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Contents March 2015

www.sptnews.ca www.sptnews.ca Departments

Cover Story

4 Editor’s Letter

6 Line Card

Canon makes US$2.8B offer for Axis

• CANASA launches scholarship program in Ontario • enetec ready for next Security Center release • Security innovation zone established in Quebec • Tyco oins IoT standards group • anasonic acquires ideo Insight • Hi vision establishes Canadian company • Arecont ision adding resources

The landmark deal could usher in a new era of collaboration between consumer and surveillance technology By Neil Sutton

Features

42 Q&A

24 Tactical training

Target the right education opportunities for staff and technicians

os ozota, Canadian egion irector, BICSI

26 Harnessing information

How Big Data can make surveillance tools more intelligent

By inda ohnson

Columns

By oe eung

31 Dispatch dilemmas

What affect are fees and bylaws having on false alarms?

22 Lessons Learned Five trends for 2015

34 Integrating access control and video surveillance

By ictor Harding

Keeping customer expectations realistic

Choosing the best

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Mission 500 reviews successful 2014 The securitybased volunteer organization devoted to helping children in need had a successful year, including the establishment of a Canadian advisory board.

Looking for the latest IP camera? What about a new managed access control system? Find these products and more at our online buyer’s guide www.securitypages.ca

By Colin Bodbyl

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22 Camera Corner

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Security Integrator of the Year Habtech wins Integrator of the Year, sponsored by Anixter Canada, based on an approach that emphasized up-front planning and strong partnerships.

www.sptnews.ca/videos @SecurityEd • November/December 2014 3

E ITO ’S LETTER

By Neil Sutton

Redefining the boundaries A brief glimpse inside the mind of enetec president ierre acz

n several occasions now I’ve had the opportunity to sit down with Genetec’s founder and CEO Pierre Racz — most recently at the Montrealbased company’s “Connect 15” press summit, held in February. When you ask Racz a question, you can almost see his mind whirring over with all the possible responses. Whether he’s flipping through a mental Rolodex, trying to edit himself in front of media or just pausing for a moment of reflection is hard to say, but his answers are never dull. They’re engaging, occasionally controversial, and tend to spill out like a kettle on the boil. In the course of only a few minutes during the press event, Racz reeled off a litany of bon mots: “As we grow, we have people who want to put in structure. I just try to make sure there’s not too much structure.” “Process is no substitute for thinking, it’s a substitute for communications.” “I’m using experimentation as a form of strategy.” And when Racz wasn’t issuing his own quotable phrases, he was quoting other leaders like Steve Ballmer and Wayne Gretzky. There are some interesting developments going on with Genetec’s flagship Security Center product (see p.10) but what interests me more is the degree to which the company can stretch its boundaries. As Racz outlined the company’s more recent innovations, I remarked that some of them could be used for operational purposes, as opposed to just security,

and asked him what that means for Genetec’s future. After a pause, he said that the company’s breakdown is approximately three-quarters products and one-quarter services — and the same can be said for core security versus non-core operational functionality. To me, that’s a decent indicator of where the security industry is heading. Forward thinking integrators and dealers are already looking for RMR in services that are outside their defined core of “security,” whether that means audio installation, PERS monitoring, or even network infrastructure services. In terms of top tier security manufacturers, the lines are also blurring, particularly as IP-networked products continue to gain marketshare. The landmark deal between Canon and Axis Communications is making waves as a pairing between a consumer/prosumer giant and a leader in the IP surveillance space. Both companies have said that potential synergies exist and will be explored. Forward-thinking industry analysts have already taken that logic to the next level, positing a significant change could occur in the security establishment as a result of the acquisition (see p. 6). Some of Racz’s most diverting comments came during a lunchtime session he held for media the day the news of the Canon/Axis acquisition broke. At one point, he described Genetec as “the last bastion of creativity.” While that may be rhetoric, I do accept he’s right about the last word and that, ultimately, is what’s going to matter in the long run.

“ ou can almost see his mind whirring over with all the possible responses.”

Your Partner in Securing Canada Security Products Technology News is published times in 20 by Annex Business edia. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry. Feature articles and all other types of newsworthy submissions should be forwarded to the Editor for consideration via mail, e-mail or fax all listed below . These should be written to reflect the interests of professionals serving the Canadian protection industry.

Group Publisher, aul rossinger pgrossinger@annexweb.com Publisher, eter oung pyoung@annexweb.com Editor, Neil Sutton nsutton@annexweb.com Online Editor, ob Colman rcolman@annexweb.com Art Director, raham effrey g effrey@annexweb.com Account Coordinator,Trish amsay tramsay@annexweb.com Director of Soul/COO, Sue Fredericks

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Horizons are open for a combined Canon/Axis Canon’s intellectual property, that of Axis, and the Milestone Systems VMS software Canon acquired last anon’s offer to buy Axis year, Berger stated that the company Communications for US$2.8 was pursing synergies through “the billion could see one of the mutual use of technology assets (optileaders in the IP video surveillance cal, imaging and networking technolobecome part of a much larger Japanese gies, etc.).” entity that is perhaps best known for In an interview with SP&T its SLR cameras, copiers and printers, News, Axis president and CEO Ray and reaction is mixed at this early Mauritsson elaborated stage as to how this might that Canon has “vast ultimately benefit security knowledge of sensor installers and end users. development or lens Axis and Canon have development, image both released commualgorithms development nications indicating that and the manufacturing there will be no immetechnologies from their diate changes and dealconsumer or professional ers can expect business as camera business. There usual from the IP camera are leverage points there company they have been . . . that we hope to be dealing with for years. ay auritsson, Axis able to access.” Axis’s statement on The stakes could be even higher the matter reads: “Axis’s strategies will than a coming together of successremain and continue to be invested ful technologies from two different in, along with access to new technolocompanies, according to industry anagies and a strong intellectual property lyst Sandra Jones, principal of Sandra portfolio. Following completion of the Jones and Co., based in Chardon, offer, there are no planned changes Ohio. Canon’s established track record to the Axis management team or its in both consumer and office enviheadquarters, development centres and ronments could help to elevate the sales offices. The strong Axis brand security industry in general, providname and culture will be maintained ing some much needed momentum to and Axis will continue to remain as a push surveillance beyond the security separate legal entity within the Canon applications it is known for. Group.” Surveillance tools, both hardware Canon spokesperson Richard and software, can be harnessed for sevBerger provided similar assurances via eral functions, including loss prevenan email interview with SP&T News, tion, marketing data, customer experistating, “We do not see this having ence information, energy management any effect on the way Axis currently and building automation, argues Jones. conducts business with its partners. Canon has the reach “and now Axis will remain an independent entity they have a trusted technology [in Axis] within the Canon Group with the that they can use,” she said, adding that current management structure in place the company already has a well-estaband continue conducting business as it lished relationship with commercial has to date. Axis is the leading name office managers through its copier and in the network surveillance camera printer products. industry and its strong brand name will Tying in the intellectual property not change.” it has acquired through Milestone When quizzed about the potenand now Axis could help deepen that tial synergies that could exist between

By Neil Sutton

“It doesn’t matter if there’s a new face on top — as long as the cameras keep being pumped out as Axis. — Michael Elkin, Marcomm Systems Group 6

SP&T News • www.sptnews.ca

“ e now that there’s a lot of nowledge and technology developed inside Canon that we may be able to leverage going forward.” — Ray Mauritsson, Axis Communications relationship and expand it into new areas, she said. Moreover, it potentially allows a single company to present the end user with an end-to-end solution, creating a deeper integration between compatible technologies. “When I buy a car, I buy a car. I don’t want to buy tires, my chassis — I don’t want to buy pieces, I want to get behind the wheel and I want to drive it,” said Jones. “That’s what I think we ultimately need to get to.” But while there may be seemingly boundless opportunities on the horizon, Mauritsson tempered expectations about what a Canon-owned Axis may yield, at least in the short term. “It’s not a ready-made smorgasbord that we’d be able to pick and choose from and we’d be able to create a completely new product today,” he said, “but we know that there’s a lot of knowledge and technology developed inside Canon that we may be able to leverage going forward. At the same time, we need to take responsibility for our own development.” Jon Cropley, analyst at IHS, pointed out in a recently published research note that Canon has had serious goals in mind for the surveillance market for at least 18 months: “Back in August 2013, it revealed big ambitions when its CEO, Fujio Mitari, spoke about security cameras becoming an ‘important pillar’ for the company and the market having ‘limitless possibilities for growth.’” According to IHS, in 2014 Axis was estimated to be the third largest supplier of video surveillance equipment, with an approximate five per cent share of the global market. Canon’s proposed purchase of Axis, along with its acquisition of Milestone “shows just how seriously Canon is about expanding its interests in the video surveillance equipment market,” said Cropley. He added that the current level of fragmentation in the security market is likely to result in even more acquisitions. In the past few months alone,

Samsung Group has sold its stake in Samsung Techwin and Panasonic has acquired VMS vendor Video Insight. Pierre Racz, president of Montrealbased privately-held security software vendor Genetec, and a main rival to Milestone for market share, agrees that the current acquisitive environment is likely to continue. “There’s a process of natural selection going on here,” said Racz. “When the market is fragmented, you’re going to get a lot of consolidation. The people who climbed above that barrier to entry are now being put to the test.” But will these shifts in the market deter end users from buying products or integrators from installing them? Not likely, said Racz. “This is not going away. There is not going to be a chill or a stop of people putting in these kinds of things. They are very useful. Certainly customers are going to ask themselves whether to put these systems into a closed system basket or not. . . . [But] people are still going to deploy these systems.” Michael Elkin, security sales and marketing manager for Ottawa-based integrator and Axis partner Marcomm Systems Group, admitted that “everything is a little gray right now. We don’t know how this is going to affect the Axis team in general. We just hope that there’s a smooth transition.” However, he added, “as long as everything has stayed the way it’s stayed, it doesn’t matter if there’s a new face on top — as long as the cameras keep being pumped out as Axis and they work the same way.” The fact that both Canon and Axis have made assurances about the future of their respective companies will go a long way with integrators, said Jones. “There are certain promises Canon made and I have a great deal of trust in both [Axis co-founder] Martin Gren and [Axis North America GM] Fredrik Nilsson. They are going to continue to make sure that customer service remains the same.”

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CANASA launches scholarship program in Ontario

council president. he Canadian Security “CANASA, specifically the Ontario Association’s (CANASA) chapter, has had it on the radar for Ontario Regional Councils many, many years.” McMullen says recently launched a scholarship prohe feels passionately that CANASA gram to assist students who are pursushould be actively engaged in proing a post-secondary education. moting the value of eduThere will be up to cation. He helped put two $2,000 scholarship the scholarship program awards available to the on the agenda when he dependents of people assumed the council who work for a CANASA president position last member organization. year. The scholarships will be “I challenged the awarded to the winning board to move the scholentries of an essay-writing arship program forward program as judged by a and actually get it off the CANASA Ontario awards ground. It’s been a lot of committee. hard work from board Entries should be ichard c ullen members and staff.” 1,000 to 2,000 words in “Under his leadership, this prolength and focus on the role of elecgram finally came to fruition,” says tronic security in daily life. The deadLisa Padgett, CANASA board relaline for entries is May 1. Complete tions manager. “There’s already a lot of details are available on the CANASA interest. We’re very happy.” website, www.canasa.org. The initial thought was to award This program has been a long scholarships to students who were time coming, says Richard McMullen, enrolled in a post-secondary program CANASA central Ontario regional

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focused on electronic security, but that was deemed to narrow in scope. McMullen says CANASA wants to recognize the importance of education across multiple disciplines, particularly since so many of them play a role in the security industry. “It’s not just about the folks with the technical skillset, but it’s about the people that bring professional skills like accountants and lawyers and other disciplines to our industry. These are key values that all CANASA firms really need to embrace,” says McMullen. This is the first year isa adgett for the program, so adjustments may occur over time. “We don’t want to make it a laborious process for students to apply. We hope we get a lot of applications. We’ve left it fairly open. We don’t have very strict criteria. There’s no minimum academic results required,” says Padgett.

McMullen says, even if the students who receive an award eventually deviate from security as their chosen profession, they will have had exposure to it through a family member who belongs to CANASA, and should be able to put together some interesting thoughts on security in an essay format. “We didn’t want to make it just a bursary, we wanted to actually have that dialogue and discussion and also hope to further everyone’s understanding about the industry,” he says. Judges will also consider volunteer work performed by a student, either for CANASA or a community organization. Padgett says the hope is that CANASA will be able to offer similar programs in other parts of the country. “I think it’s going to be a program that’s going to have some real success,” adds McMullen.

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Genetec ready for next Security Center release pany a nimbleness that may not be afforded to larger, publicly traded companies. Prophetically, initial comments n a time when consolidation is about consolidation were made the day increasingly common in the secubefore Canon’s Feb. 10 announcement rity industry, Genetec executives that it had made an offer to buy Axis are placing a premium on the compaCommunications for US$2.8 billion. ny’s independence and ability to innoRacz held an impromptu vate quickly. press conference shortly The privately-held after the offer was made security software company public to discuss how hosted a media day at its the industry is changing Montreal headquarters in (see Axis story on p.6 for February to outline key Racz’s comments). aspects of its product roadAs the surveillance map for 2015 and beyond, industry experiences a as well as demonstrate why certain amount of flux it feels it is leading the due to mergers and pack in innovation. acquisitions, Genetec Company president ierre acz, enetec is readying its release Pierre Racz told assemof Security Center 5.3, bled security industry which it will preview at the upcoming media that the company prides itself ISC West conference in April in Las on its ability to “turn on dimes.” Vegas, Nev. Racz also said that Genetec is A key element for this release will rededicating itself to “reconnecting the be Sipelia, a communications techpeople to the purpose. . . . I’m harnology that Genetec first acquired in nessing the entire company to remain 2010 from a French company of the innovative.” same name. Part of that process has entailed Sipelia allows for unified SIPthe hiring of a new chief commercial based communications between officer, Georges Karam. Karam previoperators and intercom devices. SIP ously led Atelka Enterprise, a business (Session Initiated Protocol) is a comprocess outsourcing company that spemon protocol used for voice, video and cializes in solutions for call centres, as instant messaging communications its co-founder and CEO. Racz, who over an IP network. As part of the latwas also one of Atelka’s backers, said est version of Security Center, Sipelia he approached Karam to take on a new means that intercom-based commusenior role at Genetec. As such, Karam nications can be will shoulder some integrated into a business responsecurity system sibilities, freeing running over an up Racz to focus IP network. more on technolSipelia is one ogy development. aspect of Security “Pierre and Center 5.3 that the whole commakes it “a very pany is extremely big release” focused on delivfor the comering continuous — Pierre Racz, Genetec pany, said Jimmy innovation,” added Palatsoukas, Genetec vice-pressenior manager of product marketing ident of marketing Andrew Elvish. “By at Genetec. “We saw a lot of VMS staying independent, that will help us vendors lacked intercom integration,” to innovate. Working with our integrahe said, adding that there was littors, we can offer our clients a turnkey tle support for SIP through security solution.” -based software. Company executives acknowlThe Sipelia product is designed edged the current climate of consolto be effective in any industry where idation in the industry, mentioning intercom is widely used and often Milestone’s acquisition by Canon and central to security, such as retail, unithe more recent purchase of Video versities, schools, health-care, airports Insight by Panasonic. Elvish noted that and corporate campuses. Genetec has only two major shareMore broadly, the company is tying holders, Racz and executive vice-presmany of its future goals to Cloudident Alain Cote, providing the com-

By Neil Sutton

“ ery large corporations are moving as much of their stuff to the Cloud as possible.”

10 SP&T News • www.sptnews.ca

enetec’s Security Center .3 will be a ma or release for the company, with features li e Cloud management and intercom support

based services, and as such is going to lengths to promote it as a viable solution for businesses of almost any size. “Cloud is really at the cornerstone of our innovation strategy at Genetec,” said Christian Morin, vice-president of Cloud services. The company first launched Stratocast, a Video Surveillance as a Service (VSaaS) solution running on the Microsoft platform two years ago, and is now updating it every three to four weeks with new features. A stumbling block for Cloud adoption has been some hesitancy on the part of end users to trust a solution that is not hosted on their own soil. While Morin admits that “the biggest obstacle facing the industry is education and awareness in general,” there is progress being made as users become more familiar with its benefits. By allowing data to be managed by a third party, it takes the pressure off a company’s existing IT infrastructure, reduces reliance on corporate IT departments and allows users to experience upgrades as they become available rather than managing a complex rollout internally. Racz dismissed notions that Cloudbased models are unreliable or hack prone, positing that encrypted data is fundamentally safe — the bigger issue is managing encryption keys. “Very large corporations are mov-

ing as much of their stuff to the Cloud as possible,” he said, adding that the average person may not be aware that the money they entrust to banks is basically stored in the Cloud. As much as the company touts the Cloud, it also allows for a hybrid model where the user can dictate how much or how little data it wishes to store outside its premises. Genetec’s new Cloud Archive Services for Security Center, which was announced late last year, offers a mix of storage options, allowing clients to scale storage capacity as their needs dictate. For example, explained Racz, a company could store its first 30 days of video surveillance footage on its premises, then migrate it off-site, allowing for 720 days in the Cloud. Alternatively, a business may want to store its first 24 hours of surveillance off-site in case a recording device is stolen from the premises, and then store an additional 30 days on site. Additional features of the forthcoming 5.3 release include a means to allow users to view ultra-HD surveillance images more efficiently by allowing some of the processing to be managed by a video graphics card. By leveraging the GPU, the hardware can perform more effectively, says the company, allowing for multiple high-resolution streams and improved video playback without the need for additional workstations.

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Security innovation zone established in Quebec By Eric Cloutier

section of the new François-Leclerc Nord industrial park in Saint-Augustinde-Desmaures, Que., will be dedicated to establishing a technological innovation zone for companies specializing in the development of security-related technology and equipment. The Inno-Techno Security zone is a first in Quebec and was unveiled on Jan. 21, at the Civil Security Research and Innovation Centre of Campus Notre-Dame-de-Foy (NDF), a collegial institution located in Saint-Augustin-de-Desmaures’s territory. The official announcement was made in the presence of Lise Thériault, Deputy Premier and Minister of Public Security in Quebec, Sam Hamad, Minister of Labour and Minister responsible for the Capitale-Nationale region, Marcel Corriveau, Mayor of Saint-Augustinde-Desmaures, and Guy Dufour, Campus Notre-Dame-de-Foy director and president of the Association de Sécurité Civile du Québec.

“If we look at the events that have happened during the last five years, we have had high tides in Lower Saint-Lawrence, Gaspésie and North Shore Region and floods in SaintJean-sur-Richelieu area. We are asking ourselves questions about the way we build, the materials used and our interventions on the ground. Security matters are also important in situations like tragic events in Lac-Mégantic and l’Isle-Verte. As a society, we have a duty to furthering research and development,” said Minister Thériault. “As Minister of Public Security, I look forward to the arrival of companies that will improve and enhance the supply of services and products in the field of security. This clustering of innovative businesses will also contribute to enhancing our understanding of the challenges facing us,” she added. Minister Sam Hamad said that the creation of the new zone “strengthens the position of the city of Saint-Augustin-de-Desmaures and the Capitale-Nationale region as a centre of excellence in higher learning, technology

ran ois- eclerc Nord industrial par , located on the north side of Highway 40, is a in Saint-Augustin-de-Desmaures, Que.

and innovation in security.” The park extension project was made possible by a Quebec government subsidy in 2012. Quebec’s department of municipal affairs and territorial occupation (MAMOT) agreed to pay 50 per cent of the investments, up to a total of $14 million under the QuebecMunicipalities Infrastructure Program, whereas Quebec’s department of transport paid $2,113,000 for the layout and construction of the Highway 40 access

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ramps leading to the site. The municipality plans to take advantage of numerous resources already in place on its territory, such as Civil Security Research and Innovation Centre which include an emergency measures coordination centre and multisite training and simulation premises in civil security. Campus NDF established the Civil Security Research and Innovation Centre, a unique initiative in Canada, at the end of 2012.

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securtek.com 12 SP&T News • www.sptnews.ca SecurTek SPandT janfeb15.indd 1

2015-01-22 10:57 AM

INE CARD Fitch rebrands with new name

SmartThings joins Z-Wave Alliance

Fitch Surveillance Systems, a security integrator that has been doing business in Ontario for more than 35 years, has been rebranded as Fitch Security Integration. According to the company, “The new brand name, keeping Fitch’s well know security shield, reflects the organization’s continual progression within the security marketplace — it being a highly competitive company focusing on providing quality, state of the art integrated security solutions designed, installed and serviced with a very professional and knowledgeable staff.”

The Z-Wave Alliance has announced that SmartThings has become a member of its Board of Directors. SmartThings is an open platform designed to offer end users smart home convenience.

Rogers launches Smart Home Monitoring out West Rogers Communications recently announced the availability of its Smart Home Monitoring service in Vancouver and Lower Mainland B.C. The service was first launched in Ontario in 2011 and expanded into New Brunswick and Newfoundland in 2013. “Our customers love their Smart Home Monitoring systems. We hear stories every day about how it’s changed their lives so we’re excited to bring this innovation to our customers in Vancouver,” says Ian Pattinson, vice-president, Rogers Smart Home Monitoring, in a statement. According to the company, a recent national survey found that more than 65 per cent of British Columbians want to live in a connected home.

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Razberi Technologies, a developer of network video solutions for professional video surveillance and security appli-

cations, says it has moved to a larger facility within the Dallas-Fort Worth Metroplex. The new headquarters, located at Farmers Branch, Tex. is three times the size of its previous location in Carrollton. “Our success with our innovative Razberi ServerSwitch has propelled our growth, resulting in the need for more office, customer service, production, and storage space,” says CEO Tom Galvin.

The system is controlled via a mobile app and can communicate with more than 150 devices. SmartThings was

acquired by Samsung in August 2014. “The incredible growth they’ve experienced in just over two years — culminating in their purchase by Samsung — is a testament to their understanding of the smart home market,” says Z-Wave Alliance chairman Mark Walters in a statement.

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@SecurityEd • March 2015 13 2015-02-27 11:57 AM

INE CARD Tyco joins IoT standards group

yco is one of the latest companies to join Internet of Things standards body the Thread Group in a sponsor-level role. The Thread Group was established last year with seven founding companies — Nest Labs, Yale Security, ARM, Big Ass Fans, Freescale Semiconductor, Samsung Electronics, and Silicon Labs — as a means to promote the adoption of its Thread protocol, an IPbased wireless mesh network to connect compatible devices in the home. Overall membership has since swelled to more than 80 companies. Tyco will take a seat on the board along with the founding members and another newcomer, Somfy, a France-based home control products company. “We’re always looking at Tyco to leverage different Tim Myers, Tyco technologies that are out there in the market, keeping our eye on them and seeing which ones align with our strategy. We think Thread has a good alignment with our strategy because it looks at open standards and leverages some of the existing technologies that are out there to bring unified adoption of the Internet of Things to reality,” explains Tim Myers, senior product manager for Tyco Security Group. “That’s the biggest

reason why Tyco has jumped in at the sponsor level.” He adds that Tyco waited until now to join the group because “a lot of it is understanding what we see of the formation of the group and the direction that that standard is going to take and how it’s going to progress with a certain industry.”

“Specifically with this, Tyco Security Products is taking the lead.” Currently, Tyco’s participation in Thread will be limited to its Security Group, says Myers. “All product divisions [within Tyco] are always looking into new technologies but specifically with this, Tyco Security Products is taking the lead.” Thread Group president and Nest Lab’s technical product marketing manager Chris Boross told SP&T News last fall that the first half of 2015 would be devoting to helping companies test and certify products on the Thread protocol and we should see Thread-compatible products enter the market later in the year. “The Thread wireless technology will be released this summer and addresses the networking layer. There are many existing application layers targeted for IoT that could potentially complement Thread,” says Myers.

Panasonic acquires Video Insight

anasonic Corporation of North America announced in February that it has acquired Houston, Tex.-based Video Insight to give both companies additional reach into the education market. Financial details of the transaction were not disclosed. Video Insight, a maker of video management software established in 2002, provides solutions to more than 25,000 end users in markets including finance, government, retail and transportation, and to 6,500 end users in schools and colleges. “We believe this partnership will help us accelerate innovation, enhance product development and allow us to provide our customers with better security solutions for years to come,” says Video Insight CEO J. Robert Shaw, in a company statement. Panasonic says Shaw and co-founder James Whitcomb will continue to lead Video Insight. According to Panasonic, its goals include reaching a sales target of 10 trillion yen by 2018, adding that security and video surveillance “will play an important part in achieving this high growth globally.”

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@SecurityEd • March 2015 15 2015-02-27 3:25 PM

INE CARD Hikvision establishes Canadian company

ikvision has created a Canadian division and plans to add more support for dealers and customers here, including a Montreal call centre as well as more sales support staff. The surveillance equipment manufacturer, based in Hangzhou, China, has operated in Canada since 2011 in a limited capacity, but has since added more regional support personnel. “Gradually, we are seeing that the Canadian market is getting more important and over time we’ve added contractors. [We added] one on the West Coast last year. We have seven people now. At this point, we think that we need to find those people a home,” says Jeffrey effrey He He, president of Hikvision Canada and Hikvision USA. He, who has maintained a home in the Toronto area for about 20 years, will manage Hikvision’s Canadian operation as well as continue to oversee its U.S. office in California. He says the company has experienced tremendous

SEC

growth recently and there is an increasing demand for its products in North America. “It’s always a challenge. The team has had to pick up the pace over time,” he says. The plan for Canada includes a Montreal call centre that can serve Eastern Canada clients in both official languages. Hikvision will also add more field engineers and regional managers. More broadly, the company plans to pursue more sales opportunities in the mid-tier and highend tier. To compete effectively in North America, “we understand that we need to localize,” says He. “We need to understand the culture. When we talk about retail, it’s not just about security, they’re tied in with everything on the back end operations. We need to get our engineers to understand [that].” He estimates that the company has approximately 150 authorized dealers here, but that number is likely to grow, especially as Hikvision staffs up its own Canadian operations.

IT STATS

Arecont Vision adding resources

recont Vision says it has committed more resources to Canada in an effort to bolster its presence up here. The firm has hired JFC Solutions to act as its representative here and also has three sales engineers serving western, central and eastern parts of Canada. “We’ve had a long term commitment to the Canadian market ohn oyatzis — lots of airports, and lots of other customers across the country, but we’ve always felt we needed to ramp up our presence quite a bit more to make sure that we’re addressing the issues properly,” says Jeff Whitney, vice-president of marketing, who joined the company’s U.S. operation last September. “Lots of American companies just treat Canada as if it’s an extension of the market. I’m originally

At least 10 significant cyber security acquisitions are predicted occur

market watch

Source: Frost & Sullivan

Company (ticker)

At the end of 2014, the global video surveillance equipment market was worth an estimated US$15 billion. It is projected to reach $23.6 billion by 2018.

ADT (ADT) $38.10 AlarmForce Ind. (AF.TO) $10.15 Allegion (ALLE) $57.76 Anixter International (AXE) $75.63 Avante Logixx (XX) $0.34 Avigilon Corp. (AVO.TO) $24.85 Checkpoint Systems (CKP) $13.75 Cisco Systems Inc. (CSCO) $29.46 Diebold (DBD) $34.75 Flir (FLIR) $33.24 Gentex (GNTX) $17.54 Honeywell (HON) $103.50 Johnson Controls (JCI) $48.00 Mace Security (MACE) $0.38 Napco (NSSC) $5.23 Richardson Elec. (RELL) $9.25 ScanSource Inc. (SCSC) $36.68 Stanley (SWK) $97.28 Tyco Int. (TYC) $42.92 United Technologies Corp. (UTX) $119.59 Verint Systems Inc. (VRNT) $55.40 Vicon Industries (VII) $1.49 Viscount Systems (VSYS) $0.06

in 2015 due to increasing threats, public concern and end user investment.

Source: IHS

How have smartphones made the biggest impact on security? Home automation (thermostat control, etc.)

A truly revolutionary app has yet to be written

8.7%

17.4%

Keyless access control

Remote video surveillance

47.8%

26.1%

Source: Conducted Nov./Dec. 2014 on www.sptnews.ca

16 SP&T News • www.sptnews.ca

from Toronto, so I know all about how that works,” adds Whitney, who currently resides in California, where Arecont Vision is located. Another recent addition is John Voyatzis, who joined the company as director of sales for Canada. “We’re trying to make significant effort to notify the marketplace that we are in-country, we are well-positioned in terms of products [and] resources,” he says. Voyatzis says the company’s key strengths include surveillance coverage of large spaces, as well as solutions to fit infrastructure, public sector, manufacturing, etc. “Anywhere where we can apply our multi-sensor technology to actually reduce the amount of cameras that you would need to cover a significantly large area.”

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INE CARD Applications

Calendar Security on board the Skytrain A people mover system (PMS), known as the Skytrain, transports passengers between Taiwan Taoyuan International Airport’s (TPE) two terminals and in/out of the airport. The Skytrain is a fully automatic train system consisting of two parallel tracks. Because of the increasing number of passengers that use the train each year, security within train carriages has become an issue. TPE commissioned Apogear, a distributor of VIVOTEK products in Taiwan, and system integrator Plustek to design and deploy a comprehensive mobile solution comprising 10 VIVOTEK cameras. Sandy Huan, product manager at Plustek, says, “Since the deployment of the new surveillance system, a tangible improvement in safety and security within the PMS can be well observed.”

Indian university opts for IP cameras India’s Uka Tarsadia University serves 4,200 students and 200 faculty members. To help provide a secure environment, the university contacted local installer Master’s Mind Technologies to build a CCTV system for its newer Maliba Campus. “This solution was unique in the sense that the Maliba Campus was a blank slate — the campus did not have any existing CCTV solution,” says Ketan Patel, owner of Master’s Mind Technologies. An IP solution was deemed appropriate to serve university’s overall needs. Fibreoptic points were run between locations and connected with PoE switches. The installer also deployed Hikvision cameras and iVMS software to create a PC-based solution. IT administrators are able to view up to 135 cameras per PC.

Mobile surveillance in Germany German security integrator G&G Sicherheitstechnik GmbH is deploying a mobile and solar powered video surveillance system in multiple sites across the country. The solution includes VARIO LED illuminators from Raytec. Solutions are in demand for sites where mains power is not always available, such as event security. Each system includes three panels of VARIO i4 120° low voltage InfraRed illuminators integrated onto a mobile pole structure along with three dome cameras, a PTZ camera, and a photovoltaic panel to power the system. “The wide angle IR illuminators that we selected easily covered 360° at a distance of 120m, meaning that we could comfortably illuminate the whole site from one mobile structure!” says Bernd Gerhards Managing Director of G&G Sicherheitstechnik GmbH.

April 10, 2015 Tri-Ed: Kantech Corporate Certification Training Halifax, NS www.tri-ed.com April 14-16, 2015 CABA Intelligent Buildings & Digital Home Forum Austin, Tex. www.caba.org/caba-forum-2015 April 21-23, 2015 Canadian Technical Security Conference North Gower, Ont. www.ctsc-canada.com April 22, 2015 Security Canada East Laval, Que. www.securitycanadaexpo.com April 26-29, 2015 BICSI Canadian Conference & Exhibition Ottawa, Ont. www.bicsi.org May 1, 2015 Tri-Ed Halifax: DSC Hands-on Training Seminar Halifax, NS www.tri-ed.com May 13, 2015 Security Canada Alberta Edmonton, Alta. www.securitycanadaexpo.com June 3, 2015 Security Canada Ottawa Ottawa, Ont. www.securitycanadaexpo.com

Appointments

June 10, 2015 Canadian Security’s Focus on Series: Retail Richmond Hill, Ont. www.focusonseries.ca

Andrea Martin

•

Collis Heath

ADT announced the appointment of Andrea Martin to the position of president, Canada. Martin, who most recently served as managing director of data services for Royal Mail in London, U.K., will report directly to Naren Gursahaney, ADT’s president and CEO. Avigilon has appointed Collis Heath to the role of senior vicepresident of global operations. Heath will lead and manage all aspects of Avigilon’s operations functions, including quality control, supply chain, logistics, operational excellence and enterprise resource planning (ERP) implementation. He will report to Bryan Schmode,

18 SP&T News • www.sptnews.ca

Steve Elvy

•

Chris elling

Avigilon’s chief operating officer. Steve Elvy has been appointed director of sales and business development for the Ontario branch of APA-Toronto. The company also announced the appointment of Steve Gazeas, who assumes the position of director of sales and business development for the Ontario branch of APA-Toronto and APAOttawa. Chris Welling has been appointed as Regional Director of Business Development for Eastern Canada for SecurTek - A SaskTel Company. Welling has previously held long term senior leadership positions with Honeywell

Andy Morra

•

avid a a

Security Products and ADT Security Services. Andy Morra, who has served as the vice-president of marketing for ADI Americas for the past three years, has been named the vice-president of global marketing for ADI Global Distribution. Morra will lead all marketing initiatives across the Americas, EMEA and India. Honeywell has announced the appointment of David Paja, 45, as president of Honeywell Security Group. Paja succeeds Ron Rothman, who retired from Honeywell to spend more time with family. Paja first joined Honeywell in 2003.

June 17, 2015 Security Canada West Richmond, B.C. www.securitycanadaexpo.com September 15, 2015 Security Canada Atlantic Halifax, NS www.securitycanadaexpo.com September 17, 2015 Anixter Showcase Toronto, Ont. www.anixter.ca September 24, 2015 Canadian Security’s Focus on Series: Hospitality Richmond Hill, Ont. www.focusonseries.ca September 28 – October 1, 2015 ASIS International Seminar and Exhibits Anaheim, Calif. www.asisonline.org

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INE CARD Meet the Players Andre Svorinic, Director of Product Management - Canada, Tri-Ed Distribution SP&T News: How long have you worked in the security industry? Andre Svorinic: Fifteen years and counting. I fell into the security industry through a practicum with Burtek Systems as a Junior Network Administrator. Timing is everything. DVR technology was just beginning to gather steam and as a result I was offered a position to support their house brand DVR products. That quickly morphed into a trainer position and eventually a marketing role. I have been in a product management role for over 10 years and have loved every minute of it. SP&T: How has the security industry changed since you first entered the market? AS: A lot has changed over the past 15 years. When I started we were selling PC based 30fps 16 CH DVRs for $5,000-plus. Today customers could purchase 16 CH complete IP kits for less than $1,000. Besides average selling prices dropping in a big way I have found that, as a society, we have all become better informed. The security industry is no exception. Customers today are better informed and have become savvier shoppers over the years. Online

Tech Tips

resources and social media have played a significant role there. I would also have to say that the overall landscape from a manufacturing standpoint has changed significantly. Some names that were big in the manufacturing space 15 years ago have almost become irrelevant today. Whereas manufacturers that were nonexistent then have now become dominant players in today’s market. SP&T: What technology, solution or practice is going to take the industry to the next stage of its evolution? AS: Interoperability will continue to play a significant role in the evolution of the security industry. Interoperability will be driven by global open architecture standards from organizations such as ONVIF and SIA. Incorporating an end-to-end solution that would cover video surveillance, access control, intrusion, perimeter protection as well as biometrics will also become more prevalent as our industry progresses. Let’s not forget that controlling all of this via a mobile device will ultimately become common practice too. The days of having multiple platforms will eventually give way to a single program and

become a thing of the past in most cases. SP&T: Are there any hurdles that the security industry still needs to overcome? AS: I think that there are challenges in different spaces. The small to mid-sized segment is heavily price driven. The challenge in this space for many security professionals would be how to stop that race to the bottom. Average selling price erosion, retailers selling similar “DIY-type” product at rock bottom prices continues to be a challenge. I think we all need to do a better job at communicating the value of buying quality product from a quality reseller. SP&T: What are some of your hobbies and interests outside of work? AS: I really enjoy fishing. I also love sports. Playing hockey and golfing are among my favourites. I am probably the biggest Habs fan outside of Montreal. SP&T: What is your favourite movie? AS: Shawshank Redemption, Goodfellas and Slapshot.

Advice from industry insiders

Selecting the right wireless solution obby Brafi

Brian St. Onge

oint to point, point to multi-point or mesh topologies address different applications and concerns. A typical point to point application would be to connect the network of two buildings together or connect a remote edged device such as a camera in a parking lot to a building. Manufacturers have been offering bundled kits for these applications to simplify the product selection. These kits provide two sets of radios, mounting hardware and accessories required to have a successful deployment. Point to multi point allows us to connect several

obby Brafi

Brian St. Onge

20 SP&T News • www.sptnews.ca

“Tools are available to help you test the environment and determine the best deployment strategy.” edge devices such as a camera to a radio. The challenge with this topology becomes the one to many relationship with regards to the radios. If one base station is the aggregate point for multiple radios, then calculations must ensure that the single radio has all required aggregate throughput to support the data coming in from multiple locations. The antenna on this base station must also have the coverage ability to receive signals from the multiple locations. These antennas come with a variety of coverage patterns from 15-360 degrees of coverage. Take care not to over design as antennas need to filter out the rogue signals, otherwise referred to as noise, that take up needed headroom of the radio. For example, using a 360 degree omni-directional antenna instead of a directional sector antenna in a parking lot camera installation will mean that the omni-directional

antenna will pick-up signals from all directions and it will be focused on filtering the noise. A 90 degree sector antenna should provide sufficient wireless coverage in a typical rectangular parking lot. A mesh topology is a multi-point to multi-point solution offering multiple wireless paths to each location. This added layer of redundancy is important in citywide wireless deployments where uptime is critical for emergency services. These multiple wireless paths are also utilized for load sharing, providing added efficiency for network performance. This topology has been used in the past for applications where line of sight can be temporarily obscured. For example, large ship traffic can obscure a signal crossing a wireless port authority network. In this case the radio would route signals through other radios to get around the obstruction and revert back once the obstacle has gone. Tools are available to help you test the environment and determine the best deployment strategy for your wireless. obby Brafi is strategic supplier manager, North America, S, servers storage networ ing Brian St. Onge is regional security manager, technology solutions group, Anixter Canada.

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ESSONS LEARNED

By ictor Harding

Five trends for 2015 This is a disruptive time for the industry, so dealers should be aware of new opportunities

ach year, the industry is full of summaries of what happened the previous year and predictions for the next. Things don’t change that much in one year but here are some trends worth noting.

security industry this time. I believe they will but partly because cable/telco alarms now run on the Internet. The reports so far are that they like what they are getting. Alarms represent another entry to the home, more recurring revenue and another service to bundle.

1. Residential security is very popular again. This is probably due to the extra market share that interactive systems are producing. The interactive residential system generates more revenue on install. Secondly, interactive panels are attracting new customers who like to control operations from their smartphone such as the ability to manage heat, lights and locks remotely and being able to see video of their home. Finally, over the last 10 years there has been a serious increase in the average monitoring rate from $20 a month in the 1990s to closer to $40 a month now.

3. Video appears to be the fastest growing segment of the security market today. The

2. The cable companies and telcos are not going away. Everybody is watching the big telco/cable

4. DIY is coming. Google did not buy Nest, an IP

companies in the U.S. to see if they will stay in the

CA E A CORNER

video business is taking many forms — cameras in homes that subscribers can see on their smart phones, cameras replacing guards in commercial installations, video verification becoming the standard requirement for police to respond to calls in several locations. Governments are using cameras in places where cameras have never been. If you don’t have a video angle to your business you are missing out on a huge segment.

thermostat company, for $3 billion to be restricted by having to use only alarm installers to get Nest

thermostat controls to the public. More and more IP connected devices like Dropcam are being developed to allow the customer to look after their own security.

5. IP is king. It is not just that landlines are disappearing and telephones and alarm signals are going IP. Cellular alarm panels are also going IP. Cameras are going IP. Access control installations are being managed remotely over the Internet. Analogue and copper are dying. The “Internet of Things” means that new devices are coming out every day to connect the home to the Internet. Ironically, it is just recently that I have noticed alarm dealers selling Internet service for Internet resellers or ISPS. What a great new source of revenue for an alarm dealer. I worry about the alarm dealer that has alarm accounts on regular digital dialers still running on copper. ictor Harding is the principal of Harding Security Services www.hardingsecurity.ca .

By Colin Bodbyl

Choosing the best VMS Software selection can be tricky, so start with a needs-based analysis

here is no single VMS that works for every application, but as an integrator it’s necessary to find one that you can standardize for the majority of your projects. With end users and integrators becoming confused by the small features that differentiate each VMS, choosing the right VMS needs to be done through a logical process of elimination. Start by exploring the free ones. Several camera and VMS manufacturers have a free VMS that supports a limited number of cameras and offers very basic features. If the majority of your clients fall into the eight cameras or less category, a free VMS might be sufficient. If your client wants to expand their system down the line, you can always upgrade the VMS to something more robust. While free VMS’ might work for smaller projects, most integrators need something much more advanced. At the very least, they require a VMS that can support a few dozen cameras from a handful of different manufacturers. When choosing a professional grade VMS, start

22 SP&T News • www.sptnews.ca

“Integrators and manufacturers must focus on educating end users.” by looking local. First consider the VMS manufacturers in the country that you operate in. Buying a Canadian product allows integrators access to more stable pricing. When looking at brands outside of Canada, look for companies that have local sales support. Having local support staff is critical, especially during the first few months of adopting a new product. Another factor to consider when choosing a VMS is the types of customers you typically service. Are the majority of your customers in retail or are they mostly schools and universities? Certain VMS’ were originally designed to service specific verticals and many are still designed with a focus on one part of the market. Check the company’s history to ensure they have sufficient experience with the types of clients you service.

Further narrow down your search by listing any special requirements you need in a VMS. For instance, not all VMS’ integrate well with a variety of access control products. Others lack features like video analytics, licence plate recognition or mapping systems. Be sure the VMS you choose has the features you plan to use now and in the future. Lastly, look at price. Total cost of ownership can vary depending on the long-term needs of the end user. Will the system need regular software updates? Systems that may look cheaper up front often require annual licence renewal fees that greatly increase the cost of ownership over several years. Focus on longterm costs to find the most cost-effective solution. Every major VMS now supports thousands of different cameras and the features that once made each VMS unique are now common across most systems. Choosing the right VMS by its features alone is no longer possible. Integrators and end users instead need to take a more thoughtful approach. Colin Bodbyl is the principal of eecure www.zeecure.com .

ADVERTORIAL

Making the move to IP – what’s stopping you?

he video surveillance market is continuing to grow due to increasing demands for more usable intelligent technology; giving your customers, more freedom and confidence in any situation. With Axis solutions the move to open systems empowers a much more productive and cost-effective means of surveillance than ever before. Because IP is network-based, our cameras can integrate to applications on the network, giving your customers more options to view, store and analyze live video at multiple locations. IP technology makes it easier than ever for you to install and maintain surveillance because you can fine-tune the cameras – from focus and field-of-view (FOV) to other parameters like resolution and frames per second. We know your time is valuable and now it’s easier than ever to perform diagnostics and firmware updates remotely. You can even suggest cameras with SD cards for primary backup

storage and embed analytics in the cameras for motion detection, cross line detection, people counting and queue monitoring, and the list goes on – giving them more possibilities to analyze operations and improve overall efficiency.

Did we mention the superior image quality? Above all, your customers want a clear image to not only know what is happening in real time, but also to have usable video in case an incident occurs. With IP cameras you can count on only the best high-quality video images, making it easier for them to identify a specific incident. Long gone are the days of grainy analog video. With the many functions and capabilities IP offers, surveillance possibilities seem endless – making it easier for you to secure increased business. So, what are you waiting for? Start leveraging the benefits of IP.

Visit www.axis.com to learn more. @Axis_CA

@SecurityEd • March 2015 23

TACTICAL TRAINING

How to optimize educational opportunities without wasting work hours By Linda Johnson 24 SP&T News • www.sptnews.ca

echnologies, businesses and homes are all getting smarter at an amazing pace. As they do, they demand that we get smarter, too. Training today is an essential — and continual — requirement for integrators and dealers. Outside educational classes aim to teach relevant content through effective methods. But training costs time and money, and the decision to send employees to these seminars and workshops can be a difficult one. “It’s the million-dollar question,” says Roger Miller. “There’s no bad training; every opportunity we get for training, we look at it and ana-

lyze it.” The challenge is understanding the value.” Miller, president of Dartmouth, N.S.-based Northeastern Protection Service, says he always considers the benefits of the training versus the cost of the fee and of taking an employee off the road. “It becomes costly, even for a $200 or $300 training program, when you look at losing revenue for a day, falling behind in your workload. And at the end of the day, you’re training a technician who may leave you one month, six months, two years down the road and take that training with them.” On the other hand, saying, “I don’t want to train someone: they might leave” is too narrow a way to look at the issue. “Of course, we have to train our people. We’ve got to stay current on the latest trends. But we really have to closely assess what training is it? And what is the value it brings to us?” says Miller. At Halifax, N.S.-based Graybar Canada, integrator training is often sales-based, says Brian Donovan, national market manager, technology and security solutions. Material covers how a product can properly be sold to fit the integrator’s requirements and how they would position it in the field. Participants also receive hands-on technical training on how to deploy the product. Last year, he adds, they tried a new approach, combining hands-on and web-based training. The event brought together four manufacturers, each offering a different part (including application) of the overall solution. “They each had something unique to offer to encompass the whole solution for what the customer would need. So out of those four manufacturers, the integrator would have every tool to give them a complete solution with really no holes,” he says. Training sessions, generally held at one of Graybar’s 30 facilities across the country, attract 100 to 120 participants, Donovan says. Most training focuses on surveillance, access control, intrusion and home automation systems. In recent years, training has shifted towards a greater emphasis on technologies offering real-time access. “Manufacturers are looking to provide real-time access to people, whether they’re at work, away on vacation or at home away from their business. People want 24/7 control of their systems; you’re always connected,” he says. In the last few years, too, he adds, Graybar has taken its training events to smaller communities. “That was a change for us,” he says. “At one time, we tended to focus on larger city centres, to do a largerbase training. But now, we like that class that’s six to 10 people. It’s small, it’s intimate, and we can get a lot of information to them. They don’t have to travel, it keeps their expenses down and allows them to keep up-to-date.” Some trainers have specialized, Donovan says, becoming certified trainers for manufacturers, taking the training to smaller cities. “It’s a travelling show. They can pick up their demo kit and travel to the city where they need to be to offer these courses,” he says. Tri-Ed hosts thousands of attendees at its training sessions in video and access control. The company’s “IP Learning Labs” provide training on new technology, specifically IP and HD video, often in partner-

“ e’ve tried to give all our dealers a good experience the first time, so they’ll revisit it and continue to sell it.” — Paul Swan, Tri-Ed Canada ship with manufacturers, says Paul Swan, vice-president of sales and marketing at Tri-Ed Canada. Courses have changed not so much in subject matter as in teaching method, he adds. While manufacturers’ training tends to be theory-based, Tri-Ed decided to move towards a more practical approach. Courses now are mostly hands-on. “In our seminars, they put a small system together, go in and program the software, understand what a network switch is. So they experience the install from start to finish,” he says. Some dealers, he says, find it difficult taking the first step with new technology. These events provide an “IP 101.” “We found within the IP space,” he says, “that a lot of these guys would try a camera or a system and didn’t have a good experience with it, and they didn’t go back to it. So we’ve tried to give all our dealers a good experience the first time, so they’ll revisit it and continue to sell it.” Swan says the hands-on training is extremely beneficial and no other training available matches it. Feedback is excellent. “They love it. They walk away with great detail and confidence to go to that next level.” At the end of most seminars, he notes, they distribute questionnaires for attendees to comment. “We want to make sure the next time is a better experience and that they’re getting a huge benefit out of it.” Rob Aarnes, president of ADI North America, says thousands of dealers annually attend the training events offered by the Melville, N.Y.-based distributor. One series alone, the “ADI Expo,” drew more than 1,800 dealers. Online training webinars have been popular, too, with some having up to 100 participants. Courses cover intrusion, IP video surveillance, video management software, biometrics, access control, networking, home automation, residential AV, commercial AV, video signage and business management. “We try to offer courses that cover the overall technology, rather than the vendor or product-specific courses. We want to make sure the courses resonate with our dealers,” he says. In some cases, he adds, ADI provides customized training to help companies win projects. “That’s really the name of the game, when it comes to training integrators. It’s not just a pricing game; you have to be impressive in your ability to understand the technology and sell your service.” Their most popular, and most attended, training are hands-on workshops, Aarnes says. Also popular are events that provide dealers and integrators with one-on-one time with ADI’s manufacturing and supplier partners. “They like the fact that we bring all those people together in one spot. It’s something they don’t get an opportunity to do on a regular basis,” he says. Aarnes says their training events get exceptional

“It’s the million-dollar question. Every opportunity we get for training, we look at it and analyze it.” — Roger Miller, Northeastern Protection Service

response, largely, he thinks, because they provide participants with the training they need not only to capture more business within their core competencies but also to move into unfamiliar adjacent spaces. Aarnes says they add new content as technologies emerge in the market. Much attention has shifted, for example, to home automation, IP and Z-Wave technologies. “Those three areas continue to evolve the fastest, and we want to make sure we’ve got the most up-to-date training in those segments,” he says. As an integrator, Miller says, product training is often essential. They participate in training several times a year, bringing someone into their office or sending one or two employees to a session run by a distributor or manufacturer. Currently, they are trying to arrange for a rep of an electronic lock manufacturer to visit their offices and conduct training with staff. “That’s much better because we can control the duration. We can do it in our training room at a time conducive for us to maximize efficiency,” he says. “One of the problems with the training from the distributors is it’s often done on a Monday to Friday, 8-to-4 timeframe, which is our peak time for servicing our customers.” Ho Kim, president and CEO of Victoria B.C.based CAMACC Systems, says the company’s clientele base consists primarily of national accounts with multiple sites. Because consistency of installation in customer facilities across the country is a priority and because they rely on many “preferred” subcontractors, they have developed an extensive in-house training system. Still, they do send some employees out for training — one to five employees a year, he estimates. For example, as a dealer for Hirsch Indentiv access control products, CAMACC has sent employees for Hirsch certification training. “Access control is one of those things that’s probably more suited to a classroom situation, for employees to gain greater understanding and knowledge,” he says. CAMACC also sends technicians to training sessions because, Kim says, he believes personal development is crucial to an organization. Thus, they not only promote, but expect, employees to seek additional training to advance their skills. “I want every employee to develop within my organization. If you don’t push that as part of your culture, if you don’t offer that, then you’re going to find technicians will start to stagnate within their position, productivity levels drop and you start to see a higher attrition rate,” he says. Donovan says the feedback they get is very good. Like Tri-Ed, Graybar tries continually to adapt training to people’s needs. After each session, account managers contact attendees to collect opinions. “You always want to tailor your training to make sure your next offering exceeds the previous,” he says. “We want to know what attendees want to learn in future sessions.” inda ohnson is a freelance writer based in Toronto.

@SecurityEd • March 2015 25

Harnessing ar ess g

information

Meaningful access to vast quantities of data can transform physical security operations By Joe Leung

hether it is private enterprises or public institutions, children or journalists, locales from cafés to government offices, the exposure to ever-increasing levels and varieties of security threats are mind-numbing. In the face of these omnipresent risks, physical security professionals are under tremendous pressure to plan better, respond faster and act smarter while minimizing unwarranted alerts, unnecessary disruptions and unneeded investments. The stakes have never been higher, with the pressure to be more prepared as security risk continues rising in a rapidly changing environment shaped by the IoT (Internet of Things), urban population growth, widespread social media usage, emerging geopolitical issues, unrelenting socioeconomic challenges, growing criminality and the ease of transportation.

The limitations of traditional security approaches Traditional physical security infrastructures and predominately labour-intensive approaches are reaching their breaking points under the weight of overwhelming

26 SP&T News • www.sptnews.ca

volume and variety of intelligence data from ever-proliferating sources such as video, social media, broadcast, sensors, audio, transactions and email. In April 2014, a 16-year-old runaway successfully breached San Jose Airport’s security and gained entry onto a plane, which eventually took off with the illegal passenger on board. According to a news article from the San Jose Mercury News, San Jose Airport’s spokesperson Rosemary Barnes said that cameras did not capture the perimeter breach, but that there is surveillance footage of “an unidentified person walking on the airport ramp and approaching” the plane. Local ABC News reported that airport officials acknowledged that there was video footage of a person lurking around the Hawaiian Airlines jetliner early Easter morning, but they did not see the video until after the teen had reached Hawaii. How was the teenage boy not noticed? While many might wonder why there was surveillance but no intervention, the critical issue exposed here is quite common with many surveillance systems today, whether those involve video analytics, social media and call recording monitoring, or even sweeping huge big data sets for key information. According to the National Center for Biotechnology Information, at the U.S. National Library of Medicine, the average attention span of a human being, defined as the amount of concentrated time on a task without becoming distracted, has dropped from 12 seconds in the year 2000 to eight seconds in 2013. In a world where 24x7 protection is critical and expanding coverage is common, human limits are being put to the test, especially in surveillance operations. But in today’s risk-laden world, can we afford to take chances? Is there a path to a

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system where security operators can escape from the nightmare of having to choose between disastrous oversight and costly false alarms? Whether an operator is trying to preempt or respond to a threat, the decision on what action to take and the timing of such an action could have monumental consequences.

Using all your information in real time To get ahead of the security management challenge requires an approach that improves the quality and speed of decisions with better and more complete intelligence. For example, when a person is attempting to enter a secure area, a series of steps may be necessary for an effective risk assessment: • Use a facial recognition tool to analyze the image captured by security cameras and verify it against a staff database. • If the person is verified as a staff member, entry is granted. If not, video footage of the person loitering around the property perimeter may indicate a potential threat. • The image can be used to check against other databases to ascertain identity and uncover potential criminal records. • If a criminal record is confirmed, the threat level goes up, but not to the point where the person should be denied entry — it may still be a legitimate visit. • The image and identity can be used to check and see if there are other threatening indicators expressed in social media and communications such as email. • If valid indicators are detected, the threat level may reach a threshold by which entry is denied and other security responses may be triggered. Each step addresses a piece of the risk puzzle. While the process can stop at any point, it is obvious that with each additional step, the accuracy of risk assessment goes up and the probability of an inappropriate response goes down.

Making sense of your information So, where do we start? Well, the good news is that there is an abundance of data available for leverage. Existing physical security infrastructure is laden with CCTVs and sensors, making this information a rich and critical source. There are also numerous databases that can be used to compare information (e.g. Terrorist Watchlists and law enforcement databases) to identify security risks. And many systems allow integration with existing corporate systems, such as HR databases, email repositories and social media feeds. To the detriment of a security program, these data are, in most cases, captured, stored, and rarely looked at except for post-incident investigations. But why can’t these data be used in real time to mitigate risks and/or to facilitate effective responses? What about actively integrating security systems with other data from databases, email or social media? With a more comprehensive approach, would it be possible to unlock that coveted security picture depicting risks holistically, and derive actionable intelligence by tapping into all these sources? With a plethora of big data technologies in the market to address your physical security needs, it is paramount to consider the following factors in your evaluation process.

Data silos While the value of leveraging different data sources in completing the risk puzzle is indisputable, there could be significant barriers to bringing all these data

28 SP&T News • www.sptnews.ca

together. In general, not only are the data scattered across the organization, they are of different formats and managed by different groups. For this reason, you’ll need to know if the technology has out-of-thebox connectors to access various types of data where it resides, without requiring data relocation. Or, does it require extensive consulting and customization work that increases the cost and prolongs your time to benefits?

“Traditional physical security infrastructures and predominately labour-intensive approaches are reaching their breaking points.” Analytics capabilities The key data types you can expect to monitor and analyze are video, text, audio, sensor and structured data in databases. • For video data, the ability to detect and analyze objects and events, faces, demographics, and vehicle types and licence plates should be the essential functions. Event detection activity is identified from within a scene using a tripwire, zone detection and suspicious movement. Objects are identified and tracked with a detector continuously monitoring an area to identify suspicious objects that are not part of the “normal” scene. It should also be able to “learn” a scene and recognize existing objects for asset protection. Face recognition identifies a face in real time from CCTV video feeds, and can perform one-to-one biometric verification or one-to-many identification for the closest match from a database. The technology should allow automatic enrollment, enabling new use cases like detecting loitering or repeat visitors. Once the images have been captured, you should be able to perform demographic analysis to determine age, sex, ethnicity, facial expression and clothing, which will further enrich the intelligence from the video images. • For text data from email, documents and social media, etc., a linguistically agnostic and probabilistic approach to text analytics is essential in light of the “free” form expressions often found in social media. What you are looking for are statistically relevant concepts, trends, patterns, and relationships. Instead of relying on grammar and linguistic rules, you need the capability to integrate new information with a growing body of indexed content to refine and retrain the analysis engine. As new vocabulary and terms are introduced, or their meaning changes, they need to be automatically updated in the system. This learning ability should include developing an understanding of what may be of interest to users, by dynamically monitoring the content they consume and contribute, and then delivering relevant content as it is added to the system. • For audio data, you need to have the capability to perform speech-to-text processing, so your text analytics can perform more in-depth analysis. Also, a key capability should include the detection of a number of speakers, speaker’s gender, language and sentiment. Audio signature functions can identify the nature of the sound such as

a gun shot, glass breaking, alarms, shouting, etc. • For sensor and database data, it is critical to establish easy connections to these sources and perform timely analytics to uncover trends, patterns and relationships in conjunction with other data sources.

Data fusion Data fusion is the critical functionality for putting the puzzle together. While single incidents by themselves may not signal a high threat level, any relationship that exists among these incidents may tell a different story. Data fusion is the ability to extract potential relationships, connecting seemingly disparate events, and deliver the coveted picture of truth. For example, a car passing through an airport terminal may not be much of a threat. However, if the following events occur, data fusion can connect the “dots” and issue an alert: • Scene analysis detects the same car passing through the terminal multiple times in a short timeframe. • Licence plate and vehicle make/model recognition detects that the licence plate does not match the vehicle make and model. • Audio recognition detects a glass breaking noise at a parking lot near the terminal.

Scalability As the need to increase protection continues, can the technology scale out easily to cover, for instance, an increase in CCTVs or data source/volume? Is the technology proven in large scale implementations under taxing conditions such as military combat situations?

Automation With analytics delivering valuable actionable insights to drive effective responses, it is important to make sure that workflow rules can be easily incorporated and that the critical workflow leading to action can be optimized and automated so you don’t miss a beat in addressing the threat.

Integration with third-party vendors There are many industry leading technologies that complement big data analytics. For instance, PSIM (Physical Security Information Management) and VMS (Video Management System) are just two examples that can add value. Be sure to find out how the technologies can work together and develop a clear understanding of the ease of integration or lack thereof. These may be a lot to consider and they are certainly not something you can deploy overnight; however, not taking action is not an option either. The best way to approach security management challenges is to lay out a roadmap that can take care of your immediate issues as you establish the foundation for, and a path towards, a safer environment secured by a more productive infrastructure. Big data may be stretching our comfort zone, but as one of the greatest and most admired leaders of modern times, Winston Churchill, who triumphed against all odds, once said, “Sometimes doing your best is not good enough. Sometimes you must do what is required.” Getting the holistic intelligence to drive smarter decisions might just be what is required in this increasingly dangerous world. oe eung is product mar eting manager for H Enterprise www.hp.com .

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Innovative Solutions

Dispatch dilemmas New technology and bylaw enforcement are helping to mitigate false alarms, yet in real terms it remains a costly and time-consuming problem

CLIENT GENETEC

TITLE EVOLVE AD PUBLICATION SP&T MAGAZINE

PUBLICATION DATE MARCH 2015

By Vawn Himmelsbach

EDITION —

ome Canadian police forces are considering whether to stop sending officers to residential alarm calls, citing the high rate of false LINEATION alarms. 300 DPI INKS The Toronto police, for example, say just 300 of CMYK 20,000 private alarm calls in 2012 were legitimate. DELIVERY EMAIL But, according to others in the alarm industry, there’s CONTACT PIERRE CHAPDELAINE more to these numbers than meets the eye. PIERRE@ AGENCECODE.COM “In reality, the industry has won the battle against false alarms,” says Jean-Francois Champagne, executive director with the Canadian Security Association (CANASA). “The number of false FORMAT PDF HI-RES

DIMENSIONS 9.625IN X 13.25IN

alarms per system per year is at the lowest level it’s ever been.” Twenty years ago, there were three false alarms per system per year. Today, for residential alarms, the rate is around 0.2 per cent, he says, and their call for service is one every five years. “In fact, 90 per cent

“The ma ority of issues are with consumers who do things that are wrong.” — Stan Martin, SIAC

of all residential users will not have a false alarm in a given year.” Part of the reason has to do with changes in technology. The industry has also adopted standards, such as CP-O1 from the Security Industry Association, which has guided manufacturers toward building security systems that are much better at detecting false alarms. There are also tactics that will further reduce the number of false alarms at a municipal level. A registration program can help a municipality figure out if false alarms have increased or decreased: So if police responded to 2,200 false alarms last year and 2,000 false alarms the year before, but the number of registered alarm systems has doubled, the rate has actually declined. CANASA also advises the use of enhanced call verification (ECV), which it claims reduces 60 per cent of false dispatches. So why is there a perception that false alarms are

@SecurityEd • March 2015 31

at an all-time high? “Police services in Canada are stretched for resources and money,” says Champagne. “They’re struggling to balance their budgets and seeking ways to do that.” Charging monitoring stations or alarm companies for false alarms is an easy target, he says, rather than charging property owners who are abusers of the system. “We recognized early on that the majority of issues are with consumers who do things that are wrong,” says Stan Martin, executive director of the Security Industry Alarm Coalition (SIAC) formed by CANASA and three U.S.-based associations. “They forget they have pets or animals [that trigger the motion detector] … or their kid comes home from college and forgets how to turn off the alarm.” Creating bylaws could push people toward complying with laws that help reduce false alarms. And, “you’ve got to suspend service for repeat offenders,” says Champagne. “We’re down 70 to 80 per cent of where we were 10 years ago with alarm dispatches,” says Martin. “We suggest registration, [and] we recommend very few free responses — one or two maximum. In some areas where they’re very aggressive there are no free responses.” Where there’s a bylaw in place, 85 per cent of citizens will not use even one free dispatch in a given year, he says, so it helps to target chronic abusers. CANASA also recently launched an alarm database for its members, providing details on most Canadian municipalities’ false alarm policies.

“Alarm companies haven’t had to absorb the full cost of doing business, which is the human resources.” — Christian Leuprecht, Royal Military College and Queen’s University From the police perspective, “With the increase [in] alarm systems being installed, the more alarm dispatches and false alarms,” says Gerry Miller, supervisor of the Alarm Program Unit with Peel Regional Police, in Ontario, adding that false alarms are costly and a drain on police resources. Peel Regional Police rolled out a cost recovery program in July 2014 where the monitoring station is billed $160 per false alarm, commencing on the suspension of a premise (due to false alarm dispatches). “By continuing our suspension program and with the addition of the billing to the monitoring stations for false alarms, the alarm owner and the monitoring stations will together be accountable for false dispatches,” says Miller. The goal is to reduce false alarm dispatches to officers, she says, which will reduce the cost of officers attending unnecessary alarm calls. The small cost recovery fee will assist with the cost of attending alarm calls. Though the program is still fairly new, “we have already seen a substantial decrease in the number of false alarms attended,” says Miller. Police forces across the country are looking to

32 SP&T News • www.sptnews.ca

bring down their number of call volumes, says Christian Leuprecht, a political science professor with the Royal Military College and Queen’s University, who has studied policing costs. Most of the larger forces have made an effort to reduce calls for service; some are driven by financial reasons, while others are looking to modernize police services — delivering services that are not only more cost-effective but also deliver better outcomes. “When [police] say they’re not going to respond to these types of alarm calls, [they’re] still responding to critical industrial alarms, but they’re not responding to house alarms because over 99 per cent of these are false alarms,” says Leuprecht. “We’re doing nothing to improve outcomes if we have people respond to home alarms because it only contributes to the diversion of precious resources,” he adds. “These are highly paid, highly trained professionals. Their attention gets distracted. It’s essentially subsidizing cheap security.” This can be addressed by simply not responding, or by finding some sort of alternative service delivery, such as sending out civilians rather than officers to investigate. There’s also talk of moving toward an industrial model where, instead of having local police respond, the customer pays a fee for service depending on the level of response they want. “Effectively it’s been a manipulated market because [the alarm companies] haven’t had to absorb the full cost of doing business, which is the human resources. I think what’s going to result from this is a tiered response,” says Leuprecht. Police services, for example, could run it as a revenue-generating business where paid duty police do nothing but respond to calls. But if it’s outsourced to, say, private security firms, that brings up a whole new crop of issues. If private security comes across a burglar, what do they do? Can they make an arrest but not carry a weapon? “It does raise questions about licensing, conduct, professionalism,” says Leuprecht. But in some parts of the U.S. and U.K. that’s already happening, and they’ve become quite good at it, he adds. Some consumers — mostly corporate entities — are willing to pay the price of dispatching. That’s why Champagne says suspension of service is an important component of reducing the rate of false alarms.

“A very large number of false dispatches are to the same repeat location,” he says. “Each false dispatch is a reduction of revenue — this is social revenue.” Many security professionals are advocating the move to a more foolproof method and getting alarms verified through either ECV or video verification. “The introduction of video for some is the answer to all, but we know very well what we see in the movies is not what in reality is happening,” says Martin. While there’s a monetary threshold to entry, there are other issues as well. “We want to have guidelines and standards so we don’t oversell [video] to the public or to the police,” he says. “It could be causing more problems.” While he doesn’t want to discourage the use of video, it does bring up issues of privacy and identification. A model is emerging where consumers are provided with video footage and information to determine if they need someone dispatched. And the best person to view that video is the consumer because a monitoring station could be seeing the neighbour picking up a package rather than a burglar. “You still have to make a phone call,” says Martin. “If you see him grabbing TVs or tearing the place apart, that’s obvious, but it’s not always that obvious.” While some security professionals claim we might move to a model where there’s no need for monitoring stations, Champagne points to the issue of 911 pocket dials, which is wreaking havoc with emergency response. “Monitoring stations filter a ton of false alarms,” he says. Video is an additional tool for the customer, but he doesn’t foresee it having a major shift in the industry over the coming year. awn Himmelsbach is a freelance writer based in Toronto.

Alarm advancements • One of the biggest problems with alarm systems of yesteryear was not giving customers enough of a delay — say, 15 seconds, instead of a minute. But 15 seconds allows no margin of error, so 30 to 4 seconds is usually the default minimum on alarm systems nowadays. • In the past, a customer might leave the house and realize they forgot the car eys rather than turn off the alarm upon re-entry, they try to beat the alarm. Most of the time, they don’t. Nowadays, alarms go into a “delay period,” where they make an audible noise before the alarm is generated. • Automatic restart allows customers to come bac in the same door they ust went out and will automatically give them another 60 seconds. • The proliferation of smartphones has dramatically reduced false alarms. ith twocall verification, monitoring stations can call the homeowner on his or her cell, instead of trying to reach them at home when they’re probably not home .

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Integrating access control and

video surveillance systems Managing expectations and avoiding common mistakes are key to optimizing integration By Mitchell Kane

he evolution of standards developed by organizations such as ONVIF and the Physical Security Interoperability Alliance (PSIA) has led to promises of increased interoperability between video surveillance and access control systems. However, the integration of these two critical components remains, for the most part, something that has to be customized for each individual project. In addition, while both video and access control management systems typically deliver the same basic type of functionality, their architectures and hierarchies as to where and how information is routed can vary significantly depending on the customer. For example, does the end user want all of the alarms generated by the video management system to be managed by the access control/alarm management system, or should they reside strictly in the VMS? The challenge for systems integrators is to find a balance between the needs and wants of their clients while helping them understand the limitations of their technology solutions.

Managing customer expectations Anyone who has been around the security industry for any length of time is familiar with what many people refer to as the “CSI Effect,” in which end users have unrealistic expectations about what they can accomplish with the latest and greatest technology. The role of systems integrators, in many ways, is to go beyond the technology installation itself, and act as a trusted advisor to their end user clients to help temper these types of expectations. This level of honesty not only builds goodwill between the two parties but also fosters a relationship that could extend well beyond a single project. Perhaps one of the most common obstacles facing systems integrators today is being able to perform all of the necessary upgrades on video and access systems at a customer site each time a manufacturer releases a new software version or desired product feature with

34 SP&T News • www.sptnews.ca

minimal site disruption. Once you complete integration, integrators are bound to provide ongoing support, and performing tasks such as regression testing can be somewhat of a challenge. In some cases, vendors will roll out a feature that interferes with a user interface or complicates how an access control platform is tied into a video system and vice versa. To be a systems integrator that’s known for dependability and customer support, you have to be prepared to have a lifetime commitment to your customized installations. Traditionally, the overwhelming majority of requests have come from end users who already have an access control system in place and want to tie it into a new or existing video platform. Oftentimes, endusers who want these integrations can’t describe, from a functional standpoint or to what degree, how they want those platforms integrated. Increasingly, end users want the ability to add a forensic element to access control transactions. Aside from the audit trail functionality provided by most access systems, end users are turning to video to aid them in real time, as well as in post-event analysis. The ability to see who may have been hovering around a door 30 seconds before an unauthorized entry or being able to run a report of when and where a credential has been used with accompanying video footage of each incident can be invaluable assets.

Avoiding common pitfalls One common misstep is failing to properly synchronize the date and time in the interfaced systems. For example, imagine a transit agency in a metropolitan area has cameras focused on turnstiles, through which hundreds of people walk within a 30-second timeframe. If the transaction history is off by as little as one second when security personnel are reviewing the video, the person of interest they are seeking will not be associated with the transaction. If access and video systems are not synced to a common reference time source, collected data can become completely useless. Another item that may be overlooked is maintaining the network security of the cameras and access panels. In many cases, those policies are not adhered

to and default manufacturer passwords are left in place, leaving cameras and other devices open and vulnerable to online threats.

VMS rises to the forefront There is no denying the prominent role that VMS solutions now play in the systems integration process. When it comes to access control, there are usually a finite number of doors that need to be secured. But with cameras, the possibilities are nearly limitless. There is a tremendous need for video in every vertical market. Although some may have expected the advent of physical security information management (PSIM) software to have a much broader impact on the industry by now, the fact is that many of these platforms’ actual capabilities are oversold. As a result, they still remain a small portion of the overall market when it comes to systems integration.

Take advantage of educational opportunities Considering customer expectations, integrators need to take advantage of the myriad educational opportunities and certification classes presented to them on a regular basis. Systems integrators can attend onsite training classes to help them understand what a system can and cannot do. When an end user makes a request, they can subsequently take that knowledge and be able to explain what can realistically be achieved. At the end of the day, an integrator has to work within the capabilities and limitations of the technology platforms they have been tasked with integrating. While some requests may seem logical, the reality is they may not all be feasible. End users often want a magic button that can accomplish everything on their wish list and integrators need to interpret the needs of their clients and be able to deliver a system that works as it was intended while paving the way for future scalability and advancements. itchell ane is the general manager of anderbilt Industries www.vanderbiltindustries.com .

ready, set... go! mobile standard certified compact discreet design performance driven

technology on the move... Samsung delivers the best in mobile surveillance technology. Our 360° and flat dome IP megapixel cameras capture HD images in both tight spaces and wide open areas. Plus our award winning ultra-compact mobile NVR features a fast 64 Mbps throughput to quickly download video from up to eight megapixel cameras, as well as GPS data recording support, a panic box with two-way audio, and Smart Viewer software for remote access. Get ready, set and go with Samsung.

SRM-872 8CH MOBILE NVR

SNF-7010VM

SNV-6012M

360°AND 2MP COMPACT MOBILE CAMERAS

1.877.213.1222 • samsung-security.com

Product Previews

CCT

720-degree camera IC Real Tech

HD video decoder LILIN Americas

The VD022 HD four-channel IP video decoder with Virtual Matrix functionality is a monitoring solution for displaying live video from up to four IP cameras without a PC or NVR. The VD022 decodes full 1080P video at up to 30FPS at a maximum resolution of 1920 x 1080 on one HD monitor or in standard resolution in Quad-View. An automated installation wizard speeds up commissioning by quickly identifying and storing camera IP addresses in a database while importing a preview thumbnail of each channel.

ALLIE (formerly called IC720) is a 720-degree video monitoring camera. ALLIE is a dual-lens camera that gets placed on a countertop (or mounted to the ceiling) and easily connects to the Wi-Fi network. With an immersive field-of-view that’s 360-degrees horizontally and 360-degrees vertically, the camera — in conjunction with its integrated, proprietary software App — delivers an unprecedented remote-monitoring experience wherein the user can panoramically scan from floor-to-ceiling and completely around the camera itself — even zoom and freeze images — all in a smooth, unrestricted fashion without any blind spots or distortion.

www.icrealtech.com

PTZ dome cameras

Toshiba Surveillance & IP Video Products Equipped with a 360-degree rotation function, 256 pre-set pattern tours, and an 18x optical zoom lens, the Toshiba IKS-WP806 (indoor) and IKS-WP816R (outdoor-ready) PTZ dome cameras are suited to environments that require situational awareness in large spaces plus the ability to zoom-in on subjects of interest with high precision. Both cameras also feature digital wide dynamic range to cope with high contrast and changing light conditions.

www.lilin.us

www.toshibasecurity.com

HDZ pan tilt zoom cameras

Honeywell Security Group

The “Easy IP” range brings together a complete solution of cameras, NVRs and VMS focused on easy installation, viewing and Wi-Fi connection. “Easy IP” allows users to monitor their home or business on their PC, tablet or smartphone through a simple interface. Wi-Fi camera connection is easy, without IP address forwarding. Automatic Network Reconnection (ANR) enables on-board storage supported cameras, like the DS2CD2942F, to create temporary recordings automatically and upload the stored video when the connection recovers.

The newest analogue HDZ PTZ camera offers image quality and features comparable to the line’s IP cameras, including indoor/outdoor zoom and 360-degree capabilities. Suitable for mid-range to high-end facilities across a range of industries, the HDZ Series cameras provide up to 1080p resolution, 360-degree continuous rotation function and a zoom lens for sharp clarity.

www.hikvision.com

www.honeywellvideo.com

IP surveillance range Hikvision

SOLUTION

BUILDING SECURITY

Integrated lighting, camera housing kit Raytec

The VARIO Lighthouse Kit (VLK) is a new extension to the family of VARIO illuminators. It provides a fully integrated lighting and camera housing solution as a high performance, all-in-one alternative to cameras with integrated LEDs. VLK combines VARIO LED illuminators, available in Infra-Red, White-Light or Hybrid, along with the facility for up to two IP or analogue cameras of the user’s choice (not supplied) into one fully integrated, pre-wired and cable managed housing. The all-in-one solution is easy to mount and install and provides dedicated LED lighting.

www.rayteccctv.com INCREASE SITUATIONAL AWARENESS

IP VIDEO INTERCOM

Rugged IP camera Moxa

Secure your premises and provide instant voice, video and access with our new line of IP Video Intercoms.

This full HD 1080p (1920 x 1080) IP zoom camera is engineered to withstand -40° to 167°F temperature range without a cooling fan. Offering long-term durability and reduced maintenance costs, the new Moxa VPort 56-2MP camera is tailored for mission critical applications, indoors and outdoors. The VPort 56-2MP can be transformed into an IP positioning system with PTZ capability and two-way audio using an optional built-in fiber interface and PT scanner accessory. The fiber port extends network distances up to 87 miles, providing a viable solution for remote applications. With 3D Digital-Noise Reduction built in and 10x optical zoom/16x digital zoom, the camera brings extra clarity and precision to unique applications.

Vingtor-Stentofon offers a variety of IP audio systems and solutions to fit your large or small facility requirements. See us at ISC West April 15-17 Sands Expo - Las Vegas Booth 14115

www.moxa.com

36 SP&T News • www.sptnews.ca Zenitel_SPT_March.indd 1

2015-02-27 1:55 PM

Product Previews

CCT Analogue recorder Digital Watchdog

The VMAX960H CORE analogue recorder is an advanced H.264 embedded digital video recorder that records real-time at 960H Resolution. This DVR offers the image quality of the VMAX960H at an affordable cost for small and midsize applications. 960H resolution offers 960 Horizontal Pixel lines in each line of resolution. The 960H resolution is 34 per cent better than D1 resolution. Combined with DW’s 960H and Star-Light MPATM Camera Series, the VMAX960H CORE provides a high resolution surveillance system using existing infrastructure and technology. The DVR includes features such as quick setup and help menu, DDNS, and DVR health monitoring.

Intelligent video recorders BCDVideo

SMARTcontrol Management Software (SMS) is an evolution in health monitoring for both BCDVideo’s video recorder and access control server platforms. SMS is a comprehensive program which serves as a mission-control centre inside the product. Its key feature is that it sends alerts based upon criteria pre-set by the system administrator. This new level of Enterprise Intelligent Video Recorders will deliver advanced system analytics, as well as regulate and provide incident notification regarding; power usage, CPU usage, memory usage, hard drive utilization, and more.

www.digital-watchdog.com

Body worn camera system Ameta International

DH-MPT300 is a four-inch touch screen mobile handheld terminal with video and audio recording, GPS tracking, identity recognition and walkie-talkie functions. With the add-on camera design, covert or other forms of cameras can be employed. The MPT300 features embedded Wi-Fi and 4G (optional) mobile access and is operated with an intelligent software/ platform support GPS live monitoring, allowing live video/audio remote access and the alarm signal to transmit from mobile locations to a control centre. The Multifunction Docking Station allows the user to sync important data to a desired computer via RJ45 connection while the internal battery is being recharged.

www.bcdvideo.com

Automated licence plate recognition cameras Genetec

IP-based automatic licence plate recognition (ALPR) cameras, the AutoVu Sharp and AutoVu SharpX enable the concurrent detection of licence plates from a greater variety of models, capturing licence plates from different states or countries on the same system. Customers can also benefit from characteristic analytics, and the ability to deploy up to four high-resolution ALPR cameras on a vehicle, for near-360° capture. The Sharp and SharpX go beyond ALPR to offer advanced vehicle characteristic and behavioural analytics, and can analyze a scanned vehicle to identify its make and the licence plate state or country of origin.

www.eyeonet.com

www.genetec.com

LEADING PROVIDER OF DEALER FINANCING MAJOR BANK AND SECUREX FINANCIAL ESTABLISH MULTI-MILLION DOLLAR FUND FOR ALARM COMPANY FINANCING March 1, 2015 – Calgary, Alberta – Securex Financial Corp (Securex), has established a fund for the purpose of providing capital to alarm dealers.

PoE Input

PoE Output

The World’s First Network Camera with Built-in PoE Extender Making Camera Installation Easy Like Never Before VIVOTEK is pleased to launch a revolutionary series of network cameras

100m

with embedded PoE extenders, IB8367-R, IB8367-RT and IB8338-HR. The uniquely-designed PoE extender embedded within the three camera models allows for both PoE input and output as well as direct connection with other PoE network cameras without an additional power source,

Input

Output

Input

Output

“Securex was instrumental in providing the financing to allow me to buyout my partner. Their program allowed me to retain my independence and grow my business without having to sell accounts into a national competitor’s dealer program.”

“I required capital to grow my account base and fund some of our larger video installations. Securex’s funding program allowed me to do this. Securex has also assisted me with financing for the acquisition of a local dealer.”

Ray Abbas, Owner Supreme Security, Calgary, AB

Garry Posthumus, Owner Hometech Security, Edmonton, AB

Input

thereby facilitating long-distance surveillance system implementation in factory areas, parking lots, crossroads, and outdoor sidewalks.

IB8367-R / IB8367-RT

“Securex allowed me and my partner to monetize the value of our business in order to establish our retirement fund while retaining the business and the ongoing customer relationships.” Doug Henderson, Owner, Henderson Security, Ottawa, ON

IB8338-HR

• 1080p resolution @ 30fps

• 1-Megapixel resolution @ 30fps

• IR illuminators for up to 30 meter

• IP66 rated weatherproof

• Supreme Night Visibility

• WDR Pro (110dB)

• Smart Stream / Smart IR / 3DNR

• 3DNR / Smart IR

• Remote focus (IB-8367-RT)

• SD/SDHC/SDXC card slot

Contact: Leonard Sudermann, President and CEO,

Securex Financial Corp.

Office: 403 299-2299 • Email: len@securex.ca

• SD/SDHC/SDXC card slot VIVOTEK USA INC. 2050 Ringwood Ave. San Jose, CA 9513 |T: 408-883-8686| F: 408-773-8298| E: salesusa@vivotek.com | www.vivotek.com

38 SP&T News • www.sptnews.ca Vivotek_SPT_March.indd 1

2015-02-27 11:32 AM Securex_SPT_March.indd 1

2015-03-04 2:15 PM

Product Previews

The latest in security technology Smoke detector protection STI

The STI Steel Web Stopper helps protect mini smoke detectors. The guard is designed to protect against vandalism as well as accidental damage. The product features 9-gauge steel wire with a white corrosion resistant polyester coating (also available in stainless steel) and is designed for flush mounted smoke detectors. The cages are backed by a three year guarantee against breakage in normal use. Installation is simple with anchors and screws provided. To provide even greater protection against vandalism, tamper resistant hardware is available.

Long range access control Farpointe Data

Users of Farpointe’s new WRR-22 and WRR-44 433 MHz receivers can use either two-button or four-button transmitters to open two or four different doors from ranges up to 200 feet (61 m). Each button outputs transmitter data over separate Wiegand outputs yet the receiver installs just like a Farpointe Pyramid Series proximity reader for easy integration with popular proximity or contactless smart card access control systems. Ranger WRR22 and WRR-44 receivers are a solution for long range access control applications such as gates and vehicle barriers and moving aircraft in and out of secure hangars.

www.sti-usa.com

Remote locking capabilities Kwikset

Kevo Plus extends the Kevo platform by enabling remote access capabilities and enhanced features to Kwikset’s Bluetooth smart lock, Kevo. Kevo Plus establishes a direct, online connectivity to Kevo, letting users lock and unlock their door with their smartphone. Kevo Plus features include: remote locking and unlocking; unlimited anytime and scheduled eKeys; and real-time activity monitoring. Upon upgrading their Kevo account to Kevo Plus, users will receive a free Bluetooth-enabled gateway that enables real time updates and remote functionality.

www.farpointedata.com SC_2015-ad-calendar-half.pdf

www.kwikset.com 3

2/12/15

Intercom system Aiphone

The IX Series is a network-based, all-in-one communication and security control system. Features include video identification, emergency call queuing, ONVIF video streaming, and paging. The system can remotely unlock doors or broadcast information quickly to multiple stations using either the standard master station or the new IX Series mobile device application. The IX Series allows buildings, parking facilities, and large campuses to reduce costs and improve staff efficiency by controlling security needs from a central location.

www.aiphone.com

4:46 PM

CANASA Presents

2015

CMY

Security Canada East Sheraton Laval Laval, Quebec April 22, 2015

Security Canada Alberta River Cree Resort & Casino Edmonton, Alberta May 13, 2015

Mark your calendars

Security Canada Ottawa Ottawa Conference and Event Centre Ottawa, Ontario June 3, 2015

Security Canada West

River Rock Casino Resort Richmond, British Columbia June 17, 2015

Security Canada Atlantic Holiday Inn Harbourview Halifax, Nova Scotia September 15, 2015

Security Canada Central Toronto Congress Centre Toronto, Ontario October 21 - 22, 2015

Visit www.securitycanadaexpo.com 40 SP&T News • www.sptnews.ca Canasa_SPT_March.indd 1

2015-02-26 2:43 PM

“Putting a new face on an old friend”

CML Security

is the new name of Consolidated Monitoring Ltd. “Trusted & Dedicated to protecting lives & property”

BUYING OR SELLING ACCOUNTS? VALUING YOUR BUSINESS? Welcome: Independent Alarm Companies 3rd Party Monitoring Station Remote Internet Database Access Monitoring via IP, Cellular & Landline ULC Listed Station Video Monitoring Solutions

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CONTACT VICTOR HARDING 416.925.7474 victor@hardingsecurity.ca

UNLOCKING OPPORTUNITIES IN THE SECURITY INDUSTRY

2014-01-17 2:17 PM Harding_SPT_Feb.indd 1

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