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Serving Installers, Dealers and Integrators Across Canada

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Meet CANASA’s new executive director SPT_JanFeb_SpecoSnipe.indd 1

TRANSFORMATIONS

FOR 2016 Experts map out the year ahead for home automation, CCTV, the M&A landscape and more

Heather Terrence shares her initial impressions of the security industry p. 6

2016-01-18

Cameras can do more than just security Advances in technology have opened up the flood gates for new applications p. 18

Q&A with Allegion’s futurist Rob Martens offers a glimpse at 2021 and beyond p. 21

p. 23

Product Previews

The latest in security technology PM# 40065710

p.24

V.20 I.1 JANUARY/FEBRUARY 2016

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PM40065710 Return Undeliverable Canadian Addresses To Circulation Department P.O. Box 530, Simcoe ON N3Y 4N5

Contents January/February 2016

www.sptnews.ca www.sptnews.ca Departments

Cover Story

4 Editor’s Letter

14 What to expect

6 Line Card

in 2016 Analysts and experts offer their predictions for the M&A scene, home automation, surveillance technology, cyber security and mobility in our round-up of what’s hot for the new year

• Terrence takes the helm at CANASA • PPM gives way to Resolver brand • G4S establishes Secure Integration banner • Paladin merges with Action BMS • FLIR acquires DVTel for US$92M

21 Q&A

Rob Martens, Futurist and director of connectivity platforms, Allegion

By Linda Johnson

Features

26 Archive

20 years of innovation

18 There’s more to life than security

Image courtesy March Networks

Growing sophistication in high-definition cameras and analytics tools have created a bounty of new opportunities By Linda Johnson

Columns 11 Lessons Learned

Seven lessons to take into 2016 By Victor Harding

12 Integrator Perspective Putting the pieces together By Richard McMullen

visit www.sptnews.ca/video Please visit our video library for interviews, product information, thought leadership and regular updates from trade shows across North America.

13 Camera Corner

Top causes of fluctuating IP cameras By Colin Bodbyl

23 Home digital music system

Version 3.0 for the On-Q Digital Audio System from Legrand is a firmware upgrade that adds iHeartRADIO streaming, quick recall of favourite songs through a Top 10 feature, and other key enhancements to the professionally-installed modular home music system.

Radiation identification tool

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EDITOR’S LETTER

By Neil Sutton Your Partner in Securing Canada

Security since ‘96 SP&T News celebrates two decades of industry partnership and coverage

lipping through an old high school year book is like stirring a cauldron of mixed emotions, thoughts and ideas — some of them long-forgotten, others always bubbling near the surface, as if nothing has really changed. Now imagine you have 20 year books. That’s what I saw when I went to check on our bound copies of SP&T News, which has been in continuous publication since 1996. Twenty years is a lot of ground to cover in an industry like electronic security, particularly one so tied to trends like crime, public safety, terrorism (particularly the influence of 9/11) and more recently, data breaches. Technological innovation has also steered the industry in new directions. The advent of IP infrastructure has forever changed the way surveillance cameras are deployed (although that was probably more of a slow burn that most people expected), while the availability of bandwidth has played a huge role in making IP a feasible transport system for video, as has the growth of affordable storage options. Cameras are also a lot smarter than they used to be. We’re reaching a tipping point where their usefulness is limited only by the imaginations of the developers writing apps for them. For every technology story we have covered over the past 20 years, there are the company names that ebb and flow through the issues, many of them now acquired by or merged with former competitors, some of them gone altogether. The same is true of the personalities (and there are many) who have helped shaped the industry. Many of the faces from those early issues are still famil-

iar though in some cases the job titles and company affiliations have changed. As much as the industry has evolved over time, many of the issues that dominated the magazine’s headlines in its early years are still relevant today. How do we effectively tackle the false alarm issue? Is it possible to push past the 20 per cent market penetration barrier for home security? What is the best way to reduce customer attrition? Is industry regulation needed and if so, what should it look like? The fact that we are still asking these questions does not indicate a failing. On the contrary, it means the industry is still very much engaged, still striving to improve itself, still pursuing success. I recently spoke to CANASA’s new executive director Heather Terrence for a story in this issue. As she took on her new role, she was introduced to some of the leading lights in the Canadian security industry. She remarked to me that she was impressed by their dedication and passion for their work. It is these same people who have kept security vital for 20 years and who have supported SP&T News throughout the journey. As we mark our 20th year in publishing and being the No. 1 source of information for Canadian alarm and security dealers and integrators, we will be introducing some new features into the magazine as well as revisiting some old friends. Please help us celebrate by sharing with us your thoughts on the past 20 years. This is your magazine.

“The industry is still very much engaged, still striving to improve itself.”

@SecurityEd

ARE YOU RECEIVING

Security Products & Technology News is published 8 times in 2016 by Annex Business Media. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and/or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry.

Group Publisher, Paul Grossinger pgrossinger@annexweb.com Publisher, Peter Young pyoung@annexweb.com Editor, Neil Sutton nsutton@annexweb.com Online Editor, Cindy Macdonald Art Director, Graham Jeffrey gjeffrey@annexweb.com Account Coordinator,Trish Ramsay tramsay@annexweb.com Circulation Manager, Barb Adelt badelt@annexbizmedia.com Director of Soul/COO, Sue Fredericks

EDITORIAL ADVISORY BOARD Carlo Di Leo, Double Vision Group Colin Doe, Veridin Systems Canada Anna Duplicki, Lanvac Travis Firth, Tyco Security Products Mike Jagger, Provident Security Carl Jorgensen, Titan Products Group Bob Moore, Axis Communications Tom Richards, Lionsafe Security Paul Swan, Tri-Ed Distribution Josh Weidman, Medeco Head Office: 222 Edward Street Aurora, Ont. L4G 1W6 Canada T: 905-727-0077 F: 905-727-0017 PUBLICATION MAIL AGREEMENT #40065710 Printed in Canada ISSN 1482-3217 CIRCULATION e-mail: asingh@annexbizmedia.com Tel: 416-510-5189 Fax: 416-510-5170 Mail: 80 Valleybrook Drive, Toronto, ON M3B 2S9 SUBSCRIPTION RATES: Canada: $40.95 + HST/yr, USA: $71.95/yr and International: $82.00/yr Published 8 times a year Occasionally, SP&T News will mail information on behalf of industry-related groups whose products and services we believe may be of interest to you. If you prefer not to receive this information, please contact our circulation department in any of the four ways listed above. Annex Privacy Officer privacy@annexbizmedia.com Tel: 800-668-2374 No part of the editorial content of this publication may be reprinted without the publisher’s written permission. ©2016 Annex Publishing & Printing Inc. All rights reserved.

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Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.

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Market Watch................................................ 9 Applications ................................................ 10 Appointments ............................................. 10 Calendar ..................................................... 10

Terrence takes the helm at CANASA New executive director shares details on her goals for the organization and her initial impressions of the security industry

eather Terrence has some specif- finance, IT, HR and project management. “I had a great run there,” says Terrence, who ic goals in mind for the Canadian Security Association (CANASA), spoke to SP&T News in the weeks before her official engagement with CANASA started. “I among them, innovation and flexibility. Terrence officially started as executive direc- had the honour of making some great contributions to FPSC. I’ll be able to bring tor of CANASA at the beginning that experience to CANASA.” of January, taking over from JF She says there are four major Champagne, who exited the orgathemes she wishes to explore as she nization last August to take on a gets underway. The first is to set senior role with an Ottawa-based goals and strategies that are underautomotive association. stood and supported by the entire Industry speculators wondered organization, “from the board to if Champagne’s replacement would the chief staff person to the volunbe a security industry alumnus teers, members of staff. I think with (as Champagne himself was) or a this model, everyone works togethprofessional with outside associaer to achieve common goals.” tion expertise. Terrence, who was Heather Terrence, CANASA The second is to execute those hired in November after CANASA strategies by ensuring that those responsible for retained the services of executive search firm Boyden, falls squarely into the second camp. carrying them out — both staff and volunteers Before joining CANASA, she was vice-president — have what she calls the “capacity and flexibilof operations at the Toronto-based Financial ity to successfully manage all of the association’s Planning Standards Council, a national not-for- work. I truly believe that operational excellence profit that administers the Certified Financial makes it easier for the work to get done, and it Planner certification. Terrence spent more than does increase success rates as well.” Terrence’s third theme is flexibility in gov13 years with that organization, overseeing multiple aspects including membership services, ernance structure and decision-making ability,

particularly when it comes to trying out new programs or realizing when it’s time to phase out existing ones. “Everything seems to be moving at such a rapid pace these days. Associations need to be brave enough to keep moving forward,” she says. The same thought process applies to the fourth: financial stability. “Associations really need to look closely at trends in all of their revenue streams and adjust accordingly,” she explains, “by changing or ending programs, or even starting new ones. This is also where the braveness can come into play. Sometimes it’s very difficult to make those decisions.” Terrence is mere weeks into her tenure at CANASA, but her first impressions are that security is an industry driven by personal relationships, and in some cases a dedication to a higher purpose. “We save lives,” is a refrain she says she heard through some of her initial interactions with CANASA members. “It’s a very, very committed volunteer base,” she says. “I see people who are very dedicated, who are very passionate about the industry, who have been in the industry for a long time.”

— Neil Sutton

PPM gives way to Resolver brand

As of January this year, PPM became Resolver. PPM 2000 was purchased by Toronto-based equity firm Klass Capital in late 2014. The same company purchased Resolver several months later. Resolver chief marketing officer Marc DiGiorgio says it was a matter of time before the entities were united under one banner. “We had the option to run the companies independently, but it’s a good symbiotic opportunity,” he explains. “There was a lot of value in conjoining the companies as opposed to running them separately.” PPM’s flagship product for incident management, Perspective, lives on, but now under

SP&T News • www.sptnews.ca

the Resolver website and outreach the Resolver corporate umbrella. through social media channels. In The decision to move forward with addition to the name change, PPM’s Resolver as the main identity is a main office in Edmonton will bereflection of the times, adds DiGicome a centre of excellence for the orgio. Perspective product. “It’s not necessarily about gates “We’re not winding anything and guns. A lot of the security world down; everything is winding up. It’s a is thinking about other things when great market,” says DiGiorgio, addit comes to security. Security ultiing that Resolver will focus much of mately relates to policy, reinforceits efforts on three major verticals: ment, risk management, audits, spe- Marc DiGiorgio, Resolver health care, utilities and higher educifically site audits — that’s the hook cation. “They very much tie physical with Resolver,” he says. security with risk planning.” PPM’s customers were first notified of the changes in November, followed by a blog post on — Neil Sutton

G4S establishes Secure Integration banner

4S Canada has invested in its integration business, hiring new technicians and service coordinators, purchasing trucks and establishing a new centre of operations in the Toronto area. The integration business is henceforth known as G4S Secure Integration. Prior to this new investment, G4S Canada outsourced its integration work to Toronto-based RYCOM. Upon conclusion of that partnership, which was established in 2013, the company opted to reboot the business under a new banner in an effort to get closer to its customer base.

G4S Canada’s investment in its rebranded integration business includes a fleet of new vehicles, as well as new service personnel and a Toronto-based facility. Expansion across Ontario, and possibly outside the province, will continue as the business grows.

tion is also a possibility, adds McLeod. Other guard companies have followed a similar model. Securitas, for example, announced late last year its acquisition of Diebold’s integration business. Similarly, Paladin Security recently announced a merger with Action BMS (see story on p.8).

— Neil Sutton

“It was a huge investment on behalf of G4S into the business.” — Katie McLeod, G4S Canada

“It was a huge investment on behalf of G4S into the business. It’s a mandate that G4S has around the world that we control that customer relationship because it’s so critical,” says Katie McLeod, G4S Canada’s national director, communications and sales. She adds that the new branding around G4S Canada’s integration business also brings it in line with the company’s other integration divisions globally. G4S Canada has re-established its integration business in-house to the largest extent possible. It will continue to service clients through subcontractor arrangements where necessary, “but we’re trying not to use subcontractors,” says McLeod. “That’s why we’ve invested as much as we have.” McLeod adds that the company will try to leverage its existing strength in the guarding market, letting its customers know that it can offer a broader suite of security-based services. The company’s initial focus will be in Ontario, but it will look at expanding into other provinces over time — as well as through aforementioned subcontractor agreements. Territorial expansion through acquisi-

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aladin Security Systems has merged with Action BMS — the latter now operating as a subsidiary of Paladin. The merger closed in early December, providing Paladin access to a company that comprises a security integration business, as well as capabilities in data and electrical, a ULC-listed central station in Victoria, B.C., and approximately 200 employees. In B.C., the company serves Vancouver Island, Lower Mainland and Kelowna. It also has operations in Calgary, Regina and Saskatoon. Willy Disley, founder and now former CEO of Action BMS, has retired from the business post-sale. The merger will bolster Paladin’s growing integration business, says Paladin Security Systems president Ted Reid, providing some additional resources in B.C. where the company is based, as well as increasing its presence in other parts of Western Canada. Paladin is already familiar with Action BMS, having come across the company numerous times in the past as a key competitor in western markets. The companies have some common customer interests, but Reid says those clients will benefit by having services come from a single provider as the entities come together. “Our biggest competitor is now friendly and we’ve got to work together. One of the biggest things we’re working on is the integration [of the two companies]. The initial signs are that everyone’s getting

SP&T News • www.sptnews.ca

SPT_Feb_ISCWest.indd 1

2016-01-13 1:34 PM

along and everyone seeing the greater good out of the merger,” says Reid. “They have some great people on the business development side and some great project management and field office support,” he adds. “Our director of integrated systems Guy Calb is going to work with their team on operations. It’s coming together really well. Where they’re strong, we probably needed some bench strength. And with what we can bring to the table, it’s going to help the organization grow a lot quicker.” New to Paladin is the data networking and electrical expertise that comes with Action BMS. Reid says those components will help flesh out Paladin’s total offering, allowing the company to offer more of a full-service suite to clients with diverse requirements. “It just allows us to get jobs done. We can plan for the larger, more complex jobs a lot better by having the Action entity there and bring different areas of a project together,” he says. The company’s new depth and size will help it expand geographically, as well, says Reid. “Obviously we’re going to have to break into some new geographic markets where we haven’t really penetrated at all. The Ontario market in particular is an area where we’re going to be looking to try to grow,” he says. “It’s going to be an interesting phase for the next two to three years. We’re going to be aggressive and growing.” — Neil Sutton

FLIR acquires DVTEL for US$92M

ilsonville, Or.-based full-spectrum end-to-end security FLIR Systems system provider, serving the conannounced late last sumer, small and medium business, year that it has acquired DVTEL enterprise and infrastructure-level markets. for approximately “DVTEL adds US$92 million in cash. a suite of professionDVTEL’s products al-grade security softinclude VMS and video ware and hardware that analytics software, visiis very complementary ble and thermal security to our current solucameras, as well as servtions and fits very well ers and encoders. with our strategy to According to a Andy Teich, FLIR offer end-to-end solustatement from FLIR: tions in the enterprise The combination enables FLIR, with its existing and infrastructure segments of the FLIR-branded thermal and visi- security market,” says Andy Teich, ble cameras as well as its Lorex- president and CEO of FLIR, in a branded security systems, to be a statement.

market watch Company (ticker)

Price (Jan 14) 52-week low 52-week high

AADT (ADT) AlarmForce Ind. (AF.TO) AlarmCom Hldg (ALRM) Allegion (ALLE) Anixter International (AXE) Avante Logixx (XX) Avigilon Corp. (AVO.TO) Checkpoint Systems (CKP) Cisco Systems Inc. (CSCO) Diebold (DBD) Flir (FLIR) Gentex (GNTX) Honeywell (HON) Johnson Controls (JCI) Mace Security (MACE) Napco (NSSC) ScanSource Inc. (SCSC) Stanley (SWK) Tyco Int. (TYC) United Technologies Corp. (UTX) Verint Systems Inc. (VRNT) Vicon Industries (VII) Viscount Systems (VSYS)

$30.38 $11.11 $15.94 $60.23 $50.60 $0.22 $12.67 $5.70 $24.66 $25.51 $31.74 $13.60 $98.74 $35.21 $0.44 $5.38 $29.00 $97.82 $36.00 $89.01 $38.29 $1.79 $0.01

$28.94 $9.87 $10.26 $52.33 $48.73 $0.17 $11.20 $5.07 $23.03 $24.24 $25.12 $13.20 $87.00 $33.62 $0.31 $4.52 $27.67 $90.08 $34.01 $85.50 $36.89 $1.22 $0.01

$42.88 $11.97 $20.25 $68.08 $80.12 $0.44 $25.62 $13.99 $30.31 $38.94 $34.46 $18.80 $107.41 $54.52 $0.50 $7.00 $41.95 $111.18 $45.22 $88.06 $66.45 $2.55 $0.07

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Italy’s TerniEnergia photovoltaic (solar) power stations have experienced a 96 per cent reduction in losses and damages after installing a Milestone Systems VMS solution. Photovoltaic power stations can cover an area comprising square kilometres, making security a challenge. Thieves were able to penetrate the facility, removing solar panels. Those panels had to be replaced and the station faced penalties for electrical service disruption. “Our Milestone solution showed its worth a few days after the project was finalized when there was an attempted theft at one of TerniEnergia’s photovoltaic power stations,” says Giuseppe Briotti, security administrator at iGreenPatrol, a private security institute owned by TerniEnergia. “The operators at our monitoring station were alerted immediately by the system and contacted the local police who arrested the thief.”

Calendar Iowa casino integrates access control, surveillance WinnaVegas Casino Resort in Sloan, Iowa has deployed a security solution to integrate its access control and video surveillance systems in its casino, hotel and parking lots, which have recently expanded. The resort is using a victor Unified Client and Illustra IP PTZ and minidome cameras from Tyco Security Products. “The new surveillance system is backwards compatible, which means we can continue to leverage our existing surveillance investments when upgrading in the future,” says Joe Twaddle, lead technician surveillance for WinnaVegas Casino Resort. Using VideoEdge NVRs with Smart Search, motion data is collected with video, allowing WinnaVegas staff to search for, review and export event findings as needed. The resort has also deployed victor to manage video and doors at its event centre.

Ski resort makes jump to wireless

March 9, 2016 Security Career Expo Toronto, Ont. www.securitycareerexpo.ca March 30, 2016 Focus On Cyber Security Toronto, Ont. www.focusonseries.ca

Vail, Colo., is using 60GHz and 70/80GHz wireless radios from Siklu Communication for gigabit wireless backhaul to extend its underground fibre communications infrastructure. Vail, a popular ski resort that draws about two million visitors a year, uses a fibre optic network to connect its buildings, facilities and surveillance cameras. A wireless solution was required to extend the network, particular as the town was adding megapixel cameras and upgrading from analogue to IP. Vail is now using camera technology from Arecont Vision and Axis Communications as well as a Milestone Systems VMS. The Vail network now utilizes 60, 70/80GHz frequencies for wireless backhaul, with the 2.4GHz and 5GHz spectrum free to service end-user Wi-Fi devices. Cameras are able to deliver multiple megapixel video at 30fps.

Appointments

April 6-8, 2016 ISC West Las Vegas, Nev. www.iscwest.com April 20, 2016 Security Canada East Laval, Que. www.securitycanadaexpo.com May 1-5, 2016 BICSI Canadian Conference & Exhibition Niagara Falls, Ont. www.bicsi.org May 10-12, 2016 Internet of Things World Santa Clara, Calif. www.iotworldevent.com May 11, 2016 Security Canada Alberta Edmonton, Alta. www.securitycanadaexpo.com June 1, 2016 Security Canada Ottawa Ottawa, Ont. www.securitycanadaexpo.com June 7, 2016 Focus On Drones Toronto, Ont. www.focusonseries.ca June 15, 2016 Security Canada West River Rock Casino Resort Richmond, B.C. www.securitycanadaexpo.com

Rico Lucia

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Sarah James

Rico Lucia is now general manager for TOA Canada, overseeing operations. Prior to his appointment, Lucia managed TOA’s sales and marketing, and technical support teams. Vancouver-based Viscount Systems announced the addition of Sarah James as senior director of sales.

10 SP&T News • www.sptnews.ca

Darron Parker

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Donny Shaffer

Darron Parker has been appointed sales director for the Canadian Region at Pelco by Schneider Electric. He has held senior roles at The Source, Worldlynx Wireless and NextGen Home Security. 3xLOGIC announced that Donny Shaffer has been appointed director of customer support services.

Greg Hartzell

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Alex Halliday

Toshiba America Information Systems has announced the promotion of Greg Hartzell to director of its Surveillance & IP Video Products unit. Alex Halliday has joined S2 Security as regional sales manager for Eastern Canada. Prior to joining S2, Halliday was an account executive with Canon Canada.

September 21, 2016 Security Canada Atlantic Moncton, N.B. www.securitycanadaexpo.com October 6, 2016 Focus On Government Security Ottawa, Ont. www.focusonseries.ca October 19–20, 2016 Security Canada Central Toronto, Ont. www.securitycanadaexpo.com

LESSONS LEARNED

By Victor Harding

Seven lessons to take into 2016 This is a good time to remind ourselves of some business fundamentals

had a good year in 2015. Not only did I close some good deals but I learned a few things. Here are some of my take-aways from last year.

“All security dealers should be prepared to offer DIY services.” 1. I often get asked, what is happening with multiples? Where are they at today? My answer is always the same. Multiples will vary with many factors: the size of the account base, the average rate on the accounts, the attrition rate, whether the accounts are contracted and several other variables. But multiples will also vary a lot according to how many bidders there are and who is bidding on an account base.

2. Two key metrics to look at on all account bases are attrition and RMR creation multiple. Both of these metrics should be better on smaller companies than larger companies. Gross and net attrition on smaller companies should be about nine per cent and six per cent, and on larger companies 12 per cent and nine per cent. Gross attrition is RMR lost in a year as a percentage of average RMR during the year, but is different from net attrition which takes into consideration rate increases on existing accounts and resigns or moves. Regarding the Cost to Create (CTC) small companies should have a 20X RMR or under CTC while larger companies, which may rely on dealer programs and acquisitions, will have a CTC closer to 30X RMR. The cost to create new ac-

counts/RMR today is going up due to cell back up and interactive services.

3. Most small companies that I look at selling today make good money on their monitored account operation but the installation and service side do not make money, particularly when the owner’s time/salary is costed into this section of the business. This fact is what makes it difficult for owners to get value for the installation and service side of their business when it comes time to sell.

4. Why do so many national players/dealers/private equity players want to buy monitoring accounts? What is the attraction? The answer is threefold: • The average attrition rate on monitoring RMR (i.e. eight per cent) is less than the attrition rate on almost all other recurring services — cable, home phone, wireless. • The penetration rate for security systems is only still at about 20 per cent of the total market. • The margin on monitoring for larger companies comes in at about 70 per cent.

6. The monthly or annual costs attached to cell back up or interactive suppliers are increasing the cost to create a new account significantly and are becoming one of the biggest costs that an alarm dealer has to deal with. More and more monitored accounts have one or the other of these two services attached to them. Not only should alarm dealers make themselves very familiar with both services and offer them both but it pays to manage the costs and increased revenue attached to each carefully.

7. DIY is coming on strong and may well be here to stay. I am

defining DIY here as any situation where the customer buys and installs the security equipment themselves but then hooks up the system to professional monitoring. All security dealers should be prepared to offer DIY services because it looks like it is here to stay and growing. Most of the larger players in the U.S. have set up a DIY process in their business. I hope you will keep all these points in mind in 2016. Victor Harding is the principal of Harding Security Services (www. hardingsecurity.ca).

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5. Today’s buyers of larger blocks of accounts tend to look at the concept of Steady State Operating Cash Flow (SSOCF) to determine what they are going to pay for a block of accounts rather than just a multiple of RMR. RMR multiples can vary too much and don’t tell the whole story. Steady State Operating Cash Flow takes into consideration the cost to replace attrition in the account base. A typical multiple of SSOCF might be something like 8-10X.

To learn more go to www.SoloProtect.com/ca @SecurityEd • January/February 2016 11

INTEGRATOR PERSPECTIVE

By Richard McMullen

Putting the pieces together With continual and rapid change in security, there will always be more puzzles to solve, more solutions to discover

s your organization ready for the changes to come? The electronic security industry has deep roots and an impressive history to be proud of. From humble beginnings to being entrenched in society, we continue to evolve as technology advances and change help propel our industry forward. Change is inevitable and should be embraced and managed.

“Change has been part of our landscape for as long as I can recall.” The status quo, while appearing more comfortable, may not be so sustainable. I was recently reminded that there have been many changes in our industry, most notably some of the acquisitions and mergers we have observed in the Canadian market. I would argue that this type of change is not a new phenomenon. In 1983, the small independent alarm company that I worked for (Golden Triangle Alarms) was acquired by Honeywell-Amplitrol. Three years later, Honeywell-Amplitrol acquired another Ottawa based alarm company, and founding CANASA member, Universal Alarms Limited. This trend continued throughout the 1980’s, 1990’s and beyond. In 2000, ADT Security Services Canada Inc. acquired the Canadian business operations of Honeywell Protection Services Division. ADT recently acquired Montreal-based Reliance-Protectron. There are of course dozens of other examples across our industry: Kaba acquires Keyscan; Anixter acquires Tri-Ed Distribution and the list goes on.

12 SP&T News • www.sptnews.ca

Change has been part of our landscape for as long as I can recall. I predict that there will be more changes to come. Our industry may be in a constant cycle of change. What can we do to manage the impact of these changes? How can we embrace change and adapt as organizations and team members? Adaptability is certainly a quality that will help in this endeavour. Perhaps as important, having a positive attitude can help one effectively navigate the changes ahead. Focusing on the opportunities that develop from change will position you and your organization for success. Taking advantage of these opportunities will also have positive impact. Growth is also a product of change. Managing growth, especially in uncertain times, can be a challenge. Developing an intimate understanding of the situation cou-

pled with planning are crucial. Effective implementation of a tactical plan can help mitigate risks and help you reach your desired outcome. Knowing when to hire, when to re-organize and deploy resources is a vital element to success. Due diligence and having a clear understanding of the situation will also impact success. Integrators seem to be well positioned for the changes to come. We are a segment of the security industry that focuses on implementing change with a variety of technologies. Enhancing security with video surveillance, access control and intercoms are just a few examples. Many facilities have maintained security checkpoints with security staff to validate and control access. These checkpoints have often been enhanced with turnstiles and access control systems to help manage

secure and convenient access. The resulting deployment of technology has also had an impact of security staffing requirements. Video analytics continue to play a role in the changes to security staffing requirements. The installation process and deployment of technology has also seen tremendous change. Image quality, wireless technologies and the adoption IP technology are a few examples. Our security solutions will continue to evolve and adapt to meet the needs of our clients. I am confident that future generations of security professionals will look back with pride at our time in this vital industry. Richard McMullen (@Richard_FCi) is partner, security solutions, FCi (www.fci. ca), and national president of CANASA (www.canasa.org).

CAMERA CORNER

By Colin Bodbyl

Top causes of fluctuating IP cameras There are reasons other than bandwidth that may cause this troublesome issue

luctuating devices are one of the most frustrating issues to troubleshoot on a network. Poorly designed or installed IP surveillance systems can be plagued with issues of fluctuating cameras. Most installers automatically blame bandwidth limitations, but there are several other common reasons for fluctuating IP connections.

Cable runs exceeding 328 feet The vast majority of IP video surveillance systems rely on Cat5e cable for data transmission. The maximum distance data is rated to travel over Cat5e is 328 feet. Most system designers will measure their cable runs to be within this limit, but a cable run on paper is often very different from how the cables actually need to be run on site. Unforeseen structures, high ceilings, underground conduits,

etc., can all add distance to an otherwise short cable run. When cable distances marginally exceed 328 feet, IP cameras won’t stop working altogether, instead they fluctuate and go offline sporadically as data drops out.

Overdrawn POE switches POE switches vary greatly in price, however lower priced switches come at a cost, usually a smaller POE budget. There are two important numbers to know when calculating the POE budget of a switch. First, how many watts of POE can the switch provide in total. Second, how many watts of POE is each port on the switch capable of providing. Combining the maximum wattage of each port will often exceed the total maximum wattage of the switch, since most switch manufacturers do not expect every port to be used for POE. If IP cameras exceed the maximum POE

budget of a switch, they will begin to fluctuate, risking damage to both the switch and the camera.

as to fluctuate or not work at all. Often these issues are driven by an attempt to reduce costs. To eliminate the need for additional switches system, designers push cameras to the maximum distances allowed, not accounting for unforeseen changes on-site that might extend cable runs. In other cases, the cheapest POE switches are purchased by procurement departments that assume all POE switches are the same. When installers use the wrong connectors however, it is usually that they simply do not know better. In any event, these mistakes can lead to countless hours of troubleshooting and unstable surveillance systems that could easily be avoided through proper planning.

Bad crimp connectors The Cat5e used for structured cabling is solid core cable, and should be terminated using connectors designed for solid core cable. Unfortunately, very few installers (and even fewer purchasers) pay attention to what type of cable the connectors are designed for. IT patch panels are almost always designed for use with solid core cable, but surveillance installers tend not to use patch panels and instead go directly to a male connector. Male connectors are usually designed for use with stranded cable which is why this has become such an issue in the surveillance industry. Using connectors designed for stranded cable on solid core cable will work most of the time, however it will also inevitably fail, causing camer-

Colin Bodbyl is the director of technology for UCIT Online (www. ucitonline.com).

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@SecurityEd • January/February 2016 13

What to expect in From Cloud to home automation to the ever-evolving surveillance industry, we asked some of security’s leading experts for their predictions for the new year

By Linda Johnson

ith a new year upon us, it is traditional for SP&T News to reach out to the industry and take its pulse. Depending on whom you ask, security is either pacing itself for a marathon or breaking into a sprint. This year we asked experts in five fields — M&A, home automation, CCTV, cyber security and mobility — to give us their take on the directions they see the industry taking and how these may alter the competitive climate.

Mergers & Acquisitions Leonard Sudermann, president of Calgary-based Securex Financial Corp., which provides financing to security alarm companies, sees little activity in the year ahead and a tougher competitive environment. The consolidation at the upper end of the industry that started a few years ago, he says, is done; the larger players, such as Leonard Sudermann

14 SP&T News • www.sptnews.ca

Voxcom Security Systems and Protectron, have been consolidated by ADT. Moreover, he does not expect to see much consolidation in the lower end of the market. Few companies are well enough capitalized to be able to finance their internal growth, combined with an acquisition. Some companies could acquire capital through dealer programs, but, with only one major player in the industry right now, there’s a dearth of programs available to the smaller dealers. “And ADT now is ratcheting up their terms, making it harder for the other companies to compete with the better financed, door-knocking firms, the Vivints and that,” he says. SecurTek Monitoring Solutions and Counterforce, which also does acquisitions, are among the few that have dealer programs, Sudermann adds. And while some companies would like to sell, there are not a lot of buyers. “There may be some activity, on the right terms and conditions with vendor take-back financing, for example. I see it as being fairly limited. I see Securex being involved to a degree, but I don’t see it throughout the broader industry,” he says. This lack of M&A activity, he adds, marks a change for an industry where there used to be a great deal of consolidation. “That consolidation was driven by companies like Voxcom and Pro-

tectron. Chubb is out there still, and Honeywell. But they don’t do a lot of acquisitions. It’s not their business model.” Looking beyond Canada, the London, U.K.based market research firm Memoori Business Intelligence is predicting M&A in physical security will start to increase. “Mergers and acquisitions in the physical security industry have been on a roller-coaster ride over the last 15 years. With an upswing in 2015, [Memoori] predicts that industry M&A will start a new cycle of growth during the next few years,” a recent article by the firm states. In 2015, the article says, the value of deals increased to US$5.7 billion. The two most high profile deals — the acquisition of Axis Communications by Canon for US$2.8 billion and the merger of Kaba Holdings and Dorma Holdings — accounted for more than 80 per cent of the total value of acquisitions that year. An increase in acquisition activity in the middle market during the last three years, along with ongoing problems of terrorism and political and economic uncertainty in some regions, are, the article says, “making the industry generally confident that investment will continue to flow into the physical security market. “We forecast that the trend in M&A across the physical security industry will increase to US$6,500 million [US$6.5 billion] by 2020. We

expect that some of the major conglomerates may sell off parts of their security products businesses, and this will provide a great opportunity for the specialist manufacturers to continue their M&A strategy.” In the video surveillance sector, Memoori expects “leading Chinese manufacturers, which have significant market shares in some western markets, could have good reason to acquire western companies with leading IP technology at the enterprise level.”

Home automation Several trends will affect the home automation market this year, says Blake Kozak, principal analyst at IHS. During the last year, the market has seen a slow down in growth primarily because many early adopters already have a system. “So the challenge some companies are having is identifying how to educate their existing folks. You look at a lot of the traditional service providers — an ADT, Protection 1, Monitronics — there was Blake Kozak an incredibly large number of legacy systems out there. We need to continue to see those being converted.” Many companies have done a good job with that, he says, but they face a further challenge: another reason for the slowdown is that there has not been much expansion of the home automation pie. While the total number of smart-home subscribers is increasing, the historical 18 to 20 per cent penetration rate for monitored systems in North America has not increased significantly. Fragmentation, too, Kozak says, will continue to affect the market over the next year or so, especially in regard to connectivity, with Thread, HomeKit, ZigBee, Z-Wave, the various forms of WiFi and Bluetooth. Both Bluetooth and DECT ULE will likely play a larger role in the market, he expects, while it’s unclear how Thread and HomeKit will affect the market over the next year. “What’s interesting will be: will this add to the fragmentation? The challenge is, even IKEA is starting to come out with their smarthome and automation solutions and really targeting a way to get into the market at a lower price. That adds to the fragmentation: when you have a company such as IKEA coming out with different offerings.”

CCTV In CCTV, says Katie Brink, industry analyst at Cleveland, Ohio-based The Freedonia Group, we will see products, such as cameras and moni-

tors, become increasingly commoditized. Prices have fallen, and, as manufacturing capabilities have grown stronger, it’s become more difficult to compete. Thus, many companies have focused on trying to diversify and stand apart from the competition. That’s brought a move to introduce special features, such as thermal imaging cameras, extreme-weather cameras and high-light or low-light cameras. However, while some end users will always want the latest and best technology, she adds, most people setting up a security system aim primarily to meet their needs and work within a budget. “So features such as thermal imagKatie Brink ing or the high-light situation tend to be more niche or used in high-security areas where there’s a real need for security, vetting and paying attention to the perimeter,” she says. “As a result, there’s been more of a shift towards the analytics, the video management, making the systems more flexible so that you can leverage them better. That’s really what will drive video surveillance going forward because, with analytics, you can help monitor people who are doing the monitoring — so the security guards do their jobs more efficiently.” This may help reduce the number of guards needed because, rather than requiring many guards to watch several screens, the system can detect a problem, bring it up and point it out to a single person who is reviewing the screen. Or it could reduce the number of screens: there could be just two or three, and a guard can pull up the one needed when there’s an issue.

“There’s been a shift towards the analytics, the video management.” — Katie Brink, The Freedonia Group Another trend that will grow in importance, especially in retail, Brink says, is the use of analytics and leveraging the software not only for security but also for other purposes to help drive revenue. A store can use analytics to monitor operations or see if their marketing is working effectively. “Going forward, the amazing capabilities of analytics, which have been growing more capable and will continue to do so, are going to help with that,” she says. “In each industry, as manufacturers and software developers work with the end users and say, What needs do you have? How can we leverage the analytics to help you out in other

ways, I think it’s going to increase the use of video surveillance.”

Cyber security Kevin Lonergan, senior analyst at Toronto-based IDC Canada, says his company has seen strong growth in managed security services in Canada over the last few years, and they expect the trend to continue. This is happening mainly because Canadian businesses, outside large enterprise organizations, are having difficulty finding and retaining highly-skilled IT security professionals. “Our survey results show that Canadian organi- Kevin Lonergan zations ranked a lack of security staff availability as the No. 1 reason for migrating to managed security services,” he says. “They need to have people there, available or on call 24x7, and there’s just not enough professionals out there to fill in all those gaps. Staff retention is also a big problem. Because they’re in such high demand, these people will jump around.” According to the survey, Lonergan adds, another major reason for the move to a managed model was lack of security threat knowledge (ranked third in importance). Organizations now have four or five different mobile devices they have to support and make sure are secured. “The attack surface has grown so much, and it’s hard to find people who have knowledge of all these different threats.” Survey data also showed the main roadblocks organizations face when trying to improve IT security is a lack of budget and lack of non-IT employee security knowledge. “Organizations are saying that, despite email being 25 years old and people being on the Internet for 20 years, people are still clicking on links they shouldn’t; people are still falling for simple phishing scams. They just don’t have the knowledge,” he says. “So, despite knowing that there’s a lack of proper security knowledge amongst their employees, organizations still admit to training very little of their staff on a yearly basis.” Karl Sigler, threat intelligence manager at Chicago, Ill.-based Trustwave, says poor password security and management remain top of the list of things to look out for in 2016. The strength of passwords as an authentication control is more important than ever before. “Cyber criminals are increasingly using automated password-cracking tools to identify passwords in a matter of seconds. This is because all too often users stick with default passwords or don’t want to have to remember a long, complex sequence of numbers, letters and characters.”

@SecurityEd • January/February 2016 15

Mobility

Through 2016, Sigler says, e-commerce will continue to be a prime target for cyber criminals, who are seeking Personal Identifiable Information (PII) and payment card data. Trustwave has seen e-commerce grow as their “Top Target Asset” for the past three years. Rising from 48 per cent in 2012 to 54 per cent in 2013, it is now at 64 per cent for retail breaches in 2014. “It is safe to say that we expect compromises of e-commerce sites to continue to dominate our investigations through 2016 and beyond,” he says.

Daniel Bailin, director, strategic business development and innovation at Austin, Tex.-based HID Global, says the trend to using mobile phones to open doors will continue to grow. Interest in this technology increases as smart phones become more central to people’s lives. We’ll also start to see “wearables,” smart personal devices used now mainly to track activity levels, being used to open doors. Generally, people want more options in access control than just the smart card.

“When smart cards were the only choice, we picked smart cards. But, just as there are many choices in this mobile phone world, we’re going to see the same expectation [in access control]. Part of this overall trend is called Daniel Bailin the consumerization of IT. The idea is that, I have a flexible, personalized experience in my personal life, and I expect to have that same range of choices in my

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enterprise life.” Moreover, Bailin says, while some of these new products will continue to support NFC, the technology used with smart cards, more and more use cases in future will also support Bluetooth. “The advantage of Bluetooth is that you have a somewhat longer read range, so it will make it a little bit more user friendly. And you open up some new use cases that you didn’t have when you were just supporting NFC,” he says. “Smart devices over Bluetooth give you more options for how you interact with the door.” For the near future, mobile credentials will likely co-exist with cards or whatever other credentials are already in an organization’s system, says Katie Brink at Freedonia. In some companies, for example, executives have a card but are also issued mobile credentials. The rest of the employees may just have a card. Currently, their use has been mainly for security. Some hotels have mobile credentials for room keys, sometimes allowing guests to check in via a mobile app. Universities have used them for student IDs, where they’re also used to access dormitories or buildings after hours. It’s easier to get in (they hold their phone up to the reader at a door), they don’t have to worry about losing a card, and the phone is always with them. However, Brink adds, the common belief is that mobile will dominate. “As it becomes the standard to have a smart phone and technology develops, it’s eventually going to switch — and for many uses beyond security,” she says. “But it will take time. It depends on companies’ needs. Some end users want the latest and greatest, or want to stand out to customers, especially hotels or universities that are trying to attract and retain students. Those are probably areas that will move quickly. But for a regular office, which already has cards, what’s the point in upgrading to a new system? You might upgrade when you start having issues.”

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There’s more to life than security By Linda Johnson

Newer uses for surveillance tools include business intelligence, operations management, marketing, and potentially much, much more

hether they’re monitoring new-born pandas or providing a record of the construction of a new sports stadium, surveillance cameras are being used in new

ways every day. For the security industry, the growing use of cameras for non-security purposes is proving beneficial. As cameras become smaller and smarter, they’re taking on useful roles in areas such as marketing, operations and compliance, thus opening up new opportunities with existing customers and a way to attract new ones. “Over the last two to three years, video surveillance cameras have adopted many more applications outside just the pure video surveillance and security setting,” says Aaron Dale, market analyst, security and fire, at the research firm IHS. “People have been using non-security cameras in niche applications for quite a while, but more recently, it’s become more mainstream.” The primary non-security use of surveillance cameras, he adds, is business intelligence — the use of cameras to increase efficiencies and profit line. Often, the initial infrastructure has already been set up for security, thus providing an add-

18 SP&T News • www.sptnews.ca

ed incentive to upscale. This application is most prevalent in the retail market. Kevin Saldanha, director of product management for IT cameras at Clovis, Calif.-based Pelco by Schneider Electric, says intelligent video analytics inside a camera produce heat maps that retail store managers can use to see how customers move about the store. If a store has just set up a new end-cap layout, a display at the end of an aisle, for example, the manager will want to know whether it’s attracting customers. “That’s valuable business intelligence that the people who change configurations of stores can use to great advantage in improving their business operations and effectiveness. So, the ROI for these types of applications is readily apparent,” he says. Cameras are also used in retail to see how a store is operating, an application especially useful for multi-site companies, Saldanha says. Managers with many stores can call up cameras in all the different stores and see what’s happening in each. They can compare activities and efficiencies: what level of traffic each store has, how employees help customers and how long people are waiting in check-out queues. Long line-ups can cause a store to lose customers. If operations staff

see long waits in a particular store, they might decide to open another checkout or even to retrain staff to work more efficiently. Dan Cremins, global leader of product management at Ottawa-based March Networks, says the collected meta-data helps retail marketing and operations people identify trends that could affect the business. “The real trick of this is to be able to take the information you’re seeing from all the different stores every second, every hour, and be able to chart it out into a dashboard to see trends over time. You may see that one particular store constantly has people waiting in line much longer than all the other stores. So, you can look at the video, talk to the manager and get to the root of the issue.” Retailers are also beginning to use surveillance cameras, he adds, to help determine conversion rates: a comparison of the number of people who enter a store with the number who purchase something (number of transactions). This information is important primarily to specialty retail stores, particularly clothing stores. Cremins says many retail owners and managers are using cameras to conduct operations audits. A camera takes snapshots at regular intervals, and a manager can then review the shots to make sure

AMAG Symmetry software offers multiple views of a retail establishment, including POS transactions. Retail has emerged as a leader in discovering new uses for surveillance tools, including useful applications like heat-mapping and customer line-up management.

that operational, compliance and performance standards are being met in their absence. The compliance aspect makes the operations audit function particularly useful to financial institutions, he adds. Many banks have opening and closing procedures they are required to follow to discourage robberies. “Operations people want to make sure each branch manager is actually doing this. So by taking a snapshot at 9 o’clock or right before, you can see, yes, I see the manager and the employees; they’re gathered together. They’re following the process,” he says. “Banks have processes in place, and they need a tool to be able to ensure that all their branches are compliant.” Retail marketing has also taken advantage of the merger of analytics and meta-data coming from cameras to develop dynamic marketing, says Jim Murray, senior product manager for video at Torrance, Calif.-based AMAG Technology. Thus, public view monitors can change what they display depending on the number and type of people that may see it. “The monitor is dynamically deciding: do I want to show that you’re being watched, show just an image of what’s being viewed by the camera that’s open to public view, or do I want to show marketing material that corresponds to a promotion that’s going on right now,” he says. Even more targeted is some digital signage, which identifies customers by characteristics such as gender and age and then displays an advertisement deemed most suitable for that group, Dale says. Digital signage is being used in ever more inventive ways. In a recent Porsche cam-

paign, for example, a video surveillance camera with embedded object detection functionality was paired with a digital signage advertisement at the side of a highway. “It would detect that a Porsche had driven by, and it would then display that particular advertisement,” he says. “We’ve seen a lot of these types of applications recently.”

“There’s a lot of this technology being used in anything from missile guidance to drones.” — Aaron Dale, IHS On industrial sites, Saldanha says, managers are using video assets to fulfill functions such as monitoring adherence to safety processes. A piece of equipment may need to be checked at regular intervals, for example. “Sometimes, they want to know that physically somebody went there, did their job, because it was important that that process be followed for the safety of people and equipment in that area.” Thermal imaging cameras have made possible other non-security applications on industrial work sites, he adds. They’re sometimes used to map moisture paths and detect leaks that may be hard to see. And, because the first sign of a problem in a machine is often an out-of-control temperature, they are also used to ensure machines are functioning properly, replacing the visits by

an inspector with a handheld thermal scanner. Thus, at power plants and stations, which run very expensive equipment and want to avoid power outages, thermal cameras are used to produce heat maps of sensitive portions of equipment, Saldanha says. “If you have thermal cameras with intelligent, thermographic analytics in them, you can continuously monitor the heat maps at different points on a piece of equipment. And, if anything goes out of control, you have immediate notification via analytics alarms from the camera, which tell you: this particular point, which is supposed to be in this temperature range, has now gone out of it,” he says. In another industrial application, cameras are used with RFID tags attached to products moving along an assembly line to help determine where each piece is located on the line, Murray says. “So if, for example, the RFID tag isn’t read properly, a manager can go to the camera to see what’s going on and perhaps manually enter in the ID of that product.” Murray says the non-security use of cameras has increased primarily because the cost of IP cameras has dropped significantly, while quality has been improving. The processors in cameras with on-board processing capabilities are getting better and faster, and thus the range of analytics that can be done at the camera is growing. “It means the meta-data that comes out of the camera that can be stored and shared is always widening; there’s more valuable data coming out of the camera,” he says. The trend has also been driven by Cloud tech-

@SecurityEd • January/February 2016 19

Components in power stations are monitored using thermal imaging and thermography to detect early signs of possible failure. nology, as well as the ability to make cameras more aesthetically pleasing and less intrusive, a feature particularly important in the residential market. Using cameras for non-security purposes is a boon for security professionals, Cremins says. Integrators are always trying to expand their businesses, but it’s difficult to repeatedly return to the same customers and try to sell them the newest, higher-megapixel camera. “But if they can go to an existing customer and say, I can offer you more than just a security solution to solve more of your problems, then there’s more money in it for integrators. And

they’re making their customers happier,” he says. While people are coming up with new ways to use cameras in other industries — in automotive, for example, where features like night vision and lane departure detection are being built into cars — the main opportunities in the near future will continue to be in the retail and residential markets, Dale says. There is still in both areas a lot of room for expansion, he adds. He does not see cameras moving into very many non-niche environments, although there are indications that gaming and defence are two possible applications.

“There’s a lot of this technology being used in anything from missile guidance systems to drones.” Murray believes the use of non-security cameras will continue to expand in many areas. They’re already being used in “intelligent stadiums” to determine queue length and in parking lots to identify which levels are full. He also sees a growing use in remote health care. “It will provide more reasons for people to have cameras in their home. They can have an appointment with a doctor, and they don’t need to go in. They can use cheap video conferencing through the phone or PC. Cameras can be used to meet with people in professions that are under-staffed,” he says. Cremins says the use of non-security cameras to monitor compliance, especially in safety protocols, will lead to widespread adoption of the technology across many verticals. Employees in many workplaces are required to wear safety helmets and vests. “Think about any application, not just retail, but wherever people have to wear safety clothing,” he says. “If you had a tool to be able to work across all your locations to make sure that, every hour, employees are wearing their safety gear, what better solution is there than video?” Linda Johnson is a freelance writer based in Toronto.

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QA &

ob Martens spends a lot of time thinking about the possible — even the probable. Martens was with Ingersoll Rand for 11 years in various capacities — mostly on the IT side, he says — and left shortly before the company spun off its security business and called it Allegion. He took a CIO role with another firm, then briefly retired before being wooed back to Allegion with “an offer I couldn’t refuse.” Now, as Allegion’s futurist, he identifies trends, posits outcomes, and determines strategy accordingly. He has an abiding interest in the Internet of Things and home automation, both of which are game-changers for security. It’s up to Martens to not only identify the new rules but predict the outcome. SP&T News: What is your role within Allegion? Rob Martens: You can think of me as a free radical bouncing around the corporation. The best way I can describe what I do is, I come into work every morning and I do whatever I think is in the best interests of Allegion. Some days that might be hyper-focused on a technical piece. Other days, that may have to do with, who are the best people in the industry where we want to integrate product sets? Or it’s pure strategy in terms of, where do we actively see technology going? SP&T: Do you make a distinction between IoT and home automation? RM: You can do that. I break it into five distinct categories today just to make it easier for people, because there really is no set definition.

With Rob Martens Futurist and director of connectivity platforms, Allegion By Neil Sutton

The phrase “Internet of Things” was actually coined by a guy called Kevin Ashton, who is a British tech pioneer, in 1999. People have done different spins off it for marketing reasons, but if you really broke it down today, most simply you would say: you’ve got connected home, wearables, connected car, the industrial Internet of Things (some people call that M2M — machine to machine) . . . the fifth one is something you’ve historically heard of as building automation services. That is also synonymous with the term “smart cities” — a lot of people also associated smart grid with that. I typically try to group it into those five categories just so people can get their arms wrapped around it. Home automation, in and of itself, doesn’t necessarily have to be IoT. You could have a closed network, that isn’t connected to the Internet at all, that has a certain amount of automation associated with it. SP&T: How much of your role is future/speculative versus products that are coming out in six months? RM: In my case, the vast majority of my role is future/speculative. I typically try to float between seven and eight years out. I think once you’re outside of a seven to eight year window you’re not accounting for disruption. I focus a lot on design as well. We have some very core elements of design. I think that if you get too far out, you start to get into geopolitical stuff and you start getting into the impact of larger societal stuff. You have to be careful so that you can at least stay a little bit in your lane and remain relevant. I do focus in on why we make the investments we make in things like IoT as it relates to products. People are interested in those

physical products. It gives them something tangible to talk about and to relate to. I’ll put together presentations that are “present state, moving forward.” A simple example could be: people’s affinity is moving quickly away from learning devices and much faster towards smart devices. For example, you could buy a thermostat that can track your patterns. Over time, it learns your patterns and replicates those patterns. To me, I’m not a fan of that. I’m quite chaotic in my actions and my expectation for devices is to respond to me in real time. I want the devices in my home or in my workplace to respond to my immediate actions rather than to try and predict what I may do.

“My expectation for devices is to respond to me in real time.” SP&T: Do you think integrators have a grasp of what IoT is and its real world applications for security? RM: I don’t. And the sad thing is I think in part that can be intentional. My mission, and the thing I’m passionate about, is demystifying the IoT. How do we make something that should be far more simple understood by folks so that they understand the benefits, but also equally importantly, what are the exposures for doing these types of things? I absolutely believe that there’s some basic education that needs to take place. I spend time with the integrator community and with other partners trying to get people to understand there’s a right way and a wrong way to do these things. For example, who you partner with. As we become interdependent on multiple systems, you

have to understand that if you’re integrating with someone, you’re only as strong as your weakest link. But it’s also getting people to understand that the line between physical and digital security is really blurring. Part of the reason we need to get these guys up to speed isn’t that everything needs to be digital and everything needs to be in the Cloud, it’s a question of empowering people so that they have a better feel and a better process to decide, where do I want to apply this technology in my building. I think that’s the real trick. SP&T: What are your predictions for the next five to eight years? RM: I fully expect for a couple of big things to happen. One is, the level of expectation of identity management across work and home is going to absolutely merge. This concept of knowing who I am when I arrive and what I want is going to be in effect. That’s not just for simple stuff. You’ve heard all this stuff before: when I arrive I want the coffee maker to turn on. That’s all well and good, but I think what we’re really talking about is tangible, non-tchotchke, business-oriented things. What we think is going to happen is, the workplace is going to become incredibly flexible. I’m sure you’re familiar with the concept of hotelling. We believe that will be on steroids. When you come into the building, depending on what your preferences are, you’ll have the ability to be assigned a workspace, have everything that is expected of you available, ready and accessible based off of that workstation. You are no longer going to be carrying a workstation with you outside of perhaps a phone or a wearable device. The level of integration is going to increase exponentially.

@SecurityEd • January/February 2016 21

Product Previews

The latest in security technology

Mobile app for Apple Watch Leviton

HD-TVI 1080p cameras

Speco Technologies Intensifier and IR camera models are now available in full HD-TVI. Cameras that feature heater circuitry and anti-moisture glass to reduce fog and condensation, as well as wide dynamic range, are now available in full HD 1080p resolution over coax. Previously only available in 960H, the new HD-TVI HT7246T and HT5940T provide detailed images at any time, day or night. The HT7246T utilizes Intensifier technology, allowing users to see HD colour video in low light without IR LEDs by amplifying existing light.

Leviton announced Apple Watch support for the Snap-Link Mobile for iOS application (app). This new app provides a solution for monitoring and controlling Leviton automation systems either remotely or locally. Users can download the app via the Apple App Store to their compatible iOS devices including iPad, iPod Touch, iPhone, and now Apple Watch. The Apple Watch extension utilizes watchOS 2 and explicitly allows for control over the most commonly accessed connected devices.

www.leviton.com/automation

A/V cable assembly products Legrand

Legrand has introduced 28 new On-Q A/V cable assembly products, as well as 11 new On-Q Compression F Connector products to its AV accessory product line. The 28 new A/V cables include: 5mm; Toslink; Universal 2 and 3; Composite video; Adapters and tools. All cables, except for the adapter products, are U.L. tri-Rated (CMG/CLx/FT4) for code compliant in-wall installation. The Universal 2 & 3 cables also include colour bands matching the CTA 863 Home Theater Color Code specification, reducing the amount of customer support necessary for both distributors and installers.

www.specotech.com

www.legrand.com

PTZ dome network camera Axis Communications

With 4K Ultra HD resolution and high-speed pan/tilt and powerful zoom functions, the new AXIS Q6128-E is suitable for both indoor and outdoor installations, in low light and challenging environmental conditions. PTZ dome cameras with Axis’ Sharpdome technology enable coverage of large areas with great detail when zooming in. Speed Dry function provides sharp images even in rainy conditions and simplifies dome cleaning.

www.axis.com

POS keyboard solution CHERRY

Interlock controllers Dortronics Systems

4700 Series Interlock Controllers incorporate a unique watchdog circuit that constantly monitors operation. Also featured are LED indicators for input-output connection status, and system busy or system idle confirmation. The 4700 Series includes suppression protection on all outputs to prevent inductive load locking devices from damaging the circuitry. Additional features include interlock violation alarm relay output; 4 DPDT relays (three powered and one dry contact for signaling); panic release and custom programmable propped door, panic release and door unlock timers.

www.dortronics.com 22 SP&T News • www.sptnews.ca

The G86 MSR Encryption Series is a professional point-of-sale keyboard solution made exclusively for secure credit card transactions. Offered with and without touchpad in both SPOS 14.2” & LPOS 17.4” lengths, the new CHERRY MSR Encryption Series keyboards provide high levels of POS credit card protection against liability and fraud. When a credit card is swiped through the magnetic stripe reader (MSR), the sensitive credit card data is encrypted immediately within the device.

www.cherrycorp.com

Access control panel Sielox

The 1700 Controller has been designed with all logic built into its field-programmable processor allowing for fast design changes to accommodate new features and enables easy field updates. A built-in SD card stores a backup of all configuration data, allowing for instant recovery in the event of a failure. The entire access database can also be downloaded onto the SD card to facilitate access operation in the event of network failure. Among the enhancements are improved IP network performance and enhanced wireless lock solutions.

www.sielox.com

Anti-terrorist barrier Delta Scientific

The new HD2055 electromechanically controlled anti-terrorist barricade decisively stopped a 15,000 pound (6,803 kg) test vehicle traveling at 51 mph (82 kph) in a recent crash test conducted by an independent testing laboratory. The barricade features a shallow foundation with an environmentally-friendly electromechanical actuator which utilizes a sophisticated cam design that accelerates and de-accelerates the barrier road plate during raising and lowering. This reduces the lifting and closing force down to zero at the end of each stroke.

www.deltascientific.com

Integrated entry systems Aiphone

PSIM solution

Tyco Security Products Version 8.1 of the Proximex Surveillint PSIM solution offers new capabilities for faster configuration, deployment and management of alerts. Under the centralized deployment and configuration wizard, integrators can create and configure event and video integration modules, manage sensors, zones or areas, design operator tasks and configure related rules within Surveillint Enterprise or Essentials. With the Operator Task Module, Surveillint 8.1 enables administrators to define multiple step tasks within the Operation Console through an Operator Task Designer GUI.

Aiphone introduces a series of integrated HID multiCLASS SE readers for their IS, IX, and JP Series audio/ video entry systems. These dynamic, multiCLASS SE 13.56 MHz, contactless readers support a broad array of credential technologies and a variety of form factors. The embedded HID multiCLASS SE readers allow these video door stations to integrate with new or existing access control systems. Aiphone’s flagship IX Series allow users to improve staff efficiency by controlling security needs from either a central location or remote user.

www.aiphone.com

Panoramic dome IP camera LILIN Americas

Featuring an M12 industrial Ethernet connector, rather than a standard RJ45, the new LILIN FD2452V-M12 five megapixel sensor 360° panoramic IP camera is an advanced video solution to help monitor and deter crime, vandalism or terrorism on public transportation systems. With its impact-resistant polycarbonate dome cover, the camera can withstand tough conditions such as vibrations, shocks, bumps and wide temperature fluctuations. It is also vandal-resistant, and features an active sensing alarm that can detect attempts such as blocking or spray-painting.

www.proximex.com

www.lilin.us

Security shutter Wayne Dalton

The Model 523 Security Shutter is suitable for areas with high pedestrian traffic. Beyond its trim design, the security shutter comes in four standard powder coat colours, 197 RAL powder coat colours and six wood grain finishes. This door comes preassembled, allowing easy installation for hospitals, offices, schools and other buildings. The Security Shutter comes with multiple lock and operations options, providing security and safety to compliment individual needs. In addition, the aluminum design comes with a compact bottom bar featuring slide locks and a vinyl seal.

www.wayne-dalton.com

Panoramic surveillance solution IDIS

PTZ IP cameras

Tyco Security Products The new Illustra Pro 2 megapixel 30x PTZ camera offers 30x optical zoom and 12x digital zoom, compared with the 20x zoom of the previous Illustra PTZ model. To improve operator control with better precision and control accuracy, the Illustra PTZ uses zoom adjusted program (ZAP) technology to automatically control the pan and tilt speed in proportion to the amount of zoom used. The Illustra Pro 2MP 30x PTZ helps reduce the costs in network overheads and storage costs with improved low light performance and noise reduction.

www.illustracameras.com

The Super Fisheye enables complete 360-degree panoramic surveillance in high-definition, to give operators complete situational awareness without blind spots. The camera increases security by eliminating common delays associated with panning, tilting, and zooming. Featuring dual camera- and client-side dewarping (including via mobile devices), the 5MP Super Fisheye allows operators to split the 360° view into smaller, more focused images of key areas.

www.idisglobal.com

Thermal PTZ domestyle camera FLIR Systems

Version 3.0 for the On-Q Digital Audio System is a firmware upgrade that adds iHeartRADIO streaming, quick recall of favourite songs through a Top 10 feature, and other key enhancements to the professionally-installed modular home music system. The version 3.0 software is now factory-installed on new systems and can be downloaded at no cost by existing users, who will be automatically prompted about the system upgrade. Current users will also need to download a free update to their iOS or Android app, and these can be downloaded from the App Store or Google Play.

The FLIR TCX PTZ (Pan-TiltZoom) is a thermal PTZ camera that is compatible with the industry’s top video standards and includes onboard Video Motion Detection (VMD) analytics. The FLIR TCX PTZ uses a thermal camera to provide accurate alarm assessment and visual verification. Using thermal, security professionals can see clearly in complete darkness, in challenging lighting conditions, low-contrast scenes, inclement weather, or heavily landscaped areas to help determine the correct response strategy.

www.legrand.us

www.flir.com/tcx-ptz

Home digital music system Legrand

@SecurityEd • January/February 2016 23

Product Previews

Fire & Life Safety

Rugged megaphone AmpliVox

Alarm horns

E2S Warning Signals The D1x range of alarm horns, loudspeakers and integrated alarm horn/Xenon strobe warning units employs the latest electronic technology and acoustic engineering, in, marine grade, LM6 aluminum enclosures. The UL/cULs approved alarm horns and combined units are available with traditional directional flare horns or E2S’s omni-directional radial horns that generate a uniform 360° sound dispersion. The 117 and 125 dB(A) alarm horns feature four remotely selectable alarm stages/channels.

www.e2s.com

The Pro Marine Megaphone, model WP609R can go anywhere on land or water with its rechargeable battery pack and state-of-the-art design. The Pro Marine Megaphone is constructed of high-impact polycarbonate material, engineered to meet IP67 (Ingress Protection Standard) for dust and water submersion. The unit will float if dropped in the water, but can still operate even when submerged for up to 30 minutes. To protect against cracks and damage, the Pro Marine Megaphone includes shock-absorbing rubber cushions on the front edge and back, and wrap-around handles.

Branch line restraint Eaton

The Universal Stopper (STI-13200NC) is an indoor/outdoor cover for surface mount. It offers protection against physical damage, dust and grime as well as severe environments inside and out. Indoor/outdoor Stopper is a clear, surface mount cover with a clear conduit spacer. It is sized to fit most pull stations, has a high strength continuous hinge and is less than four inches in depth. Other mounting options include a flush mount cover or a waterproof Type 4X enclosed back box.

The B-Line series TOLCO Branch Line Restraint (BLR) system is designed to help prevent the movement and damage of fire sprinkler branch lines during earthquakes that may harm the structure or nearby non-structural systems. The TOLCO BLR structural and pipe attachments are Underwriters Laboratories (UL) listed and Factory Mutual (FM) approved for both steel and plastic chlorinated polyvinyl chloride (CPVC) sprinkler systems.

www.sti-usa.com

www.cooperbline.com/blr

www.ampli.com

Indoor/outdoor cover STI

Paging horn TOA

The SC-630TU Paging Horn is a compact, high-impedance, and highly intelligible speaker suitable for public address announcement applications. It has a built-in 25 V / 70V transformer with external screwdriver adjustable power taps. Its external speaker component is finished with powder coating, and stainless steel bracket and screws ensure the unit’s weatherproof capability. The SC-630TU is certified to UL 1480 UUMW and ULC-S541 standards and is reliable for operation in demanding environmental conditions. It is easily installed on wall, pole or ceiling-mount applications. The SC-630TU is also designed for intercom talk-back applications.

www.toacanada.com

Radiation identification tool FLIR

The identiFINDER R200 pager-sized radiation identification tool is a spectroscopic personal radiation detector (SPRD) for front-line threat assessment. Intended for use by state and local law enforcement agencies and first responders, the wearable identiFINDER R200 delivers American National Standards Institute (ANSI) N42.48 compliant identification. At less than one pound, the lightweight identiFINDER R200 is fully compliant with the ANSI N42.32 Personal Radiation Detector (PRD) standard and features a compact and rugged design.

www.flir.com 24 SP&T News • www.sptnews.ca

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Altronix ...................................................................... 7 www.altronix.com

ISC West ..................................................................... 8 www.iscwest.com/an

Speco Technologies ............................................... 1, 2 www.specotech.com

API ........................................................................... 17 www.apidealers.com

J.C. Gury Company ................................................... 24 www.jcgury.com

TOA Canada ............................................................. 20 www.toacanada.com

Bosch ..................................................................... 1, 9 www.boschsecurity.us

Resolution Products ................................................ 16 www.resolutionproducts.com

TRI-ED ...................................................................... 27 www.tri-ed.com

CML Security............................................................ 25 www.cmlsecurity.com

SecurTek ............................................................ 11, 25 www.securtek.com

Weiser ...................................................................... 28 www.weiserlock.com

Harding Security Services ........................................ 25 victor@hardingsecurity.ca

Smart Eyes Direct ...................................................... 5 www.smartvisiondirect.com

@SecurityEd • January/February 2016 25