Glass News April 2026

COMPLIANCE FAILURES PUT SECTOR AT RISK OF SHUTDOWN

A new report from the Office for Product Safety and Standards (OPSS) has revealed widespread compliance failures across manufacturers of heat soaked thermally toughened glass, raising serious questions for the glass and glazing supply chain.

Published on 5th March [2026] the findings of OPSS inspections found that every single heat soaked insulated glass unit assessed failed compliance checks.

Only half of the companies inspected were able to produce any form of Declaration of Performance at the point of inspection – a legal requirement on every manufacturing business.

A further 93% failed to meet labelling requirements and 86% could not demonstrate compliance with marking requirements.

For IGU manufacturers, glass processors and fabricators, the implications are significant. Established following the Grenfell Inquiry, OPSS has the power to stop the supply of products to the market where compliance cannot be demonstrated.

Kevin Jones, Head of Technical at the Glass and Glazing Federation (GGF), warned the headline figures should act as a wake-up call for the sector.

“We have to be very clear. The findings of the OPSS are absolutely unacceptable and we welcome the work that it is doing,” he said.

“What OPSS has uncovered is not a systematic attempt to produce unsafe glass, but a systematic failure to maintain the evidence that proves products are safe and compliant.

“In too many cases the glass itself was fine, but the declarations, labelling and

Kevin Jones

"What

OPSS has uncovered is not a systematic attempt to produce unsafe glass, but a systematic failure to maintain the evidence that proves products are safe and compliant."

conformity marking were incomplete, out of date or simply non-existent.

That is a completely unacceptable gap in process and one that has the potential to shut down production.”

OPSS inspections found that some manufacturers were unable to produce the legally required Declaration of Performance, while others could not demonstrate that their products had been tested against the relevant performance standards.

In others there was no evidence of initial type testing or records to confirm that required factory production control tests had been carried out.

“The headline figures sound alarming, but they do not mean that every pane of glass being produced is unsafe,” Kevin continued.

Continued on page 14...

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Just back from a very pleasant and informative Editors’ get together with Gerda Doors’ Danny Williams, the Managing Director, and Tina Beal, the Sales Director. Now you may think that ‘Thunk!’ refers to something being ‘just like a golf’ but in this case it’s the sound of a Gerda Door shutting.! Gerda got us together to launch their new TV commercial and anyone who watches GB News in the future will recognise the ‘Thunk!’ when the commercial plays. The commercial is very good indeed…. appealing and getting the quality of the product over in the advertisement without pop-ups of price, testing results, thermal evaluations and all those good things. Altogether it’s a good watch and will surely help Gerda widen their installer base from the current number of just under 100 to nearer the 300 mark, and all over the UK.

On a more dismal note, if our own domestic economy wasn’t enough with higher interest rates threatened, increasing inflation, higher unemployment, ever more taxes of every kind and no sign of an end to slaloming our nationwide potholes, the geopolitical issues, and particularly in the Middle East - all these can only increase the pressures on individuals and thence our industry in turn. Up to now it seems fenestration is coping, albeit with some reduced margins but what are the expectations going forward? I don’t think anyone will have factored in a war when setting budgets for 2026 and not one that will directly hit oil and fuel supply. The burning question is how will this impact our industry and I don’t just mean the £ in everyone’s pocket but also the supply of raw materials? People better placed than I, and with far more knowledge, may be able to gauge the effect and I would be interested to hear those opinions. Meanwhile it is, presumably, a case of carrying on regardless but we have no idea what may be coming down the line to cause more problems. Our government have it all in hand. Right! At least they’ve voted themselves a nice thumping big pay rise that out does other public service increases: so as long they’ve been looked after, all’s well with the world! I, personally, dread the idea of any form of election and particularly a General Election, as there isn’t one of our current crop of politicians I would want to vote for. It really is a sad state of affairs.

In his normal inimitable fashion, Danny Williams in his Cold Calling column looks at the issue and, quite rightly, points out that polymer prices can be expected to rise. Additionally, our tax burden is higher than it was in the 1940s but the silver lining, at least for our industry, is our housing stock is of an age when there is a very real need for home improvement, with insulation and efficient windows being high on the list of must haves. The only fly in the ointment is the homeowner having the cash or the facility to pay for these improvements.

I read with great interest the.GGF press release entitled ‘Compliance failures put sector at risk of shutdown”: the type

of headline that is likely to stop you in your tracks. Whoa! This sounds serious. The issue is compliance in the form of a Declaration of Performance for heat soaked thermally toughened glass. There is no accusation of anyone actually producing unsafe glass: the issue is over demonstrating compliance in the form of labelling. Under the Construction Products Regulations, manufacturers must maintain technical documentation, operate factory production control systems and issue Declarations of Performance for products placed on the market. Without this evidence regulators can prevent products from being supplied.

It's worth reading what Kevin Jones, Head of Technical at the Glass and Glazing Federation (GGF), has to say. “The GGF are working with with IGU manufacturers, glass processors and fabricators, to audit documentation, rebuild technical files and ensure that Declarations of Performance and labelling systems remain current and compliant, helping businesses create living systems that will stand up to OPSS (Office for Product Safety and Standards) scrutiny.”

Regrettably I was unable to attend the GGF Members’ Day, now known as Industry Connect, that was held at the Tottenham Hotspur Stadium but from all reports it was a very successful day. GGF President Mike Butterick has issued a clear warning to the glass and glazing sector on the businesscritical impact of regulation and the need to adapt fast to an era of unprecedented change. “As we replace the 80 million windows and doors in the housing stock that do not comply with current regulations, we have to focus on the quality and the performance of those products, and position the value and benefits like never before,” he said.

This built on a theme first raised by newly appointed GGF Director, Lauren Mawford, who framed the day around the theme of change and the need to drive up standards across the supply chain. What is clear is that the GGF is making even greater efforts to have close connections with government. “We have organised ourselves far more effectively to have a voice for our industry than we have ever done before,” said Mike. Referring to the GGF Consultation Response Group he said “In that group we have a collective strength and expertise that does not exist anywhere else in our industry. Government recognises our expertise and our leadership, and it means that we can get access to the conversations that are so important in terms of making that influence.”

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UNDERSTANDING HOW STEEL SECURITY DOORS MEET MODERN PERFORMANCE NEEDS

When selecting a security door, there are many factors to take into account. This is where understanding recognised security standards, the impact of material selection, and hardware features is key to achieving the correct level of protection to meet modern performance needs.

Emily Mathews, General Manager at steel door manufacturer Robust UK, looks at how modern steel security doors can achieve increasing performance expectations without compromising on compliance, safety, usability and durability.

CHOOSING THE RIGHT SECURITY LEVEL

Research from the Government’s Commercial Victimisation Survey (CVS) reveals that around 103,000 businesses across England and Wales have experienced burglary. With approximately 76% of burglars gaining access through doors, protection against forced entry is essential in safeguarding people and assets. In response to these growing risks, doorsets should be specified as a complete system rather than individual components to ensure effective protection.

“Some steel doorsets are independently tested to recognised security standards such as LPS 1175 and PAS 24 (2022) to show proven resistance against sustained attacks. PAS 24 (2022) assesses a door’s resistance to forced entry using realistic attack methods and tools. When undergoing testing, these

doors are subjected to physical attack that replicates burglary techniques to ensure they perform as expected if these events were to occur.

When PAS 24 (2022) is achieved, doorsets can also be Secured by Design approved; a widely recognised police security initiative aimed at improving the security of buildings. This makes PAS 24 (2022) an ideal benchmark for those needing enhanced security measures in residential developments and commercial settings.

For environments with increased security threats, the LPS1175 standard offers a higher level of assurance. Administered by the Loss Prevention Certification Board, LPS1175 classifies doorsets according to their ability to withstand sustained and aggressive attacks using a wider range of tools or for prolonged attacks, and doorsets certified to LPS 1175 can also be manufactured to meet Secured by Design (SBD) requirements where specified. Through LPS 1175, security ratings are measured from SR1 to SR8, with each rating reflecting an increasing level of protection from attack.

Doorsets that achieve SR1 and SR2 are designed to resist opportunistic or lowlevel attacks with basic hand tools, whereas SR3 and SR4 ratings protect against more determined intruders who use a

broader range of tools over longer attack periods. Steel doorsets which achieve SR5 and SR6 offer protection for higher-risk environments exposed to more aggressive and prolonged attacks using more sophisticated tools. SR7 and SR8 provide maximum security against professional, organised attacks on high-profile assets. Selecting the correct LPS 1175 security rating depends on the environment, value of assets and level of security risk. Specifying the appropriate security doorset ensures the correct level of protection for any application where resistance to attack is crucial.

UNDERSTANDING THE IMPACT OF MATERIAL ON LONG-TERM SECURITY PERFORMANCE

Steel is the ideal material for security doors due to its high strength and durability. A door that deteriorates, warps or weakens over time can compromise safety performance and compliance. Unlike timber doors, which can weaken at joints or degrade over time, steel doors maintain their structural integrity under repeated stress, which also means they can withstand significant force, knocks and dents.

Whereas timber doors require regular repainting, treatment and refinishing, especially in busy environments where they are exposed to moisture, steel doors do not have this problem and are less susceptible to wear and tear over time.

Made from Magnelis® steel, our security doorsets require minimal maintenance and do not compromise on appearance, allowing customers to also meet brand aesthetics and architectural design specifications. The anticorrosion warranty of up to ten years also provides additional reassurance that the door will not degrade prematurely and remain in excellent condition for the long term.

THE IMPORTANCE OF HARDWARE

The type of hardware on a doorset can influence its security performance. For example, fire exits should enable easy access

during emergencies, but this should not compromise their security performance.

We have recently partnered with HOPPE (UK) to offer exclusive panic exit hardware on our PAS 24 certified security doors. This ARRONE panic hardware for double and single doors has been successfully thirdparty tested on SECUR-DOR 2.1, meeting modern security needs while also providing cost-effective hardware solutions. A twopoint panic bolt hardware secures the door at both the top and bottom, increasing stability and enhancing security against unauthorised entry, offering more reliable performance in the event of an emergency. This hardware selection fully complies with BS EN 1125 and ensures that the door meets modern standards for emergency escape systems. Manufactured from zinc and featuring a satin nickel-plated finish, the hardware is also highly resistant to scratches, wear and frequent use, providing a fully futureproofed solution for the market.

MEETING PERFORMANCE DEMANDS

Modern security doors are expected to meet a broader range of performance needs than ever before, from balancing safe and easy exit in emergency situations, certified resistance to forced attack and providing long-term durability. Steel continues to be a popular choice for meeting these demands. Its inherent strength, stability and corrosion resistance ensure that performance is maintained over time. As crime rises and the need for effective security measures grows, steel security doorsets provide the performance and protection against attack to meet modern requirements.”

For more information on security steel doors and meeting security and fire certifications, visit: www.robust-uk.com, email sales@robust-uk.com or call 01782 592900.

STAY LEAK-FREE WITH FLIP A PARTNERSHIP BUILT ON TRUST

2026 may have started as one of the wettest on record for the UK but that didn’t cause a problem for DoorCo’s FLiP. The leading composite door supplier is delighted to report that zero complaints have been received from their customers about the performance of FLiP so far this year.

“I’m sure many people are fed up with the incessant rain we’ve had this year but over at DoorCo, we’re embracing it,” says Ben Aspinall, DoorCo’s Commercial Director. “It’s proving the performance of our exclusive door glazing cassette system, FLiP.

“We have received zero complaints about leaking cassettes from our customers so far this year and have in fact, had customers commenting how pleased they are to have had zero call outs on leaking cassettes too!

“Nearly our entire customer base has adopted FLiP. Here’s why:

Jimmy Wood, North East Panels: “FLiP is a great system, it’s completely eliminated the issues we were having with leakage from our previous supplier. It also makes glazing – and on the odd occasion it’s required, reglazing – totally simple.”

Dan Edwards, Nationwide: “The system is both streamlined and extensive. The pre-foamed gasket removes the need for glazing tape and the corners and connectors coming pre-screwed makes the whole system extremely quick and easy to use. The level of variety makes FLiP a system that ticks every box.”

Tony Craggs, Portico: "We choose to use FLiP for its Foam In Place technology that allows us to say goodbye to glazing tape and wet seals. It makes it quicker and easier for us to glaze our doors."

PROVEN REAL LIFE PERFORMANCE

Ben Aspinall continues: “We extensively tested FLiP during development to ensure it is weatherproof and secure, testing to BS6375-2015 and in accordance with EN1027, all supported by DoorCo’s 10-year warranty. The FLiP cassette achieved over 1000pa through the glazing aperture during weather testing so we were confident, but it’s great when that performance is proven, and endorsed by customers, in real life.

“FLiP’s weatherability is down to the Foam In Place® technology. There is no need for glazing tape with FLiP, it is delivered pre-sealed which is machine-applied in our Thorne facility where FLiP in manufactured (fully in the UK). Not only does this deliver a superior seal, but offers time and costsaving benefits in manufacturing too.

“FLiP also has pre-screwed corners and connectors for even quicker and easier installation. A third screw fitted in the corner piece and innovative connector design that clamps to internal and external side of the door and glass gives additional security and stability.

“All FLiP cassettes are made from 100% pure, UV stable material. We do not use regrind materials or additives that can affect the integrity of the product, causing cassettes to be brittle, crack and discolour.

The design of FLiP cuts your glazing time in half.

“You can glaze a twin vertical door in less than 7 minutes, half the time of a competitor system that does not come pre-foamed or prescrewed. It’s also flexible to use with a variety of door thicknesses and is fully re-glazeable.

ALL ACCESS SYSTEM

“While there are many benefits to having DoorCo as your ONE supplier of composite doors, you don’t need to be a DoorCo customer to access FLiP.

“FLiP has been embraced by the whole market as the leading door glazing cassette system thanks in part to its clever design, but also because of the unrivalled aesthetics. Based on the same core system, FLiP is available in three finishes: Standard, Flat Grained and Flat Stipple. It’s low profile traditional and contemporary designs works with any door finish or styling.

“Whether you’re an existing customer, or simply looking to upgrade your door glazing cassette system, DoorCo is here to help. We can deliver FLiP as a supply-only or prepped/ painted product, alongside your existing products or on its own.

“Get in touch to find out more: 01625 428955.”

For more information on FLiP, visit: https://trade.door-co.com/flip-by-doorco/

For more information on DoorCo, visit: https://trade.door-co.com/

DoorCo is the sole supplier of composite doors to commercial fabricators, Nationwide Windows and Doors.

Daryl Cashmore, Nationwide’s Operations Director, explains why the partnership is so successful: “Over the last five years, we’ve built a fantastic relationship with DoorCo – one built on trust and collaboration that has enabled us to evolve and grow our business. It’s important to us that we work with suppliers who have aligned goals and operate with the same integrity that we do, something that the DoorCo team definitely do.

“As one of the leading manufacturers and installers of doors and windows to the commercial sector, 75% of our business is in social housing and 25% in new build. We also have a local retail brand, Future Homes by Nationwide. This means we require a real mix of doors in large volumes on strict timescales, and DoorCo delivers this supply on a Just In Time basis, at the touch of a button.

“We have transitioned from holding our own stock to JIT thanks to DoorCo’s investment in their supply chain, particularly in the last two years. Their focus on their ONE Supplier promise has really paid dividends for us. We order everything through the ONE Portal by EDI transfer, and it all comes as it should, with one invoice matched to delivery notes. This includes any special orders that we’ve requested DoorCo to prep or paint for us. We mainly work with the ORiGINAL slab and manufacture the majority of our doors in-house, but we know we can rely on DoorCo as and when we need them to supply, for example, a special order we’ve received for a specific lock, hinge, design or colour.

“The benefits of this JIT delivery model is huge for our business, allowing us to reduce stock holding and the associated investment, and free up space and capacity for more manufacturing. We recognise the investment and innovation DoorCo continues to put into their business to enable us to evolve our business and become more efficient.

SWITCH TO FLIP

“About 2 years ago, we switched over to using the FLiP Cassette and continue to be really impressed with the system. The pre-applied gasket saves us a lot of time, and the styles have enabled us to expand our product offering.

“We consider every product that DoorCo offers. We supply GRiPCORE through Future Homes by Nationwide and have started selling the Eaton slab into new build. The larger sizing means we can supply accessible entrances without using any extensions.

OPEN DOOR POLICY

“We have a genuinely good relationship with DoorCo, across the business. Dan is still hands on and is accessible if we need him, but Adam looks after us day to day. We don’t need an account manager as such, but it’s a nice to have to have someone to keep us abreast of updates and innovations. We feel well supported, from technical input from Ian Glenister (who is an oracle) to the marketing team supplying all the brochures and images we need.

“DoorCo is a reliable supplier, and this is important when you have strategic goals. Suppliers need to be able to offer the capacity to accommodate, for example, growth. We feel our goals are aligned with DoorCo’s and are working as a partnership to achieve them. There is always going to be a blip along with way, but how that’s dealt with is what is

important. DoorCo listen and provide solutions, not sticking plasters.

“They have always been extremely accommodating. For example, we always do due diligence before we commit to working with a new supplier. DoorCo was very open, taking us to DoorCo Korea to visit their overseas facility and meet Tony so we could see the working conditions and standards for ourselves. We have also visited the Macclesfield site and we’ve been invited to Thorne, which we’re looking forward to visiting soon. Our meetings are professional but friendly, it’s a nice relationship that will continue for years to come.”

Dan Sullivan, DoorCo Managing Director, adds: “To be part of our customers’ journeys is a privilege, especially with partners like John and Daryl at Nationwide. The growth and investment in their business mirrors our own ethics, but it’s also their drive and ambition that is remarkable. To see how they continue to grow and prosper, especially considering the challenges of the last few years, is testament to the resilience of the Nationwide team.

“We are driven to provide our customers with everything they need through a flexible supply model that works for them, and Nationwide validates its design by making full use of every element. It’s a fantastic endorsement that they truly benefit from our ONE Supplier promise and that a customer the size and scale of Nationwide has complete confidence in our fully digitalised Just In Time delivery service.

“DoorCo is proud to have a great customer portfolio, with Nationwide being up there amongst best.”

HURST DELIVERS SALES ACADEMY WORKSHOPS TO SUPPORT TRADE PARTNERS WITH DIGITAL MARKETING AND LEAD GENERATION

Reinforcing its position as a long-term partner to the trade, Hurst has delivered the first in a series of digital marketing and online sales workshops designed to help its customers promote Hurst products effectively online and generate more leads.

The initial workshop was delivered to a first cohort of customers ahead of Christmas and received positive feedback, prompting Hurst to roll out further sessions throughout the year as part of its ongoing Sales Academy programme.

Focused on practical application, the workshops provide hands-on guidance to help businesses strengthen their presence on platforms such as Instagram and Facebook. Each session is supported by a

comprehensive digital toolkit, including ready-to-use templates, content frameworks and step-by-step guides that attendees can continue to use long after the workshop has finished.

Rather than focusing on theory, the sessions are tailored to the realities of running an independent business, offering clear, time-efficient ways to plan content, present products consistently and convert online engagement into enquiries.

Hayley Barker, Head of Marketing at Hurst, said: “We’re a door manufacturer first and foremost, but supporting our customers goes beyond supplying products.

“The feedback from the first workshop showed there’s real value in practical, usable marketing support. These sessions are about giving people tools and guidance they can actually apply, rather than adding another task to their to-do list.”

The workshops are designed to help customers increase visibility and generate leads for Hurst products, including the recently introduced S-Class solid core

composite door range and Securicore reinforced panel, which achieves PAS 24 when tested as part of a full doorset.

Each session covers content planning, messaging, product presentation as well as guidance on measuring results, supported by editable templates and reference materials that can be adapted to suit individual businesses, helping to maintain consistency while reducing the time needed to market effectively online.

PVC DOORS REIMAGINED

“With trading conditions still challenging, strong online communication can make a real difference,” added Hayley. “The businesses that perform well are often the ones that communicate clearly and consistently.

“These workshops form part of our wider commitment to supporting customers over the long term, combining practical marketing support with a product range designed to help them compete.”

Further Sales Academy workshops are planned throughout the year.

To register your interest, please email info@hurstdoors.co.uk or call 01482 790790.

SHEERLINE GLIDES INTO THE FUTURE WITH NEW INLINE PATIO

Sheerline has unveiled its SheerGlide® Inline Patio Door featuring new technology and completing its popular residential range.

SheerGlide® delivers solutions to common issues associated with inline patios, providing an opportunity for Sheerline to showcase its latest innovations whilst renewing its commitment to making life easier for its fabricator and installer partners.

In the past, it has been problematic for inline patio systems to combine thermal performance and security. Sheerline’s unique patent pending single component interlock, TwinLock, has been developed in-house. It’s strong, slim, integrated into every door, and features a bi-directional thermal break.

SheerGlide® offers U-values of 1.4 and 1.0 W/ m²K respectively thanks to Sheerline’s awardwinning Thermlock® technology and with a 38mm slim interlock, offers refined aesthetics. The interlock is also non-bonded to make it easier to manufacture, transport, and install.

Complexity has also been an issue in the past and has been addressed in two ways. First, the number of components required has been reduced, and second, ready-tofabricate kits are available for Sheerline customers and reduce the number of manufacturing processes from 119 to 40.

The benefits of this for fabricators are twofold; they can free up cash as there are zero stockholding requirements, and it enables them to speed up manufacturing. Plus, it’s available in five popular colour choices on five-day lead times.

This is the first product to benefit from Sheerline’s new Quick Connect Corner, which speeds up fabrication thanks to a ‘bump stop’ that gives positive feedback during assembly. An evolution of the awardwinning patented corner construction method, it reduces waste and misalignment.

Roger Hartshorn, Garner Aluminium Extrusions Chairman, said: “The launch of SheerGlide® marks an important milestone both personally and professionally; it completes our residential range, and it is the first product launched under our new Technical & Design Director, Ben Hartshorn.”

Ben commented: “By launching SheerGlide®, we’re ensuring we truly offer something for every project. Patios –including our Prestige Lift & Slide – have been rising in popularity over the past few years, and this trend is unlikely to change as it offers the aesthetic people see on Grand Designs and across social media, and that’s what we’re delivering.”

Contact Sheerline on 01332 978 000 or info@sheerline.com to find out more.

HURST LAUNCHES NEW S-CLASS STABLE DOORS, NOW AVAILABLE THROUGH HURST LIVE

Hurst has added a stable door option to its growing S-Class composite range, offering installers and homeowners a traditional aesthetic combined with the solid-core performance of the wider S-Class portfolio.

The new design is available to order now through Hurst Live, giving customers full visibility over pricing, configurations and production progress.

The introduction of the S-Class stable door reflects ongoing investment in product development at Hurst and follows strong uptake of the S-Class range since its launch.

The stable door brings all the familiar characteristics of the system – a robust timber core, high structural integrity and a wide choice of styles and finishes – with the added practicality of a split-leaf design for controlled ventilation.

“The stable door is a natural extension of the S-Class family,” says Mark Atkinson, Sales Director at Hurst. “Installers have told us that while demand for modern composite doors

remains strong, there is a clear place for a stable door that matches the standards of our solid-core offer.

“This addition gives them that choice, without having to move between different product ranges or suppliers.”

The new design is suited to a broad range of residential settings, from cottages and rural properties to more contemporary homes where flexible ventilation is desirable.

Manufactured at Hurst’s Hull facility, the stable door is available across selected S-Class door styles and can be paired with a range of colours and glazing options already familiar to installers.

As with all S-Class products, stable doors can be configured and ordered through Hurst Live, the company’s online platform that allows installers to

quote, place orders, track production and download documentation in one system.

“Choice has become an important part of the conversation for installers,” Mark concludes.

“Homeowners increasingly expect a door that reflects the style of their property, and the stable door broadens what our customers can offer while keeping everything within a single, consistent manufacturing system.”

The launch forms part of Hurst’s wider programme to enhance its composite door range and support installers with products that balance performance, aesthetics and ease of ordering.

For more information, visit www.hurstdoors.co.uk, email info@hurstdoors.co.uk, or call 01482 790790.

DHF LAUNCHES CORE COMPETENCE IN BUILDING HARDWARE TRAINING COURSES

In February, DHF (Door & Hardware Federation) unveiled the UK’s first Ofqual-regulated and ABBE-accredited

qualifications dedicated to the building hardware industry. The launch event was held at the British Motor Museum in Gaydon exclusively for DHF members of the Building Hardware Group, manufacturers from the Timber and Metal Doorset Groups, and invited industry guests. It marked an important milestone for the sector.

“This launch represented more than the introduction of a new training programme,” explains DHF’s Commercial Director, Patricia Sowsbery-Stevens. “Rather, it

signalled a significant change in how competence in the building hardware industry is developed, measured and recognised. The qualification has been created by building hardware manufacturers, for manufacturers, and with a clear focus on quality, credibility and regulatory compliance.”

As the first Ofqual regulated qualification of its kind, and accredited by ABBE, the programme sets a new standard for professional competence in building hardware. It has been developed using

more than 500 years of combined industry experience and reflects real working practice, current legislation, and growing expectations for proven competence across the built environment. DHF members and guests were the first to see this important development, marking not just the launch of a qualification but the start of a new approach to competence within the sector.

To register your interest in the Core Competence in Building Hardware training courses, please email training@dhfonline.org.uk.

THE VENTILATION SOLUTION FOR BI-FOLD DOORS

In 2025, Glazpart launched the innovative Bi-Fold Vent and in less than 12 months the product has been shortlisted for industry awards and has become an increasingly popular choice for fabricators, installers and homeowners.

When it comes to ventilation, replacing doors (just like windows) can be critical for compliance with building regulations to achieve the ventilation requirements set out in Approve Document F (means of ventilation).

To improve the air quality, thermal comfort and wellbeing of homeowners, most doors should include trickle vents (on the doors or frames) in particular where the door opens into a habitable space and especially when the door is the only opening in a room which has no windows. Other situations where it trickle vents are advised for doors is when there are few windows in the room (habitable space) or where there are small windows in a habitable room.

No matter which situation, installing trickle vents on doors is the most practical, viable and economical ventilation solution.

Glazpart’s Link Vent has become the trickle vent of choice for window and door companies. The product ensures compliance with Building Regulations and has a smart design making it simple to install and user friendly for both opening and closing. It is also available in a vast range of colours and decorative finishes (including woodgrains) that can be matched to blend in perfectly with the door’s overall design and look.

The Link Vent’s success and popularity is evident amongst fabricators, installers and homeowners but in 2025, Glazpart’s trickle vent solutions went a step further with the launch of the innovative Bi-Fold Vent.

Manufactured specifically for aluminium bifold doors this shallow height (slim) vent is designed to work within the low hinge stack heights when the doors in a bi-fold system are in the open position – it has unique lowprofile louvred canopy design combined with a low profile vent to allow both the internal vent and louvered grille clip in to

easily sit between the open concertinaed door leaves.

The vent is designed for compliance to the building regulations with the independently tested equivalent area, it sits in a 16mm rout and in many cases, can be located directly into the door leaf or frame, removing the need for expensive additional “knock on” or extended profiles. With a 2700 EQA (per vent), a 3-panel door meets the requirements for background ventilation. The tried and tested clip design sits perfectly in the low-profile chassis allowing the split closure plates to direct the air away from occupants.

The internal closure plates of the Bi-Fold Vent clip onto a uniquely designed low prolife chassis which in turn clips within the aluminium profile, so you only have the height of the lids protruding above the

profile. The chassis can be supplied in either white or black dependant on the colour of the patented closure plates with their innovative vertical closure plates.

The external section has a new louvered design, to give the minimum amount of protrusion from the face of the profile. The louvred flyscreen sits beneath the reveal giving additional protection from the elements.

Moulded from high quality virgin ASA, Bi-Fold Vents are highly temperature and colour stable when compared to UPVC. Initially available in White, Black and Anthracite Grey in standard sets, bespoke and matching colours can also be manufactured (dependent on demand).

Dean Bradley, Glazpart Sales Director summarised; “The Bi-Fold Vent has been a welcome addition to our range

of trickle vents. Just like the Link Vent, the Bi-Fold Vent has been recognised by industry awarding bodies for its technical innovation. It further highlights Glazpart’s commitment to listening to customers and delivering innovative products that develop the market. Not only do our products provide the ideal solutions, but we ensure they are fully compliant and help companies comply with regulations. Added to this, is the aesthetics. From our customer feedback, the Bi-Fold Vent has been well received by homeowners. This is no surprise as the sleek design and finish blends perfectly into the door profile.”

For more information on the Bi-Fold Vent please visit Glazpart’s website page Bi-fold door vent - Glazpart or contact Dean Bradley dbradley@glazpart.co.uk.

For eye-catching façades that demand a Our innovative curtain wall systems are ideal for a wide range of projects, from where slim sightlines and high thermal-efficiency are required, to those where structural movement may be a challenge.

SAFETY AND QUALITY AT ANY ALTITUDE: TECHTINYHOUSE RELIES ON SWISSPACER

When innovative engineering, environmental responsibility and uncompromising quality standards come together, the result is solutions that set new standards.

The collaboration between TechTinyHouse and Swisspacer shows how well-thought-out product selection and technical precision can create added value for customers – thanks to Swisspacer Air, even where extreme conditions prevail.

TechTinyHouse was founded in 2015 by Brendan Thome and his wife to develop tiny houses that are not only mobile, but also meet the technical, structural and energy standards of a fully-fledged building. What began as a personal construction project quickly developed into a pioneering

company. Thome notes that many tiny houses are still built more like caravans than buildings – and TechTinyHouse set out to do things differently.

A key unique selling point is the diagonal support structure, which does not require traditional wall constructions. This design allows for stability with minimal weight and enables generous glass surfaces that would be virtually impossible to achieve in conventional tiny houses.

Instead of standardised solutions, TechTinyHouse relies on in-house designs, high vertical integration and control over all trades – from the supporting structure and shell to electrical, plumbing and smart home solutions to the building envelope. Thome explains that doing almost everything in-house helps the team control quality, sustainability and technical precision.

For the glazing, Swisspacer warm edge spacer bars are used, which guarantee

optimum thermal performance, high durability and excellent energy efficiency. In addition, Swisspacer Air has become a decisive component for TechTinyHouse’s mobile use cases: customers take their tiny houses to the sea in summer and to the mountains in winter. Transporting them

“Swisspacer supports a holistic view of sustainable construction where energy efficiency, material use, performance and quality contribute to long service life. One example is Swisspacer Ultimate | Nyxé – a variant with recycled content that combines design and performance.”

across different altitudes poses a risk in terms of pressure equalisation. Swisspacer Air ensures pressure equalisation in the cavity between the panes – especially in mobile buildings that are frequently relocated, where pressure differences typically occur more often.

Beyond functionality and quality, both companies share a sustainable mindset rooted in their values. TechTinyHouse focuses on natural and durable materials such as cork, wood, linoleum and wool felt. Swisspacer supports a holistic view of sustainable construction where energy efficiency, material use, performance and quality contribute to long service life. One example is Swisspacer Ultimate | Nyxé – a variant with recycled content that combines design and performance. As Swisspacer CEO Matthias Bach notes, the carbon footprint of each element counts –especially components designed to remain in use for decades.

TOTAL70: Total performance & security

REHAU’s TOTAL70 window and door system can achieve a U-Value of 0.8W/m2K with triple glazed units.

The TOTAL70 system is certified under the BSI Kitemark license, for the highest weather performance according to BS 6375-1, 2 & 3 and enhanced security PAS24, whilst also being accredited by Secured by Design.

Windows. Reinvented for modern life. window.rehau.uk enquiries@rehau.com Tel: 01989 762600

Continued from page 1...

“What they show is that businesses have allowed their conformity systems to decay. Old managing director signatures on critical documents, outdated standards references, missing labels and missing declarations.

“All of those things are enough to trigger enforcement action. If something goes wrong on site and you do not have that documentation, you do not have a leg to stand on.”

Under the Construction Products Regulations, manufacturers must maintain technical documentation, operate factory production control systems and issue Declarations of Performance for products placed on the market. Without this evidence regulators can prevent products from being supplied.

The GGF is urging IGU manufacturers, glass processors and fabricators to review their conformity systems now rather, than waiting for enforcement action.

“This isn’t just an issue for IGU manufacturers, it applies to fabricators - and in certain circumstances, installers too.

“If records, test evidence and declarations from manufacturers to demonstrate that the product supplied has been properly processed and tested is missing or wrong, then the legal safety net disappears.

“Production can be shut down, or if failure relates in a far more significant failure of safety, then the consequences are infitely greater.”

GGF Consulting is already working with IGU manufactures, glass processors and fabricators, to audit documentation, rebuild technical files and ensure that Declarations of Performance and labelling systems remain current and compliant.

“In some cases that means starting from almost nothing. In others it means tightening up systems that were good in 2013 but have not kept pace with product changes.

“What we are not doing is simply issuing bits of paper. We are helping businesses create living systems that will stand up to OPSS scrutiny.”

For support, contact the GGF Consulting team at GGFConsulting@ggf.org.uk or visit www.ggf.org.uk.

The full OPPS report can be found here: https://www.gov.uk/government/ publications/heat-soaked-thermallytoughened-glass.

SELECT WINDOWS DIVERSIFIES BY ADDING SHEERLINE ALUMINIUM

Sheerline is delighted to announce Select Windows (Select) has become one of its newest fabricator partners.

The longstanding PVCu supplier has opted to diversify its existing product offering by adding Sheerline’s award-winning aluminium range.

The company is re-entering the aluminium market after leaving it in 1986, which highlights how innovative products and reliable service have transformed the aluminium side of the fenestration industry.

There were several reasons Select opted for the Sheerline system. In part, it was because of the longstanding relationship between members of Select’s and Sheerline’s senior management.

Roger Hartshorn and his team previously helped the company achieve consistent, sustainable growth.

This led to a relationship built on trust, aligned values, and a shared vision. This experience, coupled with a visit to FIT Show 2025, gave Select the confidence to become a Sheerline fabricator partner.

Gary Wylde, Managing Director at Select Windows, explained: “Sheerline’s products we believe are ahead of others on the market, with the internal beading, foiling, and ease of supply all major contributing factors in our

"They’re investing to future-proof the company by increasing capacity so they can meet demand for a growing sector of the market."

decision, but the most important is the regard we have for the people we are dealing with.”

During FIT Show 2025, the team had the opportunity to see the heritage range in-person, including the arched Classic Heritage Door. They also learnt about Sheerline’s woodgrain foiling service, which mirrors the foils they use across their PVCu systems.

The company decided it was time to diversify as there had been a steady increase in aluminium window enquiries. Although they had the option to buy in from other companies, fabricating in-house provides full oversight and more control.

But for Select, it isn’t simply about adding aluminium. They’re investing to future-proof the company by increasing capacity so they can meet demand for a growing sector of the market.

Tony Basile, Sheerline’s National Sales Director, said: “To have Select Windows on board after previously working with them for a number of years is a testament to the experience we provide our customers – it’s not just about our innovative, forward-thinking products, but the fact we’re available when our customers need us coupled with our consistent, reliable service.”

Gary added: “We are delighted to join Sheerline and look forward to a long and successful relationship.”

To find out more about Select Windows, visit the website www.selectwindows.co.uk or call the team on 01283 535 765. Alternatively, fabricators looking to join Sheerline are invited to email info@sheerline.com or call 01332 978 000.

“YOU DON’T HAVE TO FIT A MOULD”: ROMA AGRAWAL ON BUILDING A MORE INCLUSIVE FUTURE IN CONSTRUCTION

Lighthouse Charity speaks with Roma Agrawal MBE, Structural Engineer, Author and Broadcaster.

Roma Agrawal has spent her career shaping the built world and cites her career highlight as the six years she spent working on the tallest building in Western Europe - the Shard, designing the foundations and the iconic spire. She was also part of the transformation of Crystal Palace station. She continues to influence the way we talk about engineering itself, so as part of the Lighthouse Charity’s Women in Construction Week campaign, we spent time with Roma, discussing the challenges of overcoming perceptions and stereotypes and encouraging a diverse workforce in construction. Her journey hasn’t been straightforward, and that’s exactly why her story resonates with so many people in our construction community.

I’m a structural engineer,” she begins. “I worked for the first ten years of my career in a design office, designing buildings and bridges.”

Over time, she stepped into roles in design management, business development, procurement, and even a bit of project management. She’s seen construction from every angle. But Roma’s path wasn’t the typical one.

Roma studied physics at university, not engineering, something she felt straight away when she entered the sector. Learning codes, standards and meeting expectations took time. But applying the maths and physics she loved helped her find her groove.

More than the technical learning curve, the environment itself created challenges.

“When I started back in 2005, there were very few women on site. In the office, it wasn’t quite as bad, but it still wasn’t great. I could see I was in a minority, and it affected my confidence,” she says. “I didn’t always feel very empowered to speak in huge meetings where I was the only woman, the only person of colour, the youngest person in the room.”

Her experience reflects what many women still face today, even as the industry makes progress. And that’s why her voice in this campaign matters.

A window and door system designed to authentically replicate 19th Century timber designs.

A window and door system designed to authentically replicate 19th Century timber designs.

A window and door system designed to authentically replicate 19th Century timber designs.

It can accommodate 28mm and 44mm glazing to create highly efficient glazed units that offer outstanding thermal and acoustic performance, with a WER rating of A++ and U-values as low as 0.76 w/m2K.

A window and door system designed to authentically replicate 19th Century timber designs.

A window and door system designed to authentically replicate 19th Century timber designs.

It can accommodate 28mm and 44mm glazing to create highly efficient glazed units that offer outstanding thermal and acoustic performance, with a WER rating of A++ and U-values as low as 0.76 w/m2K.

It can accommodate 28mm and 44mm glazing to create highly efficient glazed units that offer outstanding thermal and acoustic performance, with a WER rating of A++ and U-values as low as 0.76 w/m2K.

A window and door system designed to authentically replicate 19th Century timber designs.

It can accommodate 28mm and 44mm glazing to create highly efficient glazed units that offer outstanding thermal and acoustic performance, with a WER rating of A++ and U-values as low as 0.76 w/m2K.

It can accommodate 28mm and 44mm glazing to create highly efficient glazed units that offer outstanding thermal and acoustic performance, with a WER rating of A++ and U-values as low as 0.76 w/m2K.

Contact your local fabricator today.

It can accommodate 28mm and 44mm glazing to create highly efficient glazed units that offer outstanding thermal and acoustic performance, with a WER rating of A++ and U-values as low as 0.76 w/m2K.

Contact your local fabricator today.

Contact your local fabricator today.

Contact your local fabricator today.

SCAN QR CODE for more information

Contact your local fabricator today.

SCAN QR CODE for more information

SCAN QR CODE for more information

SCAN QR CODE for more information

Contact your local fabricator today.

SCAN QR CODE for more information

SCAN QR CODE for more information

CONSERV-A-TECH DELIVERS STANDOUT FLAT ROOF AND S1 LANTERN WITH SHEERLINE BESPOKE

Conserv-A-Tech has completed a striking flat-roof extension featuring Sheerline Bespoke’s S1 Roof Lantern and Flat Roof System, showcasing the strength of the long-standing partnership between the two companies.

The flat roof project, which features a 3000mm x 1670mm S1 lantern in Anthracite Grey with Ambi Sunshade Blue Low E glass installed at a 25° pitch, demonstrates the premium performance and installer-friendly engineering the Stevenage installation experts have come to rely on from Sheerline Bespoke.

For Conserv-A-Tech Managing Director, Eric Knappett, the S1 remains the go-to choice for roof lanterns on high-performance projects.

“On this installation, as with many others, we chose the S1 Lantern because it delivers the perfect balance between cutting-edge thermal performance and sleek architectural design,” Eric explained.

“From the moment we unbox the components, it’s clear why the S1 has become a leading choice in high performance lanterns. We’ve tried the rest and undoubtedly this is the best and we are proud to promote it across our projects.”

The flat-roof extension presented several technical considerations, but the S1’s precisionengineered design helped simplify the build.

“The S1 is incredibly installer-friendly,” Eric said. “It eliminates the big issues we see with alternative lanterns on the market, like future glass slippage, drip-end distortion, and even drop-offs. Knowing the product won’t create problems further down the line is a major advantage for us and for the homeowner.”

The project combined the S1 with Sheerline Bespoke’s Flat Roof System, a pairing that created a clean, contemporary look while delivering exceptional thermal

performance. The Ambi Sunshade Blue Low E glass provided the homeowner with effective solar control, ensuring comfort throughout the year while enhancing the modern appearance of the extension. Homeowner feedback was equally positive.

“They were very impressed with the progress and the speed our team progressed the installation,” Eric added. “They were delighted with the finished result, particularly the S1 roof lantern, which really lifts the whole space.”

For Eric, the technical excellence of the products is matched by the service he receives from the team at Sheerline Bespoke.

“I’ve known Chris Baron (Operations Director) and Chris Cooke (Commercial Director) for many years, and their knowledge and commitment to any design is what sets them apart. The personal communication and the speed of response

SCHÜCO AND JANSEN EXTEND LONG-STANDING PARTNERSHIP

Schüco International and Jansen AG have renewed their long-standing agreement that grants Schüco UK exclusive distribution rights for Jansen steel systems in the UK. In doing so, both companies affirm the success of their collaboration.

The two family-owned companies have worked together for almost 50 years, with Schüco holding exclusive distribution rights for Jansen steel systems in the UK and several other European markets since the year 2000.

Jansen’s steel profile systems for windows, doors, fire protection and façades form an important part of the Schüco UK portfolio and are widely specified for their quality, design flexibility and high performance.

The partnership is rooted in shared values, explains Andreas Engelhardt, Managing Partner and CEO of Schüco International KG: “This year, Schüco is celebrating its 75th anniversary. Partnerships with companies that share our high standards of quality, service and innovative strength

have always been important to our longterm success. We have shared these values with Jansen, a family-owned company just like Schüco, for more than 45 years.

“I am delighted that we are continuing and further expanding our trusted partnership into the future”

The renewed arrangement reinforces the commitment of both companies to delivering high-performance, sustainable steel solutions to the UK market.

PYROGUARD INVESTS IN INDIA WITH NEW MANUFACTURING PARTNERSHIP TO SUPPORT GROWING DEMAND FOR

Pyroguard, the world’s leading independent provider of fire safety glass, has established a new manufacturing partnership with South Glass in India as part of its strategic expansion to support increasing demand across India and the Middle East.

This investment reinforces Pyroguard’s long-term commitment to the Indian market and strengthens its operational presence in the region. The collaboration will enable shorter lead times and enhanced local technical and sales support, while ensuring full compliance with Indian building and fire safety standards alongside Pyroguard’s globally recognised performance benchmarks.

With a dedicated manufacturing base in India, Pyroguard will be better positioned to collaborate closely with architects, developers and installers to deliver customised fire-rated glazing solutions for applications including doors, partitions, façades and curtain walling.

Steve Goodburn, Business Development Director at Pyroguard, commented: “India’s rapidly growing infrastructure and commercial real estate sectors, combined with tighter fire safety regulations, are driving strong demand for high-quality fire-rated glazing. Our local

FIRE-RATED

GLAZING

manufacturing presence enables closer collaboration with customers, reduced lead-times and improved support for architects working to local specifications across India and the Middle East.”

Pyroguard has supplied high-performance fire-resistant glazing to India for over a decade from its facilities in France and the UK, supporting major projects including Vivanta by Taj Dwarka, the Windsor Group IT Park in Noida and high rise developments in Hyderabad.

The new Indian manufacturing plant, based in Hyderabad, will produce fire-safety glass locally to the same global standards of performance, quality and certification as Pyroguard’s UK and French operations, providing the market with premium fire-rated glass and improved project efficiencies.

Key products manufactured in India will include Pyroguard Protect (13 mm fire safety glass) and Pyroguard Firesafe E120 – both rigorously tested to relevant local standards to ensure the highest levels of performance and compliance. Pyroguard has invested in ongoing testing and certification for the market, in collaboration with partners. This comprehensive testing has validated the capability of 13

to any technical help we need is why I’ve stuck with them for many years.”

Chris Baron at Sheerline Bespoke, said: “Their craftsmanship and attention to detail make Eric and the Conserv-A-Tech team the perfect partner for showcasing the performance and design benefits of our S1 Roof Lantern and Flat Roof System.

“We’re delighted to support them on projects like this and look forward to helping them deliver more premium solutions throughout 2026 and beyond.”

To find out more about Sheerline Bespoke, call 01332 978 070 or visit https://www.sheerlinebespoke.com/

mm Pyroguard Protect to achieve both EW120 and EI30 classifications in accordance with IS standards.

Achieving this milestone reflects not only proven product performance, but also Pyroguard’s ongoing investment in regional testing, certification and strategic partnershipsdemonstrating a sustained commitment to strengthening local capabilities and advancing fire safety standards across the market.

Steve Goodburn added “Pyroguard has a well-established sales presence in India and a dedicated team based here. Local manufacturing strengthens our commitment to the market and ensures architects, developers and contractors benefit from our quality, speed and service.” www.pyroguard.eu

FIVE YEARS OF WINDOPLAN:

Five years ago, VEKA introduced WinDoPlan to integrate structural and thermal calculation directly into window and door specification.

The platform enables VEKA systems to be configured within defined structural and thermal parameters at design stage. Wind load can be calculated using project-specific location data and building characteristics, allowing suitability to be assessed before quotation, manufacture or installation.

Whole-window U-values are calculated based on actual configuration, distinguishing between frame and centre pane performance to support accurate thermal assessment. Automated validation checks identify oversized or unachievable designs, helping ensure configurations remain within defined performance limits before progressing further.

SUPPORTING CONSISTENT, ACCURATE SPECIFICATION

For fabricators and specifiers, early-stage modelling supports clearer decision-making. Defined performance parameters reduce the likelihood of redesign, support more accurate quotations and contribute to predictable delivery across projects. As energy efficiency expectations continue to evolve, including the direction of travel toward the Future Homes Standard, configuration-specific calculation is

becoming increasingly important. Assessing wind load and thermal performance based on actual design intent supports greater clarity and consistency from the outset.

TOOLS THAT SUPPORT EFFICIENT DESIGN

WinDoPlan brings together a wide set of features that streamline specification and support day to day fabrication:

• Download Manager offering access to component drawings in PDF, DWG and DXF formats.

• Fully dimensioned cross sectional views to support detailed verification.

• Interactive 3D images for clearer visual understanding of product configurations.

• A dedicated Projects Area with templates, free text notes and fabricator branding options.

• A Free Draw area for representing bespoke shapes such as arched or circular frames.

• Area weighted Uvalue calculation to support preparation for evolving regulatory requirements such as Future Homes Standard.

• Postbox Support, giving users direct access to VEKA’s Technical team when guidance is needed.

• Recently introduced, Fastenings Planner to help ensure sufficient fastenings are specified.

CALCULATION BUILT INTO SPECIFICATION CHOOSE A NEW ERA FOR TRIPLE GLAZING

EMBEDDED WITHIN VEKA’S WIDER TECHNICAL FRAMEWORK

WinDoPlan forms part of VEKA’s wider technical framework, developed over four decades of operating in the UK market. Modelling capability sits alongside validated testing and structured technical governance.

VEKA’s Windows product set is independently verified as conforming to the Code for Construction Product Information (CCPI), ensuring product information is managed accurately.

Five years on, calculation-led specification is embedded within VEKA’s support offering - providing clarity at the earliest stages of project development and reinforcing VEKA’s role as a strong technical partner.

WinDoPlan is available for free, exclusively to VEKA partners via VEKA Edge. Request access here: https://www.vekagroupportal.co.uk/register/

By Paul Kennington, Technical Director, VEKA UK

Removable SPEEDBEAD allows adjustment and remedial work without damage

Pre-hung doors, no site assembly required

Integral Uni-Blind glass options*

Trickle vent fitted to frame head, no add on required PAS24 security*

Standard single & dual colours at no extra cost

Premium hardware to match including Brushed Stainless steel

ADVOCATING FOR A FABRIC-FIRST FOUNDATION

As the UK accelerates towards its Net Zero targets, the debate around how best to decarbonise the nation’s housing stock is intensifying. For the Glass & Glazing Federation (GGF), the message is clear: meaningful, long-term energy efficiency must begin with a fabric-first approach.

Fabric first entails prioritising improvements to the building envelope –windows and doors, walls, roofs, floors, –before installing low-carbon technologies such as heat pumps or solar panels. It is a principle grounded in building physics and practical delivery.

If a home continues to lose heat through poorly insulated walls or outdated glazing, adding renewable technologies risks addressing the symptom rather than the root cause.

The GGF has consistently argued that effective decarbonisation cannot be achieved without addressing heat loss through the building fabric. Windows and doors, in particular, play a critical role in reducing energy demand, improving comfort and ensuring heating systems operate as intended.

“Energy efficiency must start with the building fabric,” Chris Beedel, Head of Government Advocacy & Stakeholder Relations at the GGF, says. “If we electrify heat in homes that are still leaking warmth through inefficient windows and doors, we are simply making low-carbon technologies work harder than they need to. That’s not cost-effective for households or for government.”

The UK’s housing stock is among the oldest in Europe, with millions of properties built before modern energy standards were introduced. In many of these homes, ageing double glazing or poorly fitted frames allow significant heat to escape.

Upgrading to modern, high-performance double or triple glazing can substantially reduce heat loss, cut draughts and lower household energy bills.

Reducing heat demand first also makes lowcarbon heating technologies more viable.

Heat pumps operate most efficiently in wellinsulated homes with lower heat loads, and installing them in properties that still suffer significant fabric heat loss can lead to higher running costs and consumer dissatisfaction due to systems being oversized.

“We’re certainly not saying that solutions like heat pumps aren’t an important part of the solution,” Chris continues, “but they perform best in homes that are already thermally efficient. A fabric-first retrofit ensures we create the right conditions for these technologies to succeed, rather than setting them up to struggle or fail.”

The importance of building fabric has been recognised elsewhere. In the Republic of Ireland, the government’s national home energy upgrade programme includes support for replacement windows and doors, reflecting an understanding of how fabric improvements reduce energy demand and emissions.

By contrast, in England, the GGF has sought greater clarity on how glazing upgrades will be supported under the Warm Homes Plan, where references to windows and doors have so far been limited.

For the GGF, this distinction matters: “Windows and doors are not cosmetic upgrades,” says Chris. “They are fundamental components of a home’s thermal envelope. Recognising their role in policy frameworks is essential if we are serious about delivering whole-house retrofit at scale.”

Beyond carbon savings, fabric-first measures deliver immediate and tangible benefits for households. Improved glazing enhances thermal comfort by eliminating cold spots and draughts. It reduces condensation and associated mould risks, contributing to healthier indoor environments. It can also improve acoustic insulation, particularly important in urban settings.

There is also a system-wide benefit. As heating becomes increasingly electrified, overall electricity demand will rise. By reducing heat loss first, fabric improvements help limit peak demand pressures on the grid, making the broader transition to Net Zero more manageable and cost-effective.

The glazing sector itself has invested heavily in product development, from glass with improved solar gain, to ultra-thin triple glazing, with these solutions readily available and supported by competent, qualified installers.

For policymakers, the conclusion should be clear. A whole-house approach –starting with the building envelope and then layering in low-carbon technologies

“Fabric first or Fabric Now aren’t just slogans, they are practical frameworks for delivering warmer homes, lower bills and genuine carbon reductions. If we build on strong foundations, everything else works better.”

– maximises the return on investment and protects consumers from suboptimal outcomes.

“As we move towards Net Zero, we have to get the fundamentals right,” Chris concludes. “Fabric first or Fabric Now aren’t just slogans, they are practical frameworks for delivering warmer homes, lower bills and genuine carbon reductions. If we build on strong foundations, everything else works better.”

For more information about the GGF and how it can support your business’ growth, please visit www.ggf.org.uk or call 0207 939 9100.

£250,000 NEW SHOWROOM LEAVES ITS ‘TRADEMARK’ ON BERKSHIRE’S HOME IMPROVEMENT SCENE

One of Berkshire’s leading retailers of windows, doors and conservatories has completed the £250,000 transformation of its Woodleybased showroom as it aims for more record-breaking months.

TradeMark, which was founded by local business entrepreneur and Wokingham Football Club President Mark Ashwell 33 years ago, unveiled the new-look space this weekend with a major party that attracted more than 100 people.

Visitors explored the 2500 sq ft building on Headley Park 10, talking to its home improvement experts and checking out its exclusive collection of windows and doors. There were also four complete living spaces on display at the modern and welcoming showroom that welcomed a live band, footballing royalty, food and drink from local producers and the firm’s A-list mascot TradeMark Ted.

Backed by its involvement in CO Retail Network, the company has achieved three record months on its way to achieving £4m sales this year and is about to create up to eight new retail, surveying and installation jobs in the process.

Mark Ashwell, Managing Director, commented: “TradeMark has been a household name in Berkshire, Hampshire and Surrey for more than three decades, delivering exceptional customer service and the widest selection of windows, doors and living spaces.

“We wanted to reinforce our commitment to our local customer base by investing in the next thirty-three years, transforming our showroom into a state-of-the-art space where people can visit and bring their aspirations into reality.

“Everything has been updated, including new design technology to help customers visualise what our products may look like in their actual homes. They tested this out by bringing in their photos at the weekend and we showed them there and then.”

He continued: “We’ve also extended our ranges with 16 Forté composite doors now on display in different colours and different glass combinations.

“Our Open Day was a big thank you to everyone who has supported us and continues to choose local. Since we started, we’ve completed over 20,000 installations!”

TradeMark has praised its involvement in the CO Retail Network as a key driver in helping it successfully ride the retail rollercoaster.

The company joined thirteen years ago and is part of a 30-strong group of home improvement specialists, who share best practice, gain access to sector-leading sales and marketing support, and tackle major industry issues together.

It also gives them exclusive rights to sell the Forté, Extreme and Envisage ranges across Berkshire, Hampshire and Surrey.

Greg Kane, CEO of CO Manufacturing (formerly known as Conservatory Outlet), went on to add: “TradeMark is widely respected for its level of service and its

“Together, we have worked to help Mark and the team grow sales, enhance their product collections, and raise their profile in their key catchment areas."

installation expertise, two qualities we value highly within our Retail Network.

“Together, we have worked to help Mark and the team grow sales, enhance their product collections, and raise their profile in their key catchment areas. It’s a winning formula that we believe will only get stronger with the refurbishment of the new showroom in Woodley.”

Mark, who once appeared on BBC’s Rogue Traders to fight for the rights of homeowners, concluded: “It can be a lonely experience running a retail business, so to be able to call on external advice and support from up to 30 companies is invaluable. It has definitely played a role in our growth in recent months and helping establish us as one of Berkshire’s leading home improvement specialists.”

In addition to supplying and installing new windows, doors and conservatories, TradeMark also offers ‘Window Doctors’, a dedicated service for repairing existing products across the Thames Valley.

For further information, please visit www.trademarkwindows.co.uk or follow the company across its social media channels.

TRADE

ROLL WITH THE PUNCHES - OR ROLL OVER?!

The conflict in the Middle East has set wholesale gas and oil prices spiralling, putting energy prices for consumers and for business, front and centre. We ask what should fabricators and installers be doing?

Wholesale gas prices have recently jumped by as much as 50 per cent amid fears of disruption to global supply after liquefied natural gas production was halted at facilities in Qatar following Iranian drone attacks.

The potential knock-on impact on global energy markets has raised concerns that household energy costs could rise again later this year, only three years after average dual energy bills hit £3,549 in October 2022.

For the window and door industry, rising energy prices now, creates a heady mix of challenge and opportunity.

Darren Woodcock, General Manager, Deceuninck explains: “In common with all manufacturing businesses, the window industry is energy intensive, glass particularly, but also aluminium and PVC-U.

“Rising energy costs increase manufacturing costs. This is at a time when the industry is already facing increased employment costs and overhead. It cranks up the pressure that little bit further and fabricators and the industry at large is going to feel it.

“The flip side of that is that homeowners are also facing financial pressures and may be more receptive to an energy efficiency sell.

“The challenge is that we need to be effective in doing that at a time when consumers are also looking down the barrel of rising inflation and increased costs.

VOLATILITY IN THE UK ENERGY MARKET

The UK remains heavily reliant on gas compared with many European countries, producing around 45 per cent of the gas it consumes and importing the remainder. Even relatively small disruptions in global supply therefore have the potential to influence prices.

Investment firm Stifel has warned that European wholesale gas prices could even triple if a major shipping route for example, the Strait of Hormuz, is closed for an extended period.

For households, the immediate impact of wholesale price movements is moderated by Ofgem’s energy price cap, which limits what suppliers can charge customers on standard variable tariffs.

The current cap for the period from April to June equates to an annual energy bill of £1,641 for the average dual-fuel household – a long way off October 2023’s peak.

However, wholesale price movements take time to feed through into the cap. If higher wholesale costs persist, the cap could rise to as much as £2,500 a year for the average household later in the year, according to industry estimates.

“That kind of volatility creates uncertainty for homeowners,” Darren continues: “People remember how quickly energy costs increased in recent years. When prices begin to move again, it tends to focus minds on the long-term efficiency of their homes.”

RETAIL FINANCE ASSUMES INCREASED IMPORTANCE WHEN CONSUMER CONFIDENCE IS WEAKER

The sting in the tail, however, is that the same drivers which encourage homeowners to place more importance on energy efficiency, may also prevent them from spending.

The Chartered Institute of Procurement and Supply has warned that the cost of everyday consumer goods could also rise significantly during 2026 due to higher energy and transport costs.

Global shipping disruption is already creating delays and increasing logistics costs across international supply chains. Around 750 ships were recently reported to be backed up in the Strait of Hormuz, illustrating how quickly geopolitical events can ripple through global trade routes.

This has an inevitable knock-on on consumer confidence.

Persimmon said the biggest short-term variable is customer sentiment, and Barclays’ confidence index falling 2 percentage points to 23% after the conflict began, with around four-fifths of Britons worried the war would push up inflation.

People were especially concerned about fuel costs, energy bills and food prices, which is exactly the mix that tends to make buyers postpone moving.

“If people are paying more for energy, transport and everyday goods, it can make them think twice about larger purchases. That makes finance more important. The Middle East conflict, we hope, will be short-lived.

“If we can help people mitigated the impact of rising fuel bills now, while supporting them with a mechanism to fund it, it removes a barrier to purchase.”

WHAT WILL THE CONFLICT TO DO TO RECOVERY IN THE HOUSING MARKET?

This is important given that analysts suggest that the conflict and expected changes in

interest rates and mortgage costs, combined with lower levels of consumer confidence, are likely to slow recovery in the housing market.

Swap rates, which influence the rates lenders offer to borrowers, have already begun to edge upwards following the recent geopolitical developments. They have increased by around 0.2 percentage points since the conflict began.

The lowest two-year fixed rate currently available for remortgaging is around 3.55 per cent, while five-year deals are available from roughly 3.75 per cent, depending on loan-to-value ratios. But if swap rates continue to rise, lenders may respond by increasing mortgage rates again.

For the housing market, even small changes in mortgage costs can have an impact on buyer behaviour.

“Mortgage rates are a key driver of activity in the housing market,” Darren says. “We know that there is a direct correlation between activity in the housing market and demand for replacement products. That may push back the recovery a few months t the very least.”

AND THE POSITIVES ARE?

While those factors may temper activity in parts of the market, they also strengthen the case for investment in energy efficiency.

Periods of high energy costs have historically encouraged homeowners to look more closely at how their homes perform.

Research commissioned by Deceuninck previously found that concern about energy bills was a major driver of investment in home efficiency measures, with many homeowners saying that higher energy costs made them more likely to invest in improvements that reduce heating bills.

Windows and doors ranked among the most popular upgrades. “Energy efficient windows and doors are one of the most tangible energy efficiency improvements homeowners can make,” Darren explains. “They improve the appearance of a property but they also have a direct impact on comfort and heat retention - unlike some other improvements, their impact is immediately visible.

“If a homeowner is experiencing draughts or heat loss, windows and doors are often the first thing they notice. That makes them a very powerful starting point when discussing energy efficiency.”

SUPPORTING THE SALES CONVERSATION

For installers, turning that awareness into sales means helping homeowners understand the real-world impact of upgrading older windows and doors.

Deceuninck supports that conversation through its Energy Calculator, a digital tool which demonstrates how replacing older windows can reduce household energy consumption and heating costs.

Integrated into installer websites or used during consultations, it allows homeowners to visualise potential savings over time.

“Energy efficiency is a strong sales message, but homeowners want to see the numbers,” Darren says.

“The Deceuninck Energy Calculator allows installers to demonstrate very clearly how upgrading windows and doors can lower energy consumption and reduce heating bills.”

Depending on the starting point, those savings can be substantial. Previous modelling shows that replacing older windows with modern high-performance systems can significantly reduce household energy use and carbon emissions over time.

“Being able to demonstrate that visually is incredibly powerful,” Darren adds. “It helps homeowners understand the long-term value of investing in energy efficiency.”

A LASTING SHIFT

While energy prices may fluctuate, the broader shift in homeowner attitudes towards energy efficiency is likely to remain.

The experience of rising energy costs over recent years has left many households more conscious of how their homes perform.

Darren says: “People are far more aware of how energy efficient their homes are, and they are much more receptive to improvements that reduce heating costs.”

For installers, that creates a clear opportunity.

“The key is making sure the message is communicated clearly. When energy prices rise, homeowners naturally start thinking about how to reduce their bills.

“If installers can demonstrate how new windows and doors contribute to that, then the industry is very well positioned to be part of the solution”, Darren concludes.

For more information call 01249 816 969, email deceuninck.ltd@deceuninck.com or visit www.deceuninck.co.uk.

SAFEGUARDING STARTS AT THE DOOR: COMPLIANT LOCKING FOR NURSERY ENVIRONMENTS

In nursery and early years settings, door hardware plays a critical role in safeguarding. Beyond basic security, doors must prevent children from leaving unnoticed, restrict unauthorised access from outside and maintain fully compliant emergency escape at all times.

FUHR’s autosafe 833 and 835 KiGa multipoint locking systems have been developed specifically for these sensitive environments, providing a certified, application-led solution that removes the need for adapted or improvised hardware. The multipoint locking system incorporates two interconnected lock cases linked via a drive rod, enabling independent operation of two lever handles positioned at different heights. The lower handle, set at 850mm, is accessible to children, while the upper lever at 1570mm allows staff to retain controlled access at all times.

In an emergency, the secured lower lever - or integrated GfS e-Bar® - can be activated, triggering an alarm and alerting supervisory personnel immediately. This configuration ensures compliant escape while supporting safeguarding protocols during day-to-day operation.

Suitable for aluminium, steel, timber and PVC-U doors, the 833 and 835 KiGa locks meet the requirements of EN 179 and EN 1125 for emergency and panic escape routes, with panic function B or E options available to suit project specifications. These function types determine how the door can be accessed from the outside, allowing controlled entry for authorised adults while maintaining free and compliant escape from the inside in an emergency, which can be specified depending on the application. This balance between access management and life safety is essential in childcare buildings.

For fabricators and installers, the system operates mechanically as standard, requiring no electrical installation. Where enhanced monitoring or access control integration is required, an autotronic motor can be fitted, enabling connection to wider building management systems.

Paul Balfe, Business Development Manager at FUHR UK, commented: “Childcare environments demand purpose-

designed solutions. The FUHR solution was developed specifically to support safeguarding requirements while maintaining full regulatory compliance. For fabricators and installers, that means confidence that the door will perform exactly as intended from day one, without relying on site adaptations or compromising on certification.”

With over 165 years of expertise in multipoint locking systems, FUHR continues to support fabricators, installers and specifiers with compliant, application-led hardware solutions. When safeguarding is a priority, early engagement with the FUHR team ensures the correct locking system is specified from the outset.

For further information, please contact Paul Balfe, pbalfe@fuhr.co.uk. Further product information: https://www.fuhr.de/en/solutions/areas-of-application/ kindergarten-doors/

FENTRADE RELOCATES TO EXPANDED PREMISES TO SUPPORT GROWTH STRATEGY

Independent trade fabricator Fentrade has completed the purchase of a new 10,539 sq ft facility, marking a significant step forward in the company’s ongoing growth journey.

The move to the new premises, with a planned completion by May, will mark an important milestone for the Newportbased fabricator, providing the space and infrastructure needed to support rising demand and the next stage of its growth strategy. With expanded production, office and space for a showroom area, the new site will ensure Fentrade can scale without compromising the service standards it is known for.

Chris Reeks, Managing Director of Fentrade, commented: “This purchase is a direct result of the progress we’ve made over recent years. Demand for our products continues to grow and the new premises gives us the capacity and flexibility to build on that success while maintaining the reliability our customers expect.”

The increased footprint allows for higher production capacity alongside improved operational flow, helping to safeguard dependable lead times as volumes increase.

Chris added: “Consistent delivery is non-negotiable for our customers. The additional space ensures we can continue to deliver on time, in full and without pressure on quality as the business grows.”

Alongside manufacturing improvements, the

relocation also brings expanded office facilities to support more streamlined internal workflow. The enhanced working environment enables the team to remain responsive and accessible, from same-day quotations through to technical support when it matters most. Chris commented:

“Our customers rely on us to make their supply chain simpler. That responsiveness and availability will always be central to how we operate.”

A dedicated showroom is also being incorporated into the new premises, extending Fentrade’s customer support offering. The space will allow visitors to view products up close, explore specification options and demonstrate finished products to their own clients. Chris said:

“The showroom will create a more collaborative environment, giving our customers the opportunity to showcase quality and innovation, helping them add value and unlock new upselling opportunities.”

The new premises at 2A Adelaide Street, Newport, are located just a few miles

from Fentrade’s current site, allowing the business to retain its strategic position close to the M4 motorway. This ensures continued rapid access to the national transport network and supports the company’s fast turnaround and delivery performance.

Fentrade was acquired by Aluminium Vision in 2025, a move that unlocked investment and provided the platform for further expansion. The relocation is the latest in a series of strategic steps taken since the acquisition, reinforcing Fentrade’s position as a trusted fabricator for both commercial and residential aluminium projects.

As demand continues to build, the new premises ensure Fentrade is well positioned to support its growing customer base with the same focus on quality, service and reliability that has underpinned its success to date. At a time when much of the sector is facing uncertainty, Fentrade’s continued expansion stands as a clear indicator of the strength of its business model and long-term strategy.

MAKITA LAUNCHES LIMITED-TIME XGT® BATTERY REDEMPTION

Makita has introduced a new redemption offer on XGT® machines, batteries, chargers, torches and power source kits.

Between 1st March and the 30th of September 2026, customers can claim a free BL4040F battery for every £390 (excluding VAT) spent on qualifying XGT® products.

Makita’s XGT® range of cordless products are designed to deliver high-performance power, durability and reliability for trade professionals. The 40VMax battery can be used for heavy duty tasks or combined with another 40VMax battery to deliver an impressive 80VMax power output on select machines. This enables many of the XGT® tools to rival corded or petrolequivalent performance and given the XGT® range covers such a wide array of products including drills, impact drivers, saws and other outdoor equipment, it makes the range a go-to option no matter what the trade or task.

The BL4040F battery included in the redemption offer is designed to produce a 35% increase in power in comparison to the standard BL4040 4.0Ah battery. With tabless cell technology, the battery has an enhanced cooling system, meaning that the battery continues to run cooler to maintain performance under heavy load. What’s more, the battery also features a power level

indicator to give users a warning when to recharge at a glance, and has an average charging time of only 45 minutes.

Kevin Brannigan, Marketing Manager at Makita UK commented: “The new XGT® redemption promotion allows customers to claim a new battery when purchasing selected XGT® tools, helping them to get even more value from every purchase. Receiving a free BL4040F battery offers customers longer runtime and real cost savings, as well as fundamentally improving productivity.”

To be eligible for the promotion, end users must spend a minimum of £390.00 excluding VAT on qualifying products from an authorised dealer and register proof of purchase on Makita’s online form within 28 days. Customers will receive their free battery after 30 days when claims have been validated. Combining multiple invoices of less than £390 to make a total of £390 excluding VAT will not be accepted and it must be one claim per invoice that reaches the qualifying threshold. Multiple claims can be made throughout the promotional campaign based on the qualifying criteria being met. This offer extends to all XGT® products with the exception of multi-platform models (machines that can be powered by other batteries as well as XGT® ones).

For more information and to see the full terms and conditions for the promotion, please visit: https://www.makitauk.com/ redemptions.

Polyframe, one of the UK’s leading window and door manufacturers, has released a new factory film offering a behind-the-scenes look at its high-capacity production facility in Norfolk. The film highlights the scale, precision, and craftsmanship behind the company’s manufacturing process as Polyframe produces up to 800 window frames per day.

Operating across two premium profile systems REHAU and Eurocell the Polyframe factory demonstrates how advanced

machinery and skilled teams work together to deliver consistent, high-quality frames for customers across the nation.

The newly released film takes viewers on to the factory floor, showcasing each stage of fabrication through to final quality checks and loading. It provides an insight into the technology, expertise, and operational efficiency that allow Polyframe to maintain both volume and quality.

Polyframe welcomes partners, customers, and industry professionals to experience the operation first-hand. Factory tours are available on request, giving visitors the opportunity to see first-hand the equipment, systems, people and processes behind the company’s success.

For more information, to watch the factory film, or to arrange a visit, please visit: https://www.polyframe.co.uk/factory

HIGH QUALITY VISUAL CONTENT KEY TO SALES SUCCESS SAYS ENDURANCE® DOORS

Endurance® Doors is urging installers to consider high quality visual content as a tool to maximise their sales success.

The manufacturer of premium composite doors says attractive and engaging assets such as product photography, videos and online configurators can dramatically shorten the buying process and increase the likelihood of consumer interest converting into actual orders.

Russell Hensman, group marketing manager at Endurance, says: “We’ve all heard the expression ‘a picture paints a thousand words’ and that adage is certainly true when it comes to selling fenestration solutions.

“High quality visual content enables homeowners to more effectively picture their potential purchase and elicits a far stronger emotional response than less visual material.

“It’s for this precise reason that Endurance offers its installer partners a comprehensive package of highly professional, visually led materials that accommodate all digital and physical touchpoints of the buying journey.”

Endurance’s advocacy of high quality visual content comes from its own first-hand

experience and that of its installers partners who have enjoyed the tangible benefits it delivers.

It is also a viewpoint backed by substantial scientific research.

Studies have shown that 90% of information processed by the human brain is visual and that the brain processes visual information 60,000 times faster than written messages.1

Data has also shown that websites which widely use visual content see a 12 fold increase in traffic compared to sites which rely on a more text driven approach.2

The specific visual assets available from Endurance include showroom collateral. This can be used to support the highly effective role bricks and mortar environments play in the sales process.

Physical showrooms can boost confidence and reduce decision anxiety by enabling customers to touch, feel and see doors in real life, gaining ‘hands-on’ experience of the quality of their construction and their aesthetic appeal.

For those installer partners without showrooms or who want to offer their prospective customers the ability to browse products remotely, Endurance also offers virtual, online visualisations of its range using immersive 3D technology.

This digital extension of the showroom experience allows consumers to explore Endurance doors and accessories at any time - and from anywhere.

In addition, Endurance offers installers high impact video content, which can ensure increased engagement compared to static imagery.

Ideal for digital use, such as on websites or social media, this video content includes product demonstrations, installations and lifestyle clips. It allows prospective customers to see Endurance doors in motion whilst highlighting key features and addressing common questions in a dynamic way.

To cater for the widest range of applications and needs, Endurance has further invested in creating an extensive library of aspirational still photography.

This imagery is perfect for printed material and is often used to illustrate the continuous stream of installation case studies Endurance produces for installer partners. These case studies provide relatable and real world evidence of the transformational benefits of the manufacturer’s doors.

“Endurance® Doors is proud to offer installers arguably the widest choice of high quality, genuinely inspirational visual material on the market” adds Russell.

“Our determination to set the benchmark is driven by our commitment to striving for excellence in everything we do and by a sound commercial rationale.

“In today’s home improvement market, visual confidence drives purchasing decisions. The more a consumer sees and experiences your product before buying, the more likely they are to trust, choose and invest in it.”

1 https://www.mytotalretail.com/article/thepower-of-visual-content-in-driving-sales-howvisual-content-significantly-impacts-salesand-conversion-rates/

2 https://www.mytotalretail.com/article/thepower-of-visual-content-in-driving-sales-howvisual-content-significantly-impacts-salesand-conversion-rates/

TWC STARTS 2026 WITH £1M UPLIFT AS SOUTH WEST HOMEOWNERS INVEST IN PROPERTIES

TWC Home Improvements has reported a strong start to 2026 as homeowners across the South West invest in their properties.

The Swindon-based company says it is already £1 million up year-on-year from 2025, a 55% uplift, as owners increasingly decide to improve, not move.

The business has also secured a major partnership with Hillier Garden Centres, enabling the creation of two conservatory villages in Lechlade and Cheddar, with further sites expected to follow.

The strong start to the year reflects TWC’s drive to improve the customer journey through increased staff training and improved communication channels, including its industryfirst WhatsApp project groups that keep customers updated at every step of a build or installation.

The family-run business, which specialises in high-quality windows, doors, conservatories, orangeries, extensions and porches, has also grown its team in recent months, welcoming five new starters and promoting eight employees to new roles.

The company’s Living Space Department has expanded rapidly, strengthened by new specialists and leadership as demand surges.

In recognition of its recent growth, TWC is also hoping for success at the national GGP Installer Awards 2026, where it is shortlisted in the Best Training or Employee Development Programme and Business Resilience categories.

With more big announcements on the horizon, 2026 looks to be a standout year for the company as it eyes expansion into Devon and Cornwall.

Co-Director, Joseph Heaton, said, “We are noticing a huge demand from customers across the region, many of whom are looking to boost the value of their property and create more space with bespoke additions.

“With a relatively stagnant property market and a tough economy, it makes perfect sense for people to invest in their homes, and that’s exactly what we’re seeing.

“Whilst demand is the obvious driving force, our exceptional start to the year has been strengthened by our experienced sales and demonstration teams who make sure customers can make a fully-informed decision that’s right for them and their property.”

Elsewhere, TWC is also putting its 30 years’ experience to good use, supporting young people into work through a partnership with The Platform Project.

TWC has welcomed its first cohort through the not-forprofit’s ‘Buddy Programme’, which gives young people

struggling in mainstream education the opportunity to learn firsthand from local businesses.

Co-Director Andrew Hill, said, “As the business continues to grow successfully, it’s important for us to support young people within the communities in which we operate. Nurturing new talent and investing in our teams is core to our ethos at TWC –we’re all about people and building strong relationships across all aspects of the business. We’re looking forward to welcoming many more young people from The Platform Project in the future, teaching them everything from Computer-Aided Design (CAD) to sales and hands-on building skills.”

Based in Swindon, TWC is a GGF and Ultra installeraccredited business operating throughout the South West alongside its sister company Permaframe.

Find out more by tuning into TWC’s Home Improvements Podcast.

OKARNO HELPS BAND OF BUILDERS WITH BISHOP’S STORTFORD RESIDENT

Okarno, leading fulfilment provider of some of the UK’s must-have construction brands, is proud to have played a part in helping Band of Builders transform the life of Mike Shrimpton, a retired builder and his family, who live in Bishop Stortford, Hertfordshire.

The work involved knocking through some of Mike’s ground-floor rooms to create a larger open-plan space before adding

insulation and fitting out. This was helped by a donation of products from Okarno, including plasterboard, Fireline board, Gyproc FibaTape Xtreme joint tape, and Thistle gypsum-based plasters.

Additional works involved the installation of structural steelwork, completing the first and second fixes on the plumbing and electrics, and installing a new boiler and heating

system. A new top-of-the-range kitchen was donated and installed by award-winning kitchen fitter Tom Easter. Externally, the failing flat roof and skylight were replaced, and new patio doors and remedial work were needed at the rear of the house.

Homeowner Mike was overcome with emotion at his first glimpse of the renovations completed by volunteer

tradespeople who answered a call for help after the work he was carrying out himself was halted because he was diagnosed with stage four prostate cancer.

ww.okarno.com

SENIOR SUPPORTS LANDMARK WEST YORKSHIRE REGENERATION SCHEME

The regeneration of a historic industrial building in Wakefield is anything but ‘run of the mill’ thanks to an inspired design by Hawkins/Brown and a highperformance fenestration package supplied by Senior Architectural Systems. Part of the group of buildings formerly known as Rutland Mills, which are located close to The Hepworth art gallery, the once derelict property has been given a new lease of life and a new name, with Gradient Mill now providing five-storeys of modern commercial office space.

The new Gradient Mill office building in Wakefield is the latest addition to the ambitious Tileyard North regeneration scheme which has created the UK’s largest creative industries hub outside of London.

The new building has been delivered by Morgan Sindall Construction, with Wakefield based specialist contractor NeuGlass fabricating and installing Senior’s SF52 aluminium curtain wall system, alongside the manufacturer’s patented PURe® aluminium windows and doors.

Combining a slim frame with strength and thermal efficiency, Senior’s popular SF52 aluminium curtain wall system has been installed to the ground floor level alongside robust PURe® Commercial Doors that provide safe and secure access to the building. On the upper floors, large glazed openings have been created using Senior’s low U-value PURe® aluminium windows which help to minimise heat loss and flood the offices with natural light to create a more comfortable interior space. Smaller window units have been installed to the top

floor, which is open to the underside of the steel truss roof, echoing the character of the adjacent mill buildings and providing a dramatic, light-filled workspace.

The project team, led by Hawkins/Brown, has worked hard to repair and retain as much of the fabric of the original buildings as possible. It was vital that the new glazing units complemented the nineteenth century architecture and a provided an efficient interface with the existing structure.

As a Yorkshire based business, Senior was well placed to meet the demands of such a large and complex contract as all of the company’s products were manufactured in nearby Rotherham and Doncaster, for timely transportation to the site in Wakefield.

For more information, please visit www.seniorarchitectural.co.uk or search for Senior Architectural Systems on LinkedIn, Instagram and Facebook.

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SETTING THE STANDARD FOR SOCIAL HOUSING DEVELOPMENTS

When two landmark housing developments were set to be built in the heart of Stockport’s Town Centre West regeneration zone, contractors, installers and fabricators needed a reliable windows manufacturer that could meet stringent energy, thermal and aesthetic targets. REHAU’s credentials and established relationships positioned its products as the perfect solution.

A SHOWSTOPPER IN SOCIAL HOUSING

The King Street West project in Stockport is a £14.5 million contract for 73 apartments secured via the Innovation Chain North (ICN) Framework led by Great Places Housing Association. The contract was awarded to Hargreaves Contracting through a two-stage tender process in 2022, marking one of Great Places' first major apartment developments.

The apartments are offered as rent-tobuy units, rented for five years at 20% below market rate, with savings intended for deposits, creating a pathway to home ownership. The development also includes high-end amenities like roof gardens, communal lobbies, and co-working lounges. The contract for King Street West emphasised the importance of significant social value commitments, as is outlined within the ICN framework's National Social Value pledges. To achieve both positive social and environmental impact, Hargreaves Contracting needed an installer, fabricator and product that could achieve the high demands and expectations of the project.

Hargreaves has worked with installer, New Look Windows, for over 25 years. In that time, New Look Windows has expanded operations in the social housing sector. New Look Windows sourced its window and door frames for this contract from a wellknown and trusted REHAU fabricator.

The ICN framework specifies REHAU profiles due to the product’s reliability, something which was reaffirmed by long-standing REHAU advocate, New Look Windows.

CONQUERING CHALLENGES

As well as prioritising social impact, the King Street project had a unique set of challenges that REHAU’s technical team was enlisted to help tackle.

An overheating report commissioned for King Street West revealed the need for multiple glazing types within single apartments to balance solar gain (G-values) and heat loss (U-values). The site’s proximity to a busy road, railway, and airport also introduced significant noise pollution, requiring input from acoustician, Azymuth Acoustics, to specify glass types per apartment.

Collaboration among REHAU, acousticians, energy assessors, and New Look Windows’ design team resulted in a complex schedule, managing glass specifications for each and every window, to ensure compliance with all competing demands.

The team adopted a fabric-first approach using low G-value solar control glass to minimise the need for costly comfort cooling, limiting mechanical cooling to a single communal lounge.

PREPARATION IS KEY

Thanks to the extensive planning and technical evaluation by all parties, REHAU’s windows were installed without a hitch by New Look Windows, from June 2024 to June 2025. The panes were positioned within light gauge steel frame panels manufactured by Metsec which enabled offsite panelisation and faster on-site erection before brickwork. This panelised steel frame approach provided watertightness and allowed concurrent brick façade work, improving overall site productivity.

Nearly 300 TOTAL70 REHAU windows and door combinations were installed on the project. By using the same TOTAL70 system across the entire project, installers benefited from simpler procurement and easier installation.

Neil Ashworth, managing director at Hargreaves Contracting, said: “REHAU’s profiles met the high standards required for this project including energy performance certificates (EPCs) and standard assessment procedure ratings. This, paired with the design expertise from our long-standing installer, New Look Windows, resulted in a fantastic outcome. But the products didn’t just perform well, they looked great too.

“The broad colour and profile range available from REHAU allowed us to choose an agate (pearl) grey colour which has elevated the outside of the apartments and has become a real talking point for the project.”

While meeting energy efficiency, noise and thermal targets were a key part of the King Street project, so too was ensuring the local community and workforce benefited from the build, as outlined in the ICN framework.

Rob Benn, commercial sales manager, at REHAU, said: “It has been so rewarding for our team to work on the King Street project. The build has set the benchmark and become a key point of reference for other highspecification social housing projects across the country and it’s great to see how proud the town of Stockport is of this new development.

“Our product portfolio, especially the TOTAL70, really had chance to show its capability in the project. Not only does it look fantastic, but it also met all the rigorous standards as specified in the ICN framework. King Street was a true team effort and we look forward to seeing the ripple effect this build has on other social housing projects across the country.”

To find out more about REHAU’s social housing services, please visit https:// window.rehau.com/uk-en/pvcu-windowsdoors-composite-curtain-wallingspecifiers/rehau-in-the-frame/retrofit-right

ASWS SHOWCASES UNRIVALLED EXPERTISE IN COUNTY HALL WINDOW RESTORATION

Associated Steel Window Services (ASWS) carefully selects skilled operatives for its specialist projects, ensuring they are fully prepared for the unique challenges involved. Each team member receives comprehensive training to approach every task with confidence and diligence, supported by the right safety equipment and expert supervision. This commitment to excellence enabledASWS to deliver outstanding results on projects such as the restoration of 40 distinctive ‘porthole’ and rectangular steel windows overlooking Westminster Bridge.

Recently completed, the contract concerned the 5th and 6th floors of The Marriott Hotel which forms part of the iconic County Hall building, once occupied by the Greater London Council (GLC), and where ASWS has undertaken multiple contracts for different clients over the past 30 years.  This most recent one was won partly on the basis of its unrivalled experience in the field, but was the first time the company had worked with either the main contractor Red Construction or Studio Loren, which led the design work.

Having initially assisted a previous architect with technical advice and preliminary assessments of the damage the ageing

steel windows had suffered, ASWS began work on site during the summer of 2023, but had to take multiple breaks due to the complexity of the internal reconfigurations being carried out by Red Construction.  Significantly, the difficulty of overhauling and redecorating the 15 crescent-shaped porthole windows at 5th floor level, that included a large central roundel with no opening vents, and the two dozen rectangular windows, mainly measuring 1800 x 2000mm and arranged across both floors, was magnified by it not being possible to scaffold the elevations involved.

The Operations Director for ASWS, Kris Bennell, explained: “While we were only decorating the inside of the windows, a lot of them had to be deglazed which, without scaffolding, required special measures and very strict procedures to ensure the work was carried out safely - both for our staff and the public. We have a ‘tool tethering’ system for any of our operatives to use when required; the NLG, or Never Let Go toolbelt secures hammers, screwdrivers or anything else to their bodies using tethers, tapes and lanyards. If the tool does not have an eyehole or other attachment point, a special tape is applied around the handle to secure the cable. It is not just the initial

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(Multi System Bridge Packer)

From

Veka

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Rehau

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training which all our operatives undergo, but also explaining the importance and managing it on a contract-by-contract basis which results in our excellent safety record going back years.

“Not only was it many of the steel frames with their through-glazing bars that were in need of significant repair, but much of the glazing also had to be replaced, while all of the ironmongery had to be demounted. The glass was internally beaded which helped, but being located up on the fifth floor there is obviously a large potential ‘fall zone’ so we had to set up quite a wide exclusion zone on the ground below; while we worked during County Hall’s non-operational hours.  The team got in early and worked from 5am before the restaurant below opened, carrying out all the hazardous tasks.  In addition, we applied a very strong film across the surfaces of the glass before we broke any of it out.”

While the majority of the windows were refurbished in-situ, two which had been isolated for decades by a false wall were found to be very heavily corroded as they took the brunt of the weather off the river. Fortunately, these were demounted from a balcony and removed from site for full restoration: with shot-blasting revealing

many parts that required replacement. No longer in production, the Mid-Universal sections had to be fabricated from flat bar and angle lengths in theASWS workshops and then welded into position.

Kris Bennell summed up: “Sequencing was a challenge and managing noise was particularly restricting as, apart from the two floors we were working on, the hotel remained fully occupied. For instance, the principal suite in the Marriott was above us on the 7th floor, and overall, we were limited to a three-hour period every day, before lunch when we could make noise. However, we stuck to our initial quotation, and the different operations were completed in coordination with the other trades.”

ASWS offers a full range of survey, repair, replica replacement and maintenance services for all ages and types of metal and timber windows.  For more information on ASWS, please visit asws.co.uk.

VEKA STRENGTHENS PRODUCT TESTING CAPABILITY WITH DEDICATED IN-HOUSE WEATHERING FACILITY

Building on its established technical and testing infrastructure, VEKA plc has enhanced its research and development capability with the addition of a dedicated in-house weathering rig within its workshop facility. The equipment, supplied by ift MessTec, part of ift Rosenheim, enables controlled environmental evaluation of window systems as part of VEKA’s technical support service.

SUPPORTING EARLY-STAGE PERFORMANCE EVALUATION

The facility is used for indicative performance testing, allowing VEKA to work collaboratively with customers to

assess system behaviour under simulated wind, rain and pressure conditions before progressing to formal testing with an accredited certification body.

For fabricators, this early-stage evaluation can provide practical commercial benefits. By generating recorded performance data under defined parameters, customers are better positioned to review system configurations, consider alignment with target market requirements and prepare for projects where specific performance standards are required.

SIMULATING DEMANDING WEATHER CONDITIONS

The rig is designed to replicate demanding weather scenarios in a consistent and measurable way. A fog system visually identifies potential air leakage paths, while air permeability testing measures airflow through a product under pressure in line with recognised classification standards. Water tightness testing simulates winddriven rain with increasing air pressure, measured in Pascals, to assess resistance to water ingress. Wind deflection and pressure pulse testing monitor how frames and glazing respond to sustained loads and repeated gust simulations, recording structural movement and behaviour.

Together, these assessments provide insight into how a complete system performs under controlled conditions. Internal evaluation does not replace formal third-party certification but is intended to support preparation for it.

REDUCING RISK BEFORE FORMAL CERTIFICATION

By identifying potential areas for review earlier in the development cycle, customers may make adjustments prior to attending a UKAS-accredited test facility. This supports informed preparation for formal testing

and may help reduce the likelihood of unexpected outcomes that could result in additional time or cost.

COLLABORATIVE

DEVELOPMENT FOR SPECIFIC MARKET SECTORS

VEKA’s Technical Team works collaboratively with customers to review hardware selection, configuration details and system combinations to suit their intended application, while maintaining focus on production efficiency and practical manufacture.

Recently, VEKA worked with a longstanding fabricator to review the performance of selected hardware on a VEKA window system. The assembled system was evaluated under defined environmental conditions, with air permeability, water tightness and structural response recorded throughout. The documented results provided the customer with performance data ahead of formal external certification testing.

Phil Gregory, Design & Development Manager at VEKA, comments: “The weathering facility enables us to collaborate closely with customers during product development. By carrying out indicative testing under controlled conditions, we can generate recorded data that supports informed technical decisions before systems move forward to accredited certification testing.”

The workshop facility forms part of VEKA’s ongoing investment in technical infrastructure and customer partnership, providing controlled environmental evaluation and collaborative development expertise to support customers in preparing for formal validation routes.

A consumer lifestyle magazine, specifically for the window industry!

The next edition will be out in Autumn and Winter (digital editions) Impressive social media reach.

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To give you an idea of price...

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Advertorials:

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All prices are + VAT.

Discounts available for block bookings. Editorial support is available to advertisers and we can also help with artwork.

Distribution

Improve is distributed as follows:

• Four Digital Editions per year, emailed to 16,500 homeowners each quarter

• Facebook and social media channels (12 month social media campaign) – we reach a minimum of 350,000 Facebook users per quarter

• We target homeowners/gardeners and people interested in DIY (age 27 - 65+)

Celebrity Features; Expert Articles and Advice Columns

We’ve featured TV legend Kevin McCloud, gardening gurus’ David Domoney and Huw Richards as well as a double act from George Clarke & Max McCurdo, not to mention interior designer to the stars Kelly Hoppen and master of the home makeover Georgina Burnett and Laurence Llewelyn Bowen! To mention a few!

Every Edition contains expert advice from people within the fenestration and surrounding industries, to ensure our readers are not only entertained but also kept informed of subjects such as planning permissions, building regulations and the latest trends and style.

TRADE NEWS WINDOWS

GET MATCH READY WITH REHAU ONE BIG TRADE CAMPAIGN FROM STEVENSWOOD TRADE COUNTERS LTD

UK Spring 2026 Installers across the UK are being invited to “Get Match Ready” this spring, as Stevenswood Trade Counters Ltd launches a major new trade campaign in partnership with REHAU.

Designed to reward loyalty and encourage new business, the campaign gives every installer the chance to win exciting prizes simply by fitting REHAU systems.

Running from 1st March to 31st May 2026, the promotion is open to both long-standing REHAU installers and those placing their first order through Stevenswood branches. Every qualifying order earns entries into a prize draw meaning the more frames installed, the greater the chances of winning.

WHAT YOU CAN WIN

Participants in the campaign will be entered into draws for a range of prizes, including:

• Grand Prize: A home entertainment bundle worth up to £2,000

• Spot Prizes: FREE silicone, REHAU merchandise, and bonus entries

• Bonus Entry Weeks: Additional chances to win during selected promotional periods

SUPPORTING THE TRADE

Installers across the UK continue to rely on REHAU systems for their durability, consistent quality, and dependable performance. This campaign has been created to recognise that loyalty, while also helping to drive momentum ahead of the busy summer season.

With major sporting events on the horizon, “Get Match Ready” adds a timely incentive giving installers the chance to enjoy the action in style.

STRIKING MURAL UNVEILED TO SUPPORT LIGHTHOUSE CHARITY

Lighthouse Charity, Willmott Dixon and artist Rob Fenton recently unveiled a mural at Staffordshire’s new Student Village in support of men's mental health. The striking mural depicts a lighthouse, shining a beacon of hope and a positive message for the construction community.

The unveiling was part of a site wide Safety Stand Down focusing on men’s mental health, facilitated by the Lighthouse Charity’s #MakeItVisible team.

University of Staffordshire alumnus and local artist Rob Fenton created the artwork in collaboration with Student Village construction partner Willmott Dixon and the Lighthouse Charity, who provide 24/7 holistic emotional, physical and financial wellbeing support to the construction community.

BUILT AROUND INSTALLERS

The campaign is backed by the strengths that trade customers depend on:

• Reliable REHAU supply nationwide

• Competitive trade pricing

• Knowledgeable branch teams who understand installer deadlines

HOW TO ENTER

Taking part couldn’t be simpler:

• Order REHAU systems through your nearest Stevenswood branch

• Entries are tracked automatically with every qualifying purchase

• The main winner will be announced after the campaign closes

Installers are encouraged to speak with their local trade counter team to get started.

Every REHAU frame keeps you match ready. Visit the website for more information.

www.stevenswood.co.uk/news/get-match-ready-with-rehau

CUSTOMER SERVICE EXCELLENCE AWARD FOR THE WINDOW COMPANY (CONTRACTS)

The Window Company (Contracts) has achieved another significant milestone in customer service, having just been awarded the Customer Service Excellence (CSE) standard for the first time.

This is a rigorous, nationally recognised accreditation awarded on the basis of a detailed submission against 56 compliance requirements and an in-person, day long assessment.

The commercial window and door installer, which in 2025 also won the glazing industry’s G-Award for Customer Care, achieved full compliance on 50 of the requirements, compliance plus on four of them and partial compliance on just two.

Katie Thornton, the company’s Director of Compliance and Administration said it was a fantastic result: “This standard covers everything from our customer insight and our culture and attitudes to the level of information we provide to customers and how we deliver and monitor the quality of our service.

“These are some of the areas where we think we really excel, so to have such a valuable independent endorsement of our performance means a lot to everyone here. The assessor interviewed various members of our team about our policies and procedures but also spoke to clients and customers and how we perform - and it was their feedback about some of the areas where we go over and above in supporting them which he felt was particularly powerful.

“We routinely achieve customer satisfaction levels of 99% from residents whose homes we work in, which is largely down to our highly efficient processes, rigorous attention to detail and comprehensive training programmes for every member of staff. But beyond that, we also proactively support our social housing clients’ social value programmes and have a policy of asking for – and responding to –feedback on our service so that we can continually improve.”

Looking ahead, The Window Company (Contracts) will now have an annual audit of its CSE accreditation and continue to benchmark its outstanding service against the other high profile businesses and public organisations which are already part of the scheme – from schools, councils and universities to housing associations and construction product suppliers.

More details at: https://thewinco.co.uk/ and https://assessmentservices.com/our-services/cse/

The mural focuses on the quieter, often overlooked forms of support that play a vital role in mental wellbeing.

True authenticity comes from a blend of heritage styling and modern performance.

Single features may grab attention, but a true heritage sash window is designed to ensure the seamless integration of all its parts.

Everything has to work together: slim overlapping putty-line profiles, a 35mm midrail, heritage chalk finishes, seamless ornate sash horns, true mechanical joints, deep cills and innovative balance chamber covers, to name but a few.

Add to that a 1.2 W/m2k u-value without specialist glass, and you have a true conservation-grade sash window with outstanding modern performance.

Only Roseview’s Ultimate Rose sash window delivers all this. Because it’s more than a sum of its parts.

OMNIA EVOLVES AS VEKA STRENGTHENS ITS COMPLETE DOUBLE FLUSH SUITE

VEKA plc has expanded its award-winning OMNIA system with the introduction of three new profiles, further reinforcing its position as the only double flush, double rebated PVCu system to offer a complete, fully integrated suite.

Designed as a future-ready platform from the outset, OMNIA already combines Casement, Tilt & Turn, French and Residential Door options within a consistent flush aesthetic. The latest additions refine that capability further - enhancing ventilation detailing, increasing recycled content, and extending configuration flexibility, while maintaining full compatibility across the system.

The new profiles include the OMNIA 80mm Outer Frame, OMNIA 84mm T Mullion, and a 28mm Cubic Bead, all available across OMNIA’s ex-stock colour range.

REFINING VENTILATION AND INSTALLATION DETAILING

The new 80mm OMNIA Outer Frame provides additional space for trickle ventilation without requiring frame extensions often associated with alternative systems. This supports easier integration of background ventilation while maintaining compatibility with OMNIA’s existing steel reinforcements and ancillaries.

The profile also introduces core coextrusion technology, incorporating fully recycled grey PVCu material within the centre of the frame. This increases recycled content without affecting outward appearance or system performance, supporting sustainability objectives without altering specification.

EXPANDING

CONFIGURATION CAPABILITY

The OMNIA 84mm T Mullion further strengthens the system’s flexibility, enabling the installation of Tilt & Turn windows alongside fixed units within the same double flush platform.

Tilt & Turn windows are widely specified for their robust performance, secure multi-point

locking and effective ventilation control. By delivering this configuration within OMNIA, fabricators can achieve high-performing window combinations while maintaining the clean, flush aesthetic and without introducing alternative systems.

The mullion also enables inward-opening OMNIA residential doors with fanlights above, complementing the existing Z Mullion option for outward-opening designs.

ARCHITECTURAL DETAIL WITHOUT SYSTEM COMPROMISE

Completing the expansion is a 28mm Cubic Bead, developed to deliver a sharper, square-edged aesthetic aligned with contemporary architectural preferences. When paired with VEKA’s Feinstruktur foil, the bead creates an aluminium-style appearance in PVCu - combining clean visual lines with the durability, weather resistance, and thermal performance associated with advanced PVCu systems. The bead is fully

“The new profiles include the OMNIA 80mm Outer Frame, OMNIA 84mm T Mullion, and a 28mm Cubic Bead, all available across OMNIA’s ex-stock colour range.”

compatible across VEKA systems and sized to meet RMI market requirements. Rather than broadening the range for its own sake, these additions reflect VEKA’s focus on refinement within a single, consistent systemstrengthening performance, sustainability, and specification flexibility across the OMNIA suite. For more information on the OMNIA system, visit: www.vekauk.com.

More than sash windows...

From dedicated installer support and smart quoting tools to the latest innovations and product features, we provide more than sash windows. We give installers the tools, support, and resources to help your business thrive.

TELESALES – THE TRIED AND TESTED APPROACH TO SALES THAT YIELDS RESULTS

Andrew Scott, managing director of Insight Data, explains why telesales remains one of the most effective ways to generate qualified leads and build lasting customer relationships.

It seems that with every month that passes, the power of technology more than doubles. And no – it’s not ‘just me’ who thinks this. With the rapid rise of AI, we’re seeing changes that just a few short years ago no-one might have reasonably predicted. Robots, we are told, will soon take over the world. And who are we to doubt it?

Yet amid all the tech speculation, there is one business constant that keeps generating leads and converting effective business sales, not least in the fenestration and construction industries – telesales. At Insight Data, we understand that successful telesales campaigns require more than just making calls. Our comprehensive service manages campaigns from inception to completion, including developing effective

scripts, training operatives in company products and values and providing detailed campaign reporting.

Jeff Bezos may disagree, but it’s the case that people still prefer to buy from people, particularly in industries where products and services often represent significant investments. Telesales bridges the gap between initial contact and face-to-face meetings, creating valuable opportunities for businesses to showcase their offerings directly to decision-makers.

The cost-effectiveness of telesales can’t be understated. My feeling is that face-to-face is still the gold standard for closing deals, but using telesales to qualify leads ensures sales teams focus their time and resources on the most promising prospects. This targeted approach reduces wasted journeys and increases the likelihood of successful outcomes.

One of the most powerful aspects of telesales is the immediate feedback it provides. It opens direct conversations with potential customers, offering instant insights into their needs, concerns and buying intentions. This real-time information allows companies to adapt their approach swiftly and effectively.

Professional telesales campaigns deliver measurable results that can be tracked and analysed to optimise performance. Modern technology enables detailed reporting on call outcomes, conversion rates and return on investment, providing valuable data to refine marketing strategies.

The ability to build a strong pipeline of potential customers is another crucial benefit of telesales. Through consistent outreach and follow-up, businesses can develop a steady stream of qualified leads, ensuring a healthy sales forecast and sustainable growth.

Experienced telesales professionals excel at tailoring their approach to each prospect. They understand the nuances of their sectors and can adjust their pitch to address specific customer needs, creating more meaningful connections that lead to better outcomes.

Our experienced team at Insight Data typically handles between 80 and 120 calls daily, depending on script complexity. We create multiple lead touch points, from setting appointments and providing quotes to gathering valuable market intelligence and sending additional information to interested parties.

Flexibility is key to our service offering. Whether clients need a single day of appointment setting or a long-term campaign spanning months or years, we tailor our approach to meet specific business objectives. This scalability allows companies to test the waters before committing to more extensive campaigns.

While digital marketing and AI continue to evolve, the fundamental truth remains: in the fenestration and construction sectors, personal relationships drive business success. Telesales provides the crucial first step in building these relationships, opening doors to face-to-face meetings where products and services can be demonstrated effectively.

The combination of traditional telesales expertise with modern technology and reporting capabilities creates a powerful marketing tool that delivers consistent results. As we progress through 2026, businesses that recognise and harness the enduring power of telesales will maintain a significant competitive advantage.

The key to success lies in working with experienced professionals who understand the industry, can represent your brand effectively and know how to connect with decision-makers. When executed properly, telesales remains one of the most reliable methods for generating quality leads and driving business growth.

At Insight Data, we maintain rigorous quality control measures throughout our telesales campaigns. Regular call monitoring, performance reviews and team training sessions ensure our operatives maintain the highest standards of professionalism and effectiveness. We also implement a continuous improvement process, analysing call outcomes and customer feedback to refine our approaches and scripts.

For businesses looking to enhance their marketing strategy, telesales offers a proven, cost-effective solution that combines the best of personal interaction with modern efficiency and measurable results.

For more information, contact Insight Data at www.insightdata.co.uk, or give us a call on 01934 808293.

WHY UK MANUFACTURERS MUST RETHINK COMPETITIVENESS FOR 2026

MANUFACTURING EXPERT HIGHLIGHTS FIVE KEY PRIORITIES FOR MANUFACTURERS

As the UK manufacturing sector looks towards 2026, Specialist Glass Products (SGP) urges manufacturers to rethink how they stay competitive in an increasingly more challenging market.

Andrew Taylor, Managing Director at SGP, believes the next phase of growth in specialist manufacturing, particularly within the glass sector, will be driven less by price and more by clarity, transparency and risk management.

PRIORITISE TRANSPARENCY

Andrew comments: “What will matter most is being clear about what your business is actually good at and building around that. In specialist glass, customers aren’t just buying a product. They’re buying confidence that it will perform, arrive on time and not create issues later in the project.” As costs rise and projects become more demanding, competing on price alone is becoming increasingly difficult. Manufacturers that can consistently meet complex requirements and clearly communicate their value will remain competitive.

Andrew highlights transparency and traceability as one of the most underestimated factors shaping the market. Buyers

in the construction, façade engineering, and high-end architectural sectors are expecting clearer information on product origin, carbon footprint, testing, and compliance. By 2026, manufacturers that can provide credible, accessible product data will stand out, even when the physical product is comparable.

PRICE-LED TO RISK-LED PROCUREMENT

The glass expert also highlights the transition from price-led to risk-led procurement. Andrew says: “In specialist glass, customers value reliability, lead-time certainty, and technical assurance due to the high cost and visibility of failures. This focus on low-risk partnerships will spread across manufacturing as supply chains remain volatile and projects complex.

“Businesses acting as low-risk partners, not just transactional suppliers, will build stronger, lasting relationships.”

COMPLIANCE IS AN ADVANTAGE

Greater focus is expected on embodied carbon, transparency and lifecycle performance. Andrew advises manufacturers to treat compliance as a commercial advantage. Clear documentation, environmental product declarations and auditable processes are increasingly influential in conversations with architects, contractors and developers.

“In specialist glass, customers value reliability, lead-time certainty, and technical assurance due to the high cost and visibility of failures. This focus on low-risk partnerships will spread across manufacturing as supply chains remain volatile and projects complex.”

COMMUNICATION ON PRICE EARLY

According to Andrew, volatility remains the key challenge. Energy, materials, labour and logistics continue to fluctuate, while customers still expect fixed pricing and reliable delivery. Manufacturers that communicate early, manage expectations and price risk intelligently will be better placed than those reacting defensively to market changes.

EFFICIENCY AND SOURCING MATTERS

By 2026, customers will more routinely question process efficiency and sourcing strategy. Suppliers able to respond confidently will strengthen their position, particularly in specialist and premium markets.

Technology’s role is often framed around efficiency, but Andrew emphasises its commercial impact. Advanced processing equipment and tighter process control reduce uncertainty and reinforce credibility.

Andrew adds: “Be clear about the value you bring and stand by it. In specialist glass, trust, reliability and technical confidence will always outperform being the cheapest option.”

To learn more about Specialist Glass Products' thoughts on the year ahead, please visit: https://www.specialistglass. co.uk/insights/manufacturing-industry-outlook-2026/

“Be clear about the value you bring and stand by it. In specialist glass, trust, reliability and technical confidence will always outperform being the cheapest option.”

CLAYTON GLASS LAUNCHES TRIPLE28™ – TRIPLE GLAZING THAT FITS STANDARD 28MM DOUBLEGLAZING PROFILES

Clayton Glass has launched Triple28™, a new triple-glazed sealed unit engineered to deliver triple-glazing performance within a standard 28mm glazing profile, allowing installers to upgrade from double to triple glazing without changing window frames or glazing beads.

Triple glazing has traditionally required deeper profiles and significantly heavier units, limiting its compatibility with many existing window systems. Triple28™ has been developed to overcome those constraints, enabling installers to deliver the benefits of triple glazing within the standard 28mm window constructions widely used across the UK.

The new unit incorporates an advanced construction featuring a 100% glass monolithic core, meaning all three panes are fully recyclable while enabling Clayton Glass to achieve triple-glazing performance in a slimmer and lighter format than conventional triple-glazed units.

With a U-value of 0.8, Triple28™ is designed to deliver up to 90% greater thermal efficiency compared with standard double-glazed units, helping homeowners reduce heat loss while improving comfort and energy performance.

Despite its triple-glazed construction, the unit is only marginally heavier than a standard double-glazed unit, making it practical for installation within existing frames and suitable for retrofit upgrade projects where replacing the full window would traditionally be required.

A laminated version of Triple28™ is also available, offering improved acoustic performance and increased resistance to breakage for enhanced security.

"Triple28™ has been developed to solve that challenge by delivering triple-glazing performance within a standard 28mm sealed unit. Installers can upgrade the glass without changing the frame or profile, making it a straightforward way to deliver higher thermal performance for homeowners."

The development of Triple28™ represents a significant investment by Clayton Glass in new glazing technology, aimed at helping installers offer homeowners a clear and tangible upgrade option beyond standard double glazing.

Ryan Green, Managing Director at Clayton Glass, said: “Triple glazing has traditionally required deeper window systems and heavier units, which has limited its adoption in many installations.

Triple28™ has been developed to solve that challenge by delivering triple-glazing performance within a standard 28mm sealed unit. Installers can upgrade the glass without changing the frame or profile, making it a straightforward way to deliver higher thermal performance for homeowners. It also gives installers a genuine additional product benefit to offer customers who want improved energy efficiency without the disruption and cost of replacing their existing windows.”

By enabling triple-glazing performance within standard 28mm systems, Triple28™ creates new opportunities for installers to provide higher-performance glazing upgrades while keeping installation straightforward.

For more information about Triple28™, visit: www.claytonglass.co.uk/triple28

COASTAL BROADENS ITS BLACK ANTIQUE DOOR HARDWARE OFFERING

Coastal has added two new pieces to its established Duratique collection, extending its black antique door hardware range.

A five lever backplate and distinctive lever handle have been developed for traditional entrance doors and heritageled projects. Created as a high-performance alternative to iron-based black furniture, Duratique pairs period styling with contemporary material engineering. Each product is manufactured from stainless steel and salt spray tested to Class 5, delivering proven resistance in exposed environments while maintaining that characterful textured black finish.

The new five lever backplate has been designed to work seamlessly with five lever mortice sash locks, broadening application possibilities across stable doors and more traditional door sets. It integrates with Coastal’s wider Duratique products, enabling a consistent look across varying lock configurations.

Meanwhile, the Solitaire lever introduces a diamondinspired profile, echoing classic architectural detailing. Its refined shape brings a more decorative option into the collection, without stepping away from the robust construction that defines Coastal’s Duratique.

Loren Jenner, Managing Director at Coastal, said: “Much of the black antique hardware available today is produced from

malleable iron, which inevitably corrodes and deteriorates. We set out to address that weakness. By manufacturing in stainless steel, we’re able to offer a solution that retains the desired traditional appearance but delivers genuine longevity. These additions give customers greater flexibility while maintaining that core principle.”

Phil Walklett, Design & Engineering Manager, added: “Authenticity and durability have always been central to this collection. Feedback from customers highlighted the need for additional lock compatibility and a more decorative lever option. Both new designs have been developed to the same exacting standards as the existing Duratique products, ensuring consistency in performance across the board.”

Supported by coordinating door furniture including a letter plate, cylinder pull, door knocker and door knob, the Duratique collection provides a cohesive external hardware solution for joiners, fabricators and installers.

The extended line-up is available now via Coastal’s website.

that last.

NOW THAT’S Finishes

SUPATM

6 door knocker designs.

7 corrosion-resistant stainless steel finishes, as standard.

Built for every home.

PAS 2000:2026 AND THE END OF THE “FRANKENSTEIN DOORSET”

The publication of PAS 2000:2026 “Bringing safe construction products to market”, marks a significant shift in how construction products are assessed, specified and justified across the UK housing sector. While the Code of Practice applies to all construction products, its implications are particularly important for residential and multioccupancy projects, where the need for demonstrable safety, compliance and accountability continues to intensify.

At its core, PAS 2000 moves the industry away from assumptions and fragmented evidence towards clear, verifiable proof that products are safe for their intended use. For specifiers and responsible persons, product claims can no longer be taken at face value. Instead, performance must be supported by relevant test evidence, independently verified and directly linked to the product being installed.

This is especially important for fire doorsets. These are not simply doors, but life safety systems designed to protect escape routes, contain fire and smoke, and provide occupants with time to reach safety. Yet historically, the sector has relied on a patchwork of test data, extended assessments and substituted components that do not always reflect the doorset ultimately installed.

THE END OF DERIVED EVIDENCE

A key issue addressed by PAS 2000 is the reliance on derived evidence.

This is where test data from one doorset configuration is used to justify another, despite differences in materials, construction, hardware, glazing or seals. Over time, this creates a chain of assumptions that moves further away from the original tested design.

The result is what is often referred to as a “Frankenstein doorset”, a product assembled from multiple pieces of unrelated evidence, but which has never itself been tested as a complete system.

While this approach has historically been supported through technical assessments or engineering judgement, PAS 2000 signals a clear change in direction. Manufacturers must now demonstrate that their products are safe for the intended application, supported by appropriate and relevant evidence. For doorsets, this means the evidence must relate to the actual product supplied, not a theoretical combination built from historic reports.

FIRE, SMOKE AND SECURITY: ALL MUST BE PROVEN

Another challenge for specifiers is the tendency to treat fire resistance as the sole measure of performance. Three critical performances must be considered:

• Fire resistance, the ability to contain fire for a defined period

• Smoke control, preventing smoke spread into escape routes

• Security performance, resistance to forced entry

Each plays a vital role, particularly in residential and multi-occupancy projects.

Smoke inhalation remains the leading cause of fire related fatalities. A doorset that meets fire resistance requirements but lacks verified smoke performance may fail to protect escape routes in the early stages of a fire. At the same time, security cannot be overlooked. Doorsets must protect residents

from unauthorised entry, anti-social behaviour and criminal activity. A door that performs well in fire but lacks tested security performance introduces a different, but equally significant, risk.

Crucially, none of these attributes should be assumed. They must be demonstrated through testing and verified by independent third parties.

ASKING THE RIGHT QUESTIONS

PAS 2000 places strong emphasis on accurate product information and verifiable evidence, creating an opportunity for specifiers to strengthen procurement processes.

Key questions should now include:

• Has the complete doorset been tested as a system, including leaf, frame, hardware, glazing and seals?

• Is there verified smoke control performance?

• Has the doorset been tested for security performance?

• Is the evidence independently certified?

• Does the evidence relate directly to the doorset being specified?

These are not administrative hurdles. They are fundamental to ensuring that what is installed performs as expected. Choosing a fire doorset is not simply a procurement decision, but a strategic safety choice.

Implications for residential and multioccupancy projects.

For social housing providers, the implications are significant. Organisations

must demonstrate compliance with fire safety legislation while maintaining accurate records under the Golden Thread.

PAS 2000 supports this by driving clear, consistent and evidence based product information, enabling better decision making at specification stage and throughout the building lifecycle.

It also aligns with the expectations of the Building Safety Regulator. At Gateway 2, submissions must be supported by robust, traceable and product specific evidence. PAS 2000 helps ensure that this information is verifiable and consistent across the design and supply chain, reducing the risk of delays or resubmissions.

Ultimately, PAS 2000 helps move submissions from “this should comply” to “this is proven to comply”, which is exactly what the BSR requires.

A SHIFT TOWARDS PROVEN PERFORMANCE

PAS 2000 does not introduce new test standards, but it does change how evidence is expected to be used.

The direction is clear: products must be specified based on tested, verified and traceable performance, not assumptions or inherited data.

For residential and multi-occupancy projects, this represents a critical shift. By asking the right questions and demanding the right evidence, the industry can move away from theoretical compliance towards genuine, proven safety for residents.

ABOUT WINKHAUS

Winkhaus is a long established manufacturer of door locking systems, window fittings and access control solutions, with a strong focus on fire doorset applications in the UK housing sector.

The company offers a broad portfolio of third party certified solutions across timber and composite fire doorsets, supported by extensive test evidence covering fire resistance, smoke control and security performance.

Through ongoing involvement in standards development and collaboration with certified manufacturing partners, Winkhaus supports specifiers and housing providers with evidence based solutions aligned to evolving regulatory expectations.

For further information, visit www.winkhaus.co.uk.

Hardware expert VBH has announced that its popular greenteQ Velocity door hinge range has been further expanded with the addition of two new colour options. The hinge is now available in RAL 7038 Agate Grey and Antique Black finishes from UK stock.

VBH advise that Velocity is a two-knuckle ‘T-Hinge’ designed for rebated doors with a sash upstand dimension between 16 –24mm, making it ideal for PVCu single and double doors.

Greater rebates can be achieved with the addition of packers beneath the frame bearing. Ample 3D adjustment is available on site to ensure that the finished door can be installed quickly and working perfectly every time.

VBH advise that Velocity is extremely quick to fit to the door, as a jig is only required to drill two holes in the frame. A recent time trial saw a hinge fully fitted in under a minute.

The two new painted colours bring the number of finishes available to fifteen, all of which are available from VBH stock here in the UK.

Gary Gleeson, VBH’s marketing manager, says, “Velocity is packed with features, and its colour options make it a dream product for specifiers and sales people. Due to its clever design, Velocity is well liked by door fabricators and installers too, as it is very easy to work with. You don’t have to be an experienced door fabricator to fit these hinges correctly, every time.

“Fifteen painted and plated finishes make Velocity perfect for fabricators who manufacture coloured and foiled doors, but they look great on white, too.

“Velocity has good looks and ease of fitting on its side, and it has the strength to go with them. It can carry doors weighing 100kg and has been successfully tested to PAS24:2022 as part of a PVCu doorset. It is approved by Secured by Design as a Police Preferred Specification.”

More information on greenteQ Velocity door hinges can be obtained by contacting VBH direct or visit www.vbhgb.com for a download.

HURST LAUNCHES INDUSTRY-FIRST PAS 24 TS008 LETTERPLATE FOR 28MM PVC-U PANELS

Hurst has launched a new TS008-compliant letterplate designed specifically for 28mm PVC-U panels. The first of its kind on the market. This now enables a fully PAS 24-compliant doorset when used in a tested configuration with Hurst’s Securicore™ panel.

Until now, there was no TS008-accredited letterplate available for a standard 28mm PVC-U panel. As a result, installers couldn’t offer a fully compliant PAS 24 doorset in this category because the letterplate element of the test couldn’t be satisfied.

Hurst’s new design fills that gap, completing the last missing component needed for a fully compliant, fully tested PAS 24 PVC-U panel doorset.

“Another true ‘Hurst is first’, as we are pleased to be able to offer a TS008-compliant letterplate to complement our Securicore™ panel in a PAS 24-tested doorset,” said Kevin Wheatman, Director & General Manager at Hurst. “This is a truly unique offering from Hurst.”

A major challenge in meeting TS008 is allowing a standard DVDsized package to pass through the letterplate while still preventing “fishing” attacks.

For 28mm panels, adding a TS008 security cowl previously made this impossible with existing designs. Hurst’s new solution allows the package to pass while still delivering the enhanced security performance required.

“The plate was developed because, quite simply, one didn’t exist,” Kevin added. “Without it, we couldn’t offer a fully compliant PVC-U front door with a letterplate.

“Our unique design overcomes the delivery restriction that made TS008 unattainable on 28mm panels, meaning a complete PAS 24-tested and SBD-ready doorset can now be achieved.”

When installed as part of a full test with the Securicore™ panel, the new letterplate enables the doorset to meet PAS 24. A major milestone for a product category that has traditionally been locked out of higher-security specifications.

Installers can now supply PAS 24 and Secured by Design-ready PVC-U panel doors into new-build, social housing and other security-driven sectors where full doorset compliance is essential. This development also strengthens Hurst’s wider security offer, building on the structural performance of the Securicore™ panel and reinforcing Hurst’s commitment to delivering compliant, highperformance solutions without compromising the design integrity of PVC-U panels.

For more information, visit www.hurstdoors.co.uk, email  info@hurstdoors.co.uk, or call 01482 790790.

BSI PUBLISHES PAS 2000 TO SUPPORT CONSTRUCTION PRODUCT SAFETY

The Door & Hardware Federation (DHF) has welcomed the publication of PAS 2000 by British Standards Institution (BSI), a new Publicly Available Specification that provides guidance to improve the safety of construction products placed on the UK market.

The specification has been developed following experience gained from PAS 7050:2022, which addresses the safety of consumer products. The need for clearer guidance on construction product safety has been widely recognised in recent years, particularly following the 2017 Grenfell Tower fire. When the draft of PAS 2000 was released for public consultation last summer, it received a large number of detailed comments from across the construction industry. BSI has since worked through this feedback to finalise and publish the specification.

PAS 2000 provides guidance for manufacturers of construction products placed on the UK market. It sets out practical steps to help them demonstrate that products are safe for their intended use before they are supplied. The specification applies to all construction products, including those not covered by EU harmonised or UK designated standards. The guidance covers several areas including risk assessment, factory production control, product information, and the collection and use of market feedback. It also addresses the reporting and investigation of safety critical incidents.

“PAS 2000 provides useful guidance for manufacturers of construction products and sets out what can reasonably be expected when assessing product safety before products are placed on the market,” explains DHF’s General Manager and Secretary, Michael Skelding. “It brings together practical advice on areas such as risk assessment, production control and the monitoring of safety related feedback from the market.”

Although compliance with PAS 2000 is voluntary, the specification was sponsored by the Office for Product Safety and Standards and reflects recognised good

practice for the sector. PAS 2000 is available free of charge through the BSI website, making it accessible to manufacturers and other stakeholders who want to strengthen product safety processes. For DHF members, the publication represents an important development as the construction product safety framework in the UK continues to evolve.

STERNFENSTER EXPANDS SMART PRODUCT OFFERING THROUGH LONGSTANDING PARTNERSHIP WITH MACO

Sternfenster has strengthened its position as a forwardthinking UK fabricator by integrating Sense by MACO, the smart window and door sensor technology, across its product portfolio. The move reinforces a 16year partnership between the two companies and positions installers to meet growing homeowner demand for smart home capability.

Tom

For Sternfenster, the decision reflects a strategic commitment to innovation and a continuation of its mission to deliver highquality, futureproofed products.

“MACO’s quality and service is fantastic, and it gives us confidence in both their brand and our own finished products,” Tom, the Northern Sales Manager from Sternfenster commented. “With smart products as standard, we’re helping

“Their commitment to quality and innovation mirrors our own, and Sense by MACO gives their installer network a powerful differentiator backed by hardware trusted by the trade.”

installers stand out and run more profitable, futurefocused businesses.”

Unlike alternative systems that require altering production processes, Sense by MACO integrates seamlessly into Sternfenster’s PVC and aluminium ranges without aesthetic changes, machinery downtime, or new CNC programming. The backwardscompatible design also creates opportunities for installers to return to past customers and upsell smart upgrades. Demand for smart home integration continues to accelerate, particularly among millennial and Gen Z homeowners. With Sense by MACO, installers can now tap into this expanding demographic with minimal training or disruption.

“MACO is proud to partner with Sternfenster on their smarttechnology journey,” said Steve Langton, MACO’s National Sales Manager. “Their commitment to quality and innovation mirrors our own, and Sense by MACO gives their installer network a powerful differentiator backed by hardware trusted by the trade.”

Sternfenster sees this as the start of a broader shift toward smartenabled fenestration.

“Smart technology will shape the future of our industry,” Tom added.

“Installers who don’t offer smart products will increasingly be at a disadvantage. Our message to the industry is simple: embrace the change, or get left behind.”

Sense by MACO offers a smart solution that ensures that installers and homeowners alike benefit from greater security, convenience and the seamless integration expected in modern homes.

“Installers who don’t offer smart products will increasingly be at a disadvantage. Our message to the industry is simple: embrace the change, or get left behind.”

TOOLED UP FOR GROWTH

How Jade Engineering has expanded its leadership and engineering capability to support fabricators facing increasingly complex manufacturing demands

After a year of consolidation following its move into new 30,000ft2 premises, Jade has entered 2026 with a clear focus on growth. The industry’s de facto tool supplier has strengthened its internal capabilities and is preparing for the next stage of development. Now, with the new facilities fully operational, the focus is on supporting fabricators facing an increasingly complex manufacturing landscape.

“At the end of the day, our role is to help manufacturers produce more efficiently,” says Jade co-founder and director Adam Jones. “The past year has been about making sure we have the people, facilities and expertise in place to take that support to the next level.”

NEW LEADERSHIP APPOINTMENTS

Central to Jade’s growth strategy is the expansion of its senior management team through two newly created roles.

Stephanie Tague has joined the company as sales and marketing manager, bringing extensive experience from across the fenestration supply chain. Her appointment is designed to strengthen relationships with existing customers while also opening new opportunities within the sector.

Alongside this, Harry Heer has taken on the position of design engineering manager, leading Jade’s established CAD

and technical team. Harry joins the business from an automotive engineering background, having previously worked as CAD engineer manager within the UK research and development team at Polestar. His experience in high-performance engineering environments will bring new perspectives to Jade’s design capability.

“Fenestration manufacturing presents some fascinating engineering challenges,” says Adam. “Every fabricator’s production environment is different, and every system has its own requirements. Bringing in someone with Harry’s background gives us an opportunity to apply advanced design thinking to those challenges.”

Harry now leads a team of CAD engineers responsible for developing the tooling, machinery and production solutions used by fabricators across the UK. As

product ranges become more diverse and production processes more complex, Jade sees engineering innovation as an increasingly important part of supporting the sector.

“Fabricators are dealing with tighter tolerances, broader product portfolios and increasing expectations around efficiency,” Adam explains. “Strong design capability allows us to develop solutions that make those processes more reliable and easier to manage.”

The company has also invested in additional recruitment and resources across its operations, including the appointment of a dedicated health and safety manager and continued expansion within its JadeBespoke division.

FOCUSING ON THE FACTORY ENVIRONMENT

While much of Jade’s work focuses on machinery and tooling, JadeBespoke is dedicated to the infrastructure that supports production environments. This includes the design and manufacture of bespoke racking systems, workstations and material handling solutions designed specifically for fabrication plants – areas that have a significant influence on overall factory performance.

“Even with the best machines in place, inefficiencies can develop if the layout and workflow don’t support the production process,” Adam says. “A lot of productivity gains actually come from improving how materials move through the factory and how operators interact with the line.”

By focusing on these often overlooked aspects of manufacturing, Jade aims to help

“Every fabricator’s production environment is different, and every system has its own requirements. Bringing in someone with Harry’s background gives us an opportunity to apply advanced design thinking to those challenges.”

fabricators optimise their existing facilities without necessarily requiring major capital investment.

“Sometimes relatively small changes to workflow or handling systems can make a huge difference,” Adam says. “Those incremental improvements can have a big impact on throughput and profitability over time.”

SUPPORTING AN EVOLVING SECTOR

Jade’s expansion also reflects broader changes taking place within the fenestration industry. In particular, the continued growth of aluminium systems is creating new opportunities – and new manufacturing challenges – for many fabricators.

“As aluminium demand increases, more businesses are looking at how they integrate aluminium fabrication into their existing operations,” says Adam. “That requires careful consideration of machining processes, tooling and factory layout.”

To support this transition, Jade is working closely with aluminium profile suppliers as well as the Council for Aluminium in Building (CAB) to contribute to the development of manufacturing innovations. At the same time, the business continues to monitor regulatory developments affecting both PVCu and aluminium production.

“Keeping up with changing regulations is an important part of supporting manufacturers,” Adam explains.

“Understanding what those changes mean from a production perspective helps fabricators adapt without disrupting their operations.

“Our industry is constantly evolving. New products, new regulations and changing market demands all influence how manufacturers operate. Our aim is to make sure they have the tools, machinery and production environments needed to stay efficient, competitive and ready for whatever comes next.”

www.jade-eng.co.uk

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The portable Astragal Bar Miller gives installers a fast, precise way to prep and fit astragal bars on-site. Compact, lightweight at only 15kg and van-ready, it delivers clean, consistent results without the time, compromise or workshop dependency.

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Place your order. Call or email us: 024 7636 5336 sales@jade-eng.co.uk

BUILT ON EXPERIENCE, DRIVEN BY HONESTY

FGS’s David ‘Oz’ Cahill discusses why understanding the realities of glass processing – and being transparent when challenges arise – is essential to supporting modern production lines

Spend any time talking to customers of Flat Glass Solutions (FGS) and a common theme quickly emerges: conversations often begin with a story about how they first met managing director David ‘Oz’ Cahill twenty years ago, sometimes longer.

Oz has built a reputation not just for supplying machinery, but for understanding the realities of glass processing from the inside out. There is very little about the glass production environment – from cutting and handling through to toughening and IGU manufacture – that he hasn’t encountered.

“That’s the nice thing about this trade,” says Oz. “You see people again and again over the years as their businesses evolve. The machinery might change, the factories might get bigger, but the relationships stay the same.”

That loyalty, he believes, comes down to a simple principle: honesty about how production really works.

PRACTICAL KNOW-HOW BEATS PROMISES

FGS has built its reputation by supplying machinery sourced globally and supporting

UK processors with installation, specification and ongoing advice. The company’s strength lies in understanding the full production process rather than simply selling equipment.

“There’s always a temptation in machinery sales to talk about the headline technology,” Oz says. “But processors aren’t buying machines for the sake of it – they’re investing in their workflow. If you don’t understand how a cutting line fits with storage, handling, operators and output targets, then you’re not really solving the problem.”

This approach means looking closely at how each factory operates day to day.

Small changes – from glass storage and handling to automation within an IGU line – can often deliver significant efficiency improvements without major disruption.

“Processors are under constant pressure to produce more glass, more consistently, and often within the same footprint,” Oz says. “The trick is finding improvements that genuinely make life easier on the shopfloor.

“A glass factory doesn’t stop just because a new machine is arriving. You have orders going out every day, customers waiting for deliveries, operators who need the line running. We plan projects carefully so we fit into the customer’s routine rather than turning it upside down.”

‘BRING ME THE

PROBLEMS’

Oz is refreshingly candid about the reality of complex manufacturing environments: occasionally, things go wrong.

“Anyone who tells you machinery projects always run perfectly is not telling the whole story,” he says. “Engineering is engineering – challenges happen. The important thing is dealing with them quickly.”

This transparency is something Oz believes is essential for building trust and long-term partnerships. He references a comment made by celebrity chef Gordon Ramsay at the soft launch of his restaurant in London’s 22 Bishopsgate building – advice that resonates strongly with his own philosophy.

“As Ramsay said, don’t tell me what we’re doing well – bring me the problems,” Oz says. “Only by understanding the problems can you achieve brilliance. That applies just as much to manufacturing as it does to restaurants.

“Glass processors operate highly technical equipment under constant production pressure. They don’t expect perfection.

What they do expect is support when it matters.”

GLOBAL REACH, LOCAL CONTACT

FGS sources a significant proportion of its machinery from international manufacturers – particularly in China – so communication and close working relationships with its partners are crucial.

A key player in the team is Catherine Li, who runs FGS’s China office and works closely with both UK customers and manufacturing partners to ensure information flows quickly and accurately between all parties.

“In any international project there can be differences in language, culture and technical interpretation,” says Oz. “Having someone who understands both sides means questions get answered quickly and solutions are found faster.”

But there is also one final ingredient to success that Oz says should never be overlooked:

“You’ve got to enjoy doing business. Glass processing is a highly technical industry, and successful partnerships are built on a shared enthusiasm for the work itself. This industry is full of good people – most of us in this trade have known each other for years and we spend a lot of time working together.

“At the end of the day, if you understand the process, support your customers and deal with challenges honestly, the rest falls into place.”

www.flatglasssolutions.com

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GARDEN ROOMS

GLORIOUS GARDEN ROOMS: EXTRA LIVING SPACE FOR HOMEOWNERS AND OPPORTUNITIES FOR CLADDING

Leading cladding manufacturer Freefoam Building Products looks at the growing demand for garden rooms, and the importance of the façade.

The UK saw a surge in demand for garden rooms since the COVID pandemic, and more than half-a-decade on, this trend shows little sign of slowing. These insulated, professionally installed structures are a world away from traditional summer houses or garden sheds, and more usable than many glass-heavy conservatories. Used as offices, gyms and studios, they are seen as a viable alternative to an extension for yearround, versatile additional living space.

A high-quality façade is a key feature of most garden rooms in differentiating them from other types of outbuildings, with PVC cladding in particular offering an attractive and weather-resistant finish. Requiring very little maintenance, its durability and resistance to rot, mould and pests - and the wide choice of colours – gives it the edge over timber which requires regular staining, painting and sealing.

As the market has grown, we’ve seen a notable increase over the past few years in stockists reporting Freefoam cladding specified for use on garden rooms.

South Wales Garden Rooms is a Freefoam Registered Installer that specialises in this market, working across Cardiff, Swansea, Cowbridge, Barry and the Vale of Glamorgan, as well as Newport, Gwent, and the Rhondda Valley area.

INSTALLERS

Previously National Sales Director for Travis Perkins, owner Paul Richards set up the business in 2021 with his father, a successful carpenter: “I spent my first year ‘on the tools’ so I really understood how to put everything together. We built 10 garden rooms in the first year, and as we grew, we added more people.” Now, the team includes six carpenters, apprentices, subtrades such as plasterers, electricians, and plumbers, and office staff.

The cost of a garden room can vary significantly. A working from home space of 3-5m x 3m is usually around £15,000-£25,000,

while leisure/lifestyle options with a toilet or ensuite (which means planning permission, groundwork, architecture fees etc.) could be £50,000. South Wales Garden Rooms completed a £73,000 project in late 2025.

CHANGING MARKETS

The market for garden rooms cuts across a wide demographic. It gives homeowners who have spare or unused outside space the opportunity to create a multi-functional unit without the expense or hassle of an extension. In terms of usage, office

“Higher mortgage rates mean homeowners are improving rather than moving.”

spaces were particularly popular during and following the pandemic, with people required to work from home, but the mix has changed more recently.

Paul continues: “In the first four years of trading 75% of our projects were for home working solutions. The remaining 25% of our business were rooms for lifestyle or entertainment reasons: an area for teenage children to hang out, a yoga studio, gym or similar. But customer motivations have changed in the last six months or so to a 50:50 ratio of office to lifestyle spaces.”

Another common driver is the recent higher mortgage rates, with many homeowners choosing to improve rather than moving, and adding space to their existing property where they can. A garden room is a much more affordable business or lifestyle solution than a dormer loft conversion or an extension on the back of the house - plus in a busy market, it can be difficult to find a builder to do the work when you want it done.

“As the market has matured, we have seen the variety of uses of garden structures change dramatically. We now get requests for spaces for hobbies or exercise; a gaming environment for teenagers; or families looking for day rooms for grandparents who are living with them. Hybrid options are also popular, such as a working from home space with a Peloton bike which used to be in the spare bedroom (which is no longer spare!). Garage and pagoda conversions, bin and bike stores, are also in demand. It’s a real mix,” says Paul.

CLADDING CHOICES

South Wales Garden Rooms is supplied by Freefoam stockist Principality Plastics Warehouse. Paul continues: “The Freefoam colour range is impressive and always goes down well with homeowners. It’s easy to get hold of through Principality too. Anthracite Grey and Sage Green are popular, and I love Cappuccino.”

“We like to use matching products - we usually use Freefoam Freeflow® guttering in Anthracite Grey half round, as well as all Freefoam fascia, soffit and hollow board products. Anthracite Grey is normally the most popular colour in roofline, but it’s great to be able to offer people a choice.

“As for the cladding, Freefoam’s Fortex® Double Shiplap system is really successful – quick and easy to fit with a lovely textured wood finish. You only have to use half the boards, and the colour range is a great selling point. We also use Freefoam Weatherboard and Shadow Gap cladding. Shadow Gap is a lovely product, perfect for

vertical cladding which is trending now. And the new Fortex® Naturale boards look fantastic.”

Paul says he appreciates Freefoam’s support too. “I know Steve, our Freefoam Area Sales Manager, well – the relationship is excellent. There are rarely any issues and if there are I know they’ll get sorted quickly.

“Our USP is that no two garden rooms we build are the same. There’s no off-theshelf option – this is fine for some, but our point of difference is offering a bespoke solution and focusing on the quality and style of build. The finish is very different, and our customers get something specific to their tastes. Being able to choose the size, style and interior/exterior options is an important part of the buying process for most homeowners – and offering a quality product like Freefoam really helps.”

To find out more about the Freefoam cladding range and the support we offer stockists and installers, call 0800 002 9903 or visit www.freefoam.com.

FREEFOAM FORTEX® CLADDING

Freefoam manufactures a wide range of external cladding options, all suitable for garden rooms.

Homeowners can choose from 12 Fortex® embossed colours for a painted-wood effect, with popular shades including Anthracite Grey, Slate Grey, Colonial Blue, Sage Green, and Cappuccino. Six Fortex® Naturale finishes are also available for an authentic premium planed-timber effect, from Aged Paduak to Grey Cedar. All ranges include colourcoordinated fitting trims, giving installers a complete cladding system for a neat, professional finish.

• Double Shiplap

Features an embossed textured surface. Large 333mm-wide boards make this extremely quick to install, with fewer boards required and less time on site.

• Weatherboard

Create an attractive ‘New England’ look with embossed 170mm-wide boards.

• Shadow Gap

A subtle pine-effect, embossed board with a deep indent between boards for a contemporary look. Designed to be fitted horizontally or vertically.

• Naturale

The ultimate ‘looks like wood’ product. A beautiful finish in soft natural woodgrains.

SOFTWARE & IT

SMARTER SYSTEMS FOR INSTALLATION BUSINESSES

Rhonda Ridge, Managing Director of Ab Initio and creator of AdminBase, talks about the importance of evolution in industry CRMs, and explains how AI is coming into the fold.

Artificial Intelligence (AI) has increasingly been hitting the headlines in the national press, on social media, and in our own trade press. After years of being told it was on the way, it has now arrived. That’s not to say that everyone is using it, in fact most people aren’t, but the technology is now ready to support forward-thinking businesses in a very real and practical way. Whether in marketing, manufacturing, or customer service, AI is increasing efficiencies and helping companies become more profitable.

Installation businesses are finding genuine added value in some AI assistants to reduce the burden of more mundane tasks, such as validating measurements, product selections, specifications and supporting documentation in an order before progressing with a contract. The challenge though, is to integrate this support with existing operations.

REMOVE HASSLE

AdminBase was established over 30 years ago to improve efficiencies across an entire installation business by automating arduous admin tasks and removing processes. Every aspect of a contract in AdminBase removes duplication and paper files allowing home improvement companies to process orders for all product types, inform the customer when each contract stage is complete, and create custom views or reports of contracts so teams know what to focus on.

Developing an all-encompassing CRM that manages so many of the day-to-day processes in an installation business, requires close customer communication. We listen to customer feedback, so we know what is important now and what will be important in the future, and we monitor the wider market carefully to see what trends and technology are coming our way.

SAVE VALUABLE TIME

Seamlessly integrating AI assistants into the existing CRM is the latest in an extensive line of upgrades and developments we have made to AdminBase to increase efficiencies, save time, and minimise human error.

Installation businesses should be able to enjoy the added value of new software and technologies, without compromise. The talented development team at AdminBase have worked diligently to ensure that the AI assistants our customers find genuinely helpful, can be embedded into different AdminBase functions to allow users to switch between tools seamlessly.

We recently did the same thing by collaborating with industry specific and non-industry apps and software. These partnerships and associations allow users to benefit from automation in different areas of the business, without having to manually move data from one system to another.

EVOLUTION KEEPING CUSTOMERS AHEAD OF THE CURVE

From day one, AdminBase has constantly evolved to address admin stumbling blocks in installation businesses, either from outdated processes or the latest changes companies have implemented to stay ahead. It offers full internal reporting to manage quotes and appointments and makes the process easier by allocating a checklist to each lead to track progress. The CRM improves communication between on-

Rhonda Ridge

“We listen to customer feedback, so we know what is important now and what will be important in the future, and we monitor the wider market carefully to see what trends and technology are coming our way.”

so AdminBase has a facility to allow homeowners to log in to confirm appointments, check on the progress of their survey and installation, and report any snagging issues when the project is complete. This is all possible and simple to do because the CRM is easy to update and always live.

IMPROVING EFFICIENCIES

site installers and office-based personnel because it allows the team to share PDFs, pictures, videos, and spreadsheets that are pertinent to each project, so everyone can see the latest information on any job at any time.

AdminBase has also helped installation businesses up their game with customer service with its award-winning Customer Portal. Consumers expect to be able to check the progress of an order online,

Any successful business is constantly evolving to stay ahead, but the rate of change in the technology sector is particularly fast. AdminBase has consistently evolved over the last 30 years to help installation businesses excel in customer service, improve efficiencies across the entire operation, and incorporate new software and technologies like AI, to stay ahead of the competition and remain profitable. And we will continue to evolve so our customers never have to compromise.

MAKE QUOTING EASIER THIS YEAR

Quote faster. Reduce error. Win more jobs.

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Scan the QR code or visit tommytrinder.com/50 to book your free one-to-one demo. Enter code GN50 to claim It’s easily 50% quicker than doing things the old way James Maggs, Crystal Clear

14,000 HOMEOWNERS QUOTED VIA TOMMY IN JANUARY

Installers using Tommy Trinder quoted 14,000 homeowners in January, marking the platform’s busiest month to date and signalling a buoyant start to 2026.

“To quote 14,000 homeowners in one month is pretty remarkable - that’s one every three minutes, 24 hours a day!” says founder and CEO of Tommy Trinder, Chris Brunsdon. “These record volumes certainly show that demand remains strong for professional, well-organised installation businesses.”

The number of firms using Tommy Trinder for their quoting has continued to grow too, with 247 more installation companies signing up to use the service over the last twelve months. But it's not just new business that is fuelling the growth in quote volumes, explains Chris: “Having a full suite

“We’re seeing a rising incidence of installers combining multiple materials in one quote – a timber front door, an aluminium bi-fold and some PVCu sashes on the same job is not uncommon, for example.”

of materials - timber, aluminium, steel and PVCu - available to touch, show and sell is really boosting the numbers. We’re seeing a rising incidence of installers combining multiple materials in one quote – a timber front door, an aluminium bi-fold and some PVCu sashes on the same job is not uncommon, for example. These mixed material projects are leading to higher average quote values - typically, in the region of £7,300.”

“Premium features are a factor too; foils, dual colours, dummy vents, mechanical joints, flush casements, surface mounted bars and premium ironmongery are all trending upwards. It's easy to show these off on the Tommy platform in a very visual way, and when it’s easy to show it's easy to sell.”

Notably, more than a third of quotes sent to homeowners during January were accompanied by a visualisation; “The makeover tool, where installers provide a mockup to the homeowner of their new windows in situ, is definitely becoming a staple part of the quoting process,” says Chris. “When you consider the ease with which consumers are able to model other significant purchases like cars or kitchens, it feels inevitable that offering the client a visual of windows and doors will become the norm. Customers love being able to ‘try before they buy.’”

Installers can find out more about Tommy Trinder and book a free demo at www.tommytrinder.com.

FROM VSHOME TO VISIROOM WITH STAFFORD UPVC WINDOWS

It’s one thing trying to describe to a homeowner what their new conservatory, windows or doors will look like but it’s another thing being able to show them. For Stafford uPVC Windows, that’s where vsHome and VisiRoom from Production Software Technology (PST) have made their mark.

The family-run business which has been serving Staffordshire and Shropshire for almost 50 years, first discovered PST at the FIT Show. Having used other software previously, the team were already comfortable working digitally but the vsHome package offered greater flexibility in front of the customers, particularly through its integrated app.

“We love the VisiRoom app, it’s now a real USP for our business. Being able to show customers exactly what their designs will look like on a tablet or phone has made such a difference.” Says Andrew, Technical Supervisor at Stafford uPVC Windows.

Every customer’s project starts in vsHome, where the user can design, visualise and price a wide range of products. Discounts, markups and finance options can be added at the touch of a button and branded reports can be exported instantly. Once the model is complete, it can be brought into VisiRoom giving the homeowner an interactive experience in their own home. The app allows the team to walk homeowners through designs in real time, demonstrating products clearly and helping customers feel confident in the decisions they are making.

Onboarding with PST was straightforward and the team found the customer support to be excellent. Andrew notes that the team are always available to answer questions and this level of support gave him and his colleagues real confidence in the system.

For Stafford uPVC Windows, vsHome has strengthened the way they present themselves to customers, something that is increasingly important in today’s market. Projects are clearer, appointments are more interactive and homeowners are feeling better informed and assured.

HERITAGE FENESTRATION PRODUCTS

SHEERLINE’S CLASSIC DOOR TRANSFORMS HOME POOL/GYM SPACE COMMITTED TO YOUTH

Bill Butters Windows has completed a stunning installation of Sheerline’s Classic Heritage Door at a property located in the seaside town of Lyme Regis.

Installed to separate the swimming pool and home gym, this internal partition looks so striking, it’s won Sheerline’s Installation of the Month competition. It includes the Classic Heritage Door with side screens finished in Jet Black Textured with clear laminate glass on both panes. This kind of textured finish is increasingly in demand, arguably because of the rise in popularity of heritage-style products, as it adds depth and makes the frames stand out. For Sheerline, the popularity of this finish has increased 155% from 2024 to 2025.

When discussing the project with Bill Butters Windows, whom they had worked with before, the homeowners had one simple request: the product used had to be slim. The team instantly recommended the Classic system because of its slim sightlines.

As the homeowners had previously worked with Bill Butters Windows when they installed Sheerline’s Prestige Bi-fold Door in another part of the house, they trusted their judgement and were happy for them to install the Classic Heritage Door.

When asked why this particular product has become their go-to Bill Butters Windows’

Aluminium Manager commented: “The product is very good, we’re pleased with it. With the heritage style products like this, it meets our client’s needs – it just works for us.”

Since switching to Sheerline around a year ago, the team at Bill Butters Windows have gained practical, hands-on experience with Sheerline’s products as they act as both the fabricator and the installer.

Based in Sherborne, the family-run company has been supplying windows and doors in the south west region for over 30 years. Everything is fabricated on the premises, with PVC in one factory, and aluminium in another.

Martin Hepburn, Area Sales Director at Sheerline, said: “Wow! What a stunning project, congratulations to Bill Butters Windows for winning our Installation of the Month competition – it’s well deserved.”

“What I particularly love about this installation is the fact it highlights another way to utilise the Classic Heritage Door all thanks to our zero-threshold option, which makes it ideal for internal installations. The reason this product is so popular, apart from its looks, is because of its versatility,” he added.

To find out more about the Classic Heritage Door, visit the website here: https://www. sheerline.com/product/classicheritage-door-trade

Enginuity, the former sector skills council for engineering and manufacturing, has welcomed the Government's new package of measures to bring more young people in to skilled roles in the workplace.

Ann Watson, CEO of Enginuity said:"Enginuity welcomes this significant investment in youth employment and the Government’s continued commitment to the Youth Guarantee.

"For sectors such as engineering and manufacturing, strengthening pathways into technical careers is particularly important. Employers across our industries are facing persistent skills shortages at the same time as the UK transitions to new technologies and ways of working, including greater use of digital tools, automation and AI. Supporting more young people into apprenticeships and entry-level roles will be vital to building the skilled workforce

needed to drive productivity, innovation and growth.

"Measures that support employers to recruit and train young people, particularly SMEs, will play a critical role in making these ambitions a reality. Nearly 90% of engineering and manufacturing employers are small and medium-sized businesses and practical incentives can help give them the confidence to invest in the next generation of talent.

"Alongside employer support, it will also be important to ensure the wider skills system works effectively for both businesses and young people. Simplifying access to training, maintaining the quality of apprenticeships and ensuring that reforms to the Growth and Skills Levy work for smaller employers will all be key to unlocking the full potential of these reforms.

"Through The Policy Centre for Supply Chain and SMEs, Enginuity looks forward to continuing to work with government and industry partners to ensure these initiatives translate into meaningful opportunities for young people, while helping businesses access the skills they need to succeed.”

CAREERS & QUALIFICATIONS IN CONSTRUCTION

APPRENTICESHIPS

FROM TRAINING TO TRADE:

HOW MY APPRENTICESHIP IS LAYING THE FOUNDATION FOR MY CONSTRUCTION CAREER

With the construction sector facing skills shortages, apprenticeships play a vital role in securing the industry’s future. By combining handson experience with structured learning, they offer a practical, inclusive route into skilled roles.

D’ontae Rock,22, is completing his Level 2 Carpentry and Joinery apprenticeship with Complete Fixing Solutions (CFS), a construction firm delivering commercial projects across London and the South of England. He feels his apprenticeship has provided a clear pathway into a career where learning is practical, confidence is built on site, and progress is visible every day.

FINDING THE RIGHT ROUTE

Like many young people drawn to construction, D’ontae knew early on that he wanted a career where he could work with his hands and see the results of his efforts. However, traditional classroom based learning wasn’t the environment where he felt he thrived.

“I’ve always understood things better when they’re shown to me,” he explains. “An apprenticeship felt like the right fit because you’re learning by doing, putting the skills into practice straight away, and seeing how they fit into the larger project you’re working toward.”

That combination of paid employment and formal training led him to a carpentry apprenticeship with CFS, where he now works alongside experienced tradespeople on live projects across Central London, while studying at New City College.

LEARNING ON SITE AND GROWING IN CONFIDENCE

Construction apprenticeships can help learners build real world skills quickly. From the outset, D’ontae worked within site teams, learning from qualified carpenters and being trusted with an increasing range of tasks.

“Working alongside experienced carpenters has been the biggest learning curve,” he says. “You’re shown how things are done properly, then you’re expected to have a go yourself. That trust builds your confidence quickly.” Over time, D’ontae has built technical knowledge of tools, materials and site processes, alongside workplace skills such as communication, problem solving and teamwork.

Balancing college with fulltime site work has also strengthened his organisation and time management skills.

SUPPORTED BY EMPLOYERS

Employer support can be the deciding factor in whether apprentices thrive and, for D’ontae, that backing has been crucial.

Milton Walcott, HSEQ Manager at Complete Fixing Solutions, completed an NVQ in Carpentry and Joinery himself before progressing from labourer to site manager. He shares the value of investing in

skills programmes: “Engaging with T Levels, apprenticeships, and higher technical qualifications has enabled us to nurture talent from a wide range of backgrounds, reflecting the communities we serve and strengthening our business. Our apprentices have progressed into full-time roles, won industry awards and contributed to a positive company culture.

By prioritising mentoring, support and inclusion, we have helped young people realise their potential and built a stronger, more resilient team. More employers are seeing apprenticeships as long-term investments in their future workforce, rather than shortterm fixes for labour shortages.

Milton’s advice for other employers: “Invest in robust training plans, provide clear career pathways, and create a supportive environment from day one. The impact on both the organisation and the wider community is significant.”

CHAMPIONING APPRENTICESHIPS

Although he’s only been in the industry a short while, D’ontae’s journey shows what apprenticeships can unlock. He is featured in a large-scale public mural in Walthamstow, created as part of a UK Government campaign celebrating construction talent and inspiring the next generation.

Featuring iconic builds like the London Aquatics Centre, the mural brings local construction careers into public view and challenges outdated perceptions of the sector.

For D’ontae, being part of the campaign has reinforced the pride he feels in his role.

“It shows that what we’re doing matters,” he says. “Construction isn’t just about buildings, it’s about the people who make them and the communities that use them.”

LOOKING AHEAD

While D’ontae is still early in his career, his ambitions are clear. In the short term, he is focused on completing his apprenticeship and becoming a fully qualified carpenter, someone clients and colleagues can rely on.

Longer-term, he recognises that construction offers a wide range of progression routes, from specialist trades to supervisory and leadership roles. “I know there are lots of options ahead,” he says. “That’s one of the best things about this industry.”

His advice to others considering an apprenticeship is simple: “If you learn best by doing, go for it. You gain experience, confidence and a real sense of purpose, all while building a career.”

As the construction industry looks to the future, stories like D’ontae’s demonstrate how apprenticeships are not only filling skills gaps, but building a more confident, capable and diverse workforce, one learner at a time.

To explore training options, learn more about the routes available, and find advice and resources, search Skills for Life.

CAREERS & QUALIFICATIONS

CAREERS

KENRICK STRENGTHENS SALES TEAM WITH APPOINTMENT OF MARCUS HATHAWAY

Longstanding hardware manufacturer Kenrick has strengthened its sales team with the appointment of Marcus Hathaway as Regional Sales Manager.

Marcus joins Kenrick with many years of industry experience and will be responsible for customers across the Midlands, Wales and South West regions. He is well known to the business, having spent six years with hardware distributor Winlock, where he worked closely with Kenrick as a customer and developed a strong understanding of the company’s products, service and market reputation.

Commenting on the appointment, Martin Smith, General Manager at Kenrick, said: “We are delighted to welcome Marcus to Kenrick. He brings valuable industry knowledge, strong regional relationships and a clear understanding of our product range and customer expectations. Having previously worked with Kenrick from the distributor side, he appreciates the quality and reliability that define our brand. His appointment further strengthens our sales structure as we continue to grow.”

Marcus has built a reputation within the industry for his customer-focused approach and technical understanding of hardware solutions. His move to Kenrick reflects both his confidence in the business and his enthusiasm for supporting customers with products that deliver proven performance.

Commenting on his new role, Marcus said: “I’m really pleased to be joining Kenrick at such an exciting time. Having worked with the company for many years as a customer, I’ve always been impressed by the quality of the products and the strength of the team behind them. It’s a business with a long heritage and a clear vision for growth.”

He continued: “I’m looking forward to working closely with fabricators and

CAREERS

distribution partners across my region, supporting existing relationships and developing new opportunities. The launch of the AK Secure range, including the popular AK Touch Secure smart door lock and the recently introduced AK Safe Secure smart lock box, gives us a strong platform in the growing smart security market.”

The AK Secure range demonstrates Kenrick’s ongoing commitment to intelligent access control. AK Touch Secure delivers secure, keyless entry for homes, while AK Safe Secure offers a smart solution for businesses and multi-occupancy sites.

Martin added: “As we continue to expand our footprint in both traditional and smart hardware solutions, strengthening our regional sales presence is essential. Marcus’ experience and understanding of the distribution network will help us build even closer partnerships with our customers and ensure they receive the support they need.”

Founded in 1791 and based in West Bromwich, Kenrick continues to build on its strong hardware heritage. The appointment of Marcus Hathaway supports the company’s strategy as it moves into its next phase of growth.

CAREERS

BRAND AMBASSADOR SEAN O’NEILL SHARES HIS EXPERIENCE WORKING FOR THE RESIDENCE COLLECTION

From what initially started as a part-time job preparing marketing orders, Sean O’Neill has progressed to become a valued member at The Residence Collection and will be celebrating 3 years with the company in April this year.

Sean was drawn to The Residence Collection due to the company’s high standards and the hardworking and creative culture. “To me, The Residence Collection is unique, professional and elite; I believe that they stand out in comparison to other window and door companies due to their impeccable quality of the products”, Sean commented.

In his current role as the Internal Sales Brand Ambassador, Sean is in regular contact with installers to ensure support is provided for them to make sure the homeowners’ journey with The Residence Collection is an enjoyable experience. Sean has expressed that he feels proud when homeowners inform him of their successful journey with their installer and how his role, in particular, providing support and important information, played a huge part in securing their dream windows or doors.

Sean states, “Receiving positive feedback from customers is such a rewarding feeling

SALES DIRECTOR MIKE RUSHEN

Today we recognise and thank our Sales Director Mike Rushen as he prepares to retire from Winkhaus UK on the 2nd of April after almost 22 years with the business.

Mike joined Winkhaus in 2004 as Regional Sales Manager and quickly became a trusted and respected member of the team.

In 2014 he stepped into the role of Commercial Manager before being appointed Sales Director in 2019, where he has played a key role in guiding our sales team and

supporting the development of the wider business.

Throughout his time with Winkhaus, Mike has been known for his honesty, loyalty and strong personal integrity. He is someone who has always given his very best to the business, to his colleagues and to our customers. Those qualities, alongside his calm manner and willingness to support others, have made him widely liked and respected across the company and the wider industry.

Justin Harris, Managing Director of Winkhaus UK, said: “I have had the privilege of working alongside Mike for almost 22 years. During that time we have both progressed through the business together and I have always felt strongly supported by him. I have greatly valued his insight and leadership within the Senior Leadership Team.

Most importantly, Mike is a man of real integrity and fairness. I am personally grateful for his support over the years and proud to call

and makes me feel like I have succeeded. It just shows how being friendly and caring throughout the customer’s entire journey with us can positively impact our feedback by ensuring our quality of service is just as important as the quality of products they receive.”

From starting as a Part-Time Marketing Administrator to now, Sean cannot wait to continue his career at The Residence Collection. “We are always looking for new ways to evolve and be ahead of the game. Without a doubt, we have so many more things planned behind the scenes, and I know that the future is exciting for The Residence Collection.

Jo Trotman, Sales and Marketing Manager at The Residence Collection, commented: “Sean is an amazing example of one of our brand ambassadors and knows exactly how to ensure customers have a smooth-running and personalised experience with us and the installers.

“We can’t wait to continue watching his career evolve with the ongoing support of the team. We aim to create an environment where hardworking and talented people like Sean can succeed with the company.”

For further information please visit

www.q19group.co.uk

www.residencecollection.co.uk www.windowwidgets.co.uk

him a friend. On behalf of all of us at Winkhaus UK, we thank Mike for everything he has given to the business and wish him and his family every happiness in retirement.”

Mike has been an integral part of the Winkhaus UK journey for many years, and he will certainly be missed by colleagues across the organisation. Happy Retirement Mike from all your colleagues here in the UK and across Winkhaus worldwide.

We look forward to sharing further news on the next chapter for our sales leadership shortly, but today we simply recognise and thank Mike for his remarkable contribution. Mike Rushen

CAREERS & QUALIFICATIONS IN FENESTRATION

CAREERS

65 YEARS AND COUNTING... SALES TEAM MILESTONES AT FREEFOAM BUILDING PRODUCTS

Freefoam Building Products is proud to celebrate the long service and exceptional dedication of three key members of its UK sales leadership team in 2026. Together, Richard Jackson, Carl Rutter and Simon Parrott mark a remarkable 65 years of service at Freefoam and more than 100 years of combined experience in the building plastics industry!

INDUSTRY-LEADING EXPERIENCE WITHIN THE FREEFOAM SALES TEAM

• Richard Jackson, UK Sales Director –21 years at Freefoam

Richard celebrates 21 years with the business, during which he has overseen the evolution of Freefoam’s national sales strategy. His leadership, sector knowledge, and commitment to supporting customers have helped shape Freefoam’s reputation as a manufacturer that supports and encourages customers to grow and develop.

• Carl Rutter, National Sales Manager –20 years at Freefoam

Carl marks two decades with the company, having played a pivotal role in developing strong customer relationships and driving sales regionally and nationally. His understanding of the market and hands-on approach continue to make him a strong team leader for the sales team and a respected partner for customers large and small.

L to

“Their

combined knowledge is invaluable—not only to us as a business, but also to the customers who rely on their experience every day.”

• Simon Parrott, National New Build & Specification Manager – 24 years at Freefoam

With nearly a quarter-century at Freefoam, Simon has been instrumental in strengthening the company’s presence and order book in the new build and specification sectors. His experience and technical insight ensure that developers and housebuilders receive expert advice and guidance.

Freefoam’s customers benefit directly from the stability, expertise, and continuity provided by such an experienced sales team. Long-standing industry knowledge allows the team to:

• Provide accurate, reliable advice based on decades of hands-on experience.

• Understand market trends and support customers through change and growth.

• Offer consistent points of contact who understand individual business needs.

• Deliver technical guidance that ensures products are correctly specified and installed.

• Build lasting partnerships rooted in trust, clarity, and exceptional service.

The long service of Richard, Carl and Simon reflects Freefoam’s commitment to building a supportive, collaborative workplace where people can grow, develop, and thrive over the long term. Aidan Harte, CEO, Freefoam Building Products commented “We are incredibly proud to celebrate the achievements of Richard, Carl and Simon. Their dedication and expertise have played a huge role in shaping Freefoam’s success. Their combined knowledge is invaluable— not only to us as a business, but also to the customers who rely on their experience every day.”

www.freefoam.com

NEW APPOINTMENT

KENRICK APPOINTS SUZANNE NICHOLL AS SALES AND MARKETING DIRECTOR

Longstanding hardware manufacturer Kenrick has appointed Suzanne Nicholl as Sales and Marketing Director, further strengthening its leadership team as the business continues its next phase of growth and innovation.

Suzanne joins Kenrick with extensive experience across the fenestration sector, having spent her career working within both the hardware and composite door markets. She brings a strong track record in commercial leadership, sales strategy and brand development and will play a key role in driving Kenrick’s continued expansion across both traditional hardware and smart security solutions.

Commenting on the appointment, Martin Smith, General Manager at Kenrick, said: “We are delighted to welcome Suzanne to the Kenrick team. She brings a wealth of experience from across the fenestration industry and has built a strong reputation for delivering commercial growth, developing highperforming teams and strengthening customer relationships.”

NEW APPOINTMENT

He continued: “As Kenrick continues to expand its product portfolio, particularly with new innovations in both traditional hardware and smart security solutions, Suzanne’s leadership will be invaluable. Her strategic insight and industry knowledge make her a perfect fit for the next stage of our development.”

Suzanne has built her career within the fenestration sector, beginning in the hardware market before moving into the composite door industry, where she held senior commercial roles leading sales, marketing and customer service functions. Most recently she was responsible for driving significant revenue growth while strengthening brand positioning and route-tomarket strategy.

Commenting on her new role, Suzanne said: “I’m incredibly excited to be joining Kenrick at such an important time for the business. Kenrick is a company with a long heritage, a strong reputation for quality and a clear commitment to product innovation.”

She added: “The industry is evolving quickly, particularly with the growing demand for smart hardware and advanced security solutions. Kenrick is already well positioned in this space and I’m looking forward to working with the team to build on that momentum, strengthen customer partnerships and support the continued growth of the business.”

Founded in 1791 and based in West Bromwich, Kenrick continues to build on its strong heritage while investing in new product development and technology. The appointment of Suzanne Nicholl reflects the company’s commitment to strengthening its leadership team as it continues to grow within both the traditional and smart hardware markets. www.kenricks.co.uk

APPOINTS

DAVID MAYBURY TO BOARD AS DIVISIONAL DIRECTOR OF CLEARVIEW NEW BUILD

CO Manufacturing has appointed David Maybury to its board of directors as the Divisional Director of Clearview New Build, marking a significant milestone in the continued growth of the specialist new build division. The move reflects both the scaled development of Clearview New Build over the past two years and the increasing importance of it within the wider business.

Since taking on leadership of the division, David has expanded its presence across the North of England, establishing the fabricator as a leading partner with key housebuilders across the region. Backed by CO Manufacturing’s scale and production

capacity, the number of live sites that Clearview New Build is working on has grown by 300% over the past 24 months. This growth has not come at the expense of on-site performance as Clearview New Build has secured six separate ‘Subcontractor of the Month’ awards in as many months, the most recent coming at the Chantry House project in the fabricator’s home city of Wakefield.

Alongside driving commercial growth, David has also played a central role in developing the structure and capability of the division. Working across estimating, processing, site management and CO MANUFACTURING

CAREERS & QUALIFICATIONS IN FENESTRATION

GLAZPART STRENGTHENS TECHNICAL TEAM

Glazpart is pleased to announce the appointment of Artin Hakimi as Senior Product Design Engineer.

Artin, a mechanical design engineer, has extensive experience in product development across safety equipment, fire detection systems, robotics, and consumer products.

Since graduating in Product Design Engineering from De Montfort University, Artin has enjoyed a successful career in product design, working with multidisciplinary teams and international manufacturers to develop high-quality engineered products.

As well as mechanical design, Artin’s specialisms include injection moulding, design for manufacturability as well as delivering innovative and cost-effective solutions from conceptualization through to production.

On Artin’s appointment, Mark O’Mahoney, Glazpart Operations and Technical Director commented, “Artin joins Glazpart’s in house design team in a Senior Designer’s Role, bringing his knowledge and industry experience to ensure we continue to develop, and enhance our

installation, he has helped establish a highly coordinated team focused on delivering consistent service to its clients.

Greg Kane, CEO of CO Manufacturing, said: “David’s promotion to Divisional Director is richly deserved and reflects the exceptional progress Clearview New Build has made over the past two years. His leadership has helped enhance the division into a trusted partner for housebuilders, delivering consistent quality on site while

product design team’s capabilities for all our customers.  Artin’s collaborative and progressive approach will align our business objectives in giving customers a one-stopshop, from design, prototyping through to manufacture.”

On his new role, Artin added, “I’m delighted to be joining Glazpart and contributing to a company with a strong reputation for innovation in plastic injection moulding. I’m particularly excited with the opportunity to apply my experience in product development and design for manufacturability to support the creation of high-quality, efficient solutions for customers. I look forward to working with the team to continue developing innovative products and strengthening Glazpart’s position in the market.”

This latest appointment once again shows Glazpart's consistent investment in more resources and expertise to ensure timely supply of high quality components for multiple sectors.

www.glazpart.com

building a strong and capable internal team. Clearview New Build has become respected by developers and site managers alike and their success will only drive our business forward.

“David’s presence on the Board ensures that the division will play a central role in shaping the future direction of CO Manufacturing.”

David Maybury added: “I’m incredibly proud of what the Clearview New Build team has achieved. The progress we’ve made over the past two years is the result of a huge amount of hard work from colleagues across estimating, processing, customer care and our installation teams on site. My focus remains firmly on continuing to develop the division, strengthening our relationships with housebuilders and maintaining the high standards that have helped us grow.”

NEW YEAR OFF TO A WEAK START AS JANUARY’S BUILDERS’ MERCHANT LIKE-FOR-LIKE VALUE SALES DOWN -2.6% YEAR-ON-YEAR

The latest Builders Merchant Building Index (BMBI) report, published in March, shows January’s builders’ merchant likefor-like total value sales (adjusted to remove the effect of trading days) were -2.6% lower than January 2025. Like-for-like volume sales fell -7.2% while prices increased +5.0%. With one less trading day this January, total value sales (unadjusted for trading day differences) were -7.0% lower than January 2025. On a similar unadjusted basis, volumes were down -11.4%. Prices rose +5.0%. Only one category sold more by value: Renewables & Water Saving (+8.5%). Timber & Joinery Products (-2.2%) fell less than Total Builders Merchants, but Heavy Building Materials dropped -11.0%. Landscaping (-13.4%) was weakest.

LATEST THREE MONTHS

Like-for-like value sales for November 2025 to January 2026 were -2.0% lower than the same three-month period a year before. Likefor-like volumes were down -5.9% and prices were up +4.0%. With one less trading days in the most recent period, unadjusted value sales were down -3.7% while volumes were -7.4% lower and prices increased +4.0%. Seven categories sold more by unadjusted value sales with Renewables & Water Saving (+9.5%) doing best. Timber & Joinery Products (+0.4%)

performed better than Total Builders Merchants, while Heavy Building Materials was down -7.4%.

MONTH-ONMONTH

January’s like-for-like value sales were +3.0% ahead of December 2025, with like-for-like volume sales increasing +2.0% and prices up +0.9%. With three additional trading days in January, unadjusted value sales were +20.2% up. Unadjusted volume sales increased +19.0% and prices rose +0.9%. All categories sold more by unadjusted value, with Renewables & Water Saving (+27.0%), Tools (+26.5%), Workwear & Safetywear (+25.8%) and Ironmongery (+25.2%) doing best.

Timber & Joinery Products increased +23.6%, Heavy Building Materials by +20.5%.

LATEST 12

MONTHS

From February 2025 to January 2026, like-for-like value sales were up +1.0% compared to the previous 12-month period (February 2024 - January 2025). Like-for-like volume sales increased +1.4%, prices decreased -0.4%. With two less trading days in the most recent 12-month period, unadjusted value sales were +0.2% higher, with volumes up +0.6% and prices down -0.4%. Nine categories sold more (unadjusted value sales), with Renewables & Water Saving (+6.4%) up the most.

For the full report, including comments from the BMBI’s panel of leading industry Experts, please visit www.bmbi.co.uk.

DANNY WILLIAMS ‘COLD CALLING’

Each month our special correspondent Danny Williams* replies to a reader’s letter...

IS IT STILL WORTH RUNNING A BUSINESS IN BRITAIN

“I run a successful retail installation business in the East Midlands. We’ve built it up over many years and employ good people. But as I approach a milestone birthday I’m beginning to ask myself whether working this hard is worth it anymore. Taxes keep rising, government seems hostile to business, customers are nervous about spending and the world looks increasingly unstable. With war in the Middle East, rising costs and political chaos at home, what do you think the prospects are for people like us?”

A Tired Installer, East Midlands (Name withheld by request)

I was talking to a mate the other day who summed up running a small business in Britain rather well. He said it now feels a bit like being the only bloke at a barbecue who actually brought some food — while everyone else turns up with an empty plate and a very healthy appetite.

It’s a flippant image, but there’s more truth in it than many politicians would care to admit. Small businesses create most of the wealth in this country. We take the risks, employ the staff, deal with the customers, train apprentices and carry the sleepless nights when the cashflow looks a little tight. Yet every year government seems to arrive with a slightly larger spoon and an increasingly confident assumption that it is entitled to a bigger share of whatever we’ve managed to cook.

Look at the numbers and it’s not difficult to see why business owners are starting to feel the strain. The UK tax burden is heading towards roughly 38% of GDP, the highest level since the late 1940s. In simple terms, government is now taking a bigger share of the country’s wealth than at any time since the post-war years — and yet somehow the potholes still manage to multiply faster than the tax receipts and more

“Houses continue to age and the people who live in them eventually decide they would quite like to be warmer, quieter and a little more energy efficient, with the surging energy costs actually being good for business.”

people emerge or turn up on our shores to take the handouts that seem so readily available.

What makes this particularly frustrating is that the wealth being taxed does not come from government departments or policy papers. It comes from businesses like ours — the thousands of small and medium-sized firms that employ people, pay wages every month, train the next generation and quietly keep the economy functioning while politicians debate theories on television.

The old Laffer Curve that I have previously referred to — the inconvenient idea that beyond a certain point higher taxes actually produce less revenue because they discourage growth — appears to be something Westminster has collectively decided to treat as folklore. Instead we get a steady procession of higher National Insurance, increased corporation tax and frozen thresholds that quietly drag more people into higher tax bands every year, followed by a look of genuine surprise when economic growth stubbornly refuses to appear.

Your customers, of course, are experiencing exactly the same pressures. Energy bills are now increasing again, mortgage costs are still uncomfortable, and when households feel uncertain about the future the first thing they postpone is discretionary spending. Unfortunately for those of us in the home-improvement sector, a new set of windows is not bread or milk. It’s a considered purchase, which means we see the same pattern repeated across the country: plenty of enquiries, plenty of quotes, and quite a few customers deciding they might wait a little longer before committing. As if domestic pressures were not enough, the international picture is adding another layer of uncertainty. The conflict developing in the Middle East will almost certainly push energy prices upwards for a period because oil markets rarely react calmly to missiles flying around the Gulf, though in my mind the prevention of lunatics using nuclear weapons justifies this.

This latest conflict will have a direct impact on our industry of course, with a hike expected in the cost of polymer. Yet before we all start barricading the workshop doors, it is worth remembering something the pessimists often forget. Britain’s housing stock is among the oldest in Europe, with roughly 37% of homes built before 1946, and millions still lacking proper insulation. Windows fail, doors warp, seals deteriorate and homeowners eventually have to act whether they like it or not. The long-term need to improve Britain’s ageing, draughty housing stock is enormous, and it is not going away.

That is why our industry has survived recessions, interestrate shocks, political upheavals and more than one government convinced it had discovered a clever new way of running the economy. Houses continue to age and the people who live in them eventually decide they would quite like to be warmer, quieter and a little more energy efficient, with the surging energy costs actually being good for business.

So is it worth carrying on? Only you can answer that, particularly if a milestone birthday is encouraging you to reflect on how you want to spend the next stage of life. But if you have built a profitable business, employ good people and still enjoy the satisfaction that comes from turning a lead into a completed installation, I would think carefully before hanging up the tape measure.

Because governments come and go, taxes rise and fall, and political careers have a habit of ending rather suddenly. Britain’s houses, however, will always need fixing. And when Keir Starmer does end up losing his job, he is very welcome to give me a call as I could use the help fitting windows. But then again, he’d probably fall off the ladder. With a little help from me maybe…

* Danny Williams is managing director of Chelmsford based Pioneer Trading and has been involved with all aspects of the windows and doors industry for 30 years. His activities include manufacturing a full range of windows and doors in PVC-U and aluminium, an IGU facility, retailing and commercial contracting.

USEFUL NUMBERS

British Plastics Federation (BPF)

Tel: 0207 457 5000

British Standards Institution (BSI) – Standards & Publications

Tel: 0208 996 9001

BSI – Assessment & Certification

Tel: 0845 080 9000

BSI – Product Certification & Testing

Tel: 08450 765600

BBSA (British Blind & Shutter Association)

Tel: 01449 780444

Building Research Establishment (BRE)

Tel: 01923 664000

Council for Aluminium in Building (CAB)

Tel: 01453 828851

Dekura

Tel: 01952 201631

Door & Hardware Federation (DHF)

Tel: 01827 52337

Double Glazing & Conservatory Ombudsman Scheme (DGCOS)

Tel: 0345 053 8975

Fenestration Self-Assessment Scheme (FENSA)

Tel: 0207 645 3700

Get Britain Building (GBB)

Tel: 0870 162 0936

Glass & Glazing Federation (GGF)

Tel: 0207 939 9101

GQA Qualifications (formerly Glass Qualifications Authority)

Tel: 0114 2720033

SUPPLIES

Health & Safety Executive (HSE)

– Glass & Related Industries

Phil Smith, HM Principal Inspector

Tel: 01782 602300

David Appleton, HM Inspector

Tel: 0115 9712800

Proskills – Head Office

Tel: 01235 833844

Proskills – Glass & Related

Industries

Neil Robinson

Tel: 07917 015 322

Recovinyl (via Axion Consulting)

Tel: 0161 355 7618

The Glazing Ombudsman (TGO)

Tel: 020 7397 7200

UK Green Building Council

Tel: 0207 580 0623

Veka Recycling

Tel: 01322 38721

Waste & Resources Action Programme (WRAP)

Tel: 01295 819 900

Wood Window Alliance (WWA)

Tel: 0844 209 261

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