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Anixter purchases Tri-Ed for US$420M

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Distributor adds residential and small business markets with acquisition p. 8

How to cope with growing storage needs

Large video files and longer retention policies require up-todate solutions p. 26

Q&A with Mission 500 co-founder

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George Fletcher is encouraging the security industry to help children in need p. 38

The network you should know The Internet of Things has the capacity to change security in the home now and forever By Linda Johnson

t seemed pretty “smart” at the time — the home that allowed its owner to program cameras and sent alerts when a window is opened. But as ever more devices are connected to networks — as appliances start gathering data about their environment, communicate with each other and know when you come and go — homes today are moving towards an entirely new level of smart.

How the advent of the Internet of Things (IoT) will affect the security industry is unclear. The IoT may present increased security risks, which are not yet resolved. But the entry of Google (through its purchase of thermostat and smoke detector maker Nest Labs and Nest’s subsequent purchase of camera company Dropcam) into home automation suggests a promising new stage for the market. “We’re predicting by 2020, there will be Continued on p.20

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Contents August/September 2014

www.sptnews.ca

THE

Cover Story

Departments

20 The network you should know

INTERNET OF

The Internet of Things offers a new way to look at home automation

THINGS

4 Editor’s Letter 6 Line Card 38 Q&A George Fletcher, advisory board member, Mission 500

By Linda Johnson

Columns 16 Lessons Learned Buying the integrator

By Victor Harding

Features 22 Sun, wind and security

26 More to store

Energy producer GDF Suez uses surveillance to combat copper theft

There are increasing demands on security departments to keep video longer

By Neil Sutton

By Vawn Himmelsbach

Contractually sound

By JF Champagne

Health-care facilities have unique needs for entry and egress

By Ann Geissler Timme

32 Network tester

Fluke Networks’ LinkSprinter is a pocket-sized network tester that identifies Ethernet problems in less than nine seconds.

stop 36 Spring for door closer Stanley has made a spring stop option available for its QDC100 door closer product line.

visit us online

www.sptnews.ca

Integrator Roundtable: Hiring new talent It’s new school vs. old school in terms of the potential job applicants. Do new graduates have what it takes to work in today’s security market?

Looking for the latest IP camera? What about a new managed access control system? Find these products and more at our online buyer’s guide www.securitypages.ca

19 CANASA Update

28 Cure the access control blues

www.sptnews.ca/videos

@ www.twitter.com/SecurityEd

The latest in security products Presented by SP&T News and Tri-Ed, new product announcements from GeoVision, Kantech, Middle Atlantic Canada and American Dynamics.

www.sptnews.ca/videos @SecurityEd • August/September 2014 3

EDITOR’S LETTER

By Neil Sutton

It’s the simple things Momentum is gathering for more connected devices in the home

s technical concepts go, the Internet of Things is probably about as consumer-friendly as it gets. At least, as far as the name is concerned. It goes without saying that most people are familiar with the Internet, regardless of how they access it or what they do with it. “Things” could literally mean anything, hence the power of the terminology: theoretically, you can connect practically any device or appliance to the Internet. Of course, when you really break it all down, it starts to look a lot more complicated. I couldn’t begin to explain how wireless protocols work. I don’t have the space, and frankly, I don’t fully understand it myself. That complexity tends to multiple as more players enter the market. In the main news story in this issue, we cover the rise of the Thread Group, a new protocol body led by Google in the guise of one its latest acquisitions, Nest. When I interviewed members of the group, they indicated their Thread protocol is attempting to fill some of the gaps left by other industry-led coalitions. But interestingly, there was some acknowledgement that Thread isn’t likely to supplant Z-Wave, ZigBee or any other protocols that are currently out there. More to the point, there are likely to be more of them in the coming months and years than less. So this isn’t be a this-or-that scenario. There will be no Betamax vs. VHS or HD DVD vs. Blu-ray — one falling to the wayside as a single technology becomes dominant, at least not in the short term. The hope here is, with so many companies involved in these various standards and so many champions behind them,

the promise of the Internet of Things will be realized that much more quickly. Ultimately, the consumer doesn’t need to understand how all this technology works. As Yale’s Kevin Krause told me when I interviewed him for the story, most people aren’t concerned with the complexity that goes into making their smart phones crunch data and communicate. They only really pay attention to all that when they lose their signal. The Internet of Things potentially covers so much more than security in the home, but security will clearly have a role to play in it. Hopefully our cover story this month provides some guidance on how this is all unfolding, both now and in the future. In the meantime, it’s interesting to watch how the concept is being marketed. Kevin Ashton, formerly of MIT, is widely credited with inventing the phrase, as well as conducting some of the foundational work for its future. (In fact, he wrote in RFID Journal in 2009, “I could be wrong, but I’m fairly sure the phrase Internet of Things started life as the title of a presentation I made at Procter & Gamble in 1999.”) But IoT has really gained currency in the last few years because it’s becoming closer to a reality. We really are on the cusp of something big. In the days before this issue went to press, Samsung announced its acquisition of SmartThings, a developer of software to manage and control household gadgets via a mobile device. The company name alone speaks volumes about where we could be headed.

“We really are on the cusp of something big.”

Your Partner in Securing Canada Security Products & Technology News is published 8 times in 2014 by Annex Business Media. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and/or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry. Feature articles and all other types of newsworthy submissions should be forwarded to the Editor for consideration via mail, e-mail or fax (all listed below). These should be written to reflect the interests of professionals serving the Canadian protection industry.

Group Publisher, Paul Grossinger pgrossinger@annexweb.com Publisher, Peter Young pyoung@annexweb.com Editor, Neil Sutton nsutton@annexweb.com Online Editor, Rob Colman rcolman@annexweb.com Art Director, Graham Jeffrey gjeffrey@annexweb.com Account Coordinator,Trish Ramsay tramsay@annexweb.com President, Mike Fredericks mfredericks@annexweb.com

EDITORIAL ADVISORY BOARD Carlo Di Leo, Double Vision Group Colin Doe, Veridin Systems Canada Anna Duplicki, Lanvac Travis Firth, Tyco Security Products Mike Jagger, Provident Security Carl Jorgensen, Titan Products Group Bob Moore, Axis Communications Tom Richards, Lionsafe Security Paul Swan, Tri-Ed Distribution Josh Weidman, Allegion

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New home automation protocol emerges By Neil Sutton

he Thread Group is a new coalition of companies fostering the development of a wireless mesh networking layer that allows technology devices in the home to communicate with each other. The group was founded by Yale Security, Silicon Labs, Samsung Electronics, Nest Labs, Freescale Semiconductor, Big Ass Fans and ARM. According to Chris Boross, president of the Thread Group and also a member of Nest’s product marketing team, Thread was created due to a perceived gap in networking technology that is currently serving the home automation market. “We were looking for an existing standard that would allow us to connect products in the home wirelessly through a mesh network that carried Internet Protocol — we were looking for IPV6 support natively. It needed to be extremely low-power consumption and very, very secure, but also carry IP,” explains Boross.

“We couldn’t find anything that was suitable to do the job, so we started working as a group of seven companies to develop Thread.” Thread uses the 802.15.4 radio standard in the 2.4 GHz band, which is also used by ZigBee, another wireless home automation standard which was created more than 10 years ago. The Thread Group is still in its infancy by comparison, but shares some similarities with the ZigBee Alliance as well as the Z-Wave Alliance, both of which were started by a handful of companies and have since grown to dozens of members. (Freescale is also a member of the ZigBee Alliance and sits on its board of directors.) The differentiator for Thread is its support for battery-operated devices, says Kevin Kraus, director of product management for Yale Residential and the Thread Group’s treasurer. “Yale has a line of electronic residential door locks that communicate with home control systems. We offer locks that communicate with both

“We know how much hard work the Thread Group has ahead of it. ” — Mark Walters, chairman, Z-Wave Alliance

“It’s performing extremely well. A version of Thread is seeing real use.” — Chris Boross, president, Thread Group Z-Wave and ZigBee — two of the predominant home automation mesh network protocols. The reality is, neither of those are really optimized for battery-operated products,” he says. He adds that Thread is “the foundation to say, ‘We’ve moved the bar up from Z-Wave and ZigBee. We now have a new protocol that is much more focused on supporting battery-operated devices.’” But, he says, Thread isn’t likely to supplant existing protocols. Mostly likely, they will share the market, along with any others that come along. “At some point . . . the product that consumers want will drive that final solution, but I see them co-existing for many, many years.” In an email interview with SP&T News, Mark Walters, chairman of the Z-Wave Alliance, says, “As a leader in this market for almost 12 years, we at the Z-Wave Alliance know how much hard work The Thread Group has ahead of it. But we welcome them and applaud their efforts to advance the state-of-the-art in con-

nected-home technology.” According to Boross, Threadcompatible products should be available by the second half of 2015; the first half of the year will be devoted to helping companies test and certify products. Nest, which makes home products including thermostats and smoke detectors, currently uses an early version of Thread. “It’s performing extremely well in the field. A version of Thread is seeing real use,” says Boross. Nest garnered attention earlier this year when it was bought by Google for US$3.2 billion. Nest subsequently acquired Dropcam, a manufacturer of Wi-Fi based surveillance cameras for US$555 million. Boross wouldn’t address Dropcam’s potential role in the Thread Group because, at the time of the interview, the acquisition had not closed. Kraus says he expects to see other security companies show an interest in the Thread Group, saying it will “likely be looked at” by multiple vendors that wish to take advantage of its potential.

Genetec to resell BCDVideo equipment

ontreal-based Genetec has formed a strategic partnership with BCDVideo, giving the company exclusive rights to resell BCDVideo’s servers and storage equipment. The agreement covers BCDVideo Nova Series servers and storage arrays, which come equipped with Genetec’s Security Center software. The equipment, which will be sold through Genetec’s integrators and channel partners, will be available in multiple rack-mountable configurations (1U, 2U and 5U) and tower form factors. It also includes a five-year on-site “bumper-tobumper” warranty, RAID storage configuration options, and embedded SMART technology modules to minimize downtime and troubleshooting.

SP&T News • www.sptnews.ca

BCDVideo’s BCD380V8 Nova Series video recording server

“We are pleased to deepen our relationship with BCDVideo,” says Michel Chalouhi vice-president, North American sales at Genetec, in a statement. “The Nova Series combined with Genetec’s Security Center, offers highly-scalable, pre-configured hardware options for our customers. Furthermore, with both companies’ dedication to unbeatable customer service, this partnership will

bring great value and satisfaction to system integrators and end users.” “We’ve been working with Genetec, providing service to their customers for a number of years,” says BCDVideo president Jeff Burgess in a separate interview. “We’ve had incredible success in the first month [of the agreement]. Their customers have embraced it. For our company, it’s fantastic news. As the president of the company, the fact that they wanted to come out with our brand . . . that meant a lot to me.” Burgess adds that his company will continue to work with other security companies in the future, but Genetec “will be the only VMS company allowed to resell our servers.”

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LINE CARD Tri-Ed acquisition to broaden Anixter’s security portfolio Deal brings access to new markets and more than 60 branch locations By Neil Sutton

nixter’s acquisition of Tri-Ed will give the distributor greater access to markets like residential and small business as well as broaden its product base to include more fire and life safety, access control and intrusion, according to top executives from both companies. The deal, worth US$420 million, was announced on Aug. 11 and is expected to close around the end of the third quarter pending regulatory approvals. Bob Eck, Anixter’s president and CEO, says the acquisition emphasizes the complementary nature of the two firms: Anixter with its strength in enterprise customers and IP video; Tri-Ed with its small and mid-size dealer base and broad portfolio of security products. Tri-Ed also brings with it two technical centres and 61 branch locations, 10 of which are in Canada, with five more scheduled to open in the next few months. “We like the Tri-Ed branch network,” Eck told SP&T News. “We think that it augments our existing hub and spoke network quite well. We see advantages to the ways we can blend the two networks together.” The future of the Tri-Ed brand is still in question, and decisions will not made until well after the acquisition has closed, said Eck, adding the company has pursued various strategies with past acquisitions — in

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some cases keeping brands alive, in others, phasing them out in favour of the Anixter name. “To me, how you make that decision has everything to do with the strength of the brand and the market, the leverage you get from the brand, offset by, do you get leverage from having a single brand that you go to market with as well. That, to me, is the thought process. How it lands in this scenario, I wouldn’t be able to project at this moment,” said Eck. He did say, however, that nothing is likely to change in the short term, and Tri-Ed could be around for several years to come. “Without question, the TriEd brand will continue to exist for a period of time.”

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“Maybe we leverage the Anixter name or continue with the Tri-Ed name. At this point, I’m not in the know,” added Tri-Ed president and CEO Pat Comunale. Comunale, who said he will be staying on in a senior management role at Anixter, emphasized the complementary nature of the two businesses, noting that the combined entity can more readily act as a one-stop shop for dealers and integrators. “I think this should be better for the customer, now that he has a full basket of goods that he can buy from Anixter or Tri-Ed.” He added that there is almost certainly some overlap in terms of dealers served and products carried, but it is likely minimal. Comunale compared the integration to that of Tri-Ed and Northern Video, which proved so successful it drew the interest of Bostonbased private investor firm Audax Group, which purchased the combined company just over two years ago. As for why Audax opted to sell Tri-Ed now, Comunale speculated that the distributor’s recent performance made it an attractive acquisition target. “When the value has been created, and they see an opportunity to exit a business that has performed very well in a short period of time in an exciting market like security, you can take advantage of market conditions and return a profit to your shareholders,” he said.

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LINE CARD De Fina lands at SightLogix

Pedal power

little more than a month after his departure De Fina said in a conference call to media that ohnson Controls Canada participated in the from Samsung, Frank De Fina has resurhe considers SightLogix’s technology to be a key Heart and Stroke Big Bike Challenge in Toronfaced at Princeton, N.J.-based SightLogix differentiator in the market. “Any camera can see to on June 6, raising more than $7,400 in doas its new executive vice-president of an intruder, but by that time it might nations. Co-captains Danny Zavaglia, security and sales and marketing. be too late. You might not know fire business manager, and Melissa Murray, account In June, De Fina left Samsung what happened until the day after. executive for building services, led the “Johnson amicably for what he said were perThis technology actually stops . . . Controls Efficiency Heroes” team. sonal reasons. At the time, he said he it triggers an alarm if somebody is would consider his options and may climbing the fence,” he said. become a security industry consultant. He estimated that SightLogix is He subsequently announced that he two years ahead of its nearest rival, had joined SightLogix, an organizaemphasizing that the company’s tion that he considers to be “the next technology is focused on stopping great company.” an intruder rather than just seeing SightLogix makes surveillance them. He also said that the company products to secure a perimeter, includ- Frank De Fina, SightLogix is working to diversify its revenue ing thermal and PTZ cameras, as well streams, hinting that more informaas video analytics software designed to detect potention would be available in the coming months. tial intruders. “We’ve always been careful about selecting some of the best people to be part of our team,” said SightLogix CEO and founder John Romanowich, who was also on the media call. “[De Fina] is going to bring us to many more markets and create many Front row (left to right): Peter Mari, Melissa Murray (Captain), more channels for us.” Sonia Emanuel, Samantha Garment, Danny Zavaglia (Co Captain). Second row: Michelle Delgado, Tiberiu Konz, Cindy Cassanova, Kim Earlier this year, SightLogix launched its third Clark, Aaron Fernandes. Third row: Geralyn Martin, Jennifer Smith, generation Thermal SightSensor, which the comChris Weiman, Ralph Staffiere, Chris O’Brien, Catherine Catania, pany says provides four times the processing power Louis Raby. Fourth row: George Rountes, Jatin Patel, John Osmond, Mike Chan, John Krohammer, Michael Sned at one-third the size and consumes less than half ancouver-based Avigilon recently the power of the previous generation. reported that its revenue for the second quarter this year was up 66 per cent compared to the same period in 2013 — $65.2 million versus $39.2 million last year. “It was another quarter of profitable growth for Avigilon, highlighted by record revenue and increased EBITDA, while we made significant anufacturer of fire and life investments for future growth,” says Alexander safety solutions Mircom Fernandes, founder, president, CEO and chairis expanding its operaman of the board. tions with a new facility in the New “At our current annualized run rate, we are York City area and an addition to its more than halfway to our target of $500 million Toronto headquarters. by the end of 2016.” Mircom recently opened a new However, the facility in Cedar Grove, N.J., about 20 company reported a km outside Manhattan. Run by Carl dip in net income Pelaez, the branch will cater to New for Q2 2014 ($2.8 York City and New Jersey. Mircom million) compared has also added two more staff to help to Q2 2013 ($3.4 manage operations. million). Reduced “It was an area where we had dabnet income was bled before but we really wanted to attributed to “a forfocus with a concentrated effort. Carl Mircom’s Toronto headquarters is under construction. The expanded facility will house more R&D, operations and production facilities eign exchange loss joined about 12 months ago and he’s of $1.9 million, been having some very strong success Hollywood, Fla.; Chicago; and Irvine, Calif. compared with a with projects in New York City,” says Alexander Fernandes, Avigilon Falbo says the company would like to increase $0.3 million gain in Rick Falbo, Mircom’s vice-president of business that number to 10 before too long. the same period last year, and $1.5 million in development. On the homefront, Mircom is adding anothacquisitions related expenses.” Cedar Grove is one of what the company er 20,000 sq. ft. to its main Toronto location. calls its Mircom Engineered Systems (MES) The company also stated that “it plans to The office houses more than 300 employees and branches, of which there are 21 in North America continue to invest significantly to expand sales the company is adding more staff as it expands. and five overseas. Falbo says the branches act as reach, accelerate innovation and build brand It’s R&D team now comprises more than 60 a local hub for inventory, provide a location for awareness,” adding that “in the short term, howpeople. Falbo says the additional space will be local sales efforts and also provide a regional ever, as the necessary investments are incurred used for R&D, engineering, operations and training centre. in advance of associated revenue, these initiatives production. The addition should be complete There are five other such locations across are expected to put pressure on the company’s in early 2015. the U.S.: Niagara Falls, N.Y.; Raleigh, N.C.; adjusted EBITDA and net income.”

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Mircom opens new office, expands HQ

10 SP&T News • www.sptnews.ca

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LINE CARD

Honeywell reorganizes fire business

decided that more of its internationrecent reorganization of HonWhile nothing is confirmed, exal brands could be made available in eywell’s fire safety business amples of products that could make different geographies. In Canada, could result in a broader availtheir way to Canada include Variodyn for example, Honeywell largely sells ability of the company’s global prodPA systems from Esser by HoneyFire-Lite and Notifier products, but ucts in the coming years. well (based in Germany), or Leadway Honeywell’s reorganiloudspeakers from HAV zation, largely an internal (Honeywell Audiovisuals, move, was necessary due to its based in China). growth over the decades, says “We’ll be looking at Todd Rief, vice-president of those markets and seeing Honeywell Fire Systems. The what we can bring in,” says company has acquired upRief, adding that it might wards of 15 other companies be a year or more before in that timeframe, he explains, new brands arrive here, expanding its product portfoand they are likely to be Leadway loudspeakers from HAV — one of the international lio into other areas like perintroduced one at a time Honeywell brands that could one day be sold in Canada sonal protective equipment. on “a case by case basis.” As a result, the company has Honeywell has already that could soon change. “We’re going created a Honeywell Fire Safety diviintroduced several new products in to be looking at our product portfosion, comprised of its fire systems and Canada this year, the Notifier Firstlios around the world and finding system sensor businesses. Command emergency communicaout what parts might apply in Cana“This was an intentional effort to tion system and the XAS smoke deda,” says Rief. Honeywell sells 11 fire carve fire and emergency communicatector. Another product coming soon brands globally. tions out so that it could get proper is Notifier eVance Services fire alarm attention and focus,” explains Rief. test and inspection software. “Are we looking to go to 11 [in Rief recently met with his Hon“I think the next two to three Canada]? Probably not,” adds Rief. “But eywell counterparts at a company years should be an exciting time,” says might there be another [brand] that tarsummit in Switzerland where it was Rief. gets the mid-market? Potentially.”

12 SP&T News • www.sptnews.ca Watchnet_SPT_Aug.indd 1

Michael Dell firm invests in Eagle Eye

SD Capital, L.P., the private investment firm for Michael S. Dell and his family, has made a multi-million dollar growth capital investment in Eagle Eye Networks. Eagle Eye makes a Cloud-managed security and operations video management system (VMS). The Series B funds will be used to expand the Eagle Eye’s technology infrastructure. Also participating in the round were Austin Ventures and Enrique Salem, former CEO of Symantec and current board member at FireEye. “Michael Dell continues to be at the top of his game in driving technology innovation,” says Dean Drako, president and CEO of Eagle Eye. “I was greatly impressed with Dean Drako’s execution as founder and long-time CEO of Barracuda Networks,” adds Dell. “Cloud technology is transforming the video surveillance industry, with broad applications spanning both security and business operations.”

2014-08-11 2:11 PM

LINE CARD Applications

Calendar

Latin American airport manages increased traffic

German perfume chain deters potential thieves Stadt-Parfümerie Pieper outlets, Germany’s largest owner-operated perfume chain, offers a wide range of branded products. The company is addressing its loss prevention issues with a video security concept that is based on deterrence as well as the resolution of theft. Wellmann security technology has designed a modern security concept for this application, which was transferred relatively easily to all stores. On average, 10 to 16 Geutebruck cameras were installed in each perfumery. As soon as customers enter the store they see the multi-monitor operation in the entrance, providing an effective deterrent to potential thieves. If an incident occurs, the security control centre at the company’s headquarters can retrieve data remotely.

São Paulo–Guarulhos International Airport (GRU), the busiest airport in Latin America, has implemented Quantum Secure’s SAFE for Aviation software suite. With the physical identity and access management software solution in place, the airport was better prepared to handle the spike in travellers Brazil experienced during the World Cup, as well as the predicted surge ahead of the upcoming 2016 Summer Olympics. SAFE for Aviation comes with pre-defined policies, workflows and procedures for issuing badge credentials and granting/ revoking access to airport facilities while simplifying adherence to aviation-specific compliance regulations, audits and security directives, minimizing insider threats and promoting greater operational security.

Infra-red for Aussie water

Sept. 11-12, 2014 Bosch B-Series Training Toronto, Ont. training.boschsecurity.us Sept. 16-19, 2014 Axis Boot Camp Vancouver, B.C. www.axis.com

South Australia Water has chosen Raytec Infra-Red illuminators for a perimeter security upgrade of their water treatment plant in Adelaide, South Australia. Initially, the tender called for visible lighting to provide a specified three lux for the cameras around the fence line. However, integrator AG Security Group proposed an entirely different solution. Crucially the Infra-Red lighting delivers zero light pollution. AG Security highlighted that some residents may have had an issue with light pollution from a traditional visible lighting solution. There was also a savings due to the fact that the Raytec IR could be installed onto the PTZ camera poles and achieve full coverage around the perimeter from the minimum number of locations. The Raytec stand-alone CCTV lighting proved a suitable solution for the remote nature of the site.

Sept 17, 2014 CANASA Atlantic 2014 Golf Tournament Moncton, N.B. www.canasa.org Sept. 18, 2014 Security Canada Atlantic Moncton, N.B. www.securitycanadaexpo.com Sept. 18, 2014 Anixter Showcase Mississauga, Ont. www.anixter.com/events/ torontoshowcase Sept. 25, 2014 CANASA Golden Horseshoe 2014 Golf Tournament Burlington, Ont. www.canasa.org Sept. 28 – Oct. 1, 2014 BICSI Fall Conference and Exhibition Anaheim, Calif. www.bicsi.org Sept. 29 – Oct. 2, 2014 ASIS International Seminar and Exhibits Atlanta, Ga. www.asisonline.org Oct. 7, 2014 Anixter Showcase Calgary, Alta. www.anixter.com/events/ calgaryshowcase

Appointments

Oct. 15, 2014 Canadian Security’s Focus On Series: Commercial/Property Management Richmond Hill, Ont. www.focusonseries.ca Oct. 17-18, 2014 CSAA 2nd International Forum Southampton, Bermuda www.csaaintl.org Matthew Krebs

Ralph Pisani

IPVideo has appointed Matthew Krebs as its new director of sales. Krebs has more than 20 years’ experience in the security industry, including sales management roles at Axis Communications, SureView Systems and ADT Fire & Security. • Exabeam, a big data security analytics company, has hired Ralph Pisani as executive vicepresident of field operations. Pisani was formerly senior vicepresident of worldwide sales at Imperva. • DORMA Americas has named Reed Buettner area president. Buettner was most recently

Reed Buettner

•

14 SP&T News • www.sptnews.ca

•

Adrian Marsh

president of DORMA USA. Before joining DORMA, Buettner served as chief executive officer of Door Controls, which was acquired by DORMA in July 2013. Oncam Grandeye has named Adrian Marsh as its new COO. Graham Wallis will continue as Oncam Grandeye’s regional president of the Americas but will transition the role of COO. Marsh’s experience includes Newbridge Networks, Nortel Enterprise Division (now Avaya), Trend Micro, and his own consultancy business, Cirrus Europe. Toshiba America Information

Greg Hartzell

•

JR Andrews

Systems has promoted Greg Hartzell to senior manager, sales & marketing for its surveillance & IP video products business unit. Prior to this, he served as the unit’s channel sales manager for six years. Before joining Toshiba in 2008, he served as distribution sales manager for SolarWinds. JR Andrews has joined Altronix in the position of national sales executive. Prior to joining Altronix, Andrews spent 17 years with PMA Marketing, an independent sales rep firm, as a managing partner. He also has several years of experience in the distribution channel.

Oct. 22-23, 2014 Security Canada Central Toronto, Ont. www.securitycanadaexpo.com Oct. 29-30, 2014 Securing New Ground New York, N.Y. www.securityindustry.org Nov. 19-20, 2014 ISC East New York, N.Y. www.isceast.com Nov. 25, 2014 Security Career Expo Sheraton Parkway Richmond Hill, Ont. www.securitycareerexpo.ca Dec. 10, 2014 Canadian Security’s Focus On Series: Health Care Richmond Hill, Ont. www.focusonseries.ca

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LINE CARD SECURITY STATS 1.25 billion smartphones are expected to ship in 2014 and are forecast to pass the two billion mark in 2018.

market watch

Source: ABI Research

Company (ticker)

68 per cent of businesses plan to expand their use of video surveillance beyond security and into operational improvement.

ADT (ADT) $34.00 AlarmForce Ind. (AF.TO) $11.40 Allegion (ALLE) $50.36 Avante Logixx (XX) $0.28 Avigilon Corp. (AVO.TO) $24.10 Checkpoint Systems (CKP) $12.18 Cisco Systems Inc. (CSCO) $25.00 Diebold (DBD) $37.94 Flir (FLIR) $32.98 Gentex (GNTX) $29.07 Honeywell (HON) $91.57 Johnson Controls (JCI) $46.67 Mace Security (MACE) $0.36 Napco (NSSC) $4.75 Richardson Elec. (RELL) $10.03 ScanSource Inc. (SCSC) $36.05 Stanley (SWK) $87.45 Tyco Int. (TYC) $43.10 United Technologies Corp. (UTX) $104.75 Verint Systems Inc. (VRNT) $46.78 Vicon Industries (VII) $2.28 Viscount Systems (VSYS) $0.09

Source: Eagle Eye Networks

What is the best way to tackle the false alarm issue? Stricter alarm response policies from police departments

Technology improvements from equipment providers

9.4% Increased requirements for alarm verification

Better education for end users

53.1%

37.5%

Source: Conducted in May/June 2014 on www.sptnews.ca

LESSONS LEARNED

Price (Aug. 1) 52-week low 52-week high $27.93 $8.66 $40.24 $0.16 $15.01 $11.94 $20.22 $27.89 $27.91 $22.33 $78.88 $39.42 $0.30 $4.69 $9.90 $30.60 $74.13 $32.84 $99.50 $32.80 $2.25 $0.04

$46.05 $11.60 $58.29 $0.45 $34.50 $18.25 $26.49 $41.45 $37.42 $34.41 $98.09 $52.50 $0.59 $7.70 $12.27 $43.65 $92.76 $46.64 $120.66 $53.19 $4.35 $0.15

By Victor Harding

Buying the integrator For the right alarm company, acquiring an integration firm could be a boon to business

n an earlier article, I wrote about how difficult it is to sell installation and service revenue in the alarm market today. I tried to explain why this is the case — the fact that installation and service revenue is “one-time revenue” and not recurring. However, recently I did sell the shares of what I would call a small integrator — a security company where the bulk of the revenue and value in the company was not in the monitored accounts but in installation and service revenue. The deal unfolded much as you might expect. The seller got most of the value for his monitored accounts up front but the majority of the purchase price (for the installation and service revenue) will be paid to him over two years after the deal closed, assuming that his company brings in a certain amount of business. What was key about this deal is that the owner is staying on with the buyer after the sale. There are dozens of companies in Canada like the one I just sold and many of these will come up for sale over the next few years. So allow me to make a

16 SP&T News • www.sptnews.ca

few points to the owners of those companies and to potential buyers as well. First, if you are the owner of a small integration company, don’t expect to get any interest in your installation and service revenue from the national alarm companies. As far as smaller buyers are concerned, first they can be more difficult to find, and second, many of them are not as familiar with acquisition values and come back with low bids. Also, many smaller buyers are simply capital constrained. The seller often has just enough RMR to add another $150,000-$200,000 to the final purchase price and the small buyer can’t handle this and the down payment for the installation revenue as well. (As an important aside, there is a big hole in the Canadian security market in terms of companies that will provide financing to security companies that want to buy RMR in bulk to expand. If the smaller or mid-sized companies could find financing to buy the RMR portion of these small integrators, many more deals could be done and small and medium-sized

companies could expand. The U.S. has this type of financing available. I know of only one company in Canada willing to lend against RMR. We need more. Happily, I have been talking to another company new to the security space that is looking at financing bulk acquisitions of alarm accounts.) Where does this leave us? I think there is a great opportunity for a mid-sized alarm company that has capital to systematically buy up some of these smaller integration companies. They will not have to pay too much up front. They will pick up a block of monitored accounts and additional installation and service revenue brought in by the seller executing on his “earn-out.” They will be adding an experienced player to their team and almost always bring with them much needed technicians with extra capacity and expertise. I can see how this can work. I just need to find the “consolidator.” Victor Harding is the principal of Harding Security Services (www.hardingsecurity.ca).

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By JF Champagne

Contractually sound CANASA has provided some key documentation to help make the most of customer relationships

ANASA is proud to announce that as a member you will now get even more for your money! As a security contractor, it is important to have contracts between you and your customer. That contract needs to be tailored to your organization and also needs to be reviewed regularly to ensure it is current with changes in regulations. Did you know that the value of your monitored accounts is affected by the type and quality of your contracts between you and your customers? No wonder many CANASA members spend thousands of dollars on legal services to have contracts reviewed on a regular basis. If you are not doing this, it is like driving your company without a seatbelt or ABS. To help you save time and money, we have provided contract templates you can use as a starting point to create your own personalized contract. We consulted with members as part of the creation process and used a well-respected legal firm to help. We offer different versions of the contract for the residential and commercial markets, as requirements vary widely if you are

providing security services to a business or a consumer. As a national organization we also want to make sure you are covered coast-to-coast, so our contracts have been reviewed by lawyers with expertise in each of the provinces and we produced a specific version of the contract for each province. You want a contract template to sell a commercial system in Alberta? We have it. Are you looking for a French or English contract to use in the province of Quebec? We have both!

“It is critical to provide our members with the best tools available.” All our templates cover the sale, leasing and monitoring of security systems. We also took into consideration all the latest privacy laws that may affect you and have ensured that your contract includes provisions to protect you in the exchange of personal information between you and your customer. If you don’t have that

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and still collect personal information, you are at risk. We have made a commitment to review and update all these templates on an annual basis so you can be up-to-date. We operate in a high-risk industry, so it is critical to provide our members with the best tools available to protect themselves and the value of their business. The best part is that all of this is included for free with your annual membership dues. I remember when I first started in this industry speaking with security contractors who bragged about the fact they sold security with no contracts. Providing products and services solely on a handshake is long behind us. Having the right contract is key but with ever changing laws and regulations, it is becoming more complicated than ever. Head over to the members-only section of our website to download a copy of the templates today. If you are not a member, today is a great day to join! JF Champagne is the executive director of CANASA (www.canasa.org).

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@SecurityEd • August/September 2014 19 2014-08-21 8:04 AM

Things to

think about With devices getting smarter, the vision of a truly connected home may be coming to fruition, but where does the security industry fit in?

20 SP&T News â€˘ www.sptnews.ca

Continued from front cover more than 50 billion devices connected on the Internet. These are devices within the home. It could be appliances, home automation systems, security systems,” says Victor Woo, general manager for the Internet of Things for Toronto-based Cisco Canada. “And in the private sector, these are machines on the plant floor; these are buses, cars. All these devices that generate data are natural items that are going to be connected, and we’re going to be able to leverage that data.” Within the security industry, says Earl Perkins, research vice-president at Stamford, Conn.-based Gartner, the Internet of Things is going to be transformed by the availability of IoT form factors. “This is particularly the case with the use of sensors for determining changes of state in a device or in the environment surrounding them; for example, in industrial automation and control environments,” he says in an email interview. “We also believe that there will be a convergence between the digital security experience and the physical security experience by the introduction of IoT devices in automating some physical security processes (for example, monitoring perimeters through video surveillance, sound and movement detection, building and facilities management integration with security systems for the building).” Perkins says Google’s purchase of Nest represents a move by want-to-be-major IoT players to address the “Connected Home.” In addition to the industrial automation and control environments, there are other possible markets. “Other interesting potential areas are smart city initiatives (for example, intelligent lighting that adds sensor and control systems to augment security of different urban areas), transportation (particularly in sensitive facilities such as airports, where the digital and physical security convergence will be critical) and health care,” he says. “We believe that identity and access management will be especially important, since we predict ‘Identity of Things’ requirements to facilitate deviceto-device (machine-to-machine or M2M) authentication and authorization prior to any exchange of data, as well as the need to define relationships between IoT devices and humans; for example, think of automobiles as collections of IoT device networks and the collection’s relationship with the different drivers.” Woo believes the main significance of Google’s purchase of Nest and Dropcam is the validation it provides for the IoT. “It says the Internet of Things is here to stay — because of the ability to monetize or provide big data analytics. The ability to collect information and provide value is really driving this market, and I think Google understands that.” A competitor of Nest’s “learning thermostat,” Honeywell’s new Lyric thermostat, allows the user to toggle between two preset temperature settings: “at home” and “away.” The thermostat uses geofencing to adjust the temperature as residents leave or return to the house. “The geofencing feature turns the Lyric thermostat to energy-saving mode when a home is empty,” says David Gottlieb, director of marketing communications at Melville, N.Y.-based Honeywell Security Group. “And then it senses, through the location of your smart phone, when you are coming home and heats or cools the house to your preferred temperature. It also factors indoor and outdoor temperature, humidity and weather into

its algorithm, enabling it to provide the most comthe application. While simple connectivity doesn’t fortable temperature for homeowners.” add value, certain applications — such as the ability The introduction of more sophisticated smart to monitor a video system remotely — have great devices will benefit the security industry, Gottlieb consumer appeal. says. “Products like Lyric help raise awareness and “It’s about its usability and practicality. And drive consumer demand for connected home soluas they build these features into the products, tions. That ultimately will help security dealers, who that’s going to drive the need,” he says, pointing as are already in the home [automation market] and an example to the growth of Internet-connected are in a great position to offer their customers fully TV. “Because of things like on-demand video and integrated home automation products and Netflix, these capabilities are now built into services,” he says. our culture, and we tend to consume A camera system by San these devices.” Francisco-based Butterfleye Nader believes security uses a combination of dealers will benefit from external sensors, video IoT devices because analysis software and they offer consumers learning algorithms many appealing feathat allow the camtures, such as added era to decide when privacy. The camera to record. monitors when the “The trend is to user is outside the move away from the house but automatdumb, passive 24/7 ically shuts down surveillance camwhen residents arrive era,” says Ben Nader, home and are recog— Victor Woo, Cisco Canada CEO and founder of nized. “People want Butterfleye. these things to work when “We want to move they’re not home, but when towards a system where the they come home, it gives them camera itself can sense what’s going privacy. It’s all about attuning to you on around it and can make a decision: ‘The and learning your behaviour.” person who just walked in was not supposed to walk Moreover, because the sensing capability goes into this house. This is not the homeowner’ or ‘Yes, beyond simple motion detection and can tell the difthis is the homeowner. He goes in and out of the ference between homeowner and intruder, between house at this time. I’ve learned this pattern about human and dog, IoT systems generate fewer false him.’” notifications and alarms. The camera recognizes the homeowner through But Reza Raji, founder and former CEO and sensors, including thermal heat and face detection, chairman of iControl Networks, now a Silicon Valley as well as the smart phone, Nader says. It also recogentrepreneur, says many IoT devices so far have been nizes certain sounds. Thus, it learns the house has a conversation pieces rather than real solutions and so dog and knows not to trigger an alert whenever the have had little mass market appeal. “They are a soludog moves. tion looking for a problem. They’re really cool. They The company plans to integrate the “Active Eye” have a great user experience. But the key is, what is cameras with third-party software and devices, such the real pain point you’re trying to solve?” he says. as speakers, a smart watch and intelligent lighting However, Raji believes the IoT will in future systems. offer valuable solutions in home health care. One Greater connectivity, however, raises security area is elder care, as baby boomers try to stay indechallenges that must be addressed, says Ahmed pendent as they age. Another is health monitoring: Etman, general manager of security and enterprise smart devices could be layered on top of a home networking for Cisco Canada. automation system to let users monitor and manage “Traditionally, devices were not communicating their health. outside their domain, or they communicated in “The monitoring could be by yourself, your isolation, within their own domain. Now, with the activity, blood pressure and weight, or third party, connectivity capability that all these smart devices such as your doctor. Or, if you’re an outpatient living have, it opens up the attack surface,” he says. at home and you want to have somebody else moniAs a result, Etman adds, more security meator these things, you would use a system like that,” he sures must be put in place, and all businesses and says. “That’s a real pain point. People are paying a lot consumers will have to be more aware of security. of money these days to solve that problem.” Manufacturers in particular will have to approach In the private and public sectors, Woo says, Cisco security in a completely new way. “You have to bake estimates the IoT market will be worth $19 trillion security into every application you build to leverage in 2020. Applications will include “smart traffic” a smart device; you have to build security into every (the ability to intelligently direct traffic flows based practice and every process,” he says. on vehicle position) and “smart grid” (the ability Nader says the Butterfleye system achieves secuto read connected meters wirelessly, providing the rity through heavy encryption both at the camera utility with data that helps it distribute energy more end and at the Cloud end. The company also conefficiently). trols the camera, the Cloud and the app. “I think that can be mirrored in the consumer “If you have this closed, end-to-end loop, you get market. These applications will allow us to interact to put security check points at each point, and we can with other devices and with our homes in different provide the highest security and the highest level of ways. That’s where the opportunity lies, in the conencryption,” he says. sumer market,” he says. Whether the IoT makes home automation more attractive to consumers, Woo says, will depend on Linda Johnson is a freelance writer based in Toronto.

“We’re predicting by 2020, there will be more than 50 billion devices connected on the Internet.”

@SecurityEd • August/September 2014 21

Case Study

Sun, wind and Electricity producer GDF Suez installs IP cameras to discourage copper thieves and add some operational efficiency By Neil Sutton

22 SP&T News • www.sptnews.ca

security T

o help reduce vandalism and copper theft at its Ontario solar and wind turbine facilities, GDF Suez required some extra sets of eyes. GDF Suez, the world’s largest independent producer of electricity, sought help from integrator, Freedom Lock and Security, based in Orangeville, Ont. The company recommended an Axis Communications camera set-up running on top of a Luxriot

VMS. It was a unique challenge, says Gord van der Grinten, owner of Freedom Lock, since energy producing equipment is sensitive and requires a security solution that can meet its unique demands. “It’s the magnitude of the project that made it so interesting. I may never get to work on sites like that again,” says van der Grinten. “There were a few regulations and a few restrictions with the type of installation — mainly the towers where they’re all pre-engineered. You can’t even drill a 1/8th-inch hole anywhere without causing a major issue.” The cameras are attached to magnets which are part of the wind turbine structure, and are connected to the network over fibre. A mix of Axis P3364-LVE fixed dome network cameras and P5534-E and Q6034-E PTZ cameras were deployed. Footage recorded is used for both operational and security purposes and is stored in the Luxriot VMS.

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Nothing happened today In a perfect world, no one thinks about access control except you. The hundreds of people coming and going don’t think about you, or what a good job you’re doing, or how they always manage to get seamlessly where they need to go. Because you chose Synergis access control, it was another great day.

“They budgeted for security and they wanted to standardize some very high quality camera equipment,” says van der Grinten. While Axis is a known quantity in the security industry, Luxriot is a lesser-known brand. van der Grinten acknowledges this but says, “from a quality standpoint, it’s a very robust. From a business standpoint, it is going to do what all the other really good systems do, but allows me to have kind of a niche product.”

GDF Suez is already noticing the positive effects of a having a new surveillance system. Company staff can view surveillance images remotely via desktops, tablets or smart phones. The cameras take still images that are sent to maintenance personnel. Based on these images, a technician may be able to diagnose an issue remotely, thus saving a few hours of driving. “If the maintenance tech is at a certain location, he can look . . . at the site and spin the PTZ around and know

that everything is good,” explains van der Grinten. For Lauge Nielsen, GDF Suez’s director of wind farm operations for southern Ontario, having a deterrent against vandalism and theft is a major reason why the company opted to harden its security. Some vandals have taken potshots at the company’s solar panels with golf balls. While the panels are quite robust, a well-struck ball can do significant damage. A bigger concern is copper theft. It’s a major issue

for energy producers, not only because it could harm operations, but because it poses a potentially lethal risk to a would-be thief. “The problem is [potential thieves] go into areas that they really should not be in. The copper in substations is there to protect equipment and personnel, but when they start cutting that stuff off, it creates a risk for them too. It’s a huge problem,” says Nielsen. “If they cut the wrong piece off, it’s about life and death.” Nielsen says that good quality surveillance images may come into play as evidence, should an act of theft or vandalism be prosecuted as a crime.

“The copper in substations is there to protect equipment and personnel.” — Gord van der Grinten, Freedom Lock and Security

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24 SP&T News • www.sptnews.ca Almetis_SPT_Aug.indd 1

2014-08-20 10:15 AM

“Because of the amount of electricity and voltage at these locations, everything is grounded,” adds van der Grinten. “Each fence has a heavy-duty copper cable going in to the ground and it runs along the fence. Somebody with a set of bolt cutters can get an awful lot of copper in a short period of time. It does become a potential for theft or at least attempted theft.” Despite the new security system’s obvious potential, it’s too soon to assess its overall impact, says Nielsen, and there is still work to be done in terms of optimizing its effectiveness. “We are still integrating all the systems into one centralized surveillance [platform]. It will definitely make a difference in the future when it’s all integrated,” he says. The long term plan is to back up surveillance footage to a redundant site, providing a more robust storage solution. While Nielsen trusted his integrator to make recommendations about equipment and installation, he says he’s learned quite a few lessons about implementing a security project. “You’re always better off building it to expand,” he says. “Whatever you think you need in the beginning, it’s never what you need when you get started. What we have now is good, but within the next year we’ll probably have to add more cameras and cover more blind spots. I guess the lesson is, never go with just what you need. You’ll find that within the first year, you’ll always need to expand.”

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From Tyco Security Products

Increasing amounts of video and longer retention policies are creating the need for larger and smarter storage options

More to store By Vawn Himmelsbach

ameras are more intelligent than ever before, with the ability to capture high-resolution images. But, as we continue to capture video (and are required either internally or by legislation to keep that data for longer retention times), our storage needs are growing, too. And with 4K video on the horizon, that problem is just going to get worse. In Canada, our consumption of capacity within disk storage systems grows at roughly 30-40 per cent per year, compared to video data growth, which has been tracking at 50-55 per cent per year, according to research firm IDC Canada. “As you can imagine, the demands this places on storage administrators is huge,” says Dave Pearson, research manager, enterprise storage and networking at IDC Canada. To top that off, we can expect an eightfold growth in data by 2020, while the number of storage administrators grows by less than 1.2 times. As a result, there’s a need for automating the data lifecycle, and a need to move less useful video data to cold storage or to completely purge it without constant human interaction. “Big, cheap, dumb storage might seem cost-effective when you first buy it, but for enterprises with large numbers of feeds and complex compliance rules, smarter systems are a must,” says Pearson.

26 SP&T News • www.sptnews.ca

Beyond the traditional video surveillance architecture of cameras directly networked to DVRs and NVRs, a number of alternative options for storing video surveillance exist, says Niall Jenkins, research manager, video surveillance and security services, with IHS Technology. These alternative storage solutions include enterprise storage equipment and

“For enterprises with large numbers of feeds and complex compliance rules, smarter systems are a must.” — Dave Pearson, IDC Canada Cloud-based VSaaS (video surveillance as a service). As the transition from standard-definition cameras to megapixel cameras continues, it puts pressure on the storage requirements for video surveillance systems, says Jenkins. Enterprise storage equipment, such as DAS (direct-attached storage), NAS (network-attached storage) and SANs (storage area networks) can provide a scalable solution to this problem, he says. DAS solutions provide additional storage directly attached

to the DVR and NVR, while both NAS and SAN solutions add storage to the network that the video surveillance system can access. “Storage capacity just to capture the actual footage is not that expensive,” says Pearson. “It’s going to be managing it that’s the issue.” And that’s where cheap consumer disk falls down. More advanced storage solutions have those capabilities built in — but, as soon as you need that management layer, costs go up. New storage solutions are here and available now, says Pearson. With hybrid systems, for example, the user can review the last 24 hours of video; then the data is moved from expensive disk to a managed storage solution or even the Cloud. “I don’t believe there’s a pure Cloud solution today that can handle the bandwidth for pure video capture,” he says. But the Cloud is being used in other ways. VSaaS solutions record the video feeds in a separate location to where the security cameras are installed, according to Aaron Dale, video surveillance analyst at IHS. The video is typically recorded in a large data centre where storage can be easily scaled to the user’s requirements. The lack of recording on-site also reduces the need for equipment maintenance, and installation costs can be managed through service contracts rather than up-front equipment costs. But there are some challenges to this architecture. “VSaaS solutions are susceptible to upstream bandwidth limitations, which can limit camera numbers per WAN (wide

area network) connection, and a loss of the network renders the security solution non-operational,” he says. Consequently, full VSaaS solutions are often used in locations where security is not a critical concern. A hybrid Cloud-based video surveillance solution is an emerging alternative. In a typical hybrid application, the on-site storage will record continuously and at full frame rate and resolution, while the off-site storage will reduce the frame rate and resolution of the video surveillance data. On-site storage may store video surveillance data for all security cameras, whereas the offsite storage may be used only for selected critical cameras. Hybrid solutions are an area of focus for Montreal-based VMS maker Genetec. “What we’re seeing is a trend where organizations have policies, mandated by government legislation or internal policy, to keep video for longer periods of time,” says Erick Ceresato, product marketing manager for Genetec. And it’s compounded by the fact that a lot of cameras on the market are saving a lot more data. “One of the directions we’re looking into is being able to offload some of the data from servers into the Cloud,” he says. Users could save as much as they need locally, and send any incremental storage for longer-term retention into the Cloud. (So, users might keep the data on their servers for the first 30 days and then transfer it into the Cloud for a seven-year period). “When files are uploaded to the Cloud, just as you would access a Dropbox system, you could bring [those files] up on on-premise servers,” says Ceresato. “The operator will have the same experience if video is stored locally or in the Cloud.” This means as storage needs expand, the security team doesn’t have to request additional budget for servers; instead, they’re making an operational purchase in a managed or Cloud-based service. “The big challenge is they want higher resolution, they want longer retention, but they struggle with the budget to be able to do this,” says Craig Cotton, senior director of solutions and alliances with EMC Isilon. Historically, organizations used direct-attached storage and, when that wasn’t enough to meet their needs, moved on to SANs using RAID. “RAID technologies, including our RAID technologies, are not terribly efficient,” says Cotton. “There’s a lot of overhead in protecting the data.” With 100 terabytes of storage, you can only actually use about 40-60 per cent of it. But there are other options that are achievable

today — particularly if organizations aren’t ready to embrace emerging trends like the Cloud. EMC’s Isilon scale-out NAS, for example, offers a distribution file system that presents a cluster of storage appliances as a global namespace, so all camera streams point to single, scalable volume of storage. That means servers access the same data

“They want higher resolution, they want longer retention, but they struggle with the budget to be able to do this.” — Craig Cotton, EMC Isilon by connecting to any node in the cluster. And it can scale out to more than 20 petabytes in a single volume. The Isilon cluster also protects an organization’s investment in storage with emerging techniques that can transfer video data and move it into the Cloud. Cotton says a move to simpler systems and denser platforms (that take up less space and energy), presenting a single pool of storage and providing more efficient writing of video files to disks can help organizations with their storage needs, without breaking the bank. Agility and flexibility are increasingly critical in storage solutions. A customer may have done the math and know exactly how much storage they need, but there’s something called “configuration drift,” says Greg Pellegrino, product manager with Pivot3. Down the

road, they may add new cameras or increase the resolution of their cameras, which changes the demand for storage. “The ability to take a building block approach to account for configuration drift really helps our custom ers,” he says. They can essentially scale out storage with converged video recorders running on the same nodes as the storage. Traditionally the systems have dictated the storage retention, says Clark Northcott, security business development manager with Pelco by Schneider Electric. “For the most part, the industry has limited how much storage is available based on one budget,” he says. One way around this is pruning the video; in other words, a customer can trim down video after 30 days, so they still have their best video for the first month, but long-term storage isn’t as taxing. Last year the company launched MultiSight, a video service that, among other things, helps to predict what video the user will need. “So we’ll back up or send the most relevant video to the Cloud,” says Northcott. That helps to take advantage of the cloud, without all the bandwidth challenges. The next step in the progression toward the Cloud is the emergence of big data and video. “One of the interesting future outlooks for big data is capturing intelligence from video that’s independent of video itself,” says Pearson. There’s a relatively small repository of metadata (such as the number of people in a video frame or the speed of objects moving in that frame), and that’s very condensed compared to the raw data itself. Keeping that on-premise and putting the video in cold storage can help to provide insight from big data, he says. The typical sales methodology around security is scare tactics: how secure is your organization or how compliant is your organization? While those tend to sell themselves, channel partners could take that a step further to show efficiency gains and even revenue-producing opportunities from managing video, says Pearson. In particular verticals, such as retail, more insight can be drawn from surveillance, such as tracking customer movements and volume. This can make an investment in storage solutions more enticing to customers who can get additional value — and possibly a return on investment — from that technology. Vawn Himmelsbach is a freelance writer based in Toronto.

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Cure the access CONTROL BLUES How integrators can help health-care facilities solve their door hardware issues By Ann Geissler Timme

esigning, installing, and maintaining the openings in a healthcare facility are no simple tasks. Whether it is meeting privacy guidelines, assuring patients and staff safety or securing sensitive areas, hospital facility managers and security professionals are being forced to re-examine their access control procedures and systems. By providing medical facility managers with tools to make their centres more secure in a more convenient manner, integrators can increase their sales to healthcare organizations. Highlighting the following five areas will help integrators secure increased business.

Standardize on solutions Hospitals and health-care centres are always looking for ways to cut costs and run more efficiently. Standardizing on solutions from a single provider will ensure that medical health-care facility managers have more control

28 SP&T News • www.sptnews.ca

over their openings. Standardization provides more efficiency during installation and maintenance activities and ensures smoother performance of the selected electronic access control and electrified door hardware. Choosing open architecture devices also adds efficiencies and value for both the integrator and hospital. If an access control system is already in place, but does not control all of the openings required to be effective, there are a number of open architecture solutions that are already compatible with most access control systems on the market today and can easily integrate into the system already in place. Security professionals in healthcare applications also can now choose the specific electronic lock they need currently with full confidence that the reader or communication technology can be later upgraded without ever

taking it off the door. Such applications often use locking systems that combine the electrified lock, reader, door position and REX switches together into one device.

Get smart with credentials Today, a smart credential, at about the same price as a proximity card, provides a higher level of security, more convenience and far greater functionality. Used at health-care centres, smart credentials have the ability to manage access, payments and many other functions much more securely. In comparison to standard door keys, magnetic stripe cards or proximity cards, the encrypted security of smart credentials ensures that they are far harder to counterfeit. It is not possible to put a dollar amount on the potential damage that a health-care organization could suffer by unauthorized individuals gaining access to restricted areas of the facility. By issuing the staff ID cards with strong authentication mechanisms, healthcare providers are effectively investing

“Automatic operators and touchless actuators allow doors to be opened with a wave of the hand.”

in their wellbeing. Issuing only one smart credential also impacts administrative costs. Not only is the cost of a single credential lower than purchasing multiple forms of ID, but the reduced management and distribution time for one credential will have a significant impact on productivity. Choosing the right smart card credential can make all the difference when trying to use them with applications other than access control, such as vending or logical access. Look for platforms that are open format rather than those designed for proprietary systems. Open formats allow easy integration into other applications with minimal programming, speeding up the time of deployment, reducing the cost of implementation and giving health-care organizations more freedom to get the most out of their investment. As Near Field Communications (NFC) technology is now being added to a growing number of mobile handsets to enable access control as well as many other applications, more and more health-care organizations are considering adapting the “bring your own device” trend to access control and having their users deploy their smart phones as their access control

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credentials. Once the mobile credential is downloaded, users tap their smart phone to the reader in the same way they use an ID card. For many employees, including doctors, this is much easier than searching for a card. It is projected that more than 285 million NFC-enabled smart phones were expected to be sold in 2013 and more than half the phones sold in 2015 will be NFC-capable. Those not willing to make an upgrade today to a smart credential solution should consider incorporating multi-technology readers that read magnetic stripe and proximity cards as well as smart cards (and smart phones!) concurrently so that, when the switch to smart credentials comes about, they will not have to tear out and re-install readers.

a very high level of security to protect private, dangerous or expensive materials, goods or information. For these areas, smart cards utilize encrypted technology to offer the highest in credential security. A multi-technology reader with keypad lets organizations implement multi-factor authentication to provide increased security by requiring both a card and PIN to enter. Biometric technologies, such as hand geometry readers, deliver the highest level of security because there are no credentials to lose, have stolen or be duplicated. Only biometrics verifies that the right person is entering an opening at the right time. And hand geometry is seen as less intrusive than other solutions such as fingerprint.

Wireless opens up new opportunities

It is well known that doctors and other hospital personnel need easy movement throughout the facility and don’t like to open doors or wait for them to open when they’re in a hurry. Doors that don’t open as needed can sustain repeated damage from carts and other equipment banging into them. A smart solution is to automate the hospital’s cross corridor openings which will also reduce noise. Cross corridor openings are found in many areas of a hospital and are subject to more use and abuse than most other openings in the facility. These can be very complicated openings — especially when the doors open opposite of each other and have different security needs on each side. Although a cross corridor opening’s main purpose is to

A wireless electronic locking system, extremely popular in hospitals during retrofits, provides flexibility and simplicity of installation with the same enhanced security and lockdown capabilities of a hardwired system. Wireless access control system installation is fast and easy with minimal disruption to patient care areas and can easily be integrated with other electronic hardware for an integrated life safety and security solution. Extending access control to remote buildings, parking garages and other areas not easily reached by hardwire systems is simplified with wireless technology. The communications range is up to 300 meters and the use of remote antennas will increase that. Using wireless, health-care organizations can control access to many other areas of the facility that may traditionally be hard to manage. The parking gates can be operated using the same credential and access control system used in the facility. Restricting access to specific floors via elevators is simplified and provides a higher level of security to the areas that require it. And a wireless portable reader will extend the perimeter of any facility at a moment’s notice or validate credentials at remote or temporary access points. Kits are available for such applications to make installation much easier.

Cross corridors create challenges

are wireless actuator options that talk directly to the auto-operators and make installation simpler. Without question, the clanking and banging associated with mechanical push pads on exit devices can be an annoyance to both patients and staff. Doors with electric latches can also produce a lot of noise, especially at night when patients are trying to sleep. Using a quiet latch and other solutions, the noise produced from doors being used can be greatly reduced to create a more pleasant environment for those in the facility. Replacing magnetic solenoids that require high voltage inrushes, which create a traditional noisy electronic latch retraction, with motor-driven latch retraction results in a much quieter solution and fewer disturbances. In hazardous areas where electronics are not permitted but still require quiet latch retraction, a pneumatic latch retraction is ideal.

Show your customer that you are the expert There are now more options than ever to install electronic hardware that meets the credential and network requirements of a hospital’s current system. By showing your customer where they have potential security risks and how they can solve them easily and affordably with user-convenient access control equipment, you have the opportunity to increase your business in a sector that is assured of continuous growth. Ann Geissler Timme is health-care marketing manager for Allegion (www.allegion.com).

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Protect security-sensitive areas In many areas of a health-care facility, there are needs for higher security procedures and solutions. These are prime areas where reports emanating from the access control system on who has entered where and when can be invaluable. The addition of video is oftentimes helpful. Research laboratories, biohazard areas, pharmaceutical dispensaries, data centres and record offices typically have a limited number of users but require

control the spread of fire and/or smoke and create a horizontal evacuation plan to keep patients and staff safe in the event of an emergency, they also serve as department dividers and as a way to create a separation point in an emergency situation. To reduce damage from high levels of traffic and resist damage caused by wheelchairs, gurneys and other equipment, the use of a recessed exit device with concealed vertical rods, swing clear hinges and hollow metal doors keeps openings clear of items going through them. The recessed exit device maintains a low profile and has sloped end caps that deflect objects away from the door. Frequent opening of doors by patient and staff is inefficient and excessive noise from doors reduces satisfaction levels of patients and staff. Hold open magnets keep cross corridor doors open for easy passage but release the doors in case of fire or other emergency. Automatic operators and touchless actuators allow doors to be opened with a wave of the hand. The doors will open at the correct rate of speed, allowing free and easy passage without waiting. To automate them with enough time for easy flow of traffic, locate a push or touchless actuator or access control reader farther than from the door opening. By creating a longer distance between the actuator and the door, it lets the user trigger the actuator sooner with the result that a door is open by the time the user gets to it, minimizing damage and noise from pushing. To make this transition, there

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Tools and testers

Network tester Fluke Networks

LinkSprinter is a pocket-sized network tester that identifies Ethernet problems in less than nine seconds. With its one-button auto-test design, smart phone integration and automatic Cloud storage of test data, LinkSprinter helps the PC technician, system integrator, home networking enthusiast and others identify, document, store and remedy Ethernet problems. LinkSprinter features a one-button LED interface. Users connect an Ethernet cable, push a button, and instantly gain insight into Cloud, Gateway, DHCP, Switch, Link and Power over Ethernet (PoE) connection issues. The LED interface highlights problem areas, while simultaneously sending detailed report information to the user’s smart phone and the Cloud.

Compression tool Ideal Industries

OmniSeal Pro XL is engineered to meet the demands of satellite, CATV and CCTV system installers with increased connector compatibility in a compact form factor. In a one-cycle full ratchet motion, OmniSeal Pro XL tools compress F-type, RCA, RG11, BNC and mini connectors onto coaxial cable for a permanent, high-integrity connection. Because of its universal design, it eliminates the need to carry multiple crimp or compression tools. It is factory preset and calibrated to terminate all Ideal-branded compression connectors.

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IP camera storage calculator DNF Security

This online video storage calculator can be accessed from any webpage or even a smart phone browser. The storage calculator helps by determining the storage space required for your security system project based on the camera details you input. Soon, this tool will also be available as an application for Android and iOS devices. The calculator offers results just by asking project information such as camera resolution, frames/images per second, recording hours per day, if the camera is recording on motion detection and the estimated time of motion per day.

Crimp tool

Platinum Tools

These durable wire guards offer protection for vulnerable devices against vandalism, accidental damage and theft. The guards help assure continued operation of important devices for security and emergency situations. Constructed of tough, 9-gauge steel wire coated with corrosion resistant polyester or stainless steel, they are recommended for areas where abuse is severe or it is imperative devices continue to operate.

The nine-inch Ergo Crimp Tool (p/n 16500) crimps insulated terminals to 10 AWG and non-insulated terminals to 8 AWG. A variety of crimp dies available for CATV F,BNC, TNC, SMB, SMA and N series coaxial connectors. It accepts crimp die sets from most other popular tools (previous old crimping dies will work). A reduced handle grip distance makes it ideal for all hand sizes and allows for prolonged, comfortable use.

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Thermal imaging accessory FLIR Systems

The FLIR ONE thermal imaging accessory transforms an iPhone 5 or 5s into a powerful thermal imager. When paired with its iPhone app, FLIR ONE displays live infrared imagery that allows the user to see the world from a thermal perspective. FLIR ONE detects invisible heat energy, giving consumers the ability to “see” and measure minute variances in temperature. It enables a variety of solutions for consumers, from detecting energy leaks at home to seeing in complete darkness.

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CCTV tester WatchNet

The CCTV tester features a 2.5 inch LCD screen with 960 x 240 resolution as well as a video input/output of 1 channel BNC. The unit is NTSC/PAL compatible and will work for five hours before it requires recharging (which takes approximately five hours). It also features a sleep mode to conserve battery life as well as a battery power state indicator. The unit will also perform a UTB Cable Test (test the UTP cable connection state and display in the screen) and a RS485 Data Test (test the RS485 data sent from a controlling device).

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The latest in security technology

Silicone wrist band IDenticard

UBand is a silicone wrist band with a built-in MIFARE chip that allows it to be used for all MIFARE applications. UBand is of particular relevance on college campuses due to the variety of uses for MIFARE technology. UBand can be used for dormitory or classroom access, payment at campus dining locations, printer authorization in campus libraries and more. With the capability to perform multiple functions, UBand is suggested as a supplement to an existing campus card or “one card” solution. Available in 20 colours and three sizes, UBand can also be custom-printed with text or a graphic. With these options, UBand can be customized to feature a school’s colours and logo.

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The Vizia RF+ VRMX1 universal dimming switch supports the latest dimmable LED and CFL technologies, as well as legacy incandescent and halogen bulbs while incorporating the Zensys 4.5.4 Z-Wave library. The VRMX1 supports a range of lighting applications including local and remote dimming control for incandescent, dimmable LED and CFL, halogen, magnetic low voltage and electronic low voltage. The device provides two-way feedback and is scene capable.

IP camera with 20x optical zoom LILIN North America

The IPS5204ES Full HD 1080p Speed Dome IP Camera features 20X optical and 12X digital zoom (240x total zoom) to capture details such as licence plates and point-of-sale transactions. This professional-grade IP camera comes equipped with day/night functionality for continuous 24/7 monitoring, along with Wide Dynamic Range to automatically provide the right amount of contrast. It also includes PTZ capabilities, with 360° panning and 90° tilting to make wide surveillance coverage possible, coupled with its 4.7mm to 94mm zoom range. Dome movements and speeds are programmed using a web browser. Key to the camera’s capabilities is its three megapixel, high-definition CMOS sensor.

Analogue CCTV with HD resolution Hikvision

SARA’s eMessenger is an advanced alerting capability of the Situational Awareness and Response Assistant (SARA). Browser-based alerts with colour-coded text and audio appear on screen regardless of other applications in use. There’s also the ability to include live video footage, photos and/ or maps. The more information provided as part of an alert, the more informed responses to an unfolding situation will be. Mobile devices become command and control centres for situational awareness. Users receive and/or initiate alerts using programmed dashboards that are voice-, Wi-Fiand cellular-enabled. When Wi-Fi coverage weakens, the device switches automatically to cellular for uninterrupted alerting.

The Turbo HD Analog solution supports latency-free 1080P HD over up-to 500 metres of coaxial cable and offers compatibility with traditional SD cameras, Hikvision IP cameras and HDTVI-compliant cameras and DVRs. At launch, the Turbo HD product family consists of a range of Hikvision DVRs and 720P/1080P cameras, including bullet, dome, PTZ dome, turret, vari-focal, vandalproof and low-light units. The product family is based on HDTVI (High Definition Transport Video Interface) technology and is suited to upgrading existing standard definition systems at low cost. The Turbo HD DVRs can also connect with traditional SD analogue cameras.

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Alert platform Status Solutions

Garage door, thermostat in one Chamberlain Group

Chamberlain MyQ will be among the earliest products to integrate with Nest through the Nest Developer Program. As a Works with Nest product, MyQ will allow users to set their Nest Learning Thermostat to “Home” and “Away” modes from within the MyQ app. Additionally, when people open the garage door upon arriving home, MyQ can tell their Nest Thermostat they’re home. When they close the garage door on their way out, the thermostat can go into Away mode so they don’t waste energy.

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Network video recorder American Dynamics

Network illuminators with PoE Raytec

The range of VARIO network illuminators has now been extended to include PoE capability and four new model sizes in both Infra-Red and White-Light. PoE capability allows for a quicker and more cost effective lighting installation. VARIO IP PoE illuminators can be integrated onto an existing network infrastructure, with no local mains connections or special electrical labour required. Operated via integrated web interface or VMS, VARIO IP PoE allows for remote set up, commissioning, operation and maintenance of a lighting scheme from anywhere on the network 24/7. Users have full control over their lighting at all times to respond to live events in real time.

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Version 4.5 of the VideoEdge NVR includes features such as Auto Discovery, which allows users to locate cameras on the network and assign IP addresses to any VideoEdge NVR with the click of a button. The latest version of VideoEdge also includes a new Watermarking process that allows security officials to assign a unique visual mark to the video that is specific to its business.

www.americandynamics.net @SecurityEd • August/September 2014 35

Product Previews

The latest in security technology

Fingerprint scanner SDK Suprema

This new fingerprint scanner software development kit (SDK) for the Android operating system is specially designed for use with Suprema’s latest fingerprint scanner, the BioMini Slim. It assures the same performance as the SDK for desktop computers. For instance, like the SDK for desktop computers, the SDK for Android also enables mobile devices to capture fingerprints under harsh environmental conditions as well as direct sunlight of up to 100,000 LUX. With a high speed of 15fps, the new SDK supports a ‘Live Preview’ in the verification process.

HD surveillance monitors Vicon Industries

www.supremainc.com

This new line of monitors offers a breadth of sizing options including 18.5, 21.5, 23, 24, 32, and 42-inch, and uses 40 per cent less power due to LED backlighting. The 18.5, 21.5 and 23-inch models offer the ability to be rack mounted and all models, except for the 18.5 inch, display 1080p resolution. Picture-in-picture (PIP) and picture-by-picture (PBP) display capabilities are offered in the 24, 32, and 42–inch models. The entire range of models offers all the latest ease of use requirements such as convenient front panel controls, multiple inputs, a variety of mounting options, and built-in speakers.

Spring stop for door closer Stanley Security

A spring stop option is available for the Stanley Commercial Hardware QDC100 door closer product line. The new spring stop option protects the door from the jarring effect of a hard stop. In cases when extreme force is applied to the door when opening — in instances of abuse, strong wind gusts that blow the door open, etc. — the force is absorbed into the spring stop, versus the short, immediate impact often occurring with a hard stop or wall stop. The extra cushion provided by the spring stop reduces shock loads onto the door and frame, extending the life of the door.

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Control system with quad viewing Honeywell

LYNX Touch 7000 is a self-contained security and control system for homes and small businesses that features a seven-inch full-colour touchscreen display with graphic icons and intuitive prompts for easy operation. With the ability to view live video of up to four cameras right on the large display, LYNX Touch 7000 provides home and business owners with security and awareness. It also offers Z-Wave automation capabilities, advanced alarm communications, garage door notification and control, tornado alerts and more. Along with two-way voice over GSM, LYNX Touch 7000 offers low-cost two-way voice over Wi-Fi.

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Access control solution Hartmann Controls

The latest in the PRO-ACC line of access control solutions software package – PRO ACC 2014 includes intuitive visual enhancements along with many new features geared towards a smoother technician configuration and end user experience. Also, Protector.Net, a patent-pending true PoE web-based access controller continues to expand its features and panel options.

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Indoor IP mini-dome Sony Electronics

The SNC-XM631 is powered by the IPELA ENGINE EX signal processing system, allowing it to deliver full HD picture quality in challenging lighting conditions using Sony’s wide dynamic range technology (View-DR) and image stabilization technology. The indoor camera has a wide viewing angle of 113° to improve the field of view in compact spaces. It is also vandal-resistant with an IK10 rating, and it has sensor in/out capabilities that allow it to integrate with other security systems such as alarms or infrared devices. The SNC-XM631 is designed for a number of indoor applications, including those across the education, banking and retail markets, where users want maximum coverage and high image quality with minimal camera presence. It is expected to be available through Sony’s product distribution channel in September 2014.

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News Trends Products www.sptnews.ca twitter.com/SecurityEd @SecurityEd • August/September 2014 37

QA &

with George Fletcher, Advisory council member, Mission 500 By Neil Sutton

eorge Fletcher is a man on a mission. A Canadian who originally moved to Florida to start a distribution business, he soon pursued an arguably more important mandate: helping children in need. “It was within that company that we actually created Mission 500,” says Fletcher. Founded in 1998 by Fletcher and his then-business partner Craig Robinson, Mission 500’s primary goal was to sponsor 500 children in Latin America through the support of the company and its employees. For every 50 cents a day an employee donated, the company would match it. Mission 500 has grown beyond its original mission — it now sponsors approximately 850 children — and recently came to Canada to start a new venture. SP&T News spoke with Fletcher to find out more about Mission 500’s Canadian objectives.

SP&T News: How do you connect with the children that the organization sponsors? GF: We decided to partner with World Vision. We did due diligence in the early stages. We thought, who do we want to focus on? We figured children would be a good place to start. If you address their needs, hopefully you start breaking the cycle of poverty. And the next generation can start to right some of the problems of the current one. World Vision is the pioneer. They’re the oldest and most trusted non-profit [organization] that’s been doing this, so we decided to partner with them. The other rationale is that they’re in almost 100 countries, so they have a global footprint. SP&T: How did you get the security industry involved? GF: The first challenge was, it was a part time endeavour. No staff. We didn’t incorporate . . . we created a brand, if you will, that we wanted to draw attention to and create support for, with 100 per cent of the funding going to World Vision. The first stumbling block was no staff and no resources — it was strictly volunteer-based. The bottom line was to

38 SP&T News • www.sptnews.ca

Mission 500’s charitable efforts have included special projects, such as helping children in Tanzania. Anixter’s Mike Perkins was a key fundraiser and made the trip over to visit with the children.

work very creatively to get things going. The starting point was an advisory board that we created. We took a number of respected leaders in the industry, asked them to get involved and associate their names with the cause. The idea was to create an advisory board to act as a sounding board and provide some introductions. But they weren’t engaged in a formal way — it’s not like we had monthly meetings and conference calls. It was more about leveraging their credibility in the industry. That was the starting point. SP&T: Were you able to use industry events as a means to reach out? GF: One of the other springboards we used was, my wife founded a security exhibition in Mexico and soon after that I become involved full-time helping her develop that. We had the ability to promote [Mission 500] through that channel as well. At one of the cocktail dinner events they host at the show, we said, “Look, we want to try to support children in need. In this instance, we’re focused on Mexico itself. We’re inviting people to become part of this.” SP&T: How did your relationship with ISC West evolve? GF: We kept coming back to ISC and saying, “We need a bigger stage. We need an occasion or an event or an opportunity where we can engage people more.” It just so happened that at the time [some of our supporters] had gone to ISC West and said, “Why don’t we create a 5K charity run in the con-

text of the ISC event?” At that point, Reed Exhibitions [suggested to] make it a Mission 500 event. That gave an opportunity to start reaching a wider audience and have a bigger presence at ISC West. The first was a small event — maybe 150 people and six sponsors. But people loved the idea; they embraced it. In 2014 we hosted our fifth event, and we’re up to over 750 people participating and about 20 sponsors. That became a signature event and all of a sudden we started promoting on a larger scale. SP&T: How do you keep momentum going with the organization? GF: In 2012, we reached our goal of 500 kids. How do we really scale this? The first thing we did was create a new advisory board with rules of engagement and accountability. We [asked] 10 people to be involved in a strategic planning process to take us from where we are today to build this on a larger scale. At the same time, we created an executive board [which was] more taskand execution oriented. That created a new structure for Mission 500 to think beyond 500 children. It also engaged industry leadership more and asked more of them. All of a sudden, you see the likes of the Pelcos, the Axis’s, the HIDs — companies like that. [They’re] not just writing a cheque but asking how they can rally their people behind this. SP&T: What are your goals in Canada? GF: Mission 500 Canada — 500 children sponsored through the industry

coming together in Canada. No less. We look at it in these terms. If you look at the industry globally — I don’t have exact figures, but I’m taking a wild guess at $100 billion in terms of revenue from product and services. We’re talking about a couple of hundred thousand dollars to reach 500 children. If you multiply that by the countries we’re present in now — Brazil, Mexico, Columbia, U.S. and Canada — a million dollars a year in a $100 billion industry is not a farfetched objective. Nobody’s going to say to you, it’s a bad idea helping children, but it’s just a matter of the timing. If they can’t commit financially, a lot of people are committing with time. They’ll show up at ISC West and say, “Look I’ve got three hours of my time available over the next three days. How can I help?” They’ll be there registering people for the 5K run, so they’ll get involved in that way. It helps spread the workload around. SP&T: Are you able to follow up with any of the children to see how they have benefited from the organization? GF: A case in point is the 5K. On average over the last few years we’ve raised $90,000 to $100,000. These are net proceeds that are not necessarily assigned to sponsored children. With those funds, we selected three World Vision projects: one in Mexico, one in Tanzania and one in India. We’re splitting the proceeds between those countries to sponsor 70 to 80 kids in each of those countries. So we have a destination project whereby we can come back with industry volunteers and see what we’re doing in each of those communities. We’re not individually tracking all the hundreds children that we’re sponsoring, but probably the closest we can get to that is this case with the 5K proceeds. SP&T: Has Mission 500 grown beyond your expectations? GF: It’s paradoxical. I feel on the one hand, wow, we’ve done something. We’ve reached that 500 and that’s great. Every day to know that 850 children are going to be clothed, fed, kept healthy and educated is a great feeling. But on the other hand, I’m thinking of this $100 billion and thinking we’re falling a bit short. There’s a sense that there’s much more work to do.

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