Issues Forum

Washington, DC

February 3-8, 2025

CHC Day at the State House

Boston, MA

May 12, 2025

Testifying on Health Care Bills

Boston, MA

May 23, 2025

GLFHC executives and clinicians joined hundreds of health centers National Association of Community Health Centers’ (NACHC) Fly-In critical to health centers and the patients we serve. During the visit, Trahan, Congressman Seth Moulton, Congressman James McGovern, Congresswoman Ayanna Pressley, U.S. Sen. Ed Markey, and U.S. Sen.

GLFHC proudly earned recognition as an Advocacy Center of Excellence National Association of Community Health Centers (NACHC). This our unwavering commitment to advocating for affordable, equitable, communities we serve. In addition to meeting with elected officials GLFHC hosts educational meetings for staff and community members

Organized by the National Association of Community Health Centers brings together community health center leaders from across the priorities, engage with members of Congress, and advocate for sustained, centers. GLFHC executives, physician leaders, and board members heard directly from elected officials and policy experts, and spent Massachusetts Members of Congress and U.S. Senators to advocate patients.

GLFHC proudly joined health centers from across the Commonwealth State House Advocacy Day, hosted by the Massachusetts League of annual event provides an opportunity to raise awareness, connect engage with state legislators on policies that support health equity

Ryann Abrams, PharmD, Pharmacy Director, and Nicholas Weida, Medicine Residency Program, testified on key health care legislation addressed a proposal to recognize pharmacists as providers, helping Nicholas spoke to the importance of graduate medical education training and retaining primary care physicians.

Advocacy in Action

commitment frequently brings us to officials about the policies and challenges

centers from across the country at the Fly-In to advocate for federal policies visit, we met with Congresswoman Lori McGovern, Congresswoman Katherine Clark, Sen. Elizabeth Warren.

Excellence (ACE) Silver Status from the This prestigious designation highlights equitable, and innovative care for the officials on the local, state and national levels, members about voting and health care issues.

Centers (NACHC), this annual conference country to learn about federal policy sustained, bipartisan support for health members participated in educational sessions, a day on Capitol Hill meeting with our advocate on behalf of health centers and our

Commonwealth for Community Health Center of Community Health Centers. This with fellow health center leaders, and equity and social justice.

Weida, MD, Director of the Lawrence Family legislation at the Boston State House. Ryann helping expand access to care, while (GME) as a critical pipeline for

the Massachusetts League

Community

Neighborhood

President & CEO of Harvard

Congresswoman Ayanna

Sean Cahill, Director of Health Policy Research at Fenway Health; Susan Kinney, GLFHC SVP & Chief Advancement Officer; and Aaron Soroa-Alvarez, GLFHC Manager of Legislative Affairs & Advocacy.

Pictured are, from left, Michael Curry, President & CEO of
of
Health Centers; Charles Murphy,
Street
Health Center;
Pressley;
Nicholas Weida, MD, (far left), GLFHC Director of the Lawrence Family Medicine Residency Program, testifies at the Boston State House about the importance of funding for graduate medical education.

Excellence

Physician Receives Prestigious Herbert Award

October, 2024

The Massachusetts Society of Addiction Medicine presented the Dr. Barbara Herbert Award to GLFHC’s Natalie Stahl, MD (center). Natalie is an addiction and family medicine physician on our mobile health clinics and a graduate of our Lawrence Family Medicine Residency program. The prestigious award is named after the late Barbara Herbert, a passionate advocate for social justice.

NP Named Exceptional Preceptor by State Organization

May, 2025

GLFHC’s Janette Evans, MSN, ANP-BC, was selected as an Exceptional Preceptor by the Massachusetts Coalition of Nurse Practitioners and received her honor during a special awards ceremony.

The Nurse Practitioner student who nominated her, Mislie Nougaisse from the University of Massachusetts Lowell, said Janette has the “ability to make complex concepts understandable and fosters a supportive environment where students feel encouraged to grow.”

Janette is patient and skilled at connecting clinical knowledge to practical application. Mislie shared how Janette gave her room to think independently and engage meaningfully in patient care, while always providing thoughtful, constructive feedback.

GLFHC’s Medical Karin Bernard of the Massachusetts Medical Staff Services As Medical Staff oversees the credentialing processes to ensure competent, and are authorized alignment with federal requirements.

Physicians

for Second

For the second were honored as Northshore Magazine Medical Officer Medicine Residency Weida, MD; and Esielionis, MD.

Nurse Practitioner Janette Evans (left) was nominated by one of her students, Mislie Nougaisse.

in Practice

Director Serves as President of State Services Organization

Medical Staff Office Director began her term as President Massachusetts Association of Services (MAMSS) in 2025. Staff Office Director, she credentialing and licensure ensure that only qualified, and fully compliant clinicians to provide patient care, in with all regulatory, state, and requirements.

January, 2025

Karin has been a dedicated member of MAMSS since 2012 and brings over a decade of experience and unwavering commitment to the organization. Her long-standing involvement has given her a deep understanding of the profession and a clear vision for where MAMSS can grow.

As President, Karin leads with a focus on strategic oversight, professional development, and member engagement. She presides over Board and membership meetings, represents MAMSS at state and national levels, and ensures that all initiatives align with the organization’s mission.

Her leadership is rooted in collaboration, transparency, and a genuine passion for elevating the medical staff services profession.

Board Director Recognized by The Boston Globe

February, 2025

GLFHC Board Director Julieann Thurlow, President & CEO of Reading Cooperative Bank, was recognized by The Boston Globe for her work with one of the fastest growing community banks in the Commonwealth. Click here to read the story.

Physicians Chosen as ‘Top Docs’

Second

Year in a Row

March, 2025

year in a row, three GLFHC physicians as Top Family Medicine Doctors by Magazine in its Spring 2025 issue: Chief Officer Zandra Kelley, MD; Lawrence Family Residency Program Director Nicholas and West Site Medical Director Paul MD. Read the article by clicking here.

Zandra Kelley, MD
Senior Vice President Chief Medical Officer
Paul Esielionis, MD Medical Site Director West Lawrence Clinic
Nicholas Weida, MD Program Director Lawrence Family Medicine Residency

Excellence

Pharmacist Returns to Guatemala for Mission Trip

May, 2025

GLFHC Pharmacy Director Ryann Abrams, PharmD, took a third mission trip with the Glens Falls Medical Mission Foundation in May. Twice a year, the Foundation organizes a week-long medical and dental clinic in Nueva Santa Rosa, a rural town in Guatemala.

These clinics provide essential health care services — including medical evaluations, dental procedures, prescription medications, and health education — to hundreds of individuals who may not otherwise have access to care.

Pharmacist, Physician Honored at Fenway Park

April, 2025

Thomas Bruzzese, PharmD Stephen Buttenwieser, MD

Two GLFHC staff were honored during the Boston Red Sox’s Pharmacy Appreciation and Physician Appreciation nights at Fenway Park.

Thomas Bruzzese, PharmD, and Stephen Buttenwieser, MD, were our honorees each night.

in Practice

Physician Named Clinician of the Year

June, 2025

The Massachusetts League of Community Health Centers honored GLFHC’s own Caren Jacobson, MD, at its annual awards Gala, naming her Clinician of the Year. The theme of the Gala was “Camera Ready,” and the League hired videographers to film skits of each honoree based on Hollywood movies. Caren mentioned that one of her favorite movies is the 1946 black and white film, “It’s a Wonderful Life.” Click here to view Caren’s video, “It’s a Wonderful Doc.”

8Caren Jacobson, MD, poses with “Angel Clarence” aka Stephen Brooks, GLFHC Vice President of Workforce Development, during the filming of her video for the Mass League.

YWCA Honors Social Service Supervisor

June, 2025

Luz Rodriguez, CSS Social Service Supervisor, was selected as one of the honorees at the YWCA’s 2025 Tribute to Women. Luz has been a dedicated staff member at GLFHC for the past 15 years, making a lasting impact on our patients and community. She is the cheerful driving force behind GLFHC’s monthly Mobile Food Market, a resource providing fresh, nutritious food to the Lawrence community.

7Luz Rodriguez poses with her family at the YWCA Tribute to Women Awards Ceremony.

2025 is a Year of Numerous Milestones.

In 1980, GLFHC started seeing patients at a converted funeral home in Lawrence. Our founders — clergy, doctors, and social workers — were guided by a singular belief: that everyone, regardless of income or language, deserves high-quality health care.

A Year of Anniversaries

And now, 45 years later, GLFHC is the second-largest community health center in Massachusetts, with seven clinics, six pharmacies, two mobile clinics, two school-based health centers, one community outreach site — and more than 70,000 patients across the Merrimack Valley receiving care over more than a quarter million visits every year.

In 2025, we celebrated four powerful milestones:

• 45 years of clinical excellence

• 30 years of our physician residency program

• 20 years of pharmacy services

• 10 years of our pharmacy residency program

We hope you enjoy the reflections shared in the following pages by some of GLFHC’s exceptional leaders — voices that speak powerfully on behalf of our mission. It’s important to hear the details from those who have lived the changes, felt the impact, and carry a deep personal commitment to GLFHC. Their experiences and insights are invaluable, reminding us of the real-life implications of our work.

By listening to their perspectives, we stay grounded and ensure that our efforts remain closely aligned with the needs and aspirations of our patients and our community.

45th Anniversary GLFHC

Reflection by Rosa Board Chair Longtime Patient &

This anniversary means GLFHC has never lifeline.

I’ve witnessed firsthand and staff care for the not just what’s wrong - “Do you have - “Do you feel - “Can you afford

That’s not just health humanity. That’s community rooted in equity.

GLFHC doesn’t just surrounds people security, and respect. And possible because of donor, every community advocate. All work impact and — always

As Board Chair, it’s alongside a group committed to the mission makes our Board truly powerful — is that members are also center.

Entrance to the first Greater Lawrence Family Health Center clinic on Park Street in Lawrence in 1980.

Anniversaries

& Former Staff Member

means a great deal to me. just been a clinic — it’s a

firsthand how our doctors the whole person, asking wrong but: have food?” feel safe?” afford to heat your home?”

health care — that’s community medicine

just treat illness — it with compassion, respect. And that’s only of every staff person, every community partner, and every work with integrity, with always — with heart.

it’s a privilege to work of individuals so deeply mission of GLFHC. What truly unique — and that more than half of our patients of our health

Their patient voices ensure that every decision we make stays connected to the real-life experiences of the people we serve. Their presence keeps us grounded, reminding us that our policies and initiatives must always reflect the needs, culture, and well-being of our community.

We celebrate 45 years of service — and we look forward to the next 45.

GLFHC celebrated its 45th Anniversary with a celebration on May 7. Pictured at the event, from left, are GLFHC Board Chair Rosa Piña, Board Secretary Ivy Polanco, and Board Director Sharon Castillo.
GLFHC’s longest serving employee, Carmen Diana, began her career at GLFHC in 1983, while a senior in high school. She started as a receptionist, and is now Director of Patient Accounts.

Honoring Our Past,

30th Anniversary

Lawrence Family Medicine Residency

by

Three decades ago, we launched the Lawrence Family Medicine Residency program with a bold vision — to train family physicians who understand our communities, speak our languages, and heal not just with skill, but with heart.

Today, that vision is not only alive — it’s thriving. We graduate 12 residents each year, and our 250+ alumni have gone on to serve in some of the most underserved and overlooked areas in this country. Many choose to stay right here in Lawrence. Why? Because this place matters.

Our residency program not only trains world-class primary care physicians, but it also develops leaders in the community health movement. Some of our graduates are serving as Chief Executive Officers and Chief Medical Officers at community health centers across the nation, leveraging their platforms to advocate for health equity, to influence public policy, and to establish new levels of excellence in family medicine.

This moment holds special meaning for me — I am a graduate of this very program. What began as my training ground is now my home, and I’m incredibly proud to be GLFHC’s Chief Medical Officer. This is personal. This program didn’t just shape my career — it shaped my calling.

And over these 30 years, we’ve done more than build a curriculum — we’ve built a family. A family that grows stronger with every match day, every graduation, every life saved. At GLFHC, we don’t just train doctors to cure illness. We train them to restore dignity. That’s the legacy of this program. That’s the standard we celebrate. Thirty years ago, we set out to make a difference. And we did — one patient, one resident, one heart at a time.

Chief Medical Officer Zandra Kelley, MD, reflects on 30 years of the Lawrence Family Medicine Residency program at GLFHC’s 45th Anniversary Celebration.
In its second year, GLFHC’s residency program was training 14 family physicians.

Shaping Our Future

20th Anniversary Pharmacy Services

by

This anniversary is especially meaningful for me. As a child, I helped my mother translate her prescriptions. Today, I have the privilege of leading our pharmacy program that supports patients like my mother.

GLFHC started with one pharmacy site. Now, we’ve expanded to six locations across three cities — dispensing more than half a million prescriptions a year. But numbers alone don’t tell our story, because behind every prescription is a person.

To better help our patients, we enrolled in the 340B Drug Pricing program — allowing us to purchase medications at a lower cost for eligible patients in need. The program also enables us to stretch our limited federal resources and use the savings to provide more services to the most vulnerable in our community. We’ve reinvested in services such as free delivery, adherence packaging, and have assembled one of the largest Clinical Pharmacy teams in any Massachusetts community health center.

We launched the first TelePharmacy program in the Commonwealth of Massachusetts — long before virtual care was mainstream. We also established a Central Refill Department and Clinical Pharmacy Services — expanding far beyond the traditional pharmacy model.

None of this would be possible without the strength of our community and retail pharmacy operations — the foundation of our pharmacy services. We are fortunate to have an incredible team of dedicated pharmacists who keep things running. That is why I stay. That is why I serve.

GLFHC opened its first pharmacy in 2005 at 34 Haverhill St., Lawrence. Pictured are Pharmacist Amy MacDougall and President & CEO Robert Ingala.
GLFHC pharmacy team at the 45th Anniversary Celebration include, from left to right, Vinny Valentine-Shafer, Ojashwi Giri, Danielle McManus, Alana Regan, Alicia Mam daCunha, Elena Jordan, Linda Coke, Casey Fisher, and Ryann Abrams.

Honoring Our Past,

10th Anniversary Pharmacy Residency

Reflection by Alicia Mam DaCunha, PharmD, BCACP

Vice President of Pharmacy Services

Pharmacy Residency Program Director

Our Pharmacy Residency program is an enormous source of pride at GLFHC. Now in its 10th year, we annually graduate two pharmacists from our one-year PGY-1 program.

Several of our residents have stayed with GLFHC, working in all areas of pharmacy, including our Clinical Pharmacy, Central Rx, and Behavioral Health departments, to name a few.

Some graduates pursue additional training and go on to pursue careers in academia, infectious disease, population health, psychiatric pharmacy, and cutting-edge fields such as pharmacogenomics.

Our residency graduates have gone on to thrive in diverse settings — community, clinical, academia, and beyond. But wherever they go, they carry a part of GLFHC with them — the commitment to care deeply and to serve selflessly.

At GLFHC, we heal with medicine — but also with presence, with understanding, and compassion.

Surrounded supporters, an

Lawrence Family Medicine

Residency Sponsor

Arbella Insurance Foundation

Pharmacy Sponsors

C3 Community Care Cooperative Enterprise Bank

Pharmacy Residency Sponsor

United Healthcare Community Plan, MA/RI

Advocate

AllCARE

Borislow

Boston Vision, Comfort Coverys Demoulas Element

Pharmacy Residents Selma Kajtazovic, PharmD, and Vincent Lam, PharmD, organize a winter drive for patients.
GLFHC posthumously Rev. Keller Chief Advancement from left), Christian
Central Administration Coordinator Nora Ortiz dances to the live band.
Boston Vision’s John Lee, MD, and Stephanie Dunker, OD, were some of our auction winners.

Shaping Our Future

A Party 45 Years in the Making

The Stevens Estate ~ North Andover

May 7, 2025

Surrounded by staff, health center leaders, patients, community partners, friends, and supporters, Greater Lawrence Family Health Center celebrated its 45th Anniversary with an evening of great food, great music, great dancing and great memories.

posthumously awarded The Rev. James Parker Keller the 2025 Making a Difference Award. was one of GLFHC’s founders, and his children were on hand to accept the award. SVP & Advancement Officer Susan Kinney (far left), presents the award to, Jonathan Keller (second Christian Reynolds (third from left), and James Keller, Jr.

Enterprise Bank sponsors in attendance include, from left, Executive Vice President Chet Szablak, Community Relations Director Alison Burns, Vice President Business Banking Officer Jesús Suriel, and Vice President John Moynihan.

Eastern Bank Charitable Foundation

Fred C. Church Insurance

MiCasa Adult Day Health Care & Affable Adult Foster Care

Molina Healthcare/Senior Whole Health

Pfizer, Inc.

Philip W. Johnston Associates

Beth

Reading Cooperative Bank

The SLAM Collaborative

Melissa Ascencio bids for herself and on behalf of her husband, Juan Carlos Ascencio of Advocate Health Partners.

GLFHC by the

A Positive

PLEASE NOTE: This financial information has not been subject to a full audit as of publication time.

*Fiscal Year is July 1, 2024 to June 30, 2025

Fiscal Year 2025 closed with and dedication of GLFHC’s commitment of our community grant makers, and advocates contributions play a crucial and enable us to reinvest directly

This margin is not surplus strengthens our clinical operations in a rapidly evolving health allowed GLFHC to provide employees, advance critical facilities, and plan responsibly years ahead.

Through these strategic investments, when our organization does well — and sustained partnership

the Numbers

Positive Year

with a positive margin, reflecting the hard work

GLFHC’s clinicians and staff, as well as the continued community — philanthropic partners, competitive advocates for federal and state funding. These crucial role in maintaining GLFHC’s financial stability directly in patient care and our workforce.

in the traditional sense; it is essential capital that operations and supports long-term sustainability health care environment. In FY25, this reinvestment provide cost of living adjustments and bonuses to critical technology upgrades, expand and enhance our responsibly for anticipated financial pressures in the

investments, GLFHC continues to ensure that does well, our patients, staff, and community do partnership remains central to this mission.

70,000 patients cared for across the Merrimack Valley

GLFHC by the

76% of patients are served in a language other than English

272,893 patient visits every year

5,293 visits to homeless sites, emergency shelters and temporary housing annually in 2 Mobile Health Clinics

7 clinics

3 cities 6 pharmacies & in

the Numbers

142,762 pounds of fresh produce distributed annually to patients and neighbors at our Mobile Food Market

133 clinicians serving GLFHC patients

1st Family Practice Residency operated by a Community Health Center

80% of patients are low income 61% of patients are on Mass Health

836 employees in the Merrimack Valley

school-based health centers

1 community support office & bridge clinic

1,000 babies delivered each year at 2 hospitals

680,139 prescriptions filled by GLFHC pharmacies

1979-1980

Federal Planning Grant for establishing a Community Health Center awarded.

1980

GLFHC opens 1st clinic at a former funeral home.

Total Patient Visits: 10,000

GLFHC moves to 150 Park St., Lawrence (North). 1985

1987

GLFHC opens 2nd clinic at Parker Street, Lawrence (South)

A Brief

School-Based Health Center opens at Lawrence High. 1991

1994

New clinic at 34 Haverhill St., Lawrence opens. Lawrence Family Medicine Residency (LFMR) begins.

School-Based Health Center opens at Greater Lawrence Technical School. 1999

1990

GLFHC awarded Ryan White HIV/ AIDS Program Early Intervention Services Grant.

2000

GLFHC establishes the Latino Reach 2000 program and its Integrative Medicine section, and the Healthcare for the Homeless Program begins.

The groundbreaking of 34 Haverhill St., Lawrence, early-1990s.
Painting the Bread & Roses Mural at our North Lawrence location in 1986.
Staff members take part in the very first local AIDS Walk in 1989.

2001

3rd clinical site at 700 Essex St., Lawrence (West) opens.

2007

1st full service pharmacy opens at 34 Haverhill St., Lawrence. 2005 Office-Based Addiction Treatment Program begins.

2020

GLFHC opens a 6th clinic and pharmacy in Haverhill — Haverhill Family Health Center.

2020

Amid a global pandemic, GLFHC adds telehealth visits, remains open to in-person visits, and accepts new patients.

2020-2022

2012

Clinics open inside Lawrence General Hospital and Holy Family Hospital, Methuen.

In 2024, GLFHC purchased another state-of-the-art Mobile Health Clinic, thanks to donations by the Arbella Insurance Foundation, the Yawkey Foundation, and other corporate and individual donations.

2017

GLFHC administers 85,000 COVID Tests and 130,000 COVID Vaccines across the Commonwealth.

2024

GLFHC adds a 3rd Mobile Health Clinic to its fleet.

2013

LFMR becomes an ACGME 4-Year Residency Pilot Program participant.

2015

2025 First pharmacy resident graduates from the Pharmacy Residency program.

Methuen Family Health Center finds a home at 147 Pelham St.; the Mobile Health Clinic goes on the road for the first time.

- 45th year of medical care - 30th year of Physician Residency - 20th year of Pharmacy Services

- 10th year of Pharmacy Residency

Total Patient Visits: 272,893

Total Prescriptions Filled: 680,139

Emerald ($50,000+)

Cummings Foundation, Inc.

Platinum ($25,000+)

Arbella Insurance Foundation

Gold ($10,000+)

Blue Cross Blue Shield of MA Foundation

C3 Community Care Cooperative

Enterprise Bank

UnitedHealthcare Community Plan, MA/RI

George C. Wadleigh Foundation, Inc.

Silver ($5,000+)

Advocate Health Advisors

Healing Heroes ($500+)

Anonymous

Keith Abbott

Ryann Abrams

AgeSpan

Nicholas Baccari

Ainex Baez, MD

Julianne Bloise

Concetta and Michael Coleman

Corning Incorporated Foundation

Annmarie and Jon Galli

Alex Garcia

Joanne Grega

Monique Johnson

James P. Keller

Robert Kelley

Susan E. Kinney

Honor Roll

LEADERSHIP

AllCARE Medical Supply Corp

The Boston Foundation

Boston Vision, LLC

Comfort Home Care

Coverys

Demoulas Foundation

Element Care PACE

Massachusetts League of Community Health Centers

Medicus IT

Northeast Rehabilitation Hospital Network

Pfizer, Inc.

Rogers Family Foundation

Bronze ($1,000+)

Anonymous

PATRONS

Katharyn Laudone

Roopak Manchanda

Robert C. McKersie, MD

Rosa Piña

Christian Reynolds

Samuel Salemme

Natalie Stahl, MD, Ph.D

The Bear Foundation

Alexander Thompson

Klaus Unterkofler

Erica and Ron Verkleeren

Vitra Health

Rebecca Weiner, MD

Charles F. Zanazzi

Wellness Warriors ($250+)

Anonymous (3)

of Donors

AAFCPAs

Amesbury Friends Meeting

Beth Israel Lahey Health

Jennifer A. Borislow

Kevin Brown

Capwell Lawrence, LLC

William Champion

Codman Square Health Center

Daymark Solutions

Eastern Bank Charitable Foundation

Denise Engelhart

Fred C. Church Insurance

HarborOne Bank

Jackson Lumber & Millwork Co., Inc.

Jeanne D’Arc Credit Union

PATRONS

Philip and Susan Abraham

Suhani Bora, MD

Peter and Sheila Burbank

Cedar View Rehabilitation and Healthcare Center

Samantha Cote

Steven F. Crowell

Serena E. Dee, MD

Carmen Diana

Mr. and Mrs. Egertson

Paul Esielionis, MD

Janette Evans

Steve Fink

Lee and Catherine Garth

The Gosselin Family

Greater Lawrence Community Action Council, Inc.

Samantha Halloran

Scott Halterman

Jennifer A. Borislow Insurance Agency, LLC

The Kelley Family

The Lowell Five Bank

Alicia Mam daCunha

MiCasa Adult Day Health Care & Affable Adult Foster Care

Steven Paris, MD

Molina Healthcare / Senior Whole Health

Daniel and Camile Parra

Philip W. Johnston Associates

John Phillips

Reading Cooperative Bank

Steven Santos

The SLAM Collaborative

Julieann Thurlow

Vary Technologies

Chelsea Harris, MD

Sheila Ireland

Lawrence CommunityWorks, Inc.

Maestro-Connections Health Systems, LLC

Erica Meninno

Margaret Nakayama, MD

Isely Naveo

KimNga Nguyen

Robin O’Neill

Helen Phillips

Lisbeth Quinones

Katelyn Reilly

Kevin Reiners

Elisa Rodriguez

Nicholas Rosenberg

Tuhin Roy, MD

Emelin Santiago Henriquez

Aaron Schwartz

Mia Sorcinelli Smith, MD

Lisa Torrisi

Vincent Valentine-Shafer

Charles Webb Individual YWCA Northeastern Massachusetts

Alexander Zapata, MD

Community Champions ($100+)

Anonymous (16)

Alternative Home Health Carez

Rosina Armao

Kayla Arroco

Natalie Baez

Joeliza Baptiste

Ann Bishop

Rosann Bocciarelli

Claire Bogan

Julianna Burke

Laura and Shawn Burns

Shawn M. Burns

Lori Buseck

Bernadina Caban

Mercy Caldarelli

Lynn Caloggero

Brianna Candelario

Judith Carr

Katherine Carranza

Linda Coke

Sara Craney

Kimberly Crowell

Christine Crutcher

Sharolin De Los Santos

Iphigenia Demetriades

Katie Donovan

Honor Roll of Donors

PATRONS

Stephanie Dunker

Cassandra Fisher

Alyssa Griffin

Linda and Patrick Grotton

Eduardo Haddad, MD

Brian Harrison

Patrick Henderson

Irene Ho

Trinh Huynh

Dr. Jacobson and Dr. Roberts

Lucinda Jefferson

Cristina Jerez

Xenia Johnson Bhembe, MD

Julie Johnston, MD

Marcia Joyce

Megan Kalter

Elise Laflamme

Lawrence Partnership

Bryan Leary

Christopher A. Lee

Elane Lee

John Lee

Marc Lemay

Susan Lowcock

Ellen M. Lynch, MD

Robert MacIntosh

Kim M. MacLeod

James Malerbi

Joannelly Martinez

Yadira Martinez

Danielle McManus

Sheryll Melo

Rashell Mendez

Mark Merante

Elizabeth Merica

Donors (continued)

PATRONS

Market Promotes Healthy Eating

GLFHC has many dedicated staff who volunteer at our monthly Mobile Food Market, which distributes fresh produce to people in need at our 34 Haverhill St., Lawrence, location. Staff include, from left, Jazmin Molina-Clemente, Berta Rivera, Yvonne Monge, Helen Phillips, Luz Rodriguez, The Greater Boston Food Bank’s Erica Mueller, and GLFHC’s Maria Santos. The produce is donated by The Greater Boston Food Bank.

Hannah Miller

Alyson Mitchell

Yvonne Monge

Joann Montilla

Marianne P. Nadel

Richard T. Nawrocki

Kathleen O’Neill

Selenny Paulino Iglesia

Daniel Persson

Peter Breen Excavating Inc.

Nikki Petrich

Delma Quinones

Sarah Raymond

Jessica Reader, MD

Laura Recio

Alana Regan

Annie Rewcastle

Berta Rivera

Cindy Rivera

Anne Rodman

Kimberly Rodriguez

Jordan Santiago

Katherine Savastano

Katrin Schneck, MD and Kiame Mahaniah, MD

Russell Seguin

Sandra Silva

Almarie Silverman

Jennifer Somers, MD

Studios 15

Karin Sylvester

Lucy Thanos

Bea Thibedeau

Ana Ulloa

Scania Urena

Anthony F. Valdini, MD

Nicholas Weida, MD

Whalen Family

WHAV

Donald Williams

Bonita Zahorik

Health Advocates

Anonymous (20)

Lailany Alicea

Estefany Almengo

Leticia Almonte

Mayra Almonte

Ann and Steve Andors

Ramona Andrickson

Leidy Anziani

Rebecca Bailey

Rebecca Barisano

Yamilka Benzon Diaz

Ann Bonanno

Ileana Borges

Richard J. Burns

Alicia Cardona

Matthew Caruso

Dilenia Castillo

Gabriela Castro De Jesus

Jeannette Chapman

Naydeliz Cosme Vargas

Ms. Eliana Costantino

Islandia Cruz Mora

Yisell Cruz-Bonilla

Joanne Curran

Hope Davenport

Cynthia Delgado

Sandra Deschenes

Diomeri Diaz

Lois and Vincent Digirolamo

Theresa Dussault

Joyce Emerson

Yuleydis Espinal

Cynthia Fitzgibbon

Naomy Florentino

Debra Genawese

Dawn Getchell

Diane Gilkie

Pamela Gilson

Erin Goebel

Jamilette Gombs

Ashley Gomez

Jeniffer Gomez

Katerin Gomez

Honor Roll of Donors

PATRONS

Yajaria Gonzalez

Marion Gross

Massiel Gutierrez

Laura Guzman Pena

Ashley Hall

Molly Hanson

Catherine Henckel, MD

Jaissa Hernandez

Rosemary Hernandez

Angelly Hidalgo

Jane Hogeland

Lisa Howe

Cam-Tu Huynh

Lauren Jones

Elena Jordan

Michael Kammer

Jonathan Keller

Laura Konarski

Tamara Konig

Maureen Krajeski

Christie J. Langenberg, MD

Iris Lebron

Melinda Lemieux

Stephanie Lessard

Sandra K. Levine

Jonathan Lichkus, MD

Cui Lin

Rachel Lopez

Gary and Donna Lubarsky

Dahianny Luna Colon

Mary K. Lyman

Vanessa MacDonald

Jane Marshall

Daniela Medina

Stephanie Medina

Donors (continued)

PATRONS

Cinthia Mejia Funez

Yubelkis Melendez

Azucena Mendoza

Vanessa Merino-Pineda

Jatna Monegro De Jesus

Jennifer Mora

Maria Mota

Wanda Moya

Ivelys Navarro

Dalba Naveo

Brian Nickley

Peter Nimerowski

Altagracia Nunez

Yaira Nunez

Yane Nunez

Michelle Olivieri

Ana Ortiz

Miranda Osterheld

Helaine Palmer

Darius Papulis

Marielys Peña Paulino

Glendaly Peña-Soto

Dahiana Peralta

Griselda Perez

Ismary Perez

Eva Perez Lora

Ramona Ponce

Christine Potter

Judith Preston

Danica Quimby

Mary Ann and Robert Quinn, Jr.

Elizabeth Ramirez

Joan Ramos

Kenneth Rea

Angela Rega

Miladys Reyes

Reina Reyes

Yadelguy Reyes Hilario

Enrique Rivera

Gabriela Rivera De Los Santos

Jeanette Rivera

Silvia Rivera

Diana Robles

Gerson Roca

Luz Rodriguez

Laurel A. Ruzicka, MD

Patrick Salemme, MD

Maria Santos

Yosmeili Sarcione

Kathleen Sausen

Nallely Serrano Huertas

Sabine Shaughnessy

Kristine Sheehan

Frances Sidley

William Sullivan

Christine Sunnerberg

Earl and Jude Svendsen

Elena Talmaci

Jessie Taveras

Michelle Taveras

Sonja Then

Jacqueline Tomanek-Stanley

Jackeline Torres

Morgan Towne

Biorelys Ubiera

Vincent Valentine-Shafer

Carmen Vega

Yesica Velez

Brendilee Wagner

Olivia Weiser

#GLFHC

For many employees, taking care of patients extends beyond their appointments. The Access to Care fund was created

Employee Donors

Anonymous (31)

Keith Abbott

Ryann Abrams

Lailany Alicea

Estefany Almengo

Leticia Almonte

Mayra Almonte

Ramona Andrickson

Leidy Anziani

Kayla Arroco

Nicholas Baccari

Ainex Baez, MD

Natalie Baez

Joeliza Baptiste

Rebecca Barisano

Yamilka Benzon Diaz

Ann Bishop

Julianne Bloise

Claire Bogan

Suhani Bora, MD

Ann Bonanno

Ileana Borges

Julianna Burke

Laura Burns

Bernadina Caban

Mercy Caldarelli

Lynn Caloggero

Brianna Candelario

Alicia Cardona

Judith Carr

Katherine Carranza

Dilenia Castillo

Gabriela Castro De Jesus

Jeannette Chapman

Linda Coke

Concetta Coleman

Naydeliz Cosme Vargas

Eliana Costantino

Samantha Cote

Sara Craney

Steven F. Crowell

Christine Crutcher

Islandia Cruz Mora

Yisell Cruz-Bonilla

Joanne Curran

Sharolin De Los Santos

Serena E. Dee, MD

Cynthia Delgado

Sandra Deschenes

Carmen Diana

Diomeri Diaz

Theresa Dussault

Joyce Emerson

Paul Esielionis, MD

Yuleydis Espinal

Janette Evans

Cassandra Fisher

Naomy Florentino

Debra Genawese

Dawn Getchell

Erin Goebel

Jamilette Gombs

Ashley Gomez

Jeniffer Gomez

Katerin Gomez

Yajaria Gonzalez

Ken Gosselin

Alyssa Griffin

Patrick Grotton

Massiel Gutierrez

Laura Guzman Pena

Ashley Hall

Samantha Halloran

Scott Halterman

Chelsea Harris, MD

Catherine Henckel, MD

Jaissa Hernandez

Rosemary Hernandez

Angelly Hidalgo

Lisa Howe

Cam-Tu Huynh

Trinh Huynh

Sheila Ireland

Caren Jacobson, MD

Cristina Jerez

Xenia Johnson Bhembe, MD

Julie Johnston, MD

Lauren Jones

Elena Jordan

Marcia Joyce

Megan Kalter

Michael Kammer

Zandra Kelley, MD

Susan E. Kinney

Laura Konarski

Maureen Krajeski

Elise Laflamme, MD

Christie J. Langenberg, MD

Bryan Leary

Iris Lebron

Elane Lee

Marc Lemay

Melinda Lemieux

Stephanie Lessard

Jonathan Lichkus, MD

Cui Lin

Rachel Lopez

Susan Lowcock

Dahianny Luna Colon

GLFHCGIVES

created by GLFHC staff to support patients who need assistance paying for items and services not covered by insurance.

Mary K. Lyman

Ellen M. Lynch, MD

Vanessa MacDonald

Kim M. MacLeod

James Malerbi

Alicia Mam daCunha

Joannelly Martinez

Yadira Martinez

Robert C. McKersie, MD

Danielle McManus

Daniela Medina

Stephanie Medina

Cinthia Mejia Funez

Yubelkis Melendez

Sheryll Melo

Rashell Mendez

Azucena Mendoza

Erica Meninno

Vanessa Merino-Pineda

Hannah Miller

Jatna Monegro De Jesus

Yvonne Monge

Joann Montilla

Jennifer Mora

Maria Mota

Wanda Moya

Margaret Nakayama

Ivelys Navarro

Isely Naveo

KimNga Nguyen

Brian Nickley

Peter Nimerowski

Altagracia Nunez

Yaira Nunez

Yane Nunez

Michelle Olivieri

Ana Ortiz

Darius Papulis

Steven Paris

Daniel Parra

Selenny Paulino Iglesia

Marielys Peña Paulino

Dahiana Peralta

Eva Perez Lora

Griselda Perez

Ismary Perez

Helen Phillips

Ramona Ponce

Christine Potter

Judith Preston

Danica Quimby

Delma Quinones

Lisbeth Quinones

Elizabeth Ramirez

Sarah Raymond

Jessica Reader, MD

Laura Recio

Angela Rega

Alana Regan

Kevin Reiners

Miladys Reyes

Reina Reyes

Yadelguy Reyes Hilario

Berta Rivera

Cindy Rivera

Enrique Rivera

Gabriela Rivera De Los Santos

Jeanette Rivera

Silvia Rivera

Blair Roberts, MD

Diana Robles

Anne Rodman

Elisa Rodriguez

Kimberly Rodriguez

Luz Rodriguez

Tuhin Roy, MD

Laurel A. Ruzicka, MD

Patrick Salemme, MD

Emelin Santiago Henriquez

Jordan Santiago

Maria Santos

Yosmeili Sarcione

Kathleen Sausen

Katherine Savastano

Katrin Schneck, MD

Nallely Serrano Huertas

Sabine Shaughnessy

Kristine Sheehan

Sandra Silva

Jennifer Somers, MD

Mia Sorcinelli Smith, MD

Karin Sylvester

Elena Talmaci

Jessie Taveras

Michelle Taveras

Lucy Thanos

Sonja Then

Bea Thibedeau

Jacqueline Tomanek-Stanley

Jackeline Torres

Morgan Towne

Biorelys Ubiera

Ana Ulloa

Scania Urena

Anthony F. Valdini, MD

Vincent Valentine-Shafer

Yesica Velez

Brendilee Wagner

Nicholas Weida, MD

Rebecca Weiner, MD

Olivia Weiser

Robyn Whalen

Alexander Zapata, MD

Ways to Support GLFHC

There are many ways to express your philanthropic support for Greater Lawrence Family Health Center. Our programs and services are successful because of the generosity of our donors and benefactors.

To donate online, you can use our secure form by clicking here.

Cash Contributions & Matching Gifts

Cash contributions are fully tax deductible. Many companies match the gifts of their employees. Call us or check with your employer to see if your gift will qualify.

Corporate Partnerships

GLFHC offers businesses the opportunity to support programs and events through philanthropy. Become a corporate partner to enjoy benefits such as naming opportunities and public recognition.

For further information about making a donation, please reach out to Steven Crowell, Director of Development & Marketing, at (978) 722-2866 or steven.crowell@glfhc.org.

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Annual Report FY25 by glfhc3 - Issuu