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Contents August/September 2016

www.sptnews.ca www.sptnews.ca

Departments

Features

4 Editor’s Letter 6 Line Card

• Hébert and Shalaby team up • Stanley Security expands in Quebec • ADT “master dealer” Alarm Guard growing • IHS: Barriers to smart home growth

28 Time and targets 20 Change management

Leaders from Axis, Hikvision, Bosch, Genetec and more share their stories from security’s recent past, as well as their memories of SP&T News

Predicting the future helps us establish where we are today. Analysts look at what they got right and where some predictions may have missed the mark By Linda Johnson

SAITID

In a roundtable discussion, some of Canada’s leaders in integration and alarms take stock of where we are and where we might be going

Columns 10 20 Years and Counting 14 CANASA Update 20 years of collaboration By Heather Terrence

17 Lessons Learned

34 Who said it?

IT touchpoints

The push for progress By Kevin Leonard

WHO

22 The future is now

38 Archive

Over the years, SP&T News has interviewed hundreds of security professionals. Match the remark with the person, if you can

Challenging times By Victor Harding

18 Camera Corner

What the future may bring By Colin Bodbyl

visit www.sptnews.ca/video Please visit our video library for interviews, product information, thought leadership and regular updates from trade shows across North America.

35 Central alarm management application

The CEM Systems AC2000 Security Hub from Tyco Security Products is an alarm management application for managing events within the AC2000 access control system and its integrated sub-system.

projector 36 LED Colorific i500 from BenQ is a compact device that combines wireless streaming, short-throw LED projection and rich integrated audio.

@SecurityEd • August/September 2016

EDITOR’S LETTER

By Neil Sutton Your Partner in Securing Canada

Years of change We’ve come a long way in a relatively short time

Security Products & Technology News is published 8 times in 2016 by Annex Business Media. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and/or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry.

Group Publisher, Paul Grossinger pgrossinger@annexweb.com

ists of important historical events are somewhat arbitrary. We can all agree that the invention of the automobile changed global society, but is it any more or less important that the arrival of the public Internet about a century later? This issue we’re looking at 20 years of security industry history to mark our anniversary. It’s something we’ve been focused on all year, but this is a special issue with features, stories and opinions designed to highlight how far we’ve come over those two decades and, in some cases, where we might be going next. One of the most difficult aspects to compile was a timeline of events in security (see p. 22-26). I’ll be the first to say they’re probably not all there. It’s almost impossible to include everything, but I’ll bet if you’ve been involved in the industry for more than a few years, you’ll find yourself nodding in agreement with most of it — or else reminded of how the industry has changed. Here are a few of the most important events in security history from my perspective (bearing in mind I’ve been covering this industry for about the last decade). Please feel free to vehemently disagree. 1. The purchase of Axis Communications by Canon. OK, so this isn’t even the biggest security deal of the last three years, never mind the last 20, but to me it marks a turning point in its recent history. I was in Montreal when I heard about it, visiting Genetec with a group of other industry journalists. When the news filtered down, we stopped what we were doing and shifted gears (as journalists are wont to do when big news comes in). Even Pierre Racz, Genetec’s CEO, decided to hold a special session over lunch to discuss its implications for the industry. The acquisition was made all

the more poignant by Canon’s purchase of Milestone Systems the previous year. I’m still waiting for the other shoe to drop on this one. Canon is known for its long-term (and I do mean long) strategic outlook, so it may be a while. 2. The Central Station Alarm Association’s plan to change its name. Central stations will continue to occupy a very important place in the security industry for a long time to come, no matter how many DIY solutions are sold in big box stores. But the CSAA’s acknowledgement that the term “central station” doesn’t hold a huge amount of meaning outside the security establishment is a major step forward. (I interviewed CSAA president Pam Petrow about this last year.) It’s perhaps more a symptom than a cause of anything happening more broadly across the monitoring industry, but it’s indicative of the changes that are occurring. 3. The terrorist attacks of Sept. 11, 2001. It’s almost unfair to include this in such a slight list, since it overshadows not just everything that’s happened in security in the last 20 years, but in its entire history, at least from a North American perspective. These events took place well before I started covering the industry, but you don’t have to work in security media to realize what kind of a dramatic impact they had in terms of attitudes towards and awareness of professional security and all that entails. If you want to share your top three historical choices, send them in and we’ll publish the best in a future issue. Thanks to all our readers for supporting us for 20 years. Here’s to at least 20 more. @SecurityEd

ARE YOU RECEIVING

Publisher, Peter Young pyoung@annexweb.com National Account Manager, Jennifer Dyer jdyer@annexweb.com Editor, Neil Sutton nsutton@annexweb.com Online Editor, Cindy Macdonald Art Director, Graham Jeffrey gjeffrey@annexweb.com Account Coordinator,Trish Ramsay tramsay@annexweb.com Circulation Manager, Barb Adelt badelt@annexbizmedia.com Director of Soul/COO, Sue Fredericks

EDITORIAL ADVISORY BOARD Carlo Di Leo, Double Vision Group Colin Doe, Veridin Systems Canada Anna Duplicki, Lanvac Travis Firth, Tyco Security Products Mike Jagger, Provident Security Carl Jorgensen, Titan Products Group Bob Moore, Axis Communications Tom Richards, Lionsafe Security Paul Swan, Tri-Ed Distribution Josh Weidman, Medeco Head Office: 222 Edward Street Aurora, Ont. L4G 1W6 Canada T: 905-727-0077 F: 905-727-0017 PUBLICATION MAIL AGREEMENT #40065710 Printed in Canada ISSN 1482-3217 CIRCULATION e-mail: asingh@annexbizmedia.com Tel: 416-510-5189 Fax: 416-510-5170 Mail: 80 Valleybrook Drive, Toronto, ON M3B 2S9 SUBSCRIPTION RATES: Canada: $40.95 + HST/yr, USA: $71.95/yr and International: $82.00/yr Published 8 times a year Occasionally, SP&T News will mail information on behalf of industry-related groups whose products and services we believe may be of interest to you. If you prefer not to receive this information, please contact our circulation department in any of the four ways listed above. Annex Privacy Officer privacy@annexbizmedia.com Tel: 800-668-2374

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No part of the editorial content of this publication may be reprinted without the publisher’s written permission. ©2016 Annex Publishing & Printing Inc. All rights reserved. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.

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LINE CARD

Applications.......................................8 Appointments.........................................8 Calendar.............................................8 Market Watch..................................................9

Hébert and Shalaby team up at Feenics

ndustry veteran Denis Hébert has joined Ottawa-based Feenics, maker of Cloudbased access control systems, as the company’s president. Hébert, who also took an equity stake in the company, was previously CEO of HID Global and executive vice-president at ASSA ABLOY. He is also currently chairman of the board at the Security Industry Association. Feenics was founded by Sam Shalaby after he sold his integration business, Future Security Controls (FSC), to Convergint Technologies in

2013. It was during his years at FSC that Shalaby formed a business relationship with Hébert. “Sam and I had a vendor/client relationship when I was at HID,” explains Hébert. “We worked on a number of different of projects that we were fortunate enough to help him with. He was a tremendous customer of ours in the Canadian marketplace.” Hébert left HID Global in May 2015 after 12 years serving as its CEO. He and Shalaby began speaking several months later to discuss the possibilities of working together. “I

Stanley Security expands in Quebec

are getting into execution mode for the second ccording to Piero Romani, vice-presihalf of the year and going into 2017.” dent, Stanley Security Solutions, CanaRomani says that Stanley also plans to sign da, the company’s recent acquisition of on additional dealers to its network, “building a Quebec monitoring company, is in line with out our capabilities for installation its desire to expand its residential/ and service for those new customsmall commercial market. ers in the other provinces.” The acquisition of Le Groupe While Romani anticipates Intégral, which was first an“good, organic growth” across nounced in August, “fits very the board for Stanley’s security well within [that] portfolio,” says businesses, he says the company is Romani. In Quebec, that busimindful of the particular needs of ness will operate under Stanley’s small businesses. Microtec brand (Microtec was “When you look at large purchased by Stanley five years companies who try to service the ago for approximately $60 milresidential or the small commerlion), which is currently managed Piero Romani, Stanley Security Solutions, Canada cial market, they often struggle by Mario Bisanti. Le Groupe because they have tried to sell and Intégral is using third-party prodeliver to that market with the same engine that viders for its monitoring, says Romani, but will is selling and delivering to large enterprise,” he gradually switch over to the two central stations says. “Our strategy has been to roll La Groupe Stanley operates in Montreal and Quebec City. Intégral under our SMB leadership team and Romani stresses that Le Groupe Intégral the market will be serviced by that group, only is “not just an RMR acquisition.” He says the because we want to make sure we have systems, company was attractive to Stanley for a number processes and tools to service that residential/ of reasons, including its expertise in serving the small commercial customer. There is opportuinsurance market. nity there but there’s also a very unique way of “I think our expansion plans are consistent,” delivering those services to those customers and adds Romani. “We are looking at expanding the making sure they get the level of service that depth of our residential/small commercial busithey’re expecting.” ness in the rest of the country and we have been working on that for the first half of the year. We — Neil Sutton

SP&T News • www.sptnews.ca

approached Denis and said, ‘Let me show you what we’re doing right now,’” says Shalaby. Hébert says he immediately saw the possibilities, with a Cloud-based model as the next logical stage of evolution for access control. “I believe that what Feenics is doing is something that represents where the future of access control is going to be,” says Hébert. “Software as a service became a step change for the IT industry — I think it’s going to be one for the security industry in general … It has Denis Hébert shown to be one on the video side, but I think access control is primed for that change as well.” It would be almost a year before the two would formalize the process and bring Hébert on board in an official capacity, but they see the arrangement as both complementary and mutually beneficial — Shalaby with his longstanding experience in security integration combined with Hébert’s high-level managerial Sam Shalaby skills and expertise on the product and manufacturing side. Rather than move to Feenics headquarters in Ottawa, Hébert says he will continue to reside in Texas, helping to steer the company’s U.S. market plans from there. Hébert has worked for some of the largest organizations operating in the security market — and while he may be working on a comparatively smaller scale at Feenics, he says the customer approach is almost identical. “The bottom line is whether or not you are able to build customer relationships and enough trust in the marketplace that people are willing to buy from you,” he says. “I don’t think that’s any different whether you’re big or you’re small.” — Neil Sutton

ADT “master dealer” Alarm Guard growing

ike Chaudhary, CEO of Alarm Guard Security Services, is building a team. Alarm Guard is currently the only company licenced as an ADT “master dealer” in Canada (there is another in the U.S.). In the past year, he has hired former Counterforce employee Sharon Ferguson, former ADT training and recruiting dealer manager Travis MacDonald and Gregg Albacete, formerly with U.S. ADT dealer Defender Direct. The company operates across the country and recently expanded its Montreal operation.

value over the corporate side, but they still get the big name brand of ADT in the background.” “The beauty of our dealer program is we can teach him or her from the ground up,” explains Chaudhary. “We are growing. It’s a learning process. We are a 13-year-old company. We have a lot of energy right

now,” he says. “We want to be the best dealer program running under ADT.” Andy Smith, vice-president of sales, ADT Canada, says he values what Chaudhary and his team are able to bring to the table. “He’s really a true partner in our business. He is what I consider what a dealer partnership should really

be like,” says Smith. “He understands that as he grows, we grow, and vice-versa — as we expand and invest, so does his business and business share. I have the utmost respect for Mike and his entire organization and the team that he continues to build.”

— Neil Sutton

Communicate with your security, access and fire power Mike Chaudhary, Alarm Guard

Chaudhary started in the Canadian security industry as a counter employee for a distributor not long after he emigrated from India in 1997. He quickly learned the ropes and was soon in a managerial position before accepting a role at ADT, recruiting dealers. He formed Alarm Guard in 2003, building his own successful business as an ADT dealer. Chaudhary was granted the master dealer licence last year, providing him the ability to recruit other dealers to ADT under the Alarm Guard program. According to one of Chaudhary’s new-hires, Ferguson, who is responsible for the company’s Western Canada business, approximately a dozen dealers have signed up across the country. “We’re looking to grow it substantially from there,” she says, adding that there is a strong entrepreneurial element to Alarm Guard’s approach. “It’s a unique program. I think the hands-on approach adds

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LINE CARD Applications Logistics company reinforces health and safety with new cameras A logistics company in the U.K. is working with Milestone Systems, BCDVideo and Oncam for a surveillance solution to improve situational awareness. The company, which specializes in surface transportation, freight brokerage, warehousing and distribution, required a solution to help verify compensation claims and to reinforce health and safety policies. The solution combines Milestone XProtect Professional software and BCDVideo storage with Oncam 360° cameras. Security consultant AsPro Security redesigned the site’s video monitoring system. The use of the new technology has reportedly saved the user approximately $65,000 in its first three months. “The ROI of the upgraded video monitoring system has been remarkable,” says AsPro’s Technical Manager, Nick Sergeant.

Calendar Retirement community rolls out situational awareness

U.K. firefighters seek heat with thermal imaging

September 21, 2016 Security Canada Atlantic Moncton, N.B. www.securitycanadaexpo.com September 22, 2016 ADI Expo Vancouver, B.C. www.adiglobal.ca

Continuing care retirement community (CCRC) Garden Spot Village in New Holland, Pa., is implementing situational awareness technology to improve care and service delivery. The facility provides care, nursing and independent living for almost 1,000 residents. The community is replacing its current emergency call system with Situational Awareness and Response Assistant (SARA) from Status Solutions. Channel partner Morefield Communications is providing solution design, implementation and local support. The facility will use SARA to power mobile duress pendants for each resident, as well as pull cords located throughout bathroom facilities. If a resident calls for help, an alert is directed to caregivers which also indicates the source of the alarm. Nurses will also replace their pagers with Apple iPhones that will include specially programmed dashboards controlled by SARA.

September 30, 2016 Anixter Showcase Montreal, Que. www.anixter.ca

The U.K.’s London Fire Brigade comprises 4,853 uniformed firefighters and serves an area covering 1,587 sq.-km. The Fire Brigade selected Scott Safety as its supplier of thermal imaging cameras. The firefighters are now equipped with X380 thermal cameras, enabling them to interpret scenes faster and improve tactical decision-making. Gary Hopkins, Head of Research and Development, London Fire Brigade says, “London Fire Brigade’s investment in thermal imaging cameras is risk critical in providing a robust response to all emergency incidents, and ultimately, aid to a speedier conclusion.”

October 6, 2016 Focus On Government Security Ottawa, Ont. www.focusonseries.ca October 12, 2016 Connected + Toronto, Ont. www.connectedplusshow.com October 13, 2016 Anixter Showcase Toronto, Ont. www.anixter.ca October 17-19, 2016 SecTor Toronto, Ont. www.sector.ca October 19-20, 2016 Security Canada Central Toronto, Ont. www.securitycanadaexpo.com October 19-20, 2016 Securing New Ground New York, N.Y. www.securingnewground.com

Appointments

October 22-26, 2016 CSAA Annual Meeting Marco Island, Fla. www.csaaintl.org

Gordon Frey

Matthew Barnette

• Gordon Frey has been appointed Canadian sales director for IndigoVision. Frey was most recently regional sales manager for Samsung Techwin. • Matthew Barnette has been appointed president of Mercury Security. Previously he served as the president of AMAG Technology.

SP&T News • www.sptnews.ca

Kelly Harris

Chris Albin

• Kelly Harris has joined Monitronics as Chief People Officer (CPO). Harris was previously ADT Director and Lead Human Resources Business Partner. • Chris Albin has joined Panasonic Canada as National Accounts Manager. Albin previously held a senior sales role at IndigoVision.

Ed Pedersen

Nick English

• Bosch Security Systems has named Ed Pedersen vicepresident of sales, security integrator and distributor channel. • Nick English has been promoted to the role of North American sales manager, residential access solutions (RAS) for the Kwikset brand of Spectrum Brands.

October 25, 2016 Anixter Showcase Edmonton, Alta. www.anixter.ca November 16-17, 2016 ISC East New York, N.Y. www.isceast.com December 7, 2016 Focus On Health Care Security Toronto, Ont. www.focusonseries.ca

IHS: Barriers to smart home growth

ccording to a recent research note from IHS Markit analyst Tim Hewitt, lack of awareness is hampering the growth of the smart home market. Hewitt states that the security providers and telecoms have experienced good growth in the North American market, particularly as early adopters take an interest in smart home solutions. However, that growth is not necessarily sustainable and mass market adoption may be more elusive. “The initial uptake of smart home systems by early adopters was in line with expectations, but existing market barriers became more significant, as companies tried to

expand beyond early adopters,” says Hewitt. According to IHS Markit research, the obstacles to mass market growth for smart home products include: • Consumer awareness not growing swiftly • Fragmentation due to closed ecosystems and devices • Device and service reliability issues in some cases due to overly complex systems However, Hewitt points out that there are some potential positive outcomes due to Apple’s entry into the market, helping to grow consumer awareness of connected home products as a whole.

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20 YEARS AND COUNTING

By Kevin Leonard

The push for progress From index cards and pagers that beep to today’s wireless systems, the alarm industry has come a long way

have the luxury of working in a small company that installs, services and monitors its own accounts so I have seen the changes on all sides of the industry. When I first started there were a lot of security systems that had EPROMS which had to be burned with an EPROM burner to program the panel. Many of the systems only had two zones: an instant and a delayed zone. You may have 20 or 30 devices all on one zone. These took a while to troubleshoot. Key switches were around before keypads. We always had a large assortment of numbered keys to match our clients’ systems in

case one got lost or got worn out. Systems often had separate transmitters for monitoring. Some dialers were programmed by placing a set screw at a particular point on the circuit board to program in the stations receiver number and account number. There were even tape dialers with a recorded message that would be sent to the station on alarm. Most monitoring systems used a digital dialer using 4-2 or 3-1 format or had a direct wire that went from the premise to what we called the Christmas tree in the monitoring station. There was a separate module for each customer which had to be manual-

ly reset every time a client opened or closed their premise or tripped the alarm. Codes that were printed on the receiver had to manually be compared to index cards that were then placed into a machine that time stamped the card. We first introduced the computer in the monitoring station in the early 90s. Our technicians’ method of communication was quite different as well. All the trucks had a 2-way radio with a frequency that was shared across all the other businesses on the same tower. You would have to wait until the channel was clear before you could talk to anyone. The techs all had pagers

that would either just beep or give you a number to call. The high-tech wireless communicators and systems of today require technicians to be more knowledgeable on computers and programming and less on the physical skills of running wires and troubleshooting. The one thing that has remained constant is that customers will always appreciate great service. Companies that have been around for the last 20 years have learned that very well. Kevin Leonard is the president and CEO of Huronia Alarm & Fire Security (www.huroniaalarms.com).

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Security Canada Expos, Spring/Summer 2016

CANASA ACROSS CANADA

he Canadian Security Association made its traditional stops in the first half of the year, visiting Vancouver, Ottawa, Quebec and Alberta for a series of expos that gathered end users, integrators, vendors, consultants, experts and stakeholders from across the professional security industry.

Security Canada East (Sécurité Canada Est) took place at the Sheraton Laval this year, in Laval, Que., on April 20.

Setting the scene in Ottawa: Exhibitors engage end users at the Ottawa Conference and Event Centre on June 1.

Fellow attendees in Quebec: Sylvain Major, Alarme Mirabel; Gaetan Bordeleau, ADT Canada; and Maxime Lemieux, Alarme Mirabel.

12 SP&T News • www.sptnews.ca

A busy scene at CANASA’s Security Canada Alberta show, held this year at the River Cree Entertainment Centre, Edmonton, on May 11.

Early attendees in Ottawa were treated to two special sessions from terrorism expert Phil Gurski of Borealis Threat and Risk Consulting and John Hewie, national security officer with Microsoft Canada.

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CANASA UPDATE

By Heather Terrence

20 years of collaboration CANASA and SP&T News have shared the mutual benefits of partnership over the decades

ANASA has been very fortunate to have strong industry and media partners over the years. One partnership which continues to grow stronger is our relationship with SP&T News. Over the past 20 years, SP&T News staff have shown their support by volunteering their time and serving on several CANASA councils and committees, always committed to advancing the industry. They have continuously supported initiatives such as the Innovation Zone, the Dealer’s Choice Awards, CANASA member events and golf tournaments and Security Canada trade shows by promoting, participating, moderating and sourcing relevant content and speakers. They have generously provided CANASA and Security Canada with editorial opportunities and have allocated resources to help produce show guides, buyer’s guides, membership directories and videos — all of which has allowed CANASA to keep costs low in order to provide more value to members. One of my first duties as Executive Director with CANASA was to participate in an interview by SP&T News in December 2015. They made a great first impression and all of my interactions with Neil, Paul and Peter since then have been nothing but collaborative and professional. We were thrilled to renew CANASA’s partnership with SP&T earlier this year, and we are looking forward to working more closely in the future — particularly on initiatives to celebrate CANASA’s 40th anniversary in 2017. Our two organizations together only help to strengthen the incredible industry that we are part of. Congratulations to the entire SP&T team! But don’t just take it from me, here is what past CANASA Presidents & Executive Directors have to say: “SP&T and CANASA have enjoyed a fruitful and collaborative relationship for many years. This is good for both, as well as our members and the general readership. I have no doubt that SP&T will be continuing in their fine tradition of delivering timely and relevant content. There is always something interesting to read in every issue no matter what your position is in the industry. Here is to the next 20 years!” — Ivan Spector, CANASA National President from 1994-1997

14 SP&T News • www.sptnews.ca

CANASA president Richard McMullen (left) with SP&T News publisher Peter Young (centre) and CANASA director of trade shows and events Steve Basnett (right) at a recent Security Canada expo.

“As a National past President and active CANASA member during the past 20 years, I have seen a lot of change within our industry, our association and SP&T magazine. Through all the challenges, CANASA has been very fortunate to have a strong partner in SP&T News. They have become a strong voice for our industry, expanded their readership and always allow CANASA a voice. I truly look forward to each issue, and I can’t wait to see what the next decades bring. Congratulations!” — Kim Caron, CANASA National President from 2004-2007 “I have been involved with the association for many years and I am happy to see that CANASA has evolved to be an inclusive association, as opposed to how it was perceived back in the early years as an exclusive boys’ club. During my time on the board we had the first woman president and implemented fiscal responsibilities at the chapter level and an audit committee to work with the auditors. The work we did as board members while I was serving as the president of the association was made transparent through our partners in media, SP&T. Paul and Peter have always been there to support the events and industry issues we faced across the country such as Bill 88 in Quebec, and false alarm response policies from various jurisdictions. I believe CANASA has become an all-inclusive association in a good position to be the voice of the industry for Canada. Having SP&T as a truly Canadian media outlet helps the association bring information to its members with an understanding of the Canadian market place and its regions.” — Frank Pietrobono, CANASA National President from 2007–2009

“SP&T News has always been a great supporter of CANASA and has always been very grateful for the strong ties between themselves and the association. I remember a time when they hosted a special annual dinner for CANASA’s National Board of Directors to thank them for their support and collaboration efforts. Past Board members will surely remember these special evenings and the great times that they shared with SP&T News staff.” — Jean-Francois Champagne, CANASA Executive Director from 2009-2015 “I’ve had the pleasure of being involved as a volunteer with CANASA since the 1990’s and the privilege of serving as National President from 2011-2013. For the past 20 years, I’ve relied on SP&T News for content that is not available anywhere else, valuable information regarding current events, industry insights and commentary. Neil, Paul, Peter and staff at SP&T have done a great job of remaining relevant and providing on-going support to CANASA and the industry overall. CANASA has seen significant benefit from our long time partnership with SP&T and I wish them continued success for many years to come.” — Don Budden, CANASA National President from 2011–2013 “I have always enjoyed reading SP&T News and learning about the latest developments in our industry. Industry insights; appointments; product and technology previews as well as informative articles continue to be a draw for Canadian security professionals. SP&T News continues to be the source for vendors to showcase electronic security solutions for a unique audience of security practitioners. CANASA has also enjoyed a special relationship with SP&T News over the last 20 years. In fact, the CANASA Update segment continues to provide readers with the latest industry news and information. Keeping members informed and engaged is vital to our success and we appreciate the opportunity to partner with Annex Business Media to do just that.” — Richard McMullen, Current CANASA National President Heather Terrence is the Executive Director of the Canadian Security Association (www.canasa.org).

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LESSONS LEARNED

By Victor Harding

Challenging times In some regards the alarm industry has come a long way, but in others we are still held back

n the scheme of things, 20 years is not a long time. However lots has changed. With alarm technology, there is no doubt that alarm panels have improved enormously. I see this as the biggest improvement of all in the industry. The alarm panel of today can do so much more than the alarm panel of yesterday. Twenty years, ago we were just being introduced to downloadable panels. Now we can communicate over IP or cellular; wireless is infinitely more reliable and more prevalent; you can have remote access to your system to turn the system on or off and control the locks, heat or lights. The alarm panel is also better looking and cheaper. I firmly believe that competition in the equipment end of the industry will continue to give us better and better technology. The next biggest change I see in the industry is the mix of business the average dealer is engaged in. There is much more time being spent by most dealers on selling and installing cameras than 20 years ago when the same dealers were likely engaged in selling and installing alarm systems. In terms of the long term viability of these dealers I am not sure that this is necessarily a good change as it means fewer dealers are building RMR. One thing that has been made clear to me over the last 20 years is how very important and valuable RMR is. Forty years ago, RMR was not such a big deal. Twenty years ago, the industry, and many looking at the industry from outside for investment purposes, started to realize that they had something very valuable with RMR. It recurs every month, is high margin and very sticky. On the plus side of the ledger, and again connected to technology, the technology applied to the

“One thing that has been made clear over the last 20 years is how important RMR is.” monitoring of alarm systems has improved dramatically. Everything is so much more automated for the station operator, the dealers and the customer — all for the better. Response to alarm signals from the authorities has certainly changed. While some will not like the recent move to “verified alarms,” I see it as being a reasonable reaction on the part of the response authorities and frankly inevitable. However I am not sure that monitoring stations across Canada have spent enough time, effort and money on the issue of video monitoring to be able to handle what is coming with verified response. Another thing that I consider overall a positive change — although some of you may disagree — is some of the cablecos and telcos have come into the alarm Industry. It shows us that monitoring RMR is something valuable. These bigger companies advertise for us all, they generally use only the latest technology and in an attempt to make this new division material to the rest of their business they generally are very growth orientated. There are however some other macro issues that in my opinion have not changed for the better over the last 20 years. Firstly I am not sure that the penetration of alarm systems into households has increased nearly as much as forecasted. In Canada my guess is that we are still in the 20-25% penetration range. When you compare this to high-speed Internet, alarm systems are a laggard. Secondly, there is significantly less competition in Canada amongst the national players which may not seem important, but it is.

There are fewer big buyers of accounts and fewer national dealer programs. Twenty years ago we had VOXCOM, Protectron, Microtec, ADT, SecurTek and Counterforce. Now there are just three left. We need more choice at this level. Finally and most importantly in the last 20 years, there has been very little change in Canada in the whole area of the financing of alarm companies. Our banking system is

an oligopoly controlled by five or six players who have shown little or no interest in looking at alarm RMR as a valuable asset to lend against. This is not the case in the U.S. This, quite frankly, is an embarrassment to me. In fact I am working with one of the big banks to change this. So the alarm industry in Canada has shown great progress in some areas and perhaps has taken a step backwards in others. Victor Harding is the principal of Harding Security Services (victor@hardingsecurity.ca).

@SecurityEd • August/September 2016 17

CAMERA CORNER

By Colin Bodbyl

What the future may bring While the last 20 years have seen massive leaps forward in surveillance, the next 20 may be even more surprising

ith SP&T turning 20 this year, it is amazing to look back and see how much the industry has evolved since the first issue was published. IP cameras did not even exist 20 years ago, but today they dominate the industry. With the pace of innovation only speeding up, it’s difficult to imagine what the industry will look like 20 years from now. Most camera systems today have a maximum lifespan of five to 10 years. The rate at which these systems are becoming obsolete is only accelerating as new technology is constantly being introduced.

While most of us expect resolution, compression and low-light performance to improve in the years to come, these are only simple features. The exciting changes in video surveillance will not be improvements on existing features, but rather what will become possible because of these advancements. Wireless technology in the video surveillance space is still in its infancy, but in other markets, wireless usage far exceeds hardwired connections. There are hundreds of millions of Internet-enabled smart phones in North America and there is no doubt the technology works. The first iPhone was

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released less than a decade ago and today, consumers spend more time accessing the Internet through mobile devices than desktop. As costs come down, video surveillance cameras will not have to rely on wired network connections. Whether the cameras stream back to an Internet-connected head end or directly to the mobile network, there will no longer be a need for hardwired connections. One consequence of video surveillance going wireless is that HD over analogue will become obsolete. HD over analogue is the most cost effective method for upgrading old analogue systems to HD. While HD over analogue is capturing a large part of the market today, the technology is critically flawed and will ultimately prove to be nothing more than a flash in the pan. In a future where everything will be connected through the Internet of Things (and in most cases, wirelessly), there will be no place for HD over analogue. Cloud video storage has struggled to gain the support of integrators. The main reasons for its slow adoption are directly related to bandwidth costs. While bandwidth will inevitably become less expensive, video compression techniques will also become more effective. The combined evolution of bandwidth and compression will make Cloud storage not only cost effective, but a cheaper option than using local storage. Cameras will have built-in drives for redundancy, should a network failure occur, but Cloud storage or large offsite data centres will become the primary means of storing video surveillance footage. Better analytics will also reduce bandwidth and storage requirements, but that doesn’t scratch the surface of what video analytics will be able to do 20 years from now.

Analytics can already distinguish between race, gender and age with a relatively good level of accuracy. Analytics will ultimately be able to identify specific people in a scene. Technology will allow authorities to locate missing children or suspects anytime they appear on camera. That same technology will allow advertisers to market directly to passersby based not only on their gender, but also on their Internet history and daily activity. Virtual reality is yet to be adopted by the video surveillance industry, but it will happen soon. Virtual reality will become commonplace in the security space. Guards will no longer roam sites risking their own safety. Instead, monitoring station operators will wear virtual reality headsets and immerse themselves in the sites that they monitor. Responding to incidents will become a quick click to the site of the alarm where operators would explore the scene virtually from the safety of a monitoring station thousands of miles away. It might seem preposterous, but at the rate technology is evolving nearly anything could happen in the decades to come. Even by examining today’s most popular technologies it is difficult to predict what the next disruptive product will be and how it will impact our industry in the future. Twenty years ago we could never have predicted multi megapixel cameras accessible from touch screen smart phones anywhere in the world. With the pace of innovation today, the only guarantee is that the next 20 years are going to change our industry in ways we could never have imagined. Colin Bodbyl is the director of technology for UCIT Online (www. ucitonline.com).

Anniversary Issue

Change Management

SP&T News asked leaders from some of the top security equipment producers and providers to share their thoughts on the evolution of the industry, how their customers’ needs have shifted over time, and any special memories they have of SP&T News over the years.

Tannis Weinstein President and country manager, ASSA ABLOY Canada Over the past 20 years the security industry has become significantly more complex. Back then, there was a simple paradigm of mechanical solutions and access control. Today, there is a complete convergence of the two with a broad range of solutions in between, enabling access control in more places and more applications than ever before. I believe this shift is a direct result of the speed at which innovation now happens and how our world has embraced technology. This is an exciting time to be involved in the security industry. If it weren’t for SP&T keeping its finger on the pulse of our industry, informing readers of trends, identifying customer challenges and showcasing product solutions, our industry knowledge would not be so rich. On behalf of ASSA ABLOY, I’d like to say congratulations to SP&T News on your 20th anniversary and thank you for continually highlighting the important developments in our industry.

Norbert Artur Canadian national sales manager, Aiphone Corp. One of the bigger developments in security best practices over the past 20 years has been a focus on hardening entries to facilities ranging from schools to office buildings. Very often criminals, including active shooters, enter a building the

20 SP&T News • www.sptnews.ca

same way most of us do — through the front door. Canada has avoided many of the violent shootings experienced in the U.S., but Canadians are not immune. We can control this type of event. All doors need to be locked and video intercoms used to allow employees to see and speak with visitors before allowing access. Visitor management systems confirm identities and maintain a record of who enters and exits the buildings. Other systems and CPTED rules can also play roles. These basics are being widely adopted throughout the country.

Dave Ella Vice-president of product marketing, AMAG Technology I first moved into the security industry from IT in the very late 1990’s. My immediate impression was that the security industry was 10 years behind in the level of technology being deployed, and in the discussions we were holding around the topic of inter-operability and integration. It was difficult to hold a conversation about software integration as very few people understood what that was. The idea of an SDK or API was quite alien to the industry at that time. Integrations used inputs and outputs — or serial or modem communications. Inputs and outputs are still useful today,

but the industry has caught up and security systems are now essentially an IT product.

Dean Drako President and CEO, Eagle Eye Networks Cloud technology is transforming the way businesses access surveillance video and system status. Cloud adoption has been driven by technology factors such as flexible storage capacity, off-site r e d u n d a n c y, and improved multi-site integration. The Cloud is also shifting business models across the industry, bringing financial benefits from the economies of scale of a multitenant platform. Businesses are moving to subscription services so their physical security systems will scale and evolve directly with their business. In turn, physical security integrators are gradually transitioning to recurring revenue models for a stronger alignment with their customers.

Fredrik Nilsson VP, Americas, Axis Communications The first time I met with SP&T News was in the Summer of 2004 while I was traveling through Canada to better understand the market and what Axis, as a company, needed to do to succeed. I had lunch with Paul Grossinger [then editor, now group publisher] and Peter

Young [then advertising manager, now publisher] in Toronto and truly enjoyed the conversation and the in-depth knowledge they shared. I took many of their recommendations to heart. I have enjoyed the longstanding relationship with SP&T News, and together we’ve spent a lot of effort educating the Canadian market. The 20th anniversary is very special as the network camera also celebrates 20 years in September. Happy 20th Anniversary, SP&T News!

Jeffrey He President, Hikvision USA and Hikvision Canada The video surveillance industry in Canada has experienced many positive changes. Technological improvements in image resolution, video transmission compression, on-board analytics, and lighting features have given end-users a superior video surveillance experience. Due to the rise of IP cameras, a strong convergence of physical and IT security has occurred. In the past, dealers would negotiate with a physical security manager only. Today, that has changed to also include IT staff, since concerns about bandwidth and network security are paramount.

Jacquelyn Hall-Davies Vice-president of sales, Canada, Bosch Security Systems When I first entered the industry, video was still being recorded to VCRs and companies were trying

Pierre Racz President, CEO and founder, Genetec In 1996, Internet protocol (IP) networks began to have a profound impact on the physical security industry, which was primarily point-to-point analogue video. These new topologies included: point-to-multi-

Jeremy Weese Senior vice-president and Chief Operating Officer, Senstar Over the past two decades the security industry has transformed in many ways but one of the most notable changes is the simplification of technology. Whereas security products used to be complex and specialized to install and manage, they have become more accessible and easier to use. This trend, combined with more competitive price points, means that security technologies can be deployed in many more applications than in the past. At the same time, the security requirements of customers are more sophisticated than before. More and more customers are looking for holistic and integrated solutions using multiple technologies that work together seamlessly and effectively

CE Canada leader, Honeywell Security & Fire North America Two decades ago, security professionals were excited about offering their customers more zone capabilities and outlets for conventional alarm panels. Today, they are looking at an advent of new technologies including wireless communication platforms such as IP, Wi-Fi, Bluetooth, and Z-Wave. But the real reason behind the industry’s facelift is a shift in customer needs and expectations as result of the rise of the IoT. Customers are embracing DIY and pushing manufacturers to rethink their offerings.

Jean-Pierre Lapointe

point inter-organizational sharing of video, federation (accessing and sharing video data across multiple locations and networks) and unification (combining many different IP security systems into a single management interface). We were able to realize greater retention periods for captured video data, as compression standards evolved from H.261 up to today’s H.265 formats. Storage went from several days to 30 days, and currently trends at 730 days (hosted on-premises, in the Cloud, or via hybrid storage). IP security systems scale to support 10s to 1,000s and up to millions of cameras — previously inconceivable with analogue. Availability and reliability of IP security systems can be supported by remote command and control and diagnostic health monitoring features, where analogue systems were often hindered by unusable or broken cameras. Along with digital watermarking, encryption and automatic redaction to address privacy concerns in an increasingly “on-camera” environment, IP helped us network, share, store, analyze and protect security video and systems in ways never possible with analogue.

BRATIN LE

to solve the problem of changing tapes without having a person present. Integration was never a topic, as all technology was proprietary and there were no industry standards. Now, with the rapid adoption of networked security technology, we’re able to integrate multiple pieces together for a more complete system. Rarely do we look at systems as purely video or strictly intrusion. We’re looking at how we can connect the IP cameras to the alarm panel, while bringing in access control and communications to create a fully-integrated security solution that solves the user’s security and communications pain points.

BRATIN LE

YEA RS to protect staff, property and critlike trying to Y R S the needle ical assets from both physical and E A find cyber threats. For example, more in a haystack. Even organizations are incorporating if the right tape was discovered, it video, analytics and physical sensors was quite common to learn that into a common security system. someone had forgotten to switch out the tape and no video had been recorded. Today those same Scott Sieracki security managers have both live CEO, Viscount Systems video and terabytes of recorded In the last 20 years, our industry has video from thousands of locations undergone a complete sea change available within seconds. Advanced from analogue cameras and pananalytics also index video, enabling el-based access control to a whole investigators to pinpoint events host of network — and mobile-envery quickly and reduce investigaabled security devices that not only tion times from several days to just protect, but minutes. also preempt. I Another key trend has been remember sevthe emergence of software-based eral years ago, solutions. While historically, the VoIP was even industry has been categorized as difficult to conhardware-based, customers are inceptualize in creasingly focused on ease of use the telephone and interoperability. entry sector. Now, we take for Looking ahead, I remain very granted just how much these conbullish on the overall industry. cepts have made our communities Cloud storage and video and data safer and our lives more convenient. analytics are making video a core The Internet of Things (IoT) is the component of corporate and IT culmination of a generation’s worth strategies, while faster processors, of growth in empowered devices, better compression and higher-caand moving forward, the hardenpacity networks are resulting in ing of cyber security defences will new opportunities for innovation. be critical in protecting the investments and technological innovations that we’ve all worked hard to Mark Falbo put forth. President, Mircom Group of Companies The challenges and escalating In Mircom’s 25 years in the secuphysical and logical threats that face rity and life safety industry, there communities in next 20 years will has been dramatic change driven by be monumentally more complex constant innovation in technology. than the last 20, but I am confident While relays that the industry’s best days are yet and mechanto come as we embrace Web-enical systems abled technology and build resilused to be the ience through true ingenuity. standard, today’s systems are based on Peter Strom sophisticated President and CEO, March Networks firmware and software. Panels have I have been fortunate to spend the become more complex, requiring past 20 years in the security industry significantly more memory and and have witnessed several defining power than the average household technology trends. One of the most computer. We produce some of the significant has been the evolution many complex building technolofrom analogue gies that are emerging with the “Into digital to ternet of Things.” IP video. Years Mircom has been working tireago, I would lessly to create one platform that visit a leading manages all security and life safety bank or retailer aspects of a building, from access and find invescontrol to fire alarm systems. The tigators sifting result we’re striving toward is an through mountains of VCR tapes integrated system. looking for a specific event. It was @SecurityEd • August/September 2016 21

Anniversary Issue

THE FUTURE IS NOW

P&T News gathered a group of experts who have worked in the field of professional security for long enough to see it go through several transitions, whether it’s analogue to IP (or even VCRs before that), the shift to a more IT-centric customer and even the recent “drone invasion” at trade shows. In many respects, we’re living in a future that seemed almost impossible a decade or two ago, and the industry has changed irrevocably — mostly for the better, but not in every case. Our panel of experts includes: Bob Hoevenaars, president of Alarmtech Security Systems; Antoinette Modica, general manager, Tech Systems Canada; Richard McMullen, partner, security solutions, FCi and current president of the Canadian Security Association; Danny Zavaglia, security and fire sales manager, Johnson Controls Canada; Peter Dyk, director, engineering and product management, Tyco Integrated Fire and Security; and Peter Garnham, president, PG Security Associates, who joined at the mid-point

of the conversation. Collectively, they reflect the roots of the industry, some of the more pressing issues that are facing us today, the fundamentals that never truly go away, and compare a world where video surveillance was once the exception and now — with a smart phone in every pocket — has become the rule. SP&T: Have you had any “future shock” moments where you’ve realized that a technology has actually come into being and changed the industry forever? Richard McMullen: To me, it’s the facial recognition. Tying that piece to the video from the physical security side, but also from a marketing and “cool” factor. That’s the future part for me that still amazes me. I think once that moves forward and is adopted in a Richard McMullen, FCi

more global way… Look at the threats and the risks that society faces today where security can really help. If you can engage that technology, I think it goes a long way. Danny Zavaglia: Security cameras used to be just for security. Everybody’s adapted cameras now for point-of-sale or health and safety. People are also starting to use more video analytics for plant manufacturing processes. You want to make sure that all the products are coming down the line and watching your employees on the line to make sure they’re not getDanny Zavaglia, Johnting hurt, or if they did get son Controls Canada hurt, what was the cause? It’s gone from being strictly in the security world to health and safety, to commercial products. It’s also for monitoring people’s spending habits in stores.

HISTORY LESSONS 1996 • October 1996, first issue of SP&T News published • SecurityLink acquires Romex Security Systems • Guardall SMC launches monitoring division • First Canadian CPTED conference held in Calgary

1997 • Nortel spins off security division • Installation Quality (IQ) Certification

22 SP&T News • www.sptnews.ca

Program established • C&K Systems opens California HQ • CANASA teams up with CABA for home automation theme at SCC show

1998 • CANASA establishes Dealer’s Choice Awards • CANASA launches Installation Quality (IQ) Certification Program • ADEMCO opens Canadian office in Toronto • Manitoba Telecom acquires AAA Alarms

• Canadian manufacturer Secutron joins DSC Group • Honeywell acquires Westinghouse Security Electronics • Voxcom teams up with BC Hydro, Canadian Airlines for home security package • The Association of Ontario Locksmiths turns 25

monitoring customers • Tri-Ed expands systems group in Western Canada • Ademco Group Canada forms regional technical group • Fears over Y2K impact reach crescendo

1999

• PIPEDA privacy legislation becomes law • Honeywell acquires ADEMCO Security Group • HID acquired by ASSA ABLOY • Fire-Lite expands Toronto operations

• Pittway acquires Northern Computers • Microtec first company to accumulate 100,000 Canadian

2000

PD: I think they’re calling that the democratization of the Internet. You’re seeing all those benefits. There are things that are free, there are things that are available and popular, and those are the things that people are using today. It’s a self-fulfilling cycle. But because of that, all these players have to provide all of these applications for free, which benefits all the end users. RM: It’s tough to get that marketing strategy right as well. I remember in my Honeywell days, we had home automation back in the late 90s. I re-

RM: I don’t know that there’s been a growth spurt but I think there’s been a lot of buzz. But how do you turn that into a business, right? How do you take that great next idea, that app, and actually put some commercial value to it? Whether I’m a multi-national corporation or a small independent business, I think that’s going to be a challenge. Things have sped up because of the consumer market — the Internet of Things has continued to deploy. I’m from a generation where we didn’t have any of this technology when I was growing up. For young people, it’s second nature for them. They just assume that it’s there. PD: Millennials are expecting it to be free and that it works really well. I think those are the challenges that we have. If you take a look at biometrics companies, how many have you seen come and go? Do you jump on the bandwagon or not? If they don’t hit the point at which they’re inexpensive enough to displace the current technology, then they’re too expensive. Peter Dyk, Tyco

RM: It also speaks to the Integrated Fire & point of the alarm panels Security

2001

2002

• Interlogix acquires OsbourneHoffman assets • Tyco purchases Cambridge Protection Industries for US$1B • DSC Group acquired by Tyco • Ingersoll Rand acquires Kryptonite Corp. for US$27M • Planned merger between March Networks and Mitel Networks cancelled • HID Corp. acquires Motorola’s RFID business, Indala • Terrorist attacks of 9/11 change the course of professional security

• Diebold acquires Mosler Canada • Tyco acquires CIIT Holdings • GE acquires Interlogix for US$777M • Extreme CCTV goes public • CANASA marks 25th anniversary with Ronnie Hawkins concert

2003 • Leviton acquires OnQ • Edwards purchases IDenticam Systems • Brink’s considers Canadian expansion • Honeywell acquires Gamewell • CATA Alliance and CANASA team up for industry study

CE Bob Hoevenaars: I would agree with that about the smart phone. The way we can access video and security on a residential basis — that just wasn’t available in the past. That’s probably been the biggest thing. And it’s been fairly recent and with quick adoption, too.

SP&T: Has there been a growth spurt in technology in the last two or three years?

Antoinette Modica: To that point, never imaging so quickly consumer products have evolved to security… The technology of using your phone, being somewhere on a beach and being able to monitor your premises. And you don’t need to have big storage anymore, because it’s somewhere out there in the Cloud. Is this real? It’s real because it’s happening. I would never have imagined that 10 years [ago], Antoinette Modica, even five years, it would Tech Systems Canada have happened so quickly.

member doing a presentation to the Homebuilders’ Association. They had it on slides, in those days, that you could put it on a projector. I think back to those presentations and [compare them] to today’s marketplace and people are using those things. Whether it’s a smart lock or turning on your lighting… managing all of those things. Although I kind of saw it coming, I’m surprised that it’s finally here.

BRATIN LE

Peter Dyk: Adding on to that is the ease of which somebody, just pulling out their phone, can have an application. They can see that CCTV system or access control. When you think back 10 years ago and how it’s this easy now. It’s pretty simple now to do that.

BRATIN LE

YEA RS back in the day. They weren’t Y R S that’s someas reliable.E IAthink thing that the marketplace has demonstrated. Unless this stuff is really going to work, the marketplace isn’t going to accept it. DZ: In the earlier days, the panels were bigger, it was all relay-logic’d and there was a lot more wiring. Nowadays our panels are being condensed. It’s a smart chip on a board inside a small panel and it’s CAT6 cable going out and doing everything. As long as there’s an app for it, the millennials are going to love it. BH: I think the tipping point has been the amount of processing power that they can put into a programmable processor. They can put that into almost anything and create things that we’re seeing today. If they take that technology and put it into biometric readers and stuff like that, hopefully the pricepoint goes down and reliability goes up. I think those are the things that we’re starting to see happen on a basis that makes it inexpensive. AM: So is there new technology coming forward quicker, faster? I think the technology is there — it’s just being improved. It’s going faster or there’s another feature added to it. You look at it and say, “Wow, I would never have imaged that would have happened so quickly.” SP&T: Are there any curveballs customers have thrown you in terms of their expectations? DZ: I like to say, a lot of our customers watch too much CSI. “If they can do it on TV, why can’t you do it?” AM: Yes, but they say it can be done now. We’ve hit the CSI [standard], I think. When we heard

2005

• UTC purchases Chubb for US$1B • Massive blackout on Aug. 14 tests emergency plans • ISC East returns to NYC

2004 • IndigoVision opens Canadian office • Honeywell acquires Silent Witness • Stanley Works purchases Frisco Bay for US$45.3M • Canadian Alarm and Security Assoc. becomes Canadian Security Assoc. • Voxcom goes private • Honeywell sells monitoring business to private equity firm • Honeywell acquires Toronto-based Edgelinx Systems

• GE acquires Edwards Systems Technology • Tyco sells Tri-Ed Distribution to investor group • Axis Communications opens Canadian office • Legrand acquires On-Q • UTC acquires Lenel for US$400M

2006 • Paradox sells Centaur to CDV • DSC launches POWERSERIES at ISC West • ASSA ABLOY forms HID Global • Bosch acquires Telex Communications

@SecurityEd • August/September 2016 23

Anniversary Issue

RM: I think that’s going to be a big trend. If I’ve got a campus or a large facility, I don’t have to physically walk from one part of the warehouse to the other. I can potentially, from a remote area, send out a drone and watch that video remotely. I think remote video monitoring is still in its infancy. I don’t think the industry or the consumer market has figured out how to do that effectively yet. PD: A few years ago we saw robots who could learn where to go in a warehouse and replace somebody who would walk through it. But that never really took off. I’m not sure how the drone thing will work. Maybe drones are lower cost. RM: But if you look at a large campus and an alarm has gone off on one of the out buildings, potentially I could send my drone over and investigate. PD: Absolutely, there are autonomous systems that can do that. RM: I’ve seen beams and outdoor motions and some of it works and some of it doesn’t. I don’t think we’ve quite reached the consumer yet with something that’s foolproof. Just as the old alarm panels weren’t as reliable. PD: Those types of solutions are terrible from a monitoring station perspective. If something goes into alarm too many times people start ignoring it, whether it’s the monitoring station or whether somebody has their own access control

• Bell Canada launches (then cancels) home monitoring service • CANASA celebrates 30th anniversary • IBM debuts at ISC West • Honeywell to acquire Burtek • Kenneth Mitchell hired as CANASA executive director • Monitronics expands Canadian business • Pelco acquired by Schneider for US$1.5B • Integrator of the Year: Unisys Canada • Bosch acquires Extreme CCTV

24 SP&T News • www.sptnews.ca

BH: And they can afford it. They’re willing to spend a little bit more money. But taking technology like that down a few tiers — that’s the hard part — bringing analytics into the mom and pop store. Is it ever going to happen? DZ: How do we make it affordable? PD: It will happen, I think. It’s just a matter of processing power and getting more artificial intelligence processing in it that can make the decisions that you need. But false alarm processing rates are the thing that are going to make it or break it. RM: If you look at the quality of the technology: some of the megapixel cameras and 4K and beyond, the resolution is just amazing. You can cover a bigger space a lot more effectively. So you do kind of have that “CSI” benefit. I can drill in after the fact; I can take advantage of some of that technology. I think that’s a thing I’ve seen over the last few years, especially. Whether you’re doing a stadium or a challenging environment — applying that kind of technology to it, you need fewer deployments of cameras, fewer TB of storage. It’s impressive to see that.

2008 • ADT purchases Intercon Security for US$187M • Axis, Bosch and Sony form ONVIF standards body • Stanley acquires Ottawa-based Xmark • Integrator of C F Fear the Year: KM Enterprise Systems Security Products and Technology News

V.12 I.4 MAY 2008

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isco has announced two IP cameras and an access control system as part of its Cisco Connected Physical Security product portfolio, intended to “ease the convergence of Information Technology and physical security by allowing customers to integrate with existing physical security systems and IT infrastructures.” The cameras are the first of what the company says will be a whole line it plans to introduce over the next several years. “We’re excited about the line and we will be adding to it over the next year and a half,” says Pete Jankowski, Chief Technology Officer for Cisco’s physical security business unit. “We support other cameras but we thought it would be nice to put some Cisco secret sauce inside the camera and it’s more network friendly with a more secure endpoint. That was really what we were driv-

ing for with our cameras.” Cisco’s new high-definition and standard-definition IP camera uses the H.264 standard for video compression and a high-speed imager that captures video up to 1920 x 1080 at 30 frames a second. The Cisco HD IP camera has an optional highspeed DSP completely dedicated for intelligent video functions such as video analytics. The Cisco Standard Definition (SD) IP Camera is available either as a wired Power-over-Ethernet (POE) or Continued on p.8

and

Loathing

in parking lots Spending to much on technology and not enough on planning is the wrong approach.

Photo hoto by: Greg Teckles

2007

DZ: Where you see a lot of that advanced technology is in the casino world. When you look at their processing power, their facial analytics, they’re staying ahead of the curve because they have to. There’s a lot of cash money being exchanged, so they need to be ahead of the curve when it comes to analytics.

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Page 50

irstService Corp., which operates under the Intercon Security brand in Canada, said April 14 that it has agreed to sell its security division to ADT for US$187 US$18 million. The Th deal has been approved by the board members of both companies and is awaiting regucompa latory approval. Frank Fra Brewer, president and CEO of FirstService says the acquisition acqu s t o was a necessary step for the company to realize its c growth potential. In a video that p was relea released to FirstService staff and customers, Brewer says the custo industry “has not been able to deliver high level security integration on a grand scale.” In an interview with SP&T News, Brewer said, “There’s a void in that portion of the market. Customers are looking for a high level of systems integration, whether it be for IP products or complex products, but they’re Continued on p.10

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system. Too many false alarms are not good. You really have to have a reliable method of detection to really push that technology along.

2009

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BH: How about taking that technology down to our lowly PIR motion detector, which has been around for probably over 30 years. It’s never changed. They don’t break… But they don’t necessarily detect an animal from a person as well as they should. They certainly could be improved. Perhaps video technology in a motion detector is the way to go in the future on that side of things. PD: There are products out there today that use video to be like a motion detector or for people counting, but you’re right on. AM: One of the comments I wanted to make outside of technology, I never would have expected the amount of privacy that’s been taken away from everybody. If you think back 20 years ago, your picture, your face… that was you. But today, with cameras situated in all the cities and buildings, it’s very easy now to be exposed. Innocent or not, your privacy has been, let’s say, compromised. I would never have imagined that in a country such as Canada. We take a lot of pride in keeping our identity to ourselves. But with Facebook and cameras, it’s really taken part of you as an individual. You are exposed. RM: The RCMP, I think in Langley, B.C., wanted to put in some street cameras. They were having some street crime and they thought deploying some video would be an effective tool. So they went ahead and did this and the privacy commissioner in B.C. said, no you can’t have that because it’s going to [affect] people’s privacy. This was probably 15 years ago, but that barrier moved aside. DZ: But now there’s the creation of that false sense of security because now it’s just a camera watching me, not an actual person. So if we’re

• Honeywell scores perimeter contract for Vancouver 2010 Games • Integrator of the Year: Bulldog Fire & Security • JF Champagne appointed CANASA executive director

2010 • GE Security in Canada becomes Chubb Edwards • IMS Research: Megapixel/HD will be half IP market by 2014 • Securtek acquires Maximum Monitoring • Monitronics moves to broker model in Canada • Integrator of the Year: Canadian Natural Resources

• SIA, ISC East announce “Security Week” in NYC

2011 • Rogers launches Smart Home Monitoring • Security Integrator of the Year: Contava • Tyco splits into three businesses • Ingram Micro expands physical T security division • Ottawa-based March Networks acquired by Infinova Security Products and Technology News

www

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Mario Coutino, Vice-President of Stadium Operations and Security with the Toronto Blue Jays at Rogers Centre. The stadium will now be monitored by HD video surveillance cameras from Vancouver-based Avigilon.

V.15 I.7 AUGUST 2011

A network like no other Jennifer Brown says goodbye to the and takes on new security industry challenges. p.4

Lessons learned Victor Harding on how to make the most of your alarm business. Sometimes accounts are not the be all and end all. p.16

Q&A with Bosch’s Barry Luz

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about the technology that’s coming out and read about stuff at trade shows… Who would have thought a drone would come in and just take over security?

oronto’s Rogers Centre is putting a new HD surveillance system to work in an effort to provide better coverage of the sports and entertainment venue’s 50,000 seats using cameras that provide high definition images and lower installation and management costs — and it’s already paying dividends. The images provided by HD video at the Toronto landmark stadium have proven to be as clear as they were in trial demos, says Mario Coutinho, Vice-President of Stadium Operations

and Security with the Toronto Blue Jays Baseball Club and Rogers Centre. “It’s unbelievable,” says Coutinho. “A couple of weeks ago we had an incident on the 500 level where someone had reached into a purse and stolen someone’s wallet. They took the cash and put the wallet back in. We got the call and were able to pick up the camera footage that was recorded of the 2,000 seats in the six sections in that area and could see the whole incident from start to finish.” That footage gathered was handed over to police. Continued on p.6

p. 23

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Peter Garnham: I’ve been in the security industry for 42 years. I was thinking about this during my long drive in today. I started in 1974 with Dominion Electrical Protection, which became

CE [Peter Garnham joins the conversation]

RM: It’s about deterrence — sometimes modifying people’s behaviour. If I see a camera, maybe I’m going to be less likely to do something inappropriate. Those types of things I think are positive effects. But there’s still some challenges around it, right? Who’s watching it? Who’s got access to it? I remember with some of the first recording devices, people were afraid that [it could] be exported. Security officers are watching it. “I don’t want to see this on the six o’clock news.” Now I can take my smartphone and record that right off the screen. I don’t have to export it; I can make my own.

BRATIN LE

deploying drones to do video surveillance and there’s an incident, well, by the time I dispatch there could be a serious crime. Yeah, it’s great, we’ve got cameras and we’re watching everything but where has our security gone? Is this little bubble on the ceiling protecting me?

ADT. It wasn’t by design — it was an opportunity, so I grabbed the opportunity. The interesting thing is, they parked me in a room not dissimilar to this and gave me some binders and said, “Start reading.” So I started reading. They had to wake me up, because it was pretty boring stuff. But I got the opportunity to drink the Kool-Aid. The Kool-Aid for me was going up to the monitoring station on their Peter Garnham, PG third floor and seeing a guy Security Associates with .38 on his hip and another guy with a .38 on his hip, and somebody yelling “Fire! Fire! Fire!” A fire signal was coming in and everything sort of gelled at that point. In those days, security was fascinating. It was in the days of James Bond. The cool thing was, I could walk into anybody’s office anywhere and get an audience with the owner or president of the business. You could walk into a 25,000 sq. ft. home on the Bridal Path with a $25,000 or $50,000 security system installed and not even see its presence. When you look at the competency of the technicans — their ability to work within a closed structure and in-

BRATIN LE

YEA RS

E A— R Sit was amazing. stall things For me, that was the start. I felt like I was changing the world, one alarm system at a time. That was 1974 and onwards, but then things changed. Today, security is so different. Gone is that feeling, from my perspective, that you’re changing the world, that your accomplishing something. [Changing] from being the provider of an essential service to selling commodities. That’s a major change in this business. Going forward, your expectation is that you’re going to see more of the same. That was my initial entry point into the alarm industry. [It’s been] 42 years and I’ve enjoyed every step of the way. SP&T: Where can we say the industry has been a beacon? What has been its positive influence over the last 20 years? PG: I would say that the technology advancement of products. If you go back to the late 70s, early 80s, the quality of the equipment wasn’t very good. I would go and see somebody with a few motion sensors or whatever and they would say, “Come and see me in a year.” Back then, there were no early adopters. What’s happened within the industry today is there’s been more

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A guided tour of the growing Vancouver-based surveillance company p.28

Q&A with Wil VandeWiel DORMA Americas president discusses RCI and European style p.38

p.36 Da Mao, the Toronto Zoo’s male panda, enjoys a snack under the watchful gaze of one of the 18 Pelco IP cameras installed throughout the enclosure

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By Neil Sutton wo new additions to the Toronto Zoo will be seen by millions of visitors during their five-year stay but they will also be watched closely by a sophisticated security system. Giant pandas Shun11:42 and Da L_L5100iOSCNA_D_STPBANNER_Layout 1 Er 6/12/13 AMMao Pagehave 1

taken up residence in Toronto for the next five years thanks to an agreement between the Canadian and Chinese governments. It’s the first time the zoo has hosted pandas since 1985. Continued on p.6

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26 SP&T News • www.sptnews.ca

BRATIN LE

EXPERIENCE THE

SYSTEM

YEA RS

BRATIN LE

SEE OUR AD ON PG. 2

Security Products and Technology News

Serving Installers, Dealers and Integrators Across Canada

• PPM acquired by Toronto equity firm (later rolled into Resolver) • Canon purchases Axis Communications for US$2.8 billion • Phybridge acquires NVT • BlackBerry buys mass notification firm AtHoc • Nice divests physical security business • Kaba and Dorma agree to merge • Integrator of the Year: Paladin Security • Securitas acquires Diebold’s North American electronic security business

BRATIN LE

YEA RS

BRATIN LE

• Rutherford Controls sold to Dorma • Ingersoll Rand spins off security business • Nortek acquires

• 4K cameras dominate ISC West • Canon acquires Milestone Systems • ADT acquires Reliance Protectron, doubling Canadian presence • Anixter purchases Tri-Ed for US$420M • Axis Canada launches professional services group • Integrator of the Year: Habtech

BRATIN LE

YEA RS

Security Products and Technology News

2013

• CANASA appoints new executive director, Heather Terrence • JCI and Tyco announce merger plans and Irish HQ • ADT to merge How long does with Protection1 this stuff last? through Apollo ASG deal worth US$7 billion • Honeywell purchases Videofied business for $US123 million • Ottawa-based Senstar buys Canadian analytics firm Aimetis • SP&T’s inaugural Top 10 Under 40 issue G

2014

2015

2016

• SIA reveals new look and logo • iView Systems turns 10 • CANASA launches Canadian Accredited Security Contractor program • Security Integrator of the Year: Cobra Integrated Systems • FLIR acquires Lorex/Digimerge

• CANASA launches alarm bylaw database • Kaba acquires Keyscan

2GIG • Avigilon acquires access control firm Red Cloud • CANASA announces new Ottawa conference • Integrator of the Year: Marcomm Systems Group • Axis enters access control market

PG: If I can just add to that, I travel across the country and I do a lot of training. If I had 1,000 people in training rooms last year, I would pick a number of about five per cent of those attendees were network savvy. That’s the reality. I’m sure if we polled this room right now, there’s a lack of understanding, there’s a lack of ability to work with networks and they’re a fact of life. We have to thank Apple. Probably the single biggest thing that’s been able to spur our industry on is the iPhone and the iPad and our ability to integrate with those devices. An understanding of networks is a critical thing for our industry.

2012

PD: Wireless networks… That’s the next vulnerability.

BH: I think we’ve come a long way with the re-

DZ: Going back to what we’ve got right, I think with the security industry, we’ve been able to adapt. The technology now and the integrations to HR systems like PeopleSoft, having a centralized database… So if someone new joins the organization, it goes into one system, it goes through the Cloud and spits out into 15 different systems, whether it’s the security system, the HR system. We’ve been able to adapt and integrate to a lot of these systems. Now it’s all about ease of use. We haven’t said, we’re our own little island and we’re not going to communicate with everybody else or play nice in the sandbox. We’re willing to work with everybody else. But on the flip side, it’s also a bad thing. It’s a two-way street because now it’s who has access to that system? We have to be careful of what we wish for in technology. As we want the better technology, it opens up privacy issues.

RM: We’ve got a lot of things right. Like Peter, I started working in a monitoring station with old school technology that wasn’t reliable. When motions were first introduced, people were hesitant. But we’ve advanced the technology. I think the personnel component — back in those early days, there was a professionalism, there was a pride in workmanship and the folks at those things — whether it was installation, monitoring, sales — were subject matter experts. I think we’ve kind of lost that. I think we’ve become too much of a commodity.

PD: Today’s wireless technology, the latest designs that are now out there are bi-directional communication. You can tell on the contact. It will tell you how well the receiver is receiving the signal from the contact. You can increase or decrease the signal to save battery life. These are sophisticated pieces of equipment. They’re really taking time to make sure they get it right. So that’s a whole new level in wireless technology. I think if you want to take a look at what we haven’t done so well. When you were talking, Antoinette, about edge devices… How many times have I seen IP devices that are outside a secure facility with a network connection plugged into the back of them. I wonder, where is IT security in that? Can somebody connect a laptop and hack into somebody’s system? How are we dealing with that? That goes back to the HR perspective. And as Peter said, as you commoditize, yes, you can get something off-the-shelf and plug it in — but what we’re here for is to offer our customers security. Have we provided the security that they need, not only physically, but from a cyber-security point of view? We have two kinds of customers: one that is

very IT security aware and the other ones who just aren’t — and maybe don’t want to be.

AM: To add to Peter’s comment on technology and reliability, it’s all good technology, and I think that brings us to, how is it being used? Technology on the edge is something we all hear about and we know and some of us sell it. Having everything on the edge has revolutionized how a customer would see their solution versus all these components. You’ve brought it down to one product that does many things, like recording and software, all on the edge. A camera, for example, isn’t just a camera. That’s where I see, in my view as an integrator, where we got it right. Now we’re not having to sell the customer on five pieces of technology. Now it’s one camera and it should be able to do everything the customer needs.

liability of the wireless component. That’s something that we’ve done right. In the old days, it had to be hard wired. If it was going to be reliable, you had to get a wire to it. It’s still got a ways to go with encryption Bob Hoevenaars, and things like that. We still Alarmtech Security have a lot of work to do. But Systems the reliability, the pricepoint on wireless side of things with security detection devices, I think, has come a long way. It’s the same with manufacturers across the board.

E A R S Canada Serving Installers, Dealers and Integrators Across

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SPT_April_SpecoCover.indd 1

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Creating safe networks

Replacement cycles for security hardware can vary widely based on cost, user preference, and the vendor’s appetite for R&D

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amalgamation, more mergers of companies. So today a manufacturer is not Canadian-centric. It’s for worldwide consumption. That consumption means the quality levels of the products have gotten better. Today, I don’t think you feel uncomfortable putting anything in, because it’s going to work. I think the technology has improved to a point where it’s not an issue, as it used to be.

V.20 I.3 APRIL 2016

p. 24

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Anniversary Issue

Time and targets What would any business be without predictions? Security is no different. Notable analysts look back through the years at market predictors: those that hit the bull’s eye and those that missed their marks By Linda Johnson

n the two decades since the first issue of SP&T News was published, the security industry has seen immense change, brought about by new ideas, new products and new people. While some of these changes could be seen coming, others took everyone by surprise. To mark SP&T News’ 20th anniversary, leading market and financial analysts look back to some notable past predictions and try to assess how the forecasts fared — whether a prophecy about a new technology was bang on or completely missed the mark; whether it over-estimated or

28 SP&T News • www.sptnews.ca

under-estimated a trend’s impact; and whether the reality, if it ever came, lived up to expectations.

THE NEXT BIG THING(S) Early predictions that IP technology would immediately take off and go on to have steadily increasing growth were somewhat off the mark, says Chris Peterson, principal owner of Orlando, Fla.-based Vector Firm. “It did something like the shape of a hockey stick: adoption didn’t happen that rapidly in years one to five. However, in the latter years, it changed rapidly. So if, in 2002, they had looked ahead to 2008, they would have

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YEA RS thought, ‘We sure were wrong.’ But in the last five or seven years, it’s all caught up. That’s similar to a lot of changes in technology.” The transition from analogue to IP, he says, was slower than expected partly because it was difficult for salespeople to adapt to the new requirement of selling product to the IT department. “It was easier for them to gravitate back to analogue technology because they understood it and they understood how to talk to the facilities manager. No matter how much training they had in IT, they didn’t feel comfortable talking about it, especially to an IT person.” In the late 1990s, another technology that would change the industry, home automation, was widely seen as the next big thing, recalls Will Schmidt, managing director, security lending group, at St. Louis, Mo.-based CapitalSource. The systems, many based on X10 or hard-wired technology, never took hold in the broader market to the extent expected. Recently, of course, home automation — with technologies such as Z-Wave and Zigbee — has enjoyed a much wider acceptance, he says. “The prediction of home automation taking off and being a big component of the industry was right. We just made the prediction 15 years too early.” Analytics, too, has made more than one entrance. Hotly anticipated 10 years ago, the new technology soon faded out, says Jeff Kessler, managing director, equity research, at New York, N.Y.-based Imperial Capital. “Analytics way overpromised their capabilities, and within three years, a lot of companies had dropped them, or most of them, from their quiver of security. We did not expect that analytics would be so imperfect and that the major companies who were claiming they could do a lot of different things would fail at so many of them,” he says. But fast forward to the last two years, he says, and analytics have come back — now much more accurate and more focused on given tasks. “Analytics on the commercial side have now been honed to a point where they can be used for security. So a lot of companies who had no faith at all in analytics are jumping back rapidly into using them.”

LOCK AND KEEP Two segments of the industry that have changed dramatically during the last two decades are the lock and guarding businesses, Kessler says. Twenty years ago, guarding was a pure “volume” business: who could get more bodies out; who

could bid a job lower. Guard companies had operating profit margins as low as 3 per cent. “We did not expect 20 years ago that either the lock or the guard business would ever be more than a commodity.” Over the last five years, however, large guarding companies have been acquiring technology-based systems, giving guards a new ability to provide and analyze information. The lock business has seen a similar transformation. Technology and consolidation have made it a $15- to $20-billion business, Kessler says. “The major change in the lock industry has been the incursion of electronics and remote wireless electronics, which we were not looking at 10 or 12 years ago. It is now about 20 per cent of the industry and will someday be 50 per cent,” he says. One shift that proved slower than expected is consolidation in the security products market, says Kevin Lonergan, senior analyst at Toronto-based IDC Canada. Today, many point products still offer very specific types of security, such as identity management, web, messaging, endpoint and network security. “For an organization who’s dealing with two dozen different security vendors across their servers and network infrastructure, it’s hard to manage and it’s very expensive. We have seen progress over the years,” he says. “But we still have a long way to go to get full-security solutions across multiple platforms.”

COMPETITIVE LANDSCAPE In the early 2000s, Schmidt says, new players were entering the U.S. security market. The RBOCs (regional Bell operating companies) started consolidating and acquiring companies, and there was an expectation they would soon be a force to be reckoned with. This prediction proved wrong: in the end, the telcos sold out and left. “But now, here we are, in 2016, and it’s Groundhog Day,” he says. “The MSOs are coming into the industry. This time, they’re benefiting from better equipment technology. They seem to be having a bit more success this time, but it’s still early innings and hard to know how exactly what will come of it.” A completely unforeseen development on the competitive front, driven by improved technology and the rise of direct marketing over the Internet, was the prevalence of DIY and the scale of some DIY platforms, Schmidt says. “We expected DIY would be limited to only

BRATIN LE G

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the most technically proficient segment of the customer base. We didn’t expect there would be large, specifically DIY alarm businesses at the scale they are today. There are companies that have done very well in that market,” he says.

FASTER THAN ANTICIPATED In 2005, when the total size of the video surveillance market was $4.9 billion, IHS forecast that by 2010 it would be worth $8.1 billion, says Jon Cropley principal analyst, video surveillance, at London, U.K.-based IHS Markit. According to the actuals, the market in 2010 was in fact worth $9.6 billion. “Between 2005 and 2010, the market grew faster than we were expecting. We were saying it would almost double; it actually came very close to doubling.” In 2010, the firm forecast the video market would be worth $17.2 billion in 2015. In the event, it was worth $14.9 billion, he says. “You have the opposite trend. The market didn’t grow as fast as we were expecting.” Cropley says two factors slowed growth: the global economic downturn of 2008–2009 and lower average product prices. The lower ASP of a network camera (which went from almost $490 in 2010 to under $130 in 2015) was partly the result of the entry of Chinese vendors into the market. The top three vendors in 2005 were Panasonic, Pelco and Bosch. By 2015, they had been replaced by Hikvision, Dahua and Axis. “That was another big difference, something the industry did not anticipate: the power and influence the Chinese vendors would have,” he says.

INFORMATION SECURITY One long-delayed improvement in information protection, which people are still waiting for, is mandatory breach notification regulations, Lonergan says. Although the 2015 Digital Privacy Act brought changes to PIPEDA (Personal Information Protection and Electronic Documents Act), and the changes included mandatory notification, the regulations around mandatory breach notification have not yet been finalized. “We’ve been expecting it and hearing about it for a long time,” he says, adding data breach reporting is currently voluntary. Thus, there is little incentive for companies to report a breach. “Hopefully, when we finally get this mandatory breach notification, there will be fines set by the government that are high enough that it will be an incentive for organizations to disclose this information.”

THE BUSINESS OF SECURITY David A. Stang, founder and president of Chicago, Ill.-based Stang Capital Advisory, points

@SecurityEd • August/September 2016 31

Anniversary Issue

to two past predictions about the industry that would end up exceeding expectations. The first was that bank lenders for the security industry would remain stable. “The thought was that there would be lending available to the industry. The answer is: ‘Yes, and even more so,’” he says, adding the reasons are threefold. First, more banks are lending to the security industry today. “The core group are still there, and there

“We didn’t expect there would be large, specifically DIY alarm businesses at the scale they are today.“

— Will Schmidt, CapitalSource

are more of them because certain individuals have moved on to new banks. And other banks have become more comfortable lending to the security industry.” Second, the “non-banks,” the

non-regulated funds, that lend to the middle-market industry have become more comfortable with recurring revenue businesses, which benefits security companies. Finally, he says, public debt markets have

begun to understand the industry, as demonstrated by the public debt of Monitronics and Vivent. Regarding the second, more general, prediction, Stang says, the industry came through the last recession better than expected. Attrition on the residential side did not change that much through the downturn. Although attrition did increase due to financial stress, the number of moves — the main reason for attrition — was down. So people tended not to cancel. “The concern was that consumers would have a lot of financial stress and would cancel their residential alarms because they didn’t think it was necessary. I don’t think that really came to pass,” he says. “The industry showed that it is recession resilient.”

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Tricia Parks, CEO and founder of Dallas, Tex.-based Parks Associates, says there are several reasons predictions go wrong. One cause is “environmental disruptions,” events no one can foresee, such as 9/11 and the mid-2000s recession; other times, predictions are simply unrealistic. Some forecasters, for example, predict much higher growth than is likely. “For really significant growth, the value proposition needs to change. Such a major value proposition enhancement was the addition of smart home adjacencies to security,” she says. “But such changes don’t happen every day. They happen once a decade.” Often, she adds, predictions misfire because they are based on flawed assumptions. Many people, for instance, asked what their top concern is, cite the security of home and family. But that doesn’t mean they will go out and buy a security system. “There are all sorts of solutions that people take on to be secure. They could move to neighbourhoods where crime is low or move out of neighbourhoods where crime is high. In the U.S., they could buy a gun. Or they could just go out and get a dog,” she says.

2016-08-22 1:18 PM

Anniversary Issue Over our 20 years of publication, SP&T News has interviewed hundreds of security professionals about the issues facing the industry. Here are some representative quotes taken from interviews and roundtable discussions of the day. In some cases, the quotes are as relevant today as when they were first uttered. Others might be showing their age. But who said it? See if you can match the quotes to their owners. (Answers, if you need them, are at the bottom of the page.)

WHO

SAIITD 1. “

Eventually, just like IT, the security industry is going to get to a critical mass where manufacturers will not be able to keep up with all the training requirements in the industry.”

6. “

Understand new age technology. You can’t escape it and we will only become more entrenched and dependent on technology to drive operations and efficiencies. Devices talk. Systems talk.”

2. “

I think a lot of the security industry was used to having a technology come out and sticking with it for five, 10, 15 or 20 years. Today, it’s moving so fast.”

B Charlie Pierce, LTC Training Center (December, 1996)

Andrea Martin, president, ADT Canada (June/July 2015)

C Michael Flink, president, ADI Americas (Aug/Sept., 2012)

D Pam Petrow, president, CSAA International (March 2016)

3. “

4.“

We’re really excited how low voltage technology is being accepted by the consumer. People will want more of our products and we’ll continue to invest in technology to meet market needs.”

5. “

I think consolidation in the security industry is something we need to be aware of. It is not a bad thing; it is a good thing, because it shows the maturation process of the security industry.” 34 SP&T News • www.sptnews.ca

Brad Sparrow, CEO, Voxcom (May 2002)

Brian McIlravey, Co-CEO, PPM 2000 (Jan/Feb., 2014)

G Joe Grillo, president, Security Industry Association (Jan/Feb. 2004)

H James Marcella, technical services manager, Axis Communications (Sept. 2007)

7. “

The security industry is changing so much. At ISC West, people were saying, I’m just throwing things at the wall and we’re going to see if it sticks. But where’s the consumer in that? What do they want?”

8. “

The DIY is a very different business proposition. You have people doing their own self-installs. The question is, what are they installing? What’s the quality of the equipment? Are they doing it correctly?” Answers 1-H, 2-C, 3-B, 4-E, 5-G, 6-F, 7-A, 8-D

The salesperson of the near future will no longer need to carry five lines from each of the security factions, but rather have an in-depth knowledge of the CCTV industry alone.”

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Ruggedized controller Senstar

The UltraLink Rugged Controller is a ruggedized, embedded controller for unmanned sites that enables remote management of Senstar security sensors and allows local control of security functions. The controller connects to a site’s Senstar sensors and I/O devices and provides a standard Ethernet/IP-based interface for communication with the Security Management System (SMS) using the facility’s own WAN/SCADA network.

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Tyco Security Products The CEM Systems AC2000 Security Hub is an alarm management application for centrally managing events within the AC2000 access control system and its integrated sub-system including video, fire, intruder and building management systems. AC2000 Security Hub offers a single, central interface for all command and control functions. With interoperability between all system components, users have a video integration interface which enables them to view live and pre-recorded video footage.

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Product Previews

The latest in security technology

Wireless lighting control keypad Legrand

Addressable paging adaptor Aiphone

The IX-PA IP addressable paging adaptor allows any IX Series master station or IX Mobile app to page up to 50 stations as well as making it easier to integrate with third-party amplifiers. The adaptor provides both a 600 ohm output to connect to amplifiers and an 8-ohm, 5-watt output for connecting directly to 8-ohm speakers. Both outputs can be used simultaneously without loss of signal.

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The Vantage RadioLink EasyTouch II keypad two-button, programmable keypad provides wireless, full scene control. The keypad is suitable for transition areas such as corridors and hallways in modern luxury homes, hotel, and offices. The new keypad provides scalability and is designed for quick installation without the need to run new wires.

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NVR Cloud platform Toshiba Surveillance

This new NVR recording platform records locally while leveraging the benefits of Cloud-based services. Key benefits include: Virtual elimination of software client installation and upgrades; simplified user permissions management; improved remote connectivity by leveraging a single universal sign-on; improved ability to export and share video clips. The single universal sign-on allows users to access their recorders from anywhere with almost any device.

Communication plarform Altronix

Altronix’s LINQ Communication Platform enables power to be monitored, controlled and reported from virtually anywhere, with multiple devices at multiple sites able to be integrated and managed remotely. LINQ also monitors diagnostics and reports via Email/SNMP (Simple Network Management Protocol). With LINQ technology, early intervention, system service and preventative maintenance can be handled with a higher degree of accuracy. The technology allows security dealers and integrators to expand their service offering.

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Network tester Platinum Tools

The Net Chaser Ethernet Speed Certifier and Network Tester (p/n TNC950AR) conducts Bit Error Rate (BER) tests by sending data packets down specified cable runs at defined data rates to check for errors at the maximum throughput of the link. It reports on signal quality that can impact high-speed data transmission by measuring signal-tonoise ratio. Skew measurements report on the signal time delay between pairs that can impact Gigabit data transmission. It provides continuity testing that detects opens, shorts, miswires, split pairs, reversals and high-resistance faults while measuring distance to faults and total cable length.

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LED projector BenQ America

Colorific i500 is a compact device that combines wireless streaming, short-throw LED projection and rich integrated audio. With access to the most popular apps, the i500 opens possibilities for thousands of movies, shows, apps, games and even live broadcast — all without cables, set-top boxes or streaming dongles. Thanks to its short-throw lens, the i500 projects images up to 80 inches from as close as three feet from the wall or screen, enabling supersized movies, shows, apps and games in WXGA (1280 x 800) native resolution. The i500’s Colorific technology features a long-life LED light source rated for 20,000 hours.

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with SP&T’s Technology Handbooks ONLINE MAGAZINES FOR CANADA’S SECURITY INDUSTRY

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@SecurityEd • August/September 2016 37