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Security Products and Technology News

sptnews.ca Serving Installers, Dealers and Integrators Across Canada

V.21 I.3 APRIL 2017

SPT_SpecoCover_March.indd 1

2017-02-21 CSAA adopts new name

Industry association picks new brand that reflects todayâ€™s monitoring trends p.10

Q&A with CANASAâ€™s new executive director J. David Ritter outlines some of his major goals for the development of the Canadian Security Association p.14

What we can learn from the big banks The financial industry is a model of how the Cloud can improve data-based communication p.16

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SHARING SURVEILLANCE Collaborating on video can address some serious security issues, but there are technical, privacy and chain of custody concerns to consider first

p. 24

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Contents April 2017

www.sptnews.ca

Cover Story 18 Learning to share

Municipailities are discovering new and improved ways to encourage private businesses to share surveillance footage that could ultimately help to prosecute crime

By Renée Francoeur

Features

Departments 4 Editor’s Letter 6 Line Card

• Campus group aims to simplify security • GardaWorld standardizes on IDIS • CSAA completes transition to The Monitoring Association

14 Q&A

J. David Ritter, executive director, CANASA

26 Archive

Brand new day

Columns 16 Banking on the Cloud

The security industry can learn from the way financial institutions are using virtual space for important transactions

11 CANASA Update

Social media: Keeping up with the Joneses By J. David Ritter

12 Lessons Learned

Stand alone versus open market By Victor Harding

By Stephen Joseph

visit www.sptnews.ca/video Please visit our video library for interviews, product information, thought leadership and regular updates from trade shows across North America.

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EDITOR’S LETTER

By Neil Sutton Your Partner in Securing Canada

The value of video How the Cloud is changing the equation

Security Products & Technology News is published 8 times in 2017 by Annex Business Media. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and/or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry.

Group Publisher, Paul Grossinger pgrossinger@annexweb.com

haring video surveillance outside an organization is not something to be considered lightly. Whether it’s provided to police as part of an investigation, communicated to a partner organization, or even shared internally between remote offices, there are I’s dotted and T’s crossed. Video can tax both bandwidth and storage; while file size isn’t quite the impediment it used to be, it is still a technical hurdle in many cases. Obviously, higher resolution video and clearer images are a major boon to any investigation, but the bigger the file, the bigger the challenge. There are also the chain of custody considerations, should the video be required for a police matter and ultimately a court case. Then there are the privacy concerns and video retention issues, which may be further complicated by increasing the pool of people who are actually able to access footage. Our cover story aims to be a play book for sharing video — or at least a solid reference guide to the play books of others who have found a way to make it all work. It also touches on another subject that continues to be a sensitive one for security professionals — the role of Cloud-based infrastructure. There are some who will continue to argue that the only safe place to store video (or any sensitive information) is on premises and locked down in both a physical and virtual sense. In a way, it is difficult to refute this. After all, a building with two doors theoretically requires twice as much security. The relationship between number of access points and secu-

rity measures may not be a strictly arithmetic one, but they tend to move in the same direction. When information is shared over a network (or between networks), the issue becomes even more complex. But a counter to the “on prem” argument is simply this: agility. If you cannot share information on a timely basis, you may have inadvertently decreased its value. The role of security may be to protect, but it is also to enable. I perfectly understand the hesitation to embrace an information culture that is continually discovering new ways in which it can be compromised, but to not participate is to miss out on the potentially huge upside that Cloud-based infrastructure offers. Our second major feature story this month illustrates this concept with a close examination of how the banking industry relies on the Cloud to support financial transactions. I don’t want to boil this down to “if it’s good enough for them, it’s good enough for us,” but it’s getting to the point where if you’re not embracing the Cloud, you’re falling behind. There has been a great deal said in recent months and years about the commoditization of video systems, and while the head end may, in some cases, be getting cheaper, the infrastructure that supports it is becoming valuable. Taking any of that granted, or simply ignoring aspects of it, would, in my view, be a mistake.

“The counter to the ‘on prem’ argument is agility.”

Publisher, Peter Young pyoung@annexweb.com National Account Manager, Jennifer Dyer jdyer@annexweb.com Editor, Neil Sutton nsutton@annexweb.com Assistant Editor, Renée Francoeur rfrancoeur@annexweb.com Art Director, Graham Jeffrey gjeffrey@annexweb.com Account Coordinator,Trish Ramsay tramsay@annexweb.com Circulation Manager, Barb Adelt badelt@annexbizmedia.com COO, Ted Markle tmarkle@annexweb.com President & CEO, Mike Fredericks

EDITORIAL ADVISORY BOARD Carlo Di Leo, Spotter Security Colin Doe, Veridin Systems Canada Anna Duplicki, Lanvac Travis Firth, Tyco Security Products Mike Jagger, Provident Security Carl Jorgensen, Titan Products Group Bob Moore, Axis Communications Tom Richards, Lionsafe Security Paul Swan, Tri-Ed Distribution Josh Weidman, Medeco

Head Office: 222 Edward Street Aurora, Ont. L4G 1W6 Canada T: 905-727-0077 F: 905-727-0017 PUBLICATION MAIL AGREEMENT #40065710 Printed in Canada ISSN 1482-3217

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Campus group aims to simplify security

hree security vendors are spearheading an initiative designed to address ongoing security and safety issues

at education institutions and campuses across North America. The Campus Security Coalition was founded earlier this

year by Arteco, Oncam and SANS Technology. The aim of the group, says Steve Birkmeier, vice-president, Arteco, is to address the

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growing technical challenges of installing security equipment on campus as well as better understand the threats faced by K-12 and post-secondary institutions. “The goal of the organization is really to facilitate an open dialogue between technology providers, school administrators and law enforcement,” says Birkmeier. The group hopes to grow its ranks, inviting end users, administrators, consultants and architects to join the organization. Technology providers are also encouraged to participate and a sponsorship program allows for branded recognition. The coalition will also offer a grant program. Based on applications, one educational institution will be selected to receive a security solution including cameras, VMS, analytics software and storage. The submission process will remain open until May 15 and the selected recipient will be notified in June (details are available on the group’s website: www.campussecuritycoalition.com). One of the major goals of the organization is to foster understanding between interested parties, says Jumbi Edulbehram, regional president, Americas, Oncam. “We felt that there wasn’t really a forum where people could come together to really talk about current and pressing issues and how to address them,” he says. Edulbehram says Oncam has conducted a series of its own educational events (called “Oncampus”) during which he recognized the need for additional support, particularly for underfunded or struggling institutions. “There’s a whole bunch of smaller, even public, universities, and K-12s, school districts that don’t necessarily either have the expertise or can even afford to go out and get it,” he says. — Neil Sutton

GardaWorld standardizes on IDIS

ometimes a relationship with a vendor can begin in unexpected ways. GardaWorld, for example, discovered they were already working with South Korean technology provider IDIS without even knowing it. Montreal-based GardaWorld acquired G4S’s Cash Solutions (Canada) Ltd. business for approximately $110 million in 2013. The deal increased GardaWorld’s number of locations from nine to 47 across Canada.

across GardaWorld’s various locations including some recognizable national names. GardaWorld also comprises about 250 locations in the U.S. — a mix of armoured transportation and cash vault services. The privately held company has completed numerous other recent acquisitions (in excess of 30,

says Côté), resulting in a large mix of different security equipment. While its agreement with IDIS is non-exclusive, the company plans to install IDIS equipment on an ongoing basis, replacing old or failing technology it has acquired or that has reached end-of-life. “As we go along, we will change that to IDIS as our standard for

cameras and DVRs,” he explains. The company is using a mix of analogue and IP equipment from IDIS, as well as its VMS software. There are currently more than 800 IDIS recorders and cameras installed at GardaWorld locations with additional installs coming this year. — Neil Sutton

Guy Côté, GardaWorld

As part of the deal, they also inherited equipment, including DVRs that were branded with the G4S logo. When they investigated further and opened the cases, they discovered the DVRs were manufactured by IDIS. At the time, IDIS was not a well recognized brand in North America, since it primarily OEMed equipment for other companies. Since then, IDIS has established a branded presence here. “Three years ago, they were only in South Korea,” says Guy Côté, vice-president and chief security officer for GardaWorld. “We discovered their product. For us, they were really good, really reliable. When they moved into North America two years ago, we were able to connect with them and [form] a partnership.” Utilizing distributor Simcona as a partner, GardaWorld has moved forward with IDIS DVRs and cameras as standard equipment for its cash handling business. A variety of integrators are managing the installs

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Boise Airport, a hub for Idaho and the Pacific Northwest, looked to replace its existing multi-vendor security infrastructure and eventually settled on a single solution. “As we analyzed our needs and evaluated various technologies, it quickly became clear that a unified/condensed security system was the direction we wanted to go,” says Sarah Demory, Boise Airport Deputy Director, Operations and Security. The airport ultimately deployed Genetec Security Center, which combines access control, surveillance, licence plate recognition and other third-party applications. Idaho VAR CompuNet helped the airport install the system to manage cameras, access control points and analytics software. “The entire installation process for us was smooth and uneventful,” adds Demory.

Calendar Integrated locks for Penn State Pennsylvania State University has deployed a new video and access control solution for eight of its Commonwealth campuses, including its residence halls. The university has invested in new systems including a Software House C•CURE 9000 security and event management system, iSTAR door controllers, Stanley Wi-Q wireless locks, Illustra mini-dome cameras, a victor video management system and VideoEdge NVRs. The C•CURE system comprises a unified access control platform that can communicate with the Stanley locks. “Our goal at Penn State was to transition to a single platform which builds a foundation whereby the whole university will eventually be under one system,” said Tracy Walker, Assistant Director of Commonwealth Campuses Housing and Food Services. Siemens served as the project integrator.

Middle East mall security linked

Majid Al Futtaim, a Dubai-based holding company that operates shopping malls and retail locations in the Middle East and North Africa, has deployed a multisite surveillance solution. With an operation that spans countries, including some sites that operate more than 1,000 cameras, the company sought to address its surveillance infrastructure. Majid Al Futtaim selected a security solution that incorporates Milestone’s XProtect Corporate VMS, Axis cameras, a Pivot3 hyper converged server infrastructure and an iCetana live monitoring system. The solution can be managed from a single management interface located in the UAE, allowing mall operations to coordinate efforts across multiple sites. Information can also be accessed using mobile clients. As a result of the new infrastructure, operational costs related to hardware, servers and cameras have been reduced from 23 per cent to seven per cent.

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• FLIR Systems has announced Andrew Teich, president, CEO, plans to retire. Teich will continue to serve until a successor is appointed. • Honeywell has appointed Michael Flink president of its global security and fire business in Honeywell Home and Building Technologies. Rob Aarnes will take over Flink’s

SP&T News • www.sptnews.ca

Scott Young

Carol Wheeler

role as president of ADI. • GardaWorld announced the promotion of Scott Young to senior director, business development, English Canada. • Carol Wheeler, director of engineering and operations, Code Blue, will receive a Women in Manufacturing STEP (Science, Technology, Engineering and Production)

Tom Barnes

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Ahead Award from The Manufacturing Institute. • Tom Barnes has been appointed business development manager, Canada, for Boon Edam. Barnes joined Boon Edam in July 2016. • Colin Bodbyl has been promoted to chief technology officer at UCIT Online Security.

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he Central Station Alarm Association officially changed its name to The Monitoring Association (TMA) in March. TMA president Pam Petrow said in a letter to members that “our new name reflects our renewed commitment to our mission: to advance the professional monitoring industry through education, advocacy and public safety relationships. It also emphasizes our long range goals to grow the association beyond our traditional services to embrace the opportunities of our changing industry.” Executive director Jay Hauhn

added that while the organization’s focus and core business remains “monitoring life safety events,” surveys conducted by the TMA demonstrate that many of its members monitor “non-emergency but meaningful events” such as medical devices and access control equipment. “Our new name allows room for the association to encompass all the areas our members are beginning to monitor and any into which they may move in the future.” The new name was originally selected in June 2016 at the General Membership Meeting in Ft. Worth, Tex. The CSAA name has stood since 1989. The organization was previously known as the Central Station Electrical Protection Association.

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CANASA UPDATE

By J. David Ritter, CANASA

Social media: Keeping up with the Joneses Executing a social strategy requires careful assessment and a thorough knowledge of your audience

op a social mission statement. Have you searched ANASA staff and I have been explorfor your competitor’s social media account(s)? ing tools and strategies to help memPlanning entails assessments and a strategy. bers approach social media. Assessments often include deterIdeally, we are mining who you are intending to looking for a professionally recreach online. This stage stresses ognized method that can be cusyou can have better results if you tomized to suit diverse businesses target a more narrowly defined and their unique needs. demographic. Be as specific as The Forrester Social Marketpossible. This is especially useful ing Playbook stood out among when promoting posts on Facethe social strategies we reviewed. book. Here, you can “boost” your This resource is an accessible posts and “create” your audience starting point that, importantly, by entering demographic details can be tailored to start or improve like age range and region. any business’s social presence in The acting stage entails first only four foundational stages: J. David Ritter, CANASA deciding which platforms best discover, plan, act and optimize. suit your needs. Facebook, InstaAccording to Forrester, you gram, and Pinterest are popular social platforms. need to begin by asking and answering questions It is also important to make note of who is inabout your company, brand, and/or product. Idevested in seeing you succeed online (i.e. your inally, this stage requires a time of reflection to unternal and external stakeholders). How can their cover a vision, identify competitors, and to devel-

strengths be used to benefit your social content? The last part of the playbook discusses the optimize stage. Here, you are required to create benchmarks to evaluate your success and modify your approach accordingly. You are encouraged to monitor your “community” responses. This can be through the number of followers you have or by recording how many people were engaged with a post. Now, Business Facebook and Business Instagram accounts automatically collect this information (referred to as “insights”). This stage is also a reminder to use social media to listen for feedback. The Forrester Social Marketing Playbook is but one resource to help you develop a social media presence. Each provides tools that may or may not suit your needs. Finding the right approach and applying it to your business, however, is absolutely necessary. J. David Ritter is the executive director of CANASA (www.canasa.org).

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@SecurityEd • April 2017 11 Untitled-6 1

2017-03-17 10:38 AM

LESSONS LEARNED

By Victor Harding

Stand alone versus open market Knowing the different methodologies for valuing a business can change how you view your own

ost owners don’t know very much about the various methods of valuing companies, which is completely understandable because the methods are a profession in itself.

“A thorough valuation should look at more than one method to get a truly accurate picture.” There are several common methods used to value companies. A thorough valuation should look at more than one method to get a truly accurate picture. I would list the common methods as follows:

Asset valuation This is used mainly when a business is being wound up. It is very seldom used with going concerns.

Market comparison This is always useful as a secondary method but never great as the primary method of valuation because it is hard to find two companies the same.

Discounted cash flow This is the most common method used for larger companies but it has its issues. It is complicated to do. It is not clear what discount rate to use. For example, what about that large residual value attached to the company from the cash flow more than five years out?

Multiple of Recurring Monthly Revenue (RMR) This method is used mainly for what I call recurring revenue where the major source of value is the RMR. A multiple of RMR is

12 SP&T News • www.sptnews.ca

just a shortened form of discounted cash flow.

Multiple of average “normalized” earnings or EBITDA This is the most common method for valuing most small and medium-sized companies where RMR is not the major source of value. I use this method almost always to value integration, fire and guard companies. Calculating average normalized earnings, deciding what multiple to use of earnings and whether to use earnings or EBITDA is an article in itself. If you are looking for a proper valuation on your company and are not sure which method to use, it is best to hire someone who knows the security industry to do it for you. But there is an even more basic, over-riding concept in business valuation theory that often is overlooked even by business valuators. This is the concept of “Stand Alone” versus “Open Market” Values for your business. They can be dramatically different. Here I am drawing on what I have learned from Ian Campbell in his book “50 Hurdles.” Ian is a foremost authority in Canada on valuing companies. A good example to illustrate the difference between a Stand Alone versus Open Market valuation of your business would be where one partner wants or has to buy the other one out and there is no explicit shareholder agreement laying out how the valuation should be done. A Stand Alone value is the result of a valuation process where the business will operate pretty much the same before a partner has been bought out as after. The business has same asset base, same overhead and cost structure and usually the same management both before and

after the shareholder buy-out. In the Stand Alone situation, the business is specifically not offered for sale on the open market. An Open Market valuation results from the situation where the business is offered for sale on the open market and a “strategic” (as opposed to financial) buyer values the company based on their conviction that they can get cost reductions or synergies out of the business after. Accordingly, there is often incremental value attached to the business because of the potential synergies. As a result, Open Market valuations are most often higher than Stand Alone values. How does all of this apply to us in the security industry? If you are a partner in your business and don’t have a very explicit shareholder’s agreement that lays out exactly how the company is to be valued and one partner wants to buy out another, then it is likely that you should be valuing your company on a Stand Alone basis. Everything is going to stay much the same with the business after the buyout. There are no great synergies to be realized. Accordingly, the valuation you end up with should likely be lower than if you placed your company on the open market. This makes sense it you look at, for example, a medium-sized alarm company with 5,000 accounts. An Open Market valuation of this company from a strategic buyer, like ADT, will likely reflect some

of the cost reductions or synergies that ADT can get when buying this account base. ADT will likely not need all the company’s clerical or customer service staff nor will it likely cost the same amount to monitor the 5,000 accounts in the ADT station. This is why the larger consolidators like ADT can and do pay multiples that on the surface seem high — like 36-38 X RMR for 5,000 accounts. They will get synergies after the transaction is done. It is worth noting that we have become so accustomed to tossing around these higher multiples for alarm companies (i.e. 34-40 X) that we sometimes forget that these multiples reflect Open Market values where synergies can be had. On the other hand, one partner buying out another with that same 5,000 account company will not likely want to pay 36-38 X because the business is not going to realize any real synergies. How much of a difference there will be between a standalone and open market valuation is hard to say. You won’t know for sure unless you put the business up for sale, but in my experience it is likely to be large enough to push the partners to put the company on the open market rather than just sell to each other. Victor Harding is the principal of Harding Security Services (victor@ hardingsecurity.ca).

QA &

rior to joining CANASA in February, J. David Ritter was president and CEO of the Canadian Jewellers Association. He is also the former publisher of SP&T News and has worked with previous owner CLB Media as executive vice-president. (SP&T News and other CLB Media assets were acquired by Annex Business Media in 2010.) SP&T recently conducted an email interview with Ritter to discuss his approach to association management and plans for CANASA in his new leadership role. SP&T News: What do you think should be the role of an industry association? JDR: I believe the role of any association is to ensure its members are provided with the tools and support they need to run their businesses more effectively and profitably, and to act as an advocate for the entire industry when dealing with government and industry issues that could have an adverse effect on the livelihood of the membership. SP&T: How familiar are you with the professional security industry? JDR: My position as executive vice-president for CLB Media, provided me with the opportunity to interact and develop a working relationship with several key stakeholders through attending CANASA trade shows, board meetings and other industry events. Presently, I will rely on the CANASA staff, my board and the media to further educate me on the inner workings of the security industry in Canada. SP&T: What are some of your immediate plans for the organization? JDR: I have already reached out

14 SP&T News • www.sptnews.ca

J. David Ritter, executive

director, CANASA By Neil Sutton

to several: police, fire, building and international associations and media companies to develop enhanced strategic relationships with them to provide our members with new educational offerings, benefits and cost-saving tools to assist them in their day-to-day operations. All these contacts will help us develop a stronger alliance and share our best practices, allowing the association to run more efficiently, both from a time and cost perspective. Further, these collaborations may also provide opportunities for joint ventures and access to research material and surveys that help in the development of new educational programs for our members. SP&T: Are there any long-range goals CANASA should be working towards? JDR: Growing membership, value and CANASA’s brand awareness; using and embracing new technology and offering enhanced communication to members through social media, in-person meetings and events; ensuring we continue to have a strong value proposition that reflects the changing dynamics of our members and the Canadian security industry; look at other security disciplines, such as cyber-security; and reach out to consumers through the increased use of social media to educate them on the benefits of dealing with a respected CANASA member. SP&T: What do you feel are the organization’s current strengths and weaknesses? JDR: CANASA is celebrating its 40th anniversary in 2017 and that in itself is a major strength, as many associations do not survive their first five years or have become irrelevant and can no longer provide any substantial benefits to their membership base. We have a knowledgeable staff, a dedicated

and committed board, and volunteer industry stakeholders who provide us with the guidance and tools to be successful. If I were to cite a weakness, it would be the shrinking of the marketplace through acquisition, mergers and businesses closing their doors for good. We need to reach out to other industry associations that have some connection to the security industry and partner with them to sustain and grow our further participation and commitment to the Canadian security industry. SP&T: Have you identified any areas for improvement? JDR: There are always areas to improve any association. We must continue to reach out to our members and ask what we can do to provide them with new educational offerings, cost-saving benefits and government advocacy. We must try to anticipate issues that could cause our members and the industry adverse harm. We must continue to be fiscally responsible to ensure the faith and support of our members. SP&T: Are there any initiatives or projects that you pursued at the CJA (or in previous roles) that would be a good fit for CANASA? JDR: During my tenure at the Canadian Jewellers Association, we expanded our educational offerings to our members through the upgrading of several of our course modules that better reflected the current market trends and conditions. We partnered with the Retail Council of Canada to launch a new retail management course and we partnered with over 20 international jewellery associations to work towards the development of a website that would serve as a portal for all educational programs offered by various members’ jewellery organizations (The Jewelers

Educational Foundation). These kinds of initiatives could also be instituted by CANASA to upgrade our current Alarm Technician Course (ATC) program and to work with other security associations to form a working alliance with the goal of developing a portal to guide professionals and students to the best educational sources and course offerings. We also developed new programs for our members with several new affinity partners that assisted our members, resulting in savings on shipping and travel costs. Also, we established a webbased financing program that our members could provide to their customers. I am currently in discussions with these and other affinity partners that will assist our CANASA members in their dayto-day operations. I am confident that these new programs will attract new members to CANASA. SP&T: What advice have you received thus far from CANASA members and professionals working in the Canadian security community? JDR: I have had the opportunity to meet with many of our members and potential new members over the past several weeks while attending CANASA council and official industry meetings. The main theme of advice from members and other professionals working in the Canadian security industry was continuing to reach out to members across the country and engage them in conversations on how CANASA can help them with educating their staff with the current issues facing our industry. They also suggest the need for establishing strong relationships with municipal, provincial and federal governments and to continue to work with other associations such as police, fire and safety, to better serve our members.

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BANKING ON THE CLOUD How financial institutions have led the way in Cloud-based infrastructure and what that means for the rest of us By Stephen Joseph

ll financial institutions, no matter their size, have one thing in common: they all use services that reside in the Cloud. The Cloud makes it possible for banks to use complex financial networks to operate locally, nationally and even globally for their customers. It is one of the reasons why you can walk up to any ATM in the world and complete a transaction, even though it isn’t your home institution. As a matter of fact, financial institutions have been relying on vast worldwide networks for decades to safely and efficiently process millions of transactions a day. The economic and operational advantages of going digital — from centralizing storage to authorizing real-time access from anywhere to improving institution-wide data diagnostics and analysis — make

16 SP&T News • www.sptnews.ca

a strong case for adding Cloud-based physical security services to the mix.

Understanding the Cloud Despite their familiarity with the safety of Cloudbased services used by their financial institutions, corporate security managers seem very hesitant when it comes to considering the Cloud model for their physical security solutions. A majority of that reluctance stems from not understanding how physical security solutions would work in the Cloud and how that would benefit their operation. To make a business case for Cloud-based physical security solutions, one first needs to clarify what kind of Cloud is being referenced. The three most prevalent Clouds in use today are public, private, and hybrid. Public Cloud computing is what enables such common activities such as email and web surfing. Organizations such as Microsoft, Amazon, Rackspace, Google, Yahoo and many others have filled co-location centres around the world with hardware and equipment that anyone can use just by logging onto the Internet. There is also a form of public Clouds known as “software as a service” or SaaS. These public Cloud providers like Salesforce.com offer access to single or limited application sets that are available to users over

the Internet. Private Cloud computing delivers similar advantages to public Cloud, including scalability and self-service, but through a proprietary server environment. Unlike public Clouds, which deliver services to multiple organizations, a private Cloud is dedicated to a single organization. Hybrid Cloud computing is basically a combination of both public and private Cloud. It uses a mix of on-premises (private Cloud) and third-party (public Cloud) services and orchestrates communication between the two platforms. The institution’s current infrastructure and its electronic data security policies will ultimately dictate the most appropriate Cloud computing model for the organization.

Evaluating the potential benefits While the fiscal advantages of migrating the institution’s physical security solution to the Cloud are certainly compelling, they only represent a fraction of the benefits that corporate security managers can achieve by changing their operating model to include Cloud-based services. Here are several more reasons to consider the transition: 1. Optimize the security processes you already support. Moving to the Cloud lets you lower your existing investment in physical security

Figure 1

hardware, software, and facilities, while still complying with laws and regulatory pressures. Become more agile. With the physical security solution residing in the Cloud, IT can react much faster and more effectively to changes in the business. Optimize future data centre investments. Moving video surveillance storage to a Cloud solution frees up storage in existing data centre servers. In addition, using advanced technologies like Zipstream will improve the offloading of video from local DVR/NVR storage to the Cloud, which can have a significant ROI by reducing bandwidth consumption. Acquire new skills. Cloud-based computing skills are essential in today’s business operations so it is important that your employees acquire the knowledge to keep pace with current technology tools. Streamline upgrades. While there are costs associated with migrating to the Cloud, the long-term advantages are that it is easier to streamline upgrades and improved features across the organization simultaneously.

Beyond the growing list of benefits, corporate security managers are going to want to know things like: Subscription costs: Do these change as their security operation grows? Elasticity: Can the application shrink and grow as their security needs change? Going forward, will a Cloud-based physical security solution reduce on site security costs for new facilities? Capital investment: What capital costs will they be able to avoid? A Cloud-based physical security solution can virtually eliminate costly traditional servers and DVRs. Compliance risks: The risks and costs associated with compliance and non-compliance are of mission-critical concern in a highly regulated industry like finance.

Getting the most out of video analytics The real value in any physical security solution is the data it generates and the insights the organization can glean from it. With the savings in capital investment from a Cloud-based solution, corporate security managers can afford to integrate more sophisticated video analytics into their systems to gain additional business intelligence. For instance, they can: • Combine video, audio and location data with acoustic signature analysis to detect and iden-

tify sounds like gunshots, breaking glass and vehicle impact in order to provide security staff with better situational awareness. • Use camera-embedded and server-based retail activity mapping and path analysis to measure foot traffic patterns and improve customer service. • Integrate camera-embedded and full-featured edge processing of vehicle licence plate data for more immediate forensic evidence. • Apply camera-embedded and Cloud-based analytics with predictive and prescriptive intelligence for visually verifying events to reduce costly false alarms. • Add camera-embedded facial recognition at personnel entry turnstiles and biometric access locations to visually confirm identities.

Making security data actionable To some corporate security managers, crunching “big data” from security systems into meaningful, actionable information might seem like a pipe dream. The sheer volume of devices collecting information and the massive amounts of unstructured data being captured appear too overwhelming to mine. But changing that mindset is imperative if they want to extract the full potential value of that data. Once managers acknowledge that all security data has potential value, the conversation can move from settling for legacy processes to adopting more progressive data-driven methods. The first step might be to simply “store first, ask questions later.” After collecting the raw data, security managers can then use security data science (a process drawn from the fields of statistics, machine learning, data mining and predictive analysis) to ask the right questions that will elicit valuable intelligence from the assembled material. But once all this security data has been ingested and processed, the next obvious questions are bound to be: Where will it go? And who will use it? This brings the discussion to the “Internet of Security Things,” a subset of the Internet of Things. The Internet of Security Things is composed of producers, analysis, storage and consumers of all things related or leveraged by security data (see Figure 1). While all the data produced by “Security Things” like network cameras, access control devices and perimeter sensors might not be yet be actionable, it will be once the data undergoes forensic-predictive-prescriptive analysis. Forensic analysis provides security evidence. Predictive analysis projects future outcomes based on the success of previous actions. And prescriptive analysis determines the best course of action, given the security intelligence currently available.

Creating an ecosystem Video data analysis is certainly useful from a security perspective, but it’s important to note that there is far more potential value outside the strict realm of security. As the variety of software and tools to treat data continue to expand, the data will eventually become the building blocks for creating a smarter environment, based on a complete security data ecosystem. In this scenario, financial institutions would be able to leverage the data to: • Save energy. By analyzing video and audio sensor data the organization could determine occupancy and pedestrian flow and allocate network resource accordingly on the fly. • Reduce investigation time. Video search analytics could be used to locate objects more quickly, or at least identify when and where they were last seen. • Synthesize multi-location surveillance coverage. By comparing video events across locations, persons and objects of interest could be detected and tracked system wide. • Reduce data storage costs. Eliminate multiple DVRs by streaming video sources like IP cameras directly to centralized storage. • Protect important assets. Use multiple video sources to perform system-wide tracking of the institution’s most important assets. • Improve traffic flow. Use video analytics to optimize parking usage, alleviate congestion and improve safety by detecting speeders and wrong-way drivers.

Adopting a proven operating model The bottom line is that whether you realize it or not, Cloud-based solutions are being used every day in the financial space. The real question is this: If you trust the Cloud to handle your daily banking transactions, why not consider Cloudbased solutions for physical security as well? Cloud-based solutions and services have been proven over time to be very secure and provide a growing number of advantages that can be shared across departments. Improved ROI and enhanced business insight through sophisticated data analysis are just a few of the potential benefits. It just makes good business sense for corporate security officers to adopt a Cloud model for their physical security solutions so that their entire organization can reap the benefits of this new operating model. Stephen Joseph is the Axis Communications business development manager for the banking and finance sector in North America (www.axis.com).

@SecurityEd • April 2017 17

LEARNING TO

Technical advancements and private sector buy-in are helping video surveillance registry programs to gain traction, but privacy implications remain a concern By Renée Francoeur

urrey, B.C. has set its sights on shaking up CCTV. The municipality, as part of its new public safety strategy, launched Project IRIS (Integrated Resources for Investigations and Safety), a camera registry, this past October. The project records the locations of cameras owned by businesses and residents in the community who wish to volunteer that information. One of the pillars of the initiative is crime prevention and reduction, says Terry Waterhouse, Surrey’s director of public safety strategies. “When we started looking at what are the logical initiatives, we looked at the utilization of both existing video resources and the feasibility of leveraging video either citizens or businesses have as well,” he says. Surrey was already monitoring more than 400 cameras for traffic management at its traffic management centre in City Hall but, as part of the new safety strategy, also established a remote traffic management centre in its Operating Command Centre (OCC), a police dispatch centre manned by civilians. “With this remote centre, staff in the OCC can now let members know if a camera was at a crime scene and if it has any footage that might aid in an investigation. If they believe it does,

18 SP&T News • www.sptnews.ca

then [police] make a request for it,” Waterhouse says. It has significantly reduced the time it takes for that information to be used by police, he adds, noting that before the remote centre, there was always a delay in responding to requests. Project IRIS was the next step for even greater efficiency. “We looked at a number of video camera registries in Canadian and American cities and then we reviewed privacy legislation for B.C. to determine if what those other jurisdictions did would be feasible here,” Waterhouse explains. Turns out, it was. One example the team analyzed was the SafeCam program in Philadelphia, which Waterhouse describes as similar to Project IRIS, with

the exception that it is run directly by the police department and provides financial incentives to businesses every year for being a part of the registry. Waterhouse says with the municipality running the registry, it keeps the police at “arm’s length.” “With our strict and appropriate privacy legislation in B.C., keeping that arm’s length is important and it doesn’t create any challenges for us,” he adds. “It also frees up the police from doing the bureaucratic and technical work in setting up a registry so they can focus on the investigative work.” After the consultations, the next step for Surrey was building a database, followed by a formal privacy impact assessment, which was forwarded

Photo courtesy City of Calgary.

to the provincial Privacy Commissioner’s Office for review. “The database is on a protected server and is only accessed by a limited number of staff. I don’t even have access. The team that built it doesn’t even have access,” Waterhouse says. “You can sign up through an app or the website and that information goes into the secure database.” A very select group of OCC staff can let police know, via a request, if a registered camera is situated near a specific location and who owns it. The police take it from there and can contact the camera owners. “It’s essentially an electronic version of going door-to-door after an incident occurs for CCTV,” Waterhouse says. The municipality is now in the process of reaching out to businesses directly through the Chamber of Commerce and similar pathways to spread the word about Project IRIS and the wider benefits for the community. Surrey says it has also been conversing with security businesses, installers and integrators during the rollout of Project IRIS. “We haven’t partnered with any of them at this point but that’s not to say we won’t once we do the review of the initial rollout of the project,” Waterhouse says. “We might seek partners to leverage more businesses to take part.” As with anything about video surveillance, privacy issues have been voiced about Project

A CCTV sign in front of Calgary’s city hall alerts the public of video surveillance.

IRIS and the municipality has done its best to address them from the get-go. “People do ask about the privacy issues and we let them know that signing up is voluntary and then allowing use of any footage an individual might collect is voluntary as well. They can be in the registry and not share anything,” Waterhouse notes. “Sometimes people think we’re

linking their video resources directly into our monitoring and surveillance network and we let them know that’s not our intention or interest. We cannot monitor their footage at all.” Overall, the registry has triggered some valuable conversation about privacy and collaborative surveillance, he adds. “It’s a real behaviour change to put your cam-

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2017-03-20 11:14 AM

Photo courtesy City of Calgary.

A camera keeps watch over a Calgary building. Old City Hall is reflected in one of its windows.

They don’t have the proper tools, plus there are complications with storing all this data and added costs there — it’s all slowing down the rate of which cases are being cleared. “You can’t just put everything in a cardboard box anymore,” adds Kevin Clark, global communications manager for Genetec. Genetec launched its new Clearance solution this fall — a case management system that “allows police officers, investigators and security managers to gather digital evidence from a variety of sources (such as Genetec Security Center and other video management systems, bodyworn devices, in-car systems and cellphone footage from bystanders and witnesses), and store, manage, review and share it from within a single application.” With Cloud-based Clearance, all data is stored online and encrypted, and can be shared between investigators or requested by third parties without needing to physically ship or deliver the recordings. As the application is not licensed per seat, access can be shared with as many users as needed, without incurring any additional fees, Kanavaros explains.

Live video units connected to police

Video surveillance is always a sensitive topic, says Don von Hollen, team lead, business innovation and support for the City of Calgary’s corporate era in a registry because, whether it’s businesses security department. or residences, if you have CCTV assets, you’ve Calgary has a little over 1,100 cameras, acdone the ‘go it alone’ thing and many haven’t cording to von Hollen, and the city has its own thought about the broader implications,” Waterprocedures in place for how they share with law house says. enforcement. “One of the things we’ve learned is that this “They’re required to provide us with their registry has also really got people to review their file number and only at that time will we release own policies about their own cameras and how the video,” von Hollen says. long they’re monitored, how There is little advanced long footage and data is technology used, as the stored and things like footage is then burned that. So we’re seeing a to a disk and manbehaviour change.” ually picked up by In the future, Waterpolice. house says the city will “But when it look at how to make it comes to the shareasier for small businessing of information es to utilize CCTV reand the public sources and will continsafety network, ue to monitor the traffic Photo courtesy Genetec there is a unique cameras for road safety piece and that is the and assisting the flow of traffic. ability for Calgary Police to see live video from “Having those camera assets rigorously the public safety network if they need to at their linked into our technology is something we’ll real-time operation centre.” continue to review and expand as traffic gets This also applies to Calgary Emergency heavier,” he notes. Management Agency (CEMA) as well as the Calgary fire departments. A cardboard box won’t cut it “So in the 2013 flood, the emergency operIP security solutions provider Genetec says it ations centre had access to all of our public safehad noticed a trend in cases where clients were ty network cameras as well as our mobile trailer managing multiple types of video, such as that units,” von Hollen notes. from dash cams. The corporate security department boasts “There’s been a huge increase in the amount four of these standalone units, which do not need of digital evidence police have and the way the a connection to the power grid as they are solar police departments are managing this right now or propane powered and connected to LTE netis with old, out-dated software,” says Pota Kanaworks to send video remotely back to the video varos, product marketing manager at Genetec.

20 SP&T News • www.sptnews.ca

management system. “These units are deployed upon request from first responders in a number of different situations, such as The Calgary Stampede parade where there can be anywhere from 80,000 to 100,000 people watching,” von Hollen says. “They assist police and emergency staff by showing what’s happening in real-time.” The city is also currently working on creating information sharing agreements for private entities. “For example, Alberta Health Services is a lessee in some of our facilities and we’ve been asked in the past to share video with them because of their own internal investigations and, because we did not yet have information sharing agreements in place, we could not share the information.” A registry has been talked about a number of times, von Hollen says, but is not currently on the table for the municipality to steward. Similarly, Toronto Community Housing (TCH) — which expects to have over 8,200 cameras installed in its communities by the end of 2018, as it upgrades all its current analogue cameras to high-resolution digital ones — still shares its video footage via a manual process. “Our Community Safety Unit extracts footage locally and delivers this to the law enforcement agency. The police complete a request form for disclosure for law enforcement purposes pursuant to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA),” explains Brayden Akers, TCH senior communications advisor. “Requests for footage from other agencies and levels of government are addressed through the MFIPPA process, with disclosure being request specific in accordance to what is permissible under the legislation.”

Treat it like private property Ann Cavoukian, the Information and Privacy Commissioner for Ontario from 1997 to 2014, says she’s seeing more sharing of video surveillance footage and that companies and municipalities need to be aware of the unintended consequences. “A lot of video surveillance, if you don’t have the context for something, it may be misconstrued,” she says. “I have no problem with police accessing information when they have a warrant but personally, I don’t think video surveillance footage should be routinely transferred to the police.” Cavoukian, now the executive director of the Privacy and Big Data Institute at Ryerson University in Toronto, has some advice for private businesses using CCTV and faced with the issue of sharing: “Have very strong privacy policies, do a privacy impact assessment and agree on what you’re going to share and when and with whom. Treat [footage] like private property that has to be protected in terms of protecting the privacy of your customers.”

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Product Previews

Video Surveillance

VMS and NVR

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Dual sensor camera Arecont Vision

A single compact MicroDome Duo camera can be mounted on a wall or ceiling to cover two different views simultaneously. MicroDome Duo offers fast frame rates and a choice of 4, 6, or 10-megapixel resolution models. Each camera is available with lens options ranging from 2.1mm to 16mm. SNAPstream (Smart Noise Adaptation and Processing) technology also reduces camera bandwidth consumption in all MicroDome Duo models without impacting image quality.

The victor Video Management System and VideoEdge network video recorders (NVR) include intuitive features designed to put greater system functionality and key information in the hands of security system operators and administrators. License management for VideoEdge NVRs has been streamlined within victor 4.9 with a new centralized licensing option. VideoEdge now automatically configures and optimizes second stream video transmission to reduce bandwidth usage within victor for streams displayed on mobile devices or other constrained environments.

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Multi-sensor camera 3xLOGIC

The VISIX V-Series 2MP indoor Multi-Sensor camera includes the ability to host VIGIL Server, allowing the camera to record video to the onboard SD card, with full search capabilities in VIGIL Client and in the View Lite II and infinias mobile apps. Built-in Passive Infrared (PIR) sensors, two-way audio with VIGIL Server, and digital I/O allow the Multi-Sensor to be an alarm annunciator, audio system, and video recorder in one small unit.

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Fisheye camera Illustra

The new Illustra Pro 12MP Fisheye provides high quality 360° or 180° panoramic video. The camera’s ePTZ movements create even transitions between pan, tilt, and zoom movements, while onboard dewarping technology provides distortion-corrected video streaming. The camera’s integrated IR illuminator provides high-quality video up to 15 meters. The Fisheye camera can be mounted on a wall or ceiling and uses Power over Ethernet, which eliminates the need for cables and reduces installation time and cost.

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IP bullet camera Toshiba

The most widely deployed dedicated lone worker emergency response communicator device in the world.

The J-WB51A five-megapixel IP bullet camera is built rugged for outdoor deployment and is specifically designed for 24/7 video surveillance with a nighttime feature-set highlighted by adaptive IR LEDs, day/night IR cut filter, and True Wide Dynamic Range that ensures forensic-quality video, even in complete darkness or adverse weather. The adaptive IR LEDs have a range of up to 30 meters (or approximately 100 feet) and will automatically adjust the LED intensity to avoid over-exposure of close objects. The J-WB51A’s 5MP CMOS sensor achieves image quality whether monitoring large outdoor areas or zoomed-in for small of details. High frame rates of 30 fps at full resolution of 2560 x 1920 permits reliable capture of fast-moving objects.

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Colour camera series Westinghouse Security

To learn more go to www.SoloProtect.com/ca

Available in a turret or bullet model, the Starlight colour camera series captures high resolution colour video surveillance day or night. The 1080P cameras provide detail and clarity, making them suitable for home security and business surveillance. Both the Starlight bullet and turret cameras are available as either a 4-in-1 that use existing coaxial cables and work with HDTVI, HDCVI, AHD, and CVBS technologies or IP version.These cameras capture images up to nearly 1,000 ft.

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Product Previews

The latest in security technology

Indoor alarm STI

USB microphone Louroe Electronics

The Verifact USB microphone features a USB connection. The architecture enables direct connection to USB hubs or computers, simplifying installation and creating plug-and-play audio for almost any application. The microphone is self-powered from the USB hub, eliminating the need for any external power source, and includes a gain adjustment switch for sensitivity control. Additionally, the microphone incorporates Louroe’s new Smart Tube design that enables a wider frequency response capture for improved analytics performance.

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The Exit Stopper (STI-6400) alerts if a protected door is opened by emitting an ear-piercing alarm for 30 seconds, three minutes or continuously (as preset by the user). Another option is annunciator mode (loud 95 or 105 dB). In this mode it announces door entry/exit with two beeps repeated five times. When used in alarm mode, a key operated override will silence the alarm and allow authorized exits through the door. Sound intensity choices include 95 or 105 dB. Supervised wireless models are also available. The unit is designed for indoor use only.

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Access control integration Vicon Industries

The Valerus video management solution now includes integrated connectivity with VAX, Vicon’s access control solution. The integration, which enables the display of live and recorded Valerus video from inside the VAX interface, is simple to program and free with the purchase of either system, regardless of the number of cameras or card readers in use. Current Valerus and VAX customers can update to the latest version of Valerus software.

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Mounted sliding shelf

Video Mount Products The ER-SS1U rack mounted sliding shelf replaces the ER-SKS2U sliding component holder with an updated and improved version. The rugged ER-SS1U retracts flush when not in use. Additional ER-SS1U specifications include: a maximum extension of 13.8in.; the shelf “locks” into place when fully closed to prevent drifting; a one space rack height of 1.75in.; a useable shelf area of 16.3in. W x 13.8in. D; and a load capacity of 35 lbs. The shelf also includes 10-32 and 12-24 mounting screws and is available in a black static resistant powder coat finish.

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@SecurityEd • April 2017 23 SPT_April_Hikvision.indd 1

2017-03-21 1:54 PM

Product Previews Non-metallic fencing system AMICO Security

The next generation ANC fence system is a non-metallic fencing system that is non-conductive and radar friendly, making it suitable for the protection of utility substations, airports and military applications. The ANC fence system is made up of a proprietary composite blend of non-conductive materials configured to increase the strength to weight ratio and improve the level of security. The ANC fence system can be assembled up to 20 feet high and integrates with vehicular and pedestrian sliding automatic gate systems. The fence system is fire retardant and corrosion resistant.

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Electronic lock

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The H3-EM Electronic Locking Swinghandle with Integrated Multi-class RFID Reader includes the same intelligent electronic locking and monitoring features as the standard H3-EM, but also reads HID 125 kHz RFID credentials and 13.56 MHz iCLASS smart card based credentials. The H3-EM with Integrated Multi-class RFID Reader features provide an integrated HID SE smart card reader and support multiple readers. The H3-EM features integrated LED indicators for visual status of equipment access as well as single-hole panel preparation.

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Z-Wave product family Leviton

Five new Z-Wave Plus certified lighting control devices include 600W and 1000W in-wall dimmers, 15 Amp switches, as well as plug-in outlets and plug-in dimmers. The Decora Smart with Z-Wave Technology devices universally support LED, CFL and incandescent bulbs, are certified to work with both Samsung SmartThings and Wink hubs, and are backwards compatible to Leviton Vizia RF + systems. The devices have also been engineered for compatibility with extremely sensitive low-wattage LED bulbs.

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Wireless PIR motion sensor ELK Products

ELK Products has partnered with Optex to create the ELK-6032 Two-Way Wireless Outdoor PIR Motion Sensor. The ELK-6032 combines the newest Optex VXI-R with ELK’s Two-Way Wireless technology for M1 Controls, providing detection in outdoor environments with secure and reliable wireless communications. The ELK-6032 Two-Way Wireless Outdoor PIR Motion Sensor is suitable for perimeter detection, spot/area detection, or for immediate perimeter/boundary detection directly on a structure (walls and rooftops).

www.elkproducts.com 24 SP&T News • www.sptnews.ca

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2016-01-20 9:24 AM SPT_JanFeb_Harding.indd 1

2016-11-07 9:37 AM

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GeoVision.................................................................... 6. www.geovision.com To learn

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Security Summit Canada........................................... 24. www.securitysummitcanada.com

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Altronix........................................................................ 7. www.altronix.com

Harding Security Services.......................................... 25. victor@hardingsecurity.ca

Smart Vision.............................................................. 13. www.smartvisiondirect.com

Armstrong................................................................... 5. www.armcom.ca

Hikvision.................................................................... 23. www.hikvision.com

Speco Technologies................................................. 1, 2. www.specotech.com

Bosch..................................................................... 1, 19. www.boschsecurity.us

Honeywell.................................................................. 21. www.hwsproducts.com/ca/controller/

Tri-Ed......................................................................... 15. www.tri-ed.com

Camden Door Controls.............................................. 10. www.camdencontrols.com

J.C. Gury Company..................................................... 25. www.jcgury.com

Weiser........................................................................ 28. www.weiserlock.com

CANASA..................................................................... 11. www.securitycanadaexpo.com

Lanvac....................................................................... 27. www.lanvac.com

CML Security.............................................................. 25. www.cmlsecurity.com

SecurTek.............................................................. 22, 25. www.securtek.com

ITALNT TO DIGLEME SUPP

@SecurityEd • April 2017 25